Taurus International Consumer Reviews - Page 3

MIAMI, FLORIDA -- Has anyone else had the frustration of trying to get Taurus to answer their own phone? I have called ALL of their listed numbers. I have called in the morning, mid morning, at noon, at 2pm, 5pm and at 7pm. NO ONE ever picks up the phone. No One ever answers. It is a disgrace. Furthermore, I have left messages for Taurus on their website and their Facebook site. I never received a single response. I'm one of the people that turned my Millennium Pro PT 145 back to Taurus for an extended warranty or cash payment as set in their Taurus Settlement agreement.

It seems if this process has turned into some kind or corporate sinkhole. No one, from customer service to corporate headquarters, ever answers their phones. When I did call their Corporate office, I learned that this is only an answering service. They gave me the customer service number to call. Of course, that is one of the numbers that no one ever answers. This has now been going on for eight months.

Is this a phantom gun manufacturer? I would be interested to know if any more people are going through this nightmare. In the meantime, please spread the word-DON'T buy any Taurus firearm. Their products are excellent. Their abysmal service policies had set a new industry low. This company needs to be shunned by the handgun market.

MIAMI, ILLINOIS -- They've had my PT 111g2 for nearly 3 months for constantly jamming entering battery. I too have experienced excessive hold times when try to get information as too when I will get my gun back, and when I did, I was told it would take much longer. I would suggest to anyone not to buy a gun from this company, especially if you are a first time buyer because you will be without a gun for a very long time if and when it fails. Save your money and purchase it from a company with better service. You won't regret it.

FLORIDA -- Was given a new PT111G2 for Christmas. After firing it a couple of times I noticed that the trigger would hang and it was impossible to pull. Returned it to the place it was purchased and they returned it for me to be fixed. That was December 28, 2017. After 6 weeks I started looking for my gun. Called the customer service line several times only to be put on hold and told that my call was very important to them and they would be with me shortly.

In 6 different attempts holding as long as an hour and 15 min, 2x, I gave up. Made my way to an operator extension only able to leave a message. No response. Tried the online chat and hold time was 3 min. After 5 it kicks you off. Wrote a note asking for some information and Faxed it to the company. Still no response.

I made my way back to the place the gun was purchased and sent from finally getting to talk to someone who actually gave a darn. This is now week 9. He called his Taruas representative and they are looking into it. He also told me that Taruas has STOPPED taking calls thru customer service. The lawsuit they are going thru might just bring them to their knees. If it doesn't lack of customer service probably will. So if you are trying to contact them it would be best to find a Taruas Rep to help you thru the system. I think it's a great gun. Just a terrible manufacture when it comes to supporting the customer.

MIAMI LAKES, FLORIDA -- My revolver has 2 chambers that don't lock when the hammer strikes. After receiving my Taurus M66 the barrel was crowned-chamfered on the cylinder side (forcing cone cut) in attempt to force them out of center bullet into the barrel. I called and was told to put rounds through it.

In my 2nd attempt we exchanged emails and managed to get it shipped. So I waited, I then called. They said it shot fine but they were going to shoot it again in single action. After receiving it again I called back this time with the intention of fixing it myself. I was told the extractor is a restricted part. The firearm needs to be sent so it can be fitted into the cylinder. I call the next week trying to purchase cylinder with extractor. "It's a restricted part. It's also on backorder and if the firearm needed these parts we would have hold on to it until parts are available. You can ship it to us again (another label around $70) but if nothing is found you'll be charged a service fee."

After several emails since 2/6/17 to Taurus holdings, Jamie and Kim not 1 response. They Know Timing is Off. Why would they "Adjust Barrel Forcing Cone"? Close your doors already Taurus. You should not be claiming lifetime warranty when you can't honor it.

16175 NW 49TH AVE, MIAMI LAKES, ILLINOIS -- Taurus offers a lifetime warranty on their firearms. I am having a problem with the magazine release button. I called earlier today. I was honestly on hold for 1 hour and 2 minutes when a recording came on and told me to call back later. It is now 6 hours later I have tried calling back and presently I've been on hold for 54 minutes. I will never purchase another Taurus again and I'm recommending that other people do the same. Their customer service has got to be the worst in the world. I completed this review and am still on hold.

It is obvious they are understaffed which means that their pocketbook is more important than satisfied customers. Their recording that I have now heard over and over tells me how important my call is and they welcome the opportunity to serve me and they thank me for giving them the opportunity to serve me. By the way, at 1 hour, 1 minute and 29 seconds, I got the 2nd recording of the day telling me to call back later.

MIAMI, TEXAS -- Upon taking my Taurus 38 special to my local gunsmith he stated all that was needed was one tiny part that was indicated on the revolver parts list for my particular revolver that came with the weapon when I purchased it new. It has been two weeks of trying to contact Taurus at their home office stateside with no luck. Even tried the operator and you get a leave a message voice recording. This is obviously the worst customer service I have ever had the misfortune to deal with. I concur with another individuals comment about his experience trying to talk with a Taurus representative in that I'm done with ever dealing with or purchasing another Taurus arms product.

MIAMI, FLORIDA -- Sent my Taurus PT145 back 3 months ago under the CarterTaurus Settlement. Couldnt reach them by phone so asked them via chat when I would receive a replacement gun. They responded (after 20 minutes on chat waiting) the time frame for settlement guns to be repaired/replaced is INDEFINITE. That means they can keep your gun forever, or until they go bankrupt.

When I asked for my gun to be sent back, after another 15 minutes they said it would be sent back with a letter stating it is UNSAFE TO USE. What good is that? How does that comply with this so called "recall?" Am now in limbo with what will happen with my pistol. This company is outrageous, sells garbage, and refuses to make it right even under a so called legal settlement. Lesson learned, buy guns from non 3rd world companies, because Taurus in Brazil produces garbage and refuses to stand behind their product.

FLORIDA -- Sent pistol in for warranty repair, they sent me a letter saying they received the pistol on Oct 25, 2017. It is now Dec 19, 2017. They said 6 weeks. They have a repair status on their website where you put in your serial no. and zip code. Every time I put it in it says numbers are wrong. Believe me they are not. So I called the phone number, after 35 min of listening to recorded music and ** I hung up. They just will not let you talk to them, poor company. It's a shame they have USA in their name, they should change it to CRAP.

MIAMI, FLORIDA -- I bought a used 6-shot Taurus Mdl 327 snubby .327 Fed Mag revolver that appeared to be in good shape. I put 18 rounds through it and the cylinder/yoke assembly fell out of the frame and into the tall grass. I figured 'oh well', I should have checked it for screw tightness-my bad. Then the fun began when I tried to buy a replacement yoke retaining pin, spring, and screw from Taurus in Miami...

To make a long and frustrating story short let's just say that I ordered the parts on 4-20-17. Today is 11-28-17 and I just hung up the phone after waiting on hold for 22 minutes without getting through to what they jokingly call 'customer service' at all. No parts, no response, nothing doing at Taurus, folks.

I will say that I spoke to someone, early on, who informed me that this particular model had been discontinued; whereupon I took that opportunity to inform her that the caliber may not be available but the yoke retaining system was common to all of the small frame #85 Taurus revolvers, which was exactly what was bothering me: what's the big hold up on sending me a few common, everyday revolver parts? I don't understand what they have against me nor why they don't just ship me my stinking parts so I can put this ** back together and sell it ASAP.

LAKE GENEVA, WISCONSIN -- Obviously, I can see I'm not the only one that feels this way... I own a Taurus pt740 slim. The coil broke and I called customer service because they have a lifetime warranty. I had to pay $20, in addition, to get it replaced...they wanted me to ship the gun to them and pay for shipping (If they had to print you out one it cost $50), when all I wanted them to do was replace the coil. What a freaking joke. Never again will I purchased from Taurus. Ruger had taken care of me before... Thanks for nothing Taurus!