Time Warner Cable Consumer Reviews - Page 8

FAYETTEVILLE, NORTH CAROLINA -- They quoted an introductory price part of their Win Back Program with a thirty day free trial. The service took several visits to complete the installation of the phone and Internet service. The customer service agent offered a cold-hearted apology for the connection problems. Then, the bill came 20 days later, four times the amount that was quoted over the phone when I signed up for the service.

I called the help desk, for clarification of my bill. They didn't have any record in their customer log of a price quote for my address. Funny! I explained to them that I was part of the introduction program and I have a flier stating the price that I would pay monthly (around $99). After a few more calls and the run around; I called a new account agent to get a price check and she quoted the better price than the original contract. I took that information to the main office of Time Warner in Fayetteville, NC., and for two hours I explained my situation to agent who seem to be making a customer log.

She told me that they would review the audio tapes. A regional manager would contact me within three days. Not one call from the regional manager but I did get one from a Time Warner collection agency. I ended up canceling my service with Time Warner; five days after my trial period, I paid for the thirty days of service assuming that I would hear form a manager or customer service to resolve the issue. I ended up paying over $225 for 40 days of the Time Warner Baloney Bundle service on four TVs. Check and re-check. Time Warner service is shady.

This will be the second time that Time Warner has lost or supposedly we gave them the wrong information. Why would I give someone the wrong information to pay someone else's bill? Are you dumb? Paid my bill through the auto pay on the 28th of June.

My bill was due the 1st, they pulled 175 dollars out of my account and cannot locate it at all. Now they are saying we owe them almost 500 dollars, people are stealing money. They have no idea what they are talking about. How can you pay someone else's bill when you must put in your phone number twice to pull up your account balance to even see what you owe through automated? It makes me sick like we just work for others to rip us off. If they do not find my money or credit my account before the 8th I will be filing a lawsuit. This is the 2nd time they have done this, sick and tired of being sick and tired of their dumb mistakes and stupid service.

BEFORE CHOOSING Time Warner Cable read this: If you decide to leave, they WILL send you to Collections Agency immediately to hurt your credit. We could not afford the services anymore and went into the Time Warner Cable office to return our equipment and pay the last of the bill. They gave us a receipt. About 3 weeks later we received a letter from a COLLECTIONS AGENCY stating that we owe $23.89. No problem. EXCEPT that they knowingly send 'defectors' to Collections Agencies simply to hurt the consumers' credit out of spite. This is not uncommon for Time Warner as you will see MANY complaints. I can't believe there is not a lawsuit yet against them.

PLEASE DO YOUR RESEARCH AND BE AWARE OF TIME WARNER CABLE'S TACTICS. They are a 'copper' CABLE wire company and cannot compete against the new Verizon FiOS fiber optic services. TWC's internet never works properly (FiOS never fails) as TWC drops your connection for about 3 minutes about 30 times a day (depending on how many people are using the signal from that ONE cable line). TIME WARNER should be aware that there is a threat for a class action lawsuit if they don't stop this illegal activity.

RALEIGH, NORTH CAROLINA -- I agree with so many others - the Time Warner Pay Express Account system is horrible. I, same as others, agreed to give up my paper bill for online to help "Go Green" and I have had nothing but heartache. Folks just give up and call and pay your bill via phone - but for sure have your account number. And if you did not write it down from your paper bill you are out of luck because no matter how much info you give them - customer service will not give you your account number. You can always wait until your account goes delinquent - then they call you and will accept payment even if you don't have your account number. Go figure!

LOS ANGELES, CALIFORNIA -- My annoyance with TWC goes back 2 years. I don't know why I'm still with them. Anyhow, 3 months after we hooked up our cable, I noticed my bill was about 40 dollars higher than normal. Looking over the bill I noticed four adult programs charged to my account. Each of those supposed ordered movies were all started within one minute of each other, starting around 10 a.m. (the times my son is watching Noggin or Nick Jr.). I called TWC to dispute the charges to which the CSR told me, "I'm sorry ma'am, if it came from your box then someone in your house ordered those movies."

"At 10 am?" I say. "The only one watching TV is my son and I have a purchase PIN as well!"

"Well," the CSR tells me, "maybe your kid just so happen to press the right combination of numbers of your PIN."

"Four times!," I yelled. "My (at the time) 4 year old, press my PIN four times in a row. So are you saying, the BOX IS NEVER WRONG??"

"That's exactly what I'm saying," she tells me. "The box is never wrong."

I wrote a long, eloquently written nasty letter to the address they give you on your bill if you want to formally dispute a charge. Within 2 weeks of sending the letter, the charges were taken off. A few months later I had to write another letter as two adult movies were AGAIN charged to my account during a time my family and I had been out of state. The charges were taken off. Haven't had any problems since then... but I won't hold my breath.

LOS ANGELES, CALIFORNIA -- Time Warner is by far the WORST cable company I have ever dealt with. The amount of problems with internet and cable connections, service, installment, and 24 hour telephone assistance is UNREAL!!! I have called about a problem with my internet connection, and they told me their system was having problems. How can we depend on service, when the company itself can't even run their own system. This has happened several times. This company is incompetent, and needs to be destroyed. Time Warner is a worthless, useless waste of time. And possibly having the worst service of any company in the history of the United States.

LEWISVILLE, TEXAS -- ​​I had TWC for a few weeks and decided the Verizon services/movies/OnDemand selections were better, so I cancelled my TWC account within the 30 day guarantee period. They refunded most of my money and sent me a $0 balance statement, but here's the kicker:

About 2 months later they send my account to collections and I get a letter from the collections agency saying that I owed $126. I disputed the claim in writing with supporting documents. I thought the shenanigans were over when that collections company sent me a letter saying the account was withdrawn. Of course not! Instead of TWC using the letter/documents and reviewing my account history to resolve things on their end, they sent me to a different collections agency for the same amount. So now I must go through the process again. This is clearly fraud, and a waste of my time. I wonder how long the nonsense will continue.

​When I called TWC about this, the manager tried to tell me that a $39 fee would be deducted for installation charges, even though the website clearly says all your money will be returned. This company is a joke. I'm reporting them to the BBB.

COLUMBUS -- I cancelled my cable, internet, and phone service on March 18th. The day after I switched to AT&T U-Verse. I turned my equipment in on that Tuesday. I was told by that lady that I would have a credit to my account of about $2. I received a bill about a week later. I called in and the representative said "do not worry about that bill," it was automatically sent and I do not owe anything. About three weeks later, I received another bill. I called back in again and the representative AGAIN said do not worry about the bill and actually I have a credit for my account.

Today, I had a full bill amount deducted out of my bank account. I called in and the representative said my service was not cancelled until March 25th and they did not put in the order until April 6th so I will be charged a partial amount. Now, if I did not even have the equipment nor the service hooked up, why in the world would I be charge for a partial amount, especially after three reps told me I would not be? This is exactly why I left Time Warner and would NEVER EVER recommend Time Warner to anybody. They do not care at all about customers or doing the right thing.

CLARKSBURG, WEST VIRGINIA -- Hands down one of the worst companies I have ever had to deal with. They always have random charges on bills that when you call to ask about they can magically take off. They will call you a liar when you call to cancel your service, continue to bill you even though you have canceled and turned your equipment in. I paid my account in full and received a collections call 6 months after cancelling, meanwhile never receiving a bill, saying I owed for the last 6 months (even though I had canceled and turned in my equipment, with receipts to prove so).

Upon calling to inquire about this, I was told I never called in to talk to them about cancelling. They said, "Our records are very accurate and you did not call." I had to provide a detailed statement from my cell company as well as receipts for the equipment at this point because they magically now decide I may not have turned it in (a different story than 2 minutes ago).

We now move out of state from Time Warner this a separate occasion, and repeat process from above has now been initiated by the great CRIME WARNER CABLE. And on top of all this after having had them for a total of 3 years I had to have my refurbished 1980's style box replaced 21 times in 3 years. That is right in case the number is hard to look at here goes-TWENTY ONE replacement boxes. What a trash company. How can this be allowed? BBB complaint number 2 coming from me.

MILWAUKEE, WISCONSIN -- I called TWC to find out what was going on with my online bill pay. I never miss a payment ever and TWC cancelled my payments as they arrived from my bank. I called to see what was happening and I wanted to make sure that they were receiving my payments. First you call the 800 number and go through the ringer for 25 minutes just to get to a real person. Then when you reach a real person, they are not the correct department so you are then put in the never ending phone loop once again for another 25 minutes.

After 50 minutes of wait time you arrive to the right person and as they answer the phone, the service representative accidentally hangs up on you and does not call back. I have called 3 times since and to this day, I have still not resolved the issue.