T-Mobile Review

STREAMWOOD, ILLINOIS -- T-Mobile fulfillment center came to visit the dealership I work at a few weeks ago. One of the sales reps, "Steve" approached me with an offer that he claimed would reduce my monthly bill. After asking several questions about the offer he assured me I would be able to use my old phone (Samsung s3 with Sprint) and that data would be unlimited. He told me that my phone would have to be unlocked and after asking the right questions he finally admitted that 4g data would be, "throttled" down to 3g data.

When I finally got my contract it clearly stated I could not use my phone with T-Mobile service and I later discovered I would need to pay up to 300$ for this, "unlocking" service. I ended up paying about 20$ to have the phone shipped back. Steve promises to cover the shipping cost. I then receive a second call from T-Mobile asking for my tracking number again. I am now told I will be billed for, "pro-rated charges" on a phone I never even turned on or used. Hope this warning to potential T-Mobile fulfillment customers is helpful.

NATIONAL -- The 4G works intermittently in midtown Manhattan -- flips back and forth to 2G. Customer service is incompetent; I switched SIM cards, then handsets, and then was told that I couldn't expect reliability. If you need reliable Internet use another carrier.

Thanks for verifying "We can see that customer relations has already denied your ETF waiver request because we do offer coverage in your location. While the signal may not be strong enough to provide coverage indoors, you should still be able to get signal outside. I sincerely apologize but since T-Mobile cannot guarantee coverage in all locations, we cannot waive these early termination fees."

That is the reply I just got from T Force. See how ridiculous that is. I am physician. If I was paged on a patient in the middle of the night, I should go outside and return the page! Are you serious cheap T-Mobile. Please give me a break. I am so frustrated and disappointed from your ignorance. You do not care at all about the safety of my patients. Thanks T-Mobile.

SAN DIEGO, CALIFORNIA -- Over the past several months to one year, the T-Mobile signal at my residence has gradually degraded to now no signal at all! An "SOS" has replaced the typical bars on the phone. I have called numerous times to "Customer Service" but to no avail. Now, I have to leave home to make calls!

I live in a large metropolitan community of the City of San Diego composed of light industry and residential homes and extremely annoyed at the apathy regarding the urgency of having no ability to use my phone and having to drive somewhere to use my phone! The only reliable aspect of Customer Service are their return phone calls several days later asking if your problem has been resolved, which of course, it had not been! So annoying!

FORT WORTH, TEXAS -- I got an LG Optimus 1 and it just stopped working after about 3 months. No problem, got a work order number and mailed it in. T-Mobile said they'd have it back within 7 business days. Well, they mailed in on the 7th business day after they received it at 3pm and mailed it on the slowest shipment possible. It arrived 3 days later. To make things even better, it didn't work!

I called them and explained what was going on, they checked 2 things then told me I'd have to mail it back! No "for all your trouble, we'll just let you go to a T-Mobile store and get a replacement immediately." No "Because you're phone will have been useless to you for over a month we'll credit your account for the months payment you never got to use." Trust me, go with another carrier! Even the little guys like Boost and Cricket give better customer service.

UNKNOWN, FLORIDA -- T-Mobile is the worst service, then when you try to file a complaint the form want money to do that. T-Mobile is not a customer friendly company. They steal money from their customers and send you as a customer phones that do not work. They pay their salespeople to lie and talk a person anything. Make promises they can not live up to, and the sorry workers have not a clue as to what they are talking us into they just want to get paid.

I have paid and still yet are still getting charged for services I did not get, and T-Mobile sorry people sent me the wrong phone. I could not sleep at night if I ripped off a older person, for that matter, anyone. T-Mobile trains them not to care. It's all about making that sale and stealing money from people.

PHILADELPHIA, PENNSYLVANIA -- We went to the T Mobile store at 10090 Red Lion Road Philadelphia PA and received a written price schedule for 3 phones from the manager ** which was $160 + taxes and normal federal fees. We were also advised by her that our activation fees would be waived. It took us 2 months and many, many calls to T-Mobile customer support who stated that the manager was the only one who could help us. We even were threatened to have our phones cut off due to past due amount of the activation fees.

On top of this T-Mobile said they could not discuss the account with us since it was under the name **. Really! Who has the same first and last name? Since we signed up out per month charges have been $240+. All attempts to resolve the issue even with the written and signed pricing schedule have been futile. Of course the manager who signs us up no longer works there and now we need to go to court.

Don't get scammed like we did and avoid T-Mobile and this store in particular. The people behind the desk seem to realize we have been scammed but ownership seems very shady and T-Mobile customer service seems inept. In fact, twice while at the store their computers were down at the customer service desk.

MESA, ARIZONA -- They fraudulently charged my bank account after I no longer had a T-Mobile phone and was with another cell provider! When calling customer service to complain was told they could not refund my bank account. That's fraud!!!

Hi Legal Minds, I received my July Bill and that bill includes a charge for about $400 bucks showing that I made calls to UK for two hours, which in my whole smart mind I can never do using my cell phone when I can use a 3rd party provider for 10 bucks. So, here is what happened: I often use Rebtel to call my friend's land line in UK, which is like 5 cent per minute. The few times I have called, I used a third party Rebtel service provider to make the calls. All of a sudden, I saw on my bill a call made for two hours. So, I tried to reach T-mobile customer service so many times to dispute the charges but no way to get hold of a live person.

The system does not even allow me to reach a live person: all it does is give me options to check balances and pay my bill. I decided to just pay my regular bill with the expectation that a live person will call me. Luckily enough, someone did on Tuesday July 30th, and he told me he was going to make the adjustment and credit my account.
Now, I just understand my phone has been cut off, which I guess is because the credit will be reflected in the next month bill but for the meantime it is still going to appear as an amount I owe when in fact I never did. Besides, I do not have that money to pay... just too much for a phone bill on my budget.

Because of this timing issue, T-mobile has cut off my phone which is causing serious hardship and inconvenience in my daily business. Now I cannot reach T-mobile and my phone is off. So my question is, is there any legal action I can take against T-mobile? I know that is a long shot, but I am very curious.

Speechless, angry, disappointment... My advice is don't change your current cell company to go with T-Mobile, you will regret it.