T-Mobile Review

HOUSTON, TEXAS -- I have been experiencing very bad service for a while, but it got ten times worse when I moved to the other side of Houston at the beginning of March 2013. I have called numerous times. They sent me a replacement cell phone. They sent a replacement SIM card.

I have talked to the LOYALTY DEPARTMENT several times. One person in that department told me to send a fax to their offsite CUSTOMER RELATIONS DEPARTMENT explaining my problems attaching copy of driver'€™s license with new address and copy of utility bill in my name with the new address. I faxed all that on June 27, 2013. I was told it took about 7 to 10 business days for the customer relations department to do their investigation.

I called back on July 10, 2013 and was told there was NOT a notation on my account that the fax was ever received. I was then told to mail the papers I had originally faxed, to a P.O. box in Albuquerque, New Mexico. I mailed that on July 10, 2013. I called again today and was told the Customer Relations Department could find nothing wrong so they would NOT waive the $200.00 early termination fee to let me out of my contract.

I have been a very loyal T-Mobile customer for over 8 years. I feel I have MORE than lived up to any and all contracts with them. It is NOT my fault I have crappy service. I have jumped through so many hoops lately for T-Mobile I feel like a circus act.

BURNSVILLE, NORTH CAROLINA -- Talked to T-Mobile representative in early May '13 about grace period for trying service (I live in mtn. of western NC). Was told there was 20 day trial period. I ordered HTC One from T-M website (love the phone) but traveled to Jackson, MS through Atlanta - the GPS and other features wouldn't work in Atlanta! I returned the phone on 5/29 received credit on 6/8. Was billed for $745 on 6/22; called customer service (was charged $200 for early cancellation though it was in 14 days not after 20).

Was credited $200 for cancellation, but TM wanted to charge for the phone, spent 2 hours on phone requesting supervisors; went through 3 departments having to repeat all information; finally got bill straight - this is July 6th! Told TM customer service I would not pay any bill till I had final paper copy of charges. Today is July 12th and I have been getting dunning phone calls for $44 since 7/7 - I mailed payment 7/10 (same day I got bill), and the calls keep coming. THIS IS THE WORST RUN COMPANY I'VE EVER DEALT WITH!!

EVERYWHERE, NEW JERSEY -- I have had nothing but trouble with this company forever. They have the worst service. I have zero connectivity absolutely everywhere I am, and even connected to WiFi it will still not send my messages. This company is garbage and they should be destroyed.

ST. LOUIS, MISSOURI -- Horrid customer service at the T-Mobile store located 1042-b Loughborough Ave, St. Louis MO 63111. Store associates do not understand the true meaning of customer service. Yet, the employees take unauthorized breaks, walk off on customers, leave non-experienced associates by themselves when they need assistance with other customers. They are insulting and highly disrespectful.

Other T-Mobile stores in the St. Louis area welcome their customers but the T-Mobile store on Loughborough leave customers waiting up to 30 minutes to an hour without acknowledging the customers' presence of being there. The ironic thing is that the store is not busy during these times. Also, note that these employees have frequent attitudes towards the customers. I experienced this for myself and witness several other customers dealing with the same problems I have.

I've dealt with these issues for the last few years and because of it, I go to another location for better service. I recently went back to the Loughborough location with a friend and the same horrible service was still being served. I find that to be extremely inappropriate and I only wish that someone in the T-Mobile organization would talk to the staff members at the Loughborough location about proper Customer Service.

SANTA MONICA, CALIFORNIA -- I was unhappy with Verizon two year contracts, so I decided to give T-Mobile "no contract" service a try. The truth is that if you get a new phone with T-mobile you are locked in with them too. Anyway, I was foolish enough to fall for their advertising and decided to give it a try. You can cancel before 14 days, they told me. Well, after 11 days of dropped calls or no calls and static in service areas on their map, I took the phone back and canceled my service.

Then they tell me there is a restocking fee for the phone. Now I'm out about 78.00. They tell me that the phone service was pro rated and I won't get another bill. The 78.00 covers the restocking fee and service charges prorated. A couple of weeks later I start getting collections calls from T-mobile. They were giving me different amounts and stories. I owed 125.00 more, they said, then it was 75.00 more, then 35.00. The amount kept changing.

One woman told me they were charging me to transfer my phone number. It was my number for the last 11 years, and I only had service with them for 11 days! I transferred that number to them from Verizon. Or they tell you can cancel and try their terrible service, don't do it. I gave them a chance and got charged almost 130.00, so far for 11 days of service that didn't work 20% of the time.

I went back to Verizon with my tail between my legs, and learned that if you buy a phone outright, you don't have to sign a contract. T-mobile is deceptive because you are still locked in for two years because you have to pay for the phone. Other companies pretend to give you the phone free. It's never free. Either way, the experiment wasted a lot of money, and Verizon has the best network hands down. T-mobile sucks. I wish it wasn't true, but it is.

DENVER, COLORADO -- Don't sign a contract with T-Mobile. T-Mobile merged with Metro PCS. This caused a massive technical overhaul that T-Mobile was not able to handle. File a complaint with the FCC at 888-225-5322. Zero will connect you to a person who is far better at customer service than T-Mobile.

For the last 6 months, my calls drop immediately and constantly. I have called T-Mobile to "troubleshoot." Each time T-Mobile promises my problem will be fixed. They reset the phone, changed SD card, sent me a replacement phone, sent an email to go to the Samsung KIES website and nothing has fixed the dropped call problem. T-Mobile should tell the truth that they are experiencing a network issue. It is not the phone and Samsung should be angry that T-Mobile is blaming Samsung. I have been a T-Mobile customer for over 9 years.

The problems started after the merger and after I signed a contract to add 2 lines for a family plan. T-Mobile customer service won't help & requires a written fax or letter to customer relations. The FCC is monitoring the problem. Your FCC complaint will help! Additional proof that T-Mobile is the problem is that my Verizon phone works everywhere that the T-Mobile phone does not work.

ATLANTA, GEORGIA -- I have been a T-Mobile customer for approximately 10 years and am currently 10 months into a 2-year contract after purchasing a Samsung Galaxy S2. I have had nothing but problems with the phone and/or service in my area since the first day I got it. Though the problems are random and sporadic, they are numerous.

I have frequent dropped calls, not just at home but in driving all around the area in which I live, and people I speak with are constantly asking me what those "long beeps" are that they are hearing during conversations (I cannot hear them). Sometimes there is a series of "beeps" and numbers or symbols will appear on my screen as if I were pressing the keyboard, but I am not.

Subsequently, after these beeps the call drops. It is important for me to have coverage at my home since I no longer have a land line. I have logged no fewer than a dozen calls to Customer Care who are trained to lend a sympathetic ear but have gotten nowhere with attempts to rectify this issue. My attempts have included the following:

• Restarted my phone daily.
• Performed a master reset.
• Requested and received a signal booster.
• Requested technical assistance on many occasions.
• Tried Wi-Fi calling at home.
• Been sent another handset (Galaxy S2).
• Upgraded to the Jelly Bean platform.
• Requested several trouble tickets be submitted to check towers and lines.

I felt I had no other option other than attempting to opt out of my contract, but after writing to Customer Relations on two separate occasions my requests were denied. They cannot provide me with the service I am paying for monthly, and it is apparent to me that they are not interested in making an attempt to keep a long-time customer. It will be $200 to break my contract and it looks as though I will either have to pay this fee or put up with the constant aggravation of poor to no coverage and dropped calls for another 14 months. I will never recommend T-Mobile to anyone I know who is looking for a service provider.

Cancelled my T-Mobile Service. My account had been out of contract for years. They billed me for an extra month. Wasted hours on the phone with Customer Service. Finally paid the bill as they were going to send it to collections. Now I am with Ting. Their customer service has been exemplary.

WASHINGTON, DISTRICT OF COLUMBIA -- Our organization recently ordered an upgrade Blackberry device from T-Mobile for one of the lines on our business Enterprise account. T-Mobile then shipped the unit to an incorrect address on the other side of the country in Arizona, to an individual who has no connection to us. T-Mobile's response: we shipped it to that address and it was delivered so now it's your problem, even though I had asked for it to be sent to our office address in DC (where all of our new devices are delivered to).

T-Mobile told me I would have to pay for a second phone and I had no choice but to do so as T-Mobile had fulfilled the order already. T-Mobile made a mistake in shipping it to the wrong address and then we had to pay for your mistake. T-Mobile offered no refund for the phone or offer to recover the phone and have it shipped to us. This experience was completely unacceptable and demonstrated a lack of care or consideration for us as a loyal customer with a large business account.

You made a mistake in shipping it to the wrong address and then we had to pay for your mistake. This experience was completely unacceptable and demonstrated a lack of care or consideration for us as a loyal customer with a large business account.

I wish I could say something positive but I cannot. I made a phone payment to them using my card. My service was stopped because they said the card was declined. So I made the payment by check over the phone. When I checked my checking account the card payment had gone through as well as the check payment so they took a double payment. I was in time to stop payment on the check. They told me it had been a mistake. So one more time I used my card to make a one-time payment for a certain amount. When I again checked my bank account they took out that payment twice doubling the amount that was authorized.

They are nothing by crooks and I don't think anyone in customer service has any idea what they are doing except how to rip people off. I would not recommend them or their service to anyone. I don't know what I can do legally about this but I will make their life a living nightmare when I get a hold of them again.