Ultra Shield Consumer Reviews - Page 3

WILLIAMSTOWN, NEW JERSEY -- These people are horrible. They are basically a scam. They will not fix anything. They will just tell you it's not covered. PLEASE DO NOT WASTE MONEY ON THESE PEOPLE!

Purchased an Ultra Shield warranty when we purchased numerous pieces of furniture from Ashley Furniture. Save your money! The leather on the sofa bubbled and then peeled. Ultra Shield refused to do anything. They were inconsistent in their reasons. They stated the furniture is not warranted - it is their product that is the warranty. They stated that they do not cover bubbling - even though it was now peeling. I will not even purchase furniture from a store that sells Ultra Shield.

TENNESSEE -- DO NOT BUY A WARRANTY FROM THEM. I called regarding a stain I could not remove from my sofa that I purchased a warranty from. After several calls they would not cover the claim because I did not know the exact cause of the stain. I didn't matter that I also purchased additional stain guard on it. They simply want to deny any claim they can for any reason they can come up with.

ANNAPOLIS, MARYLAND -- I started a claim for a tear my pet made in the couch I bought under #5 of the coverage plan that reads "Any puncture, cut, tear, and rip from a specific incident." Their response was to read the back of the plan, which states separately (not in an exception clause on the page the clause mentioned is) under "Improper Maintenance, Care or Misuse" that "stains or damage caused by animals, except pet bodily fluids" are not covered.

BRONX, NEW YORK -- Do not ever buy this protection plan. I bought two Recliners from La-Z-Boy and was informed that this plan would take care of stains and tears. This is not the case. I suggest that La-Z-Boy tell their customers the correct information regarding this company. I give them the worst review. If I had looked at the reviews prior I would not have wasted my money on this plan.

PLYMOUTH, MASSACHUSETTS -- Notified company of claim to damaged leather Lazyboy recliner and got a form letter, very similar to those others have posted stating we are not covered. CLASS ACTION SUIT PLEASE

TORONTO, CALIFORNIA -- Don't buy the Ultra Shield insurance on your furniture! SCAM! LIARS! Unless your damage is less than 20 dollars they won't actually process your claim. I bought the pet insurance only to find out they don't cover any rips, tears, punctures or "accidents". Not sure what kind of damage an animal can do that doesn't fall under one of those. They don't tell you this when you buy the furniture. Sandy ** is absolutely no help in processing your claim.

EDMONTON, CALIFORNIA -- This is a fake company. Please do not waste your money. When you buy furniture, they tell you get this protection and when you claim they said that "It is not covered." I did mistake to believe on this fake kind of protection plan. Please do not buy from Ultra Shield Protection Plan. Fake Fake Fake.

MCHENRY, ILLINOIS -- La-Z-Boy recliner broke in June 2015. After three service calls they finally ordered the correct part in and it was repaired the end of November. Now, February 2016 the same part is broken.

SOMERSET, KENTUCKY -- First off the Ultra Shield wears off after about a year even though the warranty is for 10 years. So it doesn't even really work. It's supposed to prevent cigarette burns but last year a friend dropped their cigarette & it caused a few holes in the couch which the Ultra Shield is supposed to prevent. It took them almost a year to get the process started & get the replacement part shipped then finally fixed. And every time I would call the lady would never answer your call & you'd have to leave a voicemail which she would constantly not return.

Well then the side of the recliner started to tear a little from opening & closing & catching on something. They supposedly cover "accidental rips & tears." We called & she never returned our calls finally 2 months later after calling again she returned it. By that time the small tear turned into a 2 inch tear & the back of the recliner on the corners started to fray. And I told the lady how I thought the tear happened but I wasn't sure & she came back & told me that it wasn't covered because of the exclusions of "multiple damage & unknown damage". Because she took forever to call me back & I said I wasn't completely sure if that's why.

Then I talked to a manager & told her what I thought happened & that it should fall under accident tear & she told me that that still wouldn't be covered because it had to have been abuse. Which is also an exclusion. She finally said they would come take a picture. And Of course I had to call 2 months later because I never got a call back & of course it was still not covered.

But beware because when you first read the warranty it says it covers "food & drinks, human & pet fluids, mold or mildew, & accidental rips/tears or cigarette burns". But then the exclusions are 4 times longer than the actual warranty which exclude it if it has an "odor" which would contradict the human or pet fluids. Then it excludes "neglect, abuse, or misuse" which they could used to say your food or drink spill or accidental tear is not covered under.

So basically everything covered under the warranty they can tell you is not covered from the numerous exclusions that contradicts the warranty. Let alone the product only works for a year. And my warranty is still supposed to cover me for another 8 years & I'm already having problems. DON'T BUY FROM THEM.