Ultra Shield Consumer Reviews - Page 4

SOMERSET, KENTUCKY -- In January of 2007 I purchased new furniture. I also purchased a fabric warranty from Ultra Shield. The warranty was paid for with the furniture and did not receive any info on the warranty till after it was bought. My saleslady informed me that if I spilled something on my new furniture and followed all the directions that Ultra Shield would take care of it. If they could not remove the stain then they would replace it, if they could not replace it they would refund my money for that piece of furniture.

In March of 2009 there was baby formula spilled on my ottoman. I contacted Ultra Shield immediately and they told me what to purchase to remove stains. I tried what they told me and did not work. I called them back and they told me they were going to send a co. out to clean and hopefully that would get the stain out. The co. came out and not only did the stains not come out but they cleaned too deep and basically ruined the top of my ottoman. Now I have a ottoman with stains and lines going through it from too deep a cleaning.

After many, many, many unreturned calls to Ultra Shield I decided to go try to work with the cleaning co. to resolve this. They came out and agreed that it needed to be replaced. They tried to work with Ultra Shield to get this resolved with no luck. This co. has now offered to cover my ottoman with no charge to me. All I needed to do was purchase the fabric and they would cover the labor. Ultra Shield has refunded my money, prorated of course which I did not receive until about 7 or 8 mos after this process started. I would also like you to know that the store I purchased my furniture from is now closed, however there are other locations still open.

Now I have no coverage on my furniture because of course when they send me the prorated check it voided out my warranty. These people are rude, nasty an they lied about returning my phone calls. I called them everyday for 2 weeks with not one call back. I would highly recommend if you buy new furniture and a warranty is offered to you, ask to read a copy of their contract before you purchase it. Personally I would not purchase anything from this co. Now the cleaning co that they sent out to my home was wonderful, very accommodating. They were hoping to work with Ultra Shield together but Ultra Shield refused.

Upon purchasing my Lazy-Boy reclining loveseat I also purchased for $150 a warranty with Ultra Shield for fabric damage i.e. tears and stains. My loveseat is less than 3 years old when I noticed 10 or more small snags or tears in the fabric on the lumbar support area of one side of the loveseat. I called to report this at the 800 number provided on the warranty card. They said it would not be covered because I didn't know exactly how it had happened although I did know immediately within one or two days when it had happened.

What a Scam!!! My 10 years of coverage is worth zilch! No one came out to see the damage. They didn't even want a photo! The store, Burgan's in Spokane, where I bought the loveseat would be my only recourse and they have gone out of business after 25 or 30 yrs. at the same location. I asked if could get my money back for the rest of the 10 yrs. of the warranty (about 7 yrs.) and they said No. My advice to any one is forget about ULTRA SHIELD they have no intention of backing their warranty.