ANCHORAGE, ALASKA -- A huge problem lies in the fact that UPS doesn't seem to uphold its own delivery standards, to the detriment of its customers. I'm expecting a time sensitive package that was supposed to arrive yesterday. As of this review, the package is still delayed with no signs of progress. It originally shipped on November 2nd. UPS Worldwide Saver was the service used and the package originated from China. Don't 'guarantee' delivery within two business days if you consistently fall short of that promise.
This is not the first time that I've had this sort of problem arise, and from other reviews I've encountered online, I am certainly not in the minority. Extremely frustrating and just as disappointing. I wish I could say that phone calls to customer service are of any help, but in my experience, the people on the other end could not care less.
DEERFIELD BEACH, FLORIDA -- 1st Mistake: So unfortunately I ordered something on eBay that required a signature when delivered. 2nd Huge Mistake: Wasn't able to answer the door when UPS arrived with the package at 2:30 in the afternoon. Spent the rest of the afternoon talking with UPS representatives who assured me I could pick it up that day at a location they drop off packages for this very situation near my house. Common theme that they always tell you “someone will call you within the hour to let you know where your package is and where it will be dropped off”. THIS NEVER HAPPENS! This is all BS. They tell their phone reps to say. This is why I kept calling back, because no one ever called me.
So the third time I call they tell me that it has now arrived at the location near my house and I can pick it up. So I get there and it of course is not there. I call again, now they tell that it instead was delivered to their Deerfield Beach, FL location which is way too far from my house to go pick up before they close at 7 pm. I tell the person how important it was for me to get the package today, and that is why I have been on the phone all day with them to insure that this wouldn't happen. He apologizes and says he sent a note to prioritize the package and that I should receive it by 9 a.m. tomorrow.
So I wait until about 12 p.m. the next day and call to vent to the next UPS customer service agent and explain everything that happen and that I was told the package would be here today a 9 a.m. I'm giving more lip service and told the same line about being contacted within the next hour about my package. It is now 5:15 and UPS still has not shown up with my “prioritized” package that I really needed yesterday. So the bottom line is UPS's customer service have no power to change anything regarding your package and anything they tell you is just lip service to keep you calm and get you off the phone. They will get your package to you if and when they feel like it, regardless who you talk to. Really, just an incredibly terrible company.
ALASKA -- I mistakenly thought UPS was a reputable company. I just sent 35 lbs of frozen meats from Alaska to Arkansas for next day delivery guaranteed! Package dropped off on 10/9/18 at 8:30 am when UPS opens. Package is nowhere to be found, 250.00 later. I have been told it missed a flight but there have been no updated scans. I was told once today, package will be delivered by end of today, 2 day delivery. I called again today, 10/11/18. I was told it is to be delivered on 10/12/18. 3 day delivery. Meats will be no good if they the package is even found! Maybe someone got hungry huh? Seriously, UPS has horrible customer service! Never use UPS. I saw UPS reviews on this website and figured I best add to them. People not to use UPS!
NYC, NEW YORK -- Paid a lot of money to ship a keyboard to my daughter in NYC. It was not delivered on the expected date - despite saying it was out for delivery. Spoke to many UPS agents who knew nothing, were unhelpful and kept saying they will have the dispatch center call us - which of course they never did.
Spoke to several UPS customer service reps in the Philippines who were completely unhelpful. At one point they said they would connect me to a supervisor if I am willing to wait on the line for 20 minutes, and proceeded to disconnect me. The item was delivered the following day at 9:50pm! My daughter spent two whole days at home waiting for this delivery. Not one of their agents was helpful and they lied with impunity. Will never use UPS again.
NEW YORK, NEW YORK -- I swear UPS and everyone who works there have got to be the most useless beings in history! Over and over again they have messed up my packages and deliveries. I had a replacement phone shipped next day air because my phone was stolen from the train and I had to wait months before being able to pay for a new one.
I finally order my new one on Saturday and it hasn't arrived yet. I am scared because UPS has left my packages downstairs next to my mailbox, but I live in AN APARTMENT BUILDING!!! People walk back and forth all the time and instead of ringing the bell or calling me they just leave it downstairs and my stuff has gotten stolen on several occasions!! They don't knock, they don't leave a note, they don't call, and all these bad reviews you would've thought corporate would have fixed this shit by now but NO! they haven't!
I HATE UPS and I wish that when I ordered things it would be shipped with FedEx or something because these guys are the biggest pieces of crap EVER! and I am NOT being nice to any more ups employees because they don't take care of their job in the first place! I am a New Yorker, and you don't play with our ** money.
EDMOND, OKLAHOMA -- UPS is the WORST! I had to send my TV since I was moving to another state. I took it to the store and the manager from the UPS store sold me an insurance (if they didn't have an insurance I wouldn't have sent it) and saw that the TV was in the original box and told me the packaging was ok and it met the UPS requirements... I waited for my TV for a week or more to arrive. After it arrived I opened the box and my computer had the corners completely white, so now they won't respond for my TV. I paid for the insurance and now they are telling me they don't have an insurance. NEVER send a package with them, they won't take responsibility for it. THE WORST!!!
SOUTH CAROLINA -- On March 10, 2017 I sent a package to my grandsons in Annapolis, MD. This package was sent at a local authorized UPS shipper. The package got to Philadelphia, PA. It was tracked there and never left that location. This time was during a large storm in the area. I thought the weather was the holdup, but still no movement. I contacted my local shipper and they called UPS. They were told by UPS, that the package would be searched for and it would be settled in 2 to 3 business. UPS called my son and asked to speak to my grandsons (I had addressed the package to them).
He explained that they were in school and UPS could talk to him. He was questioned extensively about getting the package. He assured UPS that the package was indeed lost. Soon, they sent a driver to his house and he signed a paper saying he did not get the package. We kept contacting UPS by chat and email. Only one email was answered and the response was, "I hope we can Win back your trust." Not one word about what was happening. UPS wanted an itemized list of the package's contents as well as original receipts. I explained the package contained clothing and the receipts were in the box in case they needed to exchanged.
The shipper called back and was told that the package had been located and was being shipped back to me. We called later and we were told that UPS had called and spoke with my 12 year grandson and he had the package. If you think UPS is limited to the truth, you are sadly mistaken. As of today (4/19/17), the package is supposedly out for delivery to Annapolis, MD. My estimation is that UPS probably spent over a thousand dollars to keep from paying a hundred dollars. Not only did they fail to do anything in a timely manner, they were never apologetic or truthful. Never again will I ship UPS. From now on, it's USPS or FedEx.
NEW JERSEY -- UPS is the worst. I have a package that is too large for me to take to a UPS store that needs to be delivered by Christmas. Yesterday, I called UPS Customer Service and scheduled pickup for today. The woman with whom I spoke seemed almost drunk. I explained that the package had to be picked up today because I have to catch a plane at 5 am tomorrow morning. I also told her that I needed it picked up this morning because I had a hair appointment at noon and would likely be busy thereafter.
I was on the phone for over 1/2 hour, the majority of which time was taken up repeating my credit card number over and over again because she couldn't get the number right and explaining, also over and over again, why I couldn't schedule pickup at a block of time that included noon or the hours thereafter. She would say "10 to 2" and I would tell her that the slot wouldn't work. Then she'd say "9 to 1" and I tell her that this wouldn't work for me. Finally, after multiple tries, she claimed to have booked me between 8 and 11.
This morning, I waited and waited. I called at 10 and was assured the truck was coming. I cancelled my hair appointment and continued to wait. At 11:45, I called UPS Customer Service, only to find out that I was never booked for today. The woman I spoke with rescheduled me for between 5 and 8 tonight.
I rushed home, arriving at 4:30. It is now after 9. I just called Customer Service again. They said I'm still on the schedule for tonight, but they have no way of knowing when the driver will get to my house. I have to be up at 2:30 am to get to the airport. Thanks for being so unreliable, UPS. I can't wait to tell my nephew that his present will be late because I made the mistake of having confidence in you. Next time, I'll go FedEx.
LAWTON, OKLAHOMA -- UPS never delivers on time, no matter when or what I have ever ordered they have never had my package here on the day it was scheduled out for delivery. It's getting very old, UPS will lie and put the reason as they couldn't find my address and need directions, yet they have been out at my house a million other times and it's the same driver every time. I have been told by other UPS workers that if you are in the country or out of the way or are the only one in that area getting a package delivered they will put it off a day or two and use the excuse that they couldn't find your house and need directions.
I have never had a package delivered on time!!! It's always one to two days later, it will show out for delivery by the end of the day but then I don't receive it so I call and it's put off and changed due to the reason I stated!! My address is very clearly posted on my mailbox stand in large numbers and letters so everyone can clearly see my name and address, but yet the same driver that has delivered already to me a million times can't find it. I'm sick of paying UPS a high price to bring my packages when they can't get them to me on time. You need to lower your ridiculous shipping prices if we can't have our packages on time!!
Some items we need asap and it puts us in a bind to have to wait on them, like car parts, or gifts at the holidays or birthdays. I bet UPS workers aren't going to get any of their packages late!! GO WITH FEDEX IF YOU WANT PACKAGES ON TIME AND NICE WORKERS!! FedEx is faster, more reasonable priced, also a lot more polite and friendly workers and delivery people!!! Look through all of UPS reviews and you will see they have tons of negative and are only a 1 star. Go with FedEx people!!
ASBURY, NEW JERSEY -- I shipped a vintage computer and monitor from NJ to Conn. which is not very far. The main box was brand new. The computer was wrapped in bubble wrap. The monitor was wrapped in bubble wrap, placed in a separate box and placed in the larger box with packing around it. The box looks like it fell off the truck going 60 mph. The monitor was completely destroyed. They had to put tape around the whole box to keep it together. UPS said I did not pack it well enough. Check out the photos. Think twice about using UPS.