LOS ANGELES, CALIFORNIA -- Three of my UPS deliveries have been delivered to someone with my same name in another city. Somehow someone at UPS is looking up my name in some database instead of using the address I gave, finding this other person, and shipping my stuff to her (she tracked me down and called me!). It's next to impossible to reach someone at customer service -- 30 minutes on hold followed by someone who says "Your tracking number indicates that the package was delivered. I'm sorry I cannot help you further." Unbelievable. There is no accountability, no desire to help, NOTHING.
ROUND ROCK, TEXAS -- I paid for expedited, overnight service and they didn't leave me a notice of attempt, but online it indicated that they had. Since there was no notice #, I couldn't get it rescheduled or redirected. I had to call a 1-800 # where I got someone that could not speak English clearly and really couldn't help me either. I'm going to have to wait until it's at the hub center (2 cities away!) a pick it up.
ANCHORAGE, ALASKA -- A huge problem lies in the fact that UPS doesn't seem to uphold its own delivery standards, to the detriment of its customers. I'm expecting a time sensitive package that was supposed to arrive yesterday. As of this review, the package is still delayed with no signs of progress. It originally shipped on November 2nd. UPS Worldwide Saver was the service used and the package originated from China. Don't 'guarantee' delivery within two business days if you consistently fall short of that promise.
This is not the first time that I've had this sort of problem arise, and from other reviews I've encountered online, I am certainly not in the minority. Extremely frustrating and just as disappointing. I wish I could say that phone calls to customer service are of any help, but in my experience, the people on the other end could not care less.
DEERFIELD BEACH, FLORIDA -- 1st Mistake: So unfortunately I ordered something on eBay that required a signature when delivered. 2nd Huge Mistake: Wasn't able to answer the door when UPS arrived with the package at 2:30 in the afternoon. Spent the rest of the afternoon talking with UPS representatives who assured me I could pick it up that day at a location they drop off packages for this very situation near my house. Common theme that they always tell you “someone will call you within the hour to let you know where your package is and where it will be dropped off”. THIS NEVER HAPPENS! This is all BS. They tell their phone reps to say. This is why I kept calling back, because no one ever called me.
So the third time I call they tell me that it has now arrived at the location near my house and I can pick it up. So I get there and it of course is not there. I call again, now they tell that it instead was delivered to their Deerfield Beach, FL location which is way too far from my house to go pick up before they close at 7 pm. I tell the person how important it was for me to get the package today, and that is why I have been on the phone all day with them to insure that this wouldn't happen. He apologizes and says he sent a note to prioritize the package and that I should receive it by 9 a.m. tomorrow.
So I wait until about 12 p.m. the next day and call to vent to the next UPS customer service agent and explain everything that happen and that I was told the package would be here today a 9 a.m. I'm giving more lip service and told the same line about being contacted within the next hour about my package. It is now 5:15 and UPS still has not shown up with my “prioritized” package that I really needed yesterday. So the bottom line is UPS's customer service have no power to change anything regarding your package and anything they tell you is just lip service to keep you calm and get you off the phone. They will get your package to you if and when they feel like it, regardless who you talk to. Really, just an incredibly terrible company.
ASBURY, NEW JERSEY -- I shipped a vintage computer and monitor from NJ to Conn. which is not very far. The main box was brand new. The computer was wrapped in bubble wrap. The monitor was wrapped in bubble wrap, placed in a separate box and placed in the larger box with packing around it. The box looks like it fell off the truck going 60 mph. The monitor was completely destroyed. They had to put tape around the whole box to keep it together. UPS said I did not pack it well enough. Check out the photos. Think twice about using UPS.
LOVELAND, COLORADO -- Spent over an hour on trying to change my package delivery date. Did everything their tracking email told me to do. Logged into "MyChoice" UPS. Nothing worked. Nothing was accurate. They have an awful virtual help button that gets you nowhere. Finally reached a support representative on the phone. She couldn't explain exactly why it doesn't work to track my package. She was very difficult to understand and still not sure what she said. Some gibberish about how I couldn't change my delivery date because it was going from UPS to the US Postal Service. Of course, nothing on my email from United Parcel Service (UPS) told me anything about that, and nothing online told me any such thing. WHAT A MESS OF A BUSINESS!!
ATLANTA, GEORGIA -- Unreliable Parcel Service. Local UPS delivery drivers refuse to follow simple delivery instructions as provided on their own website. "UPS My Choice" provides instructions to deliver to my front door and also provides a code to open a gate on my driveway. I have been told by UPS that they will follow these instructions, but the drivers don't care. This is an ongoing problem. I tried talking to the driver supervisor at the local distribution center, but will never do that again. She was the rudest person I have ever encountered....extremely unprofessional.
A few months ago I found the business card of the manager of that location in my mailbox. That violated federal law. The gate does not reduce the width of my driveway and in no way prevents the delivery trucks from reaching my house since they have the keypad code to open it. It opens automatically for exit. They know all of this. They also know that we are both handicapped, which is the reason for the delivery instructions to our front door.
ATLANTA, GEORGIA -- I had a simple shipment of a legal document shipped from a Canadian office. UPS delivery in Atlanta couldn't figure out the address they inputted, so the document ( 3 day delivery) sat at a UPS facility in Atlanta for two weeks. I called and they adjusted the address ( a suite number) and promised next day delivery. It's been 10 days now, and counting. I call every day to track it. They write a report/request and promise me that I will get a call back that day.
Every day I call, and every day they promise someone will call. Nobody from UPS ever calls. As of today, the new commitment is it will be resolved in 8 days. I tried to call a real person at UPS in Atlanta, but there is no phone number to a person, only a machine. This has cost me big time. I'll never trust them again. I wish they would just admit they lost the envelope, or least actually follow up in some way.
ALASKA -- I mistakenly thought UPS was a reputable company. I just sent 35 lbs of frozen meats from Alaska to Arkansas for next day delivery guaranteed! Package dropped off on 10/9/18 at 8:30 am when UPS opens. Package is nowhere to be found, 250.00 later. I have been told it missed a flight but there have been no updated scans. I was told once today, package will be delivered by end of today, 2 day delivery. I called again today, 10/11/18. I was told it is to be delivered on 10/12/18. 3 day delivery. Meats will be no good if they the package is even found! Maybe someone got hungry huh? Seriously, UPS has horrible customer service! Never use UPS. I saw UPS reviews on this website and figured I best add to them. People not to use UPS!