United Parcel Service Consumer Reviews

I COULD NOT easily reach a human being. If I wish to communicate I was urged to create an account. I then received email confirmation. Great. Then I was stuck in a vicious circle of ups sending verification to my email over and over and I could not log in. Phone service..same thing. I could not get to a live person. Since I could not login I attempted to call. Saying representative got me a "I know you want to speak to a representative but first I need to know what you're calling about".... I was NOT going to talk to a human easily so kept calling back. When I finally reached someone she gave me an actual phone number!! It was a fax number!!!!

Use UPS if you want your item destroyed. I have had three items shipped using them in the last 60 days- all damaged. One was a subwoofer shipped from he store and it had to be returned before it even got to me because of extensive damage. Savage Baggage Masters. I will NEVER use them again. If I could give them 0 stars I would.

HAWAII -- I was moving from one island to another in Hawaii and an administrative assistant at my company offered to ship a couple boxes for me. After 2 weeks, one box had still not arrived and she called UPS who sent her paperwork to initiate a claim. I also called but they would not give me information because I wasn't technically the sender. I explained that it was all my things just being shipped by my company but that didn't seem to matter. Assistant did send the paperwork to me which I sent back to her and we thought that would be the end of it.

When nothing happened I called back again and was told to call a different number for the claim and I was told the claim has been closed. When the assistant checked on it they said they never received the paperwork and closed the claim. I filled out the paperwork again, send it back to the assistant to send it in again. When I called several days later to check the status I was informed the claim had been closed and the money has been paid to my company. I need to contact my company to get the refund for the missing package. When I called my company they said there is no such thing.

The admin. assistant called UPS again and this time they told her again the claim has been closed because they never received the paperwork AGAIN, which both her and I had emailed twice and she had also faxed. This is after I was just told by a customer service representative that the claim been closed because payment has been made. So I called back again, had to explain the whole situation again was directed to call someone else explain the whole situation again.

I was told then they didn't know why someone had said the claim had been paid, but that the claim was not processed again because of the lack of paperwork which should already been sent and twice. I asked to speak to a supervisor, explained the whole situation again. He said he would send the paperwork back out to the assistant since I was not technically the sender and he would call me to follow up the next day. I filled out the paperwork out for the third time and my assistant sent it in.

The next day I received no follow up call from the supervisor and I had to call again for the sixth or seventh time now where I was told that a refund has been processed and my company should receive a check within 10 days. I was also told they only pay up to $100 which was never known before so this was news to me, but at this point I'll take whatever I can get. The payment has not arrived yet but I'm hoping that this will finally settle that it has been over a month now and I have neither my package nor any refund and I have spent hours calling and emailing trying to get someone to help me with this.

This is the worst customer service experience of my life. Both myself and my assistant wasted so much time and no one did what they said, often giving me false information. If you place any value on your time, I definitely lost money due to all the time spent calling, telling them the same information over and over again, being directed to call other departments and other people, and filling out the same information 3 times. Next time, use Fedex and save yourself hours of headache and frustration.

BRONX, NEW YORK -- For the last year, I have been dealing with a Bronx driver (Truck no. 861591) that has been nothing but difficult. Today, 6/25/2018, I will not be my very important package because my constant complaints over the last year have not been addressed. Over the last year the driver has not been willing to deliver my packages, and I order online several times a month.

Here is how things have progressed over the year and some of the complaints I have made by contacting 800-PICK-UPS
1. Initially he would ring my intercom and asking us to go down and get our package. After asking the third time we went down to get our package, I asked him why I had to go down to get it and telling him that I am not supposed to go down to get it, things got worse.

2. Then he began constantly entering that we weren't home to receive the package, when we were, and leaving my package at the access point. (Told Supervisor will speak to him)

3. He would also enter that I requested to pick up my package at the UPS facility, which I never did, and they could not offer redelivery because of the type of shipping used. (Told Supervisor will speak to him).

4. Once he sent a package up with a child in the building.

5. Once I found a package in front of my door, and I was home all day.

6. On 6/21/18, I arrived home early from work, so my son can bring down my dog for an appointment, and saw his truck downstairs. I telephoned my adult son who was at home and I asked him if the package had been delivered, to which he stated that it was not. I decided to watch the driver and confirm my suspicions. He went into a business that was under construction, and not open to the public, with a large box. He was in there for several minutes and came back out with the same package. He then walked over to my building, does not ring the intercom (I am still on the phone with my son), and placed a “we missed you” sign on the front door. I walked up to him and asked him why he is saying we are not home if he never rang the bell.I told him that he has done that several times. He says, “oh you want it, here” and tries to hand me the package. I told him to take it upstairs, there is someone home, and he walks away towards his truck with the package. I yelled at him, just give me my f****** package, which in hindsight I shouldn't have done, but I was so frustrated with him after a year of problems. He looks back and says, “don't talk to me like that”, gets on his truck, comes out a short while later and drops of my package and others at the access point. I called and made a complain. I received a call back from Chris and was told if I ever had any other problems with that driver I should call him (718-678-8161), and the driver's supervisor will speak to him. Tracking no. 1ZY756Y60351142823

7. Today, 6/25/18, I am waiting for a very important package for my daughter which she needs for her last day of school tomorrow. I drive up to my apartment building early and coincidently the driver pulls up a few minutes later. I stay in my car and see him come off the truck and go straight into the access point. When I check my delivery status online, it Staes that “the receiver request to have the package picked up at the UPS facility.” The driver drives away and I call Chris, I'm guessing at the bronx facility. I reminded him of what happened just a few days earlier, told what I just saw and the status of my package online. I am nearly in tears because my daughter was waiting for the package. He asked if my intercom was working, yes it is. He places me on hold to call the driver. After several minutes on hold, he states that “the driver can longer deliver to my address because of the problems he has had with us”, my package is on his truck and that I would have to pick it up at the facility. I explain the problem has been with him and that he maybe upset because I actually physically witnessed him lie and say he attempted delivery last week. I asked Chris who makes the decision that my address cannot be delivered to and if I can speak to that person, a supervisor or manager. I also ask that if the package can't be delivered to my address why was it placed on the truck, to which he states thats is automatically done when it gets to the bronx. I asked why the package wasn't left at the access point since the package is on the truck and he went in there anyway, but he had no response. Now I am banned from having packages delivered to me all because I complained about him not doing his job and me not receiving my packages.
   Tracking no. 1Z7456510352265507

ANCHORAGE, ALASKA -- A huge problem lies in the fact that UPS doesn't seem to uphold its own delivery standards, to the detriment of its customers. I'm expecting a time sensitive package that was supposed to arrive yesterday. As of this review, the package is still delayed with no signs of progress. It originally shipped on November 2nd. UPS Worldwide Saver was the service used and the package originated from China. Don't 'guarantee' delivery within two business days if you consistently fall short of that promise.

This is not the first time that I've had this sort of problem arise, and from other reviews I've encountered online, I am certainly not in the minority. Extremely frustrating and just as disappointing. I wish I could say that phone calls to customer service are of any help, but in my experience, the people on the other end could not care less.

EDMOND, OKLAHOMA -- UPS is the WORST! I had to send my TV since I was moving to another state. I took it to the store and the manager from the UPS store sold me an insurance (if they didn't have an insurance I wouldn't have sent it) and saw that the TV was in the original box and told me the packaging was ok and it met the UPS requirements... I waited for my TV for a week or more to arrive. After it arrived I opened the box and my computer had the corners completely white, so now they won't respond for my TV. I paid for the insurance and now they are telling me they don't have an insurance. NEVER send a package with them, they won't take responsibility for it. THE WORST!!!

JACKSONVILLE, FLORIDA -- UPS informed me that my package would be delayed after it arrived in Jacksonville, FL due to "adverse weather". But Jacksonville wasn't having any bad weather! UPS routed my package back to Greensboro, NC, from whence it had come (and which *was* experiencing bad weather), and then to West Columbia, SC (which was also experiencing bad weather), before sending it back to Jacksonville again. Why not just let it sit in Jacksonville? The answer clearly is that UPS are idiots!! There is no other rational explanation. UPS are idiots!!!

SULPHUR SPRINGS, TEXAS -- I have made many orders & my regular driver (UPS) always comes to my front porch @ MY HOUSE AS THEY ARE SUPPOSED TO! However, some punk driver left it allegedly down by my gate which is way down from my house. My road was not muddy, UPS has been told several times NOT to do this. However they have a couple of times & I received my pkg & had to go down to the gate, if its after the postman runs, if I do not know it was delivered, it would set out there all night. Wonder what happened. I sometimes have a lot to track!

I made this purchase on Dec. 31st, The postman had already brought my mail, so I decided that afternoon to track this pkg. Jan 13th (SHOEBUY.COM) It said delivered, I looked on the porch, because that's where they usually are supposed to leave it! If they have one grain of sense & are NOT LAZY! They have been told 2 or 3 times to NEVER leave at the gate. Unprofessional.

So, I called UPS & guess what, they said they left it @ the gate. So, I go to the gate & usually if they screw up the pkg. is @ least there. Not this time. Now, I do not know if this person left it @ another place, or it was stolen or he took it! For every person that is too LAZY to do their JOB, there are 14 more out there that will. Now today is the Jan 21st. I have no pkg. no refund & still having it out with them. All because SOME IDIOT did NOT want to do their job!

So, I am calling them (UPS) everyday, & the place (SHOEBUY. COM) of purchase. If I do not get a refund by Friday, I make a complaint w/ the B.B.B. transportation, consumer affairs & every place on this internet! Its more than the money, its the principle of it. DO YOUR DAMN JOBS. Now, I have called back to speak with a supervisor & it went straight to comments - 1 being worst & 5 being good - guess what # I left on ALL of them & I will keep calling!

AUSTIN, TEXAS -- The timer on my phone is at 42 minutes while I wait for customer complaint line at UPS ("your wait time is 3 minutes") and I have no resolution to my problem. UPS is the WORST!

Waiting for an iparcel. Login to redirect for pickup, pay the extra fee through Paypal, thenget an error message on the UPS site. Try again, same error message ("UPS experiencing a technical difficulty"

Call to track the package. Standard representative says I need to speak with an International representative International reps says I should email the UPS iparcel address for help. Email... She says there's no other way of contacting them but my package is set to arrive in 2 days and I need to redirect before then so it doesn't sit at my door and get stolen. Email is not an option for me but I also want to make sure I haven't been charged since it's obvious they are not going to redirect my package for pickup. She tries to set up the redirect and can't. To cut my losses, she transfers me to billing to make sure I wasn't charged for the redirect (since Paypal indicated there was a pending charge to UPS for redirect). Billing tells me there is no charge yet but also no redirect so I have to go back to International to set up the redirect. I tell him I've already tried her and she can't.

Now, I ask for the complaint department. Billing can't find the number. When I'm finally transferred, the complaint representative tells me I need to speak with technical support for the website issue and then international representative for the iparcel redirect. Really? REALLY???!!!!

Plain and simple. Ship via Fedex. Google UPS and you will see all the stars!!! All the ONE STARS!!!

DEERFIELD BEACH, FLORIDA -- 1st Mistake: So unfortunately I ordered something on eBay that required a signature when delivered. 2nd Huge Mistake: Wasn't able to answer the door when UPS arrived with the package at 2:30 in the afternoon. Spent the rest of the afternoon talking with UPS representatives who assured me I could pick it up that day at a location they drop off packages for this very situation near my house. Common theme that they always tell you “someone will call you within the hour to let you know where your package is and where it will be dropped off”. THIS NEVER HAPPENS! This is all BS. They tell their phone reps to say. This is why I kept calling back, because no one ever called me.

So the third time I call they tell me that it has now arrived at the location near my house and I can pick it up. So I get there and it of course is not there. I call again, now they tell that it instead was delivered to their Deerfield Beach, FL location which is way too far from my house to go pick up before they close at 7 pm. I tell the person how important it was for me to get the package today, and that is why I have been on the phone all day with them to insure that this wouldn't happen. He apologizes and says he sent a note to prioritize the package and that I should receive it by 9 a.m. tomorrow.

So I wait until about 12 p.m. the next day and call to vent to the next UPS customer service agent and explain everything that happen and that I was told the package would be here today a 9 a.m. I'm giving more lip service and told the same line about being contacted within the next hour about my package. It is now 5:15 and UPS still has not shown up with my “prioritized” package that I really needed yesterday. So the bottom line is UPS's customer service have no power to change anything regarding your package and anything they tell you is just lip service to keep you calm and get you off the phone. They will get your package to you if and when they feel like it, regardless who you talk to. Really, just an incredibly terrible company.