Wyndham Hotels Consumer Reviews - Page 3

FLORIDA -- WYNDHAM VACATION RESORTS ENGAGES IN DECEPTIVE BUSINESS PRACTICES. I pay my monthly fee or charge on time through my bank account. Club Wyndham insists that I must also pay a $8 dollar charge for the privilege of receiving a bill (they call a “Statement”). I have told them I don't want a Statement. They still send it and bill me $8/Month.

They told me several times that the only way I could avoid this is by paying online. I did through my bank but they still billed me, stating that I must pay them through THEIR own line system to avoid the charge. I have an online access to Wyndham so that is not the charge. I should not be billed for a Statement I don't want. They insist I must, regardless of whether or not my bills paid on time. This is an improper treatment and abuse.

SAN ANTONIO, TEXAS -- Attended the sales presentation yesterday. The first level salesman, "Spencer" was very charming and professional. After hearing the group presentation and taking the tour of the rooms he asked if the possibility of timeshare investing seemed appealing. We explained to him that we had owned a timeshare in the past and might be interested; but would need to research the company's reputation before committing any money. Spencer then called the second level salesman named "Danny".

Danny said it is foolish to research the company and said we were stupid for having bought a competitor's timeshare in the past. When we stated he was behaving rudely, Danny said, "I'll say anything I want." We told him that we did not need to hear his "too good to be true" sales offer. We would not do business with any company he is affiliated. He said former military probably have bad credit anyway. We won't do business with that company if they paid us to join.

ILLINOIS -- I have to tell you, we are SO disappointed in this business. Of course they initially give you a wonderful sales speech explaining how you can go anywhere, any time and Wyndham is there to provide you with resorts for your getaways. If you sign up, for thousands of dollars, you get their book of resorts and rules. In reality, they don't mention that many of their resorts are not handicapped-accessible. If they don't have a resort near where you want to go, you can book a hotel using far more points than you would use at a resort. In addition to using more points for less accommodations, they make you pay another $59 because you're not staying at a resort.

It's not uncommon for you to call to make arrangements or to get a question answered and you literally are on hold for more than an hour. When you get your new points that are distributed on a scheduled basis, you have to pay another fee to maintain those points beyond a certain number of months. We have called to ask about getting our money back and were told that there's no chance that's ever going to happen. I can tell you from experience that the headaches and stress associated with getting services are making arrangements with the Wyndham Club is not worth what you're going to ultimately receive. I would strongly urge you to avoid this organization like the plague.

SAN ANTONIO, TEXAS -- We were trying to get tickets for the boat ride on the river in San Antonio when a Wyndham salesperson said he could pay for our tickets plus a free lunch the next day. All we had to do was take a tour of their hotel and give feedback.

After about 30 minutes of wasted time he took my credit card and charged $15.00, which I thought was for the boat tickets. Not so, and he could not explain what the $15.00 was for. That is when I said "give me the $15.00 back." His "supervisor" stepped in and produced a void charge ticket for the $15.00. The charge has hit my card and I'm still waiting for the credit.

WI DELLS, WISCONSIN -- I have timeshares and this one does not come close to delivering what is promised and is a scam made legitimate by the mountains of paperwork you are required to sign. Nothing is as promised. 3 months of maintenance fees alone will cover what you get for 105,000 points, leaving the remaining 9 months going into their pockets. And that is if you get it for free. And because it falls under real estate laws, you burden your children and/or your estate with these fees which do not end with your death. Good luck finding a buyer - no one wants this money sucking disease. Speak up people - there is a government agency for this. www.ftc.gov. File a complaint.

WILLIAMSBURG, VIRGINIA -- If you decide to stay here, do not go to the sales pitch. We were told by Nick at the front desk that we would receive 12 free passes to Busch gardens or a week's vacation plus a $75 gift card per person if we attend a 60 min. Sales pitch. None of this was true. After the sales pitch, we discovered that you had a choice to receive a week's vacation (which was far from free, given the many extra fees), a $25 gift card or a bulk rate for tickets to the Busch gardens Christmas exhibit (Santa Land), no the full park. The rate was about $12 each so it wasn't even that great of a deal.

My father in law, who is a Vietnam veteran sat in that room listening to the sales pitch for an hour and didn't really get anything out of it. In fact, the whole experience lasted for about 2 hours: valuable vacation time lost. It really cheapened the whole experience. The hotel is decent, but it is not cheap and it made no sense for them to coerce us into a sales pitch. Other than that... the water takes 5-10 minutes to heat up. Also, my mother and father in law's rooms weren't ready when it was time to check in. They had to follow up with them repeatedly and finally was able to check in later on that evening. It has been a rough experience so far but we are making the best of it!

OKSLOOSA ISLAND, FLORIDA -- 1st full day went to beach approx 8 am and got 2 chairs and umbrella that are complimentary with room. Was immediately told by the chair company that these particular chairs were reserved, and to get a reserved set would cost $100. The resort says chairs are on 1st come 1st serve basis with no reservations. I was told to look in an adjacent area, but those were all claimed. So I asked for a set farther back and was told they were not setting up yet. I made him aware that there were already approx 100 set done and all I need was one set for my grandson and I.

This is where the smart ass remark from the lead man came in telling me to help them set up if I was in a hurry. So much for customer service unless someone is willing to pay $100. Then we were notified that the 2nd bath shower door was scheduled to repair a hinge. Three people arrived a day late and worked on it. That evening the door fell completely off and somehow my grandson escaped serious injury. I called the after-hours line and was told it would be repaired the next day. The next day a maintenance tech came and took the door and we had not seen it since.

So we pay for two baths for 4 people and can fully utilize only one. The main bedroom carpet was so filthy that we all wore socks to keep our feet clean, and this left our socks black. The only good thing about this vacation at this resort was the water park for kids.

ORLANDO, FLORIDA -- My elderly parents own this and wanted to let me use it for a specific vacation. When they tried to get that location, they were pressured to take a special deal in Las Vegas. I was trying to accomplish a specific location to visit a family member, which they knew, but the sales people assured that if they took it for me, I could cancel by email. But my parents didn't give my correct email - they never got to the email part, so it obviously wasn't going to reach me to be canceled the only way it could be canceled - by email. So my dad called to find out why I didn't get my email, and got a phone number for me to call.

They wouldn't let him cancel. So as soon as it was business hours I called, only to be told it was too late. Well my dad assures me we still have 4 days to cancel. When I protested and told them that they shouldn't have pressured my dad to take a vacation we didn't want, the lady hung up on me! So now my dad has to take over and try to get them to cancel this. I am livid at this underhanded way of doing business.

DAYTONA, FLORIDA -- July 15 we arrived at Ocean Walk and Wyndham. I had made reservations the week before on the phone and was told we would have ocean/front condo. I was told a lady name ** would check us in and meet us when we arrived with our room keys, bands, and parking permit. She did. When we got to our room, we found our balcony overlooking the Hilton's swimming pool. I called ** and she referred me to ** the lady I made reservations with. First she told me to upgrade to another room would be an extra $300. When I told her I would pay it, she said it would be an extra $800. I wanted to cancel the room but she told me I was already charged through my credit card.

We went to welcome center to receive our bands. (** didn't have those!) The lady there said she would give me $100 AmEX card and a free vacation to attend the presentation. I told her I would think about it. She offered the same deal to my sister who was staying with us in the Condo. When I realized I had no internet in the condo, I called the service desk and they informed me that I wasn't even checked in the room. ** was.

** had checked in under her name. That was why they didn't want me to check out on Thursday of that week. ** would handle it. They said I must be using **'s points. Anyway I agreed to attend the presentation to let others know how I was being treated. The girl who set the appointment left notice at our door saying I would receive $50 AmEX and a vacation and my sister would receive $50 AmEx and a vacation. My sister said she wouldn't sit through it for $50 since she was promised $100.

That morning of presentation, July 16th, the lady called to remind us of the presentation. I asked about the AmEX amount. She said she could only give $100 per condo. My sister decided to hit the beach and my husband and I went.

They wanted to see a credit card with our driver's license. I told them they could look but no one was getting the numbers. We were promised breakfast and ended up with only water and coffee. We were starving before the presentation was over. Our sales rep's manager came to our table and wanted us to fill out some paperwork to speed things up after the tour. I told her I didn't want our credit checked until we decided If this was for us. I knew it wasn't. She promised that nothing would be done until we signed up.

A week later we received notice that we were approved for the timeshare. They had checked our credit without our permission. I have tried to contact the people at Ocean Walk about this. I have been getting a runaround. I will continue to do my part to education people about these scams with Wyndham. It is so sad to read these other complaints. Please help me stop these people from preying on others.

We drove over 1000 miles to stay in your hotel. 25 years ago we came to Kissimmee to celebrate our honeymoon and we were very happy with our stay. We're from Indiana and don't get to leave our state very often for pleasure trips. We got to your hotel and checked in but it took quite a while to get our room and location of room.

The room was clean except for shower, which had mold/mildew on tiles and exhaust vent. Also looked around room for information on places to eat but couldn't cause no information was in our room not even a telephone book so we went to the hotel restaurant which bragged about being the best barbecue in state. We got right in but the staff was pushing the buffet very hard.

We went up and looked at what was available and found that it looked as if they had catered somewhere and had put leftovers from that out cause it looked extremely old and dry. We ordered simple barbecue sandwiches and fries with a cola. The only other people in the place was a table of 7 and they came in after us and also didn't do buffet but they got their food and several drinks before we got our pop and water and finally our food. The food was the worse attempt at a barbecue sandwich I've ever tried and the fries were very old and cold by the time we got them.

Needless to say we couldn't eat our food and we don't complain hardly ever but I had to. Waitress never came back to ask if we needed anything else or more to drink just dropped off bill when we finally got our food. So I told the man at the cash register who tried to apologize when I told him what had happened, that we were staying here for several days and wouldn't be back and that I couldn't believe the treatment that we got from the staff. So then we had to ask two different days for towels.

We also were given a parking pass at check-in but not told what we were to do with it so when we left the hotel to go get something to eat that was eatable, when coming back to our room the guard at the shack wasn't going to let us in cause we didn't have it on our dashboard. We had left all our paperwork in the room cause we were hungry and didn't know we were supposed to have that pass on dashboard. I know all of this sounds pretty petty in the grand scheme of things but how many times do you get to celebrate a 25th wedding anniversary.

I waited to write this till I cooled off and thought about it for a while but I still believe we were wronged so that's why I'm writing now. We stayed at your hotel Ramada Plaza Hotel & Inn Gateway 7470 Highway 192 West Kissimmee room #** on 3/5/11 till 3/11/11.