Wyndham Hotels Consumer Reviews - Page 4

GOLD COAST -- They'll all say you're eligible for the reward for doing the timeshare presentation but when you get there and give the same information they'll say you're not eligible. Wasted a whole day and fuel for this. The woman even had the cheek of saying she was doing us a favor to refund the money for the tickets we wouldn't be receiving.

ALL -- Have sent 64 residents to Wyndham hotels for 10 to 30 days while their apartments were being upgraded. Wyndham will not allow me to use my reward points (over 750,000) to book future stays. They are thrilled to take my money. Not so happy about parting with their reward points.

DALLAS, TEXAS, TEXAS -- My family and I were trapped inside an elevator and we got out because another family had helped us because the hotel workers didn't come and help us. We waited in the elevator for ten minutes before a family passed by and had helped us. The hotel workers didn't seem to care and didn't even try to come and help us out.

GAINESVILLE, GEORGIA -- I called the Ramada Inn in Gainesville, Ga to request an addition to our reservation. We have several teens and young adults traveling with us. We have a reservation. We requested for safety sake adjoining rooms. I was told it is first come first serve so if there was no adjoining room they would try and put them close if possible. That is BS. I pray nothing ever happens in this situation but if it does Wyndham needs to be 200% responsible for such a stupid policy.

POMPANO BEACH, FLORIDA -- My Thanksgiving week vacation were cancelled. I did not find out until I fly across country with my family and arrived at the resort in POMPANO BEACH, FLORIDA (flew in from Los Angeles). I was told, “We sent you a email last week.” So I ask, “What are you going to do to find a room for me and my family?” Their response, “Nothing but we are going to give you your points back.” (Wow you're giving me my points back for a room that you cancelled a week before I arrived by email that I never got.)

SEABROOK, SOUTH CAROLINA -- I booked a resort off their plan ahead and save web page promotion.....of course the 20% off was never applied to my total......FRAUD!!!!!!!!!!!! BEWARE!!!!!!!!!!!!!

SAN ANTONIO, TEXAS -- Wyndham's Time Share is a major scam... We were to stay at the Wyndham Resort and paid 200.00 only to be told that we would have to stay at one of their cheaper hotels. So when we went to check in our reservation had been cancelled and there were no more rooms. They won't refund my money either. So, when you get that call about a great resort package from Wyndham that will only cost you 200.00... DON'T BUY IT!

GALVESTON, TEXAS -- I recently had the misfortune to stay at the Hotel Galvez along with family and guests who were attending my daughter's wedding.We pre-paid for rooms in January 2012 with a contract calling for 10 ocean front rooms all on the 5th floor. When it came time to check in, rooms were scattered over two floors with only one ocean view room.

We were informed by two of our guests that they were charged $515 for a room that we had already paid for.Those guests were put into a financial situation because the Hotel Galvez completely mismanaged my reservations. Two rooms for our guests had no air conditioning and we were told by maintenance that the hotel had 200 rooms without AC. The Honeymoon Suite, again at over $500 a night, had a tub that didn't drain, and when the issue was called in to the front desk I was hung up on and the problem wasn't solved.

For our daughter's reception we purchased the four hour ‘Gold Package'. Our food came covering both ends of the spectrum, either under cooked and bloody or shoe leather dry. Of the 5 chicken dinners ordered only 2 arrived and that was twenty minutes after everyone else had been served. The children were lucky to share those, I suppose?

We were under the impression that this would ensure that the reception would not run out of basics such as bottled beer. My guests were then served beer from the bar in cans… which they then found out from security, was not allowed on the premises.Some of my guests were rudely told to leave the premises because they held canned beer served by hotel staff. While a guest at the Hotel Galvez, I was tending to so many issues related to rooms and catering I didn't have time to have photos taken with my daughter.

Since I cannot find resolution from the Hotel Galvez directly, I'll take my issue to social media in hopes that someone other than the disinterested hotel manager reaches out to help sort out these issues.Since the Hotel Galvez thinks that Facebook is the wrong place to air this issue I feel is in my best interest to inform as many people as possible in an effort to save others from having their special days ruined.

While I can and do understand that not every event will go flawlessly, I cannot accept that so many things were wrong with our event and that between issues with security, catering, the front desk and post event, hotel management, I will continue to spread the word that the Hotel Galvez of the Wyndham chain leaves guests with empty wallets and hollow promises once the contracts have been signed.

ORLANDO, FLORIDA -- I have to tell you I have never been so disappointed in my life. The only reason I stayed in that room was because I was to exhausted to move to another room. Let me tell you what I saw, the steps leading up to the room not enough light to see where you were going. The front of the steps need to be light up. Also the Bannister was coming off the wall imagine falling down all those steps. The drapes were so dirty the corners didn't even match the drapes anymore. The floor was disgusting and dirty. The handle to the toilet was broken. The bathtub was dirty. Cracks paint pealing off the walls.

The tissue container old old old. The toilet paper holder cracked with dirt ingrained in it. The headboards were from the 50's with heavy dust in the cracks. The furniture was so old the room smelled of mildew. The ceilings were dirty and old the whole room should be knocked down and rebuilt. How can they sell these rooms I have never in my life stay in anything so disgusting. I didn't even shower in the morning. I was afraid I would catch a disease. This was very stressful experience and I will never stay or recommend this Hotel to anyone. How can you give the public such disgusting service.

I also ate dinner in the restaurant because we were to tired to go out of the area. Let me tell you the furniture is so old and disgusting. The tables are so old the top of the tables were peeling off. I want to be reimbursed. First of all I want my money back for the room and the restaurant and I want to be compensated for staying in such a disgusting filthy room.

DENVER, COLORADO -- I was in town on business, ironically enough to deliver presentations regarding Service Recovery. This was my first visit to the Wyndham chain, and I certainly hope it will be my last. The front desk staff were not at all friendly or accommodating. For me though the problem began on the second night of my stay. At 9 p.m., when I was already in my pajamas, I received a call asking that I move rooms because there was an electrical problem that they wanted to be able to work on in the morning. They asked that I move at night rather than the morning because it would be more convenient for them.

Other than suggesting they could send someone to move my bags, they did not offer any type of compensation. I think perhaps if they had better trained their staff in regard to service, empathy and atonement, I may not have been so utterly disappointed. To put their poor service into further perspective, my colleague locked her key in her room. When asking for a new key at the front desk, the assistant manager didn't even look up and simply said, "Do you have ID?". She then proceeded to create a new key with no additional interaction with us and without ever looking up, handed the key back over.

When checking out, I heard additional examples of others commenting on the Wyndham's poor service. The topper though was when they didn't ask how our stay was or invite us to return on our next trip. I wrote a letter of complaint (submitted via email) when I returned home because I thought they might be interested to know that I had a captive audience of over 100 people with whom I had shared my story. I was hoping that they would try to apologize or at the very least acknowledge my complaint. Unfortunately, it's been about a month since my stay and I have yet to hear from them.

As a follow up, I sent email to the corporate site indicating that I would like send a physical letter of complaint because I had not received a response. In response, they simply provided me with an address. Once again, they squandered an opportunity to offer empathy! When traveling to Denver, we normally stay at the Hyatt. Even though we couldn't stay there for this visit, we went there for breakfast one morning. Even though it had been about four months since our last visit, the server said, "Welcome back ladies". Now that's the kind of service for which the Wyndham should strive!!!