Wyndham Hotels Consumer Reviews - Page 5

HARRISBURG, PENNSYLVANIA -- My family and I have stayed at the Wyndham Hotel at 4650 Lindle Road in Harrisburg, PA for several days every summer while visiting nearby Hershey Park. We have been guests since it was a Marriott hotel before Wyndham even acquired it. We have also recommended this hotel over the years to several families that we vacation with.

However, after our visit this summer, we will never stay at a Wyndham Hotel again. My husband made our reservations about a month in advance. When he called, the reservations agent asked if we had any discount cards. My husband explained that we had both the AAA card and Entertainment card. The agent explained that either card had the same rate. We were then given a rate of $112.00 per night. However, when we arrived and started to check in, we were asked to show our Entertainment card.

My husband showed the clerk our AAA card, and explained to her that, first of all, we didn't bring our Entertainment card because we were never asked to do so (and in past years, we were never asked to show the card upon check in); he also explained that we were told that the same rate would apply to either Entertainment or AAA. The clerk told us that it was booked under Entertainment, and that if we didn't show her that card, we would not be getting any discount, and our room would be $149.00 per night.

My husband calmly told the clerk that if Wyndham didn't want our business, he would be happy to go to any of the many surrounding hotels in the area and that they would be happy to accommodate us. The clerk said nothing, and my husband walked out the door. I pleaded with the clerk, telling her that we just spent 4 hours in a car with kids and we were tired and just wanted to settle in, but she just said "it will be $149 a night." I asked to speak to the manager, but she just told me that it was out of the manager's hands.

So, because of a clerk with a bad attitude, Wyndham will be losing at least $1,000 a year of my family's business alone, as well as all of the people I have told this story to. DON'T STAY AT WYNDHAM HOTELS!!!

With a view to planning a tour to San Juan, Puerto Rico, I stayed at this hotel in Isla Verde In the case of the El San Juan Hotel, thumbs down from the bottom to the top! Our flight from Oregon included a 4 am departure to the airport, an unplanned snowstorm in New York delaying all flights. Our expected arrival was 8 pm. We were looking forward to a comfortable night in your hotel and my companion's delayed flight out of JFK at 1:30 a.m. made it essential. A $500.00 room should at least guarantee that, don't you think? A clean bed… at least?

We checked into the room, the bell captain had to be called twice. He brought the bags up 45 minutes later and then left. Keep in mind this weary traveler from Oregon has now been awake for more than 24 hours. When the 2nd bed was turned down, there was blood and hair on the pillow! We made no less than 7 calls to the front desk. The time elapsed until it was 4:00 in the morning. I was already in my nightclothes. Did they expect me to dress now and get them to change the linens? The words that enter into my mind are absolutely unthinkable, but every time I hear the name WYNDHAM, I will think of them.

We had to actually SHARE the bed I was sleeping in. I can't remember a worse trip in all the years that I have been in the travel industry. We woke up late for our 11 am appt., complained to the front desk clerk who was completely unresponsive and literally had to run to make our appointment that morning.

As soon as I returned to Oregon, I called and spoke with a number of people. These people included the evening front desk manager, the general manager's assistant and the general manager, **. Mr ** was completely dispassionate and unresponsive when I requested a PARTIAL refund. I should have requested a full refund instead. He offered a voucher. To this day it hasn't come.

Incidentally, I have the red stained with blood pillowcase. I offered to send it to Mr. **, he told me to keep it. I intend to photograph the blood on it. It's wonderful that now reviewers have the capacity to upload photos, and I intend to include mine of this experience. What other body fluids were on those sheets?

LAS VEGAS, NEVADA -- Wyndham Timeshares are a RIP OFF. Sales people and entire staff are dishonest and cannot be trusted. You can't book a trip where or when you want to. The promise to help you book trips is dishonest. They are no help at all. Cost of Timeshare, Monthly maintenance fees add up to more than just booking yourself a vacation and trip without buying a timeshare. You can take several nice vacations per year for many years much cheaper than what Wyndham will cost you. Plus you will be able to book where and when you want.

Try selling Wyndham and you are out of luck. It's worthless. You will pay maintenance fees until you die. Then your children and grandchildren will pay until they die. Don't get ripped off by Wyndham and RCI. Stay as far away from this SCAM as you possibly can.

ALBEQUERQUE, CALIFORNIA -- I recently connected with a long-lost friend through the internet. After a few months of emails and phone calls, we planned a New Mexico vacation for our reunion. The best option for travel to Albuquerque, was an arrival at 9:30 PM so I decided to book a hotel near the airport for our first night and, used the Southwest travel site to book the hotel. A few days later and more than 10 days before the scheduled arrival, my friend's son was injured in a multi-car accident. His son will be OK, but will need rest and care for several weeks. Our trip must be postponed.

The Hawthorn Suites by Wyndham Hotels in Albequerque has decided that they are entitled to keep the entire payment for the room, a policy that is stated on their reservation system, but one that I overlooked. I can understand that they may be entitled to some amount for overhead (no live persons were involved in this brief booking), but I think that the policy is greedy and that their refusal to refund even a portion of the payment when the cancellation was made 10 days in advance is disappointing.

WYNDHAM COZUMEL -- What a disappointment!!! We scheduled our first family Christmas vacation at the Wyndham Cozumel from 12/21/08 - 12/27/08. My husband, our sons and families - 9 people in all. 7 days & 6 nights all-inclusive. The disaster: Not enough staff. We stood in line sometimes for 30 minutes just to get a soft drink at the bar. One bartender. No TV remote in the room. Requested in for 5 days at the front desk and leaving notes in Spanish & leaving tips for housekeeping.

No coffee service in room for 3 days. No children activities as advertised for whole trip. Ran out of towels for beach for first 5 days at the hotel. Not enough tables at Xmas Eve dinner and was asked to vacate our table so other people could eat. Resort ran out of food at the evening meal several times.

The quality of food was fair at best. I contacted Wyndham Customer Service regarding problem. After spending approx. $13,000 in airfare and hotel rooms they said they would credit our account for $40.00!!! I am still in negotiations with them. Should they make a VALID effort to compensate for this NIGHTMARE, I will notify all. If you hear nothing BEWARE OF WYNDHAM!!

NASHVILLE, TENNESSEE -- We made reservations 2 weeks in advance and arrived at the check in time at the hotel. We were not told there was to be a wedding in the lobby making the lobby off limits to us. We were not told that trains would be running outside of our room until the wee hours of the morning making sleep impossible. We were not told that the only elevator was more of a service elevator than a customer elevator. ( I have MS and need elevator.) When we tried to complain at the desk the next morning we were told by the front office manager that we were not allowed to complain in front of the 2 other guests at the desk and he would call security.

A few minutes later he was just as loud talking about sports but that was OK. I have never been at a hotel that you could not sleep in and I have never been chased out of a lobby. We were told by same manager that we should have asked to be put on the other side of the hotel - like we should have known that trains ran near our room all night. (In fact, he let us know people ask for our room so they can stay up and watch the trains all night - I didn't know you needed to pay for a room for that!)

And we should have known they were having a wedding. And we should have known that you cannot complain at the front desk. I guess we were just too ignorant to stay at this hotel.

HILTON HEAD ISLAND, SOUTH CAROLINA -- Be very careful renting from Wyndham Vacation Rentals. We rented a 2 bedroom villa in "The Moorings" on Hilton Head Island in Palmetto Dunes. The unit was an absolute dump! Very foul odors throughout including the fridge, and the entire place did not look like it had been updated in 20 years.

MYRTLE BEACH, SOUTH CAROLINA -- Bought at Wyndham and am I trying to get out of it. Not asking for any money just to give back my points and stop paying maintenance fees. They said I cannot do that. They will put a judgment against me and when I die they would make my kids pay it forever. No one told us that. How can they do that legality? Can anyone please help us. We are seniors and can no longer afford this.

I travel quite often, and I have been taken with Wyndham Hotels. The rooms are always clean, the beds are as comfortable as can be, and the front desk staff is friendly. I like Wyndhams so much that I've joined the Wyndham By Request club. Not only is it free, but you get some nice perks with it, including frequent flyer miles and news on specials. Traveling? Go Wyndham!