It Took 8 Times and Months for Them to Write Our Home Owner's Correct!!
HAMILTON, OHIO -- I told the agent what I needed in a home owner's policy and paid for it in cash for the year! (in full) Then we got the policy, and it had all kinds of mistakes on it ! I called to get it done right and they said ok no problem. It took them 8 mailings to get it right! I had to hold them by the hand so much and put up with so many excuses for their simple basic mistakes! Then they raised the cost of the policy without even telling us, during the year, when it was almost up a year later.The policy was paid in full when I took it out.So I checked on the reviews, and I couldn't believe how bad Allstate was, so I didn't renew the home owner's policy.I wrote them to inform them. Then Allstate sent us our bill for our autos insurance. We paid it even though it was higher! Then, one month later they sent us another bill after we accepted the policy and paid for it in full !They wanted more money, so I called and no one at Allstate knew anything ! They would send me from dept.to dept. and even billing dept, didn't know why! We never had any claims of any kind and I thought they would get back with me when they said they would. I got tired of all the phone calls to them and every time they were nice but they didn't know anything! I realized they were going to never know anything about my bill or anything else.I am not sure they know who they are! I have been getting insurance for 40 years and I never had so many problems with a insurance company not getting anything right on it's own paper work and policies. After all that is their product that you pay for ! I thought I was dealing with children! It's like they don't want your business. I just paid the extra money, because after reading the reviews I knew they wouldn't return our prior payment! So when the Auto insurance policy ended, I called the agent : e-mailed and u.s.mailed them that I would not be renewing our auto policy with them! I don't know if they understood but time will tell! I am so glad we never actually need to make a claim, and I would like to thank the people who take the time to write a review on All STATE! What a lousy insurance experience with All State and I would never trust them to cover us ever again!