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Allstate Auto Insurance
Posted by DJDuke on 03/08/2011
I use to be with Erie Insurance for many years and was very happy until the premium jumped significantly when I added a new teenage driver. In an effort to save money I shopped around. Allstate gave a quote that was going to save me about a thousand dollars a year. The experience from there can be described briefly as "bait and switch". The policy I'm paying for now is not saving me ANY money. I didn't go to a local agent I just used the 800 number. That was a HUGE mistake. There was no consistency at all with a constant mix of foreign call centers resulting in increased communication problems.

The experience had a consistent theme: the last person I talked to would always omit one piece of SIGNIFICANT information about what documentation they wanted me to send and then the premium would increase. I'd call, complain, the next person would apologize, promise to fix the problem if I would send that ONE MORE piece of information, I'd send it, and the increased premium was sucked out of my account like clock work no matter that I had complied. I then asked for a local agent and went into the office. They are asking for all of the same information again and not as promising that my premium will actually improve. I bought the policy 4 months ago so they have had time to fix this.

I have never felt so abused by a large corporation. I have had my trust and faith that large corporations in general can be trusted to deliver what they say after the consumer has paid them. It feels like every thing was setup to assure that profit would be maximized at my expense. If I had just been told upfront what I needed to do to purchase the product at the stated price the experience would have been different. Buyer beware!

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Posted by Alain on 2011-03-09:
I've used an independent agent for over 20 years and that's worked well so far.
Posted by Skye on 2011-03-09:
I've been with Allstate quite a number of years. I love having a personal agent. I never have to call any 800 numbers. I've also never ever had any issues with Allstate.
Posted by duped on 2011-06-12:
you people that think allstate is soooo wonderful, have OBVIOUSLY not filed a claim. Let something go wrong and I guarantee that those "friendly" personal agents will be nowhere to be found!
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Allstate Insurance Screws Over Innocent People
Posted by Tweeds on 10/26/2010
CINCINNATI, OHIO -- My car was hit by a person that has Allstate Auto Insurance. I was not even in the car. I did as was told and took my car to the Allstate Adjuster. I was told I would get a rental car to use while my car was being repaired. I dropped my car off at the body shop to start the repair. I was taken to Enterprise Car rental. They would not rent a car to me because I only carry liability on my vehicle..it's a 1994 Nissan Sentra. Allstate would not cover the additional insurance required by Enterprise to rent the vehicle. I borrowed my mother's car. The car has been in the shop for 5 days & Allstate has first approved the work to be done. It was held up because they quoted a ridiculously low price of $50.00 for a used fender that needed repair and didn't want to pay to have the used part delivered. I was warned in advance how terrible Allstate is to deal with on a claim. I called to be compensated for alternate transportation. They will only pay $10 per day and only based on their estimate. Their estimate was only for 4 days and because they would not approve to get the work started the time to repair has taken longer. It is expected to take another 3 days to repair. Allstate refuses to compensate based on the actual time needed to repair the vehicle and will only pay based on their estimate. I am the victim here. I was not even in my vehicle when it was hit and I am the one suffering all of the inconveniences. Beware if you have to deal with Allstate Auto Insurance, they are EVIL!
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Posted by Himayath_khanuk on 09/24/2012
My name is Liaquat Khan and I am a new All State Customer. I bought my new auto insurance policy on the 15th of may 2012 which is valid till 15th of Nov 2012. I am having issues with them from the day one I spoke to person called Cozette at All state at 10.45pm on the 05/15/2012 she offered me a policy for $463.78 and I authorized her for one time payment for that amount i, e $463.78.Than the problem starts very next day $571.44 were deducted from my account I called All state to talk to them about the issue I had to make couple of calls but nothing worked so I had to complain and called the manager. He went through the conversation between I and Cozette the very first conversation and he apologize to me for they mistake and refund the overcharged money $107.66 on the 05/29/2012 the money not only over charged but also wrong information was involved. I was little satisfied by thinking of the fact that human makes mistakes but it was something else they deleted all the voice conversation we have had and want me to pay them back those $107.66 back spoke to the supervisor in charge of their inquiry department Melandy all she has to say is I have to pay the remaining balance for them to keep my policy Validated. I am really upset its not only cheating but hurting somebody emotionally and also a criminal offense to withdraw money from someones account without authorization. I am not willing to pay and this is just the starting I am willing to take this further.

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Posted by CowboyFan on 2012-09-24:
One suggestion would be if a person is making a large, important purchase like automobile insurance, it is best to go speak in person with an agent so that documents can be signed and questions answered in person. This would elimate much of the problems arising from telephone conversations.
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Why pay premiums if they make you pay anyway!
Posted by Miboy1974 on 03/13/2012
HINESVILLE, GEORGIA -- I have had my insurance with Allstate for 12 years, without an accident, multiple cars, homeowners and renters insurance. My daughter gets into an accident and the car gets totaled. Might I add, I was not given a choice, they said there was no way to fix it. They allowed me to choose the collision center and said it would not matter. NOW, they are saying since I chose the collision center and they do not accept the charges, they are taking it out of my settlement for the car!

I was told they would cover these charges and now they do not want to pay. I am not sure what I have been paying premiums for if I have to pay for everything! They cheated me, and if this review changes your mind about Allstate. I want to call/email them and tell them that you changed your mind about them because of Claim # 0218736346

I want them to know they just did not lose one customer for what they have done.

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Posted by ok4now on 2012-03-14:
Welcome to "Allsnakes," the company that wants your premium payments then wants to deny a claim. These peopled are scum. You faithfully pay them for 12 years (all profit) then when you file a claim it's screw you. Their customer service agents are trained to find every excuse not to pay a claim. You have to fight with them for everything that you paid for. Their advertising costs to sucker new people in are in the millions, and you helped pay for it. Now when you need their help they don't know you. Hello?? Time to drop these thieves and go where your business is appreciated.
Posted by traceylynn on 2012-03-14:
With a totaled car yo get two choices......they will give you up to the value of the car to go towards the repairs ( and you have to pay the rest) or total it out and give you the Blue book value in check form. Did you have the repair center work on it?
Posted by Jonathan - from ALLSTATE on 2012-03-14:
I am an Allstate employee and customer and I am sorry for the amount of frustration and grief over this claim. I have entered a complaint on your behalf into our system and the appropriate resources should contact you very soon to review the complaints you have outlined. -- Jonathan
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Allstate you are not in good hands
Posted by Jb73 on 03/03/2011
TEMPE, ARIZONA -- On 2/14/11, I was purchasing a new vehicle. I called several companies for quotes. Allstate quoted me approximately $80 per month and a lower policy for my homeowners, so I switched from State Farm that day. Today 17 days later, I am told they made a mistake in entering my information, and my car insurance would be $235 per month. I spoke to the agent's supervisor, their supervisor's supervisor, the regional director and nobody cared of course and nothing was done to fix the situation, so needless to say I went back to State Farm, who has never given me a problem. I also, have good credit, a clean driving record, and no previous claims.
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Posted by unhappy999 on 2011-03-03:
If it sounds too good to be true it probably is.
Posted by trmn8r on 2011-03-03:
You see stories like this fairly often. I'd suggest getting such quotes in writing, if all you are doing is switching to save money.

I've been with State Farm for many years and I am quite happy. Good luck.
Posted by tnchuck100 on 2011-03-04:
"I also, have good credit, a clean driving record, and no previous claims."

Based on that statement it would appear that for $235/month they must be insuring an 18 year old driving a Corvette and lives in a high auto theft area.

I am 64 years old and only pay $67/month to cover my Suburban, Harley Davidson and travel trailer.
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No Good Reason To Deny Me Adding A New Vehicle To My Policy
Posted by Luvzforplay on 01/29/2011
ORMOND BEACH, FLORIDA -- I have been insured with Allstate auto and home insurance for several years with never a problem, however this year I was hit from behind in late December while sitting stopped in traffic, and a week later my new car was damaged in a Post Office Parking lot because I was forced into running over some grass and in doing so I hit a cocaina rock with my spoiler on my Camaro, the accident was checked out by an investigator and I was not charged with an accident. I also bought a new motorcycle and tried to add it to my policy as I have my old motorcycle on it until I sold it. However I was told I could not add my motorcycle to my policy because I was involved in an accident. No I could understand it if I was at fault in anything, but that was not the case I was judged , "by Allstate as being not at fault" so why is it that I cannot add my new Motorcycle to my policy.

I do not feel this is a fair judgment, because as I do carry the Platinum Plus policy I do have automatic "stacking" and a discount for multi vehicles. I have a million miles award for safe driving from Costal Tank Lines, my employer before I retired. and have never had a chargeable accident on my record...Is there anything your office can do about this or are insurance companies permitted to make these un justified decisions with no recourse to the consumer.

It if funny thing that as long as you are paying them, insurances companies are more then happy to take your money, yet get involved in an accident where the other driver admits being at fault and the company all of a sudden starts messing with you .

Hoping you can help,

Gerald Mann

phone 386-441-9358
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Posted by leet60 on 2011-01-29:
Many insurance companies do not care whether you are at fault in an accident - once it is reported as an "accident" it places you into a higher risk category in their system.
Posted by BofAmerica666 on 2011-01-29:
Good review. Don't worry OP, we all make spelling errors from time to time. You might want to consider "Geico". One of my favorites.
Posted by trp2hevn on 2011-01-29:
I would advise you to remove your personal info.
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Owe me money!
Posted by Susanmiller on 10/25/2010
HOLLYWOOD, FLORIDA -- I called Allstate to cancel my policy.
I sent them proof of new insurance.
I called them upwards of ten times.
I re-faxed my proof of new insurance 7 more times.
They refuse to repay me the money they electronically debited after my insurance with them was cancelled.
They turned me into collections for the next payments even tho my policy was supposed to be cancelled.
I will never use Allstate again for anything.
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Posted by FlShopper on 2010-10-25:
Was the money debited from your credit card? If so, maybe you can dispute it with them and have them reverse that charge.
Posted by trmn8r on 2010-10-25:
"I re-faxed my proof of new insurance 7 more times."

Do you have an agent's office you could have visited to discuss this in person? Some dates to go with what happened when would help. This boggles my mind. The only companies that can debit my accounts are electric and land line phone. That wouldn't prevent a collections claim however. I think I would have sent a certified or registered letter at some point.
Posted by spiderman2 on 2010-10-25:

Contact the Florida Department of Insurance. That should get the attention of Allstate. Good luck in getting this resolved.
Posted by Joan C on 2010-11-01:
Hi. I work for Allstate and happened to see your comments. I would be more than happy to get you in touch with the right person to address your concern. Please let me know if I can help.

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Allstate's Decision Making Abilities
Posted by Rippedoffbyallstate on 07/15/2010
I had a finder bender in a parking lot in 2008. The police said it was a no fault accident. After the accident, Allstate said that the lady had given a false address as well as false insurance, and could not even locate her. I later found out that Allstate had paid for the damages to her car. I had to pay for the damages to my car as well. When I tried to get some answers from my local Allstate office, no one would return my phone calls. I finally switched my insurance over to State Farm (less expensive with more coverage), and tried to get reimbursed for Allstate's mistake. The answer I was given by their representative (the 4th one I was transferred to) was that the police officer was not there during the accident and after Allstate (who was also not there during the accident)investigated the accident, they found that the person who gave a false address, did not have auto insurance, and that they could not even find was the innocent victim in the accident. Allstate proved their decision making abilities and I would not recommend them to anyone.

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Posted by Alain on 2010-07-15:
A good decision by you to go with another company.
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Quote one rate (in writing) and bill for higher rate
Posted by Tnt_family on 07/12/2010
After receiving my auto renewal papers, Allstate charged my credit card a higher rate than what was received in writing. I disputed with my CC company and won. They reversed the overcharge. Allstate then sent me a bill and threatened to cancel my policy if I didn't pay. It took 5 months to get them to send me an itemized bill documenting the increased amount. Even though they quoted me a lesser amount, they insisted I pay an additional $77.

I canceled my auto policy and did not renew my home policy. If this is how they handle premiums, I do not trust them to handle a claim correctly. I'm glad I got out before I had a loss claim and had them refuse to pay it like other reviews have stated. I will never deal with this company again.

I contacted the agent and Allstate 800#. No one was willing to stand by their original quote. I guess it was worth it to them to lose both policies and have me tell others of my experience. I'm considering filing a complaint with the Attorney General about their billing practices. It is worth it to me to find this out before I need any kind of claim service. By the way, I have never filed a home insurance claim (in 22 years) and have not had an auto accident in more than 5 years. Any auto claims have never been more than $3,000 either. They lost a great customer!!
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Posted by Alain on 2010-07-13:
You definately should file the complaint.
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Thank Goodness we had Allstate!
Posted by Lanie11 on 06/29/2010
My husband and I were hit by a drunk driver March of 2005. This company took care of us - from handling the total loss of the vehicle, to the claims adjuster visiting us in the hospital. Our claims adjuster was such an advocate for us, that he went toe to toe with the hospital when we were billed at a higher rate. He was able to get their fees reduced, and paid us for our pain and suffering.

Maybe there are some that have had bad experiences, but in my book, Allstate really did have us in good hands. Since our accident, we've been happy with our protection with Allstate.
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Posted by BEJ on 2010-06-29:
You are indeed fortunate. My friend who has Allstate, had had to sue Allstate to get damages owed to them as part of their uninsured driver coverage. Allstate refused to pay and only paid after filing suit against them.
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