LA, CALIFORNIA -- The worst company ever. They introduced me that they have a reward $300.00 for each line if I switch to AT&T, and including iPhone 6 for free. After signing up and ordered the phones for myself and the rest of my family, I went to one of their stores to activate. The store worker told me I have to pay every month for the phones and immediately I returned them. For the last five months they claim that I have to pay every month and keep charge me, on the other hand, they admit they have received the phones.
In the mean time they charged me about $193.00 + 19.00, I never seen such a cheating company. Every time I call I have spend at least an hour to talk to an agent. If I am lucky finding an agent that agent transfers me to another... Etc. They sound nice on the phone but on the real job they are scammer... Rude. Is there any way that I can get back my money? Should I go to dispute? I am really angry.
OCALA, FLORIDA -- When I signed up for AT&T wireless and DirecTV as a package I was told that my quoted rate would be locked in for one year with the promotion. After six months AT&T's rate nearly doubled from what it was with the promotion. After numerous calls and speaking with numerous people, many of whom were rude, I have yet to get the promotion rate back. They said it says clearly in the documents that it is only for 6 months.
Well, I don't care what the documents are the promotion was a one-year lock-in. Needless to say I am in the process of DUMPING AT&T. Do not sign up with them before getting the so-called "documents" because they are liars. I would give them negative stars if it were possible!!!
CALIFORNIA -- I was a subscriber to AT&T's U-verse TV & internet services for 7 years and finally had to drop them because of a continued onslaught of billing errors in the form of slamming, cramming, and jamming bogus charges into my monthly bill (every month for 8 months until I finally dropped them). It started in earnest in March 2015 and continued for every month until I dropped them in October 2015. Here it is November and I still have another 3 hour call I need to make to AT&T to protest the obscene final bill they sent me.
Every month with AT&T involved a minimum phone call of at least 3 hours to straighten-out the mess that was my monthly AT&T bill. Some months the phone call was longer than the usual 3 hours. By the end of these calls I was always able to get my correct charges for the month separated from all their bogus charges, but it always cost me at least 3 hours of my life to get it straight! So, if you're contemplating a deal with AT&T, just remember AT&T is a monster of a company and the people they serve will soon be but a convenient snack for their massive appetite for profit and greed.
SAN DIEGO, CALIFORNIA -- Never use AT&T! I can't tell you enough! COX, DirecTV, Time Warner are far better than AT&T. You may pay 10-20$ more, but you get amazing customer service and commitment to customers. I recently moved 4 months ago and went against my gut instincts, and went for the "cheapest" service. It was just "basic" internet right? WRONG!
I signed on for a year with AT&T. I thought I was paying a monthly fee for the modem equipment that had to be installed because there was not a hookup. That was a 150$ fee. I began my first 3 months paying 88$ for a 54$ service. This month, I forgot to pay my bill and the day after the bill was due, they canceled the service and slapped me with a 50$ re-instating fee and a late payment! I've paid over 400$ of what should be a 54$ service for "basic" internet!
I'm calling today to get the re-instating fee removed, but I've called before and they won't send you to a manager, and all they ever say is, "you're really getting the best service for the price". No I'm not! I'm so angry at myself for signing on with them. If they don't take off the last fee, I'll cancel with them, and take the beating of the cancellation fee. It would be better than having to call these people ever again.
I'm surprised they're still in business after all these years, and their loss of customers after the merge with SBC all those years ago, when I first left their services because they did the same thing 12 years ago. I hope someone sues the crap out of these people one day. It should be a crime to manipulate and play with people the way this company does.
OVIEDO, FLORIDA -- I am writing regarding the above number associated with the "free" hot spot I was practically forced to take home with me when I upgraded from my trustworthy flip phone to the Samsung Galaxy S4 last summer.
When I bought the upgrade I was told the phone "came with a free hot spot." I told the salesperson I did not even know what a hot spot was and did not want it. The salesperson, eventually aided by a second, insisted that I could not possibly turn down such a wonderful device, especially when I got it for free. They asked me if I had children and I said yes. They made it sound like I would be nominated for parent of the year if I had no use for it and passed it down to them. I kept declining and they kept insisting. It was basically implied (using all that good salesmanship training from AT&T) that I would be a fool not to take it. Who turns down a free gift like that?
And a fool I was. My bills kept getting higher and I kept getting tagged $15 every time the hot spot's usage went over the GBs included in my plan. At first I did not pay much attention (even after I realized there was a $20 monthly fee associated with the device which I also had not been made aware of). But then it really started to get out of control. In order to keep up with the little monster (the hot spot) I had to upgrade my plan 1, 2 maybe 3 times with more GBs until I finally could not pay my bill. I told my daughter I was sorry, I was canceling it, and assumed it was a matter of disabling the thing and changing to a cheaper plan just for my phone.
You are very, very smart. That is why you are making millions and I had to file for bankruptcy last week, not that you would care. I stuck my neck out to defend you whenever friends and acquaintances mentioned in passing you were the worst, most corrupt wireless company (or should I say spineless).
Two weeks ago I called AT&T to ask that they suspend immediately any services associated with the little monster, only to be told that I had signed a 2-year contract for my "free gift," (you know, the small print). Nobody told me during all that haggling that I was signing a 2-year contract for the hot spot. What was really important for them was that I, your customer of 10+ years, walked out of that store with the little monster. "For free."
I escalated my phone call three times until I reached a manager called **. All he did for me, in order to not incur a $99 penalty for breaking the contract, was to adjust my bill so I would only have to pay $10 instead of $20 for being the proud owner of the little monster (without using it).
Again, I am sure you do not care about the amount of financial stress I have been under lately but I conceded, lowered my plan to 2 GBs and left it at that. I had bigger problems. Now that my bigger problems are behind me, I decided to contact you to inform you of the following: I will not pay $10 a month for the deactivated hot spot. I will subtract $10 from every bill you send me from now on.
Let me know how you will punish me, harass me, sue me or otherwise try to make my life difficult. Bring it on. I know people with the same plan I have (different providers) who pay $30 a month. I hope you will extend me the courtesy of a reply, preferably in writing.
TO THIS DATE 10/20/2014 I HAVE NOT HEARD FROM AT&T OR RECEIVED THE REQUESTED WRITTEN REPLY.
METRO ATLANTA, GEORGIA -- Like most people, I've dealt with AT&T on and off for over forty years as a residential customer. After numerous complaints about my internet service, and time consumed with tech, unplugging and re-plugging the modem to correct interruptions in service, I contacted another provider. I arranged for new service with another provider and then contacted AT&T and arranged for my service with them to be disconnected in a seamless operation to maintain my telephone number while receiving alternate internet service.
At that time a representative did her best to keep me as a customer, but I was fed up with AT&T's tactics and requested a final bill be sent out as well as a return label for the dysfunctional modem. I was told it would be done.
Within a week I received a final bill that included the next month and was disturbed because I should have only been charged for seven days of the previous month, and had still not received a return label for the equipment.
When I contacted AT&T I was immediately put on hold and passed to one representative after another. This went on for fifteen minutes or longer like I was a 'hot potato' until I finally hung up in frustration. When I called back then it was a game of telephone duck, duck, goose! Days later when someone would finally give me some customer service I was told the return label was on its way. This game went on because after five to seven business days I would call back and say I had not yet received the return label and since the reliability of the U.S. Postal Service was dependable and I had a locked mailbox, I didn't understand why I had not yet received the label.
Finally, I just asked for an address to make the return and was told that I could just take it to any UPS where AT&T had an account. When I did, UPS told me that because I did not have an AT&T label, I would have to pay to return the equipment, and as I live on a fixed income, did not have enough funds to do so. When I contacted AT&T again and finally got a representative who would talk to me, I was told that the time had expired for me to return their equipment and the account had been sent to a collection agency. AGH!!
Needless to say, after being an excellent customer (paying bills on time) my credit score took a BIG hit and what should have been a final bill of $25 or less became $172 (rounded up) for equipment they knew was no longer useful to them. Like what good would it be to me either.
AT&T's deceitful practices is why they have to pay $M to mobile customers for padding bills, but I believe they have historically padded land line and internet service bills over the years as well. I'm interested in hearing about anyone else who has had similar problems with AT&T in order to determine if another class action suit against them is possible.
HOUSTON, TEXAS -- I wish to complain about the level of service at AT&T. It's bad. My Blackberry 9900 (BB) was purchased in February 2013, so it's currently under the one year warranty. October 19th I went to an AT&T store in Napa, CA to replace my malfunction BB, and was told to go to Device Support Center and they would be happy to help.
On Sunday October 20th I went to the AT&T DSC store San Francisco, and was treated with what I can only call disdain. I was given a battery to for malfunction BB and later sent a refurbished BB that is not working. I took the first BB to the Market Street store on October 26th and informed the management a staff that the unit is NOT updating with my emails, calendar, etc., not syncing, and the apps are no longer being supported by BB for many key functions. It was stated over and over again the same mantra about replacing my unit with the same unit Ad Nauseam! This Market Street crowd would not even mail the refurbished phone back.
At the same time this is happening I'm trying to remove myself from the family plan to my own plan and using my company discount. I was told to call an 800 331 0500 number to accept the transfer on Saturday and was shifted to an endless prompt to push a series of numbers which lead to nowhere special. I pushed 0 and was told that 800 number only work on the weekdays, which is not true, because it was not the right number.
After many agonizing calls and hours dealing with AT&T's trained staff (NOT) I got my number migrated to my number but I could NOT use my company discount which make little since to my brain. While on the phone to your equipment specialist I begged and groveled for a different phone. Your specialist repeated ad nauseam the same policy dogma.
After I repeated for the 8-10 time that this BB is not function with my work email, calendar, and apps just are not keeping up. But the worst part was my hour plus conversation with a (manager) in the South Florida area somewhere who said many things but none were helpful at all. The Manager would not allow me to talk to anyone above her in fact she said there was no one above her to handle my issues. She would not offer any workable solutions beyond I should go out and buy a phone and figure out how to get the SIM card to work.
Although there were a lot of other things that I could not possibly put on this one-page note, I really want one source to deal with AT&T to handle my Mobil phone issues. NOT ten people for ten issues. I would like a different phone as a replacement. I would like my phone migrated without starting a new 2-year plan, I would like to use my company discount, and not pay a transfer fee. I would not like to be treated like an idiot by your staff.
So I have been a customer with AT&T for over a year now and I needed to get wifi so I thought I would get it from AT&T since I was already with them and I actually liked their cell service. I paid them $100 to get the internet and then after they took the $100 from me they cancelled my service and told me that something went wrong with the payment.
They emailed me to call them to fix this which I did and then I wait on the line for over 10 min to talk to someone about this "problem" then they answer me that I should wait 48 hours and it might work... They emailed me to call them just to tell me that I should wait longer because it "might" work! Fine I give it time and then I call them again and they tell me the same thing and they tell me they will email me with the details. I wait to get the email but I never get it. By this time I am way too tired to keep calling them to get no help whatsoever and so I log onto the live chat.
They transfer me 3 times on the chat to someone who would be able to help me and I end up having a girl by the name of Regina help me and she tells me I will need to wait 7-10 business days to get my money back but if I want the internet I will have to pay the $100 again. Now I have spent 2 days (days that I had other important plans for) trying to get the money back. All I got from these people was they were rude and condescending and now I am so mad that I am going to cancel my phone service with them and I will never have anything to do with them again! They are literally the worst kind of people there are!
SUWANEE, GEORGIA -- On Sat (10/17), my service was interrupted, which happens frequently. Why is AT&T even in the cable game? Somehow my account was suspended without my knowledge and consent. I asked the representative how my account could be cancelled when every time I call in, I'm required to give my PIN. No one other than me has access to my account, right? Aren't I the only party with the authority to cancel my account? No one at U-verse seems to know how it happened or why. Certainly, it's not a billing issue. Payment is deducted automatically each month, which is U-verse's requirement.
I've called several times yesterday and today trying to get answers as to what's going on with my account. I'm bounced around from dept to dept; dumped on unsuspecting reps - having to explain my situation again. Two calls were dropped and even though I was asked for my callback number nobody called me back. I had to call and pretty much start all over again explaining the issues. Further, I was told several times that service would be reconnected: first by COB, then by midnight, then again between 2 and 3 p.m. And the customer service - or lack thereof - is awful (particularly a manager by the alleged name of Roxanne).
I was offered $20 for my inconvenience as if they're doing me a favor. I work from home a lot so internet service is crucial. This ongoing interruption is more than inconvenient for me and costs more than a mere $20. Today, David, informs me that I have to reinstate my account in order to regain service. No way. I'm already deep into my second year in a contract with U-verse. Why would I want to start over when the service and customer service is so terrible?
It's 10/22 and I'm still without service. I have meritorious reasons to nullify this contract since I have continual interruption of service and this latest incident with my account being arbitrarily cancelled. There must be a class action coalescing somewhere. No way I'm the only one suffering through a contract with U-verse.
HONOLULU, HAWAII -- I have been a valued wireless AT&T customer for over 14 years when they first started out as Pacific Bell Wireless. 19 months ago I updated my phones by purchasing refurbished phones through their website. A couple of weeks ago I was informed by AT&T that I had an account that was sent to a collection agency due to nonpayment. This account was attached to phone #'s I was not aware of or never used. Turns out, AT&T not only updated my phones but also added two lines and opened another account when I originally purchased the refurbished phones.
I have been on the phone with customer service for 3+ hours in the last two weeks and also have been to their store to get help from their manager on site who also was on the phone for approx 3/12 hrs while I Sat with him getting transferred from one dept to another listening to him get frustrated with internal departments as well.
At the end of that session, nothing was resolved and I was told that my account was duly noted by him and that this point he will have to forward the information to his AT&T Area Supervisor who will not be available until Nov 1st (6 days from now). A store manager was not able to resolve this matter at that level! The charges are $1,250+ for non-payment and early cancellation for an account that AT&T set up without my knowledge and now is unable to rectify their mistake. I've had to contact the collection agency they sold this account to, and all they say to me over the phone is "When will you be able to make a payment towards this account?" It's been a nightmare.
All in all, I always get a name and I.D. # of whoever I talk with on the phone @ AT&T because not always do they note my account with conversations I have with them and I find myself repeating everything from the beginning. I am looking for another wireless provider.