ROGERS, ARKANSAS -- You will see that they will tell you anything you want to hear to get you to sign up for their multi-year contracts, while they have no intentions whatsoever in honoring what they told you on the phone. You will notice that they will NOT discuss anything over on-line chat, that you could hold them accountable for in the future. You will see you will be forced to call and at that point you will have no way to prove they said what they said because only them have the ability to "record this conversation for quality purposes".
AT&T Uverse, internet, phone, all service are SCAM ORGANIZATION designed and engineered to deceit and fool you into signing the contract. You may choose to ignore this warning. Go ahead if you must see for yourself (at your own expense). There is a reason why thousands of customers here have given them 1 star. Good luck.
OMAHA, NEBRASKA -- I called 1 month ago and made changes to my account, 1) cancelling a line, 2) made my account unlimited. Well I went online and paid the bill in full. Then over the weekend I kept getting text messages from AT&T saying I went over on my data. Well I was at a funeral and couldn't look into it.
After getting another text this morning I decided I'd better call. I find out they didn't make any of the changes I was guaranteed had been made. I argued with the lady I'm not gonna keep paying for a service that I'm not paying for. I'm not gonna pay for something I have called and cancelled already. All their calls are recorded yet they refuse to pull a call when it's not beneficial to them. Terrible service that overcharges you even when you cancel or make changes.
DENVER, COLORADO -- Don't ever sign for anything with AT&T. The worst customer service, they will always trick you into paying more. The bill is always more than it should be. The retail store don't know nothing about bills, they are only trained to sale devices. They don't care if you go or stay, they will always charge you for something you did not sign up for. They gave me a deal to buy one phone and get the 2nd one for free, then I paid more than $1500. The phone is S7 and they said all I need to do is pay down payment for each phone $300 and they said I will get the down payment back as soon as I get the phone.
I got the phone. I went to the retail store to get it activated, then they told me they will apply $300 to my phone bill and the other $300 I will get at as a credit in 30 month. They told me I can pay off the phone whenever I want to but the store told me I have to wait 3 month before I pay off the phone. I waited then I paid off the phone, now it's been 8 month. They are working on making me pay for 2nd phone which was buy 1 get 2nd one free. It's too much. They have been charging me too much monthly. They will trick you into things and it's never true. Please stay away from AT&T. THE WORST PHONE PROVIDER EVER.
ELMHURST, NEW YORK -- What a disappointment! AT&T was always known for their outstanding customer service which is why I have been a loyal customer for about 20 years. But lately I have been extremely dissatisfied! About 2 months ago, I decided that I was done paying so much for their services and walked into the store ready to disconnect my account, the AT&T representative gave me a different plan in order to save money. He guaranteed that I will not pay more than $131 a month (taxes and fees included)!
Well, I get my first bill and, to my surprise, it was over $200, unacceptable! I called and complained, and got my bill to what it was supposed to be, and the woman I spoke with told me that this should not happen again, my bill should not exceed $131. GREAT, so I thought, until I just saw my bill this month... Granted, it was $148 this time (not quite as much), but that's not the point.
So when I called, yet again, Alicia was not helpful at all… I know that $18 is not a big deal, and yes, I can just pay it, but that's not the point. I refuse to pay an extra $18. Alicia refused to make the adjustments, so I told her that I no longer want AT&T's services. It's so sad that a multi-billion dollar company is so hard up on $18, that they rather lose a long term customer… Needless to say, I am done with AT&T!!! That being said, what do you guys recommend? Sprint or T-Mobile?
LOGANVILLE, GEORGIA -- The person in IL should be careful where he/she wants to move to. I am also in a cornfield state where AT&T delivers HORRIBLE service for prices that keep going up and up and up. They offer great deals that never remain the same for even 2 billing cycles. You may have the "norm". God forbid!!!
WICHITA, KANSAS -- I tried checking my balance on the app. It wouldn't take my password so I changed it. It wouldn't take that password. An error message with the customer service number pops up so I call it. It sends me to the wrong place. I end up getting transferred 5 times because no one can send me to the right place. It took 40 minutes just to get my balance. Just awful customer service.
DETROIT, MICHIGAN -- They need to hire more English speaking individuals. Always issues with the cable, like daily. I absolutely cannot stand dealing with this company. On hold forever. Person cannot understand English. Issue unresolved. Ugh. Should never have gotten AT&T! Everyone has the same complaints. Why doesn't this billion dollar company fix their issues? Can I give a zero star rating?
OVIEDO, FLORIDA -- I am writing regarding the above number associated with the "free" hot spot I was practically forced to take home with me when I upgraded from my trustworthy flip phone to the Samsung Galaxy S4 last summer.
When I bought the upgrade I was told the phone "came with a free hot spot." I told the salesperson I did not even know what a hot spot was and did not want it. The salesperson, eventually aided by a second, insisted that I could not possibly turn down such a wonderful device, especially when I got it for free. They asked me if I had children and I said yes. They made it sound like I would be nominated for parent of the year if I had no use for it and passed it down to them. I kept declining and they kept insisting. It was basically implied (using all that good salesmanship training from AT&T) that I would be a fool not to take it. Who turns down a free gift like that?
And a fool I was. My bills kept getting higher and I kept getting tagged $15 every time the hot spot's usage went over the GBs included in my plan. At first I did not pay much attention (even after I realized there was a $20 monthly fee associated with the device which I also had not been made aware of). But then it really started to get out of control. In order to keep up with the little monster (the hot spot) I had to upgrade my plan 1, 2 maybe 3 times with more GBs until I finally could not pay my bill. I told my daughter I was sorry, I was canceling it, and assumed it was a matter of disabling the thing and changing to a cheaper plan just for my phone.
You are very, very smart. That is why you are making millions and I had to file for bankruptcy last week, not that you would care. I stuck my neck out to defend you whenever friends and acquaintances mentioned in passing you were the worst, most corrupt wireless company (or should I say spineless).
Two weeks ago I called AT&T to ask that they suspend immediately any services associated with the little monster, only to be told that I had signed a 2-year contract for my "free gift," (you know, the small print). Nobody told me during all that haggling that I was signing a 2-year contract for the hot spot. What was really important for them was that I, your customer of 10+ years, walked out of that store with the little monster. "For free."
I escalated my phone call three times until I reached a manager called **. All he did for me, in order to not incur a $99 penalty for breaking the contract, was to adjust my bill so I would only have to pay $10 instead of $20 for being the proud owner of the little monster (without using it).
Again, I am sure you do not care about the amount of financial stress I have been under lately but I conceded, lowered my plan to 2 GBs and left it at that. I had bigger problems. Now that my bigger problems are behind me, I decided to contact you to inform you of the following: I will not pay $10 a month for the deactivated hot spot. I will subtract $10 from every bill you send me from now on.
Let me know how you will punish me, harass me, sue me or otherwise try to make my life difficult. Bring it on. I know people with the same plan I have (different providers) who pay $30 a month. I hope you will extend me the courtesy of a reply, preferably in writing.
TO THIS DATE 10/20/2014 I HAVE NOT HEARD FROM AT&T OR RECEIVED THE REQUESTED WRITTEN REPLY.
METRO ATLANTA, GEORGIA -- Like most people, I've dealt with AT&T on and off for over forty years as a residential customer. After numerous complaints about my internet service, and time consumed with tech, unplugging and re-plugging the modem to correct interruptions in service, I contacted another provider. I arranged for new service with another provider and then contacted AT&T and arranged for my service with them to be disconnected in a seamless operation to maintain my telephone number while receiving alternate internet service.
At that time a representative did her best to keep me as a customer, but I was fed up with AT&T's tactics and requested a final bill be sent out as well as a return label for the dysfunctional modem. I was told it would be done.
Within a week I received a final bill that included the next month and was disturbed because I should have only been charged for seven days of the previous month, and had still not received a return label for the equipment.
When I contacted AT&T I was immediately put on hold and passed to one representative after another. This went on for fifteen minutes or longer like I was a 'hot potato' until I finally hung up in frustration. When I called back then it was a game of telephone duck, duck, goose! Days later when someone would finally give me some customer service I was told the return label was on its way. This game went on because after five to seven business days I would call back and say I had not yet received the return label and since the reliability of the U.S. Postal Service was dependable and I had a locked mailbox, I didn't understand why I had not yet received the label.
Finally, I just asked for an address to make the return and was told that I could just take it to any UPS where AT&T had an account. When I did, UPS told me that because I did not have an AT&T label, I would have to pay to return the equipment, and as I live on a fixed income, did not have enough funds to do so. When I contacted AT&T again and finally got a representative who would talk to me, I was told that the time had expired for me to return their equipment and the account had been sent to a collection agency. AGH!!
Needless to say, after being an excellent customer (paying bills on time) my credit score took a BIG hit and what should have been a final bill of $25 or less became $172 (rounded up) for equipment they knew was no longer useful to them. Like what good would it be to me either.
AT&T's deceitful practices is why they have to pay $M to mobile customers for padding bills, but I believe they have historically padded land line and internet service bills over the years as well. I'm interested in hearing about anyone else who has had similar problems with AT&T in order to determine if another class action suit against them is possible.