BALTIMORE, MARYLAND -- AT&T Customer Service and Resolutions: AT&T has been billing me for a phone line that has never been used. I contracted AT&T in Dec 2016 and told them that I mistakenly purchased a phone for someone and wanted to cancel that service. I was told that I could suspend the service which I did... but that I had to continue making payments for the phone in the amount of $68.59 until the phone was paid off. I was under the impression that the charges on my bill each month for $68.59 was for the payment of the phone until the balance was paid in full.
After the balance on the phone was paid off I noticed that I was still being billed $36.99. I called several times but as usual could not wait the required 30+ minutes to speak to a representative every time I called because they are always busy etc...
When I was finally able to reach someone I found out that the phone line was still active and that is the reason why I was still being billed $36.99. They told me that the line should have been cancelled not suspended. I told them that the phone line has never been used as evident because there has never been any activity on that line. Why would you continue to charge me for a service that has never used. In addition, why was the service not cancelled as requested and that I have been paying for a service that was never used.
So basically over the past 36 months because the phone line was suspended and not cancelled (which the AT&T corp explanation & difference between suspension and cancellation was never explained to me. Because why would someone only suspend a line of service on a phone that they don't have or use?) So basically I have been wrongfully & unjustly billed for a service I have never used over the past 36 months X $36.99 = $1,331.64.
Unfortunately the customer service representative was only able to offer me credit for 3 months which she informed me was my only resolution that I could accept if I wanted to resolve my complaint, which after being a valued customer of AT&T since 2008 is ridiculous.
I am going to cancel all my services with AT&T ASAP! PLEASE DON'T MAKE THE SAME MISTAKE and trust that your monthly bill is correct and do not trust AT&T's customer service and billing department that they are knowable and helpful and that they have your best interest at heart and that they want to do what is best for their valued customers because they are only there to mislead you and keep billing you for what ever service they can regardless if you use the service or not.
LYNNWOOD, WASHINGTON -- My first time with AT&T and I immediately had problems! They ported my phone over to their network from another carrier but I couldn't get my messages or calls for two days! Those messages were important and because I didn't get back to them, put me in a bad position. Before that, I tried calling their IT department who spent an hour with me and couldn't resolve my issue. Then comes the bill. I was overcharged and amount was not as I expected and differed from what their representative stated. I called their customer service to complain, but had my call dropped!
Imagine that I was using AT&T wireless talking to AT&T customer service and my call was dropped, maybe not by accident. I then called back but was told I was talking to wrong department and they transferred me to another department that told me they transferred me to the wrong department! Also, AT&T taxes are way too high compared to other carriers. Whatever you do, don't sign up with AT&T because you can't talk to customer service, won't get your tech problems resolved, and you will never get a manager online who cares. Stay away!
HAVRE, MONTANTA -- We have been without cell service for the past five days. No one seems to care about remedying the issue or give us a timeline for when we'd have service back again. We were actually told that there is no guarantee of 100% coverage all the time. We also had customer service reps treat us like we were stupid and hang up on us instead of help. We have been trying to get our phones unlocked for the past few days and keep getting conflicting information and one hoop after another to jump through. It's now been five days no cell service and two plus days trying to get our phones unlocked. Will never recommend AT&T to anyone I care about. They have no regard for their customers and no desire to make things right when they've done wrong.
AT&T provided good service and accurate billing for my cell phone for many years. In late August 2017, I added AT&T Internet Service. Every month since then there have been repeated billing errors and confusion which have necessitated lengthy monthly phone calls to AT&T. In January 2018, AT&T's unfair billing practices went a bridge too far. AT&T billed me for this month and billed me again for December, despite the fact that my bank has established that AT&T cashed my check for the December 29, 2017 bill on December 20, 2017.
I have called AT&T 4 times in the past 3 days. I have reached AT&T call centers in the Philippines, Guatemala, and Mexico City. I have received misinformation and bad advice. The last call center representative demanded that I give him my bank account number, over an unsecured phone line, to a stranger in a foreign country, who works for a company that has already cashed my check and failed to credit it to my account.
When I explained that I had no confidence in AT&Ts accounting procedures or their ability to maintain the confidentiality of my banking information under the awkward circumstances, the AT&T representative in Mexico City did, at least have the good grace to say he understood my concerns. Perhaps I shall be able to find a live human being at an AT&T office or facility in the town where I live who will help me resolve this matter.
SAN DIEGO, CALIFORNIA -- The absolute worst company to ever deal with. I had a pay go account for over 12 years with AT&T. Their poor connectivity and outrageous prices caused me to switch carriers. Because it was a pre-paid account I was told there will be no refunds so wait till the end of the pay period before you cancel. I did however before the period ended. They recharged the balance $60+. I immediately called customer service to explain to them what happened. I was referred to a supervisor #** Casey.
Casey was so rude he wouldn't even answer my questions. I was very pleasant and calm, didn't use harsh language and he pretty much told me "HAHA we got your money now HAHA" and hung up on me. I will never ever go back to AT&T. I have Uverse and I'm going to cancel that as well. EVIL. PURE EVIL. Avoid at all cost!!!
After 9 months of dropped calls and AT&T Wireless is expensive and not worth it. They had me go to the Apple store to have them check my device, troubleshoot my phone several times, had me turn it off and on a lot, wanted me to call them every time I dropped a call and report it, sent me new SIM cards that made the phones even worse, and offered the absolute worst customer service and tech support off all the land. After averaging 1-2 hours on the phone with them a month I felt like I was paying a premium to work for them. I'm leaving and going to T-Mobile where the plans are more affordable!!
BOSTON, MASSACHUSETTS -- Problem: Service paid for included unlimited domestic text/picture/video messages, texts worked but not picture or video messages. A call to customer service resulted in a 90 minute call with a person who knew nothing about my issue and told me he needed to "check informations" about 30 times. This call resulted in a transfer to his "higher department" for further assistance.
The problem seemed quite simple: the service I was supposed to get was not being provided. I've luckily got no contract with this corporation, and only one more month until my last prepaid balance runs out. I'll be switching providers as soon as I am able to. Dealing with AT&T can be equated to a induced psychosis mated with mental terrorism.
CANON CITY, COLORADO -- AT&T took over my cell phone company and I could not download Solitaire, for four months. It was a hassle, coming in to use the company telephone so I would have a third line and making availability then no one would call me, trying everything... over and over and over again because I would get different people on the phone and we would have to "do it all over again".
Then I notified them, they were in violation of their contract and boy they had that fixed FAST! I even went into the local store and they changed out my phone and the manager just pretty much gave up on me and kind of just didn't want to deal with me because anything she did did not work to get me solitaire. Constant problems and depending on who I talked to, bad customer service.
I took the bill off auto pay because for three months I had to call in to get about a $50 credit because I had been overcharged (check your bill!), I blocked my daughter's phone from using over 2GB of data (their suggestion) and then suddenly we are being charged again! Then I was told, by someone who had worked there 13 years "we have never had the capability to block data usage", well that was a lie.
When I went in to the local store and talked with them about it, the salesperson proceeded to check on blocking data usage and surprisingly found out it was no longer available, however, I was still being charged for it. My contract expires in July 2013 and I am done with them, unless of course this continues then I will walk (run) quickly to another (no contract) phone.
AT&T is SUPPOSED to be a better wireless service. Time and time again they are proving me that they are wrong! The last straw is when I had my cell phone stolen. I upgraded my phone for 89.99 plus tax and paid for the insurance every month. When I called to report it stolen and to get a replacement phone they told me it would cost 199$.
First of all I didn't pay that amount for the phone and secondly if I was a new customer or upgraded it wouldn't cost that much. What was the purpose of me having insurance and paying for it if it would cost that much....Pointless!!! I called around and Sprint, Verizon and even T-Mobile, and all three have 99$ deductibles on their android phones. I definitely am switching companies. AT&T officially SUCKS!!!
OKLAHOMA, OKLAHOMA -- Companies have good and horrible representatives. I have a contract with AT&T and at one time I received a text message that stated that I was granted 1,000 free minutes as a courtesy for being a long time customer... I always try to watch my minutes and I was sure glad for the courtesy.
I was sure that I had those minutes and all of a sudden I received a notice that I had no more minutes! I went to the main office and I explained to the representative. He went to his supervisor and the supervisor said that I had received a scam message!
I couldn't believe that and it was good that the message was still in my phone... I showed anger and another representative came to try to help me and I explained and showed proof and he fixed the problem. How was he able to fix the problem while the other just tried to get rid of me by telling me it was a scam text message?