AT&T Wireless Cell Phones

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How we can collectively punish ATT
Posted by Couldgounsel on 11/07/2003
HOUSTON, TEXAS -- I have filed a lawsuit against ATT wireless for deceptive trade practices, fraud, civil conspiracy and negligent misrepresentation in small claims court (so as to avoid the mandatory arbitration provision in the contract). I am an attorney. I am writing this letter to encourage everyone who believes that they have been cheated by ATT to file their lawsuit. I saw on freedback.com that there were over 1,000 complaints by consumers. If each one of those consumers filed a small claims cause of action seeking $5000, and ATT spent $3000 in attorney's fees for defense, that would expose ATT to an $8 million possible expense/exposure. Some have called for a class action lawsuit, but the mandatory arbitration provision prevents this. The alternative is for each consumer to file his own J. P. Lawsuit. If 10,000 lawsuits in J.P. court were filed, then the exposure would be $80 million dollars. We can do this people, put forth your $72 dollars and file your lawsuit, do not wait till tomorrow.

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Posted by Anonymous on 2003-11-09:
I think you all need to be aware of AT&T's new LOW in business practices. AT&T has taken to disabling the phones of FULLY PAID customers who are not currently under contract. My annual contract expired over the summer. Have been an AT&T customer for over 3 years. When one calls customer service one is advised that one needs to purchase a new phone and the ONLY way to do that it to sign up for another annual contract. Unfortunately I don't plan on staying with AT&T until after the Nov 24th deadline.I am not without any cell phone service for at least the next two weeks. ALL THAT despite the fact that I have paid AT&T approx $100 per month, including the current month.

Posted by Anonymous on 2003-12-02:
Sure guys, go ahead with the lawsuit, BUT beware the terms and conditions state that the consumer pays court cost, so your 72.00 will be multiplied by hundreds of dollars
Posted by Anonymous on 2003-12-21:
GROW UP!!!! It is because of vindictive, childish, lazy people who just try to get lawsuits as 'payback' to settle their own score why insurance across the board is so high. Most of the cry baby postings I have read on this site for many companies are just childish whining of people who were probably too lazy to read the contracts they got themselves into, or their own fault for 'assuming' that they thought they knew what it was w/o reading it. People like you don't need services of any kind. You will never be satisfied w/ not always getting what you want after whining and yelling at these poor reps on the other end who don't get paid enough to deal with 50 yr old cry babies. Read your contracts before you sign/verbally agree to them, test your calling areas out, ask questions, tell people the SPECIFIC cities/states you will need to be able to use phn, and PROACTIVELY keep up with your own act. Companies shouldn't have to spoon feed it to you, wipe your mouth, then give you more free stuff for something that the cust. probably did wrong in the first place. This isn't true for just AT&T, but for all companies. Granted, some companies do have horrible polices and what not, but grow up. ALL COMPANIES !! have their bad seeds and rules. Life isn't fair. What are you going to do, sue for everything. You should save that for serious things.
Posted by Anonymous on 2003-12-29:
To "grow up". Many companies are bullying people and ripping people off. You are the one who needs to grow up and accept some responsibility for fighting the unfair and illegal practices of some
companies. Americans are far too passive that is why companies are able to push most of their customers around. Think about it. Millions and millions say nothing and often get charged too much. I have caught all kinds of "mistakes" on my bills for phone, cable, cellular etc. Again multiply these mistakes by the tens of millions who say nothing and you begin to get my point. Companies make hundreds of millions off of your silence. John
Posted by Anonymous on 2003-12-30:
AT&T has the worst service of any wireless service provider, bar none. If I thought the 72 bucks would make them better I'd do it. They just need to step up to the plate a give a.....
Posted by Anonymous on 2004-01-04:
Should be brought to attention of court that when AT&T Wireless Monitors calls and a Care Rep is graded negatively for "Customer Impacting" misinformation or omission of disclosures that there is no documentation to the Customer Account of this and the Customer is still held responsible.
Posted by Anonymous on 2004-01-15:
AT&T wireless IS the most corrupt wireless co. out there. There sales dept. manipulated me by making a completely separate account for my wife's phone, WHEN I ASKED THEM TO ADD A LINE TO MY ACCOUNT! So instead of one bill, we get two bills. Instead of 600 minutes + Unlimited Nts/Wkds, we get some ridiculously low number of minutes (for each of us) and get charged for night/weekends! They have overcharged us for minutes that are supposed to be free. They've charged us for options that we continually ask to drop (option placed on our account without prior notice). Customer service is impossible. A law suit is the least we can do.
Posted by nlcoco on 2004-02-18:
ATT wireless is a criminal corporation. If you are thinking about signing up with AT&T wireless. Do not do it. There customer service dept yells at customers and there contracts are set up to legally siphon the consumers money. The best you can do is tell all of your friends about your experience with their tactics.
Posted by the_vaughans on 2004-03-11:
I would like to participate in a class-action lawsuit against AT&T Wireless. Listen to THIS: My husband had two identical phone (same plan, purchased at the same time, etc.) accounts in FL through AT&T Wireless. When he moved to TN in 2001, they did not provide service there. We were told that we could terminate the contract(s) by paying the bill in full plus an early termination fee and penalty, which we did. Upon cashing our check, one account was promptly closed without further...ado. However, on the other account we received another statement with additional penalty fees charged. When we called about it we were told that the fees would not be waived; that this was their 'policy'; and that the company could not be held responsible if one of their representatives had misquoted their termination policies to us. Since we had already remitted full payment for minutes used plus the initially-requested termination fees, we did not believe it was appropriate for AT&T to now be asking for additional funds. A few months later (March 2002) we received notice from the first collection agency regarding the matter. We responded in less than a week and never heard back. The following year (March 2003) we received notice from a NY law firm that they were representing AT&T Wireless in an attempt to collect from us. We sent them a letter, plus copies of previous correspondence. They contacted my husband at work to verify some information a few weeks later and we have not heard from them since. Last week (March 2004) we received notice from a new collection agency regarding the same matter. I have responded, but it is becoming obvious that, after hearing the facts, none of these agencies sees fit to pursue the matter further, thus AT&T apparently must assign our account to other firms. I feel we have been more than reasonable regarding this matter...for three+ years now and resent their continued attempts to harass & coerce us into giving them more money. Anyone who has advice on how I might proceed, please let me know.
Posted by skeeboze on 2004-03-11:
I am glad to have moved to Verizon !!! After months of poor service in southern Maryland, we made the decision. But, get this, when I called to find out how to best move over to Verizon, I was told by AT&T Wireless customer service that I would see a billing cycle, but get prorated back for the other 26 DAYS. WRONG !!! And, get this, the customer service people, this evening, tried to "blow me off" completely. Never thinking that I might find Verizon service and customer service bad and come back. Sure, folks, I am only a $45.00 a month customer. But, now, not an AT&T Wireless one. And, with a story to tell others !!! Thanks for listening. Had to tell someone.
Posted by eawilder on 2004-03-29:
I am in total agreement with regard to AT&T Wireless and their deceptive business practices. AT&T is claiming that I "agreed" to a 1-year contract despite the fact that this is NOWHERE on the actual agreement I signed (I thought I was on a month-to-month deal). I also never received rebates for the phone and activation fees that I had been promised (if this deal sounds too good to be true, I should point out that the salesman was a "friend" who I trusted!). Also, I had specifically told the salesman that service between NC and VA was a requirement because I travel between the two states regularly - he assured me I would be fine, but there is no service in southern VA (at least not along I-85, which I consider to be a pretty major route). It took 3 months of phone calls and complaints (FCC and Better Business Bureau) to get ANY response, and they still want me to pay an early termination fee even though I was lied to and misled about the coverage and "contract," and never received the rebates. They even acknowledge that I may not have been told it was a 12-month agreement, but still say I agreed simply by using their service! Is this even legal? I should add that all my experiences with customer service have been horrific. Representatives are rude, and waits on hold can exceed 30 minutes. Worst experience I have ever had with a company like this. Moved to Verizon and am MUCH happier, even though I pay more.
Posted by rarebear143 on 2004-05-14:
there has to be a way to file suite against this miserable company. I have a lawyer who wants to help. I need people in NY to get the ball rolling. Dustin B. yourtherapist40@yahoo.com
Posted by rarebear143 on 2004-05-14:
oh by the way to the person who wrote GROW UP, why don't you sign a name? this is more than just a whiny thing. ATT is stealing millions monthly and needs to be held accountable.
Dustin B.
Posted by Niko on 2004-06-07:
This complaint has help me understand that I'm not the only one who had been abused by At&T
I have posted a review with 3cents to see if anyone can help me with this matter.
Posted by BeeBonk on 2004-06-12:
WOW! I have finally found where all the users who have been screwed by AT&T hang out. I have been taken by these crooks several times in the past couple years and today was the final straw. Below is a copy of the complaint I filed with the BBB, the FCC, the FTC, and my local consumer protection agency. If anyone in Texas wishes to file a class action suit, please contact me at sysadmin@dncaustin.net. Best of luck to you all. As for the whiner above, I would be willing to bet that either he is an AT&T employee or he is just severely lacking what most of us normal people would call "a life".

I (along with many, many others) have been the victim of unfair business practices by
AT&T Wireless. I called to cancel my service with them on the last day of my billing
cycle (as per the contract) and was asked if I would like to keep my old number. When
I asked them (three times!!!!) if I would incur any other charges, I was told "absolutely not". Upon hearing this, I agreed and said that I would like to keep my number. Well, my wife is
still using their services and we received a bill for the entire month of service on
my old number after shutting off the service. There was 1 minute of usage due to the fact that my new phone was not working and I tried to make a call with my old phone (which had been
reactivated by AT&T to transfer my old number to Sprint). This totaled a whopping 1 minute of
service used for the time the phone was left on. For this one minute of service, I was
billed the full $75.00 charge for a month of services. AT&T was NOT willing to
pro-rate my bill fairly and I refused to pay until I found legal representation. I
don't understand how I got charged if I followed the rules of the contract and
cancelled as stated in said contract. I also called again and asked if I could have
that month of service credited if I were to switch back to AT&T. Of course, they were
willing to do this so it makes it seem as if they were retaliating against me for
switching carriers. Seeing as how they have lost almost 500,000 customers in Q1 '04 alone,
it's not surprising that they are trying to take advantage of people as much as
possible. I also have a friend whose phone was stolen and had $1700.00 worth of
fraudulent calls made. As soon as she realized the phone was missing (the next day), she reported it and was told that she was responsible for all of those calls regardless of whether they
were hers or not since she did not report it missing immediately. Something HAS to be
done about these people. They are doing nothing more than fleecing the American Public
for everything they can get, lying to their customers, and taking advantage of them.
Posted by mauikitty on 2004-08-08:
I wish I had seen this board before my husband and I signed up for the Family Share plan. I researched other companies, and at&t was the more fitting one. Well, there would be times when we couldn't even get a signal in our own house! And there were times when our friends had signal and we didn't, being in the same place. I've told my husband to cancel, but he won't. I don't know why. And after reading all the complaints, I'm afraid that if we do try to cancel, we're going to have the same problems as other people.*hands covering my face*
Posted by attmakesmemiserable@xkid.com on 2004-10-16:
I have filed a lawsuit against ATT wireless for deceptive trade practices, fraud, civil conspiracy and negligent misrepresentation in small claims court (so as to avoid the mandatory arbitration provision in the contract). I am an attorney. I am writing this letter to encourage everyone who believes that they have been cheated by ATT to file their lawsuit. I saw on freedback.com that there were over 1,000 complaints by consumers. If each one of those consumers filed a small claims cause of action seeking $5000, and ATT spent $3000 in attorney's fees for defense, that would expose ATT to an $8 million possible expense/exposure. Some have called for a class action lawsuit, but the mandatory arbitration provision prevents this. The alternative is for each consumer to file his own J. P. Lawsuit. If 10,000 lawsuits in J.P. court were filed, then the exposure would be $80 million dollars. We can do this people, put forth your $72 dollars and file your lawsuit, do not wait till tomorrow.
Posted by couldgounsel on 2006-07-28:
I did sue ATT, last year. They counter-sued for the $1500 inflated bill. Not only did the judge rule that I did not owe the money because of a deceptive trade practice by AT&T. AT&T had to pay me $1,000 for my attorneys fees. Vile Corporation. Usurpers! Despoilers! Report that to your stockholders and see who gets fired!!!
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AT&T Wireless fraudulent billing practices
Posted by on 12/11/2003
AT&T Wireless is an evil, evil company.

I called them on 11/29/03 to lower my plan from 1500 minutes to just 45 minutes for my *upcoming* billing cycle (starting in 12/5/03) since I had planned on stopped using my AT&T Wireless phone at the end of November and wanted to move to the lowest plan they had available (I didn't terminate since I wanted to avoid an early termination charge).

I got a call on 12/10/03 from them saying that I had an outstanding balance for November of $1469!! What they had done was to apply my change to a lower minutes plan RETROACTIVELY for the month of November. Needless to say, my 1200+ minutes of usage during that month which would have been all covered under my old one-rate plan added up quickly at $0.40 per minute + long distance.

When I called them to ask them to adjust my bill, they flat out refused (after keeping me on hold forever in the process) stating that there was a note along with my 11/29/03 call that I had agreed to retroactive application of my change in plans, which I had of course never done. Yeah right, I agreed to an adjustment that I knew would cause my 1200+ minutes for that month to be billed at $0.40 per minute + long distance vs. for a flat fee of $99.99.

When I pleaded with them to let common sense prevail and that the note in my record was clearly entered in error by the previous representative (who also false told me that there were no fees charged by AT&T for porting a number away from them), they refused to listen and the supervisor even refused to talk to me (about a $1400+ dispute, no less!) saying that she was too busy. Wow.

I have filed a complaint with the FCC and plan on doing the same with the CA State Attorney General's office and any other govermental body that I can appeal to. If these actions have no result, I definitely plan on suing AT&T.

These guys are just pure evil. There's no two ways about it. Be very aware of whatever their customer support representatives tell you.
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Posted by Anonymous on 2003-12-21:
However tragic your complaint sounds, I have worked for this company for many years while going to college, and many people just do not listen to what is being told to them. Subsequently they are in a hurry or are tired of dealing with issues and give us "uhuh's" after we explain this "evil backdating" policy to the customers. I do not necessarilly agree with all the policies of att, but out of the 5 years I have worked there, I would say about 75% of the bills that were high due to "evil backdating" really is the customers fault for not listening, or not taking the time to ask and clarify what they have just been told. My piece of advise is to question everything, and double-triple ask and repeat what you think you have just been explained and/or just agreed to by ANY company you are dealing with. Att's policy for backdating isnt to rip people off, but to save them from the TRUE evils of prorated bills with prorated minutes. Think about that for a moment, and you might understand why we backdate, not prorate!
Posted by Anonymous on 2003-12-21:
Att does not charge to port the #!!!! I dont know where you got that. However, if you have not fulfilled your service agreement with them and decide to port your #, then you are not fulfilling the agreed upon time and the early termination fee would apply obviously.
Posted by Anonymous on 2004-01-06:
I can tell you I just went round and round with there billing and they in my opinion are crooks. I canceled my service and was billed for the entire month yet they disconnected my service the next day. This is after 3 calls to the customer service and them not being able to fix my service problem. I was not allowed to speak with a supervisor and was told I was paying for the service I never received like it or not. Their customer service stinks and who ever is training their employees has no concept of customer service. This is one company to steer clear of unless you want to be screwed.
Posted by julie3169 on 2004-02-08:
ATT are liars! i called them in August 03 to ask if Deer Isle Maine was included in my calling plan and was told that it was included. When I returned from my trip I found that they had billed over $500 for ROAMING charges. Unfortunately I had arranged for my bills to be paid by Diners Club credit card because I didnt want to be late with my payments!!Diners paid ATT because they said it was their policy to pay bills if the charges were for calls that were made, not apparently being able to understand that they were only made because ATT had given me false information. Has anyone else had the same problem with lies about home calling areas?
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Customer service and billing
Posted by Janetsunderland on 02/06/2004
I have been with AT&T for four years. During the last year I have the most problems with them. Every time I try to get through to customer service, I am on hold a minimum of 20 minutes. I finally disconnected my service with them on 1/10 and moved over to Verizon. I kept my phone number. I called AT&T on 1/13 and asked what my final bill was and if everything with them was over. She told me yes, my service was disconnected and my final bill is $28.15. I paid that right away and then received another bill last week for $47. I called to ask them about the bill and why I was being charged for a full month of service when I only used them for one week during that billing cycle, and already paid $28. I was told that regardless of using it or not that they charge for the full month. Why wasn't I told this when I called on the 13th? Response: Oh, gosh not sure, the agent should have told you. I did not receive those minutes so why am I being charged for it. Sorry, you just are the agent told me. I asked to speak to a manager and was told that they would just tell me the same thing. I asked if this policy was in writing and the agent was not sure. I am glad to finally be rid of this company. Worst customer service I have ever experienced. It is pretty pathetic that a multimillion dollar company cannot even afford to hire more customer service representatives. They obviously must be receiving a lot of complaints for the lines to be tied up as much as they are.
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Posted by rob on 2004-02-26:
We are going through the exact same thing with one of the accounts we had with them. I just got off the phone with them a few minutes ago, and got them to pro-rate the bill I just received. But they also said I would probably get another bill, and if I did, I would have to call back in again. What service! Do they really think making the cancellation process even more painfull for customers will increase their chances of that customer ever returning?
Posted by SeriousAttorney on 2004-07-14:
I, too, was the victim of this fraud. Even if you stay with ATT Wireless through the end of your contract, they refuse to pro-rate your final bill if you terminate service mid-month. In my case, I cancelled my service 6 days after my contract expired. They charged me for an entire month's service. I filed a complaint with the FCC. I received a call from ATT Wireless and they immediately refunded me the difference -- close to $60. No questions asked. They indicated that they were "well aware of the customer complaints." I am serious contemplating filing a class action -- I am interested in learning about others with this exact problem.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Don't Sign Up With AT&T
Posted by Karendeez_21 on 12/06/2012
FAYETTEVILLE, NORTH CAROLINA -- Please do not go with AT&T. I was advised my first bill would be $86.00 by the customer service representative when I signed up with AT&T.

My first bill was $262.00 and not one person at customer service could tell me why. Now, I cancelled the service with them, my phone was cut off 10/30/2012 and they billed me for November and December. I had 1 line and 450 minutes a month with 3GB data plan paying $120.00 a month if you can get with a different cellphone carrier please do. I DO NOT RECOMMEND AT&T TO ANYONE.

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Posted by madconsumer on 2012-12-06:
i have been with at&t for decades, never any issues with my billing. in the last 4 states i lived in, i used at&t. best service of all!!
Posted by At Your Service on 2012-12-06:
Several things come to mind within your review:

To begin with, I can tell you several people thing they are signing up for a certain usage plan when they agree to $49.99 or $59.99, etc... Unless everything provided for is UNLIMITED, you are only signing up for a plan that will stay within that price PROVIDED YOU STAY WITHIN YOUR USAGE REQUIREMENTS.

The frustration you MAY be incurring is going off with you new smartphone and going into overages. This is extremely costly as you pay a premium after the fact.

Ask for a copy of both your contract and monthly statements. If you're not able to understand the documentation, get help from a family member or friend. Ultimately, it's important you know what you had signed up for and what you are being billed for. My guess would be that you received a promotional discount on a phone when signing the agreement. This is something they will generally charge you for, in the form of early termination fees, by leaving the contract so early.

In all earnest, if what you review in the contract and usage statements clearly show the charges are incurred, DON'T IGNORE THEM. THEY DON'T GO AWAY. Companies are legally allowed to charge late fees and collection charges to such amounts. NO ONE GOES THROUGH LIFE WITHOUT REQUIRING INFORMATION FROM THEIR CREDIT REPORTS and if those reports show a large negative, you're going to have to deal with it.

Credit reports are pulled for a variety of reasons, not the least is to apply for a line of credit. This happens, too, when purchasing a car, home or applying to rent an apartment. In fact, more often than not, your credit report will be pulled when applying for a job. The point is, if the debt is legitimate, you really do want to deal with it now and not down the road as it will generally grow exponentially. I've seen debts under $100 grow to a level as to potentially costing someone their home -- it is that serious.

Get it handled and then let us know the outcome. Thanks for the posting.
Posted by trmn8r on 2012-12-06:
AT&T is right behind Verizon as the second largest wireless provider, with about 106 million customers. While your experience was a bad one, it doesn't seem possible that it is typical.
Posted by ok4now on 2012-12-07:
I'm a former Verizon, AT&T and T-Mobile customer. I played the game and got fed up with the high monthly bills, overages and iron clad contract locking you in.

I'm now with Cricket for $50 bucks a month with unlimited voice, text, internet and NO contract. Yes the reviews are bad and it's not perfect. They throttle you back with heavy internet usage but that's not important to me. I got the HTC Smart Phone and have no complaints with the service. Do the math and the cost savings are huge. If I'm not happy I can walk owing them nothing. Something to consider.
Posted by CrazyRedHead on 2012-12-07:
Your first bill is always the highest.
Posted by omlos on 2013-03-10:
I have just had a similar experience. I asked about my first bill and went through it a couple of times with the sales person. When I got my bill, it was very different with add ons. I addressed this with a few reps, who when I appraised them of this, simply started saying the same sentences over and over. Not conversing, just rehearsing what they have been told to say in certain situations. I have never walked away from a store that I have a contract with, when I have no copy of my agreement. Was told I could look up their contractual agreement online. Am I the only one who sees a con here? The method in use is transparent and I am counting the days until I can change. While problematic, I had been with my previous carrier since the early ninety's. Their service being insufficient in the area I moved to. I have to say, with the previous carrier I had never been subjected to any element of the rudeness I have found with AT and T. I suppose it is to be expected, as surely they are dealing with unhappy customers all day. I feel sorry for them, but to understand is not to condone. Naughty naughty, AT and T. I
Posted by Disgusted on 2013-03-26:
I spend $2400-2600/year with ATT on 4 phones
I spend 45 minutes a month wasting my time going over each and every bill for OVERCHARGES !!! Do NOT go with this company! It is a surprise bill every month. Go prepaid with No contract
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No Longer Any Service
Posted by Customer? on 11/01/2012
MELBOURNE BEACH, FLORIDA -- Zip code - 32951 - used to have great service but a few months ago there stopped being any access for myself and anyone in town. No new blockages, no storm damage, nothing! No answers from AT&T but still have to pay for service we're not getting any longer or pay penalty to get out of contract. How in the world is this fair? AT&T gives no answers or explanation. I feel victimized, robbed and held hostage by AT&T.
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Posted by jc on 2012-11-02:
AT and T may be breaking their TOS if they say they have coverage in your area and do not. Ask to speak to their executive complaint department...if that doesn't work, go to a local news station and ask to have your story aired (get some friends/neighbors experiencing the same thing to go with you). Good luck!
Posted by Adam M on 2012-11-15:
AMEN! Its aweful on all networks. Don't know why, but not a soul can hear you if they call you.
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$ 1200 cell AT&T phone bill
Posted by FLY on 12/28/2007
VIRGINIA -- Beware of AT&T cell phone service, they provide features/ facilties in your cell phone which you are not aware of and you end up paying thousands of dollars of bill. When you sign contract with AT&T, they don't mention that you have international dialing facility in your cell phone and when you end up making international call by misatkes, they charge 100 times more than the regular international call from any other service provider. Their customer service is worthless, they are rude and not ready to listen and help. I cannot believe that AT&T is such a bad company and their motto is to make money from the customers by setting up a decoy, whoever comes into it, they will squeeze the money out of him/her as much as possible. Never ever go for the AT&T cell phone service.
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Posted by Ponie on 2007-12-28:
I've never had any dealings with AT&T cell phone service. However, I find it difficult to believe a person would make 'international call by misatkes,...' Whenever I place a call, I'm aware of which country I'm calling.
Posted by Anonymous on 2007-12-28:
C'mon Ponie, don't you remember that time you called Bangledesh and talked for 3 hours? I had to work 12 weeks of overtime to pay for that. I guess that's why you don't remember it and I do.
Posted by DebtorBasher on 2007-12-28:
LOL Sheriff!
Posted by GothicSmurf on 2007-12-28:
I mistakenly call Australia all the time, just to ask which way their toilets flush.
Posted by Anonymous on 2007-12-28:
I have AT&T. I'm curious how you accidentally make an international call. Anyway I kind of see what you're saying about AT&T. It's very easy to accidentally connect to the internet via their cell phones which cost about a nickel a time for us without the data plan.
Posted by spiderman2 on 2007-12-28:
Having made international calls in the past, I find it hard to believe you can "accidently" make one of those!
Posted by JustLady on 2007-12-28:
Gothic, LMAO! When you call Australia, do you call collect and then leave them on hold for a few hours?
Posted by GothicSmurf on 2007-12-28:
No, I accidentally have them call me back collect and then leave them on hold for hours! It really teaches them a lesson! But for the life of me, I can't figure out why my phone bill is so high!
Posted by Anonymous on 2007-12-28:
It's mostly people with IPhones who are getting the huge bills. The problem is not making international calls but simply keeping the thing on while outside the US, especially Europe. It's constantly connecting with the local networks and the system thinks the phone is in use. The largest bill I've read about so far was around $8,700.
Posted by Anonymous on 2007-12-28:
PssingBy, good info for all of us that were not in the loop on that stuff.
Posted by Anonymous on 2007-12-28:
Passingby - Great comment. I've learned so much from your contributions. Thanks.
Posted by simplyjackie on 2008-01-01:
JayD - why are you onthis site , you do nothing but jump down peoples throats who are looking for advice and help?
Posted by jktshff1 on 2008-01-02:
JayD is here to keep everyone else down to earth and give you something to compare your comments with.
Does a pretty good job!!!
Posted by simplyjackie on 2008-01-02:
yea comments like what are you spacey are very helpful.....
Posted by illegal on 2008-01-25:
wow, how can someone mistakenly make so many international ld calls. don't blame others but yourself for being stupid. lol even spongebob and patrick knows better.
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DesireeFuller really helped us get a GOOD phone & plan
Posted by Williamsa43 on 03/25/2014
We went into the Springfield/Panama City S AT&T branch unsure of what we wanted. Desiree walked us through the phones and plans. we got exactly what we needed and a price we could afford. Thanks for dedicated employees.
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Cell Phone Policies
Posted by Ldolmsted on 01/27/2014
CUSTOMER SERVICE, WASHINGTON -- I purchased two new Cell Phones in October. My wife told me to check mine out to see how it worked before she would even open the package of her new phone. After a few days, I learned to dislike the way the phone reacted to the touch commands, as sometimes it took anywhere from 4 to 8 touches to get it to work. My wife said she would keep her old phone, as she could not use a phone that was as defective as that. The box for her phone has never been opened. I finally decided that it was the "cheap" phone and not me that was the problem, so I called and explained to them what the problem was. I was told that they would not accept any returns, as the return time had expired, even though one of them had never been unwrapped.

I decided maybe I could find another brand, and just toss the one(s) that I had and start over. I was told that I could, if I was willing to pay off the contract to the amount of nearly $400, and then start another 2 year contract! I mentioned the fact that I had been doing business with them for a number of years, and that providing me with a product that you could not even "get a handle on" for a few weeks, and then telling me "too bad", but that's our policy, would cause me to never renew a contract with them, or use their services again when this contract was up. They didn't seem to care.

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AT&T Charges if You Keep Your Number When Changing Vendors
Posted by Pgorra1991 on 10/19/2013
NATIONWIDE -- I switched everything from AT&T because having spent 8 1/2 hours on the phone one day and 8 months trying to straighten out their faulty billing. I moved my cell to Verizon and kept the same number. I was then billed around $100 which I refused to pay, offering to give them back the number.

I am now being haunted almost daily be a collection agency. I was told AT&T is the ONLY cellular company that has this policy.
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Posted by Soaring Consumer on 2013-10-23:
Send a certified letter disputing the debt to the collection agency... they are required to investigate the matter. If they continue calling before the investigation is complete that is a violation of the FDCPA.
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No notice of "additional Administrative Fees"
Posted by Nschween on 05/24/2013
Without notice AT&T has added $0.61 Administrative Fee to each cell phone on my account. It seems like an undercover way to increase the contract rate. Multiply this by the number of AT&T cell phones in the US and this is a big windfall to the company.
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Posted by trmn8r on 2013-05-24:
Customers were given 30 days notice.

Other carriers have these fees too.
Posted by L on 2013-05-24:
The notice was included at the end of your May statement. Granted, it's not much time but it was there.
Posted by bcd on 2013-05-25:
It's a gimmick to rake in another $60 million a month.
Posted by LB Carl on 2013-06-05:
Most cell companies are trying this scam. Anything to make a buck.
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