AT&T Wireless Cell Phones - Page 2

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1.7 out of 5, based on 9 ratings and
39 reviews & complaints.

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Standing behind their products
Posted by on
I'm sharing my story to save prospective buyers of this phone some heartache. I had my last cell phone for about 6 years. It worked fine, but was an older model. The "pay as you go" plan has worked out well for me. I excitedly bought my LG GS390. I used the phone for 2 days, then left it in my purse in a padded front pocket, in my bedroom, while I was gone for a long weekend, to a wedding. When I returned, I checked it for messages, and all I could see was a spider web kind of effect on the screen. I immediately went to AT & T (where I bought the phone) and showed it to them and was told I cracked the screen! The phone was barely 1 week old, and I was gone for 3 1/2 days of that time. I am a 55 yr. old woman and have had cell phones for many years, and never had anything like this happen. In the store, I was told, "You broke it." and told that they could not do a thing for me, but they would sell me another phone! I am convinced that this was a defective phone and the slightest movement or shaking in my purse when I was carrying it, caused the damage to happen. There is no other explanation. While discussing this matter, a sales person went so far as to say "sucks for you!" I would like everyone to beware of this phone, and while this might be an isolated incident, both the manufacturer and the retailer will not back up their product! I bought the phone with a 30 day money back guarantee if I changed my mind, but they said that did not cover this phone. I asked that they fix or replace it and they said "no way". I do not know of any business that can operate like this and I want to warn anyone considering this phone to beware, no one will stand behind the product. A T & T just lost 4 customers in my home, and I will never buy LG again. I hope that my story will help anyone out there researching the phone to think twice in dealing with these 2 companies that refuse to stand behind the quality of their products. There is no excuse for a phone to break in the very first week. Apparently the poor quality, defective phone is now my loss.
     
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Anonymous on 2010-10-14:
That does suck OP! I looked up that phone and noticed that it looks like an iphone - all glass on the front. If you bought it and used it for 2 days then surely you would have noticed if it was damaged when you bought it. That said, you did SOMETHING to break the screen even if you don't recall it. You had your last phone for 6 YEARS so I can only imagine that it was one of those sturdy heavier brick phones. They do not make phones like that anymore. Phones are dainty and pretty and made to last the life of your contract (2 years tops). When you use the glass phones, you should cover them immediately. You did not mention having the phone in any type of case or skin and you most likely bumped your purse against something hard. You also mentioned that it was in the FRONT compartment of your purse instead of the middle so it definitely could have taken a beating. I can only imagine how upset you are - we all hate breaking anything new but I fail to see what AT&T did wrong.
NickL11354 on 2010-10-14:
Yes you have to spend $100 on cases & screen protectors for these phones not to mention that any bump let alone an accidental drop will destroy most of these smartphones.
msnanny on 2010-10-14:
I know it does suck but if you think that any other provider would have replaced it for free you are mistaken.
trmn8r on 2010-10-14:
My guess, based on your description, is that mishandling damaged the phone. Your 6-yr-old phone is probably more resistant to impact and pressure damage. The latest phones and tvs are sexy and thin, but the displays are more susceptible to damage. The manufacturer isn't going to cover damage from abuse. They must have test data to show the displays don't go bad in this manner by themselves.
Ytropious on 2010-10-14:
It's a pressure crack. This is why you need to buy a case if you're going to leave it in your purse where other things can smash it. My phone was in my purse when it got a pressure crack too. Mine wasn't my fault though, I was at a party and some drunk chick sat on my purse. I bought a replacement LCD (15 bucks) and fixed it myself. You could always get it fixed OP. My LG was easy to fix myself but there are places that can fix it for you.
Freddy2Times on 2010-10-14:
I had a very similar issue with a phone screen (totally my fault, dropped the stupid thing trying to get it out of bag)
and AT&T would replace it "for free", but only if I upgraded my contract with them. ($300 odd x 2yrs...free.)
Anyway, I took the phone to Best Buy and they had the same model phone for $100 (pay as you go) and just swapped my sim card into it for free. Much cheaper in the long run, and no changes to service. You might see if that's an option for you, and cheaper than re-buying at AT&T.
blow hard on 2010-10-14:
AT&T is the most awful company to deal with, No one knows what is going on and they don't know how to fix anything. I would never suggest them to anyone. You were luck if you called and got a live person to talk with. This company needs to be investigated.
Ytropious on 2010-10-15:
Um blow, what other cell company would fix a broken phone for free? None. Not unless you buy the insurance for like 5 dollars a month.
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$1,100 for two weeks of AT&T
Posted by on
My wife and I researched phone companies for weeks before deciding to go with AT&T. We went into a local store talked with the salesman and manager extensively about plans and service and if we didn't like the service what our options would be. We were guaranteed on paper to be able to return the phones and service within the first 30 days. That is AT&T's big promo item about their company, 30 day return policy. Well 13 days later numerous dropped calls and no 3G access, we took the phones back. $300 in restocking and return fees at the store later, we were pissed! My wife's phone was impeccable, I still had the protective stickers on my phone and we kept them in cases. But we paid it and left, after the store manager kept repeating "I don't know why the salesman told you that, we've never offered free returns on phones". Since we turned in the phones, AT&T has turned us into collections for over $700 for not returning the phones within the 30 days. We turned them in 13 days later!! I spent an hour and a half on the phone with a really nice representative, he was great and assured me that almost all the charges would be dropped, he was very apologetic, but we still had to pay over $100 for the service for TWO WEEKS. He couldn't believe we were charged for cancelling within the 30 days, he even called the store to verify everything was turned in. He apologized profusely and assured me everything would be taken care of and we wouldn't have to pay more than $65 at the end of the conversation. Approximately 2-3 weeks later we are sitting in COLLECTIONS!!! My wife spent over an hour last night with an AT&T supervisor at their support center who was rude and uncaring. She told my wife basically tough, your in collections pay it. If we wanted to fight it we had to open a new case to do so. She even got on a conference call with the store manager where we had purchased the phones and he confirmed everything we said. He asked the supervisor if he could fax her the receipt from us turning everything in and she said NO! So here we are, my wife has NEVER been in collections EVER! We've already paid over $300 for two weeks of service and AT&T is still screwing us. Thank you AT&T for having the WORST customer service and being the WORST cell phone company.
     
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Alain on 2010-08-04:
Time to speak to a lawyer.
Critical_level2 on 2010-08-04:
I fully agree with Alain. AS long as you have a receipt that indicates the date the phones were returned, a lawyer should make very short work of this and quickly get it all sorted out.
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Less Bars... More Cries
Posted by on
GREATER SPRINGFIELD, MASSACHUSETTS -- I got two AT&T "TILTS" on June 08, everything was fine until July, when I started getting complaints from friends, clients and wife for not returning calls. I realized that the calls never got to me, the messages never got to me either. I started realizing that the same was happening with my outbound calls and messages. I went to the AT&T store and they after showing up three times to complain, they finally changed the sims in my two "Tilts", the problem did not subside, in effect by November 2008 it was much worse.

I called AT&T and was promised that I would receive a call back to fix the problem... six moths later I am still waiting; then I called back, again and again (total more than 16 times) one time I was told that I had never complained about my service, therefore there was no reason to fix it; finally on June 09 I was able to get AT&T to agree to send two replacement phones, after threatening with cancelling right there and then, the phones were sent to try to see if that fixed the problem, but... if my old phones that have been losing calls and messages since July last year (worst since November 2008) had a scratch, I would have to pay AT&T $900 dollars, yes, $450 per phone.

I called the "resolution department" twice, the second time I called, I got MIKE, whom very nicely tells me that he had a solution: I need to spend $598 for two new phones and sign a brand new two year contract!!!!!!

I did not like the idea to be a prisoner of AT&T WIRELESS for two more years and mike said that he would call the very next day to tell me what other options I had; did you guess? yes, I am still waiting, two weeks later.

Since then I had to send the replacement phones back to avoid the $900 charge, you know, as the first resolution specialist I talked to, told me: "The $450 per phone fee is there because of customer's FRAUD"

I called AT&T to drop my tethering ($720 year) drop my 1400 minute plan to the 700 min plan and will file a suit in small claims court.

Do you feel lucky?

     
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MRM on 2009-06-30:
I am feeling your pain as I read this terrible review. This is the same reason why I dislike contract-based phone. Join me and DB in a contract-free, no commitment, prepaid phones! Contracts... who needs them!
Anonymous on 2009-06-30:
OP wasted 6 months waiting for AT&T to call back. I guess that during those months OP continued to pay the monthly bills. Why wait 6 months? I would not have waited more than one day. "I called AT&T to drop my tethering ($720 year)..." Huh?
Anonymous on 2009-06-30:
MRM, count me in on that. I've been using prepaid for years.
DebtorBasher on 2009-06-30:
I second that MR. Mike and MissMarple!
madconsumer on 2009-06-30:
what is an AT&T "TILTS"??
goduke on 2009-06-30:
MC..it's a type of phone.
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AT&T Is A Joke!!!
Posted by on
I've been dealing with AT&T for almost 2 years & if there is one thing I am sure of it's that everyone who works for AT&T are idiots! I received my bill last month with an extra $560.17 added to it!

Here's the breakdown on the charges...

1-Nokia 6085-$60.17
2-Blackjack 2-$250.00
3-Moto q9h-$250.00

The Nokia I returned to them in January of 2008. I was told they received the phone & last month almost a year & a half after I returned it they are now charging me for the phone. How can they do this? Not one time did anyone tell me that the phone was not received. instead they said it was in fact received & that I wasn't going to be charged.

The blackjack 2, I mailed them the phone overnight express in June of last year. I got the proof from the post office of the name of the person who signed for it along with the address, date & time that AT&T's warranty got the phone but they insisted they didn't have it. for a month & a half of fighting with them for hours at a time they finally admitted to having the phone! now a year later they are charging me the $250 saying they never received it. Now again, within this year period they didn't say 1 time anything about this phone!

The Moto Q, I never even received this phone! I didn't even ask for it! warranty sent the phone to Florence Alabama in October of last year when I was living in California! They again never said anything to me about this phone that was activated under my number but not my SIM card.

So NO ONE says anything to me about these phones & then one day last month they show up on my bill but yet no one can explain to me why it is that they waited so long before even saying anything to me.

An ex girlfriend of mine even went into a store with her boyfriend & got 2 phones on my contract. They weren't asked for ANY form of I. D. and were able to walk out of the store with 2 new smartphones!!!!

Threw out all these problems I have fought for hours with C. S., given the run around, had been made promises to in regards to receiving phone calls from managers (which were never fulfilled) & had my phone bill messed with every month!!!!

This phone company is a joke & I suggest that if you want a phone company that uses SIM cards to go to T-Mobile. AT&T will only give you 2 years worth of stress & headache!!!!!!! STAY AWAY!!!!
     
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Anonymous on 2009-06-08:
IHATEAT&T, once you fall into the CSR pit of no return at AT&T you almost can't get out. When we were with AT&T I went to the local business office to take care of a problem because the phone CSR's (if you could even get to one) had no clue what they were doing. It was like rolling dice every time you called, no two of them ever had the same answer for anything.

Best of luck to you!
MRM on 2009-06-08:
Thank god for prepaid phones. DB agrees!
madconsumer on 2009-06-08:
I have always had great times with AT&T Wireless. customer service has been real good.
BokiBean on 2009-06-08:
Amen, super.

When we had BellSouth, everything was hunky dory, but as soon as AT&T took it over, it became like the giant stupid monster that gobbles everything in its path. I can't stand them either.
IHATEAT&T on 2009-06-09:
I have been on the phone all day with these people & it does seem odd that everyone has a different story. I can't wrap my brain around the idea of how it is that if everyone works for the same company why can't they all see the same issues at hand. After speaking with warranty, they told me that there are no charges on my bill from them but yet they could not explain how it is that my bill is over $900. I never in my have experienced such poor C.S. I've had Verizon with no problems, US cellular with only minor issues but all was fixed. Somehow though out of all the companies I have ever delt AT&T is the one I can do without!
Anonymous on 2009-06-18:
Boki, I second that. Bellsouth was wonderful. Then AT&T stuck their finger in the pie and Fed it up.
BokiBean on 2009-06-18:
They've lost a lot of business around here. And they deserved to lose it, too.
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22 Year Customer Gets The Shaft
Posted by on
WALKER, LOUISIANA -- I started using Bell South Mobility (an AT&T Company) over 22 years ago, when Brick Phones and Bag Phones were the New Technology. I always paid my bill on time and for the most part, had decent service, until, the big AT&T switch and takeover of all of the smaller companies, including Cingular, took place. Then AT&T sought to "improve" the service by replacing the system with the new system (3G digital, I believe). I live in a rural area, and had dropped all of our land line phones, and my wife and I used only cell phones for about a year. When they switched this system, we lost ALL signal. We actually would have to leave the house and walk about 100 yards away to even get the faintest signal. Being that I travel a lot, I could not leave my wife with no phone or way to reach me, or use her phone in an emergency.

I contact AT&T's so called "Customer Support" and was told they would investigate and contact me. They did call me 3 days later, and basically said that they could not help, because the tower in my area was working at maximum, but the signal did not penetrate trees, buildings, etc, as well as the old system. I said I was going to have to go with another service, and was told they didn't blame me for leaving, as they had changed the service and dropped the ball, not me.

When I talked to the representative to cancel my service, I was told that I would have to pay $300 per phone because I still had 4 months on my 2 year contract. In addition, I had my daughters and my Moms phone on my account, and they lost signal also. I argued that they (AT&T)had changed their service and left me with no signal and gave them a service claim number from the initial complaint, and that I had been a loyal customer for over 22 years. I asked to speak to the supervisor and got the same type of response. I was also informed that being a long term customer didn't matter, but right now is what matters, and I would have to pay a penalty. They further told me, they could drop all of the service in the area leaving me with no service at all, and I would still have to honor the contract, and that's just the way it is. Well so much for long term loyalty and "Customer Service". I had to pay the termination fees, but switched to Alltel, and have been totally satisfied for over a year now.

AT&T couldn't care less about you being a loyal customer, nor do they care about the hardship that they put you through when THEY make bad decisions that effect your service. I will NEVER use another AT&T Product or service again. That's just how badly and rudely they treated me as a good customer.
     
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Anonymous on 2009-03-09:
All cell-phone companies are non-responsive. Why? Because a new customer is coming in their door every few minutes, angry at their LAST wireless provider. It's a merry-go-round. The 'right' thing to do for you would be to allow you to cancel the service without penalty. But, NONE of the wireless carriers are likely to do the 'right' thing...their too busy attracting new customers that they last carrier pi$$ed off.
Anonymous on 2009-03-09:
rightwingnutjob...love that NIC!!
Anonymous on 2009-03-09:
When AT&T was still Cingular I had a bad experience. Maybe it was persistence on my part but every single call I made to Cingular/AT&T was documented on my end with names, ID numbers (if available), the time of the calls and the circumstances regarding the call. In the end because of this I was let out of my contract with Cingular/AT&T with no early termination fee because their reps did not document the calls as well as I did, or did not document the calls at all. They could not account for me knowing all of the employee information of the reps I spoke to, even though their documentation of my calls to them were incomplete they knew I made the calls because I had the info. Faced with this and a threat of a call the the CPUC and the FCC, they waived the fee. If you have not already paid the fee, keep fighting it.
goduke on 2009-03-09:
When I moved states due to a job relocation, AT&T told me they had to close the account in one market, open an account in the new market, and then try to recreate the important things in the account (like the contract date). Needless to say, they completely jacked it up. After a year of trying to work it out with them, I needed to add a line, and I figured if I was going to have to get a 2 year contract for the new line, I might as well get myself a nifty new phone as well. Found out that even though I was not under contract, I was not eligible for a new phone for another 9 months. Seemed a bit odd, so I questioned it. It seemed that the mess-up in the account transfer caused it ("that sometimes happens"), and that "there's nothing we can due to fix it." I made it clear I was not under contract and would be walking away and the AT&T folks simply said OK. So I ported the numbers to another carrier. Oh. I had been an AT&T customer for 10 years. Doc is right -- they just don't care if you leave.
LMyer on 2009-06-12:
That's funny! Alltell bought a small cell phone company I had a contract with and then dropped service in my area in 2002 - still made me fulfill my contract. Then we got Verizon - had them for 4 years with no problems, or being late with payments - switched to ATT and /Verizon screwed us for 1 month service (even though a supervisor told us we would be receiving a refund from them). They are all a-h***s!!
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AT&T Wireless fraudulent billing practices
Posted by on
AT&T Wireless is an evil, evil company.

I called them on 11/29/03 to lower my plan from 1500 minutes to just 45 minutes for my *upcoming* billing cycle (starting in 12/5/03) since I had planned on stopped using my AT&T Wireless phone at the end of November and wanted to move to the lowest plan they had available (I didn't terminate since I wanted to avoid an early termination charge).

I got a call on 12/10/03 from them saying that I had an outstanding balance for November of $1469!! What they had done was to apply my change to a lower minutes plan RETROACTIVELY for the month of November. Needless to say, my 1200+ minutes of usage during that month which would have been all covered under my old one-rate plan added up quickly at $0.40 per minute + long distance.

When I called them to ask them to adjust my bill, they flat out refused (after keeping me on hold forever in the process) stating that there was a note along with my 11/29/03 call that I had agreed to retroactive application of my change in plans, which I had of course never done. Yeah right, I agreed to an adjustment that I knew would cause my 1200+ minutes for that month to be billed at $0.40 per minute + long distance vs. for a flat fee of $99.99.

When I pleaded with them to let common sense prevail and that the note in my record was clearly entered in error by the previous representative (who also false told me that there were no fees charged by AT&T for porting a number away from them), they refused to listen and the supervisor even refused to talk to me (about a $1400+ dispute, no less!) saying that she was too busy. Wow.

I have filed a complaint with the FCC and plan on doing the same with the CA State Attorney General's office and any other governmental body that I can appeal to. If these actions have no result, I definitely plan on suing AT&T.

These guys are just pure evil. There's no two ways about it. Be very aware of whatever their customer support representatives tell you.
     
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Anonymous on 2003-12-21:
However tragic your complaint sounds, I have worked for this company for many years while going to college, and many people just do not listen to what is being told to them. Subsequently they are in a hurry or are tired of dealing with issues and give us "uhuh's" after we explain this "evil backdating" policy to the customers. I do not necessarilly agree with all the policies of att, but out of the 5 years I have worked there, I would say about 75% of the bills that were high due to "evil backdating" really is the customers fault for not listening, or not taking the time to ask and clarify what they have just been told. My piece of advise is to question everything, and double-triple ask and repeat what you think you have just been explained and/or just agreed to by ANY company you are dealing with. Att's policy for backdating isn't to rip people off, but to save them from the TRUE evils of prorated bills with prorated minutes. Think about that for a moment, and you might understand why we backdate, not prorate!
Anonymous on 2003-12-21:
Att does not charge to port the #!!!! I don't know where you got that. However, if you have not fulfilled your service agreement with them and decide to port your #, then you are not fulfilling the agreed upon time and the early termination fee would apply obviously.
Anonymous on 2004-01-06:
I can tell you I just went round and round with there billing and they in my opinion are crooks. I canceled my service and was billed for the entire month yet they disconnected my service the next day. This is after 3 calls to the customer service and them not being able to fix my service problem. I was not allowed to speak with a supervisor and was told I was paying for the service I never received like it or not. Their customer service stinks and who ever is training their employees has no concept of customer service. This is one company to steer clear of unless you want to be screwed.
julie3169 on 2004-02-08:
ATT are liars! I called them in August 03 to ask if Deer Isle Maine was included in my calling plan and was told that it was included. When I returned from my trip I found that they had billed over $500 for ROAMING charges. Unfortunately I had arranged for my bills to be paid by Diners Club credit card because I didn't want to be late with my payments!!Diners paid ATT because they said it was their policy to pay bills if the charges were for calls that were made, not apparently being able to understand that they were only made because ATT had given me false information. Has anyone else had the same problem with lies about home calling areas?
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StarStarStarStarStar
DesireeFuller really helped us get a GOOD phone & plan
Posted by on
Rating: 5/51
SPRINGFIELD, FLORIDA -- We went into the Springfield/Panama City S AT&T branch unsure of what we wanted. Desiree walked us through the phones and plans. we got exactly what we needed and a price we could afford. Thanks for dedicated employees.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
AT&T Charges if You Keep Your Number When Changing Vendors
Posted by on
Rating: 1/51
NATIONWIDE -- I switched everything from AT&T because having spent 8 1/2 hours on the phone one day and 8 months trying to straighten out their faulty billing. I moved my cell to Verizon and kept the same number. I was then billed around $100 which I refused to pay, offering to give them back the number.

I am now being haunted almost daily be a collection agency. I was told AT&T is the ONLY cellular company that has this policy.
     
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Soaring Consumer on 2013-10-23:
Send a certified letter disputing the debt to the collection agency... they are required to investigate the matter. If they continue calling before the investigation is complete that is a violation of the FDCPA.
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StarStarStarEmpty StarEmpty Star
No notice of "additional Administrative Fees"
Posted by on
Rating: 3/51
SANTA ROSA, CALIFORNIA -- Without notice AT&T has added $0.61 Administrative Fee to each cell phone on my account. It seems like an undercover way to increase the contract rate. Multiply this by the number of AT&T cell phones in the US and this is a big windfall to the company.
     
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trmn8r on 2013-05-24:
Customers were given 30 days notice.

Other carriers have these fees too.
L on 2013-05-24:
The notice was included at the end of your May statement. Granted, it's not much time but it was there.
bcd on 2013-05-25:
It's a gimmick to rake in another $60 million a month.
LB Carl on 2013-06-05:
Most cell companies are trying this scam. Anything to make a buck.
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Don't stick to their contracts or give timely responses
Posted by on
They are so big don't take care of little things and cancelled my contract then got turned over to collection even though have it in writing it could be cancelled anytime and paid regular bill up to date.
     
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Alain on 2011-03-20:
What was the final bill from A.T.&T.? Did it have a cancellation fee on it or was some of it from usage? What was the time period from receiving the final bill and you being put into collections? Need some additional information here.
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