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AT&T Wireless iPhones

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13 Reviews & Complaints

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AT&T Doesn't Care
Posted by Momma.jochem on 05/24/2013
EVANSVILLE, INDIANA -- When we first signed up with AT&T we had 5 iPhones on our family plan. We were given a specific price and we asked several times if that were correct so we could all know what we would pay. When we had signed the contract they changed it and said it was gonna be $120 more every month than what they had just told us. Too late. Already signed up.

On to month 2. We get the bill and they have charged us for game loft, which we never signed up for. We took the bill in and they said they would take it off of the 2 phones they said it was on. They didn't. 9 months later they are still charging us $35 extra every month for an app we have never received. It's not on our phones. We've looked. Then I started having trouble getting my phone to cooperate. Texts weren't received, calls were dropped. The phone was shut off in middle of conversations with my 4 yr old daughters specialist from Riley. And those guys are hard to get ahold of.

I asked the customer service people to help keep my phone from randomly hanging up on important people and they said I had to have a laptop and be connected to WiFi. Sorry but I don't have a laptop, I said. They said then we can't help you.

Then I had to drive 3 hrs to Indy to an appointment at Riley. While I'm downtown trying to get through traffic with my sick daughter, my phone starts acting up again. I'm using GPS to try to get where I'm going and it just quits on I-70. Not a good time to not know where to go. All the while my friend is trying to call and text and find out where I am so she can help and can't get through. Trust me, they can't blame it on bad reception when your in downtown Indy in the IU med center!

I called AT&T again and they said I could reset my phone without a laptop I would just lose everything on my phone. So I did it, but it hasn't helped. I guess now I'm gonna have to pay the $300 to leave AT&T cause their service is inferior and they aren't willing to help. We have yet to see a bill less than a hundred dollars more than what we were told it would be after the $120 more. They say it's third party subscriptions we aren't signing up for. They just put it on the bill. I'm so done with AT&T.
     
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AT&T Lied About the Insurance on My Phone
Posted by The6mcelwains on 10/30/2013
COLUMBUS, OHIO -- Totally lied to. Tom talked me into the insurance....I quote: "You pay $9.99 a month. If ANYTHING happens, bring it in, we replace it no questions asked". Not true. Dropped it and cracked the screen. The "After The Sale" Tom said: "Oh, that is a third party claim and there is a $199 deductible" (I paid $199 for the phone).

Turns out the third party is "Asurion". OMG, I had to make a claim online, go through a verbal inquisition on the phone, print a 5 page email, fill out a claim, copy the receipt from when I bought it, copy my driver's license, then scan it all to Asurion who then sent me the wrong color phone ("we can't guarantee you get the same color phone that you insured").

What a disaster.
     
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Unlocking An Old iPhone
Posted by Dutch1190 on 08/12/2013
TENNESSEE -- I have been a valued customer, According to AT&T, for a decade, actually longer, don't know how they keep track of records. I asked for an unlock of an older device, no longer in use by me!! Weil, they are keeping it locked cause it's not not financially beneficial to AT&T. They refuse to waive the 2 months that it will take to to get the device unlocked. I am still under contract. Eligible for an upgrade, (because it's beneficial to AT&T ).

So much for being a valued customer in good standing. Makes you want to switch service providers!!
     
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Posted by saj80 on 2013-08-12:
I don't know of any major carrier that will unlock one of "their" phones, especially when your contract is still in effect.
Posted by cmthru on 2013-08-12:
Read this from AT and T and see if you qualify:

https://www.att.com/deviceunlock/client/en_US/
Posted by Joey on 2013-12-14:
What part of being in a contract don't you understand?
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Really poor 3G and 4G wireless service
Posted by Cincyphone35guy on 10/05/2012
CINCINNATI, OHIO -- In Cincinnati, Ohio AT&T's network-3G and 4G is terrible! There are so many problems and the network is very unreliable. The phone has a hard time connecting to the internet and when it does, it's not fast at all. Calls are never clear and there is always some kind of interference or noise in the line. The voice sounds garbled a lot as well. A lot of times, text and picture messages won't come through and my phone won't ring when people call. People who have Verizon in Cincinnati are a lot happier and don't have the problems like AT&T.
     
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Unfair Termination Fee
Posted by Maphusio on 06/14/2012
TACOMA, WA, WASHINGTON -- On May 1st I called to port out my wifes phone over to Sprint due to AT&T's horrendous data plan. While on speaker phone my wife, Sprint store representative and I listened to the AT&T representative ask why I needed the account number. I explained that we were porting out, all was fine, he gave me the account # and said we were not in contract.

One month later my wife receives a bill for 140 dollars for cancelling the contract early... I spoke to two AT&T reps both told me that while they believed me, they couldn't fathom how their representative would not have told us there was a termination fee.

The following week at the advice of concerned friends, I called AT&T and asked for a manager. Again my wife and I were told (in quite a stern way) that despite what their representative told us we were still in a 2 year contract that was not up for another 4 months when we ported out and that they could do nothing for us.

We feel that we signed on for a 1yr contract but unfortunately didn't keep that paperwork and the bills don't mention the contract.

We feel so ripped off. AT&T is the last company we will use for anything in the future.
     
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Posted by danie1442 on 2012-06-15:
Definitely a lesson on keeping all of your paperwork. My rule is to keep contracts for at least a year after they expire and for some things five. However, I'm not an At&T fan to begin with. Therefore, the staff not communicating to you that you were still under contract is another reason for me to never do business with them.
Posted by Francis on 2013-07-11:
I had my service with Cingular, and never had a problem. When Cingular merged with AT and T I started having problems with my bills. While they did honor my "gran fathered in" 1000 anytime minutes at $39.99, my usual bill of $60-$70/month strangely gravitated to $95-$110/month without me changing my phone habits. I started receiving txt messages adverts from unknowns that wasn't the case before, which cost me. At times there were mistakes on the bill, all costing me extras. The last bill I had with AT and T I chronograph my abroad calls and found a great inconsistency with what was on the bill. When confronted, AT and T told me that is due to the way they calculated the minute portions of the call. Well, I ended up not paying the last $300 bill, $180 of which was partly an illegitimate "termination fee" (I had no contract), and a plethora of txt messages received from unknowns (and my number had been the same for 5 years before that...so it wasn't someone else number before, and I wasn't therefore receiving messages destined to them). I now have my service with a new company, the connection is not as perfect everywhere I go, but I pay a fixed $50 for all I can talk, and unlimited 4g internet data
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Why so many network problems?
Posted by Cincyphone35guy on 09/02/2011
In the last couple of weeks, AT&T's 3G wireless service has gone from bad to worse in the Cincinnati, Ohio area. Is anybody else having problems here? There are many parts of the city where I'm experiencing a higher volume of dropped calls, calls that won't connect, network busy messages, and connection error messages. Also, when someone sends me a text or voice message, it will sometimes take several hours to receive, if I receive it at all. The zip code where these problems are happening is 45232, just off I-75. If I do get lucky enough to connect a call, there is always a crackling or interference sound on the line too. I'm not an expert, but it sounds to me like there are tower overload issues going on causing call quality issues. Their network is very unreliable.
     
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Posted by Anonymous on 2011-09-02:
Fret not my friend, for we too are experiencing the EXACT same issues here in New Mexico.
Posted by iyiyi on 2011-10-22:
Central Florida too!
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Big AT&T Biz Blues - iPhone Wireless Service
Posted by Sherryit on 12/22/2010
DALLAS, TEXAS -- I wish there were "answers" to the issue of impersonalized "big biz" customer service.
See the issue:

* iPhone perpetually dropped calls in my area (Dallas, TX)
* Complaint was lodged with Apple about the proprietary service plan with AT&T. I was told changes were coming ~ but down the line... (That's true... but it was too little too late for me.)
(AT&T also had been notified of issues... And MANY friends reported the same problems...)
* My iPhone bill was $105.00 per month.
(This was for 900 minutes, 1500 texts, and unlimited data. Unlimited data is no longer offered.)
* Converting to T-Mobile (I pay $79.99 for 1500 minutes, unlimited text and data)
(So ~ superior service option for less monthly cash...)
** I held onto my IPhone for a while to ensure the "dropped call" thing improved.
(I've not dropped a single call with my T-Mobile My Touch.)
When I called to cancel my iPhone service with AT&T ~ they didn't ask me when I'd like to cancel the service ~ they told me it would cancel on Jan. 18th.
I thought about that further and called back to see if I could make a more immediate choice to which they said "yes". (But I had to ask.)
I told them how 'bout today? They immediately cut off the service and ended the call on my iPhone. (...with no follow up from their side...)

Why do they call it "customer care"? They asked me if I had lodged complaints. I told them I had with AT&T and Apple. I feel like the complaints fall on "deaf ears". (I've had several conversations with AT&T about my DSL as well ~ even though they go on advertising that it's "blazing fast"...
NOT mine!)

ANYway ~
T-Mobile is still a pretty big company too.
So far - I'm MORE satisfied with the service and the value of that service.

I would really appreciate a return to TRUE CUSTOMER CARE and a "listening ear" from company owners and leaders... I'm really disillusioned right now!!!
     
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Posted by momsey on 2010-12-22:
Unlimited data is still available to those who had it previously. It is true that it's not available any longer to new users.
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AT&T and iPhone Tethering Rates
Posted by Maxwell19 on 06/22/2010
A picture of me.
A picture of me.
I have been a customer of AT&T for a little while now. And have had my iPhone for the same. One of the reasons I got the iPhone 3GS was because 3GS users where promised tethering a long time ago. We have waited for one update after the next. For AT&T to get their towers ready and ETC.... Now that tethering is available. They are telling me I have to Change my Data Plan. I go WAY over 2 gigs each month and I don't find it fair that in order for me to get tethering, when I have had my contract with AT&T. Before it was ready but was promised to us. I have to change my bill and usage because they are money hungry. This is going to make my bill sky rocket with the extra ten bucks I have to pay every time I go over my two gigs. I can't believe its not available for those who can't upgrade their contracts. why should I have to anyway? I want the unlimited data rates and the tethering. Is it to much to ask I mean we all were promised the two together a few months ago anyway. Is this some how a breach of contract with Apple? Is this a breach of contract with me and my plan? I am so sick of this.
     
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Posted by Hugh_Jorgen on 2010-06-22:
Well, as I recall, AT&T never officially promised tethering, just indicated it was something they were hoping to add in the future. And they never promised it would come without extra fees.

That being said, you can tether with your iPhone right now - I have been doing it for over a year. It's not approved or sanctioned by AT&T, but it has helped me out in a pinch several times. Just Google it.
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New Data Plans for iPhone -- Horrible Move for Customers
Posted by TexasPatriot on 06/04/2010
AT&T's recent abolition of unlimited data plans mark a sad day for the iPhone world. Grandfathering existing customers, hah. What good is a kick butt smartphone if you can't use it? I use 3 times more data each month that AT&T allots under the new plans, which means I can't use the phone in the way that was advertised when it was put out. I stream about 2 hours of satellite radio per day over 3G in my indoor office, and that accounts for 90% of my use. My company does not allow personal streaming as a corporate governance matter. It's why I got the iPhone in the first place.

I see this as rationing by AT&T -- and using me to replace lost revenue from their voice business.

I would be happy to go to another carrier on the day my contract is up.

As far as the iPad goes, that's even more insidious. Steve Jobs himself stood up on stage and touted the ability to turn on and off the existing 3G plan as needed. So I now will be unable to turn off the 3G plan if I have no traveling, or I'll have to re-sign under the "new" data limited plan. I paid an extra $130 for the privilege of having 3G and the ability do as Steve suggested. Now AT&T is taking that way -- after the return windows for the iPad.

Shame on you AT&T.

     
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Posted by NanS123 on 2010-06-05:
I'm curious, do they throttle you back after a certain amount of useage, or do they start charging you? I'm assuming this is for the new I-Phone that was just released?
Posted by Ytropious on 2010-06-05:
You DO know this is only for new customers right? Last I heard people already with the plan can keep it.
Posted by Anonymous on 2010-06-05:
If your a existing customers you can keep your unlimited plan its only for new customers. They warn you before your data is about to run out then they charge you for extra data.
Posted by Studio_guy on 2011-04-27:
I have battle with At&t over their Internet plan for months. It is true that existing customers are able to keep their unlimited Internet, but if you change your plan you lose it! I wanted to upgrade to the IPhone 4 and add tethering. The only way I can do this is to change my Internet plan from unlimited. I am really disappointed in AT&T right now.
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Belt clip damages iPhone
Posted by JTSpohn on 04/06/2010
MIDDLETOWN -- Don't get me wrong, I love my iPhone, I'm just not happy how AT&T handled things. They sold me the belt clip holder that's designed to protect my phone, but instead, is slowly destroying it. Since these two products are from different companies( both sold by AT&T )I must now pay 200.00 to AT&T to replace my iPhone! Ouch!! My iPhone isn't even a year old yet!!! Apple is looking into the matter, but my hopes are not high, even though they are a great company. AT&T should not have sold me that belt clip not made by apple. As much as I payed for my phone, I expected all Apple parts! Let the buyer beware, always ask if all parts are Apple or better yet, just buy your apple products from the Apple Store. I just hope this hasn't happened to anyone else!
     
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Posted by warddw1526 on 2010-04-07:
How is the belt clip damaging the phone? Was it faulty and the phone fell out? Is it scratching the screen?
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