AT&T Wireless iPhones - Page 2

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Belt clip damages iPhone
Posted by on
MIDDLETOWN -- Don't get me wrong, I love my iPhone, I'm just not happy how AT&T handled things. They sold me the belt clip holder that's designed to protect my phone, but instead, is slowly destroying it. Since these two products are from different companies( both sold by AT&T )I must now pay 200.00 to AT&T to replace my iPhone! Ouch!! My iPhone isn't even a year old yet!!! Apple is looking into the matter, but my hopes are not high, even though they are a great company. AT&T should not have sold me that belt clip not made by apple. As much as I paid for my phone, I expected all Apple parts! Let the buyer beware, always ask if all parts are Apple or better yet, just buy your apple products from the Apple Store. I just hope this hasn't happened to anyone else!
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warddw1526 on 04/07/2010:
How is the belt clip damaging the phone? Was it faulty and the phone fell out? Is it scratching the screen?
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Poor service, poor customer relations, AT&T just doesn't get it
Posted by on
I have 5 3G iPhones in a family plan. This is a minimum $360/mo financial commitment. You'd think for that kind of money you'd get good phone service and excellent customer service. Think again. In any area where AT&T is not the primary provider, cell service is intermittent at best. Two identical iPhones side by side can show vastly different signal strength. Calls either don't go through or are dropped within seconds. Messages fail to appear for hours. After many hours on the phone to them, I've determined that their technical support is worthless. They don't even acknowledge a problem, let alone know how to fix it.

Better yet, provision of poor service is not an acceptable excuse to relieve you of your sign up contract obligations. If you want to switch to a service that works, prepare to pay a huge early termination fee or pay for duplicate service with another company.

Apple chose the wrong cell partner. It's a sad thing, but AT&T is ruining the iPhone experience for this particular user and his family. If I could do it over, I'd choose another smart phone and a different cell company. Unless you live in a major metro area, run, don't walk, to any provider but AT&T.
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Anonymous on 11/21/2008:
A few of my friends jumped on the AT&T bandwagon when the iPhones first became available. Not all but most of them are sorry they did (I know I am sorry they switched!). When I am on a call with them the call usually drops at least once. When I talk to someone who is on a landline or on the Verizon network the call usually does not drop.

Verizon is by no means perfect but in my opinion the call quality is generally a lot better and the customer service runs circles around AT&T.
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AT&T iPhone 3G
Posted by on
PEYTON, COLORADO -- I arrived back from Iraq on June 20, 2008. I hinted to my wife that I wanted an Apple iPhone. As a gift for returning home and my birthday she went to the AT&T store and decided to get me a $200 gift certificate towards the phone because it was not released yet. Needless to say they charged her card $200 X 2 = $400. She went back to the store and informed them about it and they told her there was nothing they could do (manager). She would have to take that up with her bank. Today the iPhone was released and I could not stand in line and wait for it because we both currently serve and cannot get the time off to do it.

So, we decided to go after work and purchase one with the $200 gift certificate only to be told we cannot use the gift certificate towards the iPhone but we could only use it to purchase an item from the store. I said fine could I just get the money back from the gift card she purchased? I was told no. So here I am with $200 which has yet to be sent back to her credit card, a $200 gift certificate I cannot use towards my welcome home/birthday gift, and no phone. My wife leaves in three weeks for two months.

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bigboxworker on 07/11/2008:
Please don't pull out the "taking care of our troops card". It is totally irrelevant. AT&T was wrong to double charge you for the gift cards. However they have every right to refuse the gift card towards the purchase of the iPhone 3G, they did this for the original iPhone as well. Gift card sales at almost every retailer are final.
DebtorBasher on 07/11/2008:
First...thank you for your service to our Country!
I don't know of anyplace that will take a return on a gift card, those are pretty much final sales...even phone cards are not returnable. I always thought gift cards could be used towards anything the store sells, but if Bigbox said they did the same for the original iPhone, then I guess they don't. As for the double charge, be sure to keep your receipt and dispute it with the credit card company.
tnchuck100 on 07/12/2008:
GIFT CARDS: A retail company's gambling mechanism. They bet you won't be aware of all the restrictions and fees associated with it. Not to mention a percentage that will just be forgotten.
Anonymous on 07/12/2008:
GIFT CARDS are a cash cow for anyone selling them. There is a term called breakage that sellers of gift cards never want the consumer to hear. The term means unused gift card monies will get taken back by the company in time. Either through card experation (not legal in California) or by service fee's that eat away at the cards balance.

Breakage is pretty much free found money for retailers.

Breakage (accounting):

Breakage is a term used in accounting to indicate gift cards that have been sold but never redeemed. Revenue from breakage is almost entirely profit, since companies need not provide any goods or services for unredeemed gift cards.

US States have varying regulations about the accounting practices of unused gift cards. Some states consider unredeemed gift cards to be abandoned property, and as such lay claim to the value of unredeemed cards. Retailers oppose such laws, because a retailer may actually lose money on the gift card because it has to cover the expense of issuing and accounting for the card, but turns the value of the card over to the state.

Some retailers have also imposed conditions on gift cards, such as expiration dates or monthly service fees that periodically reduce the value of the gift card. However, some states, such as California, Connecticut, and Massachusetts, have deemed such regulations illegal.

Some companies have been criticized for using estimated breakage to improve their revenue numbers.
chris513 on 07/12/2008:
Man, your wife is a lot nicer than my ex wife...when I got back from Iraq, all she did was make me mow the lawn and pay the phone bill
Lamala on 07/22/2008:
I am in the same boat as you. I have 2 $100 gift cards and was told I could not use them on delivery on fullfillment orders. I can only use a credit card. I am very close to filling a complaint to the BBB and writing a very nasty letter. I feel like the misrepresented my boyfriend who bought the cards. He specifically asked if it would be an issue to use the gift cards and they told him no.
And here I am, having a major problem. Now I'm being told I have to wait until the phones are in stock, and lord knows when that will be!


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