MIDDLETOWN -- Don't get me wrong, I love my iPhone. I'm just not happy how AT&T handled things. They sold me the belt clip holder that's designed to protect my phone, but instead, is slowly destroying it. Since these two products are from different companies (both sold by AT&T) I must now pay 200.00 to AT&T to replace my iPhone! Ouch!! My iPhone isn't even a year old yet!!! Apple is looking into the matter, but my hopes are not high, even though they are a great company. AT&T should not have sold me that belt clip not made by apple. As much as I paid for my phone, I expected all Apple parts! Let the buyer beware. Always ask if all parts are Apple or better yet, just buy your apple products from the Apple Store. I just hope this hasn't happened to anyone else!
I have 5 3G iPhones in a family plan. This is a minimum $360/mo financial commitment. You'd think for that kind of money you'd get good phone service and excellent customer service. Think again. In any area where AT&T is not the primary provider, cell service is intermittent at best. Two identical iPhones side by side can show vastly different signal strength. Calls either don't go through or are dropped within seconds. Messages fail to appear for hours. After many hours on the phone to them, I've determined that their technical support is worthless. They don't even acknowledge a problem, let alone know how to fix it.
Better yet, provision of poor service is not an acceptable excuse to relieve you of your sign up contract obligations. If you want to switch to a service that works, prepare to pay a huge early termination fee or pay for duplicate service with another company. Apple chose the wrong cell partner. It's a sad thing, but AT&T is ruining the iPhone experience for this particular user and his family. If I could do it over, I'd choose another smart phone and a different cell company. Unless you live in a major metro area, run, don't walk, to any provider but AT&T.
PEYTON, COLORADO -- I arrived back from Iraq on June 20, 2008. I hinted to my wife that I wanted an Apple iPhone. As a gift for returning home and my birthday she went to the AT&T store and decided to get me a $200 gift certificate towards the phone because it was not released yet. Needless to say they charged her card $200 X 2 = $400. She went back to the store and informed them about it and they told her there was nothing they could do (manager). She would have to take that up with her bank. Today the iPhone was released and I could not stand in line and wait for it because we both currently serve and cannot get the time off to do it.
So, we decided to go after work and purchase one with the $200 gift certificate only to be told we cannot use the gift certificate towards the iPhone but we could only use it to purchase an item from the store. I said fine could I just get the money back from the gift card she purchased? I was told no. So here I am with $200 which has yet to be sent back to her credit card, a $200 gift certificate I cannot use towards my welcome home/birthday gift, and no phone. My wife leaves in three weeks for two months. THANKS FOR TAKING CARE OF THE TROOPS.