AT&T Wireless Mobile Service - Page 2

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No Service Yet Charged
Posted by on
CORNELIUS, NORTH CAROLINA -- AT & T recently kept billing me for wireless computer service where I was getting no signal or service??!! I went to the store in Cornelius AT&T store that is and explained my plight which was greeted with the comment - "early termination fee" and laughter from the back of the store.

Basically I was paying $70 a month for something that wasn't giving me service.

I did try to get a wireless service from multiple locations but no luck.

After paying my early termination fee and getting some "chuckles and shrugs" from some pretty low level employees I decided not to buy an iPhone which I really wanted and went home and promptly cancelled my AT&T small business account for my home office.

Next up? The TV will get cancelled. Touche.....
     
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Anonymous on 03/15/2008:
Surprised they didn't swap out the wireless card because it sounds like your card was bad.
CrazyRedHead on 03/19/2008:
You were receiving service, it sounds like your card was bad. You should have checked into doing a replacement for it. AT*T is a service provider and they were providing service. They really have nothing to do with the cards/phones after the initial 30/14 days. They only sell these things as a courtesy to the customers and the manufacture.
ashes2ashes on 07/29/2008:
I have the same problem. I have been "troubleshooting" the problem with AT&T "service techs" and getting no where. I would like to file a warranty claim on the device, but they won't let me do so until I have exhausted all of the troubleshooting...8 weeks and counting.
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Great Customer Service
Posted by on
I recently purchased an iPhone for my son who is in college. About a month ago he went on a short vacation with some friends to Mexico. Knowing the exorbitant international fees for cell usage, I warned him against using it excessively and so he was very careful about the number of calls he made. However, what we didn't realize was that as long as the phone was on (and not in airplane mode) the web browser was continuously updating and wracking up charges. When I got the bill, the data transfer fees were over $300. I called AT&T expecting a battle, as is usually the case when dealing with utility companies.

Instead, I got a customer service rep who explained exactly what had happened, some options on avoiding the issue in the future, accepted full liability as an AT&T/Apple issue, and immediately removed the charges from my account. It was one of the best customer service experiences I've ever had!
     
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Anonymous on 03/13/2008:
AT&T has been taking some responsibility on this subject.
madconsumer on 03/13/2008:
I love AT&T, one more reason to do so!!

footballguru on 05/08/2008:
I have been with AT&T for 6 years and I would not go with any other wireless company. To me they are the best in the biz..
footballguru on 05/08/2008:
It might be beneficial to look into getting an unlimited internet/data plan for your son's phone. They are only $15 a month but you are not charged anything for internet usage no matter how long you are on it. I have it and it can be invaluable just in case the phone gets borrowed, lost, stolen or something like this happens again.
Anonymous on 05/08/2008:
Thanks for the positive info on AT&T. Just the other day, I was wondering how their service is. My contract with Verizon is up in November and I would like to get another carrier. I cannot get service where I live with Verizon (even though they show on their map that I do), so I will have to look into AT&T. Maybe they will give me a trial run to see if I can get their service at my home. I'll give them a call.
Anonymous on 05/08/2008:
dianec - I have been an ATT customer for years. Back in the 1990s too. I now have an ATT GoPhone. Great service at a good price. Like always, carefully read the TOS to ensure that what you expect is what you get. If you are not a heavy user, consider a TracPhone...my wife has one and loves it.
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Awful service disappointing brand name
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BOCA RATON, FLORIDA -- I have been a loyal AT&T customer from long distance, to wireless, to credit cards etc. since almost the beginning of my "telephone life". My recent experiences with AT&T wireless has really been causing a lot of friction in my household with no signal,missed and dropped calls and delayed messages. I have really become disillusioned with my wireless service. The service has continued to disintegrate with each change in name. I am told the new AT&T is not the same company as the old AT&T and they have little interest in servicing my acct. I have been told the new AT&T wants to get rid of the old customers by killing the old cell towers forcing us to abandon our old plans and sign up for the new less economical plans.

There is no recognition of being loyal customers all these years. My kids are really getting a sad lesson in US business morals & practices
     
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Anonymous on 09/20/2007:
If they remove cell towers, this will affect all customers (new and old). Why would a different plan give you better voice quality (cell signal) service?
DigitalCommando on 09/20/2007:
The issue is that AT&T is shutting down analog cellular service, moving all of it's customers to digital cellular. The actual towers are not going away in most cases. Analog cell phones do not allow for 911 emergency location service so help cannot be sent to your exact location easily or quickly as with digital units. But the REAL reason is due to AT&T's "merger" with the NSA to provide location data on all of its customers to the NSA. Originally, the location of your phone was to be transmitted only after dialing 911 and not at any other time. But AT&T (and others) have activated this feature on a 24/7 basis. Your location data is stored and can be retrieved by any law enforcement agency without a warrant and may soon be available to everbody else on a pay per request basis. Fortunately, we have organizations like the Electronic Frontier Foundation who are fighting AT&T with lawsuits to prevent these and other intrusions into our privacy. AT&T has shown no loyalty to it's customers by turning over all of our call records, participating as an active partner with the NSA to create and enhance existing telco-based spying technology (see U.S. Patent # 7151772) to see how complicit AT&T really is in its illegal spying on U.S citizens. Bottom line: Everyone should dump AT&T, they are NOT our friends.
Anonymous on 09/20/2007:
Good info. from DigitalCommando. Are you still using analog cellular phones?
Anonymous on 09/20/2007:
stefanpops: All wireless service is horrible. Period.
mdh7341 on 09/20/2007:
All cellular companies are doing away with Analog, as are television broadcasters. Digital provides you with better call quality, better coverage, and more features. You should have been notified in writing about this years ago, as Cingular sent my fiancee's parents these letters at least 2 years ago. Let's move into the 21st Century here.
flabbergasted on 09/30/2007:
Hooray Commando!! People need to be aware of this "deal with the devil" AT&T has signed with the NSA. For information of this case see link: http://www.eff.org/legal/cases/att/att-complaint.pdfl
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The *WORST* Customer Care ever
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NORMAN, OKLAHOMA -- My wife has had AT&T Wireless service for a number of years and has been fairly satisfied with their service (from a technical viewpoint). That all changed this week.
We decided to add another line for me to use. We found an excellent deal on their website, filled out all the details, and waited. Our new phones arrived on time, BUT instead of renewing my wife's contract and adding a line, they sent us TWO new lines and a brand-new contract.
My wife called that day...we wanted to return the extra phone line and add my new line to her contract. She talked to "Secondary Sales" was then transferred to "Customer Care" and was then transferred to "Web Sales" and finally back to "Customer Care". No one was able to help her, or explain what had gone wrong. Total call time: 3 hours.
I get home from work and she explains the situation, and I call again, starting at 6:30. I call the "Customer Care" number first. I get transferred to "Secondary Sales" back to "Customer Care" and then to "Web Sales." This final lady was extremely rude and informed me that if I didn't like what they sent, the only thing she could do was cancel the whole order. So that's what we did. She advises me to wait a day and try the order again. It is now 10:30 at night...I have spent 4 more hours on the phone w/ these people.

So I wait, and try again, before the excellent deal expires. I get an email the following day to call them. Uh oh...things aren't looking good. I call them at the number listed (it's the Web Sales number again). My order has been declined because of 'bad credit' and the attendant hangs up on me.

I call Customer Care to ask what the problem is (our credit is excellent). Customer Care checks with the Credit Department, and yes, our bills have been fully paid ever since we had the phone. We are excellent customers, she says, and she's sorry, but she can't help us. She offers to transfer me back to "Web Sales" but I decline. This phone call took 90 minutes.

We are currently looking for another wireless carrier. The customer service offered by AT&T was HORRIBLE. No one was interested in helping us.

I would not recommend AT&T wireless to anyone who's friendship I enjoyed.
     
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Anonymous on 01/10/2004:
This is the way cellular companies figures on staying in business. I guess they forgot that they need customers to stay in business.
Welcome to the Club!
EThem on 06/04/2013:
I do not recommend att secondary department they are horrible. They are just making problem
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Bad Customer Service
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SIMI VALLEY, CALIFORNIA -- AT&T Wireless is also a company which fails to provide customer service. I was trying to replace my cell phone with another used phone (I have multiple headsets, chargers and batteries, so I don't want to have to replace all that). The phone is the same model. I went into the AT&T Wireless store and they could not do it. They said that had to request an ESN exception since the serial number was not from the AT&T wireless network. I was told that it would take 24-48 hours. After this time had passed, I called. They had no record of this request. The request was submitted, but this time I was told it would take 3-5 days. After this time had passed I called again. They failed to call me back, as they said they would. I was told that the request was denied as the phone did not have an AWS part number. My original phone did not have this number either, but they did not care about that. They also did not care that the phone had been in service on an affiliate, that the phone says AT&T as the service when you power it on, nor that it can receive pages to my number. Instead they said that I should buy a new phone. Other than all the accessories, if I change service my nights and weekends are reduced by two hours each night. If I got service with the other carrier, I could use it on AT&T, which tells me that the phone is acceptable on the network, but AT&T wireless is not.
     
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WMUstudent on 07/19/2006:
Were you an AT&T wireless customer as of October 26, 2004? Go here, http://www.consumerwatchdog.org/corporate/fs/?postId=6539, to learn about a class-action lawsuit against them that you can sign onto to seek damages.
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Cingular stinks
Posted by on
SEATTLE, WASHINGTON -- They may advertise fewest dropped calls, but does a voice message that is not delivered until the next day count as a dropped call? If it did they would have the worst record in the industry. I too often receive voice messages the day or more after they were left.

I'm paying for a service and not receiving it.

     
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Anonymous on 09/18/2007:
All wireless service stinks !!!
bowserb on 09/20/2007:
I've had the voice mail delay problem--intermittently--for as long as I can remember with Cingular. However, since it became AT&T, things have really gone to heck here in Houston. Places where I had no problems now have the classic p_rt of _he word_ ar_ mis__g. In other places where the signal was marginal, I see NO SERVICE on the phone display.

I once had a company called Primeco. AT&T took it over and service deteriorated. Their solution was to sell me a new phone. After a year of still bad service, AT&T sent me a new phone--because the expensive one they sold me was not compatible with their service...only the new phone was a bottom of the line junker-the kind they give free, with no voice dial or other features that I bought.

So I switched to Cingular. Now they're AT&T. Here we go again. AT&T is the kiss of death to a wireless system.
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Customer Care?!
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DALLAS, TEXAS -- I am a General Contracting firm and have been with AT&T Wireless since 1/30/03. Since that time I have been cut off for non-payment for a check that they cashed and misapplied, and had their store transfer one of my phones from a 2 year contract to another plan I didn't agree to. Their customer care department is a joke. "Ingrid" in Customer Care informed me that AT&T never makes mistakes even though I had a cancelled check to prove that they had. It took them over three months to correct the account after countless calls and letters. I had to pay the account by credit card to reactivate the phones for THEIR error. I have never received such BAD customer service on anything in my life. It was a bad choice for me to switch to a company with such bad customer service!
     
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Anonymous on 10/20/2003:
Ingrid is obviously an invalid she basically said human error does not occur. This is a valid complaint, but against that representative not customer service on the whole.
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Cancellation of Wireless Service
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ATLANTA, GEORGIA -- RE: 678 575-2593

I had this number with you on your Regional Advantage Plan. The 200 anytime and 500 nights/weekend minutes for $29.99 are about the worst of the wireless company plans.

Everyone does more with minutes for their customers than AT&T.

Every day I see better deals in the local papers, your's are NOT at all competitive and I finally got tired of seeing my money go down the drain so I canceled my service of seven months with your firm.

To help keep me as a potential future customer, I would like the following:

Either get competitive or go out of business.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Anonymous on 12/27/2001:
I work for AT&T Wireless and if you would call Customer Care you would get a free rate plan analysis and a plan that will suit your needs. But if you don't call we can't help you. We are also extremely competitive with other wireless providers. I would advise checking Consumer Reports as well to assist with your comparative shopping.
Anonymous on 08/21/2002:
What kind of response are you expecting? You've already cancelled...AT&T Wireless isn't in business to provide answers to non-customers.
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