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AT&T Wireless Mobile Service Consumer Reviews - Page 2

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Awful service disappointing brand name
By -

BOCA RATON, FLORIDA -- I have been a loyal AT&T customer from long distance, to wireless, to credit cards etc. since almost the beginning of my "telephone life". My recent experiences with AT&T wireless has really been causing a lot of friction in my household with no signal, missed and dropped calls and delayed messages. I have really become disillusioned with my wireless service. The service has continued to disintegrate with each change in name.

I am told the new AT&T is not the same company as the old AT&T and they have little interest in servicing my acct. I have been told the new AT&T wants to get rid of the old customers by killing the old cell towers forcing us to abandon our old plans and sign up for the new less economical plans. There is no recognition of being loyal customers all these years. My kids are really getting a sad lesson in US business morals & practices.

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The Worst Communication by a Company That Sells Communication
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After 9 months of dropped calls and AT&T Wireless is expensive and not worth it. They had me go to the Apple store to have them check my device, troubleshoot my phone several times, had me turn it off and on a lot, wanted me to call them every time I dropped a call and report it, sent me new SIM cards that made the phones even worse, and offered the absolute worst customer service and tech support off all the land. After averaging 1-2 hours on the phone with them a month I felt like I was paying a premium to work for them. I'm leaving and going to T-Mobile where the plans are more affordable!!

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Services Paid for Not Provided
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- Problem: Service paid for included unlimited domestic text/picture/video messages, texts worked but not picture or video messages. A call to customer service resulted in a 90 minute call with a person who knew nothing about my issue and told me he needed to "check informations" about 30 times. This call resulted in a transfer to his "higher department" for further assistance.

The problem seemed quite simple: the service I was supposed to get was not being provided. I've luckily got no contract with this corporation, and only one more month until my last prepaid balance runs out. I'll be switching providers as soon as I am able to. Dealing with AT&T can be equated to a induced psychosis mated with mental terrorism.

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Bad Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CANON CITY, COLORADO -- AT&T took over my cell phone company and I could not download Solitaire, for four months. It was a hassle, coming in to use the company telephone so I would have a third line and making availability then no one would call me, trying everything... over and over and over again because I would get different people on the phone and we would have to "do it all over again".

Then I notified them, they were in violation of their contract and boy they had that fixed FAST! I even went into the local store and they changed out my phone and the manager just pretty much gave up on me and kind of just didn't want to deal with me because anything she did did not work to get me solitaire. Constant problems and depending on who I talked to, bad customer service.

I took the bill off auto pay because for three months I had to call in to get about a $50 credit because I had been overcharged (check your bill!), I blocked my daughter's phone from using over 2GB of data (their suggestion) and then suddenly we are being charged again! Then I was told, by someone who had worked there 13 years "we have never had the capability to block data usage", well that was a lie.

When I went in to the local store and talked with them about it, the salesperson proceeded to check on blocking data usage and surprisingly found out it was no longer available, however, I was still being charged for it. My contract expires in July 2013 and I am done with them, unless of course this continues then I will walk (run) quickly to another (no contract) phone.

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Ridiculous Deductible Fee
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AT&T is SUPPOSED to be a better wireless service. Time and time again they are proving me that they are wrong! The last straw is when I had my cell phone stolen. I upgraded my phone for 89.99 plus tax and paid for the insurance every month. When I called to report it stolen and to get a replacement phone they told me it would cost 199$.

First of all I didn't pay that amount for the phone and secondly if I was a new customer or upgraded it wouldn't cost that much. What was the purpose of me having insurance and paying for it if it would cost that much....Pointless!!! I called around and Sprint, Verizon and even T-Mobile, and all three have 99$ deductibles on their android phones. I definitely am switching companies. AT&T officially SUCKS!!!

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Customer Service
By -

OKLAHOMA, OKLAHOMA -- Companies have good and horrible representatives. I have a contract with AT&T and at one time I received a text message that stated that I was granted 1,000 free minutes as a courtesy for being a long time customer... I always try to watch my minutes and I was sure glad for the courtesy.

I was sure that I had those minutes and all of a sudden I received a notice that I had no more minutes! I went to the main office and I explained to the representative. He went to his supervisor and the supervisor said that I had received a scam message!

I couldn't believe that and it was good that the message was still in my phone... I showed anger and another representative came to try to help me and I explained and showed proof and he fixed the problem. How was he able to fix the problem while the other just tried to get rid of me by telling me it was a scam text message?

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AT&T's 3G wireless service is very poor in the Cincinnati, Ohio area
By -

ATLANTA, GEORGIA -- Where do I begin.... My name is ** and I live in Cincinnati, Ohio. I am very unhappy with AT&T's wireless service. I have a new iPhone and have had problems with it since day 1. After numerous calls to their customer care / technical support line, nothing ever changes because this company does not care about its customers whatsoever.

I am still getting quite a few dropped calls in and around Cincinnati / Northern Kentucky. The voice quality on every call is terrible. You will hear interference, crackling, and echoing in the line. With full antenna strength, the voice will sound garbled and will cut out to the point of affecting your conversation. Many of my text, voice and picture messages will not come through. The network is very unreliable and will go down at anytime. Reception is also poor in many areas of the city. So, avoid AT&T Wireless, they provide very poor 3G wireless service.

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Avoid AT&T's Wireless Service
By -

ATLANTA, GEORGIA -- I have been with two wireless companies before I came to AT&T. I have never experienced such horrible service as I have with AT&T Wireless. I live in the Cincinnati, Ohio area. First of all, I am on my 3rd new Nokia 3G phone in four months. Even with the new phones, I am still getting a lot of dropped calls, poor voice quality where there is crackling and static in the line when making calls, voice quality where it cuts out and is choppy, phone not ringing when someone calls, missed voice and text messages that don't show up for hours, and poor reception.

Also, the 3G network goes down in Ohio all the time. I have called customer service and tech support 5 times each, and the problems are still going on. I am always told false promises of fixing these problems. No one at AT&T cares about fixing these problems. The towers are obviously being overloaded by all of the iPhone and 3G devices. When is AT&T going to do something about these ridiculous problems? I signed a 2 year contract and pay over $100 for their horrible service. Whatever you do, do not sign up with them. You will be very unhappy with their service.

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Less Bars In More Places + Bad Voice Service
By -

CINCINNATI, OHIO -- Their motto should be less bars in more places. I live in Cincinnati, Ohio and there are numerous dead zones and areas of poor reception here. Also, the 3G voice quality is very poor throughout the city. Whenever I dial a number, I always hear static and crackling in the line. The voice sometimes cuts out like it did on the old GSM network. Even with full reception. I've called their tech support about it two times and always get the run-around. They are very arrogant as well. I could barely understand the guy on the phone (foreigner). My friend has an iPhone and his does the same thing. Avoid them at all costs! You will not be happy with their service.

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Wireless Service / Customer Service Sub Par
By -

ELIZABETHTOWN, KENTUCKY -- I've been with Cellular One for past two years until recently they were bought out by AT&T. For the past 5 months since I've been out of the military I have not been able to receive phone calls. I have talked to IT technicians, customer service, people up at the store, pretty much everyone you can think of to resolve my issue and still nothing. I'm not asking for much. I just want someone to help me with this issue. Last night I was on the phone for 2 and half hours in which they bounced me from 4 different reps. I'm not sure if this is a retention tactic or just to piss me off! I mean if I can't receive calls what use is a phone! I can't keep calling them and going through this same process each and every day. If someone has some idea of what I should do please inform me. Thank you.

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AT&T Wireless Mobile Service Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 12 ratings and
30 reviews & complaints.
Contact Information:
AT&T Wireless
7277 164th Ave. NE
Redmond, WA 98052
800-888-7600 (ph)
www.att.com
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