OKLAHOMA, OKLAHOMA -- Companies have good and horrible representatives. I have a contract with AT&T and at one time I received a text message that stated that I was granted 1,000 free minutes as a courtesy for being a long time customer... I always try to watch my minutes and I was sure glad for the courtesy.
I was sure that I had those minutes and all of a sudden I received a notice that I had no more minutes! I went to the main office and I explained to the representative. He went to his supervisor and the supervisor said that I had received a scam message!
I couldn't believe that and it was good that the message was still in my phone... I showed anger and another representative came to try to help me and I explained and showed proof and he fixed the problem. How was he able to fix the problem while the other just tried to get rid of me by telling me it was a scam text message?
ATLANTA, GEORGIA -- Where do I begin.... My name is ** and I live in Cincinnati, Ohio. I am very unhappy with AT&T's wireless service. I have a new iPhone and have had problems with it since day 1. After numerous calls to their customer care / technical support line, nothing ever changes because this company does not care about its customers whatsoever.
I am still getting quite a few dropped calls in and around Cincinnati / Northern Kentucky. The voice quality on every call is terrible. You will hear interference, crackling, and echoing in the line. With full antenna strength, the voice will sound garbled and will cut out to the point of affecting your conversation. Many of my text, voice and picture messages will not come through. The network is very unreliable and will go down at anytime. Reception is also poor in many areas of the city. So, avoid AT&T Wireless, they provide very poor 3G wireless service.
ATLANTA, GEORGIA -- I have been with two wireless companies before I came to AT&T. I have never experienced such horrible service as I have with AT&T Wireless. I live in the Cincinnati, Ohio area. First of all, I am on my 3rd new Nokia 3G phone in four months. Even with the new phones, I am still getting a lot of dropped calls, poor voice quality where there is crackling and static in the line when making calls, voice quality where it cuts out and is choppy, phone not ringing when someone calls, missed voice and text messages that don't show up for hours, and poor reception.
Also, the 3G network goes down in Ohio all the time. I have called customer service and tech support 5 times each, and the problems are still going on. I am always told false promises of fixing these problems. No one at AT&T cares about fixing these problems. The towers are obviously being overloaded by all of the iPhone and 3G devices. When is AT&T going to do something about these ridiculous problems? I signed a 2 year contract and pay over $100 for their horrible service. Whatever you do, do not sign up with them. You will be very unhappy with their service.
CINCINNATI, OHIO -- Their motto should be less bars in more places. I live in Cincinnati, Ohio and there are numerous dead zones and areas of poor reception here. Also, the 3G voice quality is very poor throughout the city. Whenever I dial a number, I always hear static and crackling in the line. The voice sometimes cuts out like it did on the old GSM network. Even with full reception. I've called their tech support about it two times and always get the run-around. They are very arrogant as well. I could barely understand the guy on the phone (foreigner). My friend has an iPhone and his does the same thing. Avoid them at all costs! You will not be happy with their service.
ELIZABETHTOWN, KENTUCKY -- I've been with Cellular One for past two years until recently they were bought out by AT&T. For the past 5 months since I've been out of the military I have not been able to receive phone calls. I have talked to IT technicians, customer service, people up at the store, pretty much everyone you can think of to resolve my issue and still nothing. I'm not asking for much. I just want someone to help me with this issue. Last night I was on the phone for 2 and half hours in which they bounced me from 4 different reps. I'm not sure if this is a retention tactic or just to piss me off! I mean if I can't receive calls what use is a phone! I can't keep calling them and going through this same process each and every day. If someone has some idea of what I should do please inform me. Thank you.
REDMOND, WASHINGTON -- Son's iPhone was stolen. I spent 2 1/2 hours on the telephone with these clowns. Was told to make a payment as a credit on son's account toward new iPhone, then son walks into corporate-owned AT&T store and is told credit on his account cannot be applied toward new phone! AT&T took my money and then would not apply it toward the new telephone. This company has to be the most poorly run company on earth. Find another option- Sprint? Go without a phone before you use AT&T.
SEASIDE, CALIFORNIA -- I was told by the AT&T retailer in Carlsbad that there was cell phone service available in Monterey County and that was excellent. That was a big lie. Even though people repeatedly complain to customer service about having no service on the phone and in the stores, AT&T representatives continue to lie and pretend like there is service. I called customer service for 3 months and bought a tower. I still have no cell phone service.
MURRIETA, CALIFORNIA -- I received a text message that I was nearing my data limit. I recently changed to the shared data plan and said I was raised near in my data limit of four gigs but I'd signed up for the 6 GB plan I went into AT&T and Marietta talk to the representative and they corrected the plan, actually credited me $160 which was what my next month bill would be. Thank you AT&T.
CANTON, GEORGIA -- For over thirty years we have used ATT. When we moved to Georgia we were talked into a family plan for cell phone service. We were added to our son's plan, cancelling our personal account. Our son got into financial trouble and got behind in his payments. We cannot get another AT&T line in our name and use our same number unless we pay delinquent charges. We have no choice but to leave AT&T and get a new number.
NORMAN, OKLAHOMA -- My wife has had AT&T Wireless service for a number of years and has been fairly satisfied with their service (from a technical viewpoint). That all changed this week. We decided to add another line for me to use. We found an excellent deal on their website, filled out all the details, and waited. Our new phones arrived on time, BUT instead of renewing my wife's contract and adding a line, they sent us TWO new lines and a brand-new contract. My wife called that day. We wanted to return the extra phone line and add my new line to her contract. She talked to "Secondary Sales" was then transferred to "Customer Care" and was then transferred to "Web Sales" and finally back to "Customer Care".
No one was able to help her, or explain what had gone wrong. Total call time: 3 hours. I get home from work and she explains the situation, and I call again, starting at 6:30. I call the "Customer Care" number first. I get transferred to "Secondary Sales" back to "Customer Care" and then to "Web Sales." This final lady was extremely rude and informed me that if I didn't like what they sent, the only thing she could do was cancel the whole order. So that's what we did. She advises me to wait a day and try the order again. It is now 10:30 at night. I have spent 4 more hours on the phone with these people. So I wait, and try again, before the excellent deal expires. I get an email the following day to call them. Uh oh...things aren't looking good.
I call them at the number listed (it's the Web Sales number again). My order has been declined because of 'bad credit' and the attendant hangs up on me. I call Customer Care to ask what the problem is (our credit is excellent). Customer Care checks with the Credit Department, and yes, our bills have been fully paid ever since we had the phone. We are excellent customers, she says, and she's sorry, but she can't help us. She offers to transfer me back to "Web Sales" but I decline. This phone call took 90 minutes. We are currently looking for another wireless carrier. The customer service offered by AT&T was HORRIBLE. No one was interested in helping us. I would not recommend AT&T wireless to anyone whose friendship I enjoyed.