AT&T Consumer Reviews - Page 3

AUSTELL, GEORGIA -- Signed up for the bundle: land line, internet & DIRECTV. DIRECTV came out to put in TV service. Then to learn the representative did not input my internet so I had to start over. Then today internet tech came out but said I did not have an order for phone. I sent him away. Call to cancel the service altogether. AT&T said I would have 30 days cancel so I canceled service on the DIRECTV and told them I would find another provider. Now to learn I only had 14 days to cancel. Yep you guessed it, I would now have to pay the $200 cancel fee. Now I am going to have to reschedule the darn phone and internet with a schedule date of July 20, 2017.

Not even a real customer yet and having to deal with people who are deceiving their customers. I just thought Comcast was a terrible business. They are not so bad after all. I will make sure I tell the world not to use AT&T. I was warned but did not listen. Stuck with AT&T for 24 months. What a shame.

I have been dealing with AT&T Wireless for over a month trying to upgrade our cell phones. After several visits to the local store (finding out there is a difference between an authorized dealer vs an authorized seller) returns, more visits to get our account credited for returned merchandise that was "free" and then cell phones, multiple calls to the corporate office, who promised to call me back but didn't and new phones that were just delivered and activated incorrectly, several "cases" that don't seem to ever get resolved and now on a "silent hold" for one hour and 24 minutes and counting... I'm ready to pull my hair out.

How does one get service from AT&T where what you are told will happen actually happens and if it doesn't you can hold them accountable? It seems one thing is said by many and then when it doesn't happen, they file cases, which never get resolved and you end up paying more for exactly what you didn't want, trying to continue doing business with them. Is my only choice to take my business elsewhere to be treated fairly? C'Mon Man. At 1 hour and 40 minutes, my phone finally died from battery drain.

GALVESTON, TEXAS -- Have had problems with security system. Am annoyed that problems are due to faulty equipment and due to improperly placed cameras. System is in my vacation home and can not get out often, waste hours on phone, and despite records of system not working since Day One and that I have called, my cameras have been triggered every minute and can not use it.

Now that they must return for the faulty equipment in which my home has not been secure for months due to unsticking of sensors they want to charge me to move my camera! They can see from the history that I called after installation and I could not coordinate times with them. I have just lived with it. Now that I have NO SECURITY because the cheap stickers on sensors have fallen off, now I have no choice but to take a day off work to go to the home. But of course they want to charge for the cheap sensors and to move my camera. Common sense -- check my record -- but NO!

I have to deal with their crap for hours on phone, etc. Thanks for telling me my contract is over in a month after I told you if it is not to my satisfaction that I can go with someone else!! I was up till 2 a.m. with Security trying to secure my alarms alone in my home. Woke and started over again for hours in the a.m. AT&T HAS NO CONSIDERATION OF THEIR CUSTOMERS' TIME AND NO VALUE FOR THEIR TIME!!!

CHARLOTTE, NORTH CAROLINA -- Best advice anyone can give is to stay away from AT&T. I know all the major service providers cram bills with fraudulent charges and make false promises and always charge for the month after your service is already cancelled and it's always the same nonsense "honest mistake" but let me warn you this company is the worst. They won't work with you. They will make it as hard as possible to receive your refund. The customer service honestly, I wouldn't call it customer service. Whatever it is they have, it the most unethically responsible practices in the business. You will regret this decision eventually. You have been warned.

I am not, nor ever will be an AT&T customer but I have a complaint. Their very INEPT line installation crew has cut the Charter cable line in our neighborhood leaving most of the neighborhood without Charter cable service. When the crew was notified of this they looked at us like they didn't understand anything and then proceeded to take a lengthy smoke break. Meanwhile we are still paying our cable bills without any service all because someone was careless and clueless. Just getting fed up with other people's mistakes costing me money. AT&T needs to better equip and educate their installation crews on how to properly do their jobs.

CYPRESS, TEXAS -- I have been with At&T for internet and TV for so many years I can't count. Recently, after 20 years with Verizon I moved to AT&T for the buy one get one free Samsung Galaxy S7 Edge and Combined Billing. The AT&T employee told me that doing the combine billing would cause problems but I did not listen, I wanted to save the additional $10 per month. Everyone knows how you have to pay the first enormous bill, which I paid before it was due. Since then my life has been HELL. AT&T applied all of the payment to the Uverse account, which led to getting past due and suspension notices on te Wireless account. During the time I received these notices, I have spoken to 8 representatives, which are all mainly foreigners. Everytime, I go through the same conversation and end up getting told the problem is fixed, only to get another notice making me call again and again and again. Apparently, they cannot fix what they screwed up. The funny part is that when I web bill paid the bill, I made comments in the note section with all account numbers to please post the payment correctly...Apparently reading skills are not required for the job....
****SEND A MESSAGE TO AT&T SAYING THAT IT IS UNACCEPTABLE TO TREAT CUSTOMERS THIS WAY*** USE ANOTHER PROVIDER****

WILLOW GROVE, PENNSYLVANIA -- Representatives in Willow Grove, PA sold me insurance on my phone telling me that if anything happened to the phone, similar to the coverage Sprint offers, the phone would be replaced. They did not tell me there would be a $200 deductible! I have been paying $8 each month to cover accidents or theft. Instead I encounter a mechanical issue, the battery continuously disconnects and resets the phone, one month after the manufacturer's warranty.

When I went to the store, they had me wait twenty five minutes for a representative just to tell me to call Asurion. The Asurion representative told me my product is a Tier D, which means $199 deductible. (Seven months that I paid this year for insurance and $23 each for the phone, I have already paid close to $300 for the phone.)

The woman with Asurion was the opposite of helpful saying that is what insurance is, paying monthly premiums and a deductible to insure your valuables. I said I know what insurance is but it has to relate to the value of the products and how much is paid down. She was obviously not going to listen nor assist in making the problem go away.

The last representative with AT&T attempted to make it right by removing the insurance on my phone and providing a $25 credit to my account. I still have a broken phone with 17 months left to pay it off from the 30. I had asked to be contacted by a regional or district manager but will not be holding my breath. I am stuck with AT&T unless I want to pay off my phone and the early termination fee, totaling near $500.

DECATUR, ILLINOIS -- After 10 years of being a loyal customer of AT&T I am completely frustrated with the Service I am NOT RECEIVING!!! And the runaround from Customer Service!!! I am self-employed and use AT&T as my Service Carrier. I am not unable to use my Data while I am at work, nor am I able to access my voice mail messages. I have constant dropped calls and it is difficult for people to talk with me or for them to hear me while on a phone conversation. I have lost business because of this lack of service from AT&T.

I have contacted their Service department numerous times, Spent HOURS with them, have reset my phone. Have purchased a new phone which reset my contract (Cost me more $$$). I have talked to Technicians which have told me that they can't do anything for me and they set me up with a case worker and engineer... The Case worker left me a message saying “The service in my area was limited and this is unfortunate!!!” (I did not sign up for limited service and I find this unacceptable).

My Case # **. The Case worker's Name I was given is Adam **, his number is **. I have called and left several messages, but have not received a returned phone call. I have been paying for a service I am not receiving and the service department will not let me out of my contract because they say that is the case worker's job. The case worker has not returned my calls. Does anyone have any suggestions for me??? Or is anyone having similar problems with AT&T??? PLEASE POST resolutions. I've Lost Time and Money also have Lost Confidence with AT&T's lack Service and Commitment!!!!!!!!

CALIFORNIA -- Joining AT&T this month was the worse thing that happened to me. After calling AT&T to inquire about their Internet, I finally decided to give them a try. Let me make the long story short. After all the calls for weeks and unnecessary headaches, the Internet was installed. A few days ago I received a bill that said $71 when I was told my monthly bill will be $37. I called them, just to be told that the $33 was number one of 3 payments I have to pay for their installation. I asked "what installation?" Just to be told they charge $99.

I asked them why I was not told about the fee until today. The guy said "I don't know but you have to pay". I said "you guys should have told me about the fee the first day so I was going to decide if I could afford it or not or go with another provider." I told them that they are forcing the fee on me. I asked to talk to the supervisor. He told me it doesn't matter who I talk to that I must pay the $99. I still insisted so after putting me on hold forever, a lady came on the line saying she was the manager and couldn't even see reasons with me. I feel like I have been scammed. AT&T is terrible.

ATLANTA, GEORGIA -- AT&T is breaking all laws by sending bills due in seven days and we should be given a two-week notice to pay said bill. My Uverse Internet bill is not getting to me until six or seven days before it is due. This is unfair especially to seniors who have disabilities and do not jump up and run whenever someone wants us to, we cannot. AT&T is required by law to give us a two-week window. They are causing me great distress by doing this. It means I have to rush the next day to the POST OFFICE TO MAIL THIS IN TIME TO GET BACK TO THEM.

In Memphis TN we have no mailboxes anymore. We have to go to the PO to mail letters and that is inconvenient to everyone. I pay my home phone and cell phone online. I got that bill yesterday Sept 9, and is not due until 24. I can set that up to pay ahead of time at my choosing date, so why is the UVERSE INTERNET BILL NOT SENT OUT AHEAD OF TIME. You are breaking laws and you had better not ever send me A LATE BILL BECAUSE OF YOUR INCOMPETENT SERVICES.