I am totally frustrated with this dishwasher. We bought Bosch since it was renowned for its engineering. The dishwasher had sporadically not finished draining at the end of its cycles. It became increasingly difficult and finally nothing could get it to finish the draining process. I thought maybe it was just that my dishwasher had worn out. Then I went on the web. Search Google with the terms "Bosch dishwasher won't drain" and hundreds of similar complaints come up. It spans several models. The repairman said it was a flaw with the plastic fittings that connect the dishwasher to the sink drain.
I wrote an email to Bosch asking if they were aware of the problem and asking for reimbursement for the repairs. After several form-letter brush offs, they replied that their dishwasher was fine. Essentially they chose to ignore all these consumers. I would have hoped they would have been at least interested in investigating the problem. I recommend not buying a Bosch dishwasher.
ESCALON, CALIFORNIA -- It is unbelievable to me that a company like this would be so awful when it comes to customer service. The dishwasher broke the first day after the 1 year warranty, and I didn't think to buy an extended warranty b/c I was told Bosch would run forever! Ha! That's so not true! Next my brand new range/oven has not worked properly since the first month I bought in 2005. When the oven comes on, there is a lot of condensation on the top surround of the oven door and the glass front above the oven door, and the knobs fall off, every single time!
Sears has come out 4 times and every time, it is b/c I "didn't clean the oven right and crumbs are keeping the oven door from closing properly," and then it was b/c I was "washing the knobs and that makes the wiring on the back of knobs get out of alignment," and the latest answer (after two times replacing the knobs and once replacing the lining around the over door, which has taken months to get the right parts!!!) is that "there is too much humidity in my oven and it is b/c I have water in the my gas line!!??" Really!! Seriously!!??? UNBELIEVABLE!!! And Bosch customer service will not acknowledge any problem at all, and tells Sears just to put on new knobs...
HELP!!! And the microwave light bulbs burned out within six months of purchase and b/c they are halogen and I cannot get to them, so they stay burned out. I don't know why Sears hasn't replaced them...who knows! I have written to Bosch, no response. I have talked numerous times to Sears, no action other than replacing bits and pieces... Next I am calling the local television station that has a troubleshooting group....we shall see! DO NOT BUY ANYTHING BOSCH. THE APPLIANCES ARE NOT UP TO PAR, CUSTOMER SERVICE BORDERS ON IRRESPONSIBLE AND HATEFUL. DO NOT DO IT!!!
About two years ago we asked our appliance store to recommend a good dishwasher, and they said Bosch was the best. We paid over $600 for a Bosch SHU3326UC under counter dishwasher, and immediately began having problems with it. The first and most serious problem was that about every 10-20 washes it would leak all over our wood kitchen floor. We called the appliance dealer, and they sent out people on three or four calls, and we got all kinds of explanations (you loaded it wrong, it is not level, the seal is bad, etc.), but none of the solutions fixed the leaking.
Eventually we gave up on that, and began to just be sure to put towels under the washer so that it would not flood out the kitchen floor. About a year later, we noticed that the dishes were no longer getting clean, and water was pooling in the bottom of the unit. We cleaned the filter, but that had no effect. We did not want to go through the same appliance dealer, so I called Bosch national 800 customer service line. I got **, who was very friendly and helpful.
When he heard the problem with the flooding, he asked "Do you have a plastic flexible cutting board?" I said yes and he explained that if this was loaded on the right side of the bottom rack, it occasionally would block the air pressure release hole, and cause the unit to flood the floor. Problem solved! Too bad the dealer's techs didn't know that. So then, I explained about the pooling and dirty dishes problem. He said he would try to get an authorization to send out a service tech from another appliance company. He asked me to call back with the specific model and serial number, and ask for him.
I called back the next day, but got someone else who was not friendly, and told me that I should talk to them, not ** - they said that the computer showed that a repair authorization had been issued, and I could call the local dealer. We did that, and they sent someone out, who said there was some dirt in some parts, but said we needed new parts and something in the motor assembly. We were charged $89 for the service call (apparently, when they authorize service, they will pay for parts, but not labor - this was not explained until we were charged). When the parts came in, another service person came out from the same dealer, and said the parts were not needed, and blamed the dirty dishes on us - same old, same old: you didn't load it properly, you should wash the dishes thoroughly before loading (why have a dishwasher?), maybe you used the wrong amount of rinse aid, change from Electrosol to Cascade, etc. At least he did not charge us for a second service call.
So, we end up solving the flooding problem with Bosch's help, but the dishwasher is a piece of junk and does a horrible job of cleaning dishes and we are stuck with this piece of crap, that no one can fix. I guess there is no choice but to abandon the unit and toss it out - $600 down the drain - and buy another brand.
My recommendation to anyone considering a Bosch dishwasher - Don't.
VANCOUVER, WASHINGTON -- I had an issue with our dishwasher. The casing started to come off. When I called customer service and asked about it they said my warranty was up and that I would have to pay for somebody just to come look at it. I said that it was either a design flaw or a flaw with how it was built. They laughed and said there is no design flaw and that I was doing something wrong. When I spoke to the customer service manager, he was arrogant and when I asked to speak to his boss, he said sure, but did not hear anything, so I called head office in Toronto and asked to speak with the customer service's manager's superior. I left a message but did not hear back.
There attitude is their product is perfect and if anything goes wrong with the product outside of that then it is your issue because the product is perfect according to the people who work there.
BRADENTON, FLORIDA -- Years ago I bought Bosch products & they were top of the line. Not so anymore. I have a stove (expensive) & the door will not close tightly. To fix it, Bosch has a kit for over $600 with no guarantee it will correct the problem. I am elderly & very rarely use the oven & am only here six months of the year so there is no abuse. The dishwasher on/off switch is broken & that's a bargain to fix at only about $150. I also have a fridge & no problem...yet. Bosch used to be a reliable brand but it seems they've lost pride in their work ethic.
To sum it up, as soon as I have enough money to fix the Bosch, I will, instead, buy a different brand, Meanwhile, I'll wash dishes by hand or use paper plates.
CONNECTICUT -- I purchases a Bosch dishwasher model SHY56A05UC/14. Loved it, however the top rack came away from the inside of the wall of the dishwasher. Called the repairman. He said it could not be fixed. Although I purchased in 2004 the repairman said it looked brand new and was well taken care of. Not only did I pay for a repair visit of 100.00 they needed the receipt before they would open a claim which I did find.
I paid well over a thousand dollars for this unit and needless to say was very up set they offered me a new model at 752.00 plus I would pay for installation. This is really stinky as I don't have that kind of money right now. Very very disappointed in this Bosch product. Supervisor and customer service did not know anything about anything. ridiculous.
5551 MCFADDEN AVENUE, CALIFORNIA -- To everyone needing to buy appliances - don't buy Bosch. I bought a Bosch dishwasher about 4 years ago. From the day the dishwasher was installed, it never worked correctly. I purchased this from S&S Appliance in Birmingham Alabama. The same place I have bought everything for the last 30 years. I called S&S and they made several trips out until going out of business shortly after my purchase. This after 50+ years of being in business. Bosch was involved from the beginning. The dishwasher is still not working under warranty and Bosch will not make it good.
I paid $1400.00 after tax, delivery and installation and the 5 year warranty. Now I will be forced to buy another dishwasher because Bosch just does not care. So beware, buy anything but Bosch. Thanks.
I bought this dishwasher in 2000. It was supposed to be the best on the market at that time. When it's working it performs well. Unfortunately, over the years I have spend almost twice its purchase price on repairs. The computer board burned out three times and there have been myriad other issues. The latest one, a leak serious enough to trigger the anti-flood shutoff mechanism (a good feature!) is the last straw. I have to replace it. My repairman told me he still thinks Bosch makes the best dishwashers, but knows that the one I've had is a lemon. I am hesitant to buy another one because of this bad experience.
We bought a Bosch dishwasher at the end of November. We paid $650.00 for it. That would have been fine, it does clean the dishes well. However, it is such a poor design. The only thing we can fit in there is dishes, glasses and silverware. We could not fit a pot or a pan even if we tried. We had to cut off several of the plastic slats in order to fit 1 baking pan. Needless to say, we are now looking for another dishwasher, one that fits our needs. We have friends that also have a Bosch dishwasher and have the same complaint. It's too bad because we've had a dishwasher for the past 20 years and they have always been able to handle a couple pots and pans.