I ordered Capstar and Advantage 2 for two large dogs and a cat. The Advantage was shipped out immediately from a facility in MO, USA. I was emailed that the capstar was shipped out the day after the first package. When the second package did not arrive in the same timeframe as the first I called customer service. I was told that the capstar was being shipped from the UK. The agent could not provide me with a tracking number because it is shipped overseas in bulk. I was unaware of this product was coming from overseas.
The gentleman then informed me that it states in the FAQs that products are obtained from other countries in order to provide better prices. I find this a deceptive tactic because there is no heading in the FAQs stating this practice. It does state it under the question titled: Are Your Products Genuine? I definitely will not order from this website since their practices of doing business are not clearly stated. I made the mistake of not reading reviews of others experiences with this website.
EUGENE, OREGON -- I have been ordering from Budget Pet Care both online and over the phone for more than 3 years and have always been happy with their service and the product I order. I get Advantage Plus. It is sometimes substituted with Advantage Combo, which is the UK version. I personally have never had a problem with this as my cats have never had an adverse reaction or a flea during this time. The price is hugely different than what you find elsewhere. They often have discount specials and the shipping is always free. I will continue to order from them as long as I have pets. Very satisfied.
HUNTSVILLE, MISSOURI -- I have been a customer of Budget Pet Care for 3 or 4 years now and have always been satisfied with the products I purchased. I do know that Frontline does not work for us, so we use the Advantage and Advantix instead. You have to follow the directions and do not put the dog product on cats or let them come in contact with a treated dog until the product has dried. We use it at night and the animals are safe to be together the next morning. As long as they have good prices and good customer service we will stay with the company.
Despite the bad reviews, prices were so much lower for K9 Advantage II that I decide to try it anyway (I could always dispute the CC charge). I ordered on March 1st and received the products on March 11th (I was starting to worry since they had charged my CC at the time of purchase). I had a unopened box of the same product left over from last year, I compared the box and interior packaging. The only difference was that the weight was listed in Kg instead of Lbs. If it is a fake product it is a very good fake, I will continue this review as I use it on my three dogs.
AFTER ALL THIS: Fraud Detection Center called me to stop payment on my order. I inquired why and they said things that didn't line up with the actual reviews and he did not have any evidential proof of wrongdoing to share with me so long story short... I said to go ahead with the purchase after calling my bank.
My order made on 2-1-13 got here on 2-11-13 and I am so delighted my dog will be flea free for 8 months instead of three!! I got 8 tubes of advantage 2.5ml for $52.63. I want to support a business that offers a better price to protect our pets. If banks/bank cards are stopping business without real evidential proof the implications are troubling at best and that does appear to be the case. )=
I ordered from this company about 10 days ago, it was my first time and I needed fleas medication for my 4 pets. Their low cost attracted me and I decided to buy their product. I don't like ordering online so after couples days I wanted to check their review to make sure it wasn't a scam. Sure enough I found that site and saw all the bad reviews! I started worrying. I told myself if I do not receive my products in their ''time frame'' I will take actions. 8 days after ordering, I received my product, intact...
I now needed to make sure they were authentic.. The packaging looks different, but it smells like advantage and I have not seen a fleas on my pets as yet... I told myself after reading the negative review, that if I had a positive experience I will post it on this site. When people are mad they blog, but when people are satisfied they do not blog on it.. It is expensive to care for pet and fleas medicine.. so I recommend this company, free shipping, no taxes and a saving of $30 or more! Give them the benefits of the doubts.
STEINBACH, MANITOBA R5G 1Y2, CANADA -- I placed an order with Budget Pet Care on February 18, 2010. On February 22, 2010 my items were shipped out. On March 9, 2010 I had still not received my order so I sent an email to the company wanting an explanation to why I hadn't received my items yet. I got a call from the company on Wednesday, March 10, 2010 saying that the website said a 7-14 day shipping period. They did apologize but in my opinion the website is misleading because it says that it can take 7-14 days to be shipped, not be shipped out and then take 7-14 days to arrive. After waiting the full 14 days I contacted the company again because I still had not received my order.
This time they apologized again but then just told me to look at their shipping policy. It states there that the product should take no more than 21 days to arrive, but if it doesn't arrive in 21 days then you have the option to be credited or have them reship your order. Honestly, this is ridiculous. Nothing I have ever ordered via USPS takes 21 days to ship. I am not sure why things take so long to arrive because it was never explained to me, but with my experience that I have had with this company, if you need something fast, do not order it from here.
I'm mostly writing this because of all the complaints. If I had seen this before ordering the first time, I would not have ordered, and that would be a shame because they are a very good company.
It DOES take a while sometimes to get your product. It's not that Budget Pet Care is a bad company, it's that it has to go through customs. Sometimes it flies right through, and sometimes it takes a while. So, don't wait till the last minute to order your product. If you need it next week, you will be disappointed. But if you are someone like me who stocks up because of the very excellent prices, and great sales, just reorder before you run out, and it won't matter HOW long customs takes.
STEINBACH, MANITOBA R5G 1Y2 CANADA -- Well, first of all, I am always shopping for a bargain. With 3 very large dogs I need to save money on expensive flea medication. I found this site and realized how much money I could save. It appeared to be a secure legit site which is not my issue at this time. I didn't even see these complaints. My order was over $50 and I placed it on April 16th. (for Advantage) Well, that is 26 days ago.
I tried to call the customer service number and it just rings and rings. So, I sent an email. I looked on the website and it says it was shipped on April 19th. Wonder where it went? I guess that will teach me to order out of the country and explains why the prices are so cheap. Who knows if I will ever get it, but will update this website when and if I get it resolved.