Please beware of Cricket Wireless. I specify Wireless because that is all I have experience with. I was in need of a new (cheap) phone. I researched Cricket (even chatted with a representative online). I read all the fine print available and figured the reason it's so cheap was because of poor coverage. As long as it covered me I was fine with that. I ordered a cricket phone online in December. It came promptly. The plan I got said it was "UNlimited" Talk, Text, Long distance....
Well after the phone had shipped I got the confirmation email from Cricket for my plan. It had more fine print that was unavailable to me before. It stated that I had a long distance number?!?! And that the free long distance was only to landlines?!?!?! That makes no sense! It made the phone useless. I called to cancel the phone (which took me about 2 hours) and I said I would decline the delivery. A customer representative told me to accept the phone delivery and then to call a # she gave me. I agreed and waited for the phone. When it came I called the # and it was the activation #...WHAT!!
So after many more hours trying to get through to the right person, I finally got instructions on how to send it back, yet I was told I was responsible for the shipping cost even though it was their employee that gave me the wrong information. I was told to write "end user web return" all over the box. I did so, and they did refund the cost of the phone. I guess I got lucky with that. I did not give up! If you are waiting for a refund...keep calling, talk to a manager, get names of everyone you speak to and numbers if applicable. Good luck to those who choose to go with Cricket after reading this!
NASHVILLE, TENNESSEE -- Ever been completely SCREWED by Cricket? Do you call and call but can't get a live person on the phone who knows what they are doing and does what they say they will do? Ever get looped around their automated system and can't get a supervisor or the manager's name? Well I have done the research for you!!!!
I just got off of the phone with their parent company and here is what you need to solve your problem: Leap Wireless 1-858-882-6000. Keep trying if you get voicemail. Don't leave a message. Someone will eventually answer if you keep calling. It is a toll free number. Tell them you want to escalate a complaint against Cricket. The person answering will ask you how you got the number. Cricket's own website advises that Leap is their parent company. I Googled Leap and got the number.
Ask for the Escalations Department and tell them your problem. If you want to send something in writing, the Escalations Department fax number is 1-720-374-9125. Cricket's Legal Department number is: 1-858-882-9301. The address of the Legal Department is: 10307 Pacific Center Court, San Diego, CA 92121. Go get 'em!!!!
ANYWHERE IN USA, ARKANSAS -- Our company had several phones lines with Cricket. We cancelled EVERYONE. I personally will never have Cricket service and neither will the company I work for. Their services are TERRIBLE!!! They don't want to take a credit card payment, good luck getting a representative on the phone, and don't expect to get a bill in the mail. I hope this company goes down like the Titanic!!!
There is nothing good about this company. Absolutely terrible, worst I have ever dealt with!!! We now have all of our cell phones with another carrier. They don't even deserve one star... horrible horrible service. They need 0 (zero) because that is what Cricket wireless is a big fat ZERO!!! And that is how much money they get from us now. We were customers for well over 10 years!!
BALTIMORE, MARYLAND -- Back in January of this year I went to a Cricket store and brought to phones one for me and one for him and let me tell you they were not cheap. In April my son's phone broke and would not charge so I had insurance so he was able to get a new phone and everything was fine I thought. One month later mine broke and I called in and they told me I had no insurance on my line so I said "OK I'll wait." So far that's two phones and remember I just bought these phones in January of 2012.
So this month November the phone I got my son in April is now also broken and I'm really ticked off. That's three phones that don't work and I have not had the phones a year yet. I have decided to call the Bibb on them because they are selling defective phones and want to give us the consumers a hard time if we want replacement phones and it's a little ridiculous and I'm pissed. They are selling people defective phones and I think it's time they have to come up with some money for me or give me a free phone.
As soon as I find a new company I will be leaving this company because they are a rip off. But if you do not pay your bill on time they sure do cut it off and want a payment. I hate calling in because I cannot understand half of what the person on the other end of the line.. They suck and they are a rip off.
HOUSTON, TEXAS -- On June 7, 2012 we purchased a cell phone at a Cricket store. Two weeks later the phone stops working. We take the phone back within the 30 days warranty. Instead of doing straight exchange they charged us for the increase price on the same model, a restocking fee, an activation fee, and warranty. We disagreed with the manager to no avail. She was rude and told us "There is nothing I can do, this is cricket's policy."
We were quite upset, the discussion got heated. She started yelling "you are not respecting me and I'm going to call the police." The reason she threatened us isn't disrespect it's because she didn't like it when we told her, "This store should not be called Cricket, it should be called Crooked and you should have ski mask over your head, because you're the ring leader!" Every company that we have ever done business with makes good on their warranties without charge. Be careful if you deal with Cricket they have an inferior product and poor customer services.
LAKESIDE, CALIFORNIA -- I wanted to file a complaint about the store clerk (not the owner) who was working at the Cricket Mobilewire Inc, store in Lakeside, CA. This incident happened on Sunday afternoon on March 11, 2012. He was beyond rude!!! After overhearing what the clerk said and how he treated this poor woman who left in tears - I of course decided to not take my business there!
I overheard her asking for help, and he rudely snapped at her "YOU COME BACK EVERYDAY ASKING STUPID QUESTIONS!!!" She replied that she hadn't been in there for several weeks. She then added that some people have problems that do not show up on the outside... to which he replied "WELL YOU BETTER FIX YOUR PROBLEMS!!" She replied that she couldn't fix her problems. She tried to ask him about helping her with a phone she purchased, to which he replied "My job isn't to help, it's to sell phones!!"
He also rudely told her "I can kick you out of here and you can never come back again!!" I was so appalled at his "customer service" treatment of this older handicapped woman, that I could not let this rude worker get by with this type of behavior! Shame on him. He has no right working with the public, not treating a disabled senior citizen that way.
There are several ways to pay your monthly bill. If you choose online, there is no fee. For payment at store, there is a $3.00 fee. I've been successfully paying online for six months. This month, when I submit credit card info, a window pops up and asks if I want to pay my bill. I click yes, the pop-up goes away, and I am back to the screen where I need to click on submit.
Went to Cricket store to complain and they told me company is changing software and there is a problem. Told me I could pay in store. Refused. Asked for mailing address. Got and was told that check need to be mailed 10 business days before due date or it wouldn't be posted. Too late for this. There is a $15 reinstatement fee if they cut you off. They told me I could pay for three months and get a month free. Since $120 is not in my budget, I declined. Overall, the person who "helped" me was not customer-service oriented. Instead, he defended the company and minimized my complaint. Three dollars times thousands of customers is a tidy little sum, isn't it?
I've been a Cricket customer for about two years. When my phone went out I needed a replacement, and the Cricket staff could not perform a simple duty. I called their 800 number and kept getting other 800 numbers to call to. The phone staff was not helpful and was more interested in trying to sell me add ons for my plan. I was told that I needed to purchase the phone through the internet, which I had already tried to do. The internet system would not let me do so, and would tell me to call another set of 800 numbers. After the fifth or so call I decided to go to the store where I encountered rude workers.
The store had about 7 workers and yet for only 4 people waiting, I had to wait about 1 hour. When I explained my issue to the Cricket representative he was uninterested, and tried to sell me the same phone that I wanted from the internet at triple the price, plus an activation fee. I asked him why the big gap in prices, and he mentioned that the ''internet'' prices were for new customers. This was a lie since I had already been told by four phone reps that I could buy a phone at the internet price. The stores seem to be dealer operated, and they are only interested in selling you more phones or services.
To make this short, the Cricket customer service, if you would call it that, is not integrated so you have to call many different people and departments for what should be a simple thing. Their actual stores are less helpful in the sense that they do not want to bother with existing customers.
SAN DIEGO, CALIFORNIA -- Anyone looking to file a complaint or sue Cricket for what they have done to you, here is the address of the parent company:
Leap Wireless International, Inc.
Cricket Communications, LLC
5887 Copley Drive
San Diego, California 92111
Tel: 1-858-882-6000 and here are the thieves that run the show:
S. Douglas (Doug) Hutcheson President, Chief Executive Officer and Director
Walter Z. Berger Executive Vice President and Chief Financial Officer
Albin "Al" MOschner Executive Vice President and Chief Marketing Officer
Glenn Umetsu Executive Vice President and Chief Technical Officer
Robert Irving, Jr. Senior Vice President and General Counsel
Leonard Stephens Senior Vice President, Human Resources
USA, NORTH CAROLINA -- I purchased a Galaxy S4 for my son. He wanted an iPhone 5 but the sales representative got him on the phone and explained to us that the S4 was cheaper and a better phone. He stated there were 2 rebates, 1 for $100 and 1 for $55. We would pay $600 up front, mail in the rebates, and pay only $445.00 total for the phone. He would also give us FREE phone insurance saving an additional $10.00 per month. Obviously there must have been some sales incentives to push the S4.
After phone activation, I didn't see any insurance listed for no-charge, so I called. Sure enough - "sorry, you don't have insurance and Sales reps can't give it free. That will be $10.00 per month extra if you want it." Also - be wary, I found out there is a $200 deductible anytime you use the insurance. I passed.
Next, they denied my $100 rebate and gave me the $55 rebate. They said only 1 per MEID number. "Sorry for the mix up." That is easy to say after they have your money. I'm trying to at least get the $100 rebate instead of the $55. One thing about rebates - Companies count on people not redeeming them and submitted claims being denied. I am so angry with them, I will file complaints with as many consumer organizations as possible. If I can save anyone from buying into their deceptive practices, I will be happy. As soon as I get this rebate, I am switching to another carrier as quickly as possible.