SAN DIEGO, CALIFORNIA -- Anyone looking to file a complaint or sue Cricket for what they have done to you, here is the address of the parent company:
Leap Wireless International, Inc.
Cricket Communications, LLC
5887 Copley Drive
San Diego, California 92111
Tel: 1-858-882-6000 and here are the thieves that run the show:
S. Douglas (Doug) Hutcheson President, Chief Executive Officer and Director
Walter Z. Berger Executive Vice President and Chief Financial Officer
Albin "Al" MOschner Executive Vice President and Chief Marketing Officer
Glenn Umetsu Executive Vice President and Chief Technical Officer
Robert Irving, Jr. Senior Vice President and General Counsel
Leonard Stephens Senior Vice President, Human Resources
NASHVILLE, TENNESSEE -- Ever been completely SCREWED by Cricket? Do you call and call but can't get a live person on the phone who knows what they are doing and does what they say they will do? Ever get looped around their automated system and can't get a supervisor or the manager's name? Well I have done the research for you!!!!
I just got off of the phone with their parent company and here is what you need to solve your problem: Leap Wireless 1-858-882-6000. Keep trying if you get voicemail. Don't leave a message. Someone will eventually answer if you keep calling. It is a toll free number. Tell them you want to escalate a complaint against Cricket. The person answering will ask you how you got the number. Cricket's own website advises that Leap is their parent company. I Googled Leap and got the number.
Ask for the Escalations Department and tell them your problem. If you want to send something in writing, the Escalations Department fax number is 1-720-374-9125. Cricket's Legal Department number is: 1-858-882-9301. The address of the Legal Department is: 10307 Pacific Center Court, San Diego, CA 92121. Go get 'em!!!!
CENTERVILLE, OHIO -- I've been Cricket customer since 2002, service was excellent then, now it's awful! I had over extended my checking account and asked Cricket if they could give me a one day extension. Well I found out my bill was due on that day anyway, but according to the customer service rep, it was Cricket's policy to take the money two days ahead! I asked him "what are you talking about?" And he kept say "according to terms and conditions" that according to him I signed (which I never did, since I never signed anything for Cricket since 2002!). I'm dropping them. I never authorized early payment and I won't put up with rude service!
RIVA, MARYLAND -- Long story short, I had an old Cricket phone and I wanted to activate a temporary plan for traveling. I walked through steps with customer representative and double checked each step of the way. Was told my phone was compatible and plan would work. When I purchased it, turns out it was not compatible and it did not work.
I called for a refund and couldn't get anyone on the phone. Had to use the chat and they only told me they don't give refunds and to call corporate. I called corporate and they repeated that they can't do anything since they give no refunds no matter what. It was their mistake and they basically cheated me out of my money. I will never use them again.
ILLINOIS -- I am so glad I read these comments about Cricket. I was looking at one of their plans and was trying to use the website to order a plan and phone. Maybe it was my laptop, but I was having difficulty seeing everything on my screen to place the order. I got nowhere chatting and trying to find out how to order the plan. I then tried calling customer service to actually "speak" to a live person, but had issues there. After having much difficulty with the trying to actually "speak" to someone about my issue, something told me to check out any complaints. OMG! Thank God I did. I don't think I saw one good comment. Thank you to all who shared your experiences!
USA, NORTH CAROLINA -- I purchased a Galaxy S4 for my son. He wanted an iPhone 5 but the sales representative got him on the phone and explained to us that the S4 was cheaper and a better phone. He stated there were 2 rebates, 1 for $100 and 1 for $55. We would pay $600 up front, mail in the rebates, and pay only $445.00 total for the phone. He would also give us FREE phone insurance saving an additional $10.00 per month. Obviously there must have been some sales incentives to push the S4.
After phone activation, I didn't see any insurance listed for no-charge, so I called. Sure enough - "sorry, you don't have insurance and Sales reps can't give it free. That will be $10.00 per month extra if you want it." Also - be wary, I found out there is a $200 deductible anytime you use the insurance. I passed.
Next, they denied my $100 rebate and gave me the $55 rebate. They said only 1 per MEID number. "Sorry for the mix up." That is easy to say after they have your money. I'm trying to at least get the $100 rebate instead of the $55. One thing about rebates - Companies count on people not redeeming them and submitted claims being denied. I am so angry with them, I will file complaints with as many consumer organizations as possible. If I can save anyone from buying into their deceptive practices, I will be happy. As soon as I get this rebate, I am switching to another carrier as quickly as possible.
OHIO -- I was calling around to find internet service other than cable. I've never dealt with Cricket, but I know a lot of people who have their phones, a few had told me the store here doesn't answer their phone. They don't, so I drove out there and while I was there the guy's cell phone rang and he answered it. Guess that was more important.
Needless to say I bought the internet thingy and it's so slow I hardly ever use it. I am supposed to get a $30 rebate, but when I went to fill out the paper a few weeks later, it was written in Spanish. I can't read Spanish, so I drove out there because they don't answer the phone and he said they didn't have any in English. The cable guy is coming Monday! I'll also stick with Verizon, I know I'd never get one of their phones.
PORTLAND, OREGON -- I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by Cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre-payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund.
I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail stating that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me.
CINCINNATI, OHIO -- I cannot get my phone fixed. They tell me to come back after they tried something, which never works. Then they tell me I need a new phone, tried that. I had a problem with that phone. They will trade it in again for another new phone. Cannot get response from anyone locally, they never return their calls, and never answer the phone. The latest phone I have takes forever to recharge, and the charge doesn't last long and they say there is nothing wrong with the phone or the battery. When I charge my phone if the battery goes out, I have to wait for approximately 2 hours to use the phone. What if I needed to call 911? I can't even do that.
Just want to say I really haven't had problems with Cricket except finding a pay station. I like to have control of my payments and don't like the idea of having payments taken out of my checking account whenever they feel like it. I noticed at first when I did make a payment via phone, they would take the payment out and then put it back in and then take it out again that I didn't like so I just started taking my payments into a store.
Problem is, most of the pay station stores close. You go there once or twice to make a payment and then go back and they are closed. So that's my concern, is having more pay stations available. Need to "beef" up the pay stations for Cricket here in Portland, Oregon. Thank you.