SAN ANTONIO, TEXAS -- Incompetent 611 help. First time I called for help for United States cell phone service the person obviously had English as their second language and I would not speak to someone who asked me if I have "pay go" service instead of pay as you go service. That person should be fired.
Apparently Cricket has no supervisors to get on the phone to resolve a problem if the first person you speak to is incompetent despite the fact that you can hear a roomful of people speaking in the background. It is not possible for any company not to have someone in charge of training and hiring and firing and giving customer satisfaction. They will quickly find out people will switch companies.
Today I spoke with ** who wastes my time with extra words instead of resolving my problem as quick possible. I was on hold to speak to her I wish she would serve as many customers as quickly and effectively as possible. I have been having problems with my voice mail service. I asked her how long their system allowed to record a voicemail. When she did not know the answer instantly I asked her how many different voice mail plans did Cricket have. She said "only one."
She claimed that messages had an unlimited time amount to be recorded. I then asked her as to why they were deleting messages I had not heard especially since they have unlimited amounts of message capability. She put me on hold and apparently then tried to acquire competency in her job. She corrected her original statement and said a message could be a minute or 30 seconds. I hope I get ** fired for being incompetent. I believe nothing she says. I asked to speak to a supervisor and explained that she had better get a message to a supervisor within three work days who calls me back and stops having unheard voice messages deleted in my system.
I only get like five messages a week and if I talk to the person without hearing the message I just leave messages sit in there. Sometimes the messages contain unheard content because they delete them. I only want service that allows me to hear my voice mail messages without ever deleting them unless I do or I will find another provider. Companies who do not listen to their customers needs will find themselves with no customers at all.
MONROEVILLE, PENNSYLVANIA -- I went to Cricket on 8-25-07 to purchase a phone for my 13 year old son for emergency purposes. We decided to purchase a refurbished phone with a 90 day warranty. My son came home from school 2 days after the phone was purchased and said the phone quit working. I then took the phone to cricket. They charged me $10 to replace the phone and gave me the same phone, I then asked if anything is wrong with the phone because I did not want to bring it back again. They stated no it was a fluke.
Not even two weeks later, I went back to Cricket. The display of the phone was unreadable, they blamed me for the problem said I must have gotten the phone wet and would do nothing for me. I have a phone that was not even a month old, that they will not replace and will not fix. I have tried everything and can't get anywhere. I wasted money on a phone for my son's safety and had it for one month. I cannot afford to keep purchasing phones that are garbage.
Before this began, my husband and I both bought Cricket phones. During the same time as my son's problem with his phone, my husband said his phone was not holding a charge. The phones we had purchased were not refurbished. They suggested I go buy a new battery at the battery store across the parking lot.
I explained that the phone should be under a warranty and had insurance. They stated that because I was late on paying a bill, which keep in mind Cricket is pay as you go service, they cancelled the insurance and the warranty without my knowledge even though my first couple bills I paid for the insurance $4.99 extra a month. They would do nothing for me in this instance either. I then had yet another problem where I had paid for the bill already and could not use the phone.
Since it was not working properly I asked to have my money refunded and turn the phone off since it is pointless to keep a broken phone on, they stated I can buy a new phone which I refuse to do or put my phone on vacation status until I can find someone who has a used phone I can purchase and use that on this account. Am infuriated and can do nothing to resolve these problems. My suggestion if you want unlimited calling and think Cricket is the way to go, think again!
HIGH POINT, NORTH CAROLINA -- My boyfriend and I both bought Cricket cell phones and we have had nothing but problems since. You cannot get a live person to talk to and if you do you either have trouble understanding them or they have trouble understanding you. We were supposed to be set up on Automatic Pay monthly but for some reason they just can't it to go through. I get text messages from them threatening to cut my phone off. I have sent them two e-mails but have yet to get a response.
My boyfriend just got his phone April 6th and had it set up Automatic Pay but of course they didn't do it and they cut his phone off. We tried calling 611 and got the recording to which I continued saying I want to speak to a live person and got the recording so confused they finally transferred me to a live person. She had a very thick accent and was hard to understand but when she finally did get what we were calling for she said we owed for April and May.
After several minutes of explaining that that was impossible because we just purchased the phone in April she was gone for another several minutes and came back and said we were right, took the payment over the phone and restored service. We were charged an additional $5.00 (in addition to the monthly charge) to do it over the phone.
When my boyfriend received his phone there was a little crack in the face of his phone so we took it to our local Cricket office and was told it was something we did and the girl was very short and rude. Needless to say, they will not replace it.
Word of mouth is the best and worst advertising for any company and you'd better believe I'll tell everyone I know about the lack of customer service at Cricket. We will get new phones at some point (they cost too much to leave right now) but if we continue to have these problems monthly, we'll eat the cost of the phones and go with a company that provides good customer service.
BOISE, IDAHO -- BOISE BROADWAY STORE MANAGER SUCKS New YEARS EVE 2010. I bought a new phone New Year's eve. The manager at the Broadway store in Boise told me the camera was excellent - he being a photographer. The store was closed Jan 1, 2011 and I took it back the next day. He wouldn't accept it. I told him the camera doesn't even have a flash so he misrepresented it by saying it was excellent. He said "they don't make them with a flash". I quickly opened my previous Cricket phone and showed him the flash. His reply was "so yours is old". Then he looked at it and said "sorry you're over the time limit. I can't take it back". "What time limit?" I said.
He replied "didn't you read your receipt?" I then told him that he never said I had a thirty minute limit. We disputed that point. Then I told him the phone wasn't working in the first place as I tried the number I called about 20 times and it never went through. He didn't even look at the call record to verify that I was trying to get the broken phone to work. He called the number and said "it's working for me". But it wasn't working at the time and that's why there are 20 calls of hang-ups. What is wrong with this Manager from the Broadway Ave store in Boise. Hello? Is commission more important than replacing or refunding someone?
Cricket I'm not telling you to fire him - I'm just saying he made 3 mistakes (some people say 3 strikes and you're OUT). One, he didn't believe me that the phone wasn't working when the call records show it, as a customer of over 5 years "wake up" Manager. Two, he lied about the camera. Three he sent me on a wild goose chase to other Cricket stores who in return told me his store was a franchise and they were not able to take the phone back.
So I'm stuck with a phone that didn't work, but now they claim does, which I don't believe them and why should I. A useless phone to me because it has no flash and I intended to use it to take my pictures indoors at night. Anybody want a phone CRICKET CAOTR II for 30 dollars, call me **. And thank the Cricket Ripoff Customer Service.
Talked to West for sign-up. Talking to a sales representative always seems to go easy wherever you go to. When I got the email confirmation for the FedEx tracking # for the A600 Modem, my mom's apartment number was not there. I asked the account to be under my name, because 1. I did not have all of my mom's information 2. I want to deal with all the hassle if there was any. Called FedEx and they said "call Cricket." Cricket told they can't do anything for me. I talked a sales person, a Customer Service person named ** and a manager so he claims to be.
** could not help me find the order number. I told her that I had two emails that I was looking at. She wanted to hang up on me, and said to call back when I had it. That's when I lost it. I read her the who email and found it on my own. She should be able to tell me exactly where to find the order number. She can't do this on her own. I called back after ** said she will escalate my call to her manager. I gave her the wrong digit for call back number. Spoke with a guy and he did not say he was not the manager, until much later after the conversation, which really made even more mad.
The manager said that the account was under my mom. There was a reason why I called in for my mom. They do not take notes on calls and I believe there are no individual queues for each of the customer service there. My mom never called in there once but she is on the account. Manager's solution is if she does not get the modem it will be ship back to them and she can have a refund in 30 days.
They refuse to reship the item if my mom does not receive it. If she does not get it, then I have to put up my mom to call them to get a refund. She yelled at Clear Services before she called me for help. Unfortunately Cricket does not have the right type of people that will have the patience to put up with my mom and her accent, from what I experience. She said that Clear Service did not understand her. I hope she she will get her modem without the apt. number. It would save her some anguish and anger.
Please beware of Cricket Wireless. I specify Wireless because that is all I have experience with. I was in need of a new (cheap) phone. I researched Cricket (even chatted with a representative online). I read all the fine print available and figured the reason it's so cheap was because of poor coverage. As long as it covered me I was fine with that. I ordered a cricket phone online in December. It came promptly. The plan I got said it was "UNlimited" Talk, Text, Long distance....
Well after the phone had shipped I got the confirmation email from Cricket for my plan. It had more fine print that was unavailable to me before. It stated that I had a long distance number?!?! And that the free long distance was only to landlines?!?!?! That makes no sense! It made the phone useless. I called to cancel the phone (which took me about 2 hours) and I said I would decline the delivery. A customer representative told me to accept the phone delivery and then to call a # she gave me. I agreed and waited for the phone. When it came I called the # and it was the activation #...WHAT!!
So after many more hours trying to get through to the right person, I finally got instructions on how to send it back, yet I was told I was responsible for the shipping cost even though it was their employee that gave me the wrong information. I was told to write "end user web return" all over the box. I did so, and they did refund the cost of the phone. I guess I got lucky with that. I did not give up! If you are waiting for a refund...keep calling, talk to a manager, get names of everyone you speak to and numbers if applicable. Good luck to those who choose to go with Cricket after reading this!
NASHVILLE, TENNESSEE -- Ever been completely SCREWED by Cricket? Do you call and call but can't get a live person on the phone who knows what they are doing and does what they say they will do? Ever get looped around their automated system and can't get a supervisor or the manager's name? Well I have done the research for you!!!!
I just got off of the phone with their parent company and here is what you need to solve your problem: Leap Wireless 1-858-882-6000. Keep trying if you get voicemail. Don't leave a message. Someone will eventually answer if you keep calling. It is a toll free number. Tell them you want to escalate a complaint against Cricket. The person answering will ask you how you got the number. Cricket's own website advises that Leap is their parent company. I Googled Leap and got the number.
Ask for the Escalations Department and tell them your problem. If you want to send something in writing, the Escalations Department fax number is 1-720-374-9125. Cricket's Legal Department number is: 1-858-882-9301. The address of the Legal Department is: 10307 Pacific Center Court, San Diego, CA 92121. Go get 'em!!!!
BALTIMORE, MARYLAND -- Back in January of this year I went to a Cricket store and brought to phones one for me and one for him and let me tell you they were not cheap. In April my son's phone broke and would not charge so I had insurance so he was able to get a new phone and everything was fine I thought. One month later mine broke and I called in and they told me I had no insurance on my line so I said "OK I'll wait." So far that's two phones and remember I just bought these phones in January of 2012.
So this month November the phone I got my son in April is now also broken and I'm really ticked off. That's three phones that don't work and I have not had the phones a year yet. I have decided to call the Bibb on them because they are selling defective phones and want to give us the consumers a hard time if we want replacement phones and it's a little ridiculous and I'm pissed. They are selling people defective phones and I think it's time they have to come up with some money for me or give me a free phone.
As soon as I find a new company I will be leaving this company because they are a rip off. But if you do not pay your bill on time they sure do cut it off and want a payment. I hate calling in because I cannot understand half of what the person on the other end of the line.. They suck and they are a rip off.
HOUSTON, TEXAS -- On June 7, 2012 we purchased a cell phone at a Cricket store. Two weeks later the phone stops working. We take the phone back within the 30 days warranty. Instead of doing straight exchange they charged us for the increase price on the same model, a restocking fee, an activation fee, and warranty. We disagreed with the manager to no avail. She was rude and told us "There is nothing I can do, this is cricket's policy."
We were quite upset, the discussion got heated. She started yelling "you are not respecting me and I'm going to call the police." The reason she threatened us isn't disrespect it's because she didn't like it when we told her,"This store should not be called Cricket, it should be called Crooked and you should have ski mask over your head, because you're the ring leader!" Every company that we have ever done business with makes good on their warranties without charge. Be careful if you deal with Cricket they have an inferior product and poor customer services.
LAKESIDE, CALIFORNIA -- I wanted to file a complaint about the store clerk (not the owner) who was working at the Cricket Mobilewire Inc, store in Lakeside, CA. This incident happened on Sunday afternoon on March 11, 2012. He was beyond rude!!! After overhearing what the clerk said and how he treated this poor woman who left in tears - I of course decided to not take my business there!
I overheard her asking for help, and he rudely snapped at her "YOU COME BACK EVERYDAY ASKING STUPID QUESTIONS!!!" She replied that she hadn't been in there for several weeks. She then added that some people have problems that do not show up on the outside... to which he replied "WELL YOU BETTER FIX YOUR PROBLEMS!!" She replied that she couldn't fix her problems. She tried to ask him about helping her with a phone she purchased, to which he replied "My job isn't to help, it's to sell phones!!"
He also rudely told her "I can kick you out of here and you can never come back again!!" I was so appalled at his "customer service" treatment of this older handicapped woman, that I could not let this rude worker get by with this type of behavior! Shame on him. He has no right working with the public, not treating a disabled senior citizen that way.