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Horrible Customer Service
Posted by on
PORTLAND, OREGON -- I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by Cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund. I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail statig that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me.
     
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Old Timer on 12/26/2011:
I am still waiting to find someone that likes Cricket. They must be out there but I have never heard from one.
Anonymous on 12/26/2011:
They have a big presence in AZ, I know a few people who use them but they don't seem to have any good things to say bout them besides no contracts and cheap OK phones.
Mario The Great on 12/26/2011:
I gave my son a Cricket phone last year - it was the best and most affordable phone at the time. Yes, the customer service is terrible, coverage is sporadic and if you pay CASH, the retailer charges you ummmm 4 bucks. (Last I knew) BUT....for 35 a month, he had unlimited everything. It's hard to beat their pricing. PROS - Cheap and good phones CONS - Terrible, Horrible, Atrocious Customer service, charges for paying cash, sporadic coverage and lots of other complaints.
clarksvilletn on 12/26/2011:
I bought one of their phones at Walmart when they were offering a rebate. I never got it.
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Use of additional phone numbers from one cell phone
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NORTH LAS VEGAS, NEVADA -- If I am correct Cricket has a service where you can have one cell phone and at least 15 different cell phone numbers you can use. This has allowed a stalker that I have been restricting their calls to my Verizon cell phone for years now to have all these numbers to call me from like 200 times a day. Changing my cell phone number isn't the answer because anyone can get your new number on the internet sooner or later as has been the case. This stalker who I know personally thinks it's funny to call and lock down your voicemail, call all day preventing your usage of your cell phone and thinks this is preventing other women from calling you. I have restricted 14 different numbers. When you call the numbers back you get a message, "This number is not activated." Thanks Cricket,
for helping Stalkers with another tool to do their job. Who in the hell needs 15 different cell phone numbers in the first place ?
     
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ktisnumeroUNO on 10/27/2011:
Cricket offers no service like that. Many android and iPhones have third party apps available that will allow the user to appear as if they are calling from a different phone number, and they may select any phone number to assume the identity of temporarily.
Kris10 on 10/27/2011:
If this person really is stalking you. you can file a police report and file for a restraining order against them. Also, what KT said is correct. If you change your cellphone number, you can ask about a un-listed number that way they can't look it up too.
Texas is my home on 06/07/2013:
I've had the same thing happen to me the entire time that I had service. They constantly called but didn't spoke Spanish and English
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Bad phone, bad service
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CINCINNATI, OHIO -- I can not get my phone fixed. They tell me to come back after they tried something, which never works. Then they tell me I need a new phone, tried that I had a problem with that phone. They will trade it in again for another new phone. Cannot get response from anyone locally, they never return their calls, and never answer the phone. The latest phone I have takes forever to recharge, and the charge doesn't last long and they say there is nothing wrong with the phone or the battery. When I charge my phone if the battery goes out, I have to wait for approximately 2 hours to use the phone, what if I needed to call 911, I can't even do that
     
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Alain on 10/24/2011:
Your probably wasting your time at this point. Cricket is a bargain service and if you wait for a phone that works from them, it will be a while. You can keep on trying or look for another service.
Anonymous on 10/24/2011:
I use AT&T (formerly Alltel) for my wife and kids. The prepay plans are only $50. Unlimited text, talk, and internet. Everything is unlimited and its only $50, with no hidden fees or surprise charges at the end of the month. Excellent service area as well.
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Pay stations
Posted by on
Just want to say I really haven't had problems with Cricket except finding a pay station. I like to have control of my payments and don't like the idea of having payments taken out of my checking account whenever they feel like it. I notived at first when I did make a payment via phone, they would take the payment out and then put it back in and then take it out again. That I didn't like, so I just started taking my payments into a store. problem is most of the pay station stores close. You go there once or twice to make a payment and then go back and they are closed.

So that's my concern is having more paystations avaiable. Need to "beef" up the paystations for Cricket here in Portland Oregon.

thank you
     
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Don't go with Cricket
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I have experienced nothing but problems from Cricket. Customer Service was not able to activate my phone that I bought on-line. It took them for ever to find me in their computer even though they were very prompt in charging my credit card for a full months service and the phone. After I finally convinced them that I bought their phone; I was told that I did not have minutes on the phone I would have to prove my payment was on my charge statement. Plus the fact that they could not activate my phone and told me that I had to go to an "authorized dealer" and they would activate it. I took the phone to an "authorized dealer" and they would not help either since I did not buy the phone from them. I ended up sending the phone back, which I paid for the shipping and I hope I get a credit on my charge statement. I have wasted 8 hours or more, beware of buying a phone on-line.... I bought a phone paid for a months service and could not use the phone since they could not activate it...
     
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Alain on 04/17/2011:
A low price isn't much good when the product doesn't work.
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Lousy Service
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KANSAS -- LOUSY - ABSOLUTELY LOUSY CUSTOMER SERVICE...I am one of those people who pay my bill in full every month, & whenever I try to go online to pay, the account won't let me pay, & when I send a note to their "support" I get no reply. Last month I was unable to pay online (I refuse to pay $3 fee for automatic phone pay) so my service was discontinued. When I finally got in touch w/some operator in India, she made it seem like it was my fault, & said, "well, I will waive the late fee for you this month" like she was doing me a favor. I've run into the same problem this month. This is ridiculous service.

STAY AWAY FROM THIS UNPROFESSIONAL COMPANY!!!!!
     
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msnanny on 04/11/2011:
Can you mail a check or money order?
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Contacting Cricket
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SAN DIEGO, CALIFORNIA -- Anyone looking to file a complaint or sue Cricket for what they have done to you, here is the address of the parent company:
Leap Wireless International, Inc.
Cricket Communications, LLC
5887 Copley Drive
San Diego, California 92111

Tel: 1-858-882-6000
and here are the thieves that run the show:

S. Douglas (Doug) Hutcheson President, Chief Executive Officer and Director
Walter Z. Berger Executive Vice President and Chief Financial Officer
Albin "Al" MOschner Executive Vice President and Chief Marketing Officer
Glenn Umetsu Executive Vice President and Chief Technical Officer
Robert Irving, Jr. Senior Vice President and General Counsel
Leonard Stephens Senior Vice President, Human Resources
     
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tnchuck100 on 10/18/2010:
OK, thanks for the information.

Now, what is the complaint??
jktshff1 on 10/18/2010:
Yea, what's the problem?
Skye on 10/18/2010:
The op probably meant this as an informative, if you had a complaint. I think.
nwb on 01/19/2012:
No one answers this phone no. for Cricket problems with bill paid but cut off service anyway. Can't talk to anyone.
missyblue on 06/13/2013:
I called the Leap phone number and got someone after the second ring, he transferred me to the escalations dept, no wait time at all, this was on a tues afternoon. Her name was julie larson, very helpful, saw that I'd been calling about the same issue every day for a week, it took 24 hours, but she resolved the problem and apologized for the runaround I was given. My services were disconnected a day after I paid the bill and when I dialed 611 from my phone to see what was going on, they told me that cricket didn't cover the area I lived in, even though I just bought the new phone in my city less than three weeks ago. The account specialists were morons. I asked for a refund for the bill I just paid and they said Cricket is a non-refundable company. This was the absolute WORST customer service experience EVER. I just so happened to google reviews on cricket so that I could post a complaint about them stealing my money the disconnecting my services when I came across this info for their parent company..so it was very helpful.
kat on 10/24/2013:
This is a nightmare I'm definitely going to write a complaint to the company on poor customer service and the supposedly immediate tech support hasn't called me in two days. I had to call back every time to try to get someone from overseas to help me with my phone that keeps getting a digital Roaming signal on my phone that won't let me call out, text, and get no internet and best of all no signal . The same day I was having the problem I called from my other phone and the person from tech support had me go to mobile networks to see if I had data roaming checked on which I didn't, and had me turn my phone off and back on take the battery out and nothing! Then she gave me a fix it number told me someone would call me the next day at 3 never happened. I call back and tech support from overseas again said I have to give them another 24 hours to call me back I said that's awful I have no use for my phone and I should be credited for the days I don't have use of the service I'm paying for. She said I need to call billing and I was so frustrated. So I call billing they said they cannot credit me until my problem is fixed and he would send my fix it ticket for immediate assistance , than he transferred me to tech support yet again where this overseas guy said he would help me , but then didn't know what to do then said he would get my phone number and put a note to have someone call me back in a few hours and guess what!? NO call back and I'm stuck with no service and yet again No Help and the Tech Support is a bunch of crap and I'm livid I think I need to switch to another phone carrier who can actually help me and not transfer my call overseas where those people have no idea what they are doing it sucks!
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Worst Customer Service for a Phone/Broadband Company
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Talked to West for sign-up. Talking to a sales representative always seems to go easy where ever you go to. When I got the email confirmation for the FedEx tracking # for the A600 Modem, my mom's apartment number was not there. I asked the account to be under my name, because 1. I did not have all of my mom's information 2. I want to deal with all the hassle if there was any. Called FedEx and they said call Cricket. Cricket told they can't do anything for me. I talked a sales person, a Customer Service person named Allen and a manager so he claims to be. Allen could not help me find the order number. I told her that I had two emails that I was looking at. She wanted to hang up on me, and said to call back when I had it. That's when I lost it. I read her the who email and found it on my own. She should be able to tell me exactly where to find the order number. She can't do this on her own. I called back after Allen said she will escalate my call to her manager. I gave her the wrong digit for call back number. Spoke with a guy and he did not say he was not the manager, until much later after the conversation, which really made even more mad. The manager said that the account was under my mom. There was a reason why I called in for my mom. They do not take notes on calls and I believe there are no individual ques for each of the customer service there. My mom never called in there once but she is on the account. Managers solution is if she does not get the modem it will be ship back to them and she can have a refund in 30 days. They refuse to reship the item if my mom does not receive it. If she does not get it, then I have to put up my mom to call them to get a refund. She yelled at Clear Services before she called me for help. Unfortunately Cricket does not have the right type of people that will have the patience to put up with my mom and her accent, from what I experience. She said that Clear Service did not understand her. I hope she she will get her modem without the apt. number. It would save her some anguish and anger.
     
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Do Not Get A Cricket Phone!
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Please beware of Cricket Wireless. I specify Wireless because that is all I have experience with. I was in need of a new (cheap) phone. I researched Cricket (even chatted with a representative on line). I read all the fine print available and figured the reason it's so cheap was because of poor coverage. As long as it covered me I was fine with that. I ordered a cricket phone on-line in December. It came promptly. The plan I got said it was "UNlimited" Talk, Text, Long distance.... Well after the phone had shipped I got the confirmation email from cricket for my plan. It had more fine print that was unavailable to me before. It stated that I had a long distance number?!?! And that the free long distance was only to land lines?!?!?! That makes no sense! It made the phone useless. I called to cancel the phone (which took me about 2 hours)and I said I would decline the delivery. A customer representative told me to accept the phone delivery and then to call a # she gave me. I agreed and waited for the phone. WHen it came I called the # and it was the activation #...WHAT!! So after many more hours trying to get through to the right person, I finally got instructions on how to send it back, yet I was told I was responsible for the shipping cost even though it was their employee that gave me the wrong information.

I was told to write "end user web return" all over the box. I did so, and they did refund the cost of the phone. I guess I got lucky with that. I did not give up! If you are waiting for a refund...keep calling, talk to a manager, get names of everyone you speak to and numbers if applicable. Good luck to those who choose to go with cricket after reading this!
     
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Anonymous on 01/28/2010:
In the umpteen years that I have dealt with Cricket, I would advise all to do the service agreement and to purchase the phone IN PERSON and if there is any kind of mail in rebate offer you make a copy of it in case it "gets lost".
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Problems With Cricket Phones And Customer Service People
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MONROEVILLE, PENNSYLVANIA -- I went to cricket on 8-25-07 to purchase a phone for my 13 year old son for emergency purposes. We decided to purchase a refurbished phone with a 90 day warranty. My son came home from school 2 days after the phone was purchased and said the phone quit working, I then took the phone to cricket, they charged me $10. to replace the phone and gave me the same phone, I then asked if anything is wrong with the phone because I did not want to bring it back again. They stated no it was a fluke. Not even two weeks later, I went back to cricket the display of the phone was unreadable, they blamed me for the problem said I must have gotten the phone wet and would do nothing for me. I have a phone that was not even a month old, that they will not replace and will not fix. I have tried everything and can't get anywhere. I wasted money on a phone for my sons safety and had it for one month. I cannot afford to keep purchasing phones that are garbage. Before this began, my husband and I both bought cricket phones, during the same time as my sons problem with his phone, my husband said his phone was not holding a charge, the phones we had purchased were not refurbished. They suggested I go buy a new battery at the battery store across the parking lot.

I explained that the phone should be under a warranty and had insurance, they stated that because I was late on paying a bill, which keep in mind cricket is pay as you go service, they cancelled the insurance and the warranty without my knowledge even though my first couple bills I paid for the insurance $4.99 extra a month. They would do nothing for me in this instance either. I then had yet another problem where I had paid for the bill already and could not use the phone, since it was not working properly I asked to have my money refunded and turn the phone off since it is pointless to keep a broken phone on, they stated I can buy a new phone which I refuse to do or put my phone on vacation status until I can find someone who has a used phone I can purchase and use that on this account.

I am infuriated and can do nothing to resolve these problems. My suggestion if you want unlimited calling and think cricket is the way to go, think again!
     
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killerklown on 11/04/2007:
Stop getting your phones wet.
Anonymous on 11/04/2007:
What Killer said!
whiskers on 11/04/2007:
The phone didn't get wet! The point is the phone was refurbished and sold as is. I do not believe we did anything to the phone, we purchased it that way.
killerklown on 11/04/2007:
Well, if it's sold "as is", you bought it "as is" and really have no complaint.
Skye on 11/04/2007:
Did they replace the first phone with the same phone?? That's how I read this complaint.

You say you have a warranty, well then go back until you get a phone that works.

I don't know why you just didn't purchase a new phone to begin with with. This refurbished business is going to get costly.

The cheap always comes out expensive.
whiskers on 11/04/2007:
They did give us a different phone the second same type of phone though. The warranty we no longer have on any of the phones even though we bought two out of the three new. I really don't understand their reason for that.
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