I've been a Cricket customer for about two years. When my phone went out I needed a replacement, and the Cricket staff could not preform a simple duty. I called their 800 number and kept getting other 800 numbers to call to. The phone staff was not helpful and was more interested in trying to sell me add ons for my plan. I was told that I needed to purchase the phone through the internet, which I had already tried to do. The internet system would not let me do so, and would tell me to call another set of 800 numbers. After the fifth or so call I decided to go to the store where I encountered rude workers.
The store had about 7 workers and yet for only 4 people waiting, I had to wait about 1 hour. When I explained my issue to the Cricket representative he was uninterested, and tried to sell me the same phone that I wanted from the internet at triple the price, plus an activation fee. I asked him why the big gap in prices, and he mentioned that the ''internet'' prices were for new customers. This was a lie since I had already been told by four phone reps that I could buy a phone at the internet price. The stores seem to be dealer operated, and they are only interested in selling you more phones or services.
To make this short, the Cricket customer service, if you would call it that, is not integrated so you have to call many different people and departments for what should be a simple thing. Their actual stores are less helpful in the sense that they do not want to bother with existing customers.
BOISE, IDAHO -- BOISE BROADWAY STORE MANAGER SUCKS New YEARS EVE 2010. I bought a new phone New Years eve. The manager at the Broadway store in Boise told me the camera was excellent - he being a photographer. The store was closed Jan 1, 2011 and I took it back the next day. He wouldn't accept it. I told him the camera doesn't even have a flash so he misrepresented it by saying it was excellent. He said "they don't make them with a flash". I quickly opened my previous Cricket phone and showed him the flash. His reply was "so yours is old". Then he looked at it and said "sorry your over the time limit I can't take it back". What time limit I said. He replied "didn't you read your receipt?" I then told him that he never said I had a thirty minute limit. We disputed that point. Then I told him the phone wasn't working in the first place as I tried the number I called about 20 times and it never went through. He didn't even look at the call record to verify that I was trying to get the broken phone to work. He called the number and said "it's working for me". But it wasn't working at the time and that's why there are 20 calls of hang-ups. What is wrong with this Manager from the Broadway Ave store in Boise. Hello? Is commission more important than replacing or refunding someone? Cricket I'm not telling you to fire him - I'm just saying he made 3 mistakes (some people say 3 strikes and your OUT). One, he didn't believe me that the phone wasn't working when the call records show it, as a customer of over 5 years "wake up" Manager. Two, he lied about the camera. Three he sent me on a wild goose chase to other Cricket stores who in return told me his store was a franchise and they were not able to take the phone back. So I'm stuck with a phone that didn't work, but now they claim does, which I don't believe them and why should I. A useless phone to me because it has no flash and I intended to use it to take my pictures indoors at night. Anybody want a phone CRICKET CAOTR II for 30 dollars, call me 208-703-8050. And thank the Cricket Ripoff Customer Service.
SAN DIEGO, CALIFORNIA -- Anyone looking to file a complaint or sue Cricket for what they have done to you, here is the address of the parent company:
Leap Wireless International, Inc.
Cricket Communications, LLC
5887 Copley Drive
San Diego, California 92111
and here are the thieves that run the show:
S. Douglas (Doug) Hutcheson President, Chief Executive Officer and Director
Walter Z. Berger Executive Vice President and Chief Financial Officer
Albin "Al" MOschner Executive Vice President and Chief Marketing Officer
Glenn Umetsu Executive Vice President and Chief Technical Officer
Robert Irving, Jr. Senior Vice President and General Counsel
Leonard Stephens Senior Vice President, Human Resources
Talked to West for sign-up. Talking to a sales representative always seems to go easy where ever you go to. When I got the email confirmation for the FedEx tracking # for the A600 Modem, my mom's apartment number was not there. I asked the account to be under my name, because 1. I did not have all of my mom's information 2. I want to deal with all the hassle if there was any. Called FedEx and they said call Cricket. Cricket told they can't do anything for me. I talked a sales person, a Customer Service person named Allen and a manager so he claims to be. Allen could not help me find the order number. I told her that I had two emails that I was looking at. She wanted to hang up on me, and said to call back when I had it. That's when I lost it. I read her the who email and found it on my own. She should be able to tell me exactly where to find the order number. She can't do this on her own. I called back after Allen said she will escalate my call to her manager. I gave her the wrong digit for call back number. Spoke with a guy and he did not say he was not the manager, until much later after the conversation, which really made even more mad. The manager said that the account was under my mom. There was a reason why I called in for my mom. They do not take notes on calls and I believe there are no individual ques for each of the customer service there. My mom never called in there once but she is on the account. Managers solution is if she does not get the modem it will be ship back to them and she can have a refund in 30 days. They refuse to reship the item if my mom does not receive it. If she does not get it, then I have to put up my mom to call them to get a refund. She yelled at Clear Services before she called me for help. Unfortunately Cricket does not have the right type of people that will have the patience to put up with my mom and her accent, from what I experience. She said that Clear Service did not understand her. I hope she she will get her modem without the apt. number. It would save her some anguish and anger.
Please beware of Cricket Wireless. I specify Wireless because that is all I have experience with. I was in need of a new (cheap) phone. I researched Cricket (even chatted with a representative on line). I read all the fine print available and figured the reason it's so cheap was because of poor coverage. As long as it covered me I was fine with that. I ordered a cricket phone on-line in December. It came promptly. The plan I got said it was "UNlimited" Talk, Text, Long distance.... Well after the phone had shipped I got the confirmation email from cricket for my plan. It had more fine print that was unavailable to me before. It stated that I had a long distance number?!?! And that the free long distance was only to land lines?!?!?! That makes no sense! It made the phone useless. I called to cancel the phone (which took me about 2 hours)and I said I would decline the delivery. A customer representative told me to accept the phone delivery and then to call a # she gave me. I agreed and waited for the phone. WHen it came I called the # and it was the activation #...WHAT!! So after many more hours trying to get through to the right person, I finally got instructions on how to send it back, yet I was told I was responsible for the shipping cost even though it was their employee that gave me the wrong information.
I was told to write "end user web return" all over the box. I did so, and they did refund the cost of the phone. I guess I got lucky with that. I did not give up! If you are waiting for a refund...keep calling, talk to a manager, get names of everyone you speak to and numbers if applicable. Good luck to those who choose to go with cricket after reading this!
MONROEVILLE, PENNSYLVANIA -- I went to cricket on 8-25-07 to purchase a phone for my 13 year old son for emergency purposes. We decided to purchase a refurbished phone with a 90 day warranty. My son came home from school 2 days after the phone was purchased and said the phone quit working, I then took the phone to cricket, they charged me $10. to replace the phone and gave me the same phone, I then asked if anything is wrong with the phone because I did not want to bring it back again. They stated no it was a fluke. Not even two weeks later, I went back to cricket the display of the phone was unreadable, they blamed me for the problem said I must have gotten the phone wet and would do nothing for me. I have a phone that was not even a month old, that they will not replace and will not fix. I have tried everything and can't get anywhere. I wasted money on a phone for my sons safety and had it for one month. I cannot afford to keep purchasing phones that are garbage. Before this began, my husband and I both bought cricket phones, during the same time as my sons problem with his phone, my husband said his phone was not holding a charge, the phones we had purchased were not refurbished. They suggested I go buy a new battery at the battery store across the parking lot.
I explained that the phone should be under a warranty and had insurance, they stated that because I was late on paying a bill, which keep in mind cricket is pay as you go service, they cancelled the insurance and the warranty without my knowledge even though my first couple bills I paid for the insurance $4.99 extra a month. They would do nothing for me in this instance either. I then had yet another problem where I had paid for the bill already and could not use the phone, since it was not working properly I asked to have my money refunded and turn the phone off since it is pointless to keep a broken phone on, they stated I can buy a new phone which I refuse to do or put my phone on vacation status until I can find someone who has a used phone I can purchase and use that on this account.
I am infuriated and can do nothing to resolve these problems. My suggestion if you want unlimited calling and think cricket is the way to go, think again!
OKLAHOMA CITY, OKLAHOMA -- I switched my family of 5 to the "new" Cricket Wireless when they offered $100 per line bill credit to T-Mobile customers. Awesome right? Not so much. As soon as my first "free" month of service came around data speeds dropped to 2G or less on all our lines! Be aware that Cricket customers are limited to a max of 8 Mbps on the Art network at best. I'm now getting less than 1 Mbps. Customer Service plays dumb (or are clueless to the corporate practice). Will soon switch to another provider.
COMMERCE CITY, COLORADO -- I went to store to get help I want to be able to make and receive calls when I'm at home. Since the new switch my service only at home goes to roaming. I HAVE A SAMSUNG GALAXY I bought brand new plus numerous other phones from Cricket and note they are telling me I need to buy another one. It's not right!
PITTSBURGH, PENNSYLVANIA -- When "mycricket" became a "NEW Cricket" (did AT&T bought it? I am not sure), I lost wi-fi connection, emails come in bulk once a week, text messages and MSNs reach their receivers in 3 weeks sometimes.
It was such a great company, who needed to make the changes?
I am looking for another provider now. Any suggestions?