TEXAS -- Since it is impossible to find a phone number to call corporate headquarters and the only number that is available is India with whom I wish to file my complaint before sending it to the Attorney General's Office in TX. I am addressing this to you. I feel that you should be made aware of what I encountered this month with my calls to India and I consider it a case of fraud. We live in El Cajon, CA part of the year and in Peacham, VT the other part of the year. After many years of purchasing HP products, I decided to change over to Dell after hearing good reports from close business friends. I regret to say a very poor decision on my part.
I rarely call India as most problems I can resolve either by trial and error or with the help of Google. I had no problems with your product until this month. We purchased a Dell Laptop in April of this year at the Navy Exchange in San Diego. The computer I am now using to write to you is also a Dell Inspiron purchased at Costco in Burlington, Vermont last year. I had a small problem with the software soon after purchasing it in CA. It was purchased on April 2, 2011 and the call was probably made one week later. The technical person fixed it in a very short time. However, about ten days later it reoccurred so I called Dell in India once again.
This time I was told that it would cost me $69.00 for them to repair it. I told them I had three months for software repair, but the tech refused to do anything about it. I hung up and called back the next day and this time to repair the same problem, it was $293. The tech said I would be protected for one year under this fraudulent contract. I was outraged and called him a crook and notified them I would be contacting Dell in the USA. He proceeded to turn me over to his supervisor to explain why they had to charge me. I told him that I didn't need to talk to a supervisor as I was already on to their scam and told the supervisor the same thing.
Just for my own satisfaction I called back one more time and when I was being told the same story again, I finally said, “I don't want to hear any more lies, I know what is taking place and I can fix it myself with Google.” By the time I finished speaking and in a very firm, angry voice, the man with whom I spoke told me something he said might get in trouble for and that was the repairs are made with the help of Google and I should be receiving free support for three months. Finally, an honest man still exists at Dell, India. So now we see the beginning of what I predict I shall see will be future happenings.
We outsource our business to foreign countries, and for some time we get good and polite service. However, the crooks takeover and we get what I mentioned above and this is probably just the beginning of what is to come. Of course, the headquarters won't list their phone number or a fax number and when you ask India for a number their response is “we don't know it.” In my opinion it is dishonest and I have started my goal to discourage people from purchasing DELL. It is no wonder you don't take calls, your lines would be tied up all day. If one sends e-mails or a fax, it goes to India and I am certain they go into the shredder so they continue their scam!
So now I shall have my husband make an appointment with the NEX officer when we return to share my experience and the desire to remove Dell products from all military exchanges. I will now file complaints to the BBB and the Attorney General's office in TX and hope my quest for protecting future consumers can be accomplished.
DALLAS, TEXAS -- I have purchased what I thought was top of the product. Dell customer service is awful. They are trained to give you the run around. I have a printer that is supposed to be wireless that you have to hook up manually. I reported it and sent it in and was told that was the best they could do. Then I had overheating issues with the battery charger. I am talking overheating to the extent of causing a fire. They sent me with my reluctance a new charger since it was still under "warranty".
I was extremely angry with the outcome knowing common sense that something else was going on; and I repeatedly said that I want a new laptop due to all the problems. After receiving the charger, the battery goes out and the overheating continues and now the desktop is overheating. After 2 weeks and up-teen phone calls and reporting 2 supervisors for uncalled behavior, I sent it in again. When it was returned the battery is still not replaced, the charger is not replaced, and the unit comes back with missing parts and is damaged. I was so angry that I immediately called and after another two weeks of every day on the phone up to 6 hours a day.
They sent my missing piece with a new battery. They have refused to send me a new laptop and they are well aware of the overheating issues. I have a one-year old desktop that is falling apart and will cause a fire. They refuse to take care of the damages.
I despise Dell and I let everyone know how they are that will listen. I guess instead of making it right and send a whole new unit with the printer, they decided to wait on my phone about my house burning down. WOW! I would love to be part of a lawsuit and welcome anyone to contact me that has a similar situation. What is funny is that my research show that are well aware from past lawsuits about the overheating and continue to sell the same lemons. They are fully aware that they are ripping off people and are glad to do it!
FAYETTEVILLE, ARKANSAS -- Please avoid the Dell Inspiron 15" laptop notebook. I liked my Dell for about 5 min, until I discovered it has a "glitch" that causes the cursor to jump all over the place as I am typing. No matter the environment -- a Word doc, email, Facebook--it is impossible to type more than a few lines with this computer without enduring the annoying defect that the cursor jumps as you are typing, and suddenly you find yourself typing in the middle of a word, three lines above where you think you are.
I have spent three sessions with Tech Support, and all I have learned is that this is a common problem and there is apparently no solution for it. Because I have had the piece of junk more than 21 days, neither Walmart nor Dell will refund my money. I have learned my lesson. I WILL NEVER BUY ANOTHER DELL COMPUTER. (In typing this brief paragraph, I had 7 annoying jumps of the cursor.)
ROCK CITY, COLORADO -- My son-in-law recommended Dell when I was purchasing a new computer. What a mistake!! Two weeks after buying a Dell Inspiron 600, the whole system crashed; it even wiped out my Maxtor external hard drive. I had bought extended warranties and repair contracts. After 5 hours on the phone with someone in Asia, I was able clean the computer down to the hard drive but am not able the access the Microsoft Office 365 Home Premium that I purchased with the computer; consequently spent in excess of 20 hours trying to get answer about this.
Support at Dell is a colossal joke, there is always some number necessary for them to answer (DPS for instance) so that you cannot get... they ignore the request. Getting a technician to answer will cost an additional $38! I have already paid almost $300 for warranties and repair contracts, why should I have to pay again? In addition, sound on internet programs is iffy and frequently stops. I am so weary of trying to get answers. Guess I will just keep posting these reviews so that other people to buy any Dells. My advice, buy locally so there is a real person to talk to.
Our broadband modem was faulty and had to be replaced. Once the modem was replaced our Dell Inspiron wouldn't connect to the router. Thinking that the problem might be software-related, my wife called Dell tech support. After taking control of our computer, the techie told my wife that he discovered that malware was preventing the computer from connecting to the internet.
For $129 plus tax they could fix it. However, it would be a better deal if we paid $239 for a one-year service contract. However, even if we bought the service plan, he could not guarantee he could fix the problem. We said "no" and called our internet provider. A Time Warner tech rep found that the problem was related to our security software preventing a connection to the router. Problem solved for free. Conclusion: the Dell tech representative had no idea what was wrong with our computer and instead was bent on making a sale.
I've had my Dell Inspiron M5030 laptop about a year and a half. I don't use it much and it looks like it came off the showroom floor. Was using it two days ago and it shut down unexpectedly. Upon start up attempts, there is no screen display and the computer has a consecutive 7 beep warning that indicates the motherboard is fried. Went on the internet to find this is a common problem found in abundance AND shortly after factory warranty has expired. I will NEVER by ANYTHING from Dell again...NEVER!!! Guess I'll just hope for the lawsuit to begin.