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Dell Computer Corporation Printers

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Dell Everything
Posted by Retha on 06/03/2006
DUNCAN, SOUTH CAROLINA -- I got the all in one printer 924 with my computer and our sale rep left out that we would need to order ink cartridges but anyway the order was placed Thursday and ask it to be over night.You know they didnt get that right.I spoke to repHarrishh ex.5377910 and he said it would be $3.95 for overnight and I said ok.He said Mrs.Williams everything comes to $118.75 and gave me the order#.Yesterday has came and gone and still no ink cartridges.I called and spoke to Monica on 6-2-06 at 3:45pm and she said they would take off the overnight fee of $3.95 but it would take up to 5-7days just for $3.95.I called DHL and spoke to them myself and was told that it was never put in as overnight that it is ground and it would not be here until Tuesday of next week. Now with everything we have had to deal with about the computer and is still not right and know one has still not called my mother back because that is what she ask for.So she called to talk to someone about their poor service and they hug up on my mother.I could keep on talking about what has happen but Im not because all it is giving me is a head ache but I can tell you what has not happen. We have heard Nothing from Dell.If I had the $200.00 I would send everything back to them. If anyone is reading this before they bye from Dell RUN THE OTHER WAY.....I have checked the box for Dell to respond just like I have on the first one and they have not.

     
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Posted by Anonymous on 2006-06-03:
Costco has the best pritner replacement prices, perhaps you can try them. Stop hagling over Dell pickle.
Posted by Bowlasoup on 2006-07-12:
Those DELL printers are rebranded and cartridge-crippled Lexmarks (Lexmark ink carts require mutilation to fit DELL Lexmarks). I made the mistake of letting them give me one of the free multifunctions, what garbage. I agree completely, don't bother with DELL branded printers.
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Poor quality printer
Posted by Zonnie on 03/23/2010
The printer is of poor quality and prints very few pages per cartridge. I am very disappointed in this product. I just spend $55.00 dollars on cartridges (black & color) because it stopped printing well. It didn't work. Actually NOTHING WORKED TO FIX IT!!!

What a waste of money - a total rip off. I haven't used it much because of the expensive cartridges - good thing. I only went through 3 sets of them - before it became one big piece of trash. I am stuck with these "good" cartridges & a printer that prints blank pages with bits of color.

The manual was worthless. I see other people have this same issue on the internet - but it is not addressed in the troubleshoot part of the manual. I will NEVER EVER buy Dell again.

     
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Posted by Anonymous on 2010-03-23:
Have you checked your settings? Made sure your print head is cleaned? made sure your cartridges are snapped in all the way> Your software is installed correctly? Most issues are user error and answers can be found on google.
Posted by bcd on 2010-03-23:
I just downloaded the Dell Photo P703w All-In-One Printer User's Guide. I found a section on troubleshooting print quality problems within five minutes after I read this post.

zonnie, have you attempted this?
Posted by Annie4321 on 2010-07-16:
I also purchased this piece of junk--Dell P703W printer. Also purchased a $900 Dell laptop 6 months ago, and the hard drive just crashed. What has happened to Dell?
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Tech caused irreversible damage and lost irreplaceable information to my comp printer
Posted by Kycat on 07/07/2013
ROUND CITY, TEXAS -- Nature of Complaint: Repair and damage Issues - The repairs resulted in irreversible damage, software loss information loss of 9 years of documents pictures that cannot be replaced. Dell did not back up my computer information when working on it and lost irreplaceable information etc of 9 years. Also, lost a printer in mint condition that is made for my computer as well.

Problem:
I would like to speak about my recent Dell technical support dating back to beginning of June of this year, 2013. Dell was contacted to assist with tech service on my computer, however during this service, new problems were caused where I had to call Dell several times to try to restore my computer to working settings and configuration. During my last session, the tech worked very hard, but it appears my printer had been DELETED from my computer to reset the settings, but in doing so, the tech did not check or restore initial settings first and now has discovered my printer from Hp 2004 officejet 4215 all in one software is NO LONGER available from HP to reinstall in my computer except the Printer default was available only to print. So this means my printer no longer can scan or fax, hence and all editing features ink levels etc., I have Lost all my scans of pictures and documents from 2004 - current date, 9 years of scans pictures documents and projects lost. In addition, this printer was a gift and was in mint condition specifically for my use in home and work. It now no longer works or is available. Your tech advised me I would need to buy a new printer all in one as mine cannot be remedy as its obsolete software . I feel Dell is responsible for my loss and not to mention all the data, 9 years that is irreplaceable and cannot be recovered. A printer that is an antique and can't be purchased or replaced with the same model or style. The supervisor then said It was my fault the tech did not save the info. And my fault they lost all my printer scan fax and copy services.

Then, the supervisor told me there was not anyone else I could submit my complaint to and nothing else could be done, that it was my responsibility to purchase a new printer scanner fax copier that will support my computer which is over. $ 500.00 if I. Lucky enough to find one as that model is no longer made.
     
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Posted by John Nicholson on 2013-07-08:
I did a quick search and came up with many places from which you can download the software for your printer. Try:

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?cc=us and prodSeriesId=351105 and taskId=135

HP has available drivers and software installation downloads for most all of their printers, old or new. You can go to the link I gave you or HP.COM to begin or go to other places on the web that have all this stuff.

It sounds like you let a tech at Dell take control of your computer and he messed it up. Never a good idea to let them have access to your machine. A good computer store in town is better for you to take it to. Also, why let someone at Dell, in India no doubt, try to fix your HP printer? And, finally, printers are so cheap now that you probably would be better off buying a new printer. Just make sure you have nothing of the old printer's software, etc. on your machine when you install a new one.
Posted by Thank you on 2013-07-21:
Thanks for the advise
Posted by The drivers won't download on my computer, on 2013-07-21:
I tried and the drivers won't connect to my computer or download. That's the issue. Dell deleted whatever part that gives the connection from downloading onto my computer, no connectivity. Dell said it was an accident when their tech did work on my computer and it can't be remedied. Then they said it was the Hp printers responsibility since their drivers won't download on my computer. I've talked to 3 other techs, not dell . And they said dell lost info by not backing up info and its a part of the computer that cannot be re installed. Then they tried to blame the hardware of my computer since it had expired 5 years ago..?? if I want any external device like a printer etc, I have to buy a new computer, how convenient for dell. Then they had the nerve to offer me a Small discount on a computer. What a joke... Are you kidding me ?
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Dell Printer Nightmare
Posted by Hogan0211 on 02/02/2013
I have a large and frustrating complaint about Dell. I am a nursing student and am required to print at least 100 pages or more per month. The expense of nursing school is bad enough buy when my ink doesn't even last a month and at that the cartridges cost $80 and now I have tried to get my cartridge refilled only to be told by the company that was going to refill my ink that Dell has now installed a chip in the cartridge that won't allow them to be refilled so now if I want to use my printer it is going to cost me $80 dollars a month when my friends Epson printer has allowed her to print for 2 semesters and is still going strong on printer cartridges that have been in the printer for a year and she is printing the same amount of pages that I am. My new print cartridge which had only printed maybe 50 pages if that, decided to quit and tell me that I wasn't using the correct print cartridge. How odd is that that it was just printing fine and now it decides that the cartridge is wrong. I attempted several times to contact customer service to no avail.

I tested the cartridge as they suggested to make sure there was ink in the cartridge, it better still have ink only 50 pages had been printed. Yes, the cartridge still had ink. How many ways can one take out their aggressions on a printer? I can think of a few but I feel that my husband and kids will think that I have lost my mind. I would love to tie the printer to the back of my car and drive until there is nothing left I hate you Dell printer I will never buy a Dell product again.

I just bought a new Lenovo computer and I love it Dell printer prepare to be replaced and just know I am now going to search where to connect a rope to connect you to my bumper.

     
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Posted by clutzycook on 2013-02-03:
That's one important thing to consider when buying a printer. How much does the ink cost.
Posted by trmn8r on 2013-02-03:
Is the cartridge that is causing trouble a genuine Dell cartidge? If not, that could be the problem.

You are in a tough situation. I have had two all in one printers in the past 3 years, and didn't like either one. Printer manufacturers make their money from ink sales these days, not the printer itself. I've had a Lexmark and a Brother. The only good thing about the Brother is the generic ink cartridges are cheap and work great. I checked that out prior to deciding on it.
Posted by Karnamay on 2013-02-03:
Offer your friend a few dollars to do the copying.
Posted by ok4now on 2013-02-03:
Stop wasting your money on Dell ink and buy the Epson.
Posted by madconsumer on 2013-02-03:
i made the purchase of a laser all in one a couple years back. toner never dries out, and very reliable. toner cartridges are top dollar, but i yet to have used one of the cartridges up.
Posted by Dakota1015 on 2013-02-03:
In your situation, the best idea would be to skip the inkjet printers and get a laser printer. You can find a good HP black & white laser for just over $100 if you shop around. A slightly larger initial investment, but you will get superior print quality and your yield per cartridge will be in the thousands of pages, not a few hundred like with inkjet. Save the inkjet for when you need to print color only.
Posted by Kay on 2013-07-09:
Just a note, I had an hp office jet printer all in one for 10 years with no problems At all till dell dismantled it . So, consider hp printers- office jet 4620 may be comparable.
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Dell Quality
Posted by Annie4321 on 07/16/2010
This printer/scanner/copier has never been satisfactory. A colleague also purchased it, and Dell replaced it twice--it never worked properly and they finally gave her another model.

Unfortunately, I never pursued a replacement and am left with junk.
     
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Do Not Buy Any Dell Products. One Ridiculous Company.
Posted by Carco on 01/15/2010
1 Yr. Ago I purchased a Dell p703w wireless printer. It was 1 yr and 3 days old when it stopped printing black. After doing all of the normal steps, including purchasing a $22.00 Dollar ink cartridge at Staples, we got nowhere. We contacted Dell customer svc. Somewhere in the middle east and Dell refused any assistance with this product. They informed me that the printer has a hardware issue and can not be fixed. I was told I would get a substantial discount on a new printer. I was sold a bill of goods. The printer I received was the w313w. I found out later that it has very poor reviews and in no way is comparable to the 1 I had. I got no discount as all pricing was the same as offered on their website. I even bought a 3 yr warranty to protect this purchase. When I got this item, after a half day of frustration trying to get it to set up, I get a " problem with the printer head " message. I gave up and literally had to hollar at the person who kept on telling me about their 15 pct. Restocking fee. In the end I am returning this printer for a full refund. I am only out the $22 bucks spent on the ink.

Those creeps even asked for the old ink cartridge sent to them and they gave me a replacement with the garbage unit they sent me. Moral of the story, please do as I will do and never patronize Dell ever again! And don't get me started about Sears. They stink also.
     
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Posted by bcd on 2010-01-15:
I have been unable to verify that there is a Dell w313w printer. Where did you read the poor reviews of this printer?
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Dell Printer ink Kx703
Posted by Helly on 11/08/2009
I agree with everyone else that purchased this printer. I think it has a built in evaporator!! I would be less expensive to throw away the printer and buy another than keep buying ink!!!!
     
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Like the product hate the tech support.
Posted by Jjay on 11/02/2009
I just purchased a new Dell Studio 15 with Windows 7. Five days old, well within the warranty period. About 2 1/2 days into trying to install my current Dell printer, which works great on two other Dell desktops, I've come to realize it was a big mistake to buy another
Dell. The printer software will not install properly onto the new Studio, won't be recognized by Studio, no communication with printer, etc. I contacted Dell Support several times and because my printer, a Dell 968 AIO printer, is out of warranty they refused to help diagnose the issue. the issue that only exist with the brand new, five day old Studio 15.
I purchased extended warranty on both of my Desktops and on the newest model when tech assist was needed it was very poor, several of my issues were not resolved. I should have known from that experience not to by another Dell.

     
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Posted by warddw1526 on 2009-11-02:
Is the printer fully functional on the other computers?
Posted by zami on 2009-11-16:
I have the same issue with my studio laptop with Windows 7 and the AIO all in one 968. Called Dell support, transferred 3 times and eventually dropped. A pitiful support experience. On the ports tab within the printer properties I added a standard TCP/IP port after installing the printer driver and I am using that to print directly to the printer and it is working so far. It seems the Dell network communications software used to talk to the printer does not work correctly on windows 7. I tried the 32, 64 and Vista version all with the same issue. I also updated the printer firmware via the USB connection.
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I Want To File Suit Against Dell Re: 962 All In One
Posted by Lake1111 on 06/02/2009
The black printer cartridges I ordered from Dell in April and May 2009 work for about 24 hours, then my printer starts giving me error messages "left printer cartridge incorrect", "left printer cartridge out of line", etc. I've found similar complaints online. The cartridges are dummies.

I want to get a lawsuit regarding this settled with Dell. With all the Class A's that have been settled against them, they still don't get it.
     
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Dell V305 Printer Sucks
Posted by Nikkko on 02/05/2009
I just received this printer from the veterans affairs and it worked fine for a couple days... Then it wouldn't feed the paper right. I unplugged it to check what was the problem just to plug it back in and there was no power... I checked the troubleshooting link for Dell and the the computer said the link is broken...how fortunate... Then I check this page and a customer left a complaint about Dell v305 printer and when I check it the site said reviewed for solicitation... It seem like there is no help where ever I turn...Nice job Dell... Seems even tho your services are crappy no one can do nothing about it... I will go to a radio station if I have to or create my own website if I have to... So these multi mega rich corporation stop ripping people off....

If you see this complaint it means you are lucky to be reading it... It probably will get pulled for solicitation.. .My service tag is 45247f1... This is a true story.
     
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Posted by Soaring Consumer on 2009-02-05:
Probably the complaint that was removed advertised a link to another website or something.

I suggest that you tell the VA office about your experience and ask them to give you another printer from a different brand.
Posted by Anonymous on 2009-02-06:
The troubleshooting page works. It's the specific links that are broken. Visit a user forum for better help.
Posted by oldisgood on 2009-02-07:
you got your printer from "veterans affairs"? Is this my tax dollars at work?
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