ROUND CITY, TEXAS -- Nature of Complaint: Repair and damage issues - The repairs resulted in irreversible damage, software loss, information loss of 9 years of documents, pictures that cannot be replaced. Dell did not back up my computer information when working on it and lost irreplaceable information, etc. of 9 years. Also, lost a printer in mint condition that is made for my computer as well. Problem: I would like to speak about my recent Dell technical support dating back to beginning of June of this year, 2013.
Dell was contacted to assist with tech service on my computer. However during this service, new problems were caused where I had to call Dell several times to try to restore my computer to working settings and configuration.
During my last session, the tech worked very hard, but it appears my printer had been DELETED from my computer to reset the settings. But in doing so, the tech did not check or restore initial settings first and now has discovered my printer from Hp 2004 OfficeJet 4215 All-in-One software is NO LONGER available from HP to reinstall in my computer except the printer default was available only to print.
So this means my printer no longer can scan or fax, hence and all editing features ink levels, etc. I have lost all my scans of pictures and documents from 2004 - current date, 9 years of scans pictures documents and projects lost. In addition, this printer was a gift and was in mint condition specifically for my use in home and work. It now no longer works or is available. Your tech advised me I would need to buy a new printer all in one as mine cannot be remedy as it's obsolete software.
I feel Dell is responsible for my loss and not to mention all the data, 9 years that is irreplaceable and cannot be recovered - a printer that is an antique and can't be purchased or replaced with the same model or style. The supervisor then said it was my fault the tech did not save the info and my fault they lost all my printer scan fax and copy services. Then, the supervisor told me there was not anyone else. I could submit my complaint to and nothing else could be done, that it was my responsibility to purchase a new printer/scanner/fax/copier that will support my computer which is over $500.00 if I'm lucky enough to find one as that model is no longer made.
I have a large and frustrating complaint about Dell. I am a nursing student and am required to print at least 100 pages or more per month. The expense of nursing school is bad enough but when my ink doesn't even last a month and at that, the cartridges cost $80. And now I have tried to get my cartridge refilled, only to be told by the company that was going to refill my ink that Dell has now installed a chip in the cartridge that won't allow them to be refilled.
So now if I want to use my printer, it is going to cost me $80 dollars a month when my friend's Epson printer has allowed her to print for 2 semesters and is still going strong on printer cartridges that have been in the printer for a year, and she is printing the same amount of pages that I am. My new printer cartridge which had only printed maybe 50 pages, if that, decided to quit and tell me that I wasn't using the correct print cartridge. How odd is that that it was just printing fine and now it decides that the cartridge is wrong? I attempted several times to contact customer service to no avail.
I tested the cartridge as they suggested to make sure there was ink in the cartridge; it better still have ink, only 50 pages had been printed. Yes, the cartridge still had ink. How many ways can one take out their aggressions on a printer? I can think of a few but I feel that my husband and kids will think that I have lost my mind. I would love to tie the printer to the back of my car and drive until there is nothing left. I hate you Dell printer. I will never buy a Dell product again. I just bought a new Lenovo computer and I love it. Dell printer prepare to be replaced and just know I am now going to search where to connect a rope to connect you to my bumper.
The printer is of poor quality and prints very few pages per cartridge. I am very disappointed in this product. I just spend $55.00 dollars on cartridges (black & color) because it stopped printing well. It didn't work. Actually NOTHING WORKED TO FIX IT!!!
What a waste of money - a total rip off. I haven't used it much because of the expensive cartridges - good thing. I only went through 3 sets of them before it became one big piece of trash. I am stuck with these "good" cartridges & a printer that prints blank pages with bits of color. The manual was worthless. I see other people have this same issue on the internet - but it is not addressed in the troubleshoot part of the manual. I will NEVER EVER buy Dell again.
1 yr. ago I purchased a Dell P703w wireless printer. It was 1 yr and 3 days old when it stopped printing black. After doing all of the normal steps, including purchasing a $22.00 ink cartridge at Staples, we got nowhere. We contacted Dell customer svc. Somewhere in the Middle East and Dell refused any assistance with this product. They informed me that the printer has a hardware issue and cannot be fixed. I was told I would get a substantial discount on a new printer. I was sold a bill of goods.
The printer I received was the V313w. I found out later that it has very poor reviews and in no way is comparable to the 1 I had. I got no discount as all pricing was the same as offered on their website. I even bought a 3-yr warranty to protect this purchase. When I got this item, after a half day of frustration trying to get it to set up, I get a " problem with the printer head" message. I gave up and literally had to holler at the person who kept on telling me about their 15 pct. restocking fee. In the end I am returning this printer for a full refund. I am only out the $22 bucks spent on the ink.
Those creeps even asked for the old ink cartridge sent to them and they gave me a replacement with the garbage unit they sent me. Moral of the story, please do as I will do and never patronize Dell ever again! And don't get me started about Sears. They stink also.
I just purchased a new Dell Studio 15 with Windows 7; five days old, well within the warranty period. About 2 1/2 days into trying to install my current Dell printer, which works great on two other Dell desktops, I've come to realize it was a big mistake to buy another Dell. The printer software will not install properly onto the new Studio, won't be recognized by Studio, no communication with printer, etc.
I contacted Dell Support several times and because my printer, a Dell 968 AIO printer, is out of warranty. They refused to help diagnose the issue - the issue that only exist with the brand new, five-day old Studio 15. I purchased extended warranty on both of my desktops and on the newest model. When tech assist was needed, it was very poor; several of my issues were not resolved. I should have known from that experience not to by another Dell.
I just received this printer from the Veterans Affairs and it worked fine for a couple days...then it wouldn't feed the paper right. I unplugged it to check what was the problem, just to plug it back in and there was no power. I checked the troubleshooting link for Dell and the computer said the link is broken...how fortunate. Then I check this page and a customer left a complaint about Dell V305 printer and when I check it, the site said reviewed for solicitation.
It seem like there is no help where ever I turn. Nice job Dell. Seems even though your services are crappy no one can do nothing about it. I will go to a radio station - if I have to or create my own website, if I have to...so these multi mega rich corporation stop ripping people off. If you see this complaint, it means you are lucky to be reading it. It probably will get pulled for solicitation. My service tag is **. This is a true story.
On March 30, 2007, my mother bought me a new Dell with printer and Vista. It was a surprise that she and I have regretted since it arrived. But I am only complaining about the printer which has not performed properly since setup. It has never finished a print job and would not allow me to purge canceled print jobs. I had to disconnect the printer and restart the printer every time I used it and even then, it would start up printing out the canceled job.
After using a few pages, the printer would remind me that I needed to order ink because mine was running low. The ink cartridges can only be purchased through Dell. I have friends who are actually computer savvy and they could not find the problem so I decided to call for technical support. My mother paid extra for an extended warranty and technical support.
I called early in the morning to allow plenty of time before I had to go to work. However, I spent three hours on the phone with the technician and missed time from my job—an expense not covered by any warranty. The printing problem seemed to be resolved. The next morning it would not print and I didn't have time for a three-hour chat. The technician was polite but I had to work. I tried to get the printer working after work when my son needed to work on a final for college but had no success. I bought a new printer (a Canon) and sent Dell a complaint and called my mother to ask that they send her a refund for the printer.
After several calls and emails (mine never received a response), Dell decided that we were entitled to a new printer. I tried one more email to remind them that I already owned a new Cannon and didn't want a new Dell printer. They sent me a refurbished printer instead of a new replacement. My mother called them to remind them that the printer was only three months old and was told it was no longer under full warranty. Now I have two used Dell printers and am expected to send them the original. I tried to call the company again and never reached a human. I sat on hold for fifteen minutes before hanging up and writing this complaint.
I feel like Dell does not care about its customers. They took advantage of my 80-year old mother and now do not have to stand behind their product. I will never purchase a Dell product and will make sure that anyone I talk to about computers knows about my experience. Customer service is nonexistent at Dell.
DUNCAN, SOUTH CAROLINA -- I got the All-in-One printer 924 with my computer and our sale rep left out that we would need to order ink cartridges. But anyway, the order was placed Thursday and ask it to be overnight. You know they didn't get that right. I spoke to rep ** ext. ** and he said it would be $3.95 for overnight and I said OK. He said, "Mrs. ** everything comes to $118.75" and gave me the order #. Yesterday has come and gone and still no ink cartridges. I called and spoke to ** on 6-2-06 at 3:45 pm and she said they would take off the overnight fee of $3.95, but it would take up to 5-7 days just for $3.95.
I called DHL and spoke to them myself and was told that it was never put in as overnight - that it is ground and it would not be here until Tuesday of next week. Now with everything we have had to deal with about the computer and is still not right and no one has still not called my mother back because that is what she ask for. So she called to talk to someone about their poor service and they hug up on my mother.
I could keep on talking about what has happen but I'm not because all it is giving me is a headache. But I can tell you what has not happen: we have heard nothing from Dell. If I had the $200.00, I would send everything back to them. If anyone is reading this before they buy from Dell, RUN THE OTHER WAY. I have checked the box for Dell to respond just like I have on the first one and they have not.