1 Yr. Ago I purchased a Dell p703w wireless printer. It was 1 yr and 3 days old when it stopped printing black. After doing all of the normal steps, including purchasing a $22.00 Dollar ink cartridge at Staples, we got nowhere. We contacted Dell customer svc. Somewhere in the middle east and Dell refused any assistance with this product. They informed me that the printer has a hardware issue and can not be fixed. I was told I would get a substantial discount on a new printer. I was sold a bill of goods. The printer I received was the w313w. I found out later that it has very poor reviews and in no way is comparable to the 1 I had. I got no discount as all pricing was the same as offered on their website. I even bought a 3 yr warranty to protect this purchase. When I got this item, after a half day of frustration trying to get it to set up, I get a " problem with the printer head " message. I gave up and literally had to hollar at the person who kept on telling me about their 15 pct. Restocking fee. In the end I am returning this printer for a full refund. I am only out the $22 bucks spent on the ink.
1 Replies - Latest reply on 01/15/2010Add reply
Those creeps even asked for the old ink cartridge sent to them and they gave me a replacement with the garbage unit they sent me. Moral of the story, please do as I will do and never patronize Dell ever again! And don't get me started about Sears. They stink also.
Bait & Switch Sales Tactics
I purchased a Dell Computer System via a phone conversation with a Dell Sales Rep. named Cindy and was told that I would have 6 months of no interest and no payments and that prior to the end of the 6 ... read full review5 Replies - Latest reply on 01/29/2009
Well, so much for that!
SALEM, OREGON -- One week ago, I received a shiny new Dell Inspirion 531S with Windows Vista. I was overjoyed to find that, unlike my old computer, which needed a flimsy USB wireless receiver, it had a wireless NIC.
I ... read full review9 Replies - Latest reply on 01/02/2008
I want to highlight 2 issues with Dell Firstly their lack of customer service which includes treating customers like they are imberciles and ignorant fools. And secondly their proud culture of not admitting to faulty parts on their systems such as the Dell Vertical Line Fault. http://direct2dell.com/one2one/archive/2007/04/09/10675.aspx
2 Replies - Latest reply on 07/01/2007Add reply
Anyway, my laptop, an Inspiron 510m falls outside of the models that they acknowledge have a problem, well I invite Dell to come and sit in front of this piece of Junk laptop and try and type through 21 verical lines that aren't a problem wit my laptop. I guess it could be worse, my battery could have exploded in my lap while I was typing this.
I hope Dell starts getting back to any business's core values of looking after the customer. Dell is living in a state of denial, just lcky they don't build cars............
VIRGINIA -- Help! I purchased the above computer. My Solomon IV software was loaded on to my D Drive(40GB). All other work files Microsoft Office, PDF, etc are on my G Drive(20GB). PROBLEM....the computer is so slow & sluggish that when I am using Solomon, releasing batches, starting a new AP or AR batch, generating recurring AP entries or General Journal Entries the software locks up. This has resulted in partially released out of balance batches. Then I have to manually reenter the AP.I get switch to error messages when I try to close windows by clicking X. This slowness/sluggishness has also caused my other Microsoft Office documents not to open and lock up. The same thing happens when I go into Internet Explorer.
2 Replies - Latest reply on 10/06/2004Add reply
What can I do to solve this problem. It has seriously affected the amount of work I can accomplish. I am not meeting my deadlines because of this problem. So far I've spent over 3 hours on the phone with Dell but no success. For $2500.00 I should get a dependable, fast servier
Why would anyone buy a Dell?
INDIANA -- I've just spent two frustrating hours on the phone trying to report fraud to Dell Computers. Someone stole my father's social security number and purchased a Dell computer through the Dell financial ... read full review4 Replies - Latest reply on 01/16/2008
Mail In Rebates
ROUND ROCK, TEXAS -- I purchase a laptop from Dell in February 2003 Order # 246385919 and I was promised a $450.00 mail in rebate by their sales woman named Crystal Lanphere. The only receipt or packing slip that they sent ... read full review1 Replies - Latest reply on 11/11/2003
Unscrupulous sales tactics by Dell
LOS ANGELES, CALIFORNIA -- You have to be verrry careful about dealing with Dell salespeople, at least at kiosks in malls. My son got a pretty hard sales pitch in that kind of setting recently. When he said he could only afford ... read full review2 Replies - Latest reply on 04/23/2007
Dell wastes my time
LOS ANGELES, CALIFORNIA -- In August 2005, I inquired through DELL sales about a Dell DJ20. The purpose of this item was not to record songs, but instead to record lectures from professors at my daughter's college. I could tell ... read full review2 Replies - Latest reply on 02/08/2006
dell inspiron 8200 lemon
RED JACKET, WEST VIRGINIA -- in oct of 2002 i purchased a dell 8200 laptop with prefered service. from the moment it arrived this computer had a problem where when picked up the floppy fell out,then many weeks of putting in crucial ... read full review1 Replies - Latest reply on 03/06/2004
Dell Customer Service Outrage
BROOKLYN, NEW YORK -- I feel like a citizen who's become so disillusioned that he decides to change political parties.
I've been a Dell customer for several years now. Last August, I bought an Inspiron 8500 laptop. ... read full review4 Replies - Latest reply on 10/19/2004