Dell Computer Corporation - Page 2

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1.1 out of 5, based on 16 ratings and
378 reviews & complaints.
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Why Can't I Get Ink?
By -

I don't print very much, and I don't print very often, but when I need to print something, I'd like to be able to. Isn't that why we buy printers? I purchased a printer from Dell when I bought my computer awhile back. We ran out of ink and we tried to go buy more (checked Target, Walmart, Office Max, Office Depot) but as it turns out, Dell doesn't sell their ink in stores. This is the first problem. I realize it's good to plan ahead and I should order in advance but realistically, that doesn't always happen, so shame on me but I'd still like to walk into a store and buy ink. My boyfriend bought some generic ink that was supposed to be compatible. It wasn't. At that point, I decide I'm going to just order online and I'll upgrade the shipping so we'll get it quickly. Turns out it's "cheaper" to order them in "bundles," so I order two black and one color and it's $58 (wow). I paid an extra $3 to upgrade the shipping to 2nd day and I submitted my order. I got an email confirmation indicating my estimated delivery date is May 9. So it takes a week and a half to get my ink? Okay. I'm annoyed I paid to upgrade the shipping but whatever. Fast forward to today - May 5. I get an email from Dell to tell me there's been a delay and I can expect my ink by May 23. May 23? Really? Over three weeks after I placed the order? So I decide I'm going to a big box store to buy a new printer; one for which I can buy ink in a STORE. I call Dell to cancel my order and guess what? They can't. They are sorry, but there's nothing they can do. They can't cancel it while it's in "production" status. I point out that I'm not supposed to receive it until May 23, which means with 2nd day shipping it won't likely ship until May 19, and I ask, "why not?" If it isn't shipping for another two weeks, why can't I cancel? Their answer: the system won't allow it. I ask if I can talk to someone else. They say I can, but I'll be told the same thing. Really, Dell? Really? Guess what... I'm never buying another Dell printer. Ever. And you shouldn't either. My printer works fine, but only if it has ink.

     
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Dell = Horrible Customer, Dissatisfaction and Frustration
By -

ROUND ROCK, TEXAS -- It all started when I purchased a Dell Inspiron 1525 in 2007 or so from Best Buy. Within months of purchase the hardrive died. It happened 2 more times after that only months apart as well. I took it to Best Buy to have it replaced since I was covered. Then shortly after that it started overheating and shutting off. By then the Best Buy warranty was expired but the Dell warranty was active. I went through Dell and they replaced the heat sink but then it happened again just a few months later. The 1525 I bought was defective and Dell refused to admit it. I contacted the BBB to try to have Dell replace the laptop and they put up a fight. They were also very rude and the customer service transferred me from person to person. They tried to blame Best Buy for my problems as well. Finally I spoke to someone willing to replace it but they tried to tell me I had to get a refurbished laptop. I fought that only because with all the trouble I had, I felt it was fair to get a brand new one. Finally they agreed. I got that replacement laptop but found they sent me the wrong charger. The replacement laptop was a Studio 1555 that needed a 90 watt charger and they sent me a 60 watt. After my bad experience with Dell I chose to buy the charger on my own. Shortly after that the battery died. I called Dell Inc. and all they did was transfer me for 2 hours from person to person. No one wanted to help at all. It's like they don't care about their customers at all. They were rude and I didn't appreciate as a customer to be treated that way. One person told me that I did not buy anything from Dell and therefore they can't help me. I BOUGHT the original laptop from Best Buy but it was their product. Dell refuses to stand behind their product and take responsibility. All they know how to do is rude and disrespect their customers. The man said that I didn't buy directly from Dell and all Dell has been doing is helping me. Well duh! It's THEIR product. They should help. Out of all the laptops I could've bought, I chose Dell. Isn't that enough for them to want to satisfy the customer? It's disgraceful and unacceptable. Something needs to be done because I am not the only one who has suffered with bad customer service. Why should we as customers stay loyal to a company that obviously can care less if they have unsatisfied customers. Now I have to shell out a lot of money to replace a battery that's defective after only 6 months. It's not acceptable at all. Something has to be done to fix this because all I see are bad reviews of Dell with bad customer service. Shouldn't happy customers matter to a company? We deserve better.

     
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Dell - after you buy - hope you don't have any problem....
By -

I have a Dell laptop, approximately 3 months old, hardly used it as I have an Dell (5 yrs old) ready to die, just bought the new one in case this goes at least I won't have to wait as I have my business websites I need to use all the time. Now I also decided to get a mini, so I could take it with me, the salesman gave me the idea of remote access. Here my story starts.

When I got the computer, I called Dell to activate my remote access, they told me I would be better off with file sharing, so I did, 6 hours later, done. The next morning something wasn't working, 2 hours later, OK again.
The next day I decided to open Musicmatch, I just wanted to download a song. As it did not open and sent me a non compatible message, I called Dell again, 2 or 3 hours later, after opening and closing many things on my computer, nothing but error messages came up so he told me I need a new computer I have to many issues, he would call the hardware department and let them know and he disconnected me. I called back as I needed to know what it going on I can't use my computer and the next technician said he would help me fix it. After about an hour he asked me if I had XP I said no I have windows 7, he informed me that Musicmatch shouldn't even be on my computer and would download another one for me. After he thought he was done, it had no sound, after another hour or so he backed up my files so he could reinstall the operationg system, now another couple of hours and nothing opened. He also told me to call in the morning and ask for a new computer. In the morning I spent approximately 5 hours trying to get a new computer, the only thing I got finally was that they would send a new hard drive. I was not happy with that and I finally got someone in the Customer service department that said they could send a replacement but it is refurbished, I did not want refurbished as my computer was new and they ruined it, he told me that I would be better off with a hard drive and if it did not fix the problem then get the refurbished.

Now I get the hard drive, the programs are on it, by the way I thought I was set, well the files they saved no one knew where they could by found, again after another 5 hours, sorry about that I'm told. Every time I went to do something I would have to call Dell, I wanted to open a youtube, the picture wouldn't come on, they fixed it, I wanted to open a file, couldn't, they had to download Adobe, I wanted to print, couldn't the work they do must have changed the settings, they say.
They have a Dell dock, which are icons on top, it wouldn't stay, approximately 3 phone calls for that, finally someone tells me the spyware one of the technician put on my computer is incompatible with the Dell dock, so they took it off. Now my email doesn't save, that gets solved.

O. K. do you get the idea, by the way it is still not working properly, my salesmen must have emailed the someone, I got a call from the Tech Dept. saying they would look at the records and let me know what they would do for me. I felt maybe someone would see what I am going through, I now have spent 56 hours on the phone with Dell in a one week period, lost 3 days work, my family is ready to disown me and throw the computers out, so lets see what happens. This is what happens, the corporate office calls me, doesn't really want to hear anything because he has the records, but I tell my story, he actually says I see you have had a couple of instances, he corrected that quick with "quite a few instances" but I can't send you a new computer, is it alright if I call you in 3 or 4 days to see if your computer is working? Well what do you think about that, not even the corporate office in a company as large as Dell can or will do anything to make it better.

Now mind you each and everyone, almost, there were a couple of exceptions were polite and wanted to be helpful. Every time you call Dell it takes about 10 minutes to get someone, their system is tag number please, name, what is your problem, I'll get you someone, now here we go again, same, maybe 3 times before you get to where you have to. Now a couple of hours, then some other department because they can't do it. Every time they put you on hold you get disconnected and have to start all over again, same questions, everyone sends you to their manager who can make a decision, who then sends you to their manager who can make a decision, quess what, no one can make a decision.

Well, this is the end of my story, I think the final straw was when the corporate office tells me knowing that I still do not have a properly working computer that was so obviously ruined by Dell technicians and my records show how many calls and issues I have had, with stress and disconnects and all those hours on the phone and still does nothing, something is really wrong with this picture.

Thanks for listening, that's more than Dell did.

     
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Bad Customer Service
By -

I called and made an order $1000.00 purchase from them and when I received my confirmation email of the order and shipping address I noticed that they had my shipping address wrong, it irritated me because I went over the address three or four times and she repeated it back to me at least one time. So it was only twenty-four hours past due to time difference of where I'm located.

I call them immediately and tells them about the mistake after being cut off a couple of times and the call this number dance I finally spoke with someone. He couldn't help me because he was too busy trying to sell me insurance on my order so I spoke to someone else now about 45 minutes has past and still no resolution.

I finally speak with a young lady that tells me that she can help me but she would need to cancel my order and reorder it to do so and also she said the she could get one of the items that I ordered cheaper if she did that so I said well I just made the order yesterday why didn't I get it for this price then and she said that person that took my order messed up or something to that effect so I said fine so she put me on hold and a couple of times and came back and asked me for the correct shipping address and I told her and she asked me again and I repeated it and I asked her to repeat it so she said okay sir it's okay now so after I hung up the phone I walked away feeling assured of the order.

Later that day I call my mom and she tells me that some lady from Dell keep calling so I called Dell and started getting the run around again so I checked my email and she said that I needed to call a number to authorize my order so I did. later on that day something tells me to check my Dell account so I go online to check and my balance shows that I was charged twice for the same order the only difference is that the canceled order was about $45.00 more that the new order but I have to wait til they open the next day to talk to them about it and now I don't want the order at all so now I'm getting upset because I know how crazy businesses will get and I was right, it got crazy.

So after numerous calls I finally speak to someone who couldn't help me so he gave me a number after a connection failed again so I called the number and told them that I wanted to cancel my order, I was told that it couldn't be canceled cause it was already in production I told them it was about 24 hours ago that I made the order and you're telling me you can't cancel the order so after being transferred and fussing I hang up. I can't believe they are just going to make me take this order so I call back a few times and I speak to one agent that tells me that since its only been 24 hours they would be able to cancel my order but at the same time I had Dell on another phone line and I told the guy that said I could cancel my order that I was speaking to another Dell agent and thanks and hung up with him which I regret now and spoke with the other agent and was told that they could not cancel my order because it was in production at a third party so after fussing to no avail I ask to speak to another supervisor and I ask him why is it possible to cancel and order for your convenience but not for the customer, I called 24 hour just yesterday to make an correction of the shipping address and you can cancel that order but when I when I want to cancel for my own reasons you can't cancel it.

I told them that I didn't want the order any more that it was too much stuff for my mom and I told them I was not happy with the service from Dell. I ask them why my balance which was $3500 before the order is now $1498.98 I was told that I had a order going to Illinois and one to Florida, now I made the order to Florida so who made the same order to Illinois, they replied you did I said I did not make an order to anyone in Illinois so now I'm really pissed. I ask who did you ship that order to and who authorized it and was told for security reasons they could not tell me. I said are you serious you're telling me that I'm being charged twice for the same order and one order I never made and on top of that neither order can be cancel and was told that one order has already shipped.

I said first of all I wasted I lot of time just being on the phone and getting no help so now you're telling 24 hour later that oh looky the order just shipped while I clearly see online on my account that it's still in production. There is so much more to this story but I'm too upset to finish so now I have so see how this plays out but one thing for sure is that I am done with Dell after this gets resolved. This is my story as of 02/8/2010.

     
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Dell Customer Service is the Pitts..
By -

I am a commercial customer of Dell and have purchased over 100 pc in the last 15 years. I am totally shocked at the horrific service I have received from Dell. On December 20th I received a new Dell Vostro Desktop,220S this was the second machine I had purchased in the month of December alone.

While trying to install my 2008 version of Quicken I received an error and research indicated that I needed the new 2010 version to run on this machine. I searched the Internet for a download copy and the Dell site came up with a $29 download deal. I entered my credit card and purchased the 2010 version of Quicken.

Shortly after my card was charged I received a notification that it would take 1-2 business days for the email with download instructions to be mailed. “Download to me should be Immediate” I waited the 4 days due to the holiday and still no download email.

I then contacted Dell support via chat and waited for the 22 people in front of me for my turn. After waiting some 45 minutes I was greeted by the Dell representative and told that the order was already shipped?? When I explained that it was a download order??? He said he new nothing about how download orders worked and that I needed to contact Dell Customer Care via phone during normal business hours.

The next day I waded through the voice mail system (again some 45 minutes) to reach a foreign speaking individual who informed me I needed Business Customer Service due to being a commercial account. He said he would transfer me.( only to hang up in me).

I then called back waded through the same voice mail system (another 45 minutes) to reach the business support who said he also new nothing about how to get a download product. I then said just credit this product. He said he would need to be transfer me to the person who issued credits and when he transfer me he hang up on me also.

I called back again (45 minute process) to reach the credit department only to be told that download orders were not refundable. ( I said send me the download link or credit me) the agent said he would have to forward the request to management and this process would take up to 1 week.

The moral of the story is… “no matter how good of a customer you are Dell dumps on everyone”. (it took over 3 hours of phone time only to be told no one can help)

I have had good luck with Dell equipment of the years but this service is Horrific.
It is a shame that a $29 order has cost them a good customer.

1-14-2010 I received a call today from Dell stating my credit card had been refunded for the Quicken product.

I asked if there was someone in management I could relay this experience to in order for them to learn form the issue.

The agent said I would need to call tech support if I had any other problems and please don't tell her about my problem for she was busy and could not help me further.

( Just thought management should know of the problem so it does not happen to others.... perhaps they will read this review?)

     
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Worst. Customer Support. EVER.
By -

Dear Readers,

At the risk of coming off as talcum powder in amidst a blizzard of other unhappy customers, I urge you to look at HP or any of the other numerous high-quality brands of computer manufacturers (they're a dime a dozen these days).

I got my Vostro 1400 a little over two years ago - the customer support was passable during the support window which was sufficient. However, approximately 3 or 4 months ago I began having graphical issues with my laptop which soon resulted in a PC that wouldn't boot or POST.

I researched my laptop, and I found that there were many lines of laptops from Dell that suffered from a hardware defect pertaining to the nVidia 8400M graphics card that is integrated into the motherboard.

I contacted Dell, and after a lot of fussing I was finally able to contact a supervisor who was able to find documentation about an extended warranty that applied to these affected models. And thus my real hardship began...

I sent my laptop to Dell to replace the motherboard which the technician determined to be the root of the issue. The laptop worked fine for about a week and then - kaput - the exact same issues surfaced again. I promptly contacted Dell and after several more hours of phone calls and arbitrary troubleshooting procedures, Dell agreed to replace the laptop for a second time.

I finally received my laptop back again, and two weeks later the exact same issue occurred for a THIRD time. Again, around-and-around I went with Dell amidst accusations that the system was out of warranty and pointless troubleshooting. Reluctantly, Dell gave in again and replaced the motherboard for the third time.

Guess what - and this is a huge shocker - THE MOTHERBOARD FAILED FOR A FOURTH CONSECUTIVE TIME! Ring, ring - "Hello, Dell Computers, this is Chip how many I help you?" and around we go again!!!

The supervisor I talked to this time agreed to replace the entire PC after reviewing the entire case. I thought, "Finally, could this be? Competent technical support from Dell?" NO! ABSOLUTELY NOT!

The engineer places an order for the replacement PC which is cancelled a few days later with NO phone call, NO email, and absolutely NO attempts from Dell to tell me why!

After expecting the PC for 2 weeks, I log in to discover this information. After waiting on hold for approximately two hours, I'm told for no less than the 100th time (I really, truly wish this was an exaggeration) that the system is out of warranty and I'm S. O.L.

The icing on the cake is that, after telling the engineer that I'm about to go buy a new laptop from HP (I already purchased a new tower from HP during this whole debacle since I was left without a PC for so long) - guess what he says?

*THE DELL ENGINEER RECOMMENDS I PURCHASE A NEW LAPTOP FROM HP!!!*

With customer support engineers like this, who needs enemies?

Needless to say, I will not be buying another thing from Dell.

This is Ryan, fading back into the white noise of complains about Dell's horrible customer service. Over and out.

     
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Took Funds from the Bank without permission
By -

We purchased Dell products when the catalog we were mailed offered a great deal. Twice I caught them putting a higher total price on our purchases. I had them change it. Now they won't allow us to see what they are charging. They only show us the balance. They said they don't believe it, truly, is us. I asked why and they say with an overseas Indian accent (every call)"We are not allowed to discuss this security matter with you."
We had to send a faulty computer back from Space 82, at Fredericksburg RV Park at Fredericksburg, TX and got the new upgrade replacemet 1525. I could not use it for some games..which we purchased it for. The topper to this was that we began paying $100.00 over our usual monthly payment to get the interest down. We never-ever signed any type of agreement to continue it, or allow any direct draw on a continued basis. When we stopped paying that $100.00 to Dell, Dell continued to take the $100.00 out of the bank over and over from our bank...while still paying the low regular monthly payments to them. I sent emails and called the financial department to make them stop (As a "preferred customer"). There was a onth they stopped taking the $100.00...A month later I had to begin it again, as Dell started pulling the hundred again. With no late payments, ever...they began pulling an extra $100.00 above our monthly payments. Stopped them for a month ...and....Last month they began again. B of A says they can replace money from India if they try that out of their accounts, but our hometown bank could not. I tried stop-payments. It did not keep them out...seriously! Now I am still not allowed to get into the Dell accounts we pay on, and they rip off a full one hundred dollars a month... and see how much money they actually have taken and where it went. The security problem came when we took a trip in our RV. I had a home away from home address in that RV, when we stayed on base in San Antonio. When I explained my husband was a Vietnam War Veteran and had to be there for his war-related disability ...that is when the trouble began and I believe they are against us because of the word "Vietnam War Veteran". So feel free to mention Robert Hershey a 100% Service-Connected Disabled Vietnam War Veteran, and his wife, Karen who he actually fed many starving children of Vietnam in the war. He is unable to work due to his war disability (a plastic plate over much of his skull) and we worked 7 years to get his disability pay which was far easier than working with India, I promise. We are moving our bank account out of a small home-town bank, sadly. We are upset the Bank of Beaver City, Beaver, OK. could not keep the "Stop-payment" working against India's computer saavy Dell employees. Tell Dell you are concerned about how the Hershey family of Ennis, TX have been treated, go ahead.
Signed, Mr.& Mrs. Hershey(Do you like American Candy?) I was told to FAX Dell at 713 977 0119 to explain the problems by faxing bank records...which I shall do tomorrow Pray for us. We need some Godly power to intervene. I called our government and they seem confused.

     
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Nightmare at Dell
By -

ROUND ROCK, TEXAS -- At the beginning of my conversation with the sales representative I informed him I had a Texas State Tax ID #. At that point he stated we would get to that later. The events surrounding my experienced are as follows:

  1. During the purchase the price quoted (by a representative) was around $100-200 too high. This occurred several times during the telephone call with the representative. Each time I pointed out the error referring him to the website. It can be confusing to customers purchasing customized computers with the add-ons. If the sales representative repeatedly misquotes the totals, each time in favor of Dell, how can the customer be expected to stay on top of this? Sound fishy?

  2. The advertisements on TV stated free shipping. However, the shipments were divided up into several smaller shipments. There were charges for some shipments and not others?

  3. The invoices were e-mailed to me with incorrect placements of shipping charges. I pointed it out and was told this could not be corrected. I informed Sean that I would cancel the order if I did not receive correct receipts. He finally sent me corrected invoices by e-mail.

  4. I was informed on Friday that Dell would not honor my Texas Sales and Use Tax Permit. Their customer service representative decided it was for personal use. I then began to circle back to get this corrected without receiving any response from either the original sales representative or customer service rep.

Tax exempt status was a condition of my order. I made this perfectly clear at the beginning of the order, during the order, and in closing of the order. I only found out by accident this was not handled correctly at the point of sale. I have made repeated attempts to get this corrected but I encounter a roadblock at every turn.

On August 7th I copied the sales representative the following reply to the customer service rep’s e-mail informing me she has determined this computer is for personal use:

I have a Texas Sales and Use Tax Permit with a State Tax ID Number issued from the Comptroller of Public Accounts. This certificate allows me to make tax free purchases.

As instructed from the sales representative copies of the certificate and the invoices were mailed to:

Dell
c/o Tax Department
One Dell Way
Round Rock, Texas 78664

Please know, if this certificate is not honored by Dell I will return the items and purchase another computer from another seller. This is not negotiable. I have a tax ID number and I expect it to be honored. I will give you until 3:00 Pm Monday, August 10th. If I do not hear from you by then I will return the items Tuesday morning by USPS.

Then after hearing nothing from anyone on August 10th I e-mailed sales representative the following:

I am letting you know that I am canceling my order and returning the items already received. I just refused a partial delivery several minutes ago.

Dell will not honor my tax ID # issued by state of Texas. The Dell account/order is listed as a personal account and subject to tax. I mentioned to you at the start of our conversation that I had a tax ID# and you told me we would get to that. Well, I have had problems with this ever since I placed my order.

If Dell will not work with me I will not work with Dell. I can go down the street and purchase a mini computer tax exempt. That is where I will do my business.

PLEASE CANCEL MY ACCOUNT IMMEDIATELY!

Still nothing, how would you rate this experience if you were asked to do so?

I have either refused delivery or returned all items to Dell at the specified address. I have made numerous telephone calls to get this order canceled and the Dell Preferred Account closed effectively. I can not get through to any one regardless of what I do.

I have filed a formal complaint with the Attorney General's Office and to Susan Combs, Comptroller of the State of Texas. I have also mailed Kevin Rollins, COO copies of e-mail communications regarding my experience.

     
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What Just Happened
By -

ROUND ROCK, TEXAS -- A simple request to return and or exchange a product that I was misinformed about has been a nightmare. my experience with Dell has been nothing short of appalling. The customer service reps are inadequately educated in their jobs. Also there are no other contact numbers outside of customer service to help. I'm am going to keep this brief and not include all the issues that arose while placing this order, waiting for delivery and the multiple attempts to get this rectified. I will focus on the very last call which is a perfect example of my experience with dell. The External bluray drive part number 313-7799 is what I have been trying to return or exchange. I purposely contacted CS prier to purchasing, to find out if the drive was compatible with my pc and was told it was. upon arriving, I found that the drive was not at all compatible. when I contacted Dell I was told I needed to purchase another component to make it work. Had I been told this in advance I would have purchased another model. Instead of purchasing the rather pricey extra component I opted to return the drive and purchase a different model. I have yet to be able to do so. When I contact CS, I am transferred endlessly and each person listens to my case and just keeps transferring me. finally I was directed to my final representative who tried to convince me that there was no blu ray drive on my account, even tho I had the paper invoice in front of me and the electronic one up on my pc screen as well as the fact that every representative before was able to see it, she attempted to end the call by saying she could not help me. I told her this was unacceptable and she would either need to help or find someone who could. She then tried to convince me that the drive was a gift with purchase. I politely informed her that this was a 300 dollar unit which I picked out after contacting Dell over compatibility, and I HAVE THE INVOICE.. She kept telling me she could not help. I told her this call was not going to end till she did or found someone who could. I was placed on hold for about 15mins, this is after spending an hour and half getting redirected. Finally she came back and said that the monitor I had purchased and the drive were a combo unit. I again explained, that they are not a combo unit, the reason I was returning the drive is because it is incompatible with my pc, and does not connect to the monitor either. they were chosen on different pages and have nothing to do with each-other. She continued to try to convince me that they were a combo unit. I told her I could give her the model number for the unit and she could see for herself that the drive is not sold with a monitor. she would not take the model number, and went back to her original theory that it was a permotional gift. So after losing my cool and loudly demanding she put someone on who knew what they were doing. she again placed me on hold and this time I was disconnected..this was my third and most frustrating attempt to return this blu ray drive. my 21 day return window is fast approaching and I'm out of options. I'm starting to feel as tho this model was sold to me with the intention to force me to buy additional components

My Desired Resolution:
I would just like to exchange this for a blu ray drive with a standard USB connection and not the pci sata controller card port required for this model, which apparently no pc store sells or was even aware it was being used. Am I asking for so much? I am willing to pay the difference if the model is more expensive. What is the problem?

after submitting this report to the BBB I again attempted to contact and was told I had to return my monitor along with the drive, which makes no sense they are separate items and I am quite happy with the monitor, I just want to exchange my drive, I ended up buying the additional component only to still have this drive not work. customer service is useless

     
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Don't Buy A Dell! 21 Days From Date Of Purchases To Be Able To Return!
By -

My husband bought a computer for me for a Christmas present because our other computer was old and freezing all the time. He spent way more than I expected including at home support to make sure if there was a problem I could get help. It used to be with Dell (I have purchased printers from them) that if you had a problem, they would IMMEDIATELY take care of it and if necessary, ship a replacement printer to you with the box to be used to send the old one back with a prepaid UPS postage. Those were the days... and they are gone. I started having problems from the beginning. I called "technical support" and they did the trivial things: take the battery off, restart, delete internet history files, etc.

I had numerous problems and numerous "help". Finally, I got sick of the hanging and the freezing and I did the Function button at the beginning when the computer started up to run a hardware diagnostic. (I was previously told by a Dell tech that it was not hardware related). It came up with an error message and stopped. I called Dell and they told me I had a bad hard drive. Then the tech started telling me to do something. I finally realized he was instructing me on how to remove my harddrive from my computer! I had at home added, remember, but apparently "THAT" is not covered. So they were going to send me a new hard drive and I was supposed to put it in AND then I had to send my old harddrive back (so of course, they can refurbish it and send it to some other poor soul). I didn't want that because we had personal information on there and I couldn't trust Dell. I couldn't believe what I was hearing. The hard drive was bad and I was going to have to send it back. Whatever.

Then my husband spend one day backing everything up and the other day putting the new drive in (thankfully my husband knows something about computers). That took all day and into the evening because for some reason everything was slow! We bought the maximum amount of ram for it, too so slowness shouldn't have been a problem and top "speed" from FIOS. Whatever! Two days later, I opened my computer from hibernation and it comes up with a black screen showing "Fixed disk error 0". So, I had to restart by holding the power button down. It then wouldn't start at all. It frozen on the progress bar.

So, I took the battery out (I knew how to do that, I had practiced it so many times). I had to do that multiple times before it would restart. I have been having many errors and hanging. I am so frustrated. Then I called back the manager who got involved with the replacement hard drive. I called a couple of times. He never returned my calls... surprise, surprise. Then I tried customer service. But they can't help me because it's past my 21 day (yes... 21 days!) time that I can return this. So, they sent me to technical support. First they sent me to the wrong place.... they always do. And that person said I couldn't return it but they would do everything they could to help me! Right. Rip off company. I had warranty! What does that mean to anyone anymore! One of my MANY phone calls, in the midst of transferring (because they transferred me to the wrong dept... AGAIN)... the lady asked if I wanted to pay to extend my warranty! I told her, I am not giving more money to Dell. She continued! I finally said I don't think I would be interested. She said "so you don't want to extend your warranty". (ARE YOU DEAF?!) I finally said "NO< I DON"T WANT TO EXTEND MY WARRANTY! NOW TRANSFER ME TO THE RIGHT DEPT." I cannot express how irritated I am with this whole situation and there's nothing I can do about it. Except spread the word that Dell is a rip off company with 21 days to return and don't buy it unless you want to throw your money away!

     
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