TAMPA, FLORIDA -- So first I called about their packages and the woman gave me prices and told me the package price for America's top whatever and said yes it comes with AMC, Disney and all that plus I would get internet added on and my monthly amount would be $32 a month. Then I called back to find out if it would be possible to get just the Internet and they said no it wasn't possible, but that the package was a great deal. So I asked the guy putting in my package if I would be getting all the channels I wanted like AMC, Disney, Nick and etc. He lied and said yes. So I went about the whole process, said yes to the 2 year contract like a fool.
Next thing I know the installer comes out and installs our DVR thing and I even asked him, "Ok so it's $30 a month, correct?" And he said, "Correct." Then after he installed the DVR thing I asked, "Okay so what about the internet?" And he said that was through a different company. He pretended to know the package we had and channels I was going to get saying, "Oh man you guys got a great package and you'll be able to record 4 shows while watching something on TV at that moment." Then he looked at our guide and said, "Well it will take 30 mins for you to be able to access the rest of the shows."
Ok so then I call this EarthLink internet company and they tell me I'm in a 1 year contract with them through Dish and it will be $90 to cancel, on top of that the $14.99 for the internet was only that price for 3 months and then it goes to $40 a month (even though the salesman happened to forget to mention that and the manager went back and listened to the recording and admitted he didn't tell me that nifty little detail). So then I'm already pissed off and I go looking through to try to watch my show on AMC to calm down some and it says unauthorized, please call this number.
I call the number and tell them what's going on and nothing but apologies. Ok well apologies isn't going to solve my problem. I check my account to see how much I have really been charged and they charged me $19.99 and $1.00 2x's. When I asked the woman about it after being transferred to the billing department she tells me, "Oh it will go away. It's not a real charge." And I told her there was a telephone number next to it and then she tells me, "Oh that's the charge from the retail company we used to send out a technician to your house."
So then I told her, "I want to talk to the highest person on the totem pole," and that woman told me, "Well what do you want from me??" I said to cancel the service and refund my money, her reply was, "Okay pay me $400 and we will gladly cancel the service!" POS company if you ask me. Do not go through this company.
BULLARD, TEXAS -- I had a new Dish system put in and their technician stole my $400 wedding set out of my room that was in my jewelry box my husband bought me while overseas and then signed my name to a contract that I never got or seen but he signed it for me. I made a police report and some theft department I am supposed to deal with never calls me back and calls me a liar when I know I just took it off before he showed up to do some yard work and put it in my jewelry box. The president of Dish says despite of the fact I am not the one who signed it they will not be disputing the signature and the don't dispute signatures. I attached the picture of my ring that he stole to this.
SPRINGFIELD, MISSOURI -- When my 80-year-old father passed away 4/16/15, I promptly called places he did business with to let them know. DISH was by far the most unsympathetic, most frustrating place I've ever dealt with. When I told them my dad had passed away and I needed to cancel his service and return the equipment (trying to do the right thing here!), the service person tried to sell me a BETTER package. I told her no one would be living at the residence and explained again my father had passed away. She continued to try to offer me more months, better pricing, etc. I finally screamed at her, "WHAT PART OF DEAD DO YOU NOT UNDERSTAND?"
I demanded to be dispatched to someone who could speak and understand English. The next person also tried to talk me into keeping the service. But after 30 minutes of arguing, they finally agreed to send me a box so that I could dismantle the equipment and ship it back. Wouldn't you think they'd send someone out to do this for you? Especially when you've had a death in the family and already dealing with so many things? Oh no. It is the customer's responsibility to send back the equipment. When the box finally arrived, we promptly packed up the DISH equipment and returned it. I kept up with the tracking to make double sure it returned to DISH.
A few months later, they started billing my deceased father for $13.01. I had to call and go through another thirty-minute hassle arguing about a bill we did not owe. DISH turned it over to collections after promising they'd write off the $13.01. Now I'm dealing with collections over a stinking $13.01 WE DO NOT OWE. I'd think TWICE about engaging services with this company. I'm hearing more and more horror stories from other people who've experienced the same thing when they try to cancel out of DISH. It doesn't matter if you're moving, if you die, if you're financially strapped, DISH DOES NOT CARE OR SYMPATHIZE WITH ANYONE.
I am originally from Ohio and moved to the deep south (SEC country) 24 years ago. When the BTN (Big Ten Network) took over a lot of the football games, I was unable to see them and decided to get Dish since they advertised carrying it. When I called I had asked about BTN and several times made comment that BTN was the only reason I was ordering Dish.
After I signed up for a 2 year contract and it was installed, I was unable to find BTN. I called them and asked and they said that if I wanted to receive it, I would have to upgrade to a higher package and then buy a special sports package. So, I went from $49.99 per month to $89.99 per month just to get the one channel I wanted to start with. (Bait and Switch). I told them to come get it, that I don't want it. They told me I would owe them some ungodly number like $485.00 if I break the contract.
Once I started getting the bills I noticed an extra $14.00 per month on the bill. They said that was for service contract in case THEIR equipment goes bad, I will not have to pay full price for them to come and fix THEIR equipment. Again they hung that contract over my head threatening me with $485.00 if I cancelled.
So... Several years of this went by and I started having issues where it would come up "Complete Signal Loss" all the time even without a cloud in the sky. They sent out a guy to fix it and he ended up having to replace the cable from the Dish on the roof to where it connects in. He said the cable rubbed a hole in it causing the issue. After he left, the connection was working again, but I noticed that he screwed down the cable to my roof... Through the shingles into my roof all the way down. I am still trying to get them to fix the leaking roof after that issue.
Six months went by and it started having the same issue. They sent out a guy, he looked at it from the ground and said "sorry we don't repair anything on roofs anymore." I said "but you guys installed it there, I didn't". He said that he would have to leave that one up there and install a new one on the side of my house mounted to the new vinyl siding. Well, that's not going to happen so I cancelled my Dish network and had Mediacom install cable. Now I am saving a ton of money, it doesn't stop working when it rains and they even took down the old dish for me and trashed it. I will NEVER get Dish again!
LITTLETON, FLORIDA -- On April 7, 2014 my son went by my home only to discover that the back side of my house was on FIRE... He quickly started ripping off siding and put the fire out with a water hose. Now here is the bad part, usually he DOES NOT come by early, and my BLIND mother-in-law is home alone. Thank God he came by early or it could have been a terrible situation.
I called Dish @ 5:55 pm after approximately 89 minutes, in 5 calls to "customer service" to get someone out to the house to check the wiring. The best they could do was have someone out the next afternoon. I was not happy with this, was scared my house might burn down. The next day 4/8 I contacted another Dish contractor and they had a tech come out and inspect. He stated in his written report "cable shorted out causing the siding/mulch to catch fire." He did make sure the cable/receiver was disconnected. Charged $75.00 for house call. Later that afternoon a Area Business Manager came out, took pictures, spoke with my husband, never heard from him again.
On 4/10 the company that installed the system several years ago came by, same thing, took pictures. Received a letter from them on 4/18 stating that "an assessment has been completed, however, we were not able to determine that the issue was related to installation. Based on this, please be advised we have denied the claim." I called the company a total of 3 times to request a copy of their assessment. Still have not received.
Got a letter from Dish dated May 23, stating "Our engineering dept has performed a thorough investigation of this allegation and determined that the damage was not a result of any malfunction of your receiver or other Dish Network equipment. As a result, no reimbursement or payment will be made to you."
I spoke with the Corporate Field Resolutions Dept, and told them that the receiver was NOT was caught on fire, but to no avail. He stated that once the equipment was installed it became mine and my responsibility. I can claim with my homeowners insurance and if they feel they can pursue Dish. First of all I did not want to claim with my insurance, it was DISH FAULT.
They also stated that the damage was probably caused by "animal activity", so I responded with why aren't the coax placed in a protective (PVC) pipe? Again not their responsibility. As you can see from the pictures the damage was not extensive, but, still there was damage that needs to be repaired. So I will contact my insurance company and see.
Again Dish Network has the WORST customer service I have ever encountered. If you have Dish PLEASE check your coax lines. If you live in the country (like I do), you might want to "critter proof" your lines because Dish will NOT HELP YOU IN ANY WAY....
ENGLEWOOD, COLORADO -- After cancelling my account with Comcast, I decided to look into Dish after I was mailed an ad stating that I would get free HD for life, a Hopper, and free installation. PERFECT! All for about half of what Comcast cost. I called the number on the ad and specified what channel I wanted and had the representative repeat that I was indeed going to get that channel with the package I ordered, free HD for life, and a Hopper. I paid the deposit and verbally agreed to a contract over the phone.
The AD also stated that we would get same day installation. I was then transferred to the installation scheduling department who told me that they do NOT offer same day installation and that they cannot control all the ads that go out. What?! OK, I let that one go. When the installer came to my house, I told him that I did not want the dish on my house but instead on a tripod to which he agreed. I stayed outside to work on the yard until he told me the installation was finished. I came inside to about 30 feet of cables running through my house. After expressing my frustration he then slid the cables under the wall to "hide" the cables.
I didn't care, at least he tried. He then turned on the box. I instantly noticed I did not have any HD service. He told me that his work order was for the basic package that did not include HD service or the channel I specifically requested or the Hopper and that he could not do anything about it so I would have to call. Fine. I called Dish and that was when they showed their true colors.
Dish informed me that in order to get HD for life I would have to pay an additional deposit and that their records show that I never requested HD or the channel I wanted. I told them that I honestly did not care about the Hopper as long as I got HD and the channel I signed up for in the first place. I was called a liar and told that I would have to talk to the executive resolution team. I talked to a woman who told me that she would pull the phone conversation and give me a call within 24 to 48 hours to resolve the issue. I waited 4 weeks and still no phone call.
I called Dish once again and they said that the phone call still hadn't been pulled and that the woman I talked to was too busy with other customers to help me anytime soon and that it would be additional 4 weeks. I voiced my frustration and was told I would get a call in 24 hours. Surprise, no call and the woman I talked to was never available to talk to me. I waited one more week and called again, the representative told me that there was nothing they could do and that the call still hadn't been pulled.
I let them know that if they did not give me the deal I was promised based on DISH'S OWN AD that I would cancel. I was threatened that if I did that I would have to pay even more money to break my contract. After threatening legal action all of a sudden I was allowed out of my contract with no further fees. The cancellation was explained to me...
I was told I would receive a box in 3-5 days with a prepaid UPS label to return the equipment and all I had to do was follow the instructions inside the box. I had 30 days to return the equipment. 3 weeks later, the box finally came. I boxed up the equipment and got it to UPS ASAP. Because of Thanksgiving, it got to DISH one day past their 30 day policy. They then deducted a ridiculous charge that I was never informed of right out of my checking account.
I called Dish again and was told that it was my fault for not getting the equipment to them on time. I explained that the box was not delivered to me in a timely fashion and if they go to UPS.com and look up the box they will see that. I was told by the representative, "That isn't my job ma'am." (I am a sir, and I had to correct her 5 times and she still called me ma'am.)
I told her that they overdrew my account and I needed to have a refund issued ASAP. I was told that a refund would take up to a month but if I held they would transfer me to a resolution team. Instead, I was hung up on. Called again and explained to a different representative, I was hung up on again. Called yet again and finally go through to a supervisor who told me that I was entitled to refund but they cannot do a refund instantly that it does take up to a month.
I disputed and informed them that they have no issue taking money out, why does it need to take so long to return? She said that she didn't know. After being on the phone with Dish for 5 hours, I finally got a refund that was guaranteed to be returned in 2 business days....
I waited 2 business days, still no refund to my account. I called yet again and was told that they did issue the refund but it was my bank that hadn't accepted it. Called my bank, there was no record of a refund. Called Dish who then stated that there was no refund coming as there was no information on my account. WHAT?!
After going through the process yet again and waiting 3 business days (while racking up overdraft charges at my bank for almost a week) I got my refund. Dish did not offer to cover my overdraft fees but they did tell me that I am responsible for shipping charges from their prepaid UPS label that can be anywhere from 16-40 dollars depending "on the day" as it changes daily. UGH! I asked about the actual dish and tripod that is still on my property. I was told to keep it and take it to The Dump. I asked them to pick it up, they informed me that it would be a $50 charge for one of their technicians to pick up anything. WHATEVER!
Do NOT ever deal with Dish. They entice you with great offers but then once you have a contract they lie, cheat, and steal until they can no longer get anymore out of you. Never once did I get an apology, a kind word, or compensation for any of my negative experiences. Keep in mind, this is a condensed review based on months of negative issues with Dish.
ENGLEWOOD, COLORADO -- I recently decided to get cable/satellite television, and internet. It seemed it would be best to get the services “bundled”, to keep everything together with one company. In speaking with several companies, I had decided it would probably be best to go with one particular company. However, upon speaking with a GoDISH sales agent, I was led to believe that DISH was partnered with AT&T U-verse. His sales pitch was that I would be getting DISH AND AT&T internet. Only after I signed the contract did I learn that DISH was NOT partnered with AT&T. Not only that, but I can't even get AT&T at my residence.
Since my decision was based on the fact that I would be getting AT&T through their partnership, I felt I had been deceived. When I realized that I had been duped, I called DISH (June 3, 2016) and complained, stating that I was led to believe that they were partnered with AT&T, and I had made my decision on that basis. Since that was not the truth, the contract should not be binding. I spoke with Hector, who said he would review the transcript (recording).
Hector called back on June 16, 2016, and reported that he had listened to the recording, and the sales agent didn't indicate that it was a “bundled” service; that DISH and AT&T were individual companies. He didn't explain why the agent was touting AT&T as being a partner. Because the agent did nothing wrong, the contract stood “as is”. And I would have to pay the penalty fees if I were to break it. There was no discussion of my being misled, or that it had been agreed to under false pretenses.
I have always retained good credit. I pay what I owe. And when there is a difference of opinion, I am willing to try to find a solution (which I tried to do). But when I feel I have been scammed, and talk doesn't work, I see no alternative but to dispute the issue loudly and long. What occurred, should be interpreted as “bait and switch” tactics, which is illegal.
I've been an unhappy Dish customer for 9 years. Every few months I get a bill saying I owe more than our last agreement. I would then call them and go through same old song and dance... they would say the promotion, which I was told was good for a year, had ended. Even though that agreement was made only a few months earlier. I like a dummy not wanting to hassle with the alternative would agree to the few dollars increase and on we went... till last month and another increased bill arrived.
So this time, I canceled my service and Dish as agreed shut off my service and sent me their confirming cancellation email, with a sweet footnote saying they hoped I'd reconsider and come back. I called them and asked if they had reconsidered their price increase to my bill and they said NO. I replied... "I'm done."
The supervisor representative then said, "Do you want me to cancel your account?" I replied... "It's already canceled." He said, "No, it isn't you 'just' reactivated it. And if you cancel now, you will have to pay an early termination fee." I said, "I'm not going to continue playing your games. My service is off and I have your cancellation email that you sent to me two days earlier... we're done. Goodbye!"
Dish then reactivated my service; with fewer channels I might add and sent me a bill. Needless to say at this point I can't believe what has and is happening. I think Dish Corporate can't know this is how their customers are treated. So I called Dish corporate offices in Englewood, Colorado. Phone# 303-723-1000 ext. **... I left six (6) detailed 'short version' messages for Kathy Schneider, Sr. VP Customer Service asking her to call me and to date NO ONE has returned my call. So in closing... STAY AWAY FROM DISH!!! Life is too short to have this kind of BAD energy in your life.
SOMERVILLE, ALABAMA -- My family decided to switch to Dish after being loyal DirecTV customers, because we had recently acquired an HD TV at the time and Dish was offering free HD channels. Also, at the time we had a maddeningly slow phone-internet service that was pretty much a pure pain in the butt, so we bought DishNet too. Our internet speed is 65Mbps, but only if we did not use up our 30GB data limit each month.
Now, let me further explain the internet problems. The 30GB of data is split in half -- 15GB from 6am-2am, and the other half from 2am-6am. Therefore, if we went over that 15GB limit on one side, you would have a 1Mbps speed until the other 15GB switched over. Also, because the service is a SATELLITE service, whenever it rained a little hard or it was particularly windy, it wouldn't connect. Not a big deal, right?
Now I'm going to go into the DVR service issues we had. After a couple of years, my mother (who uses the service the most) noticed that the receiver was being slow and/or freezing. Therefore, not recording the shows we wanted if they were on at the time (because this seemed to happen most often whenever we were watching something that we WANTED to see) and requiring a reset for the problem to be fixed. It would also happen if we were trying to switch from one recording show to another (because we could only record 2 shows at a time, and if we were recording 2 at a time, we could only watch one or the other) and therefore ruining the recording.
As time went on, this problem grew worse until it was pretty much a daily issue, and it finally drove my parents batty enough that they were driven to switch back to DirecTV (because Dish's service also was knocked out during a strong wind or storms, a problem we'd never had with DirecTV) and not only are we receiving a better service (recording 5 shows at once instead of 2, a larger DVR memory, DVR in all rooms instead of one, etc.) we are also paying less.
The only bad thing is that we can't leave DishNet because DirecTV's counterpart is far more expensive than what we are paying now. But since we've switched to DirecTV, our DishNet service has been slower and doesn't seem to reach the 65Mbps we had before, even though we're still paying for it (the fastest I've checked it to be is 19Mbps [I check the speed with my Android phone]).
I've never had so much grief with a satellite service before. And yes, we have replaced our receiver when the recording issues started, and guess what? THEY DIDN'T GO AWAY. Don't get Dish. Even if you have to pay more for DirecTV service, I'd rather save myself the headache dealing with Dish causes.
GRAY COURT, SOUTH CAROLINA -- Reception is always bad when it rains or the wind blows but could be somewhat expected from any satellite. Remotes have to be replaced frequently. Always a hassle with rude people and have to fight to get a replacement. I was finally told by one of their reps (not in CS) that they got a bad batch from China and all the volume buttons go bad. I kept running overtime on my computer usage so I found another company with unlimited data to provide service. I cancelled Dish. They said they would send me a box to return the equipment and that it must be returned in 30 days or I would be billed.
I had to call 4 times. On each call, I told the representative to note on my file that I am not getting the return box and will not accept equipment charges if they can't get the box to me. The last time they sent UPS to pick it up but still had not sent the box with return labeling. Now UPS has closed me out for pick up and I'll have to make an 18 mile trip to their store. When I cancelled the internet service, I said, "Loud and clear and do you understand, cancel only the internet." They agreed and quoted me the new price for TV and included the penalty for cancelling internet before the contract ended.
This was being billed on my credit card. When I got my statement, I saw the new charges on one day and the next day they billed the old charges for a double payment. I called the credit card company and disputed and they took the incorrect charge off. Today when I got home, my TV service was turned off for non-payment.
I called again to say their bill was paid. She checked and said I was correct... that it had been paid. Can you believe the idiot said, "Just a moment while I check your reconnection charges." That's when I lost it. Every single call I've ever made to these people leaves me screaming and demanding a supervisor who can never be found. If you want to keep your sanity, NEVER HOOK UP DISH. Totally incompetent!!!