NORTHGLENN, COLORADO -- Poor service poor quality and poor value. Dish network is a huge ripoff and they offer an inferior product. On demand is a joke, the receivers DVR service is terrible and the customer service centers routinely disconnect you, connect you to the wrong department or intentionally put you back to the touch tone menu. Thanks Dish. I won't be back and I'm hoping I can save at least 10 lucky souls a year from using your services and staying away from you for life.
COLLEGE STATION, TEXAS -- DO NOT SIGN UP WITH DISH AND DO NOT GIVE THEM ANY OF YOUR INFORMATION!! If there was an option to give 0 stars I would have, but unfortunately 1 was the lowest rating possible... Please at least read about my experience with them before you decide to call them.
I signed a contract with Dish Network in early 2010. I called and asked for an HD/DVR box and picked the package I wanted that had all my channels of interest. They also told me that if I ever moved, they would move me anywhere for free. This was important because I knew I would be moving within the next year.
The installation tech came out and set everything up for me. When he finished, I asked him to show me how to work it and realized they had given me the wrong box... It was HD but didn't have the DVR which was the more important of the two to me. He told me to just call them and they would send someone to switch out the equipment and it wouldn't be a big deal. WRONG! I immediately called and turns out that whoever set up my account set it up wrong in their system but told me that I was getting was I had asked for.
They wouldn't fix this problem and told me that since it was already set up they couldn't just switch it out because when you sign up with them you are purchasing the box, not leasing it, and they do not reclaim the boxes they only reclaim the satellite.... Once it's set up and the tech leaves, it's yours and they cannot change it.
Because of this, if I wanted a different box I would have to pay full price to purchase the correct box (that I initially asked for and was told I was getting) which would run me about $500. They also gave me the option to find a store that purchased and resold used boxes and said I could probably switch mine out at one of these locations for a decent price. The nearest one I found was over 50 miles away... No thanks.
I argued with them about this over the next week and they wouldn't let me cancel or switch my equipment even though THEY had screwed up and just kept telling me I would have to either pay the full price for the box, or buy out of my contract (basically pay for two years of service). I finally gave up, bought a Tivo, and just decided to ride it out until my contract was up and then I would just cancel and go somewhere else.
During this two year contract with them, I continuously ran into more issues with them. One month, my bill randomly increased. When I asked them about this, they said my plan had been upgraded. I didn't ask for that, so how could they just change my plan and charge me more??
It took a lot of arguing with them to get them to fix the problem and I could tell that they really didn't want to. This happened more than one time during my contract with them and they were very reluctant to fix the problem each time and always tried to convince me that I was wrong... As if I wasn't already frustrated enough with them, this just made me feel like they were just trying to find ways to scam me out of money hoping that I wouldn't notice, or hoping that I wouldn't want to deal with it and would just give in to their BS.
Later, as I stated earlier, I ended up moving and called to have my service address and equipment moved... Supposed to be free right? Nope, they told me it would be something like $300 for a moving fee and I was only moving 1 hr away!!! Are you kidding me?! They wouldn't budge on this one... So at this point I was just ready to be done with them.
Finally,my contract ended (sometime in early 2012) and as soon as it did I called to cancel my service with them so I could go somewhere else. Happiest day of my life to finally get away from them and be done with them... Or so I thought.
I canceled with them, threw out my box (since they told me I owned it), and signed up with another provider which has been MUCH better. About a week later, I got an empty box in the mail from Dish saying I need to return my equipment. What? So I called and asked about it and they told me a different story.... All equipment, including the boxes, are leased and they do reuse them and it all has to be returned when service is discontinued. I told them what I had been told during my initial issue with them and all they told me was "Sorry, you were told wrong. If you don't have it, you'll have to pay for it."
At this point I was tired and mad and just wanted to be completely done with these people so I just paid for the unreturned equipment and was told that this took care of everything and I had no remaining balances on my account and my service had been canceled. Finally... Some relief... Right? Nope!
In November or December 2013, I received a voicemail from Dish saying that my service would be disrupted and I would be charged a late fee if I did not pay on my account by a certain date. I called back and apparently my account had been reactivated WITHOUT my consent!!!! They did not want to fix the problem and I probably spent about an hour on the phone with them talking with person after person and arguing with them over whether or not I had reactivated my account!!!! They didn't even have the correct address for where the service was active (it was my old address where the account had initially been set up).
Finally, they decided there had to have been some sort of fraud and they told me they would cancel everything and drop all fees and fix the issue... THEN as soon as that was done, they tried to tell me that I needed to return my equipment from a year ago that I had already paid for!!!! It took more arguing with more people and departments to finally get that settled and for them to find in their system that it HAD been taken care of and paid for.
They told me again that they would remove all of this from my account, take care of everything, and that I did not owe anything. They also said they would put a block on my account so that it could not be reactivated again and I would not be contacted anymore.
Here we are two or three months later (February 2014) and I just got another voicemail from them asking me to return my equipment. Again, I called (with very little patience at this point) and asked why I was receiving these calls when this had already been taken care of...TWICE! Again, they were VERY reluctant to fix the problem and just kept trying to convince me to return the equipment even though I told them several times that I did not have the equipment and had already paid for it years ago.
Once they finally got the message that I did not have the equipment, they argued with me about paying for it... And I had to explain to them over and over that I already had paid for it TWO YEARS AGO!! I got put on hold over and over and then they tried to tell me they would send a request to their "investigation department" and this department would contact me within 24 hours. I told them I wasn't getting off the phone until it was fixed because I didn't trust them and was tired of dealing with the same issue over and over...
Finally another hour long phone call later they told me they would put me on a "do not call" list, but didn't say anything about the account being all settled. I asked if they removed the charges from my account so that this wouldn't be an issue again. They just said "Uh... yeah..." I don't believe them.
I'm sure I'll get another call or notification from them about some other BS charge in the future. I'm trying to figure out how to get completely removed from their system. I'm so tired of dealing with them and this is the most ridiculous thing I've ever encountered with any type of service provider! Whatever is going on over there cannot be legal and after my experience with them I'm convinced they are scam artists who will try to manipulate you into giving them money for things that you either already have, or things you never agreed to or consented to in the first place.
EVERETT, WASHINGTON -- I called Dish customer service about two days ago because my search options for my DVR was not working correctly. I couldn't browse through categories of movies to record at a later time as I have so many times before in the last year. Keep in mind this is a service that has never required internet service. I was told by the first Rep that it was because I needed internet service to operate. I said that wasn't true. I've had to call in 3 times before with this same issue and the first time they sent a tech out and he fixed it right away.
The second time it was a different tech and he could not fix it. Instead he thought maybe it was a box problem so he switched it out. I lost all the movies I ever recorded in a year and it still didn't work. I was quite upset. But, within a week it miraculously started working again. All these things I kept updating Dish about so they knew about this problem which seemed to happen every time they cancelled my cable due to a payment not being received. I would pay the bill, the service was turned back on and lo and behold I couldn't use my browsing options again.
Anyway she asked if I would like to speak to her supervisor. I said "if that's all you can help me with then yes." He got on the phone and keep calling me sir, I am a woman! He basically said the same thing that it's because it needed internet service. After I explained to him that I've been operating this option for over a year without internet he laughed as if I were a moron.
I begged him to send out a tech, that I would pay the 10 dollars if they would send one because obviously we we're not on the same page. He only answered with "we are on the same page" and "a tech could not fix something that needed internet to work." I asked him if he thought I was stupid not to know when something needed internet to work? I know for a fact that when it requires internet, it says this option requires internet! I am technically inclined! Plus I've had this service for over a year. I know what needs internet and what doesn't.
I couldn't talk to him anymore. I was about to start yelling so I handed the phone to my husband to talk to him. He told the supervisor the same thing I did and that he wasn't listening to me at all. The guy then tells my husband that I am a problematic customer and that I am irrational and frantic. My husband hangs up on him. Now the only reason another person would tell a customer that is to get them upset. I still got no help and my cable still isn't working right. I am paying full price for a service that I can't even operate and there is nothing I can do about it cause I am stuck in their contract for another year.
Oh and I'm a frantic problematic customer so I can't receive any help or respect. I feel like crying. As soon as my contract is up I am canceling this nightmare once and for all. My advice is to seek satellite cable from a different company. I've heard many negative issues with Dish and I have had Xfinity, Directv and now Dish and the only company I've had any problems with is Dish. No way will I ever refer a friend to them. Bad product and bad customer service.
CINCINNATI, OHIO -- After 6 years of service I decided to switch providers. The Dish phone rep's speech was quite difficult to understand. After complimenting me on being a good dish customer she tried to upsell me on the Hopper, movie channels, etc. I replied I just wanted to discontinue service. She wanted to know why I was stopping the service and who I was going to use. I told her this was not her concern and that I just wanted to discontinue Dish. She kept asking why so I finally said I've had to replace 3 receivers and 4 remotes in 6 years, 300 channels of absolute nonsense wasn't a service I wanted to pay for anymore.
When I called in financial distress a year ago I was told there was nothing to be done about my bill other than going to basic service or canceling. In fact, that sales representative a year ago was snarky as hell as she said maybe I shouldn't have pay TV service. I also asked for a refund on the unused month of my service but was told no, they would not refund any money.
But here is the really good part. This nutcase told me I was responsible for returning the receivers, the remotes AND the satellite dish! She said I would be charged $10 to return each piece of equipment as well as penalized $299/month for every month the equipment wasn't sent back. She suggested I just ask a friend to go on the roof and remove the face of the satellite. I could keep the part that's bolted to the roof. She told me to send everything back FedEx within 10 days.
I got stuck on the satellite removal issue and kept asking, "You really want me to go on the roof and remove the dish?" She kept saying, "Yes, just ask a friend to do it". Then she hung up on me!! I called back and got another difficult to understand representative. She laughed when I told her about the satellite retrieval. I wonder how funny it would be when a wrongful death lawsuit is filed. She said, "We never ask customers to return the satellite dish, we don't want the responsibility." I said, "Well, I was just told to do just that thing, how do you explain that?" She thought it was hilarious and kept laughing.
After she tried half-heartedly to get me to re-up on the service, she asked for info to send return boxes to me. She said, "There are no charges as I was told by the first representative." She told me to mail a letter of waiver saying I cannot retrieve the dish. I said, "To who?" She said, "There would be a form in the box." "Ok, a form will be sent to me." "No," she said, "you have to mail a letter". "Ok, I have to mail a letter to whom?" "No letter," she said, "a form will come with the box."
It was like a Who's On First conversation. She also informed me I would not be getting any refund from the bill I just paid. If I had known my SO was ordering new service, I never would have paid the last bill for this shoddy, conniving, ill-trained reps company offering crappy reception (watch out for rain, clouds, a little snow or a whisper of wind). Oh, and as an aside, I had a repairman here 2 years ago who informed me the satellite was installed upside up which is why the receivers kept blowing out. He said it wouldn't happen again since he had the brains God gave him to re-install the damn thing.
NEW YORK -- I had left Time Warner after 5 years of their service because prices just kept increasing. Meanwhile, Dish Network was offering satellite packages with tons of channels, high speed internet, and home phone for literally 60% off the Time Warner price. "How could I go wrong?" I thought. I wish I had never gone further than the thought.
When I signed up, I was told "Your first month will be free. You'll pay nothing for 60 days (except the signup fee which was relatively cheap). And when your first bill comes in, it should be approximately $60 since you've signed up as a part of this promo. All subsequent bills will be $60 as well. It's that simple!" Apparently it wasn't that simple. First bill arrived within 14 days to the tune of $280. Needless to say, I called to inquire and lodge a complaint if need be. This is where Dish Network TRIES to excel.
You don't get pushed around from faceless representative to faceless representative with each call. Instead, the person you speak to gives you his/her name, their direct phone number, they act like your buddy, and tell you "If you ever have ANY problems, you call me directly. I'm your guy/girl! I'll be here to help you." That, to me, sounded great. Personalized service. And should anything go wrong (again), I have a name and a direct line of a person to either fix it OR hold accountable.
Well, ** was the first name. She signed me up. I suppose it should have struck me a bit odd that the person who signed me up was also volunteering to be my customer service/tech support person but it didn't. I called ** when I got my bill, one month early and $220 higher than I was told it would be. ** never answered. She never returned calls either. This went on for a week or two before finally, after pressing a number of different menu options, I got someone on the phone. ** apologized profusely but told me the problem was, ** incorrectly coded everything on my account. Thus, the overcharge. "I see" I said. "Can you just go ahead and fix that for me?"
"I can't" said **. "Once it's in the system, there's no way to change it. But what I can do is throw a number of credits and promo codes on there to get us down to around $60." This is just downright laughable. A major cable/ISP company is running off computer systems that don't allow for changes to customer accounts?! Whatever. As long as my bill goes back to where it should be. The "credit / coding" issue is theirs to deal with. Not mine.
Now mind you, I'm still on the phone with ** every week because the wireless they promise is not only slower than advertised, it drops virtually once every hour. In the first 6 months, I went through at least 4 modems and routers. Had visits from 2 or 3 techs to examine the wiring into the wall. Nothing seemed to work. The wireless was just terrible. And ** told me that it was likely going to remain that way because I was on the very edge of their service area. And since it's DSL nothing they could really do.
"Well, why wasn't I told about this when I signed up **?" He apologized. Gave me more credits and got my bill down to $0 for the next 2-3 months. Which was great except I still couldn't use the wireless and, if there was even a slight breeze, the satellite signal was disrupted.
Two months later... Bill arrives for $190. I call **. I call ** again because he doesn't answer. ** never answers and never returns calls anymore. At this point, I'm not only livid from billing issues. I'm also pissed because my wireless is half the speed promised AND drops constantly. Also, my satellite picture not only goes out in the rain, it gets disrupted with even the slightest breeze. I walked outside and saw the dish actually shaking with each tiny gust. So they sent a tech.
The tech discovered it was put too close to the edge of the roof and thus, half of the mount was fastened to nothing but shingles. As dumb as that is, his solution was just as dumb. He added a brace to the base essentially bracing it to OTHER loose shingles too close to the edge of the roof. NO ONE could figure out the wireless problem. AT ALL.
After never hearing from ** again, I got ** (what was with this company and hiring people who's names only start with 'C'?). ** sent a new tech out to the house to fix the dish. And this guy was smarter. He removed the dish and remounted it to actual roof. Not just shingles. But the wireless was beyond him. Couldn't figure that one out at all. So now I had halfway decent TV (it still sucked in the rain but at least on a sunny day I was able to watch), the wireless still sucked, but at least, thanks to ** I was paying nothing. For about 2-3 months.
Then I got another bill. Another ridiculous amount. At the same time, I have someone from Dish in my house trying to figure out what the issue is with the wireless (which, at this point) is useless. Finally, I called Dish, told them I was breaking the contract early and frankly, I didn't care how much they had wanted to charge me for it. They'd never see the money from me anyway. I had endured 11 months of terrible customer service and horrific wireless service. I was done and moving on. Didn't matter the cost and nothing they could say would keep me behind.
Finally, they agreed to let me go at no cost. The upside was... for the 11 months I was a customer, I paid next to nothing. The downside was... I paid next to nothing because I actually got nothing but headaches and occasional TV. Oh, and the landline that I never used. I went back to Time Warner and, within 10 minutes of the setup with Time Warner, the tech they had sent to install everything found the wiring problem that created the crap internet. I've been good at Time Warner ever since.
WORD OF THE WISE…DON'T EVER USE DISH SERVICES!!! This is possibly the WORST customer service I have EVER experienced!! I chose to shop out different cable providers after my Comcast bill had proven to be too high. After talking to a DISH representative for over an hour and a half and expressing my concerns (my husband's job potentially relocating us to the city, breaking contract, etc.) it sounded like DISH was the right move. WRONG!! I have only had this cable provider for UNDER a month and found out we'd be moving our family from Michigan to Boston.
Yes, of course they can move your cable services for you to Boston…but not when you are living in a building that DOES NOT allow a DISH satellite. I called DISH to express my concerns. I spoke to Alex first who really couldn't help me, since this issue was beyond his scope. Next, I was transferred to Frank. Frank was an “account specialist.” He went on to tell me that regardless if the building doesn't allow DISH and these are extenuating circumstances he could not help me and that I'd be charged a $460.00 cancellation fee.
I was misled by the initial sales guy who sold me DISH services. I had expressed my concerns, but not once did he mention a HUGE cancellation fee!! All he wanted was the sale! Frank continued to tell me there was nothing he could do… Isn't he an account specialist?! He then went on to belittle me, acting as if I didn't know what a “contract” was. Yes, I understand a contract... And in this case, it's very similar to a lease. If you sign a 12 months lease and break it midway through, you forfeit your security deposit or one month's rent…not normally the entirety of the balance of the lease.
I went on to ask for someone above Frank, who may be able to help me. Transferred to a supervisor, CJ. I talked to CJ, expressed the same thing I had told both Alex and Frank, for him to tell me, “I'm sorry, you're in a contract and the cancellation fee is $460. There is nothing I can do.” How is it that there is nobody who can do anything in this entire company?? I feel as if I were tricked into this contract and that the initial sales guy never properly enlightened me on what would happen if I were to move to a place that did not allow a DISH satellite (or any satellite for that fact).
The worst part about this is....I did ask in the event if we had to move, what would happen? DISH TV will lose more than $460 out of this issue… Not only will I NEVER use DISH TV again but, I will never recommend it to anyone!!! This was some of the worst customer service, with not even a tad of empathy or support from the DISH TV representatives/staff. If you think you're saving yourself money by switching to DISH… do yourself a favor and don't switch! Awful, Awful. Oh, and did I mention… on Super Bowl Sunday when I had 60 people at our house for a party, one of our boxes was failing to work and not getting a signal?! Talk about an inconvenience!!
MADISON, WISCONSIN -- Please read this review in its entirety. Knowledge is power. Dish TV. Very bad reception. Just a drop of rain would cause my TV to go out. Dish simply tells you there's nothing to be done because that's the nature of satellite TV - typical of any satellite services (funny because I've not had a bit of trouble with my new service...). I got tired of having unpredictable reception and paying for it, so I canceled my service in September. Whoa! If I thought I was having problems with Dish before, I sure was kidding myself!
They, of course, tried endlessly when I called, to convince me not to cancel even when it got to the point that I would interrupt their pitches by sternly saying, "Just cancel my account!" Well, to make a long story a bit shorter, I waited forever for them to send their return boxes for their equipment, which they sent one at a time, weeks apart. Got slapped with an overdue fee. Because of the early cancellation I knew I would have to pay $320.
I didn't mind because: 1) I was so ready to get rid of Dish and get something different and 2) My new service (Charter) would pay me for the buyout - no prob, right? No, no, no. Dish has screwing "defectors" all figured out. I waited and waited for that final bill of $320 to arrive so I could show Charter in order to get my refund.
Well... next thing I know Dish had, unbeknownst to me, helped themselves to $320 from my bank account. Granted, I signed the contract that said they could withdraw funds from my account for billing purposes. To me that meant if I wasn't paying my bills they would be entitled to collect the amount of the unpaid bill. I'm very diligent about paying my bills on time so I didn't worry about that. I was furious when I saw $320 had been taken out of my checking account with no knowledge or some kind of a heads-up, plus they did the same thing for $17.00.
I immediately called Dish and, of course, they couldn't understand why I was so upset. I demanded they send me a written invoice showing that the $320 was paid in full. Oh they were extremely polite and yes, yes they would be happy to do that. Well, I'm sure you've already guessed what happened - nothing was sent. Therefore I missed out of being paid for the buy-out from Charter. Dish is well aware of time limits other services have for reimbursements of buy-outs and they take full advantage of that.
Okay, remember I said I closed my account in September. The money was taken from my bank account December 4. Now, here we are in January, Dish TV a thing of the past, and lo and behold I get a voicemail telling me to call Dish regarding my account. I don't have an account! When I called, of course, I got the automated voice system. None of the selection numbers pertained to me. No choice of talking to an agent. I tried other numbers getting the same response. I dropped the issue because I hadn't received any written communication from Dish (except advertising) since September and I no longer had an account, anyway.
Well... yesterday, January 22, I received a call from a collection agency telling me I owe Dish TV $18.50!!! What??? I told the agent I don't even have an account with Dish, haven't received any bills since September and furthermore I never pay anybody who's asking for money over the phone. Yea! Yet another way to screw the ex-customer. Go Dish. Because calling is worthless, I've emailed Dish twice now so I guess I'll see what happens. It's like they stalk people. Are they going to nickel and dime me for the rest of my life? Not if I can help it... yeah... I'm saying it again, Dish is deceiving, manipulative and conniving. Buyer beware!
WEBBERS FALLS, OKLAHOMA -- I had been with Dish in Grayslake in Illinois for over 17 years when I moved to Oklahoma. I called Dish and took a leave of absence from their service till I could buy a house here. Once I found a house I called Dish for new service. They first sent out a female contractor who set the dish on the eve of the home and found she could not get a signal. She had trees in the way. She told me and that four trees needed to be removed. I called a handyman and he came over and cut the trees but still no signal. After almost 12 hours she gave up and said she would have someone come back the following week.
The office then sent out a tech who got out of the truck and said there were too many trees, I would never have tried to hook up service for you. Let me walk around with my scanner and see if you have a better spot. He then told me he could get me a signal if I would allow a couple of post to be placed in my front yard. After I agreed he said "I will call Okie dig and get them out early next week to look at the yard before we can dig." I understood and agreed to wait. The next week I had a third tech come out who said that Okie dig had never been called but he had notified them and they would be next week and the office would have to send out someone again.
The next week **, a tech came and complained he was only given 15 minutes to do the job, and that the contractor had used the wrong line to install and it all needed to be replaced. He then called his office and started to work. After about two hours he came outside and said "Well bad news". I asked him what was wrong and he showed me in his haste he had pulled my TV off the TV stand and it had broken plus it put a hole in my wall. He was real upset and kept saying he hoped he would not get fired over it or at least written up.
I called his boss the next day and was assured they would pay for the set. After 7 months I did get a check for about half of it's cost. If I had to charge them for my phone time it would have been six times that much. All the time I had been waiting to be paid. I complained the Internet was slow and horrible. Dish finally sent out a tech, ** again. He told me he had been written up but he guess he deserved it. He then went outside to look at the system. After five minutes he came back inside and told me he had repaired the slow Internet. He said he had to cut a ground for the phone which was not used anyway but was too close to the Dish install.
A few months later their was a lightning storm a few miles away. I went to bed because my signal was gone. When I woke up the next morning all three TV's were dead. I called Dish and they said for $10 they would send out another tech. I asked them to send someone other than **. I wanted another set of eyes on this problem.
** came out that Saturday and after about two minutes found that ** had cut the wrong ground. He had cut the one for the Dish system. He told me he had it in his report and that Dish would have to replace the TV's. He took photos and checked everything including the TV's. He also installed new Hopper as well as the Joy boxes. I boxed up the old units when he was here and called Dish to request the labels to send back the old equipment. I was told to write Attention ** on the boxes.
The following week ** the lead technician came over to look at the boxes and look at the system. I told him that ** from Colorado Corporate was assigned to me as a claims adjuster. After a half hour or so ** said he had moved the direction of my Internet dish because it was pointed in the wrong direction. And that sometimes even if the Hopper systems are UL listed they give you problems and can not be grounded. He also told me that I had a reversed wire in the master bedroom which could account for the one TV blowing out.
After he left I called my electrician ** who has been licensed for over 40 years. He came over and checked the line. He told me he could not find a problem. I told him ** had showed me his tester and it said it was bad. He pulled out the tester he carried and it showed good. He then took the outlet out and examined it and put it back. Shook his hand and said they are trying to pull a flimflam on me. He did not charge me because he had checked the electric out for me before and installed a new 200 amp breaker box a few weeks earlier.
I made several calls over the next weeks to ** and to the local office. Just before the two month date of losing my TV's the manager, ** told me that he could offer me $450 for the sets. This is again close to half of the price I paid for the three new TV's all purchased in the last year. I told him you do know these were all three TV/DVD combo units. He said I know but you do not have to agree. Finally I told him "Fine send me my money and we are done". I am tired of fighting for this money which is due me. If it were reversed and I owed Dish you would have been paid the full amount quickly.
He then sent me a form to fill out that reads: "By your signature, you agree that you are completely satisfied with the resolution of this damage claim. You understand that Dish Network Services and affiliate consider this claim to be closed and will not accept further liabilities regarding this claim. You agree that the existence of this claim and it's terms and conditions are to be kept strictly confidential by all parties involved."
I refuse to sign this agreement because it is a hush order and there are several litigations that could happen if it were signed. He agreed to call corporate legal and ask to have the document changed to read from this day forward. Today 9/26/2014 we talked and he told me that the legal team refused to change the form at all. And that the ball was in my court. If I want paid I will have to sign it.
Well the form as I told him says signed on this date so in a couple of days I will sign it but not till I have let the world know what a horrible service I have received and the way they treat customers. I could not even get a call back from ** so I am writing this for all to see before I sign.
TAMPA, FLORIDA -- So first I called about their packages and the woman gave me prices and told me the package price for America's top whatever and said yes it comes with AMC, Disney and all that plus I would get internet added on and my monthly amount would be $32 a month. Then I called back to find out if it would be possible to get just the Internet and they said no it wasn't possible, but that the package was a great deal. So I asked the guy putting in my package if I would be getting all the channels I wanted like AMC, Disney, Nick and etc. He lied and said yes. So I went about the whole process, said yes to the 2 year contract like a fool.
Next thing I know the installer comes out and installs our DVR thing and I even asked him, "Ok so it's $30 a month, correct?" And he said, "Correct." Then after he installed the DVR thing I asked, "Okay so what about the internet?" And he said that was through a different company. He pretended to know the package we had and channels I was going to get saying, "Oh man you guys got a great package and you'll be able to record 4 shows while watching something on TV at that moment." Then he looked at our guide and said, "Well it will take 30 mins for you to be able to access the rest of the shows."
Ok so then I call this EarthLink internet company and they tell me I'm in a 1 year contract with them through Dish and it will be $90 to cancel, on top of that the $14.99 for the internet was only that price for 3 months and then it goes to $40 a month (even though the salesman happened to forget to mention that and the manager went back and listened to the recording and admitted he didn't tell me that nifty little detail). So then I'm already pissed off and I go looking through to try to watch my show on AMC to calm down some and it says unauthorized, please call this number.
I call the number and tell them what's going on and nothing but apologies. Ok well apologies isn't going to solve my problem. I check my account to see how much I have really been charged and they charged me $19.99 and $1.00 2x's. When I asked the woman about it after being transferred to the billing department she tells me, "Oh it will go away. It's not a real charge." And I told her there was a telephone number next to it and then she tells me, "Oh that's the charge from the retail company we used to send out a technician to your house."
So then I told her, "I want to talk to the highest person on the totem pole," and that woman told me, "Well what do you want from me??" I said to cancel the service and refund my money, her reply was, "Okay pay me $400 and we will gladly cancel the service!" POS company if you ask me. Do not go through this company.
ORTING, WASHINGTON -- On 09/03/14 I called to order Dish cable and internet services. After receiving a flier in the mail saying that we could get internet service for $19 and some change per month, and the cable package that we wanted for $29 and some change per month. I was on the phone for approximately an hour and 45 minutes to get this process going. While on that call, I was told that the $19 internet service was not offered in my area, and it would be around $34 per month. I was also told that the cable package that we wanted would be $36 per month (later finding out from another person there that the additional $7 was for a DVR that I never once asked for!).
I was told by the guy that I talked to that he was charging us $174 and some change for setup costs and our first month of service. I agreed to this, and when I thought that I was finally done with the phone call he told me that he then had to transfer me to someone else to hook up the internet service. Once I was transferred I found out that the $174 and change that had been charged to my account did not include the setup and that the billing would also be separate for the internet service.
At this point after well over 2 hours on the phone I told them that I just wanted to cancel everything and have our card refunded. The guy I was talking to told me he could not do that and that I would have to hold, and then hung up on me. After calling back and talking to 2 more people I finally was told that she would refund the charges and cancel our setup. However, she told me we would only be refunded $124 and some change and that that was all we had been charged. I said "are you sure, because I was told it was $174" and she said "yes, it was only $124 and change."
Today, I went to the bank. On the bank statement, it shows charges as follows: 9/5/14 Dish Network-on 800 894 9131 Co (pending) $124.36, 9/5/14 Dish Network-on 800 894 9131 Co (pending) $1.00, 9/5/14 Dish Network-cr Englewood Co (pending) $1.00, 9/4/14 Check Crd Purchase 09/04 Infinity Dish 3 866-659-3474 Fl ** (processed) $49.95.
After seeing these I called to speak with a supervisor. The first call that I made was transferred to a supervisor. He told me that he did not see a charge for $49.95 but only a charge of $124.36, and that was what was going to be refunded. I explained to him everything on the statement above and he told me he would have to put me on hold, and he hung up on me.
I called again. The guy that answered the phone, not a supervisor, told me that in order for this to be researched that I have to fax my bank statement in to be reviewed. He said he also did not see this charge. I have had ENOUGH of sitting on the phone for hours on end and being hung up on. It is not my responsibility to go find a fax machine to send a company a bank statement that I absolutely do not trust them with after the fact that there is a charge that absolutely no one I have talked to with DISH can see. This is absolutely ridiculous!