I am originally from Ohio and moved to the deep south (SEC country) 24 years ago. When the BTN (Big Ten Network) took over a lot of the football games, I was unable to see them and decided to get Dish since they advertised carrying it. When I called I had asked about BTN and several times made comment that BTN was the only reason I was ordering Dish.
After I signed up for a 2 year contract and it was installed, I was unable to find BTN. I called them and asked and they said that if I wanted to receive it, I would have to upgrade to a higher package and then buy a special sports package. So, I went from $49.99 per month to $89.99 per month just to get the one channel I wanted to start with. (Bait and Switch). I told them to come get it, that I don't want it. They told me I would owe them some ungodly number like $485.00 if I break the contract.
Once I started getting the bills I noticed an extra $14.00 per month on the bill. They said that was for service contract in case THEIR equipment goes bad, I will not have to pay full price for them to come and fix THEIR equipment. Again they hung that contract over my head threatening me with $485.00 if I cancelled.
So... Several years of this went by and I started having issues where it would come up "Complete Signal Loss" all the time even without a cloud in the sky. They sent out a guy to fix it and he ended up having to replace the cable from the Dish on the roof to where it connects in. He said the cable rubbed a hole in it causing the issue. After he left, the connection was working again, but I noticed that he screwed down the cable to my roof... Through the shingles into my roof all the way down. I am still trying to get them to fix the leaking roof after that issue.
Six months went by and it started having the same issue. They sent out a guy, he looked at it from the ground and said "sorry we don't repair anything on roofs anymore." I said "but you guys installed it there, I didn't". He said that he would have to leave that one up there and install a new one on the side of my house mounted to the new vinyl siding. Well, that's not going to happen so I cancelled my Dish network and had Mediacom install cable. Now I am saving a ton of money, it doesn't stop working when it rains and they even took down the old dish for me and trashed it. I will NEVER get Dish again!
LITTLETON, FLORIDA -- On April 7, 2014 my son went by my home only to discover that the back side of my house was on FIRE... He quickly started ripping off siding and put the fire out with a water hose. Now here is the bad part, usually he DOES NOT come by early, and my BLIND mother-in-law is home alone. Thank God he came by early or it could have been a terrible situation.
I called Dish @ 5:55 pm after approximately 89 minutes, in 5 calls to "customer service" to get someone out to the house to check the wiring. The best they could do was have someone out the next afternoon. I was not happy with this, was scared my house might burn down. The next day 4/8 I contacted another Dish contractor and they had a tech come out and inspect. He stated in his written report "cable shorted out causing the siding/mulch to catch fire." He did make sure the cable/receiver was disconnected. Charged $75.00 for house call. Later that afternoon a Area Business Manager came out, took pictures, spoke with my husband, never heard from him again.
On 4/10 the company that installed the system several years ago came by, same thing, took pictures. Received a letter from them on 4/18 stating that "an assessment has been completed, however, we were not able to determine that the issue was related to installation. Based on this, please be advised we have denied the claim." I called the company a total of 3 times to request a copy of their assessment. Still have not received.
Got a letter from Dish dated May 23, stating "Our engineering dept has performed a thorough investigation of this allegation and determined that the damage was not a result of any malfunction of your receiver or other Dish Network equipment. As a result, no reimbursement or payment will be made to you."
I spoke with the Corporate Field Resolutions Dept, and told them that the receiver was NOT was caught on fire, but to no avail. He stated that once the equipment was installed it became mine and my responsibility. I can claim with my homeowners insurance and if they feel they can pursue Dish. First of all I did not want to claim with my insurance, it was DISH FAULT.
They also stated that the damage was probably caused by "animal activity", so I responded with why aren't the coax placed in a protective (PVC) pipe? Again not their responsibility. As you can see from the pictures the damage was not extensive, but, still there was damage that needs to be repaired. So I will contact my insurance company and see.
Again Dish Network has the WORST customer service I have ever encountered. If you have Dish PLEASE check your coax lines. If you live in the country (like I do), you might want to "critter proof" your lines because Dish will NOT HELP YOU IN ANY WAY....
ENGLEWOOD, COLORADO -- Don't believe Dish's "Price Lock" promotions. They will raise your bill anyway. Dish sold me a TV/internet bundle that was guaranteed to be "price locked" for 24 months, but the internet bill unexpectedly went up by $10/month after 6 months. I called Dish and they told me that only some of the advertised charges were price locked while others were not. Of course, the salesperson neglected to point this out. The lesson is take Dish's "Price Lock" promises for what they are: a hollow sales gimmick that they don't intend to honor.
YUMA, ARIZONA -- Called Dish to have service upgraded to watch the wrestling trials for the 2016 Olympics and was told it was not available in the area I live in. What's up with this? How unAmerican to not offer the channel to all in the US! I will definitely be changing my TV service as soon as my contract is up!
NORTHGLENN, COLORADO -- Poor service poor quality and poor value. Dish network is a huge ripoff and they offer an inferior product. On demand is a joke, the receivers DVR service is terrible and the customer service centers routinely disconnect you, connect you to the wrong department or intentionally put you back to the touch tone menu. Thanks Dish. I won't be back and I'm hoping I can save at least 10 lucky souls a year from using your services and staying away from you for life.
ETTA, MISSISSIPPI -- Let me cancel my subscription due to a dispute over a bill amount. Been a loyal customer for over 20 years. Took 460$ out of my son's account, which had nothing to do with my account for early cancellation fees. Very unloyal, unfair and a big bully company.
COLLEGE STATION, TEXAS -- DO NOT SIGN UP WITH DISH AND DO NOT GIVE THEM ANY OF YOUR INFORMATION!! If there was an option to give 0 stars I would have, but unfortunately 1 was the lowest rating possible... Please at least read about my experience with them before you decide to call them.
I signed a contract with Dish Network in early 2010. I called and asked for an HD/DVR box and picked the package I wanted that had all my channels of interest. They also told me that if I ever moved, they would move me anywhere for free. This was important because I knew I would be moving within the next year.
The installation tech came out and set everything up for me. When he finished, I asked him to show me how to work it and realized they had given me the wrong box... It was HD but didn't have the DVR which was the more important of the two to me. He told me to just call them and they would send someone to switch out the equipment and it wouldn't be a big deal. WRONG! I immediately called and turns out that whoever set up my account set it up wrong in their system but told me that I was getting was I had asked for.
They wouldn't fix this problem and told me that since it was already set up they couldn't just switch it out because when you sign up with them you are purchasing the box, not leasing it, and they do not reclaim the boxes they only reclaim the satellite.... Once it's set up and the tech leaves, it's yours and they cannot change it.
Because of this, if I wanted a different box I would have to pay full price to purchase the correct box (that I initially asked for and was told I was getting) which would run me about $500. They also gave me the option to find a store that purchased and resold used boxes and said I could probably switch mine out at one of these locations for a decent price. The nearest one I found was over 50 miles away... No thanks.
I argued with them about this over the next week and they wouldn't let me cancel or switch my equipment even though THEY had screwed up and just kept telling me I would have to either pay the full price for the box, or buy out of my contract (basically pay for two years of service). I finally gave up, bought a Tivo, and just decided to ride it out until my contract was up and then I would just cancel and go somewhere else.
During this two year contract with them, I continuously ran into more issues with them. One month, my bill randomly increased. When I asked them about this, they said my plan had been upgraded. I didn't ask for that, so how could they just change my plan and charge me more??
It took a lot of arguing with them to get them to fix the problem and I could tell that they really didn't want to. This happened more than one time during my contract with them and they were very reluctant to fix the problem each time and always tried to convince me that I was wrong... As if I wasn't already frustrated enough with them, this just made me feel like they were just trying to find ways to scam me out of money hoping that I wouldn't notice, or hoping that I wouldn't want to deal with it and would just give in to their BS.
Later, as I stated earlier, I ended up moving and called to have my service address and equipment moved... Supposed to be free right? Nope, they told me it would be something like $300 for a moving fee and I was only moving 1 hr away!!! Are you kidding me?! They wouldn't budge on this one... So at this point I was just ready to be done with them.
Finally,my contract ended (sometime in early 2012) and as soon as it did I called to cancel my service with them so I could go somewhere else. Happiest day of my life to finally get away from them and be done with them... Or so I thought.
I canceled with them, threw out my box (since they told me I owned it), and signed up with another provider which has been MUCH better. About a week later, I got an empty box in the mail from Dish saying I need to return my equipment. What? So I called and asked about it and they told me a different story.... All equipment, including the boxes, are leased and they do reuse them and it all has to be returned when service is discontinued. I told them what I had been told during my initial issue with them and all they told me was "Sorry, you were told wrong. If you don't have it, you'll have to pay for it."
At this point I was tired and mad and just wanted to be completely done with these people so I just paid for the unreturned equipment and was told that this took care of everything and I had no remaining balances on my account and my service had been canceled. Finally... Some relief... Right? Nope!
In November or December 2013, I received a voicemail from Dish saying that my service would be disrupted and I would be charged a late fee if I did not pay on my account by a certain date. I called back and apparently my account had been reactivated WITHOUT my consent!!!! They did not want to fix the problem and I probably spent about an hour on the phone with them talking with person after person and arguing with them over whether or not I had reactivated my account!!!! They didn't even have the correct address for where the service was active (it was my old address where the account had initially been set up).
Finally, they decided there had to have been some sort of fraud and they told me they would cancel everything and drop all fees and fix the issue... THEN as soon as that was done, they tried to tell me that I needed to return my equipment from a year ago that I had already paid for!!!! It took more arguing with more people and departments to finally get that settled and for them to find in their system that it HAD been taken care of and paid for.
They told me again that they would remove all of this from my account, take care of everything, and that I did not owe anything. They also said they would put a block on my account so that it could not be reactivated again and I would not be contacted anymore.
Here we are two or three months later (February 2014) and I just got another voicemail from them asking me to return my equipment. Again, I called (with very little patience at this point) and asked why I was receiving these calls when this had already been taken care of...TWICE! Again, they were VERY reluctant to fix the problem and just kept trying to convince me to return the equipment even though I told them several times that I did not have the equipment and had already paid for it years ago.
Once they finally got the message that I did not have the equipment, they argued with me about paying for it... And I had to explain to them over and over that I already had paid for it TWO YEARS AGO!! I got put on hold over and over and then they tried to tell me they would send a request to their "investigation department" and this department would contact me within 24 hours. I told them I wasn't getting off the phone until it was fixed because I didn't trust them and was tired of dealing with the same issue over and over...
Finally another hour long phone call later they told me they would put me on a "do not call" list, but didn't say anything about the account being all settled. I asked if they removed the charges from my account so that this wouldn't be an issue again. They just said "Uh... yeah..." I don't believe them.
I'm sure I'll get another call or notification from them about some other BS charge in the future. I'm trying to figure out how to get completely removed from their system. I'm so tired of dealing with them and this is the most ridiculous thing I've ever encountered with any type of service provider! Whatever is going on over there cannot be legal and after my experience with them I'm convinced they are scam artists who will try to manipulate you into giving them money for things that you either already have, or things you never agreed to or consented to in the first place.
NEW YORK -- I had left Time Warner after 5 years of their service because prices just kept increasing. Meanwhile, Dish Network was offering satellite packages with tons of channels, high speed internet, and home phone for literally 60% off the Time Warner price. "How could I go wrong?" I thought. I wish I had never gone further than the thought.
When I signed up, I was told "Your first month will be free. You'll pay nothing for 60 days (except the signup fee which was relatively cheap). And when your first bill comes in, it should be approximately $60 since you've signed up as a part of this promo. All subsequent bills will be $60 as well. It's that simple!" Apparently it wasn't that simple. First bill arrived within 14 days to the tune of $280. Needless to say, I called to inquire and lodge a complaint if need be. This is where Dish Network TRIES to excel.
You don't get pushed around from faceless representative to faceless representative with each call. Instead, the person you speak to gives you his/her name, their direct phone number, they act like your buddy, and tell you "If you ever have ANY problems, you call me directly. I'm your guy/girl! I'll be here to help you." That, to me, sounded great. Personalized service. And should anything go wrong (again), I have a name and a direct line of a person to either fix it OR hold accountable.
Well, ** was the first name. She signed me up. I suppose it should have struck me a bit odd that the person who signed me up was also volunteering to be my customer service/tech support person but it didn't. I called ** when I got my bill, one month early and $220 higher than I was told it would be. ** never answered. She never returned calls either. This went on for a week or two before finally, after pressing a number of different menu options, I got someone on the phone. ** apologized profusely but told me the problem was, ** incorrectly coded everything on my account. Thus, the overcharge. "I see" I said. "Can you just go ahead and fix that for me?"
"I can't" said **. "Once it's in the system, there's no way to change it. But what I can do is throw a number of credits and promo codes on there to get us down to around $60." This is just downright laughable. A major cable/ISP company is running off computer systems that don't allow for changes to customer accounts?! Whatever. As long as my bill goes back to where it should be. The "credit / coding" issue is theirs to deal with. Not mine.
Now mind you, I'm still on the phone with ** every week because the wireless they promise is not only slower than advertised, it drops virtually once every hour. In the first 6 months, I went through at least 4 modems and routers. Had visits from 2 or 3 techs to examine the wiring into the wall. Nothing seemed to work. The wireless was just terrible. And ** told me that it was likely going to remain that way because I was on the very edge of their service area. And since it's DSL nothing they could really do.
"Well, why wasn't I told about this when I signed up **?" He apologized. Gave me more credits and got my bill down to $0 for the next 2-3 months. Which was great except I still couldn't use the wireless and, if there was even a slight breeze, the satellite signal was disrupted.
Two months later... Bill arrives for $190. I call **. I call ** again because he doesn't answer. ** never answers and never returns calls anymore. At this point, I'm not only livid from billing issues. I'm also pissed because my wireless is half the speed promised AND drops constantly. Also, my satellite picture not only goes out in the rain, it gets disrupted with even the slightest breeze. I walked outside and saw the dish actually shaking with each tiny gust. So they sent a tech.
The tech discovered it was put too close to the edge of the roof and thus, half of the mount was fastened to nothing but shingles. As dumb as that is, his solution was just as dumb. He added a brace to the base essentially bracing it to OTHER loose shingles too close to the edge of the roof. NO ONE could figure out the wireless problem. AT ALL.
After never hearing from ** again, I got ** (what was with this company and hiring people who's names only start with 'C'?). ** sent a new tech out to the house to fix the dish. And this guy was smarter. He removed the dish and remounted it to actual roof. Not just shingles. But the wireless was beyond him. Couldn't figure that one out at all. So now I had halfway decent TV (it still sucked in the rain but at least on a sunny day I was able to watch), the wireless still sucked, but at least, thanks to ** I was paying nothing. For about 2-3 months.
Then I got another bill. Another ridiculous amount. At the same time, I have someone from Dish in my house trying to figure out what the issue is with the wireless (which, at this point) is useless. Finally, I called Dish, told them I was breaking the contract early and frankly, I didn't care how much they had wanted to charge me for it. They'd never see the money from me anyway. I had endured 11 months of terrible customer service and horrific wireless service. I was done and moving on. Didn't matter the cost and nothing they could say would keep me behind.
Finally, they agreed to let me go at no cost. The upside was... for the 11 months I was a customer, I paid next to nothing. The downside was... I paid next to nothing because I actually got nothing but headaches and occasional TV. Oh, and the landline that I never used. I went back to Time Warner and, within 10 minutes of the setup with Time Warner, the tech they had sent to install everything found the wiring problem that created the crap internet. I've been good at Time Warner ever since.
WORD OF THE WISE…DON'T EVER USE DISH SERVICES!!! This is possibly the WORST customer service I have EVER experienced!! I chose to shop out different cable providers after my Comcast bill had proven to be too high. After talking to a DISH representative for over an hour and a half and expressing my concerns (my husband's job potentially relocating us to the city, breaking contract, etc.) it sounded like DISH was the right move. WRONG!! I have only had this cable provider for UNDER a month and found out we'd be moving our family from Michigan to Boston.
Yes, of course they can move your cable services for you to Boston…but not when you are living in a building that DOES NOT allow a DISH satellite. I called DISH to express my concerns. I spoke to Alex first who really couldn't help me, since this issue was beyond his scope. Next, I was transferred to Frank. Frank was an “account specialist.” He went on to tell me that regardless if the building doesn't allow DISH and these are extenuating circumstances he could not help me and that I'd be charged a $460.00 cancellation fee.
I was misled by the initial sales guy who sold me DISH services. I had expressed my concerns, but not once did he mention a HUGE cancellation fee!! All he wanted was the sale! Frank continued to tell me there was nothing he could do… Isn't he an account specialist?! He then went on to belittle me, acting as if I didn't know what a “contract” was. Yes, I understand a contract... And in this case, it's very similar to a lease. If you sign a 12 months lease and break it midway through, you forfeit your security deposit or one month's rent…not normally the entirety of the balance of the lease.
I went on to ask for someone above Frank, who may be able to help me. Transferred to a supervisor, CJ. I talked to CJ, expressed the same thing I had told both Alex and Frank, for him to tell me, “I'm sorry, you're in a contract and the cancellation fee is $460. There is nothing I can do.” How is it that there is nobody who can do anything in this entire company?? I feel as if I were tricked into this contract and that the initial sales guy never properly enlightened me on what would happen if I were to move to a place that did not allow a DISH satellite (or any satellite for that fact).
The worst part about this is....I did ask in the event if we had to move, what would happen? DISH TV will lose more than $460 out of this issue… Not only will I NEVER use DISH TV again but, I will never recommend it to anyone!!! This was some of the worst customer service, with not even a tad of empathy or support from the DISH TV representatives/staff. If you think you're saving yourself money by switching to DISH… do yourself a favor and don't switch! Awful, Awful. Oh, and did I mention… on Super Bowl Sunday when I had 60 people at our house for a party, one of our boxes was failing to work and not getting a signal?! Talk about an inconvenience!!