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Former Employee of NY Dunkin Donuts
Posted by Sydney_Troy on 05/06/2005
NEW YORK -- I am a former employee of an upstate NY Dunkin Donuts. Although I have to say the pay was not all that great (I was only 16 when I worked there, teens don't make a lot anyways) I was very happy working there. I would just like to apologize to the people who have had bad experiences there, and say that I always tried to be as nice and polite to the customers as possible. Unlike some of my fellow co-workers, I DID NOT expect tips from customers. I did not treat customers like crap because they didn't leave a tip, nor was I rude to them if I was having a bad day. I treated them with nothing but respect, because my theory is that without the customers, my hours get cut and I don't make money, so I tried my hardest to make their experience as pleasant as possible so they would come back. I washed my hands like a thousand times a day, because I know I wouldn't want someone touching my food with filthy hands. I just wanted to let you all know that there still are employees out there who do care about the customers, maybe not as much as there used to be, but we aren't extinct yet! :-)

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Posted by Anonymous on 2006-03-22:
Good for you man, keep it up then at least "I hope" what goes around, will come around for you.
Posted by katndriver on 2006-04-06:
No matter what you do, it says a lot about a person when you take pride in your work. Kudos to you for feeling a moral obligation to remind everyone there are folks like us out there... and you don't even work at the place anymore! Bravo, brother!
Posted by rebeccalynn on 2010-03-30:
as a currant manager for dunkin, i wished i had employees with your moral.
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Dunkin Donuts Service Is Bad
Posted by Lilil on 12/31/2007
BOSTON, MASSACHUSETTS -- I went to Dunkin Donuts ( 127 Tremont St, Boston, MA) store on 12/26 evening around 5pm to buy a $20 gift card. But I waited for over 10 minutes after the cashier swiped my credit card and still can't get my gift card. Something wrong with the computer system I think. The cashier was on the phone and trying to call somebody to fix the problem I think. There was a long line behind me. I didn't want to wait anymore and didn't want other people to wait because of me either. So I asked them to refund $20 to my credit card.

The girl there told me that they can't refund $20 to my credit card now and I have to come back next morning to see the manager to pick up my $20 gift card. I said I don't have time to come back next day and I just want to have my money back to my credit card. The girl told me she can't give my money back and didn't explain why. And just told me to come back next day to see the manager to get the gift card I bought. The manager will be in the store from 6am- 1pm. Then I think it's ok to come back again.

So I asked her to give me a receipt and she refused. I said there is no proof of my purchase and how I get my gift card next day. The girl said she can't give me a receipt and didn't explain. Then she let me write down a note on a piece of paper such as " I pick up my $20 gift card". I let her to sign the paper, but she refused. I insisted somebody to sign it. Then she asked another girl to sign. I was completely confused. I didn't understand what's going on here. She didn't explained anything to me. I didn't want to bother and just think I will come back tomorrow and everything will be fine.

I came to the store next morning and asked for manager. A lady asked me why. I showed her the notes I wrote down last day. She said " oh, the system down yesterday. Your credit card was not charged. If it got charged you can call617-464-3796 ext 306. " I said " the girl told me yesterday that my credit card already charged and let me pick my gift card today. " The lady said " did she give you a receipt?" I said no. because she said she can't give it to me. I don't understand why. Then the lady said she is sure that my card was not charged. All Dunkin Donuts system was down yesterday.

Just call that number if credit card got charged. So I believed her and bought another $20 gift card. But today 12/31 when I checked my credit card balance, it shows that they charged me two $20. I am really upset now. If the system got a problem, they should explain clearly to me.The cashier and the manager told me completely different things. And now I have to spend my own time to call that number to get my $20 credit back to my credit card.

This is not right.
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Posted by Dr. Jeecheroo on 2007-12-31:
It was possibly an error. It happens all the time. They swipe the card and it doesn't work until after. Personally, I would use cash to get something like a gift card. I mean, credit cards should only be reserved for big, more important purchases (i.e. plane tickets, medical bills, hotels). You can't blame the company's customer service just because they have a faulty computer system. After all, it is practically a fast food joint.
Posted by kmvbs8 on 2007-12-31:
don't blame you for being upset at all. I never carry cash anymore. It's is not your fault you paid with a Credit Card. Most people nowadays do. Did you get the first girl's name, the one that was giving you the runaround and refused to sign the "I.O.U.". I would get her name and the manager's if you have a hard time getting your money back and take it higher.
Posted by autumn35802 on 2007-12-31:
I would have phoned my credit card company from the store and try to get them to cancel the charge as there were computer problems on Dunkin Donuts end.
Posted by Nohandle on 2007-12-31:
The system was down, fine it happens. The employee didn't know what she was doing. System down, go to plan B. Companies print out a recap at the end of day for credit card purchases. They know the charges, CC# and amount. They supposedly balance at end of day, if the system is down then it's done as soon as the system is up again. The employee should have given you a receipt of some nature. Can you print out a copy of your online CC charges and take that in? If not, I'm afraid you'll have to wait and dispute the second charge with your CC company.
Posted by LauraLee on 2008-06-10:
the girl may have been new. they should have had a shifleader or someone in charge to explain what was going on to you.
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The inability of many Dunkin' Donuts shops to accept the Dunkin' Donuts Gift Card
Posted by Toni I. on 12/25/2006
I recently received a $50.00 Dunkin' Donuts Gift Card from an associate at work as a Christmas present, as I am a frequent visitor to Dunkin' Donuts shops both where I work (Manhattan), and where I live (Middlesex County, NJ).

While I have had no problem using my gift card at the shop near where I work, I am unable to use it at any of the shops in the area where I live. I tried to use my card at approximately 6 locations in the Piscataway/Edison/North Brunswick areas, as well as at 3 locations in Staten Island, NY (where my sister lives), but I was unable to do so, as I was told at each location that "their equipment was unable to process gift cards".

I realize that Dunkin' Donuts shops are franchises and they are not owned by the company, but I can't understand why some shops still aren't equipped to process gift card purchases! The company should have mandated that all franchisees obtain the equipment which enables them to be able to process gift card purchases!

I'm sure that I'm not the only one who has experienced this problem, and I'd like to know how DD IP Holder LLC (the corporate name of Dunkin' Donuts) is going to address this issue.

If anyone else has had a similar problem with gift cards and would like to write directly to the company about it as I have done, here is their mailing address:

Dunkin' Donuts Customer Care
130 Royall Street
Canton, MA 02021-1010

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Posted by Bababooey on 2006-12-25:
It is plainly stated on the back of the card that the Dunkin' Donuts Gift Card is accepted at participating locations only. I agree with you that all locations should be equipped to accept gift cards, but I guess that the company leaves that decision up to each franchisee.

From Dunkin' Donuts Card FAQs:


Where can I use my Dunkin' Donuts Card?
The Dunkin' Donuts Card is now accepted at stores across the United States. Participation will vary so please check our store locator for the most updated information. Type in the zip code or address of the store you want to check and if there is a coffee cup icon next to the address, it is a participating shop.
Posted by Anonymous on 2006-12-25:
Which location did your friend get you the card from, have you tried going there and using it. Here is what I think, if the cards will not work at a particular location than they should not be selling them, or if they are selling them warning the person that buys it that the card can't be used theres. Do try to have a Merry Christmas despite your disappointment.
Posted by Shakra on 2006-12-25:
I had the same problem with Starbucks. It may have changed, but the Starbucks in stores didn't have the necessary swiper. At that time, there wasn't a Starbucks in our town except at one grocery store. Now I can't go a mile without seeing one.
Posted by Anonymous on 2006-12-25:
Toni it is for the best those things are bad for you anyway!
Posted by *Brenda* on 2006-12-25:
Maybe corporate could exchange it for those paper certificates.
Posted by Bababooey on 2006-12-26:

A couple of hours ago, while visiting my local Dunkin Donuts, the guy in front of me on line tried to pay for his order with his Dunkin Donuts Card. When the cashier told him that they don't accept the card at that location, he became loud and verbally abusive. I told him to chill out and advised him to check out this complaint on my3cents.com, as he's not the only one who has a problem with the lack of uniform acceptance of the Dunkin Donuts Card. He said that he would, and he thanked me.

Can I get a star for referring a new my3cents user?
Posted by Kature3 on 2007-06-08:
Just a little FYI, the main company, now called Dunkin' Brands, does not allow all shops to purchase them just yet. I am pretty sure that will change in the future. Also you could try buying paper certificates at one of the stores that do have the card machines with your card. Then use the paper ones at the stores that don't have the machines.
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Stale Donuts
Posted by Ralphfredellasr89 on 10/27/2011
I purchased one dozen donuts and six glazed were very stale. This has happened more than one time here in Brownsburg. I want restitution.

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Posted by NutterButter on 2011-10-27:
I only get a craving for donuts maybe once a year, then it's Krispy Kreme all the way. Dunkin Donuts are just the crap you take into the office sometimes to make people mistakenly think you're awesome.

If you complain to corporate they might give you a free dozen stale donuts. Good luck.
Posted by Venice09 on 2011-10-27:
I prefer Dunkin Donuts over Krispy Kreme and have been going there for decades in different states. I have to say that I have never had a stale donut. If this is a consistent problem with this location, let them know each time you order, and they will be more likely to make sure they give you fresh donuts.
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Peanuts Donuts
Posted by Sany8295295 on 10/05/2011
I was told by my husband who is a truck driver and he is over the road a lot and he likes to stop at your company but now he say there is no place that you have that sells peanut donuts any more and I would like to know why. But you use sugar to make your donuts and what about the people that can't have sugar?

Sandra Anderson
Buffalo NY
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Posted by trmn8r on 2011-10-05:
I am not sure that is a good analogy. There are numerous varieties of donuts, which all have sugar. Only a few contain nuts. But I do agree with the spirit of the complaint.

I have been frustrated in finding flavors of various kinds of grocery products with nuts at only one particular store chain (Giant). Ice cream, cookies, cereal. I approached the grocery manager, and complained. He admitted to me that it could be because of the people who have nut allergies.

I told him that is plain nuts, because of all the people who don't have nut allergies. Within a short period of time, the cookies and cereal showed up. Ice cream, no.
Posted by Anonymous on 2011-10-05:
I don't think people who can't eat sugar eat donuts.
Posted by Anonymous on 2011-10-05:
I have never heard of sugarless donuts.
Posted by lexophiliac on 2011-10-05:
Serendipities offers sugar free donuts. There are several specialty stores and bakeries that make them also.
Posted by Anonymous on 2011-10-05:
Donuts with out sugar are Bagels.
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Dunkin Donuts can no longer get dunked
Posted by Themurph115 on 07/05/2011
Years ago a trip to Dunkin Donuts was a special treat. I used to drive with a Dunkin Donut coffee cup attached to my dashboard, full of dunkin coffee. Now the donuts are hard as a rock if you purchase one anytime after 7 AM. They sit out to get hard fast. The art of dunking is no longer at Dunkin Donuts. Poor quality. Appears the corporation no longer gives a damn about the consumer. Sorry Dunkin but after 50 years of loyalty I quit.
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Posted by Venice09 on 2011-07-06:
Are you having this problem at all locations? We have around six or seven DD shops in the area, and the donuts are always fresh at all locations. Have you tried a different shop?
Posted by Critical_level2 on 2011-07-06:
I am with Venice on this one. I stop every morning to get myself a couple Toasted Coconut donuts and they are always very fresh. I would suggest trying a different location.
Posted by Anonymous on 2011-07-06:
great review ! very helpful!

Welcome to my3cents
Posted by Skye on 2011-07-06:
You should contact their corporate office and let them know about the stale donuts. They want and appreciate feedback. Here is the link to contact them:

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Great Services, Clean Business, Great Staff
Posted by DunkinEmployee16 on 05/12/2011
NJ, NEW JERSEY -- I'm mind blown at some of these horrible reviews about Dunkin Donuts the food, the staff, and stores.

I recently just started working at DD, and I've got to say the location I'm currently at is very clean and helpful. DD has the policy customer is always right.

If we screw up an order or if the customer has a complaint we automatically change the order. The staff manager/shift leader/employees/General Manager are very nice informative and helpful.

I'm a teenager working here, I'm very well mannered I greet the customers very well, give them compliments, and our staffs priority is to keep the customer happy. We have some rude customers sometimes but we never talk back, everyone that is hired here is very well mannered and is very helpful.

I'm amazed at some of these horrible reviews people are leaving. If you're ever near North Jersey, specifically Jersey City and surrounding areas there are always some nice staff working who try their best.

The store I'm currently working at is very busy in the mornings as it's on a large highway/road. Almost every customer is happy after they get their order.

Some of the people writing reviews also have to understand that some people might be new to the job and might screw up here or there we all make mistakes. Almost the whole staff is paid 7.25 an hour (legal minimum wage in state of NJ)unless a shift leader/manager/gm and we try our best to make customers happy. If you're ever near a Dunkin Donuts in North Jersey wherever you're at you won't be disappointed.
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Posted by momsey on 2011-05-12:
I live in North Jersey and I can't get enough of DD!
Posted by A dunkin employee on 2011-12-16:
Best thing to do at dunkin.
Is to apologize, Even if you are not wrong.
Remake it, and then apologize.
The customer is always right, no matter how wrong they are.

And if you are going to vent about a nasty customer, make sure constant is off and there is no one in your lobby or you WILL loose your job.
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Dunkin Donuts charge tax on Prepackaged Coffee.
Posted by Buzz123 on 04/07/2011
MAIN ST, MASSACHUSETTS -- I live in Wareham and bought a pound of coffee beans. I was charged tax on prepackaged coffee. Prepackaged coffee is not taxable. This Dunkin Donuts were charging tax a few years ago and I complained and they stopped charging tax until a few weeks ago. Now they are charging tax on prepackaged coffee again. I complained to the drive through window staff and I was told there was tax. This is not true. This is a common practice in Wareham Ma.

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Posted by clutzycook on 2011-04-07:
Since when is prepackaged coffee not taxable? What's so special about it?
Posted by SteveWiginowski on 2011-04-07:
This sounds to be an error in the computer system for Dunkin Donuts. The only advise I would give, beyond continuing to complain, is to keep your receipts. I figure that there should be some type of way to be reimbursed for the taxes that you have been charged and paid that were incorrect. Good review, very helpful!
Posted by SteveWiginowski on 2011-04-07:
Clutzycook, I was just reading up on the subject and it's true that prepackaged beverages are not taxable, but meal beverages are. For example, if you were to purchase a liter of soda with a slice of pizza, the soda wouldn't be taxable. If you purchased two cans of soda though, those would be taxable.
Posted by Anonymous on 2011-04-07:
Steve are you sure that it isn't the other way around?
Out here if I buy a pop with my burger they both would be taxed but if I get a bottled pop from say, a Rite Aid it wouldn't be taxed BUT, if I get a fountain drink from 7/ll it is taxed.
Posted by SteveWiginowski on 2011-04-07:
I was looking online and I came upon the MA tax rules regarding this issue. I hope this link works.

Posted by Skye on 2011-04-07:
I pay tax on pre-packed coffee. I just bought some Folgers this morning for my husband, and was taxed on it.

But thats how it is here, not sure about in Massachuesetts.
Posted by Venice09 on 2011-04-07:
I don't pay tax on packaged coffee in the supermarket so I shouldn't pay tax at DD either. This DD needs to get its story straight and program the computers accordingly.
Posted by clutzycook on 2011-04-08:
Maybe that's just how they roll in MA. In Illinois, they tax everything. I think they even have a tax for paying your taxes! :)
Posted by Hope on 2011-06-22:
I work for a DD in Greenfield Mass and I assure you we Do Not charge sales tax at my DD. If ever out this way please stop by and give us a try. Thansk
Posted by Bebappa Lu on 2011-07-07:
I live in New York. I bought Dunkin Donuts/ Baskin Robbins prepacked ice cream once or twice a month. I was never charged sales tax until yesterday. Prepacked ice cream is tax exempt food and they shall not charge sales tax on prepacked ice cream. I complained. The manager's response was "It is in the computer system. There is nothing I can do."
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Malta NY Dunkin Donuts
Posted by Consumer1117 on 11/21/2010
MALTA, NEW YORK -- When I drove up to the drive thru, the boy on the other end said "Yeah?" nothing else. I ordered my bagel with cream cheese and he said. "Well, drive up" Nothing else.
I handed a girl my $5 bill and she said "Thank you have a nice day" I know they are expecting tips but definitely not a $2 one
After 10 minutes, yes TEN minutes, now with a line behind me, she handed me my change.
She actually acted like she expected me to leave that tip and drive off.
And just fyi, no napkins or a knife to spread the cream cheese was in the bag.
I am from out of town but I do not recommend going there at all if you happen to be near there.
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Posted by Venice09 on 2010-11-21:
Not sure what to think about this. It does seem like she didn't intend to give you the change, but to hold the line up for ten minutes doesn't seem likely either because I believe the drive-thru is on a timer. If she did that with every customer, she'd have to answer for the poor performance.

I don't blame you for being annoyed though. Customers should always be given their change and a tip should never be assumed.
Posted by Anonymous on 2010-11-21:
These "tip" jars are getting out of hand. Its like almost anywhere you go now, they have a big tip can staring you in the face, and you almost feel obligated to give them a tip, and if you dont, you normally get a nasty look. I normally just throw my change in left over from a dollar.
Posted by Anonymous on 2010-11-21:
I would have said something if she didn't give me my change back. There's no way I'd be sitting there for 10 minutes.
Posted by Venice09 on 2010-11-21:
To my recollection, DD was the first to have a tip jar. I understand why they do it, but the customers should never feel obligated to put anything in it. There are a lot of DDs in my area, and I have never been made to feel that I had to contribute to the tip jar by any of the employees. And no one has ever kept my change!
Posted by warddw1526 on 2010-11-22:
In Canada, Tim Horton's don't have tip jars. However, they do have charity boxes at the tills inside, and some even have them at the drive thru.
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Where has the "Dunkin Donut Gone?"
Posted by Djeast on 08/23/2010
Where has the "Dunkin Donut Gone?" The Dunkin Donut w/ hole attached/cake style.
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Posted by ejack053824 on 2010-08-23:
Care to elaborate a little further with your complaint?
Posted by Anonymous on 2010-08-23:
Never heard of it.
Posted by Venice09 on 2010-08-24:
It's the original Dunkin Donut. It's a plain cake doughnut with an attached knob to hold on to while dunking. The OP called it a hole, but I think they mean munchkin. It's kinda like the letter Q. I couldn't find a picture but I did find the "time to make the doughnuts" guy. Remember him?
Posted by goduke on 2010-08-24:
"Time to make the donuts!"

I think that donut went away a very long time ago.
Posted by Venice09 on 2010-08-24:
I found a picture!


I can't remember the last time I actually saw this doughnut but it was fun to eat.
Posted by Simple G on 2010-09-20:
I didn't even know that was the original Dunkin Donut. That's pretty cool. I work at a DD and the bakers find donuts like that every once in a while mixed in the boxes of plain ring donuts, but we thought they were just mess up donuts. Didn't know they were they're own kind.
Posted by PepperElf on 2010-09-20:
that looks weird.

then again if i was going to dunk i'd just rip it in half first ...
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