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Former Employee of NY Dunkin Donuts
Posted by Sydney_Troy on 05/06/2005
NEW YORK -- I am a former employee of an upstate NY Dunkin Donuts. Although I have to say the pay was not all that great (I was only 16 when I worked there, teens don't make a lot anyways) I was very happy working there. I would just like to apologize to the people who have had bad experiences there, and say that I always tried to be as nice and polite to the customers as possible. Unlike some of my fellow co-workers, I DID NOT expect tips from customers. I did not treat customers like crap because they didn't leave a tip, nor was I rude to them if I was having a bad day. I treated them with nothing but respect, because my theory is that without the customers, my hours get cut and I don't make money, so I tried my hardest to make their experience as pleasant as possible so they would come back. I washed my hands like a thousand times a day, because I know I wouldn't want someone touching my food with filthy hands. I just wanted to let you all know that there still are employees out there who do care about the customers, maybe not as much as there used to be, but we aren't extinct yet! :-)
     
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Posted by Anonymous on 2006-03-22:
Good for you man, keep it up then at least "I hope" what goes around, will come around for you.
Posted by katndriver on 2006-04-06:
No matter what you do, it says a lot about a person when you take pride in your work. Kudos to you for feeling a moral obligation to remind everyone there are folks like us out there... and you don't even work at the place anymore! Bravo, brother!
Posted by rebeccalynn on 2010-03-30:
as a currant manager for dunkin, i wished i had employees with your moral.
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Stale Donuts
Posted by Ralphfredellasr89 on 10/27/2011
I purchased one dozen donuts and six glazed were very stale. This has happened more than one time here in Brownsburg. I want restitution.
     
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Posted by NutterButter on 2011-10-27:
I only get a craving for donuts maybe once a year, then it's Krispy Kreme all the way. Dunkin Donuts are just the crap you take into the office sometimes to make people mistakenly think you're awesome.

If you complain to corporate they might give you a free dozen stale donuts. Good luck.
Posted by Venice09 on 2011-10-27:
I prefer Dunkin Donuts over Krispy Kreme and have been going there for decades in different states. I have to say that I have never had a stale donut. If this is a consistent problem with this location, let them know each time you order, and they will be more likely to make sure they give you fresh donuts.
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Peanuts Donuts
Posted by Sany8295295 on 10/05/2011
I was told by my husband who is a truck driver and he is over the road a lot and he likes to stop at your company but now he say there is no place that you have that sells peanut donuts any more and I would like to know why. But you use sugar to make your donuts and what about the people that can't have sugar?

Sandra Anderson
Buffalo NY
     
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Posted by trmn8r on 2011-10-05:
I am not sure that is a good analogy. There are numerous varieties of donuts, which all have sugar. Only a few contain nuts. But I do agree with the spirit of the complaint.

I have been frustrated in finding flavors of various kinds of grocery products with nuts at only one particular store chain (Giant). Ice cream, cookies, cereal. I approached the grocery manager, and complained. He admitted to me that it could be because of the people who have nut allergies.

I told him that is plain nuts, because of all the people who don't have nut allergies. Within a short period of time, the cookies and cereal showed up. Ice cream, no.
Posted by Anonymous on 2011-10-05:
I don't think people who can't eat sugar eat donuts.
Posted by Anonymous on 2011-10-05:
I have never heard of sugarless donuts.
Posted by lexophiliac on 2011-10-05:
Serendipities offers sugar free donuts. There are several specialty stores and bakeries that make them also.
Posted by Anonymous on 2011-10-05:
Donuts with out sugar are Bagels.
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Dunkin Donuts can no longer get dunked
Posted by Themurph115 on 07/05/2011
Years ago a trip to Dunkin Donuts was a special treat. I used to drive with a Dunkin Donut coffee cup attached to my dashboard, full of dunkin coffee. Now the donuts are hard as a rock if you purchase one anytime after 7 AM. They sit out to get hard fast. The art of dunking is no longer at Dunkin Donuts. Poor quality. Appears the corporation no longer gives a damn about the consumer. Sorry Dunkin but after 50 years of loyalty I quit.
     
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Posted by Venice09 on 2011-07-06:
Are you having this problem at all locations? We have around six or seven DD shops in the area, and the donuts are always fresh at all locations. Have you tried a different shop?
Posted by Critical_level2 on 2011-07-06:
I am with Venice on this one. I stop every morning to get myself a couple Toasted Coconut donuts and they are always very fresh. I would suggest trying a different location.
Posted by Anonymous on 2011-07-06:
great review ! very helpful!

Welcome to my3cents
Posted by Skye on 2011-07-06:
You should contact their corporate office and let them know about the stale donuts. They want and appreciate feedback. Here is the link to contact them:

http://www.dunkindonuts.com/content/dunkindonuts/en/help/contactus.html
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Great Services, Clean Business, Great Staff
Posted by DunkinEmployee16 on 05/12/2011
NJ, NEW JERSEY -- I'm mind blown at some of these horrible reviews about Dunkin Donuts the food, the staff, and stores.

I recently just started working at DD, and I've got to say the location I'm currently at is very clean and helpful. DD has the policy customer is always right.

If we screw up an order or if the customer has a complaint we automatically change the order. The staff manager/shift leader/employees/General Manager are very nice informative and helpful.

I'm a teenager working here, I'm very well mannered I greet the customers very well, give them compliments, and our staffs priority is to keep the customer happy. We have some rude customers sometimes but we never talk back, everyone that is hired here is very well mannered and is very helpful.

I'm amazed at some of these horrible reviews people are leaving. If you're ever near North Jersey, specifically Jersey City and surrounding areas there are always some nice staff working who try their best.

The store I'm currently working at is very busy in the mornings as it's on a large highway/road. Almost every customer is happy after they get their order.

Some of the people writing reviews also have to understand that some people might be new to the job and might screw up here or there we all make mistakes. Almost the whole staff is paid 7.25 an hour (legal minimum wage in state of NJ)unless a shift leader/manager/gm and we try our best to make customers happy. If you're ever near a Dunkin Donuts in North Jersey wherever you're at you won't be disappointed.
     
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Posted by momsey on 2011-05-12:
I live in North Jersey and I can't get enough of DD!
Posted by A dunkin employee on 2011-12-16:
Best thing to do at dunkin.
Is to apologize, Even if you are not wrong.
Remake it, and then apologize.
The customer is always right, no matter how wrong they are.

And if you are going to vent about a nasty customer, make sure constant is off and there is no one in your lobby or you WILL loose your job.
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Dunkin Donuts charge tax on Prepackaged Coffee.
Posted by Buzz123 on 04/07/2011
MAIN ST, MASSACHUSETTS -- I live in Wareham and bought a pound of coffee beans. I was charged tax on prepackaged coffee. Prepackaged coffee is not taxable. This Dunkin Donuts were charging tax a few years ago and I complained and they stopped charging tax until a few weeks ago. Now they are charging tax on prepackaged coffee again. I complained to the drive through window staff and I was told there was tax. This is not true. This is a common practice in Wareham Ma.
     
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Posted by clutzycook on 2011-04-07:
Since when is prepackaged coffee not taxable? What's so special about it?
Posted by SteveWiginowski on 2011-04-07:
This sounds to be an error in the computer system for Dunkin Donuts. The only advise I would give, beyond continuing to complain, is to keep your receipts. I figure that there should be some type of way to be reimbursed for the taxes that you have been charged and paid that were incorrect. Good review, very helpful!
Posted by SteveWiginowski on 2011-04-07:
Clutzycook, I was just reading up on the subject and it's true that prepackaged beverages are not taxable, but meal beverages are. For example, if you were to purchase a liter of soda with a slice of pizza, the soda wouldn't be taxable. If you purchased two cans of soda though, those would be taxable.
Posted by Anonymous on 2011-04-07:
Steve are you sure that it isn't the other way around?
Out here if I buy a pop with my burger they both would be taxed but if I get a bottled pop from say, a Rite Aid it wouldn't be taxed BUT, if I get a fountain drink from 7/ll it is taxed.
Posted by SteveWiginowski on 2011-04-07:
I was looking online and I came upon the MA tax rules regarding this issue. I hope this link works.

http://www.mass.gov/?pageID=dorterminal&L=6&L0=Home&L1=Individuals+and+Families&L2=Personal+Income+Tax&L3=Forms+%26+Publications&L4=Publications&L5=Publications+Index&sid=Ador&b=terminalcontent&f=dor_publ_meals&csid=Ador
Posted by Skye on 2011-04-07:
I pay tax on pre-packed coffee. I just bought some Folgers this morning for my husband, and was taxed on it.

But thats how it is here, not sure about in Massachuesetts.
Posted by Venice09 on 2011-04-07:
I don't pay tax on packaged coffee in the supermarket so I shouldn't pay tax at DD either. This DD needs to get its story straight and program the computers accordingly.
Posted by clutzycook on 2011-04-08:
Maybe that's just how they roll in MA. In Illinois, they tax everything. I think they even have a tax for paying your taxes! :)
Posted by Hope on 2011-06-22:
I work for a DD in Greenfield Mass and I assure you we Do Not charge sales tax at my DD. If ever out this way please stop by and give us a try. Thansk
Posted by Bebappa Lu on 2011-07-07:
I live in New York. I bought Dunkin Donuts/ Baskin Robbins prepacked ice cream once or twice a month. I was never charged sales tax until yesterday. Prepacked ice cream is tax exempt food and they shall not charge sales tax on prepacked ice cream. I complained. The manager's response was "It is in the computer system. There is nothing I can do."
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Malta NY Dunkin Donuts
Posted by Consumer1117 on 11/21/2010
MALTA, NEW YORK -- When I drove up to the drive thru, the boy on the other end said "Yeah?" nothing else. I ordered my bagel with cream cheese and he said. "Well, drive up" Nothing else.
I handed a girl my $5 bill and she said "Thank you have a nice day" I know they are expecting tips but definitely not a $2 one
After 10 minutes, yes TEN minutes, now with a line behind me, she handed me my change.
She actually acted like she expected me to leave that tip and drive off.
And just fyi, no napkins or a knife to spread the cream cheese was in the bag.
I am from out of town but I do not recommend going there at all if you happen to be near there.
     
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Posted by Venice09 on 2010-11-21:
Not sure what to think about this. It does seem like she didn't intend to give you the change, but to hold the line up for ten minutes doesn't seem likely either because I believe the drive-thru is on a timer. If she did that with every customer, she'd have to answer for the poor performance.

I don't blame you for being annoyed though. Customers should always be given their change and a tip should never be assumed.
Posted by Anonymous on 2010-11-21:
These "tip" jars are getting out of hand. Its like almost anywhere you go now, they have a big tip can staring you in the face, and you almost feel obligated to give them a tip, and if you dont, you normally get a nasty look. I normally just throw my change in left over from a dollar.
Posted by Anonymous on 2010-11-21:
I would have said something if she didn't give me my change back. There's no way I'd be sitting there for 10 minutes.
Posted by Venice09 on 2010-11-21:
To my recollection, DD was the first to have a tip jar. I understand why they do it, but the customers should never feel obligated to put anything in it. There are a lot of DDs in my area, and I have never been made to feel that I had to contribute to the tip jar by any of the employees. And no one has ever kept my change!
Posted by warddw1526 on 2010-11-22:
In Canada, Tim Horton's don't have tip jars. However, they do have charity boxes at the tills inside, and some even have them at the drive thru.
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Where has the "Dunkin Donut Gone?"
Posted by Djeast on 08/23/2010
Where has the "Dunkin Donut Gone?" The Dunkin Donut w/ hole attached/cake style.
     
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Posted by ejack053824 on 2010-08-23:
Care to elaborate a little further with your complaint?
Posted by Anonymous on 2010-08-23:
Never heard of it.
Posted by Venice09 on 2010-08-24:
It's the original Dunkin Donut. It's a plain cake doughnut with an attached knob to hold on to while dunking. The OP called it a hole, but I think they mean munchkin. It's kinda like the letter Q. I couldn't find a picture but I did find the "time to make the doughnuts" guy. Remember him?
Posted by goduke on 2010-08-24:
"Time to make the donuts!"

I think that donut went away a very long time ago.
Posted by Venice09 on 2010-08-24:
I found a picture!

http://www.eagletribune.com/newhampshire/x1876440389/Dunk-back-in-Familiar-handled-doughnuts-are-back-in-Plaistow

I can't remember the last time I actually saw this doughnut but it was fun to eat.
Posted by Simple G on 2010-09-20:
I didn't even know that was the original Dunkin Donut. That's pretty cool. I work at a DD and the bakers find donuts like that every once in a while mixed in the boxes of plain ring donuts, but we thought they were just mess up donuts. Didn't know they were they're own kind.
Posted by PepperElf on 2010-09-20:
that looks weird.

then again if i was going to dunk i'd just rip it in half first ...
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Nasty employee 3 times in a row at my local Dunkin' Donuts.. Had to call the cops this time!
Posted by SamanthaV on 08/12/2010
Hello all. This is my first review on here. I just came across this website as I was looking for a corporate number to complain about Dunkin Donuts to. I apologize in advance for the long post but it is 3 separate incidents in the same location with the same employee.

The first of three events took place 2 weeks ago at the drive-thru. I ordered a french cruller donut and a large Tropicana orange Coolatta. They asked if I wanted whipped cream and I said no. When I drove up to pay, my drink had whipped cream on it. I nicely told the employee that I didn't ask for whipped cream but he insisted that I did. Then, another employee walked over, stuck her head out the window and said "NO, I HEARD YOU SAY IT TOO!". I told them that I had no reason to lie about what I wanted. What sense would that make? Instead of just apologizing and making it over, they battled me on whether or not I wanted whipped cream. It got to the point where I told them I wanted my money back because treating a customer this way is uncalled for. They gave me my money back and I drove away.

As I pulled away, I noticed that I also received the wrong donut. Now, I was even more annoyed. This was even further proof that they do not pay attention to their customers! I drove back around and told them. She screamed out to another employee "I'M NOT DEALING WITH THIS! YOU DO IT! I'M DONE". What kind of behavior is that? You completely messed up my order and now are attacking me for asking for it to be corrected?.. Someone else came to the window claiming to be the manager and asked what the problem was.. Then, she completely dismissed her employee's behavior and failure to execute a very simple order! I do not appreciate that!

A few days ago, I went to the drive thru again and unfortunately happened to get the same employee! As I paid for my order, she started reciting my license plate number and giggling to herself. I find that extremely creepy and innapropriate to memorize my license plate number! She was trying to provoke me.. Then, as she handed me my change she knocked my quarters on the floor and said a very sarcastic "Whoops!". I decided to just let it go because I was not in the mood for another confrontation.

Today was the final straw! I dropped my neice off inside because she works next door and then went to the drive thru again and guess what? Got the same rude employee again! I guess they're short on staff? I really don't know but anyway, once AGAIN she recited my license plate to me trying to antagonize me. I laughed in her face and told her to get a life. Then, she started singing "LA LA LA LA LA YOU DON'T AFFECT MEEEEE!!!!!!!!!!! LA LA LA".. So immature! She handed me a disgusting drink. It'supposed to be a bright orange slushy consistency but it was a veryyy light almost clear and was a watery melted mess. I feel confident that she did this deliberately. I complained and she said "Oh well, that's all we have."

Once again, I drove away and let it go with no plans to ever go to this location again. A few minutes after I left, my niece texted me telling me how she heard her carrying on and making fun of me with the other employees like it was some kind of inside joke. I was outraged and went back, walked inside, and demanded to speak to the manager. I was told that they didn't have a manager, only an owner. The rude employee walked over, called me a psycho and said that this was strike #3 and threatened that I better never come back in there again. I immediately called the cops and filed a complaint.

I have contacted the Dunkin Donuts corporate office about this and they were shocked. Unless this woman is not fired, I will have no respect for this company ever again. Thank you for reading this.
     
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Posted by Anonymous on 2010-08-12:
No offense but what did you file a complaint about? I would just not go back and that should be the end of it.
Posted by Anonymous on 2010-08-12:
I should clarify. It's easy to see why you should make a complaint with the owner, since there's no manager (Hard to believe that, I'm sure they were lying) but I don't see a complaint that required law enforcement.
Posted by rockfishing on 2010-08-12:
I don't think we are getting the full story. It takes two to tango and after 2 horrible encounters at DD, why on earth would anyone go back? Why would you drop a passenger to go inside a store while you go to the drive thru? All stores have the right to deny service and ban someone from their premises. The police were called, so what happened?
Posted by PepperElf on 2010-08-12:
and ... what can the police really do?

they can't arrest someone for being a jerk
Posted by MRM on 2010-08-12:
The incident should have been reported to the manager and not the police as no crimes have been committed. Also, you might want to capture the incident on your camera phone as concrete proof.
Posted by Venice09 on 2010-08-12:
I think she called the police because she felt threatened.

"The rude employee walked over, called me a psycho and said that this was strike #3 and threatened that I better never come back in there again."

I think the best thing would be to void this place altogether, but I guess some people feel they shouldn't have to. As far as there being no manager, I believe it. That happens all the time at the DD where my son worked.
Posted by PepperElf on 2010-08-12:
... how is that threatening.

i mean it's not nice but... a THREAT would be saying "Get out of here before I stab you in the eye"


name calling is rude but not threatening.


although... technically if that employee has the right to refuse service and kick the customer out... all the police can legally do is enforce the employee's decision.
Posted by Anonymous on 2010-08-12:
Bingo PE.
Posted by Venice09 on 2010-08-12:
I don't necessarily think it was a threat but I can see how it might be perceived as one depending on the exact words and tone of voice. I'm just guessing that the OP felt threatened otherwise there would have been no reason to call the police.
Posted by CaptainSpaulding on 2010-08-12:
I agree with everyone who told you that if you are having problems at that location, find another one. I don't know how it is where you are, but where I live, there are Dunkin' Donuts on almost every block!
Posted by Anonymous on 2010-08-12:
I definitely think this OP was trying to cause trouble. After the first incident, I would have just took my losses and never went back again. If an employee is going to argue with me, I would have let it go, went home, and filed a complaint on the website. Why on earth would you keep going back? I think this OP was after some blood.
Posted by goduke on 2010-08-12:
Glad you contacted corporate. They can be watching the store a bit more closely for the customer experience comments.
Posted by bargod on 2010-08-12:
Not to mention if the employee's hate you there's a good chance you might recieve "extra ingredients" in your order. Not worth it I wouldn't have gone back after the first incedent.
Posted by Ytropious on 2010-08-12:
I would never go back to that location for reasons bargod explained. The only thing I can say in defense of the employee is, any time you complain about something, especially more then once, you WILL become known by the employees as the "crazy lady" or whatever nickname they make for you. We have plenty of those customers at my place and yes, we point them out to each other and joke. It will happen at any retail or food establishment you make a fuss at, and I'm sorry but it's unavoidable.
Posted by Disaster Worker on 2010-08-12:
It takes two to argue. Find another place to get sweets in the morning.
Posted by SamanthaV on 2010-08-12:
Hello. I will try to respond to all the questions/comments/accusations made about me now.

#1. I called the cops because it was harassment. How would you feel if a complete stranger memorized your license plate? That's verging on stalker behavior and any normal person would feel that way. Also, warning someone to never come back is a THREAT. The police and the Dunkin Donuts corporate office agreed with me. It may not be threatening to kill someone but it's pretty much implying that you'll do something to the person if they return like.. for example, spitting in my drink.

#2 To everyone saying something along the lines of "It takes who to argue".... You mean to tell me you've never been in a situation where someone was just a jerk? I find that hard to believe.

@Ytropious Please inform me how a customer wanting to get the correct order warrants being calling crazy? I'm not understanding what I did wrong here. Maybe if they did not repeatedly make mistakes then they wouldn't have the same customers complaining.

@rockfishing, I wrote in my post that I dropped my niece off because she works next door to Dunkin Donuts and I guess she went in there to get a coffee before doing into work. I used the drive thru because I thought it would be faster. Secondly, only a manager or owner can ban someone from entering their store. She was just another stupid employee who couldn't handle putting a drink into a cup. What grounds would there be to ban me from premises anyway? For trying to get what I paid for? Come on now.

@Prince_Cesar I was after some blood? No, I was after a donut and didn't feel like driving 20 minutes out of the way to another location when this one is 5 minutes from where I live.
Posted by goduke on 2010-08-12:
20 minutes to another Dunkin' Donuts location?!?!?!? That should never happen. I can see three from my window right now!!

Did you hear anything back from corporate or the field management folks about it?
Posted by andbran on 2010-08-12:
i would rather go 20 minutes out of way for good service but then thats me.but then some people like confromtation.
Posted by Anonymous on 2010-08-12:
ummm I would disagree with you if I was the police. How is writing down your licesne plate number harrassment? Its not like they can find our your address and phone mumber from it. Its on the back of everyone's car for ANYONE to see. So I dont know how this is harrassment. I also dont know how telling you to leave is a threat. Did they say dont come back or else we will hurt you or did they just say dont come back? I dont get how this is a threat. Maybe you should just stay away from that store from now on. Thats what I would do!
Posted by PepperElf on 2010-08-12:
"Also, warning someone to never come back is a THREAT. "

No. It is not. All stores have the LEGAL RIGHT to refuse service to ANYONE.


Even taking your plate number down was legal. First of all it's NOT private information. Second... if she has the authority to ban someone, she can legally use that information to call the cops to report a trespasser.



in a nutshell i'd say contact the corporation
and in the meantime don't go back to that location
if the company granted her permission to ban someone, then she could legally call the cops


and again... being a jerk isn't illegal.
even name calling isn't illegal.

no i'm not saying she was right. but what i am saying is that you won't be able to have her arrested for that kind of "harassment". It's not illegal to be mean.

the only thing you can do is contact the manager or corporation.
Posted by Anonymous on 2010-08-12:
Before ya'll go quoting what is and isn't legal to the OP, you might want to make sure you know what city/state she's in and that you know the particular laws. Not too long ago I got put in my place quoting labor laws to someone, only to find out they didn't apply where the OP lived....anywho, the moral of the story is the OP felt threatened, so she called the cops. Based on what she wrote, I think I would have done the same thing. In fact, I probably would have contacted law enforcement the first time she started mumbling my license plate #. Redrum...
Posted by Ytropious on 2010-08-13:
They could call you anything they want, crazy, rude, jerk, etc. Doesn't mean you deserve it, but it's unavoidable. You complained multiple times, employees are not going to favorably remember you, period. You will forever be known as the crazy complaining lady until this crop of workers moves on. I'd give it a year before you can go back. Even if it's their fault, it doesn't feel good for someone to complain about you, especially more then once.
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NO more
Posted by Punthouse on 08/06/2010
Used to go here very often 20 years ago. Moved away, had a chance to visit one in Chicago land. Very small and very expensive donuts. Not worth the time or money. Coffee wasn't as good as I remember either.
     
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Posted by clutzycook on 2010-08-06:
I like Krispy Kreme better anyway. Now my local Walmart is selling them too. If I weren't on Weight Watchers--oh baby!
Posted by FlShopper on 2010-08-06:
I go to DD maybe once or twice a month when I have to be in Miami early in the morning and I don't have time to breakfast at home. The bagel is pretty good and the coffee is nice (though the stuff I make myself is better). I guess it depends on the location.
Posted by Venice09 on 2010-08-07:
DD coffee used to be the best but now it varies depending on the location. When it's made right, it's still the best. I agree that the donuts are no longer worth the money. They are much smaller than they used to be and a lot more expensive. I don't buy them.
Posted by CaptainSpaulding on 2010-08-07:
Venice09 hit the nail on the head. The taste of the coffee served at Dunkin' Donuts varies greatly depending on the location. Some locations serve great tasting coffee, while others serve burnt or nasty tasting coffee. Their donuts have gotten much smaller over the years, and I since I am trying to lose weight, I no longer eat them anyway.
Posted by Anonymous on 2010-08-07:
The coffee pots are supposed to be cleaned every time they make a fresh pot. They are not, which affects the taste of the coffee. They are also supposed to be dumped after a certain amount of time, again, they are not, which accounts for burnt tasting coffee. Everythimg was bigger and less expensive 20 years ago.
Posted by Venice09 on 2010-08-07:
My son used to work at Dunkin Donuts. That was when I realized the coffee didn't taste right. He told me his location used a different warming system. Other than that, they followed the usual procedures of cleaning the pots, etc. So I narrowed the problem down to the warming system. The coffee there never quite tastes like the DD coffee I grew up on and can still get at some locations. It always tastes stale and burnt.

I agree that everything has gotten smaller and and more expensive, but the donuts have at least doubled in price. I remember when a dozen didn't even fit in the box and some had to be put in a bag. Before they changed the shape of the box, the 12 donuts were lost in the original box. The change in size and price has just been too extreme. I used to love their donuts, but I just don't think they're worth it anymore.
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