STANDISH, MAINE -- Why it is so difficult to pour a cup of coffee and throw a sausage and biscuit in the oven is beyond me. The service at Dunkin Donuts in Standish is the worst I have even seen. If you have 3 cars in front of you, average wait time is over 30 minutes, more cars than that, forget it. People are seen driving off after they order without collecting their order because it takes so long, someone from corporate either needs to shut this place down, or get somebody to train the incredibly slow staff... I once sat at the window for 20 minutes waiting for 2 ice coffees, and 1 sausage biscuit, yes 20 minutes. They are terrible. Go to your local stores to get your coffee, at least there you do not have to wait...
I want to know why only one Dunkins in the entire Boston area carries the donuts I like. I can't find my Maple Frosted, or Sugar Raised donuts anywhere except one store! And this not a location that I frequent. All the other locations have the same donuts : Vanilla Frosted (gross), Spring Fling (gay, all it is a chocolate frosted with sprinkles), and If you're lucky, chocolate.
And NO Munchkins whatsoever! Sugar Raised is a classic donut that these locations used to carry until last fall. What gives?! What is the point of free donut day if they don't have the donuts people like? Oh, and the one location that does carry these donuts, runs out fast. So tough luck if they run out.
MARSHFIELD, MA 02050, MASSACHUSETTS -- The tipping policy at the Dunkin Donuts is about to change drastically. As I understand it, starting next week the owner will no longer allow the customers to tip the wait staff. Tipping has been a tradition at Dunkin ever since I can remember. The servers there are especially customer service oriented. For him to institute this policy now in such difficult economic times is certainly counter productive.
He will confiscate any tips that are left for the workers for himself. I know this is not legal. I hope someone can do something about this absurd practice. I can get free coffee at work, but I stop at Dunkin in the morning to start my day with a pleasant encounter with gracious servers. I certainly won't be stopping now, since they will no longer be gracious if they lose their tips.
The product has gone downhill in the last few years, so I can certainly do without the watered down coffee and over priced baked goods. I believe the owner has several stores in the area. He is not especially well-liked by the customers but the workers draw in the customers.
EASTHAMPTON, MASSACHUSETTS -- On October 3, 2008 I visited the Dunkin Donuts located at 126 Northampton St. Easthampton, Massachusetts at 9:45 A.M. I always get an extra large hot coffee and noticed a large poster on the window advertising 99 cent egg and cheese with any hot/ice coffee. I asked for the 99 cent sandwich and was informed that the English muffins were frozen and I could NOT have the 99 cent sandwich. I requested that the English muffin be substituted for a croissant or bagel and I was rudely informed "THERE ARE NO SUBSTITUTIONS". I said "All the money Dunkin Donuts makes, you can't do this?" The answer was NO. It's not the customer's fault that Dunkin Donuts had frozen English Muffins that morning.
I am a former employee of Dunkin' Donuts. I just want to inform people that not all of the Dunkin' Donuts are fair. If you ever decided to work for one, beware. Let me tell you about my experience. Things had started out well when I had first started there. We, the employees, were treated well. Our manager also made sure we had the supplies and resources we needed to do our job. We were happy and the customers were happy.
Two months later, as I remember it, our manager left and we got new management. The whole time they were there, we would run out of supplies and would have to fight just to get some of them. Just recently, though, there was new management. They claimed they wanted to turn things around, but did anything but. So, as I said in the beginning, beware if you decide to work for Dunkin' Donuts. You'd be better off somewhere else.
WILKES BARRE, PENNSYLVANIA -- This morning, we went to Dunkin Donuts on Public Square in Wilkes Barre, Pa. We ordered 2 coffees and 4 donuts. We get into our office and there are ants crawling all over the donuts. We call the location and the man who answered said "sorry, we're busy and hung up on us." Then my boss went back over, with donuts in hand, and the owner looked at them and said, "there are only 2 or 3"... Well, in my opinion 1 is too many. He refunded the money. This isn't about the money, it is about service and quality. We will never be back there, or possibly any other Dunkin Donuts. Just wanted to vent.. thanks.
HOLLIS, MAINE -- I've been in the food service industry for over 40 years. This new turkey cranberry cheese sandwich is terrible. For one thing the turkey is processed. The combination of the processed meat and the cheese overwhelms the cranberry sauce. Try fresh baked turkey with cranberry sauce and stuffing next time. While I'm on the subject of your products, particularly your donuts. Your filled donuts are not cooked enough--They should be light and fluffy. I fried donuts for over 10 years. Another thing, I ate more than three quarters of a Boston creme donut before I tasted custard.
I was told by my husband who is a truck driver and he is over the road a lot and he likes to stop at your company but now he say there is no place that you have that sells peanut donuts anymore and I would like to know why. But you use sugar to make your donuts and what about the people that can't have sugar?
Years ago a trip to Dunkin Donuts was a special treat. I used to drive with a Dunkin Donut coffee cup attached to my dashboard, full of dunkin' coffee. Now the donuts are hard as a rock if you purchase one any time after 7 AM. They sit out to get hard fast. The art of dunking is no longer at Dunkin Donuts. Poor quality. Appears the corporation no longer gives a damn about the consumer. Sorry Dunkin but after 50 years of loyalty I quit.