I want to know why only one Dunkins in the entire Boston area carries the donuts I like. I can't find my Maple Frosted, or Sugar Raised donuts anywhere except one store! And this not a location that I frequent. All the other locations have the same donuts : Vanilla Frosted (gross), Spring Fling (gay, all it is a chocolate frosted with sprinkles), and If you're lucky, chocolate.
And NO Munchkins whatsoever! Sugar Raised is a classic donut that these locations used to carry until last fall. What gives?! What is the point of free donut day if they don't have the donuts people like? Oh, and the one location that does carry these donuts, runs out fast. So tough luck if they run out.
MARSHFIELD, MA 02050, MASSACHUSETTS -- The tipping policy at the Dunkin Donuts is about to change drastically. As I understand it, starting next week the owner will no longer allow the customers to tip the wait staff. Tipping has been a tradition at Dunkin ever since I can remember. The servers there are especially customer service oriented. For him to institute this policy now in such difficult economic times is certainly counter productive.
He will confiscate any tips that are left for the workers for himself. I know this is not legal. I hope someone can do something about this absurd practice. I can get free coffee at work, but I stop at Dunkin in the morning to start my day with a pleasant encounter with gracious servers. I certainly won't be stopping now, since they will no longer be gracious if they lose their tips.
The product has gone downhill in the last few years, so I can certainly do without the watered down coffee and over priced baked goods. I believe the owner has several stores in the area. He is not especially well-liked by the customers but the workers draw in the customers.
EASTHAMPTON, MASSACHUSETTS -- On October 3, 2008 I visited the Dunkin Donuts located at 126 Northampton St. Easthampton, Massachusetts at 9:45 A.M. I always get an extra large hot coffee and noticed a large poster on the window advertising 99 cent egg and cheese with any hot/ice coffee. I asked for the 99 cent sandwich and was informed that the English muffins were frozen and I could NOT have the 99 cent sandwich. I requested that the English muffin be substituted for a croissant or bagel and I was rudely informed "THERE ARE NO SUBSTITUTIONS". I said "All the money Dunkin Donuts makes, you can't do this?" The answer was NO. It's not the customer's fault that Dunkin Donuts had frozen English Muffins that morning.
BOSTON, MASSACHUSETTS -- I went to Dunkin Donuts (127 Tremont St, Boston, MA) store on 12/26 evening around 5pm to buy a $20 gift card. But I waited for over 10 minutes after the cashier swiped my credit card and still can't get my gift card. Something wrong with the computer system I think. The cashier was on the phone and trying to call somebody to fix the problem I think. There was a long line behind me. I didn't want to wait anymore and didn't want other people to wait because of me either. So I asked them to refund $20 to my credit card.
The girl there told me that they can't refund $20 to my credit card now and I have to come back next morning to see the manager to pick up my $20 gift card. I said I don't have time to come back next day and I just want to have my money back to my credit card. The girl told me she can't give my money back and didn't explain why. And just told me to come back next day to see the manager to get the gift card I bought. The manager will be in the store from 6am- 1pm. Then I think it's OK to come back again.
So I asked her to give me a receipt and she refused. I said there is no proof of my purchase and how I get my gift card next day. The girl said she can't give me a receipt and didn't explain. Then she let me write down a note on a piece of paper such as " I pick up my $20 gift card". I let her to sign the paper, but she refused. I insisted somebody to sign it. Then she asked another girl to sign. I was completely confused. I didn't understand what's going on here. She didn't explain anything to me. I didn't want to bother and just think I will come back tomorrow and everything will be fine.
I came to the store next morning and asked for manager. A lady asked me why. I showed her the notes I wrote down last day. She said " oh, the system down yesterday. Your credit card was not charged. If it got charged you can call 617-464-3796 ext 306." I said "the girl told me yesterday that my credit card already charged and let me pick my gift card today." The lady said "did she give you a receipt?" I said "no because she said she can't give it to me. I don't understand why." Then the lady said she is sure that my card was not charged. All Dunkin Donuts system was down yesterday.
Just call that number if credit card got charged. So I believed her and bought another $20 gift card. But today 12/31 when I checked my credit card balance, it shows that they charged me two $20. I am really upset now. If the system got a problem, they should explain clearly to me. The cashier and the manager told me completely different things. And now I have to spend my own time to call that number to get my $20 credit back to my credit card. This is not right.
HOLLIS, MAINE -- I've been in the food service industry for over 40 years. This new turkey cranberry cheese sandwich is terrible. For one thing the turkey is processed. The combination of the processed meat and the cheese overwhelms the cranberry sauce. Try fresh baked turkey with cranberry sauce and stuffing next time. While I'm on the subject of your products, particularly your donuts. Your filled donuts are not cooked enough--They should be light and fluffy. I fried donuts for over 10 years. Another thing, I ate more than three quarters of a Boston creme donut before I tasted custard.
I was told by my husband who is a truck driver and he is over the road a lot and he likes to stop at your company but now he say there is no place that you have that sells peanut donuts anymore and I would like to know why. But you use sugar to make your donuts and what about the people that can't have sugar?
Years ago a trip to Dunkin Donuts was a special treat. I used to drive with a Dunkin Donut coffee cup attached to my dashboard, full of dunkin' coffee. Now the donuts are hard as a rock if you purchase one any time after 7 AM. They sit out to get hard fast. The art of dunking is no longer at Dunkin Donuts. Poor quality. Appears the corporation no longer gives a damn about the consumer. Sorry Dunkin but after 50 years of loyalty I quit.