The inability of many Dunkin' Donuts shops to accept the Dunkin' Donuts Gift Card
PISCATAWAY/EDISON/NORTH BRUNSWICK, NEW JERSEY --
I recently received a $50.00 Dunkin' Donuts Gift Card from an associate at work as a Christmas present, as I am a frequent visitor to Dunkin' Donuts shops both where I work (Manhattan), and where I live (Middlesex County, NJ).
While I have had no problem using my gift card at the shop near where I work, I am unable to use it at any of the shops in the area where I live. I tried to use my card at approximately 6 locations in the Piscataway/Edison/North Brunswick areas, as well as at 3 locations in Staten Island, NY (where my sister lives), but I was unable to do so, as I was told at each location that "their equipment was unable to process gift cards".
I realize that Dunkin' Donuts shops are franchises and they are not owned by the company, but I can't understand why some shops still aren't equipped to process gift card purchases! The company should have mandated that all franchisees obtain the equipment which enables them to be able to process gift card purchases!
I'm sure that I'm not the only one who has experienced this problem, and I'd like to know how DD IP Holder LLC (the corporate name of Dunkin' Donuts) is going to address this issue.
If anyone else has had a similar problem with gift cards and would like to write directly to the company about it as I have done, here is their mailing address:
Dunkin' Donuts Customer Care
130 Royall Street
Canton, MA 02021-1010