PHILADELPHIA, PENNSYLVANIA -- I visited this store in Philly, Suburban Station again (near the Hallmark store) last Monday. I ordered a bagel and large coffee, gave the cashier a $20, she rang up my order and $16 and some change appeared on the register as my change. She handed me $6 and some change, I asked where the rest of my change was and she stated she hit the wrong button.
Immediately I doubted my self but yesterday I visited the store again. I only go here if I could be late for work. I ordered the same thing, gave the cashier a $5 bill. The change should have been apx $1.75. He gave me 75 cents. I asked about the dollar and he said “I already gave it to you.” I looked at him and said “no you didn't” and he immediately opened the register and gave me the dollar. Corporate should look into this immediately. Be careful at this store.
STANDISH, MAINE -- Why it is so difficult to pour a cup of coffee and throw a sausage and biscuit in the oven is beyond me. The service at Dunkin Donuts in Standish is the worst I have even seen. If you have 3 cars in front of you, average wait time is over 30 minutes, more cars than that, forget it. People are seen driving off after they order without collecting their order because it takes so long, someone from corporate either needs to shut this place down, or get somebody to train the incredibly slow staff... I once sat at the window for 20 minutes waiting for 2 ice coffees, and 1 sausage biscuit, yes 20 minutes. They are terrible. Go to your local stores to get your coffee, at least there you do not have to wait...
I want to know why only one Dunkins in the entire Boston area carries the donuts I like. I can't find my Maple Frosted, or Sugar Raised donuts anywhere except one store! And this not a location that I frequent. All the other locations have the same donuts : Vanilla Frosted (gross), Spring Fling (gay, all it is a chocolate frosted with sprinkles), and If you're lucky, chocolate.
And NO Munchkins whatsoever! Sugar Raised is a classic donut that these locations used to carry until last fall. What gives?! What is the point of free donut day if they don't have the donuts people like? Oh, and the one location that does carry these donuts, runs out fast. So tough luck if they run out.
MARSHFIELD, MA 02050, MASSACHUSETTS -- The tipping policy at the Dunkin Donuts is about to change drastically. As I understand it, starting next week the owner will no longer allow the customers to tip the wait staff. Tipping has been a tradition at Dunkin ever since I can remember. The servers there are especially customer service oriented. For him to institute this policy now in such difficult economic times is certainly counter productive.
He will confiscate any tips that are left for the workers for himself. I know this is not legal. I hope someone can do something about this absurd practice. I can get free coffee at work, but I stop at Dunkin in the morning to start my day with a pleasant encounter with gracious servers. I certainly won't be stopping now, since they will no longer be gracious if they lose their tips.
The product has gone downhill in the last few years, so I can certainly do without the watered down coffee and over priced baked goods. I believe the owner has several stores in the area. He is not especially well-liked by the customers but the workers draw in the customers.
PISCATAWAY/EDISON/NORTH BRUNSWICK, NEW JERSEY -- I recently received a $50.00 Dunkin' Donuts Gift Card from an associate at work as a Christmas present, as I am a frequent visitor to Dunkin' Donuts shops both where I work (Manhattan), and where I live (Middlesex County, NJ). While I have had no problem using my gift card at the shop near where I work, I am unable to use it at any of the shops in the area where I live.
I tried to use my card at approximately 6 locations in the Piscataway/Edison/North Brunswick areas, as well as at 3 locations in Staten Island, NY (where my sister lives), but I was unable to do so, as I was told at each location that "their equipment was unable to process gift cards".
I realize that Dunkin' Donuts shops are franchises and they are not owned by the company, but I can't understand why some shops still aren't equipped to process gift card purchases! The company should have mandated that all franchisees obtain the equipment which enables them to be able to process gift card purchases!
I'm sure that I'm not the only one who has experienced this problem, and I'd like to know how DD IP Holder LLC (the corporate name of Dunkin' Donuts) is going to address this issue. If anyone else has had a similar problem with gift cards and would like to write directly to the company about it as I have done, here is their mailing address: Dunkin' Donuts Customer Care 130 Royal Street. Canton, MA 02021-1010
I was told by my husband who is a truck driver and he is over the road a lot and he likes to stop at your company but now he say there is no place that you have that sells peanut donuts any more and I would like to know why. But you use sugar to make your donuts and what about the people that can't have sugar?
Years ago a trip to Dunkin Donuts was a special treat. I used to drive with a Dunkin Donut coffee cup attached to my dashboard, full of dunkin' coffee. Now the donuts are hard as a rock if you purchase one anytime after 7 AM. They sit out to get hard fast. The art of dunking is no longer at Dunkin Donuts. Poor quality. Appears the corporation no longer gives a damn about the consumer. Sorry Dunkin but after 50 years of loyalty I quit.
MAIN ST, MASSACHUSETTS -- I live in Wareham and bought a pound of coffee beans. I was charged tax on prepackaged coffee. Prepackaged coffee is not taxable. This Dunkin Donuts were charging tax a few years ago and I complained and they stopped charging tax until a few weeks ago. Now they are charging tax on prepackaged coffee again. I complained to the drive through window staff and I was told there was tax. This is not true. This is a common practice in Wareham Ma.