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An employee removed all the donut racks and was laying down inside of the shelf. UNSANITARY!
Posted by on
I am appalled and disturbed by what I witnessed in one of Dunkin Donuts' locations recently.

I walked inside to place an order and two teenagers were working in there. As he was taking my order, 5 of his friends walked in. He cut me off while I was speaking to give them a high five. Then, he kept asking me to repeat my order because he was busy laughing & chatting with them.

After I finally placed my order and paid for it, I used the restroom while I waited. When I returned, there were no employees behind the counter and my order was not ready. I walked outside and saw the 2 employees outside with their friends. I said "Excuse me, where's m order?".. He responded saying that they didn't make it because they thought I left..........????????????????? What the hell?

He came inside, made my order, an I left... A few minutes later, I walked back inside to get something else and I witnessed something disturbing. Behind the counter, All of the racks on the shelves where the donuts, bagels, muffins, etc are supposed to be were removed. They were stacked on top of each other in a corner. One of the employees was laying down inside of the shelf. That is disgusting and unsanitary.

I feel very uncomfortable going here again and will seek out other places for my coffee.
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Anonymous on 07/25/2010:
You won't have many places left to go to with all this unbelievable bad luck you're having. 3 reviews all at once. I guess you were just saving them all for today, eh??
PepperElf on 07/25/2010:
should have gotten pix
then you could post them online and watch how fast the employees get in trouble.

like that time the girl at that fast food joint took a bath in the deep sink... it was all ha-ha and funny games, until the pictures went public. then it was "bye bye job"
Venice09 on 07/25/2010:
I was thinking the same thing, Pepper. What a photo op! I would love to see this.
PepperElf on 07/25/2010:
o yeah, even if it's just a cell phone pic... it would make the news for sure.
CeeNoelle on 07/25/2010:
@The_Judge, just FYI.. the 3 reviews I posted didn't happen all at once. They took place over the course of a couple of years. The only reason I posted all of them at once today is because I just discovered this website. Call me a liar or an exaggerator all you want but these things DID happen. I have better things to do that make up 3 stories.
Ytropious on 07/25/2010:
Should have gotten a picture OP, or else its your word vs theirs. Sounds like those KFC and Dominos kids who took pictures of themselves taking a bath in the huge wash basins, and when the pictures found their way to upper management were promptly fired.
biomajor on 07/25/2010:
They may have been cleaning the unit. You weren't there when they were taking the shelves out. You only saw someone inside the display unit. In order to clean some things, depending on your height, you need to get inside to reach the corners. Times and dates would help the owners so that they can look at the tapes and see exactly what happened on that occasion.
Anonymous on 07/25/2010:
This would have been funny to see.
Anonymous on 07/25/2010:
When was the date of this incident? What did you order? There is a lot missing here.
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Never available
Posted by on
COLUMBUS, OHIO -- I would like to thank My3cents for any help that can be done.
Anytime I would go to DD (Dunkin Donuts) I would get the Chocolate Cream Filled Powdered Donut. They are to die for.

BUT: I have been stopping by DD to get even just 1 donut and they tell me they are out of them, even if I ask for 3 or 6 donuts. Even if I come in at 9am they are out. They open at 6am I have stopped in at 8am and still no donuts. I have stopped every week and they never have them. To me that is a little crazy.

I have asked them to give me a dozen donuts of any kind then I will get 1 chocolate cream but they wouldn't sell them one by one.

Now if I go in to the store I can get one but not though the drive though. I really think the employees are told not to sell them at the drive though because of the way they heehaw around to tell me there are none. Mumm I will check to see if we have any and they ALWAYS come back and say they don't have any.

I finally stopped going to DD because of this issue. Its probably a good thing because of the calories but sometimes its nice just to get something you really crave for.

Someday I will stop again but probably won't get one!!!

Thanks again
Mrs Peters
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maxinebb on 08/03/2010:
I'm a little confused. Are you saying, when you go through the drive-through, they say there are no donuts period or just none of the kind you mentioned? If they say there are none period, perhaps you need to call the consumer hot line number they normally have posted. If they have none of the kind you mentioned, perhaps they didn't sell enough and discontinued that variety.
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Dunkin Donuts no more
Posted by on
SARASOTA, FLORIDA -- I remember when I was growing up in Kalamazoo MI.. I used to love to go to Dunkin Donuts sit down on a stool and get a fresh donut. If they did not have the one I wanted they would not say sorry sir we don't make are donuts here there now mass produced in a factory. They would make the one that I wanted. I stayed in Nashville TN. for a while and defended D&D to the death of me over Krispy Kreme donuts. Unfortunately, they're no Dunkin Donuts in Nashville to prove that I was right. Finally, I am now in Sarasota FL. and there are a couple of Dunkin Donuts here. Every time I go they are hard as rocks or just look like they were thrown out there to be sold. Definitely not worried about the quality of the product or what people would like.

So now I have joined the Krispy Kreme clan and would rather get A Krispy kreme at a gas station then go to a Dunkin Donuts. Thanks for your time. And if things ever change I will definitely switch back.
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GlitteringFirefly on 04/12/2010:
Oh I love a Krispy Kreme!!! There used to be a Dunkin Donuts in Gulfport, MS when I was a kid, but I have very faint memories. But a hot, fresh, sugar and calorie filled Krispy Kreme is from heaven. Almost as good as Mary Lee's in Baton Rouge.
MRM on 04/12/2010:
Me too, me too, me too!!! I could smell the sugary aroma as I'm driving to work!
Starlord on 04/12/2010:
I have tried Krispy Kremes several times, and have been underwhelmed every time. What is it that inspires this fierce loyalty I see? Now, if you want to talk good donuts, when I was a kid, there was a Spudnuts store in downtown Indianapolis. You could look in the window and see the machine making the Spudnuts. They were so delicious, and the secret, I guess, was that they were made with potato flour. I am in nthe midst of my 6 decade now, and can still remember those wonderful donuts. If you ever had a couple of Spudnuts with a big glass of ice cold milk, you would throw rocks at Krispy Kremes.
GlitteringFirefly on 04/12/2010:
Starlord, I miss TatoNuts (a potato flour based donut) from the MS Gulf Coast. I can find nothing in Baton Rouge that measures up to the heavenly deliciousness :( TatoNuts are much better than Krispy Kreme!
biomajor on 04/12/2010:
For Nashville area doughnuts, try Shipley"s. They are DELICIOUS!

There are Dunkin Donuts in the Nashville suburbs now. They aren't very good.
Venice09 on 04/12/2010:
Dunkin Donuts are not mass produced in a factory. They are made in certain DD locations and transported to other stores. We have an unusual amount of DDs here, and I know for a fact that's how it's done. Either way, you should never get a stale donut. I hope you brought this to their attention so they can do something about it.
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My 8 year old was BURNED at Dunkin Donuts
Posted by on
My family stopped at the Dunkin Donuts in Triangle, Virginia. After using the restroom my 8 year old turned on the water and scalded her hand and lower wrist from the hot water. She screamed while I tried to get an employees attention. The employee handed me a napkin. When I put it on my daughter's arm and pulled it off, skin came with it! I asked for ice, the woman kept selling her donuts. I asked for the manager, she left me standing there 10 minutes. I walked behind the counter to get her attention. The manager said "Can you see I am busy here (her name is Kenny). I showed her my daughter's hand and she said "She should have tested the water before sticking her hand under it". I became upset and she told me to "Go call an attorney that Dunkin Donuts won't mind if I do". I told her she was a terrible manager and she said "Just take your kid to the ER. I've got work to do". The manager never apologized but several customers did. A few left the line and walked out when she talked to me like that. Appalling to say the least! My poor daughter asked "why the woman was mean to her. She couldn't help that she burned her hand."
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Anonymous on 12/26/2009:
As the parent, you should have tested the water first. It sounds like you were right their next to the child. Kids skin is much more sensitive than adults. I am sure you know that as a parent. That said, there is no reason for the staff to be rude.

If skin came off right there, that fast after the incident I certainly hope you dialed 911 and had an ambulance come assist,
madconsumer on 12/26/2009:
did you seek medical attention for your daughter????
PepperElf on 12/26/2009:
and a napkin is not good for a burn
the BEST thing to put on a burn is cold water

and ... yes a doctor's visit
and perhaps a call to the health board to report an unsafe condition
jktshff1 on 12/26/2009:
1st question is how old is the kid? She couldn't help that she burned her hand, but YOU, HER PARENT COULD HAVE!! Where were you?
jktshff1 on 12/26/2009:
Sorry, missed the age, 8 yrs old....you shoulda been there. Any adult idiot knows that when you turn off the hot water, there is some that stays in the pipe for a while. Apparently, someone else had used it and just left.
Anonymous on 12/26/2009:
Now wait a minute here, people......I understand that the parent should have watched her daughter.....but if the skin pealed off, that seems WAY to hot to be pumping out of a public bathroom sink!

You should have gone to the ER, and then called the police....If the water was that hot, then DD is responsible for her medical bills.
RestaurantGuy on 12/26/2009:
I am sorry but I have a hard time believing that the temperature coming out of the faucet was hot enough to burn her that bad that fast. It takes 2 seconds for a child to receive third degree burns from water at 150 degrees. It takes 5 seconds if the water is at 140 degrees, and 30 seconds at 130 degrees. How long did you let her leave her hands under the water for her to get burned that badly. By the way restaurant water heaters are set at 140 degrees and take around 6-10 seconds to get to that temperature in the first place
Anonymous on 12/26/2009:
this IS a DD so maybe the tweeked the heater to get hotter????I mean they Do serve coffee.
Ytropious on 12/26/2009:
But their coffee makers heat the water, they don't have a water heater heating it to that point. This sounds like someone is just pointing the finger at the restaurant instead of telling their child to be more careful. And in all that time you spent arguing with the manager (what did you want her to do, anyway?) you could have taken your child to get real medical attention.
Anonymous on 12/26/2009:
I'm inclined to agree with Y on this one.
andbran on 12/27/2009:
I agree. the mother should have paid more attention
CrazyRedHead on 12/27/2009:
Putting her hand under the faucet with cold water running would have helped. This is a restaurant, not a house. There are different standards on water temps. I've taught my kids to turn on the cold first and start adding the hot to it until it is OK. If skin started coming off that fast I would have left and headed to the ER. Did you stay until you had your donuts or did you leave immediately? I wouldn't have give the employees time to be nasty to anyone.
Anonymous on 12/27/2009:
The first thing that should have been done is to lower the temperature of the burn area (with cool water). I don't understand what you (the parent) would think a napkin was going to do.

You should have tested the water before your child put their hands in it. My son is 5, and I fix the water temperature for him when we are out and we're at home. I see no fault with DD.
Starlord on 12/27/2009:
Sorry, but every restaurant I have been to, you are lucky if you get lukewarm water from the hot water faucet. Eight years old is old enough to have been taught about hot water. Even in private homes, when you turn the hot water faucet on, there is a pell where it takes the water to come up to temperature, unless you have a tankless water heater. It is the responsibility of the parent to teach their kids how to use water faucets, or supervise their kids in the use of the same.
Plots on 12/28/2009:
Just in case there is something screwy with their water, a report should be filed so it can be fixed. D&D would be responsible in that case.

If their bathroom faucet temperatures do not exceed standard restaurant limits, than the parent is responsible for not watching their kid.
Anonymous on 12/28/2009:
8 years old and the kid doesn't know to test the hot water before she sticks her hand under it? This is toddler stuff. I bet she will from now on.

And the water was hot enough to cause a burn that the skin fell off? Why am I not believing this? Water that hot would have had steam coming from the faucet.
Ll on 07/25/2013:
Well I went to a friendlys restaurant and my daughter turned water on and it was scalding got we both got burned we went to wash hands together and omg it was hottt our hands so red so I believe it I pulled her hands out fast bit had I not she would of got burned like that I told manager they need to turn it down but we were OK
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Dunkin Donut scam in Philadelphia
Posted by on
PHILADELPHIA, PENNSYLVANIA -- I visited this store in Philly, Suburban Station again (near the Hallmark store) last Monday. I ordered a bagel and large coffee, gave the cashier a $20, she rang up my order and $16 and some change appeared on the register as my change. She handed me $6 and some change, I asked where the rest of my change was and she stated she hit the wrong button. Immediately I doubted my self but yesterday I visited the store again. I only go here if I could be late for work. I ordered the same thing, gave the cashier a $5 bill. The change should have been apx $1.75. He gave me 75 cents. I asked about the dollar and he said I already gave it to you. I looked at him and said no you didn't and he immediately opened the register and gave me the dollar.

Corporate should look into this immediately.

Be careful at this store
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Anonymous on 10/27/2009:
Doesn't sound like a scam... more like cashiers who aren't sure of what they're doing.
Slimjim on 10/27/2009:
First she, then he. Two different cashiers making the same silly mistake? I doubt it and I'm thinking this is some sort of game they play and see who doesn't notice. Pleading ignorant to those that do, while stealing the change of those that don't. You should get a number of management for that location and let them know. If it was just coincidence, that's one thing and there it will die. If any others have had the same complaint though, then it would be obvious to the location they have a problem.
Anonymous on 10/27/2009:
Ah, I didn't notice the change is she to he.
GGC on 11/05/2009:
If anyone is wondering Correct, first she, then he.
angel28 on 02/01/2010:
I went to the same DD and they were rude to me.They acted like I wasn't there and when I asked them why they were ignoring me. They said I was standing in the wrong line.However, a gentleman came and stood at the same spot and was quickly acknowledged.I just don't feel the Philly love at this DD.
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Dunkin Donuts in Standish Maine (ME)
Posted by on
STANDISH, MAINE -- Why it is so difficult to pour a cup of coffee and throw a sausage and biscuit in the oven is beyond me. The service at Dunkin Donuts in Standish is the worst I have even seen. If you have 3 cars in from of you, average wait time is over 30 minutes, more cars then that, forget it. People are seen driving off after they order without collecting their order because it takes so long, someone from corporate either needs to shut this place down, or get somebody to train the incredibly slow staff.....

I once sat at the window for 20 minutes waiting for 2 ice coffees, and 1 sausage biscuit, yes 20 minutes. They are terrible.

Go to your local stores to get your coffee, at least there you do not have to wait.....
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Anonymous on 08/22/2009:
You can pour a cup of coffee and throw a sausage and biscuit in the oven at home. It would be a lot cheaper too.
Anonymous on 08/22/2009:
I never understand why folks write complaints saying they waited for 20 minutes, etc at a drive through. No offense to the OP, I just would never wait like that. Nor would I return to a place that was KNOWN for slow service.

After all, it's just fast food, not something we NEED.
PepperElf on 08/22/2009:
that's why I never go through the drive-through

if the line gets long... you might be stuck there for a while.

but if you walk in you can see how busy it is and leave
DigitalCommando on 08/22/2009:
chex, but if you just drive off in disgust taking your dollars elsewhere, how does the offending joint know your business was lost and that they need to take steps to remedy the problem?
DigitalCommando on 08/22/2009:
I don't give them a second chance, I do like that guy in England did to that bank that messed with him by driving a manure spreader through the drive through and placing a 1 foot thick coating of manure over the entire drive through wall. Usually I get a few free coupons in the mail after that.
Anonymous on 08/22/2009:
Of course you could always get off your donut-broadened behind and go inside and actually place your order face to face. Waiting in a driveup for a half hour? How lazy can you get?
Nohandle on 08/22/2009:
Anyone ever gotten into a drive through and 5 minutes led to 10 minutes and then 15 minutes and finally 20 minutes? It's happened to me and there was no way to get out of the drive through lane. It happens and I never go back to that particular place. Steve, if you knew the wait time at this Dunkin Donuts had been 30 minutes in the past sir, you should have never gotten in that line to begin with. Take your business, as you suggest, to a local store.
jktshff1 on 08/22/2009:
I don't do drive through's.
Anonymous on 08/22/2009:
That happened to me once NH, late on a drunk night long ago, and I had to pee. There was a beautiful hedge that lined the building, and we had been sitting there alongside of it long enough for me to notice that it looked parched. I did the hedge and myself a favor. A few minutes later is when I found out the joint employed an off duty cop to patrol the parking lot on these late nights that featured a long line of drunks.

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Where are my donuts?!
Posted by on
I want to know why only one Dunkins in the entire Boston area carries the donuts I like. I can't find my Maple Frosted, or Sugar Raised donuts anywhere except one store! And this not a location that I frequent. All the other locations have have the same donuts : Vanilla Frosted (gross), Spring Fling (gay, all it is a chocolate frosted with sprinkles), and If you're lucky, chocolate. And NO Munkins whatsoever! Sugar Raised is a classic donut that these locations used to carry until last fall. What gives?! What is the point of free donut day if they don't have the donuts people like? Oh, and the one location that does carry these donuts, runs out fast. So tough luck if they run out.
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Anonymous on 06/09/2009:
No offense, both those flavors are nasty! Mnay places phase out less than popular items.
Anonymous on 06/09/2009:
How is a chocolate donut with sprinkles gay? I don't like the maple frosted and I hate when I go to DD and the person who wraps up my donuts or who makes my coffee has touched a maple donut. Then everything they hand me tastes like maple.
Anonymous on 06/09/2009:
Gay donuts probably taste yummier than the straight ones. Send some to me?
Anonymous on 06/09/2009:
I like the vanilla frosted. For some reason they are way softer than the chocolate frosted. DD has pretty good iced coffee. I want to try their new breakfast menu
DebtorBasher on 06/09/2009:
They give out free gay donuts, but not free straight donuts! You should sue them for discrimination! *Madconsumer agrees*
madconsumer on 06/09/2009:
"They give out free gay donuts, but not free straight donuts! You should sue them for discrimination! *Madconsumer agrees*"

huh, where did this come from? I would NEVER agree to anything you said. even if it was correct and my opinion as well. next time, leave me out of your little troll moment.

"YaYa...someone is trying to get the Basher in trouble...they want to see my comments deleted so I'll lose a star!"

then stop sharing your password.
Hugh_Jorgen on 06/09/2009:
I prefer Krispy Kreme's "don't ask, don't tell" policy about their donuts. I just don't want to know......
DebtorBasher on 06/09/2009:
Hugh...Krispy Kremes are the BEST! I've got a Krispy Kreme about five mintues from here...but my Dad complains that they are TOO Fresh...LOL! But boy-o-boy do they ever melt in your mouth!
Anonymous on 06/09/2009:
Are gay donuts better dancers?
DebtorBasher on 06/09/2009:
My Dad likes the day old stuff...he's a dunker and he can't dunk a Krispy Kreme because it disappears...LOL!

He can fill up the "Basher's Bad Word Jar" with just one dunk of a Krispy Kreme Donut! LOL!
BokiBean on 06/09/2009:
My hubby's a dunker too! What is up with that. He dunks oreos in milk..ew!

Cake donuts work better for dunkin' tho.
DebtorBasher on 06/09/2009:
Ya got to dunk cookies! Sometimes my Dad will just cut up some left over cake in a bowl and pour milk on it and eat it with a spoon...but I got to admit, I will probably do that with some of that "pig" cake we have left over, tonight.
DebtorBasher on 06/09/2009:
In fact, that sounds pretty good just about now!
Anonymous on 06/09/2009:
All our Krispy Kreme's bit the dust around here.
Anonymous on 06/09/2009:
My dad dunks everything. I don't know how he can drink milk with crumbs in the bottom of the glass. But, he did teach me to love cut up peaches with milk poured over them
DebtorBasher on 06/09/2009:
I can NOT wait for some good juicey ripe peaches! *ZZ agrees*
Anonymous on 06/09/2009:
zz loves my peaches
BokiBean on 06/09/2009:
Going to shake your tree...
Anonymous on 06/09/2009:
Millions of peaches, peaches for me
Anonymous on 06/09/2009:
Yo, as a teacher with gay students, I find your use of the word gay in a negative way very offensive. How about if
I say that donut is fat? I would bet with your little donut obsession, I'd be insulting your backside.
BokiBean on 06/09/2009:
That would be phat! Maybe it should be ghay?
bargod on 06/09/2009:
Anonymous on 06/09/2009:
*walks in*
* gets VERY confused*
* Goes to Tim Hortons for some donuts*
Anonymous on 06/09/2009:
Best donuts I ever had were in Round Rock, TX. Their donuts blow Krispy Kreme outta the water
PepperElf on 06/09/2009:
DebtorBasher "You get more donut for your money"...

wouldn't that be an eclair then? >:)

(tho... how do you increase someone's stars? heck you deserve an extra one for that) :D

and yeah...the OPs comments are tasteless
Anonymous on 06/09/2009:
Boki honey, I meant F A T. To be phat is a compliment. ;)

Nohandle on 06/09/2009:
DB, you've got a bar of soap over here with your name on it. Scrub your mouth and go to your room. I have some Spam and baked beans with your name on them in the oven. They will be really tasty I'm sure. Dunkin Donuts? I can't have just one. Probably after three or four I'd ask them to toss on some ice cream for good measure so I stay away from them period.
DebtorBasher on 06/09/2009:
Why? What did I say????????????????????
Anonymous on 06/10/2009:
genius, pure genius.
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Dunkin Donuts Marshfield Unfair To Workers
Posted by on
MARSHFIELD, MA 02050, MASSACHUSETTS -- The tipping policy at the Dunkin Donuts is about to change drastically.

As I understand it, starting next week the owner will no longer allow the customers to tip the wait staff.

Tipping has been a tradition at Dunkin ever since I can remember. The servers there are especially customer service oriented. For him to institute this policy now in such difficult economic times is certainly counter productive.

He will confiscate any tips that are left for the workers for himself. I know this is not legal. I hope someone can do something about this absurd practice.

I can get free coffee at work, but I stop at Dunkin in the morning to start my day with a pleasant encounter with gracious servers. I certainly won't be stopping now, since they will no longer be gracious if they lose their tips.

The product has gone downhill in the last few years, so I can certainly do without the watered down coffee and over priced baked goods.

I believe the owner has several stores in the area. He is not especially well-liked by the customers but the workers draw in the customers.
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Anonymous on 03/11/2009:
Wait...so you stop at DD to get coffee in the morning just for the gracious encounter with the employees and the opportunity to tip them, but then you say the coffee is watered down and the prices are too high and you will stop going now that the owner is taking away tips? And, you accuse him of pocketing the tips for himself?

Are you a customer or employee of DD?
Anonymous on 03/11/2009:
"Tipping has been a tradition at Dunkin ever since I can remember."

The DD I stop at (in Stoughton) has never allowed tipping. I wouldn't be surprised if it isn't a corporate policy.

Beyond that, fast food, stand-up service shouldn't ever require a tip. They aren't waiting on you any more than the cashier at Stop & Shop. Do you tip them? How about the person who gives you your burgers at McDonalds?
Anonymous on 03/11/2009:
If the owner (or company) is against tipping for some reason, I find it odd that violations of the no tipping policy result in his confiscation of a few coins. If he says the policy is to ensure good service without consideration for possible tips, he should not confiscate the money for himself. Instead, he should collect it and donate it to a local charity in the name of the shop's employees.
Anonymous on 03/11/2009:
I think this complaint is from a DD employee. Why would anyone stop going to a fast food place just because the manager doesn't allow tips? It just doesn't make sense.
shayen on 03/11/2009:
I got to agree. It sounds like this complaint was written by a DD employee.
cherpep on 03/11/2009:
That makes sense, littleyaya. Nice one! I go through DD almost everyday for my coffee - and it's certainly not for the pleasant encounter. That comment actually made me laugh.
Anonymous on 03/11/2009:
Personally I don't care if the employees get tips or not. I just want my food!
Disaster Worker on 03/11/2009:
So what about the tip jar at Starbucks? Is that any different than DD? I think not. I hate being held hostage for tips especially overpriced coffee like Starbucks. And I have to agree with the group, this has to be an employee. Don't know of any customers that only get coffee for the "pleasant encounter" and the thrill of giving tips. If so, they must been extremely lonely.
jktshff1 on 03/11/2009:
+1 to all.
bailey02 on 03/13/2009:
I also give money to the homeless panhandlers, and tip my gas station attendant. There is such a thing as helping out your fellow man. I sit at a desk all day and feel I should share where I can.
I don't know why this implies I'm extremely lonely. A little empathy goes a long way. And I am not an employee of Dunkin Donuts, I'm just interested in people being treated fairly.

Some of you should open up your hearts to the less fortunate. You may need a little help someday.

I'm glad cherpep got a laugh, and disaster worker assumes I must be lonely (extremely lonely no less). Rather a rash opinion since you don't have a clue as to who I am.

I've never written to My3cents and if you guys are a sampling of whose out there I sure won't waste my time again.

There are certainly more important issues than the tipping policy at Dunkin Donuts, but it just happened to catch my attention, it seemed unfair and I thought people should be told.

So hello and goodbye and you all could give "random acts of kindness" a try.
Dana on 10/08/2013:
It is not the same old D and D remember when the local store made them on prem like a bakery then corporate America took over dough is baked/fried at central location and thawed. I was upset when they went to paper cups when was that and had a counter to sit at with refills!
The dunkins now are multi Baskin Robbins who gets ice cream at 7am the same company took over Friendly's where have they gone
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Dunkin Donuts Refused To Give 99 Cent Egg/Cheese Sandwich
Posted by on
EASTHAMPTON, MASSACHUSETTS -- On October 3, 2008 I visited the Dunkin Donuts located at 126 Northampton St. Easthampton, Massachusetts at 9:45 A.M. I always get an extra large hot coffee and noticed a large poster on the window advertising 99 cent egg and cheese with any hot/ice coffee. I asked for the 99 cent sandwich and was informed that the English muffins were frozen and I could NOT have the 99 cent sandwich. I requested that the English Muffin be substituted for a croissant or bagel and I was rudely informed "THERE ARE NO SUBSTITUTIONS". I said "All the money Dunkin Donuts makes, you can't do this?"

The answer was NO.

It's not the customers fault that Dunkin Donuts had frozen English Muffins that morning.

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Anonymous on 10/03/2008:
Not to mention the fact that it takes 6 seconds in the microwave to thaw one out.
Anonymous on 10/03/2008:
It's not the customers fault the muffins were frozen,its poor management IMO.

Anonymous on 10/03/2008:
First DD refuses to put cheese on a customer's sandwich, now they're refusing to defrost an English muffin. It is time to boycott DD... who do they think they are??
Principissa on 10/03/2008:
They seriously couldn't thaw out a frickin English muffin in one of the many microwaves they have in the store? Unreal. Sounds like laziness and incompetence is taking over DD. What would the time to make the donuts guy think about all of this? First no cheese and now they refuse to thaw a muffin for a sandwich.
Anonymous on 10/03/2008:
Gosh, I had an apple and a banana for my breakfast. I'm craving a fast food breakfast sammie right now.
chris513 on 10/03/2008:
here we go again.....
cherpep on 10/03/2008:
I love my Dunkin Donuts shop - best coffee - order is always correct. I don't even care that they haven't mastered the English language, as long as they understand how to make coffee.
Anonymous on 10/03/2008:
Warning to people that live in Brockton or Easthampton, MA. specifically. Avoid Donkin Donuts at all costs! If they'e not omitting chesse on a sandwich, they're sassing you with broken English or what's worse, they won't sub' a bagel for a frozen Muffin on a 99 cent egg sammie!!
*giving myself credit for the (BA)*
Anonymous on 10/03/2008:
zzrokk - I too would award you a 'Best Answer' vote but I can't because the my3cent's MAN won't give me the right to vote.
Anonymous on 10/03/2008:
Must have been a pigeon working that day.
chris513 on 10/03/2008:
damn right, MissMarple!
Anonymous on 10/03/2008:
Crabs, is "the man" oppressing you again?!
madconsumer on 10/03/2008:
so was this the only thing the poster could order? get over yourself, and no one needs to catter to your 99 cent sandwich.
48192 on 12/03/2008:
I went to a Dunkin Donuts a couple weeks ago and asked for the ninety nine cent sandwich. The guy behind the counter asked if I wanted anything else. I said no thanks. He charged me ninety nine cents. No drink. I love Dunkin Donuts, but I understand that it's a franchise. If one location has incompetent or rude management, I find a different one. If one ALWAYS burns bagels and croissants (like the one on 39 in Southgate, MI, next to Kroger) I stop going there after two strikes. That's part of being a smart consumer. Don't do business with idiots, but don't deprive yourself of what you want just because of one bad apple.
noonereally on 03/07/2010:
I don't think you're supposed to thaw frozen bread products in the microwave. Maybe the people that work in the back were having trouble or didn't come in yet, you don't know. And the person working there probably isn't allowed to substitute things without charging more money. They could get in trouble for that. They shouldn't have been rude to you though.
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How Dunkin Donuts treats its employees
Posted by on
I am a former employee of Dunkin Donuts. I just want to inform people that not all of the Dunkin Donuts are fair. If you ever decided to work for one, beware. Let me tell you about my experience.

Things had started out well when I had first started there. We, the employees, were treated well. Our manager also made sure we had the supplies and resources we needed to do our job. We were happy and the customers were happy.

Two months later, as I remember it, our manager left and we got new management. The whole time they were there, we would run out of supplies and would have to fight just to get some of them. Just recently, though, there was new management. They claimed they wanted to turn things around, but did anything but.

So, as I said in the beginning, beware if you decide to work for Dunkin Donuts. You'd be better off somewhere else.
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User Replies:
Anonymous on 05/21/2008:
Poor management,that's what it boils down to.
Slimjim on 05/21/2008:
You said not all Dunkin Donuts are fair, implying most are, including yours until new management took over. Then you recommend that readers not apply at any location, failing to specify the restaurant that really is what this complaint is about, and your only experience to speak of. Also, this warning not to work there is based on the undisclosed location running out of supplies frequently.
I afraid this gets a big NH from me.
Anonymous on 05/21/2008:
I agree with Slim here
Anonymous on 05/22/2008:
Amen, Slim. Hard to recommend tossing out the entire barrel of apples...simply because of one rotten one on the top.
Sassy777 on 07/29/2008:
have you heard of franchising? independently owned & run? it is rude of you to sway people from gaining employment at other locations since your experience was from a single location. I happen to work for this company and our store is well run, well stocked, and the service is excellent. if you truly have an issue you should call the district operations manager and explain. then maybe the store owner will comply and the current employees will benefit as will the customers.♥
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