My family stopped at the Dunkin Donuts in Triangle, Virginia. After using the restroom my 8 year old turned on the water and scalded her hand and lower wrist from the hot water. She screamed while I tried to get an employee's attention. The employee handed me a napkin. When I put it on my daughter's arm and pulled it off, skin came with it! I asked for ice, the woman kept selling her donuts. I asked for the manager, she left me standing there 10 minutes.
I walked behind the counter to get her attention. The manager said "Can you see I am busy here (her name is **). I showed her my daughter's hand and she said "She should have tested the water before sticking her hand under it". I became upset and she told me to "Go call an attorney that Dunkin Donuts won't mind if I do". I told her she was a terrible manager and she said "Just take your kid to the ER. I've got work to do." The manager never apologized but several customers did. A few left the line and walked out when she talked to me like that. Appalling to say the least! My poor daughter asked why the woman was mean to her. She couldn't help that she burned her hand.
PHILADELPHIA, PENNSYLVANIA -- I visited this store in Philly, Suburban Station again (near the Hallmark store) last Monday. I ordered a bagel and large coffee, gave the cashier a $20, she rang up my order and $16 and some change appeared on the register as my change. She handed me $6 and some change, I asked where the rest of my change was and she stated she hit the wrong button.
Immediately I doubted my self but yesterday I visited the store again. I only go here if I could be late for work. I ordered the same thing, gave the cashier a $5 bill. The change should have been apx $1.75. He gave me 75 cents. I asked about the dollar and he said “I already gave it to you.” I looked at him and said “no you didn't” and he immediately opened the register and gave me the dollar. Corporate should look into this immediately. Be careful at this store.
STANDISH, MAINE -- Why it is so difficult to pour a cup of coffee and throw a sausage and biscuit in the oven is beyond me. The service at Dunkin Donuts in Standish is the worst I have even seen. If you have 3 cars in front of you, average wait time is over 30 minutes, more cars than that, forget it. People are seen driving off after they order without collecting their order because it takes so long, someone from corporate either needs to shut this place down, or get somebody to train the incredibly slow staff... I once sat at the window for 20 minutes waiting for 2 ice coffees, and 1 sausage biscuit, yes 20 minutes. They are terrible. Go to your local stores to get your coffee, at least there you do not have to wait...
I want to know why only one Dunkins in the entire Boston area carries the donuts I like. I can't find my Maple Frosted, or Sugar Raised donuts anywhere except one store! And this not a location that I frequent. All the other locations have the same donuts : Vanilla Frosted (gross), Spring Fling (gay, all it is a chocolate frosted with sprinkles), and If you're lucky, chocolate.
And NO Munchkins whatsoever! Sugar Raised is a classic donut that these locations used to carry until last fall. What gives?! What is the point of free donut day if they don't have the donuts people like? Oh, and the one location that does carry these donuts, runs out fast. So tough luck if they run out.
MARSHFIELD, MA 02050, MASSACHUSETTS -- The tipping policy at the Dunkin Donuts is about to change drastically. As I understand it, starting next week the owner will no longer allow the customers to tip the wait staff. Tipping has been a tradition at Dunkin ever since I can remember. The servers there are especially customer service oriented. For him to institute this policy now in such difficult economic times is certainly counter productive.
He will confiscate any tips that are left for the workers for himself. I know this is not legal. I hope someone can do something about this absurd practice. I can get free coffee at work, but I stop at Dunkin in the morning to start my day with a pleasant encounter with gracious servers. I certainly won't be stopping now, since they will no longer be gracious if they lose their tips.
The product has gone downhill in the last few years, so I can certainly do without the watered down coffee and over priced baked goods. I believe the owner has several stores in the area. He is not especially well-liked by the customers but the workers draw in the customers.
EASTHAMPTON, MASSACHUSETTS -- On October 3, 2008 I visited the Dunkin Donuts located at 126 Northampton St. Easthampton, Massachusetts at 9:45 A.M. I always get an extra large hot coffee and noticed a large poster on the window advertising 99 cent egg and cheese with any hot/ice coffee. I asked for the 99 cent sandwich and was informed that the English muffins were frozen and I could NOT have the 99 cent sandwich. I requested that the English muffin be substituted for a croissant or bagel and I was rudely informed "THERE ARE NO SUBSTITUTIONS". I said "All the money Dunkin Donuts makes, you can't do this?" The answer was NO. It's not the customer's fault that Dunkin Donuts had frozen English Muffins that morning.
I am a former employee of Dunkin' Donuts. I just want to inform people that not all of the Dunkin' Donuts are fair. If you ever decided to work for one, beware. Let me tell you about my experience. Things had started out well when I had first started there. We, the employees, were treated well. Our manager also made sure we had the supplies and resources we needed to do our job. We were happy and the customers were happy.
Two months later, as I remember it, our manager left and we got new management. The whole time they were there, we would run out of supplies and would have to fight just to get some of them. Just recently, though, there was new management. They claimed they wanted to turn things around, but did anything but. So, as I said in the beginning, beware if you decide to work for Dunkin' Donuts. You'd be better off somewhere else.
WILKES BARRE, PENNSYLVANIA -- This morning, we went to Dunkin Donuts on Public Square in Wilkes Barre, Pa. We ordered 2 coffees and 4 donuts. We get into our office and there are ants crawling all over the donuts. We call the location and the man who answered said "sorry, we're busy and hung up on us." Then my boss went back over, with donuts in hand, and the owner looked at them and said, "there are only 2 or 3"... Well, in my opinion 1 is too many. He refunded the money. This isn't about the money, it is about service and quality. We will never be back there, or possibly any other Dunkin Donuts. Just wanted to vent.. thanks.
NEWARK, NEW JERSEY -- Dunkin' Donuts 311 Springfield Avenue in Newark, NJ is the worst ever. I attend Church down the street and often like to have coffee and donuts before or after early morning services. I went through drive through on several occasions and each experience I had to return to the store for uncooked donuts, watered down coffee, bug baked in donut, cash only service... Must I go on?
The unfortunate part is that the location is a great business location, the sad part is customers will not return because of the products and bad service. The same person who took my order at the drive through was found taking out the garbage in about a 5 min. time frame. I never complained only took it back and received a replacement trusting the Dunkin' Donuts franchise.
The last time was the final for me. We all know those great tasting Bow ties, this bow tie was a dough tie... And when I returned it the only thing I was told was "I can't give your money back... I can give you another donut." NO Thanks... Stay away from BAD Dunkin' Donuts. The Franchise should have a complaint board because they are giving them a bad name...
QUEENS, NEW YORK -- A couple of months ago Dunkin Donuts opened a branch in my neighborhood at 188/Jamaica Ave in Queens NY. I was one of the first eager customers in line. Much to my chagrin, the prices were higher than MOST of the other locations I have visited. The coffee was second rate at best. I felt maybe it was opening up a new business jitters, so I decided to visit again.
The coffee was still weak, I had to pay 10 cents more for butter as well as 10 cents extra for for my coffee than the location at Hillside and Francis Lewis Blvd, a couple of blocks away. To top it off, there were flies all over the donuts!!! I complained to the manager but all he did was shrug his shoulders. Apparently I was not the first complaining customer. This Dunkin Donuts needs a new owner or it's got to go. I travel all over the area on a weekly basis and I say without a doubt this is the worse Dunkin Donut I have been to.