I recently purchased an Electrolux dishwasher from Lowe's on Thursday March 16,2014. It had been on display in their cabinet section and discounted accordingly. When I got the unit home and went to install it I found the discharge hose that connects to the garbage disposer was not in the unit. I also found the mounting brackets were missing. I called Electrolux customer service and explained the issue. A gentleman named ** took our call. We told him we needed the parts right away as we had kitchen installers at our home.
We asked for the parts to be shipped overnight so we could finish installation on Friday. He said it could not be done - company policy states that missing parts would be shipped only in 3-7 days. If we paid for the parts and overnight shipping we would have them Saturday. This was originally a $1500 dishwasher and we felt we were being treated poorly. We were on the phone for about an hour and I requested to speak to a supervisor and was told none were available and to call back tomorrow.
Totally frustrated, we paid for the parts and next day shipping via credit card. No parts arrived Friday, no parts arrived Saturday, and no parts arrived Sunday. We finally received the parts on Monday. Much to our frustration, the hose was wrong. ** had shipped the hose that was attached to the dishwasher, not the hose that attaches to the garbage disposal. So, on the phone again with Electrolux. The next customer service person could not identify the hose I needed and said she would have to speak to engineering.
She called back later in the day to state they identified the hose, she would credit me for all the missing parts and overnight shipping. She said she needed to transfer me to another department which would handle shipping me the correct parts. Upon transferring the call, the connection dropped. 2 hours of effort lost. I called back in and spoke to another customer service agent who was not helpful, could not find any notes after I explained to yet another person at the company what had happened. He states that because it was a floor model I would have to pay again for the parts.
AT THIS POINT I LOST IT; 4 plus hours on the phone with Electrolux and I was back at the starting point I experienced Thursday. Is this the service they provide to customers buying their products?? We are in the process of selecting another dishwasher, 2 wall ovens, a stove, and refrigerator for our new kitchen. We are also selecting appliances for our in-laws and a rental home.
Needless to say, given our experience, the new appliances will not be Electrolux. Adding pain to this experience, no invoice was provided with the parts shipment!! Does anyone at Electrolux care??? When you buy high-end products you expect good customer service.
NORTH BEND, WASHINGTON -- This dishwasher was a top end model with a Lowe's list price of $1,299 less a 10% rebate. The dishwasher that was delivered lacked the fine filtration system that was on the store model and shown in the owner's manual. After several parts shipments that did not fix the problem, Lowe's gave us a $350 credit rather than take the unit back.
Nine (9) months after installation the door mechanism failed. The dishwasher did not clean dishes properly even after using a dishwasher cleaner - something we have never used before with over 30 years of using Jenn-Air, KitchenAid and Bosch dishwashers. The water tube on the top rack kept falling off and it had to be checked on every load. The tube had a weak connection to the top rack. The repairman found a nylon pulley in the door system had been chewed up by the cables used to hold the door open. He suggested changing detergents to solve the cleaning problem.
The cleaning ability continued to degrade and the seal around the door began to slide to the right and fall apart. Replacing the seal only solved the problem for a few months. The leaking seal allowed steam to escape and ruin the finish on our cabinets.
After reading about extended warranty and customer service problems we decided not to buy an extended warranty for approx $300 from Electrolux and instead bought a new dishwasher from Miele. The Miele is not as quiet as the Electrolux and the racks are not as heavy duty looking, but it is clearly better made than the Electrolux. The ergonomics of the rack system are superior.
The Electrolux model had hidden controls as is the current fashion. There was no way to stop the cycle without opening the door which usually led to water spitting or dripping out. I recommend semi-hidden or visible controls for this reason.
3580 PEACHTREE PARKWAY, GEORGIA -- DOUBLE OVEN: A little over a year ago, we purchased a new top of the line stainless steel Electrolux double oven from Lowe's and the control panel has been replaced 4 times within the first year of ownership. The good news is that it finally works correctly. WARNING: The extended warranty through Lowe's is a JOKE!!!
DISHWASHER: The Electrolux dishwasher is a different story. We purchased the top of the line stainless steel Electrolux dishwasher for around $1,399 from Lowe's at the same time we purchased our double oven and we have had countless repairs within the first year or so and it does not work correctly!
ARE YOU READY FOR THIS: 4 new control panels, multiple water pumps and water heaters... 9 service calls with more to come!!! The dishwasher worked great for a few months and now it does not rinse, dry, wash or drain correctly. You know the things a dishwasher is supposed to do!!! WARNING: The extended warranty through Lowe's is a JOKE!!! How many times does a dishwasher have to be repaired before it can be completely replaced? Who knows???
The warranty company representatives read from a script when you call and don't seem to "listen" when you tell them that repairmen never stay to see if the dishwasher actually works through a complete cycle... rather once a new part or parts are installed they deem the dishwasher repaired... the repairman then notes on their service records that the dishwasher is repaired and then they go to the next service call. WARNING: The extended warranty through Lowe's is a JOKE!!!
NOTE: Most repairmen are on commission so they have a financial incentive to keep coming back and replacing parts until the "cows come home" or "hell freezes over", so they will never "deem" your dishwasher as unrepairable. Is that such a word... "unrepairable?" Anyway, apparently the term unrepairable is important to the warranty company that Lowe's uses for their extended warranties, since they require your dishwasher to be deemed "unrepairable" before you will live to see a new one. WARNING: The extended warranty through Lowe's is a JOKE!!!
SAME PROBLEM?: The warranty company does not seem to understand that we are having the "SAME" problem each time a repairman comes out to repair our dishwasher, and that the repair is "TRYING" to repair the same problem by replacing specific parts. WARNING: The extended warranty through Lowe's is a JOKE!!!
IMPORTANT NOTE: The warranty company that Lowe's uses for extended warranties seems to think that each "separate" repair means that a "separate" problem has been corrected; thus, the clause of needing 4 REPAIRS FOR THE SAME PROBLEM, never seems to add up in their world. WARNING: The extended warranty through Lowe's is a JOKE!!!
Yes, I do realize I placed the phrase "WARNING: The extended warranty through Lowe's is a JOKE!!" a number of times throughout my comments, but I do want consumers to know what they are really up against if they get a lemon Electrolux appliance and are hoping that the extended warranty offered through Lowe's will actually work. QUESTION?: I will live to see a top of the line, Electrolux dishwasher in my home that works correctly? I don't think so???
UPDATE - April 8, 2011: The following email response is what I just received from Electrolux concerning my problem with the dishwasher I purchased from them... DOES this sound like a solution to you? Enjoy the Electrolux NON-response:
"Thank you for taking the time to contact us regarding your experience with our organization. While it is always a pleasure to hear from a valued consumer, the circumstances that made it necessary for your contact are regrettable. We sincerely appreciate the effort you spent in advising us of your disappointment. In today's competitive marketplace, feedback from our consumers is vital to our continued success.
Please be assured we are taking the appropriate steps to improve our internal operations to address the issues which surfaced in your communication. We hope you will accept our apologies for the difficulty you experienced. Please do not hesitate to contact us should you need assistance in the future."
OKLAHOMA -- We did a kitchen addition/remodel and purchased an Electrolux single wall oven, Electrolux dishwasher, and Electrolux side by side refrigerator. All appliances are now less than 3 years old and have had major problems. The oven was finally replaced by the extended warranty company after having all of the major components replaced (some more than once). I was literally without an oven for months at a time. It was a runaway temperature issue and was unsafe to use.
When I contacted Electrolux they offered 50% toward a new oven ( what a joke!). Then the dishwasher quit draining. We had the part replaced that operates that and were recommended to also replace the pump (was making noise and would go out soon). This one we didn't have the extended warranty on and it was a $300 repair.
Next (currently) the refrigerator failed. Error code is communication error. They are replacing both control boards (again extended warranty). It has been 3 weeks and Electrolux finally shipped the parts yesterday!!! We have also had issues with the ice maker which is yet to be diagnosed since the whole unit doesn't work. Major appliances only come with a one year warranty! They know the life of their products! Do not buy Electolux!
WASHINGTON -- For $1,000+ this Electrolux dishwasher is VERY disappointing. After 18 months we are ready to replace it. Pulley holding door in place is made of nylon and cable is steel wire that cuts into pulley. Door fell down when pulley failed. Replaced under warranty.
Unit does not clean dishes very well. Seal on bottom of door keeps moving to right and falling off. Steam from leaks is ruining surrounding cabinets. Bought unit at Lowe's. Unit delivered did not have same filter system as store sample (same model #). The fine filter shown in manual and on store model was missing and apparently deleted from the product. This is the worst dishwasher we have owned. Bosch and KitchenAid we owned in previous homes before were much better.
GEORGIA -- Dishwasher was purchased 10-15-2011. By 12-18-2011 I'd had 6 service calls. The tub stays wet, including the silverware basket. 1st repairman was told to replace the electronic panel since it wouldn't give an error code in diagnostic mode. Dishwasher tub still wet and had to be wiped out to avoid mustiness. 2nd call was to replace the electronic panel. Still no error code. Tech called Electrolux specialist and was told, "If the dishes are clean, it's working OK." (Dishes in top center rack do not get clean due to design flaw on sprayer arm.)
3rd call an experienced tech came back with another tech. They removed the dishwasher from the cabinet and replaced the vent in the upper back part of the tub. Guess what? Moisture vents into the surrounding cabinetry. Over time that can cause mold, discoloration, and warping of my custom cabinetry! 4th call they again replaced the upper vent - less than 10 days after installing a new one. Service trips 5 and 6 were by a "second opinion" company since I'd called and complained to Frigidaire. Nothing was resolved.
I sent a registered return receipt requested letter to the VP of major appliances for Electrolux North America. 10 days later I was offered a replacement -- the SAME MODEL with the same flaws. They refuse to refund my money, only replace the machine. I'm trolling sites now to see if a more expensive model has fewer flaws. Perhaps they'll let me "buy up" since it will put more money in their pockets. The irony is that I bought another Frigidaire appliance based on the reliability and features of my Professional Series dual fuel stove, which has been wonderful!
Well thank GOD for this website after researching Electrolux appliances for a long time I decided not to even waste my money on them. THANKS TO ALL YOU PEOPLE who write honest reviews and save people like me the headache of dealing with their crappy customer service and junkie appliances.
I am from Ontario, Canada and we bought a new home, so to go with the new home we thought of going with top of the line appliances and we were ready to spend big bucks on Electrolux. I mean the fridge alone is $4600 - it's a side by side french door with a freezer drawer on the bottom and has a ice maker as well, looks really great and has all the bells and whistles on it too. We also thought of buying the Induction slide in range and, their professional built in dishwasher as well as a over the ranger microwave.
Well turns out my sister in-law loved the same appliances and since they renovated their kitchen they went ahead and splurged on the top of the line Electrolux appliances - they bought it all!!! I feel bad for them now. After a few months of use their dishwasher is leaking and is showing an error message, their fridge is making weird noises and the ice dispenser is broken, their stove sounds like it might explode any minute and the microwave is a fire hazard since every time they use it it has sparks.
My sister in law is so frustrated and fed up with heir customer service that she honestly is at the end of her rope, she would never ever buy another Electrolux product and boy she tells everyone about it. I feel terrible for her but thank god I learned my lesson, not everything that looks great will actually work great.
So after seeing all these reviews and the problems everyone has with the Electrolux appliances we opted for a BOSCH dishwasher which is fabulous and we bought an LG fridge, stove and microwave and so far so good. As a matter of fact we have been so impressed with the LG appliances we are replacing our old washer and dryer with a LG pair. :)
Terrible appliance experience. French Door Refrigerator with Ice Maker: Recurring problems with ice maker. Went from Control board A to B then to C. Replaced entire assembly once and the Ice mold and various internals several times. Added a de-icing kit. Put in spacers. 1 year later it still doesn't make ice. It will work for a few days after it is serviced but that is it.
Double Wall Oven: Display failed requiring a new control board. Then tried the self-cleaning cycle. Apparently on Canadian models there is a temperature controlled circuit breaker that trips below the self cleaning temperature. The result is every oven will fail after a self cleaning cycle (according to the repairman). The oven had to be removed each time and the switches reset. They tried replacing them but it didn't' help. After about 8 months of this Electrolux finally installed spacers to keep the switches from tripping. Also the internal lights continue to fail regularly and now the convection fan is making noise on the top oven.
Dishwashers: Where to start... We have two of the panel ready models. One arrived with a door that wouldn't open as it was hitting a piece of plastic underneath. Once that was repaired it wouldn't fill. Replaced control board twice, main board, fill solenoid, eventually the float was found to be defective. Now both are supposedly functional except that neither actually washes dishes. They won't even wash the soap out of the dispenser.
We have to use liquid soap, at least it isn't still there at the end of the cycle. They have both been repaired many, many times with no improvement. As of December 2010 they have agreed to refund our money for both machines.
Warming Drawer: This is our best product. When it came they had "forgotten" to weld the right side of the drawer to the slide. Obviously this didn't work so well. A new drawer insert was ordered but parts were missing and they had to try again. Finally the parts were put in but the left slide had apparently bent from the right side failing so they had to replace that. In under 3 months they had it working great we were so pleased (sarcasm).
I honestly believe that Electrolux designed and built these products without ever trying to use a single one. There is no other explanation.
13 mos ago, I purchased ALL new appliances for my remodeled kitchen. I was impressed w/ Electrolux & "thought" I was buying upscale appliances as I was definitely paying premium prices! I purchased the double oven w/ wave touch controls, the gas cooktop, microwave & dishwasher. ALREADY, I have had to replace the bottom oven element & the "main brain" to the top oven. Now the dishwasher water pump has gone out & I am waiting on the part to come in for Sears to replace it.
My OLD appliances (GE oven & Maytag dishwasher) are still running in someone else's home and are over 17 years old & have NEVER had maintenance done on them. Needless to say, I am very disappointed in my high dollar appliances. I've been forced to buy maintenance agreements that I should not have had to buy. While I love them while they are working, I would not recommend them to anyone & I would not buy them again.
I purchased this dishwasher in November 2008. A month later the dishwasher died with all lights flashing. After another month of trying to get the unit repaired with no progress from Electrolux (the wrong parts were shipped as part of the issue), Electrolux eventually replaced the unit in January. That unit worked until October 2009 where the same issue occurred. They ended up replacing the control board (P/N: 7154696101) which fixed the issue.
Today, December 12th, the same issue occurred again. That's three times in one year. I've about had it with this unit. I don't know how Electrolux is going to respond at this point since I'm at the one year point from the original purchase but I consider this still part of the same issue that hasn't been resolved yet. No product should fail this often in such a short period of time.
It a quality issue that needs to be addressed. Not only for me but for anyone else out there that may have purchased this unit or is thinking about purchasing this series. My service request has been put in. We'll have to see what happens now. The unit is great when it works. It's unfortunate that you're always wondering whether the next wash is going to be the last.