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Electrolux Dishwashers

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Oven & Dishwasher died in 1 year
Posted by Love2garden on 01/01/2010
13 mos ago, I purchased ALL new appliances for my remodeled kitchen. I was impressed w/ Electrolux & "thought" I was buying upscaled appliances as I was definitely paying premium prices! I purchased the double oven w/ wave touch controls, the gas cooktop, microwave & dishwasher. ALREADY, I have had to replace the bottom oven element & the "main brain" to the top oven. Now the dishwasher water pump has gone out & I am waiting on the part to come in for Sears to replace it. My OLD appliances (GE oven & Maytag dishwasher) are still running in someone elses home and are over 17 years old & have NEVER had maintanence done on them. Needless to say, I am very disappointed in my high dollar appliances. I've been forced to buy maintenance agreements that I should not have had to buy. While I love them while they are working, I would not recommend them to anyone & I would not buy them again.

     
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Posted by Anonymous on 2010-01-02:
Like I stated on another complaint: as long as people refuse to pay for quality, you are not going to get it anymore. 17 years ago, people were willing to pay for things that last. Now they want things that last but don't want to pay the price.

I hear people complain all the time "they don't make things like they used to". They are right. They don't. And as long as people aren't willing to pay, they are not going to.
Posted by memoryx57 on 2010-01-02:
Uum, Electrolux IS expensive. Just because it's expensive is no guarantee that it's quality. I can't think of any brand anymore that's quality no matter how much you spend on it.
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Repetitively Broken, Poor Quality Product, Even Worse Customer Care!
Posted by Ciji on 03/06/2009
MASSACHUSETTS -- Purchased this product in June (two person adult household) this dishwasher has broken twice and it takes about 3-4weeks for repairmen to receive part & repair. The strip at the top that turns dishwasher on breaks. Not only that it will turn on repetitively without physically being turned on and continue on one cycle creating a massive fire hazard. We contacted Electrolux (be ready to spend some time on the phone with these people) and we told they could do nothing to rectify the situation except we could buy the extended service warranty at an additional cost. When we asked the customer care dept to speak with a manager they transferred us to extended warranty dept (no manager) when we asked extended warranty dept to speak with manager they said we had to speak with customer care. When we asked cutomer care dept to speak with manager again ... guess what happened... we were transferred to extended warranty dept! Interesting.

We are now filing complaints with BBB. If this is not rectified within one month we will be filing against Electrolux in court for the cost of the dishwasher, removal of dishwasher & replacement. We have purchased our last Electolux appliance!
     
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Posted by qualityappliance on 2009-03-06:
You may try contacting the retailer where you purchased the dishwasher and they can put some pressure on the manufacturer. It is clearly covered by the 1 year warranty since you purchased it in June, (assuming that was 2008). It really shouldn't take that long for parts either, unless you are out in the middle of nowhere a a technician has to wait till he has enough work to justify the trip.

Good Luck
Posted by ciji on 2009-03-16:
thank you!! Appreciate the response. great idea
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Dishwasher Design Flaw
Posted by Dmileusnich on 12/12/2009
I purchased this dishwasher in November 2008. A month later the dishwasher died with all lights flashing. After another month of trying to get the unit repaired with no progress from Electrolux (the wrong parts were shipped as part of the issue), Electrolux eventually replaced the unit in January.

That unit worked until October 2009 where the same issue occurred. They ended up replacing the control board (P/N: 7154696101) which fixed the issue.

Today, December 12th, the same issue occurred again. That's three times in one year. I've about had it with this unit. I don't know how Electrolux is going to repond at this point since I'm at the one year point from the original purchase but I consider this still part of the same issue that hasn't been resolved yet. No product should fail this often in such a short period of time.

It a quality issue that needs to be addressed. Not only for me but for anyone else out there that may have purchased this unit or is thinking about purchasing this series. My service request has been put in. We'll have to see what happens now.

The unit is great when it works. It's unfortunate that you're always wondering whether the next wash is going to be the last.
     
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Posted by qualityappliance on 2009-12-12:
I don't do warranty work for Frigidaire but all the companies that I do warranty service for count the warranty period from the time of installation of the unit being repaired. Since the machine you are having a problem with was installed in January it should be covered.
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Terrible customer service. Will not buy again
Posted by Lisa.bradley on 03/30/2014
I recently purchased an Electrolux dishwasher from Lowe's on Thursday March 16,2014. It had been on display in their cabinet section and discounted accordingly. When I got the unit home and went to install it I found the discharge hose that connects to the garbage disposer was not in the unit. I also found the mounting brackets were missing. I called Electrolux customer service and explained the issue. A gentleman named Jerry took our call. We told him we needed the parts right away as we had kitchen installers at our home. We asked for the parts to be shipped overnight so we could finish installation on Friday. He said it could not be done - company policy states that missing parts would be shipped only in 3 - 7 days. If we paid for the parts and overnight shipping we would have them Saturday. This was originally a $1500 dishwasher and we felt we were being treated poorly. We were on the phone for about an hour and I requested to speak to a supervisor and was told none were available and to call back tomorrow. Totally frustrated, we paid for the parts and next day shipping via credit card. No parts arrived Friday, no parts arrived Saturday, and no parts arrived Sunday. We finally received the parts on Monday. Much to our frustration, the hose was wrong. Jerry had shipped the hose that was attached to the dishwasher, not the hose that attaches to the garbage disposal. So, on the phone again with Electrolux. The next customer service person could not identify the hose I needed and said she would have to speak to engineering. She called back later in the day to state they identified the hose, she would credit me for all the missing parts and overnight shipping. She said she needed to transfer me to another department which would handle shipping me the correct parts. Upon transferring the call, the connection dropped. 2 hours of effort lost. I called back in and spoke to another customer service agent who was not helpful, could not find any notes after I explained to yet another person at the company what had happened. He states that because it was a floor model I would have to pay again for the parts. AT THIS POINT I LOST IT;4 plus hours on the phone with Electrolux and I was back at the starting point I experienced Thursday. Is this the service they provide to customers buying their products?? We are in the process of selecting another dishwasher, 2 wall ovens, a stove, and refrigerator for our new kitchen. We are also selecting appliances for our in-law suite and a rental home. Needless to say, given our experience, the new appliances will not be Electrolux. Adding pain to this experience, no invoice was provided with the parts shipment!! Does anyone at Electrolux care???? When you buy high-end products you expect good customer service.

     
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Do NOT Buy ANY ELECTROLUX
Posted by Ksbearden on 02/06/2013
OKLAHOMA -- We did a kitchen addition/remodel and purchased an Electrolux single wall oven, Electrolux dishwasher, and Electrolux side by side refrigerator. All appliances are now less than 3 years old and have had major problems. The oven was finally replaced by the extended warranty company after having all of the major components replaced (some more than once). I was literally without an oven for months at a time. It was a runaway temperature issue and was unsafe to use.

When I contacted Electrolux they offered 50% toward a new oven ( what a joke!). Then the dishwasher quit draining. We had the part replaced that operates that and were recommended to also replace the pump (was making noise and would go out soon). This one we didn't have the extended warranty on and it was a $300 repair.

Next (currently) the refrigerator failed. Error code is communication error. They are replacing both control boards (again extended warranty). It has been 3 weeks and Electrolux finally shipped the parts yesterday!!! We have also had issues with the ice maker which is yet to be diagnosed since the whole unit doesn't work. Major appliances only come with a one year warranty! They know the life of their products! Do not buy Electolux!
     
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Dishwasher replaced after 18 months
Posted by Johnhowland on 09/06/2012
NORTH BEND, WASHINGTON -- This dishwasher was a top end model with a Lowes list price of $1,299 less a 10% rebate. The dishwasher that was delivered lacked the fine filtrations system that was on the store model and shown in the owner's manual. After several parts shipments that did not fix the problem, Lowes gave us a $350 credit rather than take the unit back.

Nine (9) months after installation the door mechanism failed. The dishwasher did not clean dishes properly even after using a dishwasher cleaner - something we have never used before with over 30 years of using Jennair, Kitchen-Aid and Bosch dishwashers. The water tube on the top rack kept falling off and it had to be checked on every load. The tube had a weak connection to the top rack.

The repairman found a nylon pulley in the door system had been chewed up by the cables used to hold the door open. He suggested changing detergents to solve the cleaning problem.

The cleaning ability continued to degrade and the seal around the door began to slide to the right and fall apart. Replacing the seal only solved the problem for a few months. The leaking seal allowed steam to escape and ruin the finish on our cabinets.

After reading about extended warranty and customer service problems we decided not to buy an extended warranty for approx $300 from Electrolux and instead bought a new dishwasher from Miele.
The Miele is not as quiet as the Electrolux and the racks are not as heavy duty looking, but it is clearly better made than the Electrolux. The ergonomics of the rack system are superior.

The Electrolux model had hidden controls as is the current fashion. There was no way to stop the cycle without opening the door which usually led to water spitting or dripping out. I recommend semi-hidden or visible controls for this reason.
     
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Electrolux dishwasher -- high price -- too many problems
Posted by Johnrhowland on 06/24/2012
WASHINGTON -- For $1,000+ this Electrolux dishwasher is VERY disappointing. After 18 months we are ready to replace it.

Pulley holding door in place is made of nylon and cable is steel wire that cuts into pulley. Door fell down when pulley failed. Replaced under warranty.

Unit does not clean dishes very well.

Seal on bottom of door keeps moving to right and falling off. Steam fron leaks is ruining surrounding cabinets.

Bought unit at Loews. Unit delivered did not have same filter system as store sample (same model #) The fine filter shown in manual and on store model was missing and apparently deleted from the product.

This is the worst dishwasher we have owned. Bosch and KitchenAid we owned in previous homes before were much better.
     
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Posted by ok4now on 2012-06-25:
Sorry to hear about your Electrolux dishwasher giving you all of these problems. Not to belittle this after you spent $1000 but my Electrolux refrigerator that I paid over $3000 for is giving me major problems. Only two years old the poorly designed overly complex ice maker quit working out of warranty. Just paid $645.00 to fix it and I expect it to break again because of the poor design. Read the full post under Electrolux frig. Never again will I buy this product.
Posted by trmn8r on 2012-06-25:
Very helpful review, including the description of a steel cable that rides against a nylon bushing, and caused it to fail in 18 months! Very poor design. Thanks for letting us know.
Posted by CPolk on 2012-06-25:
As both a representative and a consumer, I certainly appreciate and understand your frustration. While we expect that our products will meet and even exceed our consumer expectations, the experience that you encountered is unacceptable and not typical of the quality products that we produce day in and day out. Because we stand behind our products, services and valued consumers like you, we use interactions such as these as a way to enhance our quality and overall operations.

Would you be able to contact me directly, via email, in order to discuss your experiences and history? I would like to assist you further with a resolution but would need your model/serial number and your contact information.

I look forward to hearing from you shortly. Have a great day!


Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Electrolux Customer Service: 1(877)435-3287
Posted by Dave May on 2013-10-16:
Very poor design. I have had more trouble with the Seal falling off and having to MANUALLY REPLACE IT every time I used the dishwasher. This all began on Day 1. I have now had it for over 3.5 years and will most likely replace it with another brand. One than Cleans and is more cost effective. I have had an Electrolux Vacuume Cleaner for over 30 years and it has been awesome. That was the reason I went along with Electrolux again. Please get back to the drawing board guys.... this is a costly machine that barely cleans.
Posted by bviannie on 2014-02-18:
Did a major kitchen remodel and splurged on Electrolux range top, side-by-side fridge, dishwasher and double-oven. Love everything EXCEPT the dishwasher. Have had nothing but problems with it. Door seal and spray arm have had to be replace, adhesive reapplied, etc. etc. All within 2 years of purchase. Leaks continue to occur. Unfortunately, we are now just outside of the 5yr extended warranty (which we thankfully had purchased. We've been able to get (somewhat) used to the poor cleaning performance but the leaking is ridiculous, especially for a $1200 d/w. We've only used cascade as the repairman instructed (even making sure it's "fresh"). Ran the disposal prior to running dishwasher and also making sure water is hot enough. This D/W alone has driven us from purchasing Electrolux again, even though the other appliances have been great. Looking at the water stains on the hardwood floor has taken it's toll.
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Fghd2433 - tub is always wet; leaks when it feels like it too!
Posted by Mmaven44789 on 01/05/2012
GEORGIA -- Dishwasher was purchased 10-15-2011. By 12-18-2011 I'd had 6 service calls. The tub stays wet, including the silverware basket. 1st repairman was told to replace the electronic panel since it wouldn't give an error code in diagnostic mode. Dishwasher tub still wet and had to be wiped out to avoid mustiness. 2nd call was to replace the electronic panel. Still no error code. Tech called Electrolux specialist and was told, "If the dishes are clean, it's working OK." (Dishes in top center rack do not get clean due to design flaw on sprayer arm.) 3rd call an experienced tech came back with another tech. They removed the dishwasher from the cabinet and replaced the vent in the upper back part of the tub. Guess what? Moisture vents into the surrounding cabinetry. Over time that can cause mold, discoloration, and warping of my custom cabinetry! 4th call they again replaced the upper vent - less than 10 days after installing a new one. Service trips 5 and 6 were by a "second opinion company since I'd called and complained to Frigidaire. Nothing was resolved.
I sent a registered return receipt requested letter to the VP of major appliances for Electrolux North America. 10 days later I was offered a replacement -- the SAME MODEL with the same flaws. They refuse to refund my money, only replace the machine. I'm trolling sites now to see if a more expensive model has fewer flaws. Perhaps they'll let me "buy up" since it will put more money in their pockets.
The irony is that I bought another Frigidaire appliance based on the reliability and features of my Professional Series dual fuel stove, which has been wonderful!

     
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Posted by At Your Service on 2012-01-05:
That's frustrating that you're experiencing so many problems mmaven44789. I have a Frigidaire dishwasher that I like very much and don't hesitate to recommend. It sounds like you're really pleased with your Frigidaire range too. Normally, as you've said, they really are reliable. They even been given an award to this fact, four years running, by TraQline. Pretty impressive.

I'm curious as to why you haven't worked with, or made mention of, the retailer you purchased the unit through. Within that short of a timespan most will work with you to exchange the appliance with one that you would prefer. Baring that as an option, I'm sure you'd like a Pro series unit. Please let us know how things turn out.
Posted by Venice09 on 2012-01-06:
In the real world, retailers are not anxious to make an exchange, and I don't blame them. Why should they be responsible for the manufacturer's defective merchandise? Retailers would go out of business if they had to make good on all these shoddy appliances. It's great if they do but not something I would expect.

I'm pretty sure this OP, or anyone else having a horrible experience with Frigidaire, cares about TraQline or any other statistics. It's irrelevant.

And, by the way, this *is* a horrible experience. What a waste of time and money.
Posted by Molly76 on 2012-01-06:
I was told the dishwashers stay wet because of the energy savings. Simply put, the heating element doesn't stay on as long or as hot as in years past. The dishes dry but not the whole inside of the dishwasher, the sides and door of the dishwasher are cooler than the hot dishes.
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Electrolux dishwasher that doesn't wash dishes
Posted by Mamonides81 on 10/22/2011
AMES, IOWA -- We previously had a 15 year old, bottom of the line, Kitchen Aide, which worked well, and got dishes clean. We decided maybe we should switch to a more energy efficient washer, and chose model the salesperson recommended as "very quite, high quality" and that was really pretty. Big mistake.

It is quiet.

BUT. it does NOT clean the dishes. It never has. After washing dishes, they are coated with light layer of white greasy feeling substance, as is the washer itself. The washer smells unpleasant after the dishes are washed.

We have tried many brands of dishwasher-soap.

Two Electrolux service people came at different times; both said it dishwasher was working well One said "Well that is what dishwashers are like now. The other told us to run the hot water into the sink before starting the washer, so the dishes would be exposed to hot water.

A third service person arrived, from an independent repair store, and told us: "Oh, I am sorry you bought Electrolux, its very low quality"

Also, something I suppose we could live with, the washer will not change settings (ie slick different settings, they won't change.). Two parts have been changed by the service folks, still doesn't work.

We sure will buy no other Electrolux product. Top of the Price Line, looks nice, bottom of the quality line.
     
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Posted by Venice09 on 2011-10-22:
"We sure will buy no other Electrolux product. Top of the Price Line, looks nice, bottom of the quality line."

Excellent observation. It holds true with all appliances. Consumers are finally starting to realize that.

Very helpful review.
Posted by Anonymous on 2011-10-22:
Interesting to see how many are unsatisfied with their appliances. What's most interesting these are US badged appliances not say Lucky Goldstar (LG) or Haier which you don't mistake as foreign.
I'm not sure one can generalize all appliances are bad in that Sub-Zero, Miele, Fisher & Paykel etc. are very well built though you do pay a premium for them. It would appear that appliances lean further from legacy items, and much more consumer disposable.
Posted by At Your Service on 2011-10-22:
It doesn't sound like you may be familiar with the fact the Electrolux is a European designed dishwasher. Between that and the issue that enzymes have recently been removed from the detergents within certain states, it's important that you wash the dishes in the way the manufacturer specifies, not in the way you would have washed with your old Kitchenaid design. Absolutely do not pre-rinse dishes. Grease is required to activate the detergent now. Also, you're going to notice longer drying times, typically overnight. This is because Electrolux doesn't house a calrod, which means less energy and allows the placement of plastic anywhere in the tub.

By trying these suggestions, I bet you would find a better result. Please keep us posted if it does not.
Posted by clutzycook on 2011-10-23:
could it be the detergent you're using? When i was trying to save a buck, I was buying the liquid stuff from Aldi. It left a film on my glassware and irritated Hubby to no end. Didn't do a great job cleaning the rest of the dishes either. I changed to the Finish gel tabs and I haven't had a problem since.
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Electrolux Dishwasher is a piece of junk
Posted by Bmwblock on 05/08/2011
Electrolux EIDW6105GS1 DISHWASHER S/N TH84697783 is a piece of junk. Purchased from Lowes after just over 1 year, the pump leaks and floods my kitchen. Electrolux reluctantly fixed it, now a year later, we are getting a "wash pump" trouble/error light. This was a high end piece of junk. Stay away from Electrolux products, they're junk.
     
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Posted by CPolk on 2011-05-11:
Hello bmw,

I truly understand your frustration. There is nothing worse than having a great appliance that starts having some bizarre issues. On behalf of Electrolux, I would like to try to resolve this situation with you.

If you would, kindly send your complete serial number (The serial number should be located on the inner right-hand side of the door panel), full contact information and the date of purchase to chris.polk@electrolux.com with subject line, "Help Center". I will address your concerns and the situation you are experiencing with the best of my abilities.

I look forward to serving your needs -

Kindest regards,

Chris Polk - Online Outreach Representative
Posted by trmn8r on 2011-05-11:
"nothing worse than a great appliance that starts having bizarre issues".

It's all a matter of perspective.

The OP might use the phrase "nothing worse than an expensive piece of junk that fails miserably to meet expectations."
Posted by Shari Smith on 2014-02-08:
Yes, we bought model EIDW6305GS1A and had error 11 code in first 30 days, company (NFM) sent guy out and said hose needed to be higher. 1 year later, after warranty ran out, did it again. Several hundreds later, still doesn't work! They are terrible!
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