I purchased this dishwasher in November 2008. A month later the dishwasher died with all lights flashing. After another month of trying to get the unit repaired with no progress from Electrolux (the wrong parts were shipped as part of the issue), Electrolux eventually replaced the unit in January. That unit worked until October 2009 where the same issue occurred. They ended up replacing the control board (P/N: 7154696101) which fixed the issue.
Today, December 12th, the same issue occurred again. That's three times in one year. I've about had it with this unit. I don't know how Electrolux is going to respond at this point since I'm at the one year point from the original purchase but I consider this still part of the same issue that hasn't been resolved yet. No product should fail this often in such a short period of time.
It a quality issue that needs to be addressed. Not only for me but for anyone else out there that may have purchased this unit or is thinking about purchasing this series. My service request has been put in. We'll have to see what happens now. The unit is great when it works. It's unfortunate that you're always wondering whether the next wash is going to be the last.
MASSACHUSETTS -- Purchased this product in June (two person adult household). This dishwasher has broken twice and it takes about 3-4 weeks for repairmen to receive part & repair. The strip at the top that turns dishwasher on breaks. Not only that it will turn on repetitively without physically being turned on and continue on one cycle creating a massive fire hazard. We contacted Electrolux (be ready to spend some time on the phone with these people) and we told they could do nothing to rectify the situation except we could buy the extended service warranty at an additional cost.
When we asked the customer care dept to speak with a manager they transferred us to extended warranty dept (no manager). When we asked extended warranty dept to speak with manager they said we had to speak with customer care. When we asked customer care dept to speak with manager again... guess what happened... we were transferred to extended warranty dept! Interesting.
We are now filing complaints with BBB. If this is not rectified within one month we will be filing against Electrolux in court for the cost of the dishwasher, removal of dishwasher & replacement. We have purchased our last Electolux appliance!
CALIFORNIA -- Fridge has leaked water all over brand new kitchen. Damaged our floor, wall, $15,000.00 cupboards, and Electrolux just keeps passing the problem around to another party. They are trying to drive me over the edge. I can hardly wait to see what else breaks down. This company is selling garbage and does not care about you or your hard earned money. PLEASE go on line and read of other people's experiences.
AMES, IOWA -- We previously had a 15 year old, bottom of the line, KitchenAid, which worked well, and got dishes clean. We decided maybe we should switch to a more energy efficient washer, and chose model the salesperson recommended as "very quiet, high quality" and that was really pretty. Big mistake. It is quiet. BUT. It does NOT clean the dishes. It never has. After washing dishes, they are coated with light layer of white greasy feeling substance, as is the washer itself. The washer smells unpleasant after the dishes are washed. We have tried many brands of dishwasher-soap.
Two Electrolux service people came at different times; both said it dishwasher was working well. One said "Well that is what dishwashers are like now." The other told us to run the hot water into the sink before starting the washer, so the dishes would be exposed to hot water. A third service person arrived, from an independent repair store, and told us: "Oh, I am sorry you bought Electrolux, it's very low quality."
Also, something I suppose we could live with, the washer will not change settings (ie slick different settings, they won't change). Two parts have been changed by the service folks, still doesn't work. We sure will buy no other Electrolux product. Top of the Price Line, looks nice, bottom of the quality line.
AUGUSTA, GEORGIA -- Is it crazy for me to think that spending $1400+ on a dishwasher that would work? I hate HATE this dishwasher and since I have sunk $1400+ into it, I cannot justify buying another one. I have called them, had service people come out... same old same old every time. It is always my fault.
"You HAVE to use Cascade..." OK, switched to Cascade... same deal... having to rewash at least 1/2 of my dishes and silverware every time I run it! Then, "You are not letting the water get hot enough and run long enough before you start it." OK, have the hot water recirc pump put on the kitchen sink... super hot water really fast... still having to rewash, then it was, "You are not loading it right." I am only using about 1/2 of the capacity... nothing is touching in there. It is the worst and I hate it.
We live in a town with a water shortage and I cannot justify running water down the drain until it is hot enough to run the d/w. Shouldn't the d/w have a heater in it? I will NEVER buy another Electrolux product EVER! Don't do it! Lame customer service also.
We bought this beautiful appliance at Lowe's and were impressed by the interior size and flexibility of the racks. Hoping to never have to wash dishes or pots and pans again we spent a little over $900. Purchase date was 11/7/08. What we have is a dishwasher that doesn't like really clean dishes, according to the techs from Electrolux, so we try and leave the dishes somewhat dirty. However, the bottom of coffee cups were never clean, so we soaked or rinsed carefully before loading.
Recently, we found out that we have soft water, so all the advice of needing hotter water and adding more and stronger detergent wasn't really needed. Right now we have a white stain on the bottom resulting from too much Cascade sticking to the door of the detergent dispenser and not being able to close it. We have tried everything, vinegar rinse, hot water, vinegar and some baking soda rinse, just scrubbing but this white area won't go away. No help from Electrolux: we are out of warranty and must pay a technician to come to our home. This is really a pretty average dishwasher that needs exact protocols to perform. Don't buy it!
AUGUSTA, GEORGIA -- Warning! Avoid Electrolux dishwashers. After reading other reviews, I'm experiencing the SAME PROBLEMS as others. Something is WRONG with this EXPENSIVE product and the company doesn't care. From day one, it did not clean my dishes. Spots, and the dishes smelled! That's not right! Then 30 days after having the product, the lights flashed and it STOPPED WORKING. After one week, a service man came out, spent 5 hrs. looking for a LEAK. No leak. Ordered product. Waited another week and a half. Service man came, Electolux sent WRONG PRODUCT. Called Electrolux (again). They apologized for our "inconvenience." Yeah, right. Nice script reading.
You feel my pain of having thrown $1,000 out the window and hand washing my dishes! Now another part has been ordered. Sitting at my house for a week, waiting for the service man to come again. I WANT A NEW BOSCH DISHWASHER. Electrolux is an awful product. The company has a problem and should fess up to it. I am telling EVERYONE I know to NOT BUY ELECTROLUX! I have never had an experience like this. I don't wish this on anyone else. So, after 30 days, no dishwasher, hand washing. Do you really think Electrolux really understands? I want my money back.
Electrolux EIDW6105GS1 DISHWASHER S/N TH84697783 is a piece of junk. Purchased from Lowe's - after just over 1 year, the pump leaks and floods my kitchen. Electrolux reluctantly fixed it, now a year later, we are getting a "wash pump" trouble/error light. This was a high end piece of junk. Stay away from Electrolux products, they're junk.