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Electrolux Dishwashers - Page 2

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1.0 out of 5, based on 4 ratings and
17 reviews & complaints.

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Oven & Dishwasher died in 1 year
Posted by on
13 mos ago, I purchased ALL new appliances for my remodeled kitchen. I was impressed w/ Electrolux & "thought" I was buying upscaled appliances as I was definitely paying premium prices! I purchased the double oven w/ wave touch controls, the gas cooktop, microwave & dishwasher. ALREADY, I have had to replace the bottom oven element & the "main brain" to the top oven. Now the dishwasher water pump has gone out & I am waiting on the part to come in for Sears to replace it. My OLD appliances (GE oven & Maytag dishwasher) are still running in someone elses home and are over 17 years old & have NEVER had maintenance done on them. Needless to say, I am very disappointed in my high dollar appliances. I've been forced to buy maintenance agreements that I should not have had to buy. While I love them while they are working, I would not recommend them to anyone & I would not buy them again.
     
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Anonymous on 2010-01-02:
Like I stated on another complaint: as long as people refuse to pay for quality, you are not going to get it anymore. 17 years ago, people were willing to pay for things that last. Now they want things that last but don't want to pay the price.

I hear people complain all the time "they don't make things like they used to". They are right. They don't. And as long as people aren't willing to pay, they are not going to.
memoryx57 on 2010-01-02:
Uum, Electrolux IS expensive. Just because it's expensive is no guarantee that it's quality. I can't think of any brand anymore that's quality no matter how much you spend on it.
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Dishwasher Design Flaw
Posted by on
I purchased this dishwasher in November 2008. A month later the dishwasher died with all lights flashing. After another month of trying to get the unit repaired with no progress from Electrolux (the wrong parts were shipped as part of the issue), Electrolux eventually replaced the unit in January.

That unit worked until October 2009 where the same issue occurred. They ended up replacing the control board (P/N: 7154696101) which fixed the issue.

Today, December 12th, the same issue occurred again. That's three times in one year. I've about had it with this unit. I don't know how Electrolux is going to repond at this point since I'm at the one year point from the original purchase but I consider this still part of the same issue that hasn't been resolved yet. No product should fail this often in such a short period of time.

It a quality issue that needs to be addressed. Not only for me but for anyone else out there that may have purchased this unit or is thinking about purchasing this series. My service request has been put in. We'll have to see what happens now.

The unit is great when it works. It's unfortunate that you're always wondering whether the next wash is going to be the last.
     
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qualityappliance on 2009-12-12:
I don't do warranty work for Frigidaire but all the companies that I do warranty service for count the warranty period from the time of installation of the unit being repaired. Since the machine you are having a problem with was installed in January it should be covered.
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Repetitively Broken, Poor Quality Product, Even Worse Customer Care!
Posted by on
MASSACHUSETTS -- Purchased this product in June (two person adult household) this dishwasher has broken twice and it takes about 3-4weeks for repairmen to receive part & repair. The strip at the top that turns dishwasher on breaks. Not only that it will turn on repetitively without physically being turned on and continue on one cycle creating a massive fire hazard. We contacted Electrolux (be ready to spend some time on the phone with these people) and we told they could do nothing to rectify the situation except we could buy the extended service warranty at an additional cost. When we asked the customer care dept to speak with a manager they transferred us to extended warranty dept (no manager) when we asked extended warranty dept to speak with manager they said we had to speak with customer care. When we asked customer care dept to speak with manager again ... guess what happened... we were transferred to extended warranty dept! Interesting.

We are now filing complaints with BBB. If this is not rectified within one month we will be filing against Electrolux in court for the cost of the dishwasher, removal of dishwasher & replacement. We have purchased our last Electolux appliance!
     
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qualityappliance on 2009-03-06:
You may try contacting the retailer where you purchased the dishwasher and they can put some pressure on the manufacturer. It is clearly covered by the 1 year warranty since you purchased it in June, (assuming that was 2008). It really shouldn't take that long for parts either, unless you are out in the middle of nowhere a a technician has to wait till he has enough work to justify the trip.

Good Luck
ciji on 2009-03-16:
thank you!! Appreciate the response. great idea
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Electrolux Dishwasher is a piece of junk
Posted by on
Electrolux EIDW6105GS1 DISHWASHER S/N TH84697783 is a piece of junk. Purchased from Lowes after just over 1 year, the pump leaks and floods my kitchen. Electrolux reluctantly fixed it, now a year later, we are getting a "wash pump" trouble/error light. This was a high end piece of junk. Stay away from Electrolux products, they're junk.
     
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CPolk on 2011-05-11:
Hello BMW,

I truly understand your frustration. There is nothing worse than having a great appliance that starts having some bizarre issues. On behalf of Electrolux, I would like to try to resolve this situation with you.

If you would, kindly send your complete serial number (The serial number should be located on the inner right-hand side of the door panel), full contact information and the date of purchase to chris.polk@electrolux.com with subject line, "Help Center". I will address your concerns and the situation you are experiencing with the best of my abilities.

I look forward to serving your needs -

Kindest regards,

Chris Polk - Online Outreach Representative
trmn8r on 2011-05-11:
"nothing worse than a great appliance that starts having bizarre issues".

It's all a matter of perspective.

The OP might use the phrase "nothing worse than an expensive piece of junk that fails miserably to meet expectations."
Shari Smith on 2014-02-08:
Yes, we bought model EIDW6305GS1A and had error 11 code in first 30 days, company (NFM) sent guy out and said hose needed to be higher. 1 year later, after warranty ran out, did it again. Several hundreds later, still doesn't work! They are terrible!
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Don't Buy
Posted by on
Electrolux, will not help you at all, got a new kitchen! Got ripped no help in sight. Save yourself grief don't buy! Had 4 micro's work done on fridge and 3 times on dishwasher. The company couldn't care less, not right.
     
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Alain on 2011-03-19:
Well, brief, certainly.
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Electrolux Dishwasher
Posted by on
We bought this beautiful appliance at Lowe's and were impressed by the interior size and flexibility of the racks. Hoping to never have to wash dishes or pots and pans again we apent a little over $900. Purchase date was 11/7/08. What we have is a dishwasher that doesn't like really clean dishes, according to the techs from Electrolux, so we try and leave the dishes somewhat dirty. However, the bottom of coffee cups were never clean, so we soaked or rinsed carefully before loading. Recently, we found out that we have soft water, so all the advice of needing hoter water and adding more and stronger detergent wasn't really needed. Right now we have a white stain on the bottom resulting from too much Cascade sticking to the door of the detergent dispenser and not being able to close it. We have tried everything, vinegar rinse, hot water, vinegar and some baking soda rinse, just scrubbing but this white area won't go away. No help from Electrolux: we are out of warranty and must pay a technician to come to our home. This is really a pretty average dishwasher that needs exact protocols to perform. Don't buy it!
     
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Helpful on 2010-08-08:
The comment that you're "leaving the dishes somewhat dirty" suggests that you're precleaning the items before they go in. DON'T! Many people think this is a necessity or are just in the habit of doing so. You should only have to scrape the contents within the disposal or trash and load the dirty items within the unit. The problem is how the detergents activate. Without enough grease within the tub, the detergents have nothing to clean and the result can be the problems you've described.

Thanks for posting. I'm sure this will help the issue.
PepperElf on 2010-08-08:
depends on the model

the one mom & dad have at their apartment... they do have to pre-clean because the machine isn't that great.

but the one sis and her husband have is so powerful (even in the water saving mode) that they HAVE to leave the plates dirty.
Venice09 on 2010-08-08:
I understand what you mean about protocols. When did owning and operating appliances become so complicated? Maybe if they were more reliable, all the trouble would be worth it and consumers wouldn't be so frustrated.
Helpful on 2010-08-08:
The one you're speaking of, Pepper, in your mom & dad's apartment sounds like a contractor level appliance. This is common for many apartments. They're the low end of the spectrum when it comes to dishwashers. The problem becomes that of cleaning large food particles. Higher end European models will heat the tub to a level that breaks up the particles. Others use a food grinder. The low end models generally do neither. With any dishwasher, however, you don't end up using any different detergent, so grease needs to exist to still activate the detergent. The trick on these lower end units then becomes knowing the balance of what level of food particles one can place in the dishwasher, and the unit will handle, and what kind of food particles they can't.
Venice09 on 2010-08-08:
Haha.. I think you just proved the OP's point.
Helpful on 2010-08-09:
Really Venice. Where you directing your comment to me or Pepper? I'd love to hear the detail and would hope you'd comment back again quickly.
PepperElf on 2010-08-09:
that explains why sis's works so well then.
I think her's is a European style dish washer
Venice09 on 2010-08-09:
You, Helpful, proved the OP's point.
Helpful on 2010-08-09:
How is that?
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Don't spend your money on an Electrolux dishwasher!!!!!!
Posted by on
AUGUSTA, GEORGIA -- Warning! Avoid Electrolux dishwashers. After reading other reviews, I'm experiencing the SAME PROBLEMS as others. Something is WRONG with this EXPENSIVE product and the company doesn't care. From day one, it did not clean my dishes. Spots, and the dishes smelled! That's not right! Then 30 days after having the product, the lights flashed and it STOPPED WORKING. After one week, a service man came out, spent 5 hrs. looking for a LEAK. No leak. Ordered product. Waited another week and a half. Service man came, Electolux sent WRONG PRODUCT. Called Electrolux (again). They apologized for our "inconvenience." Yeah, right. Nice script reading. You feel my pain of having thrown $1,000 out the window and hand washing my dishes! Now another part has been ordered. Sitting at my house for a week, waiting for the service man to come again. I WANT A NEW BOSCH DISHWAHSER. ELectrolux is an awful product. The company has a problem and should fess up to it. I am telling EVERYONE I know to NOT BUY ELECTROLUX! I have never had an experience like this. I don't wish this on anyone else. So, after 30 days, no dishwasher, hand washing. Do you really think Electolux really understands? I want my money back.
     
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Venice09 on 2010-07-25:
You should have read the reviews before buying the dishwasher. I wouldn't assume that Bosch is a better product just because it's more expensive. A lot of people make that mistake. You'll spend even more money than you did on the Electrolux and could end up in the same boat.
Helpful on 2010-07-26:
To begin with, Bosch is not a more expensive brand than Electrolux. The SHE5 series starts at $499 and the more popular SHE43 is $649. With all sincerity, hockesk8r, if you read the reviews on this site, you'll see just as many complaints with Bosch, or any other name brand on the market.

Spots is not necessarily a problem with the dishwasher, but a problem in your area with hard water. To help eliminate these spots, use a rinse aid like Jetdry.

I may or may not be of additional help. Which retailer did you purchase the dishwasher through? Did you pay for additional service coverage? This MAY help in giving you a no-lemon guarantee if the manufacturer doesn't. Have you spoken to the retailer yet? Please, let us know.
Venice09 on 2010-07-26:
Now I'm confused. You've been singing the praises of the more expensive, higher end appliances (Bosch, etc.) for years. I guess you've been forced to have a change of heart.
Helpful on 2010-07-26:
What do you mean for years? I've known you for about a month.
Venice09 on 2010-07-26:
Time flies.
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