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Electrolux Ovens

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Electrolux Has The Worst Customer Service Ever. Will Never Buy Electrolux
Posted by on
The Electrolux oven that we purchased for over $2000, would make this loud boom/explosive sound every time we used the oven. It was so loud that it would shake the oven door and could hear it upstairs. They first sent a technician that came and diagnosed it and 8 days later came back and changed some parts, which still didn't fix the problem. The technician told us not to use the oven since it is not safe. Electrolux customer service said they would send us another oven and they would pick up the old one.

It took 2 months of calling and begging with the customer service. Every time we called we had to talk to a different person in customer service and had to explain everything all over. After 2 months, they delivered an oven that had a dent on the side and the entire top of the oven was moving. So, the company took it back. It was back to the begging again. Had to call Electrolux 3-4 times per week to remind them and ask them why we haven't received the oven. They kept coming up with excuses. Another 2 months went by and finally they delivered another oven, which was again damaged. We were furious, called Electrolux and demanded our money back. But, again they played there games of giving us the run around. I had to talk to so many different people. They refused a refund. They said they would send us an oven for Thanksgiving, but never got it in time and all our plans were ruined. Then they promised they would deliver for Christmas and that never happened either.

For an entire 6 months we did not have an oven and Electrolux couldn't care less. Finally they found another company to deliver and this time they delivered it on a pallet to avoid damage. After over 6 months of calling Electrolux, we finally got a new oven. I would never recommend anyone to buy an Electrolux appliance. There products are not even all that great and not worth the money or the hell customer service puts you through.
     
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Alain on 2011-02-21:
Electrolux has numerous complaints regarding it's products and customer service both here and on other sites. Your review, in addition to these, will serve to warn other consumers of their problems.
trmn8r on 2011-02-21:
Great review. I'm sorry that you went through this. It appears your oven is gas, and I'm glad your house didn't blow up. Chowderheads.
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Entire Electrolux Kitchen Broken Junk After 3 Months of Use
Posted by on
Bought my appliances in 1/10 on sale, store insisted on delivering in 8/10,I installed end of 5/11. French door refrigerator was installed in 8/10 and was replaced 4 times between 8/10 and 5/11. Same problem each time. Water leaking, ice maker not working properly, frost in freezer section, food in refrigerator freezing. Dishwasher leaked on my new hardwood floors for 4 months before G. E. extended warranty sent techs to fix it. Electrolux repair service told me nothing was wrong with it, next time told me they had to order a door seal, then told me for weeks the part was on back order. Same story for all parts for all appliances they were sent out to service. Induction cooktop worked sporadically for a couple months then went out completely. Electrolux service stated first time nothing was wrong, next time had to order parts and weeks of parts on backorder. Under counter fridge was freezing drinks, again Electrolux repair said they had to order parts, on backorder and I should not put the front panel on the bottom of fridge as it restricted air flow and was causing compressor to run too much. I told repair service I was feed up and was contacting an attorney, they then wrote "will no longer service due to customer talking to his lawyer" on my repair tickets and faxed them to me. 5 open repair tickets.

I contacted a chris polk at Electrolux, who ignored my first email, and then told me the repair service informed him there was nothing wrong with my appliances, and since I had contacted an attorney I needed to take any issues up with Electrolux legal dept. This is Electrolux idea of quality products and customer service? Within 1 week of Electrolux refusing to fix their products I called my G. E. extended warranty who has had A&E factory service to my home over 20 times in the past 6 weeks attempting to complete repairs and the parts from Electrolux are wrong, damaged, or defective each time. My home looks like an Electrolux parts warehouse.

Just this week my double wall oven will not turn off. Extended warranty is trying to fix that as well now. If you are not an attorney and do not have months to play with this company I would warn everyone to steer clear of this manufacturer. Anyone with questions is welcome to contact me and I will provide any proof they wish in the interest of helping others avoid the same scenario I have gone through. If you have been swindled by Electrolux the only way to cover your costs of attorney fees is to file it as consumer fraud, that way you at least have a chance of recovering attorney's fees.
     
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trmn8r on 2011-11-04:
You are the one that threatened them with legal action, which is typically when a company hands things over to their legal department and waits to hear from your attorney. That is why you got no further service. This shows that threatening is sometimes only good if you are going to follow through.
shelcin on 2011-11-04:
I am following through that is why I know it has to be filed as consumer fraud. However the fact still remains after 2 months of opportunity to correct issues Electrolux chose to not honor their obligations which leaves no alternative but to be stuck with $17,000 of junk appliances or take legal action to protect myself.
shelcin on 2011-11-04:
Also since when does consulting an attorney about protecting your rights void a contractual obligation from a manufacturer or anyone else for that matter?
Venice09 on 2011-11-05:
The point is that no one should have to go through all this after spending $17,000 on appliances. And they had the audacity to keep telling you nothing was wrong!

I commend you for being part of the revolution by following through with an attorney. That is exactly what it's going to take to get through to these appliance companies.

Please update your review as things progress. This could get very interesting.
shelcin on 2011-11-05:
Unfortunately it will be very expensive as well. Fortunately I am in a position to be able to afford to do this, however many people are not. They invest in what they are mislead to believe are quality products and then taken advantage of by the manufacturers who know most people do not have the time or means to pursue action. Hopefully forums like this and word of mouth will do more to straighten these manufacturers out than everyone having to sue them.
At Your Service on 2011-11-05:
I've had some great experiences with Electrolux products. I own quite a few of Electrolux's Frigidaire brand appliances. Personally, I've never had an issue with recommending them. It's unfortunate that you've had so many issues shelcin.

trmn8r makes a very valid point. Before ever threatening, let alone actually taking legal action, one needs to be prepared for the typical consequences. As a matter of practicality, any form of service that one may feel "contractually" entitled to is going to come to an end, opened to be hammered out in litigation.

I found it interesting that G.E. is actually warranting Electrolux products. I would almost question this being a conflict of interest.

In any case shelcin, I'd be extremely careful about what and how you communicate about all of this. I think most worthwhile attorneys would agree. Once you're in litigation with a party, you should allow all communication to filter through them. Complaining over the net may make you feel a little better now, but may prove to harm your case in other ways.
TUCO on 2011-11-05:
Very good points you made there "atyourservice". Hopefully things will eventually work out for the OP.
Venice09 on 2011-11-05:
Shelcin, you have no idea how important and relevant your review and comments are at this point in time. Your last comment is priceless.

I hope you stick around.
shelcin on 2011-11-05:
Very good advice,Thank you, and I have certainly been careful not to state anything I do not have documentation of.
ok4now on 2011-11-05:
Venice, will this never end? You know what I mean.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Defective Electrolux on Delivery
Posted by on
Rating: 1/51
WENATCHEE, WASHINGTON -- My wife and I recently bought a complete Electrolux kitchen set for our newly remodeled kitchen. The refer made noise as soon as it was plugged into the wall. The compressor motor was going out just out of the box. This issue was resolved by the dealer but is now back again two months later.

The double wall oven had the control panel go out the first time we used the self clean option. Cook top has now got a bad control panel.

The dealer has tried replacing the parts but it happens again. Electrolux won't replace the defective lemons
     
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At Your Service on 2013-01-17:
Normally a replacement isn't done as a first or even second measure. If you'll file for warranty service, you'll normally find that service is attempted up to three times before an exchange is allowed. Just make sure to retain your paperwork on each service.
CPolk on 2013-02-26:
Hello cleansweep581,

Thanks for offering your valuable input M3C. It is very important to always document and keep on hand any repairs or invoices in relation to appliance services. That being said, I’m welcoming the opportunity to assist cleansweep581 in resolving concerns listed herein.

As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
CPolk on 2013-02-26:
Hello cleansweep581,
Thanks for offering your valuable input M3C. It is very important to always document and keep on hand any repairs or invoices in relation to appliance services. That being said, I’m welcoming the opportunity to assist cleansweep581 in resolving concerns listed herein.

As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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4 out of 5 appliances had problems within a few months
Posted by on
I ordered a complete set of Electrolux Icon appliances for our new kitchen about four months ago. So far, all units except the dishwasher have had problems right out of the box or shortly after. We have a whole-house surge protector and all appliances were professionally installed.

My history with Electrolux Icon appliances so far:
- Fridge - Dented upon delivery and replaced before installation. When dispensing ice, the replacement likes to spew ice chunks across the floor.

- Cooktop - Dented knob and an area on a grill was missing enamel upon delivery and is now rusting

- Built-in convection microwave - Shorted out itself and tripped its dedicated breaker. It took months and three on-site visits to fix the issue (bad door switches, bad wiring from the factory and a known history of problems per the repair guy).

- Built-in oven - Bad LED display. Fix unknown at this time.
     
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Venice09 on 2010-02-11:
Wow, what a mess. I hope at least the dishwasher continues to hold up.

Electrolux doesn't really come to mind as a brand I would choose for appliances, and after reading this review, it never will.

I hope you get this straightened out quickly so the appliances can be used as intended.
Ex-Electrolux fan on 2013-07-13:
Bought Electrolux Icon Microwave, fridge, oven and dishwasher. Issues with everyone of them. Doors don't close tight on fridge. Entire oven gets burning hot including knobs and handles. Dishwasher is so loud. And now microwave just stopped working. Garbage.
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