Electrolux - Page 2

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1.2 out of 5, based on 33 ratings and
56 reviews & complaints.


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Electrolux French Door Fridge
Posted by on
This fridge has been nothing but a terrible disappointment. We had it for a month when the ice just stopped working, the tray was empty. We are waiting for a repairman. Now the fridge is making a constant banging/knocking noise. It makes about 10 bangs in a row then stops, and restarts in about 2 minutes. It is keeping me up at night. The water dispenser is continually leaking, so there is water sitting in the dispenser all the time. When my kids open the fridge door, water falls onto the floor and makes a puddle on my new tile/grout.

Very disappointed with the entire range of products that we bought from Electrolux. I thought we ere getting a great brand,....we were VERY VERY wrong.
     
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Anonymous on 2011-06-28:
Electrolux has a re-work kit for this issue that they’ll send out free of charge under warranty. This is not a fun job and if you can get a warranty servicer to do it for you, you’ll be much happier.
trmn8r on 2011-06-28:
Helpful review, very helpful advice from ript. Hadn't heard about the kit.
Venice09 on 2011-06-29:
Yes, I think ript is now our go-to lady for appliance repair.

Very helpful.
Chris Polk on 2011-06-29:
If you will contact me directly at my email address below, with your personal information and unit information, I can ship this kit out for you and assist pointing you in the right direction with service providers in your area.

Thank you kindly,

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Chris.Polk@Electrolux.com
Chris.Polk@Frigidaire.com
Darcy on 2011-07-09:
I had the 8.1 repair installed about 4 months ago and now it's going downhill. While ice production isn't impressive, it makes cubes, but each of the icons on the wave touch all produce the same ice chips. The only way to get cubes is to empty the bin and get about two cups in 24 hours, not the 8-9 pounds stated in the owner's manual. Yes, water drips - try pushing up on the dispenser and the plastic chute, or do as I do, keep a large plastic cup in place to catch the drips that increase when you change the ice/water filter.
In addition, a couple of the icons on the touch pad have stopped lighting up. It appears that the entire fridge is slowly heading to the Elux junk yard.
Kathy on 2011-07-21:
My husband and I bought an Electrolux gas range, 3 door refrigerator with ice dispenser and over the range microwave. We had to have service calls on all 3 appliances before they were even 6 months old. The fridge made ice randomly or not at all and makes a gurgling noise. We have been without our icemaker for 6 weeks now. The technician was unable to fix the icemaker in my home so he took it to the shop for repair and it's been there for 2 weeks now and we have not been able to get answers to why it is not fixed yet. Meanwhile, we've been having to buy ice because my $3000 refrigerator can't make it!!!!!! Like I've been reading from other Electrolux owners, we thought we were buying top of the line appliances, wow, what a hugh disappointment they have been. I am very frustrated with the lack of quality and service this brand has.
Steve Hester on 2011-12-07:
I purchased an entire kitchen of Electrolux appliances for my parents and the refrigerator (French door stainless) is being replaced one part at a time with me paying for the labor now since the warranty ran out this past summer after a year of nothing but troubles.

DO NOT PURCHASE ELECTROLUX, THE Customer Care(less) Center is like a recording "We will pay for the part or the service" with each of about 8 service calls, all for different failures of this refrigerator. I replaced 20 year old appliances for my mom and dad who had no issues until we "gifted" them with this trash from Electrolux.
ok4now on 2012-06-26:
If you read the dates these reviews are from 2011. They complain about poor quality and lack of customer service. I am writing this in June 2012. Nothing has changed. My 2 year old Electrolux refrigerator's ice maker stopped working. Appliance dealers don't want to work on Electrolux and Samsung. Overly complicated, poor design and parts are hard to get and very expensive. Cost me $645.00 to fix it. After the first repair it still didn't work. I complained loudly and the owner personally came out to fix it. Needed an adjustment and the wiring was not hooked up right. Finally got it working. I expect it to fail again and refuse to pay this high repair bill a second time. Talking to the owner he said he has an Electrolux refrigerator and the ice maker frequently breaks. He gets it fixed for nothing..we pay big bucks for repairs. I am done with Electrolux.
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Extended warranty
Posted by on
I rang our extended warranty for a fault with this refridegerator, by the time the technician from Electrolux called the loud noise had stopped. He was unable to find a fault and this was charged to us.

The service center people at Electrolux have been most rude, and have left a shouted message on my answering machine. Our refridegerator is still making the loud noise (sounds like a worn rusty part (knocking sound) when the motor turns on, however, I am told that because the fridge was not making the noise at the time of the call out, that we are liable for the bill.

Please be aware that it does not seem worth paying for an extended warranty, as you have no control over how long the repairer takes to call out. We have wasted the money paid for the extended warranty, and now have to pay for a call out.

The fridge is still faulty, but I am told if I call them out again that the same thing could happen, as it is an intermittent fault.
We will never buy any product manufactured by Electrolux, Westinghouse etc.,as the service people are rude and uncaring, and will never waste our money on an extended warranty again.
     
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Venice09 on 2011-02-09:
I do not believe you should have been charged. I guess you have to wait until the refrigerator stops working for the service call to be covered under the warranty. If the extended warranty covers yearly maintenance, I suggest you schedule an appointment if you suspect the refrigerator is about to fail. Maybe the problem will be found at that point.

I agree that in most cases extended warranties are not worth the money.
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Electrolux Kitchen Appliances ARE THE WORST!!!
Posted by on
Rating: 1/51
HUNTSVILLE, ALABAMA -- I bought the top of the line appliances by Electrolux for my kitchen. The really pretty one's Kelly Rippa advertises. The designers did an excellent job. Love the design and functionality of the dishwasher, fridge and stove. Sadly, the designers were wonderful, but the engineers were terrible.

Dishwasher - leaves chalky residue on everything and gets error codes 11 and 1 all the time and has had several repairs that took FOREVER. Stove - needed a new board after only a few weeks. Fridge - has error code EF for evaporator fan. Ice Maker - lets just say that if they had tried to make a more terrible ice maker that it would not be possible. It can not keep up with a family of 4 without running out. You put it on cube and it crushes the ice. I hate it. These appliances are only 6 years old and I paid a fortune for them. What a shame that something designed so well is engineered so badly. I will NEVER buy anything Electrolux again!!!
     
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Do Not Buy the Electrolux EL800 Hand Vac
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- I called Electrolux head office last week and also their customer support to inquire about purchasing some replacement batteries for my rechargeable Electrolux EL800 hand vacuum cleaner. The vacuum cleaner parts and motor are all operational, nothing special is required - all I need is to replace the batteries which are no longer recharging properly.

The response that I received from both Electrolux's head office and their customer support office is that "Electrolux does not make available for purchase any replacement batteries for this unit". My only choice, as explained to me by the customer support representative, "is to throw out the whole vacuum cleaner and buy an entirely new one" - this because I simply need a change of batteries.(!?!?)

Shame on you Electrolux. Is this your business model? I've only had the vacuum cleaner for a year and half and now you want to sell me another one rather than make this simple part available? We are all just supposed to create more landfill out of perfectly good mechanical and plastic parts so that you can earn the profit on a new sale?? Disgusting.

I am instead going to be buying a competitor's model which makes replacement batteries available. Vive la competition!
     
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Electrolux Customer Support Is Non-Existent
Posted by on
Rating: 1/51
PENNSYLVANIA -- Purchased an Electrolux IQ-Touch washer in Sept 2010. After about a year, water stopped running into the fabric softener cup, followed by no water in the bleach cup. Then about a year ago the washer would shut down completely during the rinse cycle saying it had no water. In July, 2013 the pump started making a horrible noise. I finally called HH Gregg because I had purchased an extended warranty. Finally had the pump and control board replaced. Pump works, still no water in cups and still tells me no water during the rinse cycle. I emailed Electrolux, which apparently is now owned by Frigidaire. Here is their reply:

"We have reviewed the information that you have provided, and do not show any coverage nor registration information through Frigidaire. Unfortunately we are unaware if there may be a different part that needs to be replaced or if it is defective. We certainly do not want the consumer without the use of their appliance and apologize for any inconvenience this may have caused. We would suggest having a different service provider come out to the home if the original servicer is unable to determine the cause of the problem

Thank you for allowing Electrolux to assist you."

Apparently Frigidaire knows nothing about the products it sells. And their customer service is laughable, except I'm not laughing. After spending $1200 for a washer I actually expect it to function for more than a year. And I don't expect to have to be without a washer for weeks on end or have to stand there while it washes to make sure it has water. I will never purchase another product from either company.
     
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Chris Polk on 2013-10-03:
Hello Jacoates,

On behalf of Electrolux, I can certainly understand the frustration you must be experiencing with your washing machine. Based on your note, I understand you purchased your appliance from HH Gregg and also bought an extended warranty through this retailer. If so, it is very possible any service work that was done to your washer may only exist within their warranty records and not with the manufacturer. This is probably why the manufacturer was regrettably unaware of any issues your IQ Touch was experiencing. If you still have an extended warranty through your retailer, their records should show your service history and any work done to your appliance. With this information, the extended warranty provider should be able to address the issues your washer is encountering. If you no longer have an extended warranty through your retailer, please email Chris.Polk(at)Electrolux.com with your full contact information, date of purchase, model # and serial # of your appliance, and any service invoices of previous work performed on your washer. Please add to subject line, "My3Cents.com Customer". Equipped with this information, we can determine if there is any potential remedy to further assist you. Again, thank you for your patience, your understanding and for being a valued Electrolux customer.

Best regards,
Chris Polk
Online Outreach Representative, Electrolux

Nancy Atkins on 2014-05-04:
This refrigerator has been nothing but a big waste of money. So sorry I wanted this piece of junk.
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Highly Disappointed, Thought High End Would Cause Less Problems-Wrong!
Posted by on
Rating: 3/51
PEARLRIDGE, HAWAII -- I bought a High End Fridge, or so I thought. I purchased a E123CS55GS - Electrolux Side by side from Best Buy.

During the first few weeks, I returned 3 units back for computer problems, Refrigerator side not working, and Control panel being faulty.
Best buy supported their sale, by quickly replacing the units, but still a hassle. Here I am 4 years later and have had paid over the price of my unit ($2500.) for various issues like the Ice Maker inoperable 2 times, the Ice Container being separated from the coil and needed replacing, the temperature settings not being able to keep set temperatures and today once again my fridge side cannot maintain the 37 degree setting, its now at 52 and I've tried resetting it 4-5 times.

I will NEVER purchase another Electrolux Fridge ever again.
I have a Electrolux glass top stove and oven, but that's another story...
Don't be fooled by the so called high end fakes Electrolux. So very disappointed and upset on this really bad purchase.
     
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trmn8r on 2013-09-09:
This is the first time I have heard Electrolux appliances referred to as "high end". This surprises me, because there have been a lot of complaints about them.
Virginia on 2013-09-12:
I so agree with you! Terrible product and even worse customer service!
herrell on 2013-09-13:
Why don't we all get together and start a class action against this terrible company? I have read complaint after complaint. In my case all the problems are with the icemaker and water dispenser.
Yellowbug12 on 2013-09-19:
Let's send in a complaint to the Attorney General.
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Electrolux Refrigerator Freezer and Ice Maker Not Working
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- We purchased an Electrolux refrigerator which was stainless steel and has the two doors on top with freezer below. The ice maker and freezer do not work and even with the extended warranty and 9 visits from the technician, we are still using bagged ice and have had to put a separate freezer in garage as freezer does not work.

After two months we still have no relief. Electrolux does not honor their craftsmanship or their extended warranty and I am now going to file with the BBB and with the action 9 news team in town and write an article for the newspaper as this is ridiculous. I am going to put my English degree to work for me and start being vocal with the media. I am tired of hearing their commercials on the radio as they do not honor their warranty. I own 11 rental houses and have never had this kind of problem with a refrigerator.
     
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Chris Polk on 2013-07-09:
Good Morning dhumphries,


Thank you for bringing your concern to our attention. At Electrolux, we value our customers and assure you this is not typical of the quality that we strive to achieve.


I would like to research your appliance and account to determine if there is any more I can due to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to chris.polk(at)electrolux.com.


Thank you in advance for your patience and willingness to provide us with this necessary information.


Chris Polk
Online Outreach Representative
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Junk Electrolux Washer and Dryer - Very Poor Support
Posted by on
Rating: 1/51
CHILLICOTHE, OHIO -- Purchased Electrolux front load, top of the line, washing machine and dryer. Paid just shy of $4000.00. Purchased on 5/05/2012. Since, the washer has had (8) service calls. (4) items have been repaired...feet, shock, bearings and a seal. It runs louder now than it did when we first complained. During the process of fixing the washer, the dryer quit. This quit on 3/7/2013. Since we have been lied to by corporate plus given false hope on many occasions. Big Sandy where we purchased the items does not respond to any calls.

The repair shops lie and deceive at every opportunity. $4000.00 and we have to go to the laundry mat for the last (5) weeks. And, we still don't have any idea when these items will be repaired. Electrolux corporate offices, Big Sandy or the repair shop (John I )seem to care if we ever get fixed.
     
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Chris Polk on 2013-05-20:
Hello stella-mike,

On behalf of Electrolux, I welcome the opportunity to assist you in resolving your concern.
As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so
DA on 2013-10-07:
Based on all the negative comments about the Electrolux front loader washers, I certainly will not purchase one. I have yet to see a positive comment about these expensive machines. That's too bad, I was all set to buy a set. (Washer and Drier).
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Inferior Quality Kitchen Appliances
Posted by on
Rating: 1/51
NORFOLK, VIRGINIA -- A couple of years ago I remodeled my kitchen and purchased all Electrolux SS appliances: french-door refrigerator, dishwasher, microwave, double oven, and icon cook-top.

REFRIGERATOR:

1. broken ice-maker (had it repaired numerous times to no avail),
2. rubber seal around the freezer drawer has long cracks in many places (needs replacement),
3. the metal frame of the freezer has rust stains where two pieces connect (Electrosucks told me that's normal for their appliances);

DISHWASHER:

1. leaks at the bottom-right-side (I keep a small container under it),
2. the top rack does not clean (only use the bottom rack),
3. the rubber seal around the door is frayed and soft;

MICROWAVE:

The first one was dead-on-arrival (hired a tech to disconnect it and returned it). Replaced it with a different brand.

DOUBLE OVEN: does not cook evenly;

ICON COOK-TOP: hard to turn on/off.

Electrosucks has the worst service department. Not only they refuse to take responsibility for inconveniencing you, but also verbally abuse you by claiming that there is something wrong with you.
Do not expect a reasonable resolution to the defects of their products. Once you buy their inferior products, expect a litany of technicians coming to your house with replacements parts that do not permanently repair the problem. Their appliances are inherently faulty.
     
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Virginia on 2013-09-12:
I am having the same issue with the faulty design of the ice maker! I can't believe they don't stand behind their product. Never again! Worst company ever!
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Electrolux - Worst Customer Service- Poor Product
Posted by on
Rating: 1/51
This review is for: Electrolux Icon 36 inch Stainless Steel Gas Cooktop - E36GC75GSS

We liked the looks of this cooktop and against our better judgment went with 1 Electrolux product for our newly remodeled kitchen.
About a year after the purchase one of the burners stopped working. Electrolux was kind enough to send an electrician to our home on our bill ($100) who told us that the burner (under warranty) was not working (gee thanks.)

We called Electrolux to get the burner which was still under warranty (Electrolux had confirmed from the retail seller had confirmed to Electrolux that we purchased the cooktop in the time frame that the part was still under warranty) informed us that while the part was under warranty the service is not covered. I decided that I wanted to install the part myself and asked them to send the part to me directly. At this point I was told they would get back to me. Then they called me back (which is shocking) and told me that I need the serial number, which is located in the back of the built in cooktop and unreachable and even though they could verify our purchase they could no longer HONOR the warranty without it.

Verified my purchase but wouldn't honor the warranty on a shabby product, you get what you paid for.
     
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Hans Bischoff on 2013-08-05:
I bought a Professional Wall Oven that broke after only 17 months of service. Am waiting for the thermal breaker now for weeks. Very very poor service. Will never buy Electrolux products anymore !!!!!!
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