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Electrolux Consumer Reviews - Page 2

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Induction Cooktop Defective
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITTLE RIVER, SOUTH CAROLINA -- Purchased the $1,700 induction cooktop in June, 2015. Since that time there have been three service calls for inability for sensor to properly read cookware. The lock mechanism periodically does not unlock resulting in the appliance not being usable for days at a time. I discovered that I needed special cookware for induction, which was not properly spelled out in appliance description. So that is my bad.

I went to Costco and bought their cookware for induction cooktop. The serviceman came back and stated that I should get another set of induction cookware as the sensors are not reading. Thank heaven Costco has a first rate customer service and allowed me to replace it with a different cookware. No questions asked and I did not even have the original box. You gotta love Costco.

Electrolux still will not replace the cooktop even though the problems persist. They extended the warranty 90 days and will not replace the unit. They are the worst customer service department and they also have issues with their induction cookware. Ironically they also start the warranty from the date they ship it and not when a customer receives it.

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Extended Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUGUSTA, GEORGIA -- I called for service on an extended warranty (full coverage) for my Frigidaire refrigerator that the gaskets on the double top doors were turning mildew. They stated that they were not covered. They stated unless the refrigerator wasn't cooling the refrigerator, they would not cover the gaskets. Even though the refrigerator was constantly running and cold air was escaping, causing the mildew, they would not cover the gaskets. I told them this was completely unacceptable, and I was totally disappointed in the service of the Electrolux Warranty Corp. and I canceled my warranty. They are ripoffs. All they want is your money and they don't repair items.

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Electrolux Refrigerator Problems
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARKANSAS -- I purchase the Electrolux model EI26SS30JS1 refrigerator, I thought this was going to be a quality product. The first problem was the cheese kept on freezing in the back part of the cheese drawer. The service repairman came out twice to fix it, and could not figure it out. I complained to Metro Appliance who sent out their other repairman. He could not figure it out either and replaced a panel, it still freezes. Now the ice maker quits working periodically and I pull the ice drawer out and jiggle it and push the button for fast ice.

I was cleaning thoroughly for the first time and pulled out the bottom drawer. I pulled up this plastic cover and was SHOCK to see a pile of melted plastic that is melted in the refrigerator. The water line is stuck in the mess also, this is a big fire hazard, how does a it get hot enough to melt that much plastic? Of course I have to wait until Tuesday since it's labor day, I googled problems with Electrolux appliances and of course it is all over the place.

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Electrolux Kitchen Appliances ARE THE WORST!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTSVILLE, ALABAMA -- I bought the top of the line appliances by Electrolux for my kitchen. The really pretty ones Kelly Rippa advertises. The designers did an excellent job. Love the design and functionality of the dishwasher, fridge and stove. Sadly, the designers were wonderful, but the engineers were terrible.

Dishwasher - leaves chalky residue on everything and gets error codes 11 and 1 all the time and has had several repairs that took FOREVER. Stove - needed a new board after only a few weeks. Fridge - has error code EF for evaporator fan. Ice Maker - lets just say that if they had tried to make a more terrible ice maker that it would not be possible. It can not keep up with a family of 4 without running out. You put it on cube and it crushes the ice. I hate it. These appliances are only 6 years old and I paid a fortune for them. What a shame that something designed so well is engineered so badly. I will NEVER buy anything Electrolux again!!!

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Purchased a Defective Product With Extended Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MERIDIAN, MISSISSIPPI -- We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowe's in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowe's, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.

We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was 'bigger' than my old fridge, it would not hold everything that was in the old one.

What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves won't adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesn't make ice?

Purchased 11-30-10; first repair 12-15-10. I asked the repairman his opinion about the refrigerator - I won't quote him, but he mentioned he wouldn't take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray.

I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowe's and Electrolux - too numerous to count. Next repair 03-22-11. Next repair 04-01-11. Although I believe there was at least one more visit from the repairman, I can't find documentation, so I won't count it.

August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesn't work, but I am getting used to the knocking noise.

I called Lowe's service company - they can't find the record of our previous visits (surprised?), wait, hold on, and on, and on... I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowe's, I need to call them back. OK, thanks. I called back to Lowe's Service Company.

A Lowe's manager at the local store told us to ask for an RA number from the service company. (After 3 repairs you can ask for replacement?) The rep at Lowe's Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturer's warranty and they DON'T COUNT!

WHAT? Don't count as what? They were repairs that were needed. That doesn't make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know it's not reliable. Are they just hoping I will give up? I don't have any money, but I do have lots and lots of time to send my review of Electrolux and Lowe's and Lowe's Service Company everyday and tell everyone who will listen.

When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowe's. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review - check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowe's but our town doesn't have a big choice. I will avoid Lowe's wherever I can if they don't find a way to make this right.

Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowe's has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these don't work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesn't seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!

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BEYOND DONE* Where should I go now?
By -

Where do I begin? One year ago, I completely remodeled my kitchen and designed it around the Icon Series line from Electrolux. I purchased a 48" gas range, dishwasher, hood, fridge and freezer. In all, I spent over $19,000 just in appliances. Additionally, I remodeled the kitchen to accommodate the new 4' range and the new fridge/freezer which recesses into its own wall with a surround that gives the look of a SubZero.

Within three weeks of owning these new units, the refrigerator starting warming up. Parts were ordered. The fridge continued to not keep temperature and to freeze over. All said and done, one year later, I am now on my fourth unit from Electrolux. It, too, has the same warming issues. I have thrown thousands of dollars of food away, as the fridge will not stay below 48* F.

Although I'm not necessarily angry at Electrolux for their lack of support, because they have been very prompt about responding to the issues each time, I have grown increasingly tired of the bi-monthly appointments to defrost a fridge, the continued inconvenience of having to monitor the fridge temperature, and the continued loss of food due to spoilage.

Historically, Electrolux has given me two options when they determine that the unit is beyond repairing: 1) A full refund on the unit, or 2) a replacement unit. Once again, I am at the point where our local dealer is saying that they are only authorized to perform one defrost per month from Electrolux. After five subsequent visits, they are compelled to deem the unit "un-fixable" and proceed with Customer Service to determine a game plan. I am beyond this point. Now I'm faced with the SAME options, no doubt. But here's my frustration:

I could accept another fridge, in hopes of this being the one that works. However, industry wide, it has been demonstrated that this product has issues. Do I really want to go through this timely process again? OR, do I accept the refund of monies? Sounds great, until you realize that the opening that was specifically designed for this unit (and companion freezer), does not accommodate anything else. To do most anything will require that I once again pay to have my kitchen remodeled! And what do I do with its companion freezer (which also has had warm-up issues!)?

We purchased the fridge/freezer for the look. We designed/remodeled our entire kitchen around "the look." And now we are one-year into our "look" and don't know what to do. All I want is a fridge/freezer that works! I don't want to create waves...... but I believe that my husband and I are now BEYOND DONE!

We want something with dependability - like the old fridges that a person can still find running in people's garages. You know, the 1950's - 1970's fridge in multiple colors? They are still running. They are still dependable! Maybe I should just remove the doors off these units, install piano hinges on them, mount them to my wall for a facade and put one of those old dependable 'garage fridges' in behind!

Where should I go now? Should I pursue legal attempts to force them to pay the contractors to remodel the kitchen so I can put something else? Should I pursue them for the substantial loss of foods? Should I bill them for my time spent twice-monthly? Do I continue allowing them to give me a new unit every couple months, performing bi-monthly visits between each replacement defrosting the unit and replacing supposed defective parts? How many years do I keep playing this?

My last fridge was purchased in 1990...... it's STILL running strong with NO PROBLEMS. My expectation of how long a unit should perform is pretty high. Maybe it would be in the best interest of Electrolux to just buy me the SubZero that they're modeling after and save themselves thousands more dollars!

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Electrolux/Frigidaire front load washing machine
By -

Two years ago I purchased a Frigidaire Electrolux Galaxy Series Front Load washing machine. As of a week ago, my washer stopped working due to what the error code read as a broken door lock. Upon notifying the company, I was informed that because the part I needed was on back order I had two choices. First, sit back and wait for the part or, accept a 60% rebate check to go purchase a new machine.

After thinking this over, I decided that 60% was unacceptable as I bought this washer in good faith that it would work for some time. I called the company back and after explaining my stance on the situation I was put on hold. Shortly after the operator came back on and said the part was there and I would receive it in three days. Monday I received the part and it had nothing to do with my washing machine or its problem.

When I called the company for the third time, I was told the part I needed would not become available until February 6th. I was then offered another rebate for 70%. Again I explained to the person on the other end that I do not feel I should have to spend 30% on a washing machine that I just bought 2 years ago. How is this fair? He put me on hold for a while and returned with a list of three local handymen and told me I could try to get one of them to come over at my expense. However Electrolux would purchase the part if one of these men had it.

Later in the day, I called the company a fourth time. This time I was calling to find out how to override the test mode because I was told by a couple of other unsatisfied consumers that it may get the washer going. Please understand, I have an 8 year old daughter and an 11 month old baby. Going to the laundromat with two children in tow is horrifying especially in the winter which is why I bought a washing machine 2 years ago.

After asking for the override information, I was put on hold and passed around 7 times until I finally insisted on speaking with a manager. That is when a lovely gal named ** came on the line. She offered me a $200 refund check for my laundromat troubles which I thought to be fair. She then said she had found the part and was going to overnight it to me. She had to double check for this and later in the evening she called me back to say she was successful in getting the part I needed. Easy to say I was thrilled.

Today the part arrived. When I opened the box, there sat a large black oven door handle. Am I to assume I was being asked to beat my washing machine with it until it worked? I called ** and left her a message. I also called the company again and found myself back at square one, being told I am expected to wait what in the end will be a total month to fix a simple door lock issue on my washing machine. $200 does not even come close to the costs this will incur. ** never returned my call.

I am going to summons whomever I have to in order to force the company to recall this product. After all, if this door lock is on such a long back order due to high demand, wouldn't that be a red flag insinuation that perhaps there is a serious problem here?

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Major Lint Issues, Washer Ineffective (UPDATE 7/08), Company Doesn't Care!
By -

INDIANA -- I purchased a new Frigidaire Laundry Center Model #FEX831CSO at Lowe's on March 10th, 2006 to replace a 30 year old Whirlpool set. This new Frigidaire model has a drop in mesh lint filter and holes in the door and an opening in the bottom of the door for lint to fall into the filter below. The very first time I used the dryer, the lint & dust gathered all around the door and the opening of the door. I tried to give the unit a fair chance, but after numerous dryings, the problem is just as bad.

As soon as I open the door, lint and dust go flying all over the room, the clothes that are clean and dry fall into the lint when the door is opened and there I am picking lint off clothes that were supposed to be clean. I cannot even remove the clothes from the dryer WITHOUT FIRST CLEANING THE ENTIRE OPENING AND THE DOOR ITSELF! As if I don't already have enough to do! This could be a real problem for those with asthma or dust allergies.

Upon e-mailing the company explaining the problem, I was sent back an e-mail telling me to replace the plastic vent tube. (That was already done on installation.) They told me to put it on its own ground wire. (Again, already done during installation.) I'd like to know what these things have to do with lint gathering around the front.

Then they tell me to buy dryer sheets. I don't like dryer sheets and have never used them because they themselves restrict airflow by laying down an invisible film in the filter (by the way, if you use dryer sheets you should clean your lint filter once a month with warm, soapy water to remove the film), but I tried them anyway, they didn't work, as I knew they wouldn't. And lastly, they actually told me to spray a static spray in the dryer every couple of months. All static sprays say, DO NOT SPRAY INTO DRYER! I just couldn't believe they told me that!

I wrote a second time and told them that all they suggested is already done correctly (in the actual installation) and it is not static causing the problem! I even sent pictures of lint gathered all around the door and opening, they still don't care or address the problem! They responded a second time saying, they are not the only manufacturer to use this placement of the lint filter (This is true, so beware! Don't they sound like a little kid saying, "All my friends are doing it, so I can too"?) and that it is not a new design, many dryers have been sold with this lint filtering system without complaint. (I find that way too hard to believe!) And they still recommended dryer sheets.

THEY ARE TOTALLY DISMISSING MY PROBLEM AND HAVEN'T EVEN ADDRESSED THE REAL ISSUE! Not one thing they suggest is legitimate to the trouble with the dryer lint. IT IS A FAULTY LINT FILTER DESIGN, CLEAR AND SIMPLE! I know what the problem is, the filter is too short compared to the opening in the door where lint drops through. The air pushes the lint right past the gaps in the filter ends and fills the empty space inside the door and opening. The filter even warps and allows small amounts of lint to go directly into the exhaust tube.

The filter also collects lint, but a lot of it is forced through the gaps that doesn't fit up properly with the opening. To check this for yourself, before buying a dryer, take out the lint filter and hold it up to the lint drop area in the door, see if it has gaps on either side, back or front, if it does, I wouldn't buy it. You will be fighting lint.

We may be able to rig it to work right. It will void my warranty, but they don't seem to make good on them anyway. I certainly shouldn't have to rig a brand new system, but the company doesn't care to hear what is really wrong with it. And as long as we unsuspecting people keep buying it, they will keep selling it. Also, the lock on the washer door stays locked for 2 minutes and 32 seconds, way too long for my lifestyle.

My advise is, beware of Door Lint Filtering Systems and the companies who sell them. If you already have purchased one, like I did, and are having a problem, complain, complain, complain! (That's what Frigidaire keeps saying, "we've had no complaints about it." Well, they've had at least 1 now!) If you have this type of drop-in mesh door lint filtering system, I'd like to hear from you. I personally will never again buy any Frigidaire or Electrolux products.

UPDATE: July 11, 2008: After using this machine for a couple years now, I noticed a while back that when the washer rinses after the wash load it does not spray water long enough to completely rinse the detergent out of the clothes. AND after the rinse-cycle fill and draining of the rinse water with softener IT DOESN'T SPRAY WATER AT ALL TO RINSE OUT THE SOFTENER! I have to wash clothes twice (resetting the knob to wash before it fills for rinse cycle), once with detergent and again in water with NO detergent, there is plenty of detergent left in the second washing that it needs another spraying rinse! And I hate that it doesn't spray-rinse after the rinse cycle.

AND THIS IS SUPPOSED TO BE ENERGY SAVING! I guess the inadequate amount of clean water spraying the clothes and then NO spray in the rinse cycle is what THEY call energy saving, I call it gross and unhealthy to have all that grime left in the clothes. It certainly isn't saving me any energy when I have to wash twice just to actually clean the clothes. I hate this laundry center and I'm stuck with it, who can take out a crappy stackable machine to return it to the store in the time they specify.

I strongly urge you to reject this machine, it may be one of the cheapest in price and it shows in the quality. BTW, I'm still having the same issues with dryer lint and always will with the faulty design. BEWARE! I sure hope this review helps someone out there spare themselves a world of laundry misery!

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Do Not Buy Electrolux Customer Service Is Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Our French door Electrolux refrigerator has been one problem after another. The ice maker froze and rusted out the back of the refrigerator. This is a common problem with this model. I spoke to Electrolux, They were only willing to give me a 20% rebate. Our repairman said the reason this happens is because the coolant lines are against the back wall which causes this issue. A manufacturer's defect.

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Electrolux range with many problems
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NOVATO, CALIFORNIA -- Pull out shelves do not work, knobs get too hot

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Electrolux Rating:
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1.1 out of 5, based on 43 ratings and
65 reviews & complaints.
Contact Information:
Electrolux
10200 David Taylor Drive
Charlotte, NC 28262
706-651-1751 (ph)
www.electrolux.com
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