Purchased Electrolux french door refrigerator, freezer on bottom, ice maker located in refrigerator. Eight service calls within the first 6 months to remedy constant problems with inconsistent ice making. Woke one morning to find kitchen hardwood floor flooded as ice melted overnight. After a lot of screaming Electrolux finally replaced refrigerator. We were reluctant to get the same model, but they said the problem had been fixed.
Second refridge worked for about 4 months and ice maker problem started. Numerous service calls over several months. Electrolux stated they would no longer cover problem under warranty unless we extended the warranty for a ridiculous fee. We argued to no success that their high end fridge has never worked as it should. They basically said "tough luck." Service tech said that from his experience the extended warranty would not cover the total cost of future service calls and probably not a wise use of the money. The tech stated that Electrolux doesn't want to admit it is very bad design engineering. We are purchasing bagged ice from the store.
This review is for: Electrolux EI30ES55JS 30 Slide-in Electric Range - Stainless Steel.
I had this Electrolux Slide-in range EW30ES65GSF (Premium Major Appliance)for about 3 years. Since I also had a gas range in the kitchen, this electric range saw very little use. The oven had never been turned on. However, last year, the error message of E15 kept coming on at no reason and the annoying beeping sound would not stop. Pushing the cancel button as instructed according to the Manual did nothing. The only way to shut it off was to switch off from the circuit breaker. At the beginning, it would reset itself. But now, it would not even reset at all. Calling Electrolux to find out what options I have. Here are the options they gave me, purchase a two years extended warranty for $800 or buy the relay board for $700 dollars. No way am I going to spend that kind of money to repair this piece of junk it probably will break down in no time. My close friend a also had a Electrolux range and had the same experience. So I am putting it out to the trash collector. My advice to you: Don't waste your money on this brand.
Beautiful hunk of junk! Paid big bucks for a sleek state of the art all Electrolux appliances in new home. The sales pitch was that Electrolux has a long history of appliances all over Europe and not just vacuum cleaners. Electrolux also is the same company of Frigidaire, commonly seen in U. S. markets. So, we believed that we were getting the best products. Not long after moving in, The first problem was with the wall oven. It was beeping with display instructions to remove meat probe and I was not using the darn thing. Customer services walked me through a series of steps to remedy the problem. So, I never used the meat probe. The oven would some times randomly have to be reset. The dishwasher stopped working after having it for 7-8 months. The authorized Electrolux service repairman has worked on this junk three separate occasions. The refrigerator has had many problems. The light display panel stopped working, the circuit panel has been replaced twice, water dripped from the filter, the side by side doors do not seal properly especially on the freezer side, and the ice maker is constantly jammed and very noisy. I hate this refrigerator. Electrolux customer service are polite and offer repairs but these products are not of any quality. I will never by Electrolux again including their vacuum cleaners just because.
The microwave was only 11 months old and the door handle broke off. I contacted the Electrolux customer service and was sent a new door handle parts with no instructions on how to install. I contacted Sears where it was purchased and was told I would have to buy a service warranty to have it repaired.
The warranty cost was about what I paid for the microwave when I bought it. I re-contacted Electrolux and was informed that I had to pay for a service call. Bottom line - do not buy any products from Electrolux or Sears. They do not stand behind their products.
AUGUSTA, GEORGIA -- I called for service on an extended warranty (full coverage) for my Frigidaire refrigerator that the gaskets on the double top doors were turning mildew. They stated that they were not covered. They stated unless the refrigerator wasn't cooling the refrigerator, they would not cover the gaskets. Even though the refrigerator was constantly running and cold air was escaping, causing the mildew, they would not cover the gaskets. I told them this was completely unacceptable, and I was totally disappointed in the service of the Electrolux Warranty Corp. and I canceled my warranty. They are ripoffs. All they want is your money and they don't repair items.
CANADA -- 5 years ago, I was excited to buy for the first time, higher end kitchen appliances and chose to buy an Electrolux gas range and a dishwasher. The gas range gave me problems from the get go with the striker not working half the time. I fought for a year to get a replacement after several visits from the repairman who put more money into the range than it was worth.
The dishwasher hadn't given me any problems until recently, where we paid $300 to get a new pump put in. Then 2 months later, it stopped working again and this time it was because the water sensor detected a leak, and to repair it it would cost another $250-$300. Now, because we're only 2 people in the home and use the dishwasher only every other day and don't abuse it (no plastics, no pots and pans, dishes rinsed), we called Electrolux/Frigidaire customer service to do something about it even though the warranty had passed.
The service was appalling to say the least. We were told that the dishwasher was only meant to last 5 years even if we only use it 3 times a week, so when we asked to speak to a supervisor, she completely refused to do so and hung up on us after we insisted. With all the bad reviews on their products and the bad customer service, how this company is still selling appliances, is a wonder.
We purchased approx. $9,000 of Electrolux top of the line appliances. 14 months later the wall over/microwave combination showed an F11 error code in the middle of night. Checking online it showed to be a faulty mother board - Electrolux would not send part until we paid $180.00 for a service tech to come in and tell us the same thing. The service tech said they had receive a shipment of faulty boards and he was quite familiar with the issue. Two weeks later still no part and now oven/microwave.
A week later our new dishwasher stop cleaning top row dishes. After checking online there was a service bulletin for more robust parts to be installed. Now we have to pay another $180.00 to have a service tech tell us what we know is wrong - what a business. Once all this is done I am going to file a small claims court against Electrolux to recover my out of pocket expenses.
ARKANSAS -- I purchase the Electrolux model EI26SS30JS1 refrigerator, I thought this was going to be a quality product. The first problem was the cheese kept on freezing in the back part of the cheese drawer. The service repairman came out twice to fix it, and could not figure it out. I complained to Metro Appliance who sent out their other repairman. He could not figure it out either and replaced a panel, it still freezes. Now the ice maker quits working periodically and I pull the ice drawer out and jiggle it and push the button for fast ice.
I was cleaning thoroughly for the first time and pulled out the bottom drawer. I pulled up this plastic cover and was SHOCK to see a pile of melted plastic that is melted in the refrigerator. The water line is stuck in the mess also, this is a big fire hazard, how does a it get hot enough to melt that much plastic? Of course I have to wait until Tuesday since it's labor day, I googled problems with Electrolux appliances and of course it is all over the place.
HUNTSVILLE, ALABAMA -- I bought the top of the line appliances by Electrolux for my kitchen. The really pretty ones Kelly Rippa advertises. The designers did an excellent job. Love the design and functionality of the dishwasher, fridge and stove. Sadly, the designers were wonderful, but the engineers were terrible.
Dishwasher - leaves chalky residue on everything and gets error codes 11 and 1 all the time and has had several repairs that took FOREVER. Stove - needed a new board after only a few weeks. Fridge - has error code EF for evaporator fan. Ice Maker - lets just say that if they had tried to make a more terrible ice maker that it would not be possible. It can not keep up with a family of 4 without running out. You put it on cube and it crushes the ice. I hate it. These appliances are only 6 years old and I paid a fortune for them. What a shame that something designed so well is engineered so badly. I will NEVER buy anything Electrolux again!!!
CHARLOTTE, NORTH CAROLINA -- I called Electrolux head office last week and also their customer support to inquire about purchasing some replacement batteries for my rechargeable Electrolux EL800 hand vacuum cleaner. The vacuum cleaner parts and motor are all operational, nothing special is required - all I need is to replace the batteries which are no longer recharging properly.
The response that I received from both Electrolux's head office and their customer support office is that "Electrolux does not make available for purchase any replacement batteries for this unit". My only choice, as explained to me by the customer support representative, "is to throw out the whole vacuum cleaner and buy an entirely new one" - this because I simply need a change of batteries(!?!?)
Shame on you Electrolux. Is this your business model? I've only had the vacuum cleaner for a year and half and now you want to sell me another one rather than make this simple part available? We are all just supposed to create more landfill out of perfectly good mechanical and plastic parts so that you can earn the profit on a new sale?? Disgusting. I am instead going to be buying a competitor's model which makes replacement batteries available. Vive la competition!