I bought a Electrolux washer model EWF 551 18 months back. When the product was hardly out of warranty, it failed. The technician identified the problem as PCB failure and faulty door lock. There was no physical damage to the washer.
I have used other washer earlier and did not have any failure. The last one I used was from LG which I used for more than 5 years without any failure. It is currently being used by my relative and is still working fine even after 7 years from the date of purchase. The quality of electronics products has improved tremendously in the recent years that I have not come across a PCB failure in any products I use.
It proves clearly that the Electrolux model EWF 551 is of very poor quality. My friend had a similar problem with Electrolux washer. His washer failed after warranty and he got it repaired paying a huge sum. I paid close to 50% of the original price as the repair charge. I am wondering if this is part of the company's service revenue plan. Imagine if the company can get 50% of the product price as service charges immediately after warranty expiry at the cost of customers. In fact my friend discarded the Electrolux and bought another reliable brand.
Please share if there are similar experiences. Think twice before choosing an Electrolux washer. I am sure you will not like to pay 150% for a poor quality product. I paid half the price for my LG washer 7 years back and it is working perfectly even today.
AUGUSTA, GEORGIA -- I called for service on an extended warranty (full coverage) for my Frigidaire refrigerator that the gaskets on the double top doors were turning mildew. They stated that they were not covered. They stated unless the refrigerator wasn't cooling the refrigerator, they would not cover the gaskets. Even though the refrigerator was constantly running and cold air was escaping, causing the mildew, they would not cover the gaskets. I told them this was completely unacceptable, and I was totally disappointed in the service of the Electrolux Warranty Corp. and I canceled my warranty. They are ripoffs. All they want is your money and they don't repair items.
ARKANSAS -- I purchase the Electrolux model EI26SS30JS1 refrigerator, I thought this was going to be a quality product. The first problem was the cheese kept on freezing in the back part of the cheese drawer. The service repairman came out twice to fix it, and could not figure it out. I complained to Metro Appliance who sent out their other repairman. He could not figure it out either and replaced a panel, it still freezes. Now the ice maker quits working periodically and I pull the ice drawer out and jiggle it and push the button for fast ice.
I was cleaning thoroughly for the first time and pulled out the bottom drawer. I pulled up this plastic cover and was SHOCK to see a pile of melted plastic that is melted in the refrigerator. The water line is stuck in the mess also, this is a big fire hazard, how does a it get hot enough to melt that much plastic? Of course I have to wait until Tuesday since it's labor day, I googled problems with Electrolux appliances and of course it is all over the place.
HUNTSVILLE, ALABAMA -- I bought the top of the line appliances by Electrolux for my kitchen. The really pretty ones Kelly Rippa advertises. The designers did an excellent job. Love the design and functionality of the dishwasher, fridge and stove. Sadly, the designers were wonderful, but the engineers were terrible.
Dishwasher - leaves chalky residue on everything and gets error codes 11 and 1 all the time and has had several repairs that took FOREVER. Stove - needed a new board after only a few weeks. Fridge - has error code EF for evaporator fan. Ice Maker - lets just say that if they had tried to make a more terrible ice maker that it would not be possible. It can not keep up with a family of 4 without running out. You put it on cube and it crushes the ice. I hate it. These appliances are only 6 years old and I paid a fortune for them. What a shame that something designed so well is engineered so badly. I will NEVER buy anything Electrolux again!!!
CHARLOTTE, NORTH CAROLINA -- I called Electrolux head office last week and also their customer support to inquire about purchasing some replacement batteries for my rechargeable Electrolux EL800 hand vacuum cleaner. The vacuum cleaner parts and motor are all operational, nothing special is required - all I need is to replace the batteries which are no longer recharging properly.
The response that I received from both Electrolux's head office and their customer support office is that "Electrolux does not make available for purchase any replacement batteries for this unit". My only choice, as explained to me by the customer support representative, "is to throw out the whole vacuum cleaner and buy an entirely new one" - this because I simply need a change of batteries(!?!?).
Shame on you Electrolux. Is this your business model? I've only had the vacuum cleaner for a year and half and now you want to sell me another one rather than make this simple part available? We are all just supposed to create more landfill out of perfectly good mechanical and plastic parts so that you can earn the profit on a new sale?? Disgusting. I am instead going to be buying a competitor's model which makes replacement batteries available. Vive la competition!
PENNSYLVANIA -- Purchased an Electrolux IQ-Touch washer in Sept 2010. After about a year, water stopped running into the fabric softener cup, followed by no water in the bleach cup. Then about a year ago the washer would shut down completely during the rinse cycle saying it had no water. In July, 2013 the pump started making a horrible noise. I finally called hhgregg because I had purchased an extended warranty. Finally had the pump and control board replaced. Pump works, still no water in cups and still tells me no water during the rinse cycle. I emailed Electrolux, which apparently is now owned by Frigidaire. Here is their reply:
We have reviewed the information that you have provided, and do not show any coverage nor registration information through Frigidaire. Unfortunately we are unaware if there may be a different part that needs to be replaced or if it is defective. We certainly do not want the consumer without the use of their appliance and apologize for any inconvenience this may have caused. We would suggest having a different service provider come out to the home if the original servicer is unable to determine the cause of the problem. Thank you for allowing Electrolux to assist you.
Apparently Frigidaire knows nothing about the products it sells. And their customer service is laughable, except I'm not laughing. After spending $1200 for a washer I actually expect it to function for more than a year. And I don't expect to have to be without a washer for weeks on end or have to stand there while it washes to make sure it has water. I will never purchase another product from either company.
CHILLICOTHE, OHIO -- Purchased Electrolux front load, top of the line, washing machine and dryer. Paid just shy of $4000.00. Purchased on 5/05/2012. Since, the washer has had (8) service calls. (4) items have been repaired... feet, shock, bearings and a seal. It runs louder now than it did when we first complained.
During the process of fixing the washer, the dryer quit. This quit on 3/7/2013. Since we have been lied to by corporate plus given false hope on many occasions. Big Sandy where we purchased the items, does not respond to any calls. The repair shops lie and deceive at every opportunity. $4000.00 and we have to go to the laundromat for the last (5) weeks. And, we still don't have any idea when these items will be repaired. Electrolux corporate offices, Big Sandy or the repair shop seem to care if we ever get fixed.
NORFOLK, VIRGINIA -- A couple of years ago I remodeled my kitchen and purchased all electrolux ss appliances: french-door refrigerator, dishwasher, microwave, double oven, and icon cook-top.
Refrigerator: broken ice-maker (had it repaired numerous times to no avail), rubber seal around the freezer drawer has long cracks in many places (needs replacement), the metal frame of the freezer has rust stains where two pieces connect (electrosucks told me that's normal for their appliances).
dishwasher: leaks at the bottom-right-side (i keep a small container under it), the top rack does not clean (only use the bottom rack), the rubber seal around the door is frayed and soft.
microwave: the first one was dead-on-arrival (hired a tech to disconnect it and returned it). Replaced it with a different brand.
Double oven: does not cook evenly.
icon cook-top: hard to turn on/off.
electrosucks has the worst service department. Not only they refuse to take responsibility for inconveniencing you, but also verbally abuse you by claiming that there is something wrong with you. Do not expect a reasonable resolution to the defects of their products. Once you buy their inferior products, expect a litany of technicians coming to your house with replacements parts that do not permanently repair the problem. Their appliances are inherently faulty.
AUGUSTA, GEORGIA -- Purchased a new washer along with the dryer and pedestals in March 2012. Washer started putting bleach stains on clothes. After ruining several pieces of clothing, I called for service. The first service call was very prompt. Because bleach was involved, the tech replaced 3 parts all dealing with the dispensing of the bleach. This repair didn't work. I spoke with the service company and they indicated that there was nothing else they could do and that this problem has happened before, so after bleaching several more pieces of clothing I called Electrolux again.
They said that they needed to send someone out again, so I told them what the repair company had said. They needed verification that the machine was not repairable. It took quite some time for this to happen. I had stopped using bleach in the machine, but somehow it was still bleaching clothes. I would call, and nobody would get back to me. Finally, after about a month and 15 pieces of ruined clothing at a cost in excess of $800, they authorized replacement of the washer.
After making sure the new washer was working properly, I attempted to get reimbursement for the damaged clothing. They had me send pictures of all the damaged articles. Again, after many calls not being returned, I finally started calling every 15 or 20 minutes and leaving a message until they got tired of having to listen to all the voicemails. They only offered $150 for all the damaged clothing. Oh yeah, have also had to have 2 service calls on the dryer. The door wasn't closing properly.
MICHIGAN -- We purchased 5 kitchen appliances, spending $10,000 and had 10 service calls in the first 9 months, (5 calls on the refrigerator, 2 on the beverage center, 1 on the range, 1 on the dishwasher, and 1 on the microwave). Service department is terrible to work with. After endless calls of complaining, they finally swapped out the fridge.
Today we were told the microwave is not repairable and Electrolux wants us to spend another $600 on another microwave. Once again, Electrolux customer service representatives are uncooperative to assist in any type of resolution. Other notes: After dishwasher was repaired, we now need to keep the door partially ajar otherwise it smells like mold.
The bottom plates on the refrigerator and beverage center never fit properly. Made of cheap plastic and they hang down to the floor. Even the serviceman couldn't get them to go on correctly. A refrigerator shelf that has the option of being pulled out always slides out when you open the door (and yes we made sure it is level!), and a freezer drawer handle always comes off when you pull the drawer open (and this is on the replaced refrigerator!!). Total waste of money and time.
We had GE appliances for 15 years and didn't have 1 service call. Only replaced because we updated our kitchen... apparently with crap. Lesson learned, stick with what you know and don't purchase for cosmetic reasons. I wish I would have read all these reviews before making a purchase. I can't believe how many people had the SAME problems as us. Get a clue Electrolux. GE only had good reviews.