CHARLOTTE, NORTH CAROLINA -- We purchased an Electrolux refrigerator which was stainless steel and has the two doors on top with freezer below. The ice maker and freezer do not work and even with the extended warranty and 9 visits from the technician, we are still using bagged ice and have had to put a separate freezer in garage as freezer does not work.
After two months we still have no relief. Electrolux does not honor their craftsmanship or their extended warranty and I am now going to file with the BBB and with the action 9 news team in town and write an article for the newspaper as this is ridiculous. I am going to put my English degree to work for me and start being vocal with the media. I am tired of hearing their commercials on the radio as they do not honor their warranty. I own 11 rental houses and have never had this kind of problem with a refrigerator.
CHILLICOTHE, OHIO -- Purchased Electrolux front load, top of the line, washing machine and dryer. Paid just shy of $4000.00. Purchased on 5/05/2012. Since, the washer has had (8) service calls. (4) items have been repaired... feet, shock, bearings and a seal. It runs louder now than it did when we first complained. During the process of fixing the washer, the dryer quit. This quit on 3/7/2013. Since we have been lied to by corporate plus given false hope on many occasions. Big Sandy where we purchased the items, does not respond to any calls.
The repair shops lie and deceive at every opportunity. $4000.00 and we have to go to the laundry mat for the last (5) weeks. And, we still don't have any idea when these items will be repaired. Electrolux corporate offices, Big Sandy or the repair shop seem to care if we ever get fixed.
NORFOLK, VIRGINIA -- A couple of years ago I remodeled my kitchen and purchased all Electrolux SS appliances: french-door refrigerator, dishwasher, microwave, double oven, and icon cook-top. REFRIGERATOR: 1. broken ice-maker (had it repaired numerous times to no avail), 2. rubber seal around the freezer drawer has long cracks in many places (needs replacement), 3. the metal frame of the freezer has rust stains where two pieces connect (Electrosucks told me that's normal for their appliances).
DISHWASHER: 1. leaks at the bottom-right-side (I keep a small container under it), 2. the top rack does not clean (only use the bottom rack), 3. the rubber seal around the door is frayed and soft; MICROWAVE: The first one was dead-on-arrival (hired a tech to disconnect it and returned it). Replaced it with a different brand. DOUBLE OVEN: does not cook evenly; ICON COOK-TOP: hard to turn on/off.
Electrosucks has the worst service department. Not only they refuse to take responsibility for inconveniencing you, but also verbally abuse you by claiming that there is something wrong with you. Do not expect a reasonable resolution to the defects of their products. Once you buy their inferior products, expect a litany of technicians coming to your house with replacements parts that do not permanently repair the problem. Their appliances are inherently faulty.
This review is for: Electrolux Icon 36 inch Stainless Steel Gas Cooktop - E36GC75GSS. We liked the looks of this cooktop and against our better judgment went with 1 Electrolux product for our newly remodeled kitchen.
About a year after the purchase one of the burners stopped working. Electrolux was kind enough to send an electrician to our home on our bill ($100) who told us that the burner (under warranty) was not working (gee thanks.)
We called Electrolux to get the burner which was still under warranty (Electrolux had confirmed from the retail seller had confirmed to Electrolux that we purchased the cooktop in the time frame that the part was still under warranty). Informed us that while the part was under warranty the service is not covered. I decided that I wanted to install the part myself and asked them to send the part to me directly.
At this point I was told they would get back to me. Then they called me back (which is shocking) and told me that I need the serial number, which is located in the back of the built in cooktop and unreachable and even though they could verify our purchase they could no longer HONOR the warranty without it. Verified my purchase but wouldn't honor the warranty on a shabby product, you get what you paid for.
AUGUSTA, GEORGIA -- Purchased a new washer along with the dryer and pedestals in March 2012. Washer started putting bleach stains on clothes. After ruining several pieces of clothing, I called for service. The first service call was very prompt. Because bleach was involved, the tech replaced 3 parts all dealing with the dispensing of the bleach. This repair didn't work. I spoke with the service company and they indicated that there was nothing else they could do and that this problem has happened before, so after bleaching several more pieces of clothing I called Electrolux again.
They said that they needed to send someone out again, so I told them what the repair company had said. They needed verification that the machine was not repairable. It took quite some time for this to happen. I had stopped using bleach in the machine, but somehow it was still bleaching clothes. I would call, and nobody would get back to me. Finally, after about a month and 15 pieces of ruined clothing at a cost in excess of $800, they authorized replacement of the washer.
After making sure the new washer was working properly, I attempted to get reimbursement for the damaged clothing. They had me send pictures of all the damaged articles. Again, after many calls not being returned, I finally started calling every 15 or 20 minutes and leaving a message until they got tired of having to listen to all the voicemails. They only offered $150 for all the damaged clothing. Oh yeah, have also had to have 2 service calls on the dryer. The door wasn't closing properly.
MICHIGAN -- We purchased 5 kitchen appliances, spending $10,000 and had 10 service calls in the first 9 months, (5 calls on the refrigerator, 2 on the beverage center, 1 on the range, 1 on the dishwasher, and 1 on the microwave). Service department is terrible to work with. After endless calls of complaining, they finally swapped out the fridge.
Today we were told the microwave is not repairable and Electrolux wants us to spend another $600 on another microwave. Once again, Electrolux customer service representatives are uncooperative to assist in any type of resolution. Other notes: After dishwasher was repaired, we now need to keep the door partially ajar otherwise it smells like mold.
The bottom plates on the refrigerator and beverage center never fit properly. Made of cheap plastic and they hang down to the floor. Even the serviceman couldn't get them to go on correctly. A refrigerator shelf that has the option of being pulled out always slides out when you open the door (and yes we made sure it is level!), and a freezer drawer handle always comes off when you pull the drawer open (and this is on the replaced refrigerator!!). Total waste of money and time.
We had GE appliances for 15 years and didn't have 1 service call. Only replaced because we updated our kitchen...apparently with crap. Lesson learned, stick with what you know and don't purchase for cosmetic reasons. I wish I would have read all these reviews before making a purchase. I can't believe how many people had the SAME problems as us. Get a clue Electrolux. GE only had good reviews.
AGOURA HILLS -- I bought an Electrolux french door style. The ice maker was not making ice. he repair man came and exchange it. He said it is a defected model and they are replacing all of them. After few month the ice maker stopped making enough ice and it was making noise all night. This month the water dispenser keep on dripping. the repair man came and fixed the rubber arount the ice maker to seal the driping. Two days later, same problem. Someting wrong whit this model. I am not happy at all with Electorlux frig and I don't advice any body to purchase. I paid too much money thinking I am buying the best abut I was wrong and the salesman did not tell there is a recall on this model. I am ready to sue the company. Because this is very wrong.
This fridge has been nothing but a terrible disappointment. We had it for a month when the ice just stopped working, the tray was empty. We are waiting for a repairman. Now the fridge is making a constant banging/knocking noise. It makes about 10 bangs in a row then stops, and restarts in about 2 minutes. It is keeping me up at night. The water dispenser is continually leaking, so there is water sitting in the dispenser all the time. When my kids open the fridge door, water falls onto the floor and makes a puddle on my new tile/grout.
Very disappointed with the entire range of products that we bought from Electrolux. I thought we ere getting a great brand,....we were VERY VERY wrong.
I rang our extended warranty for a fault with this refridegerator, by the time the technician from Electrolux called the loud noise had stopped. He was unable to find a fault and this was charged to us.
The service center people at Electrolux have been most rude, and have left a shouted message on my answering machine. Our refridegerator is still making the loud noise (sounds like a worn rusty part (knocking sound) when the motor turns on, however, I am told that because the fridge was not making the noise at the time of the call out, that we are liable for the bill.
Please be aware that it does not seem worth paying for an extended warranty, as you have no control over how long the repairer takes to call out. We have wasted the money paid for the extended warranty, and now have to pay for a call out.
The fridge is still faulty, but I am told if I call them out again that the same thing could happen, as it is an intermittent fault.
We will never buy any product manufactured by Electrolux, Westinghouse etc.,as the service people are rude and uncaring, and will never waste our money on an extended warranty again.
ST. PAUL, MINNESOTA -- Stay away from the Electrolux model EW30DS65GS5 Duel Fuel slide in range. This is an expensive piece of junk. Save your money. Was excited to have a double oven only to have my food burned and unedible. Called Electrolux customer service and received no help. People read off script. Had their service people out, no resolution. Had the service dept out from local famil owned company I bought this lemon from Warner Stellian and still the lower oven is less than adequate, it just doesn't work and empty words and several appliance repair people can't make the oven what it isn't ! Talked with Manager of store He was going to contact the Electrolux representative and get back to me. I never did hear back from Him. I placed this purchase in dispute with my credit card company and they couldn't help. I should say this stove was purchased in March 2010. As summer came to Minnesota, I did not use the oven much because we cooked outside and I had resolved the fact that I was ripped off by Electrolux and Warner Stellian, who highly recommended this stove and the sales representative said He owned one himself. (He must not use it). Now fast forward to Thanksgiving. I want to use the perfect turkey mode on the oven, this requires the use of a probe and when turkey reads 180 degrees your turkey is done. Well the probe must not work, instructions say to use the broiler pan and grid, and the roasting rack. The broiler pan will catch grease spills and the grid will help prevent splatters. The roasting rack will hold the turkey (pg 32). This was against my better judgment having cooked a turkey many times in my 37 years of marriage. But wanted to follow instructions, I was living the Electrolux dream. My oven was filled with spill overs, so when you opened the door to take out the turkey you were hit in the face with a cloud of smoke that burned your eyes and stunk up my house and the turkey had to be thrown out it was so dry. When we removed the turkey because I said enough is enough this probe must not be working I wanted to heat some rolls inside the oven while the turkey was resting because remember my lower oven doesn't work even though I had several service calls to correct the problem. So today I will begin again to try to get some satisfaction from the people who told me this was such a great product.