CHARLOTTE, NORTH CAROLINA -- I called Electrolux head office last week and also their customer support to inquire about purchasing some replacement batteries for my rechargeable Electrolux EL800 hand vacuum cleaner. The vacuum cleaner parts and motor are all operational, nothing special is required - all I need is to replace the batteries which are no longer recharging properly.
The response that I received from both Electrolux's head office and their customer support office is that "Electrolux does not make available for purchase any replacement batteries for this unit". My only choice, as explained to me by the customer support representative, "is to throw out the whole vacuum cleaner and buy an entirely new one" - this because I simply need a change of batteries(!?!?)
Shame on you Electrolux. Is this your business model? I've only had the vacuum cleaner for a year and half and now you want to sell me another one rather than make this simple part available? We are all just supposed to create more landfill out of perfectly good mechanical and plastic parts so that you can earn the profit on a new sale?? Disgusting. I am instead going to be buying a competitor's model which makes replacement batteries available. Vive la competition!
PENNSYLVANIA -- Purchased an Electrolux IQ-Touch washer in Sept 2010. After about a year, water stopped running into the fabric softener cup, followed by no water in the bleach cup. Then about a year ago the washer would shut down completely during the rinse cycle saying it had no water. In July, 2013 the pump started making a horrible noise. I finally called hhgregg because I had purchased an extended warranty. Finally had the pump and control board replaced. Pump works, still no water in cups and still tells me no water during the rinse cycle. I emailed Electrolux, which apparently is now owned by Frigidaire. Here is their reply:
"We have reviewed the information that you have provided, and do not show any coverage nor registration information through Frigidaire. Unfortunately we are unaware if there may be a different part that needs to be replaced or if it is defective. We certainly do not want the consumer without the use of their appliance and apologize for any inconvenience this may have caused. We would suggest having a different service provider come out to the home if the original servicer is unable to determine the cause of the problem. Thank you for allowing Electrolux to assist you."
Apparently Frigidaire knows nothing about the products it sells. And their customer service is laughable, except I'm not laughing. After spending $1200 for a washer I actually expect it to function for more than a year. And I don't expect to have to be without a washer for weeks on end or have to stand there while it washes to make sure it has water. I will never purchase another product from either company.
PEARLRIDGE, HAWAII -- I bought a High End Fridge, or so I thought. I purchased a E123CS55GS - Electrolux Side by side from Best Buy. During the first few weeks, I returned 3 units back for computer problems, refrigerator side not working, and control panel being faulty.
Best Buy supported their sale, by quickly replacing the units, but still a hassle. Here I am 4 years later and have had paid over the price of my unit ($2500) for various issues like the Ice Maker inoperable 2 times, the Ice Container being separated from the coil and needed replacing, the temperature settings not being able to keep set temperatures and today once again my fridge side cannot maintain the 37 degree setting, it's now at 52 and I've tried resetting it 4-5 times.
I will NEVER purchase another Electrolux Fridge ever again. I have a Electrolux glass top stove and oven, but that's another story... Don't be fooled by the so called high end fakes Electrolux. So very disappointed and upset on this really bad purchase.
CHARLOTTE, NORTH CAROLINA -- We purchased an Electrolux refrigerator which was stainless steel and has the two doors on top with freezer below. The ice maker and freezer do not work and even with the extended warranty and 9 visits from the technician, we are still using bagged ice and have had to put a separate freezer in garage as freezer does not work.
After two months we still have no relief. Electrolux does not honor their craftsmanship or their extended warranty and I am now going to file with the BBB and with the action 9 news team in town and write an article for the newspaper as this is ridiculous. I am going to put my English degree to work for me and start being vocal with the media. I am tired of hearing their commercials on the radio as they do not honor their warranty. I own 11 rental houses and have never had this kind of problem with a refrigerator.
CHILLICOTHE, OHIO -- Purchased Electrolux front load, top of the line, washing machine and dryer. Paid just shy of $4000.00. Purchased on 5/05/2012. Since, the washer has had (8) service calls. (4) items have been repaired... feet, shock, bearings and a seal. It runs louder now than it did when we first complained. During the process of fixing the washer, the dryer quit. This quit on 3/7/2013. Since we have been lied to by corporate plus given false hope on many occasions. Big Sandy where we purchased the items, does not respond to any calls.
The repair shops lie and deceive at every opportunity. $4000.00 and we have to go to the laundry mat for the last (5) weeks. And, we still don't have any idea when these items will be repaired. Electrolux corporate offices, Big Sandy or the repair shop seem to care if we ever get fixed.
NORFOLK, VIRGINIA -- A couple of years ago I remodeled my kitchen and purchased all Electrolux SS appliances: french-door refrigerator, dishwasher, microwave, double oven, and icon cook-top. REFRIGERATOR: 1. broken ice-maker (had it repaired numerous times to no avail), 2. rubber seal around the freezer drawer has long cracks in many places (needs replacement), 3. the metal frame of the freezer has rust stains where two pieces connect (Electrosucks told me that's normal for their appliances).
DISHWASHER: 1. leaks at the bottom-right-side (I keep a small container under it), 2. the top rack does not clean (only use the bottom rack), 3. the rubber seal around the door is frayed and soft; MICROWAVE: The first one was dead-on-arrival (hired a tech to disconnect it and returned it). Replaced it with a different brand. DOUBLE OVEN: does not cook evenly; ICON COOK-TOP: hard to turn on/off.
Electrosucks has the worst service department. Not only they refuse to take responsibility for inconveniencing you, but also verbally abuse you by claiming that there is something wrong with you. Do not expect a reasonable resolution to the defects of their products. Once you buy their inferior products, expect a litany of technicians coming to your house with replacements parts that do not permanently repair the problem. Their appliances are inherently faulty.
This review is for: Electrolux Icon 36 inch Stainless Steel Gas Cooktop - E36GC75GSS. We liked the looks of this cooktop and against our better judgment went with 1 Electrolux product for our newly remodeled kitchen.
About a year after the purchase one of the burners stopped working. Electrolux was kind enough to send an electrician to our home on our bill ($100) who told us that the burner (under warranty) was not working (gee thanks.)
We called Electrolux to get the burner which was still under warranty (Electrolux had confirmed from the retail seller had confirmed to Electrolux that we purchased the cooktop in the time frame that the part was still under warranty). Informed us that while the part was under warranty the service is not covered. I decided that I wanted to install the part myself and asked them to send the part to me directly.
At this point I was told they would get back to me. Then they called me back (which is shocking) and told me that I need the serial number, which is located in the back of the built in cooktop and unreachable and even though they could verify our purchase they could no longer HONOR the warranty without it. Verified my purchase but wouldn't honor the warranty on a shabby product, you get what you paid for.
AUGUSTA, GEORGIA -- Purchased a new washer along with the dryer and pedestals in March 2012. Washer started putting bleach stains on clothes. After ruining several pieces of clothing, I called for service. The first service call was very prompt. Because bleach was involved, the tech replaced 3 parts all dealing with the dispensing of the bleach. This repair didn't work. I spoke with the service company and they indicated that there was nothing else they could do and that this problem has happened before, so after bleaching several more pieces of clothing I called Electrolux again.
They said that they needed to send someone out again, so I told them what the repair company had said. They needed verification that the machine was not repairable. It took quite some time for this to happen. I had stopped using bleach in the machine, but somehow it was still bleaching clothes. I would call, and nobody would get back to me. Finally, after about a month and 15 pieces of ruined clothing at a cost in excess of $800, they authorized replacement of the washer.
After making sure the new washer was working properly, I attempted to get reimbursement for the damaged clothing. They had me send pictures of all the damaged articles. Again, after many calls not being returned, I finally started calling every 15 or 20 minutes and leaving a message until they got tired of having to listen to all the voicemails. They only offered $150 for all the damaged clothing. Oh yeah, have also had to have 2 service calls on the dryer. The door wasn't closing properly.
MICHIGAN -- We purchased 5 kitchen appliances, spending $10,000 and had 10 service calls in the first 9 months, (5 calls on the refrigerator, 2 on the beverage center, 1 on the range, 1 on the dishwasher, and 1 on the microwave). Service department is terrible to work with. After endless calls of complaining, they finally swapped out the fridge.
Today we were told the microwave is not repairable and Electrolux wants us to spend another $600 on another microwave. Once again, Electrolux customer service representatives are uncooperative to assist in any type of resolution. Other notes: After dishwasher was repaired, we now need to keep the door partially ajar otherwise it smells like mold.
The bottom plates on the refrigerator and beverage center never fit properly. Made of cheap plastic and they hang down to the floor. Even the serviceman couldn't get them to go on correctly. A refrigerator shelf that has the option of being pulled out always slides out when you open the door (and yes we made sure it is level!), and a freezer drawer handle always comes off when you pull the drawer open (and this is on the replaced refrigerator!!). Total waste of money and time.
We had GE appliances for 15 years and didn't have 1 service call. Only replaced because we updated our kitchen...apparently with crap. Lesson learned, stick with what you know and don't purchase for cosmetic reasons. I wish I would have read all these reviews before making a purchase. I can't believe how many people had the SAME problems as us. Get a clue Electrolux. GE only had good reviews.
AGOURA HILLS -- I bought an Electrolux french door style. The ice maker was not making ice. The repair man came and exchange it. He said it is a defective model and they are replacing all of them. After few month the ice maker stopped making enough ice and it was making noise all night. This month the water dispenser keep on dripping. The repair man came and fixed the rubber around the ice maker to seal the dripping.
Two days later, same problem. Something's wrong with this model. I am not happy at all with Electrolux fridge and I don't advise anybody to purchase. I paid too much money thinking I am buying the best but I was wrong and the salesman did not tell there is a recall on this model. I am ready to sue the company because this is very wrong.