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1.2 out of 5, based on 38 ratings and
61 reviews & complaints.


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Electrolux Refrigerator Freezer and Ice Maker Not Working
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- We purchased an Electrolux refrigerator which was stainless steel and has the two doors on top with freezer below. The ice maker and freezer do not work and even with the extended warranty and 9 visits from the technician, we are still using bagged ice and have had to put a separate freezer in garage as freezer does not work.

After two months we still have no relief. Electrolux does not honor their craftsmanship or their extended warranty and I am now going to file with the BBB and with the action 9 news team in town and write an article for the newspaper as this is ridiculous. I am going to put my English degree to work for me and start being vocal with the media. I am tired of hearing their commercials on the radio as they do not honor their warranty. I own 11 rental houses and have never had this kind of problem with a refrigerator.
     
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Chris Polk on 07/09/2013:
Good Morning dhumphries,


Thank you for bringing your concern to our attention. At Electrolux, we value our customers and assure you this is not typical of the quality that we strive to achieve.


I would like to research your appliance and account to determine if there is any more I can due to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to chris.polk(at)electrolux.com.


Thank you in advance for your patience and willingness to provide us with this necessary information.


Chris Polk
Online Outreach Representative
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Junk Electrolux Washer and Dryer - Very Poor Support
Posted by on
Rating: 1/51
CHILLICOTHE, OHIO -- Purchased Electrolux front load, top of the line, washing machine and dryer. Paid just shy of $4000.00. Purchased on 5/05/2012. Since, the washer has had (8) service calls. (4) items have been repaired...feet, shock, bearings and a seal. It runs louder now than it did when we first complained. During the process of fixing the washer, the dryer quit. This quit on 3/7/2013. Since we have been lied to by corporate plus given false hope on many occasions. Big Sandy where we purchased the items does not respond to any calls.

The repair shops lie and deceive at every opportunity. $4000.00 and we have to go to the laundry mat for the last (5) weeks. And, we still don't have any idea when these items will be repaired. Electrolux corporate offices, Big Sandy or the repair shop (John I )seem to care if we ever get fixed.
     
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Chris Polk on 05/20/2013:
Hello stella-mike,

On behalf of Electrolux, I welcome the opportunity to assist you in resolving your concern.
As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so
DA on 10/07/2013:
Based on all the negative comments about the Electrolux front loader washers, I certainly will not purchase one. I have yet to see a positive comment about these expensive machines. That's too bad, I was all set to buy a set. (Washer and Drier).
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Inferior Quality Kitchen Appliances
Posted by on
Rating: 1/51
NORFOLK, VIRGINIA -- A couple of years ago I remodeled my kitchen and purchased all Electrolux SS appliances: french-door refrigerator, dishwasher, microwave, double oven, and icon cook-top.

REFRIGERATOR:

1. broken ice-maker (had it repaired numerous times to no avail),
2. rubber seal around the freezer drawer has long cracks in many places (needs replacement),
3. the metal frame of the freezer has rust stains where two pieces connect (Electrosucks told me that's normal for their appliances);

DISHWASHER:

1. leaks at the bottom-right-side (I keep a small container under it),
2. the top rack does not clean (only use the bottom rack),
3. the rubber seal around the door is frayed and soft;

MICROWAVE:

The first one was dead-on-arrival (hired a tech to disconnect it and returned it). Replaced it with a different brand.

DOUBLE OVEN: does not cook evenly;

ICON COOK-TOP: hard to turn on/off.

Electrosucks has the worst service department. Not only they refuse to take responsibility for inconveniencing you, but also verbally abuse you by claiming that there is something wrong with you.
Do not expect a reasonable resolution to the defects of their products. Once you buy their inferior products, expect a litany of technicians coming to your house with replacements parts that do not permanently repair the problem. Their appliances are inherently faulty.
     
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Virginia on 09/12/2013:
I am having the same issue with the faulty design of the ice maker! I can't believe they don't stand behind their product. Never again! Worst company ever!
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Electrolux - Worst Customer Service- Poor Product
Posted by on
Rating: 1/51
This review is for: Electrolux Icon 36 inch Stainless Steel Gas Cooktop - E36GC75GSS

We liked the looks of this cooktop and against our better judgment went with 1 Electrolux product for our newly remodeled kitchen.
About a year after the purchase one of the burners stopped working. Electrolux was kind enough to send an electrician to our home on our bill ($100) who told us that the burner (under warranty) was not working (gee thanks.)

We called Electrolux to get the burner which was still under warranty (Electrolux had confirmed from the retail seller had confirmed to Electrolux that we purchased the cooktop in the time frame that the part was still under warranty) informed us that while the part was under warranty the service is not covered. I decided that I wanted to install the part myself and asked them to send the part to me directly. At this point I was told they would get back to me. Then they called me back (which is shocking) and told me that I need the serial number, which is located in the back of the built in cooktop and unreachable and even though they could verify our purchase they could no longer HONOR the warranty without it.

Verified my purchase but wouldn't honor the warranty on a shabby product, you get what you paid for.
     
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Hans Bischoff on 08/05/2013:
I bought a Professional Wall Oven that broke after only 17 months of service. Am waiting for the thermal breaker now for weeks. Very very poor service. Will never buy Electrolux products anymore !!!!!!
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Horrible warranty policies
Posted by on
Rating: 1/51
AUGUSTA, GEORGIA -- Purchased a new washer along with the dryer and pedestals in March 2012. Washer started putting bleach stains on clothes. After ruining several pieces of clothing, I called for service. The first service call was very prompt. Because bleach was involved, the tech replaced 3 parts all dealing with the dispensing of the bleach. This repair didn't work. I spoke with the service company and they indicated that there was nothing else they could do and that this problem has happened before, so after bleaching several more pieces of clothing I called Electrolux again. They said that they needed to send someone out again, so I told them what the repair company had said. They needed verification that the machine was not repairable. It took quite some time for this to happen. I had stopped using bleach in the machine, but somehow it was still bleaching clothes. I would call, and nobody would get back to me. Finally, after about a month and 15 pieces of ruined clothing at a cost in excess of $800, they authorized replacement of the washer. After making sure the new washer was working properly, I attempted to get reimbursement for the damaged clothing. They had me send pictures of all the damaged articles. Again, after many calls not being returned, I finally started calling every 15 or 20 minutes and leaving a message until they got tired of having to listen to all the voicemails. They only offered $150 for all the damaged clothing. Oh yeah, have also had to have 2 service calls on the dryer. The door wasn't closing properly.
     
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Alain on 09/14/2012:
This combined with other poor reviews about Electrolux make a persuasive case for not purchasing their products. Thank you!
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Do Not Buy Electrolux Appliances
Posted by on
Rating: 1/51
MICHIGAN -- We purchased 5 kitchen appliances, spending $10,000 and had 10 service calls in the first 9 months, (5 calls on the refrigerator, 2 on the beverage center, 1 on the range, 1 on the dishwasher, and 1 on the microwave). Service department is terrible to work with. After endless calls of complaining, they finally swapped out the fridge.

Today we were told the microwave is not repairable and Electrolux wants us to spend another $600 on another microwave. Once again, Electrolux customer service representatives are uncooperative to assist in any type of resolution. Other notes: After dishwasher was repaired, we now need to keep the door partially ajar otherwise it smells like mold.

The bottom plates on the refrigerator and beverage center never fit properly. Made of cheap plastic and they hang down to the floor. Even the serviceman couldn't get them to go on correctly. A refrigerator shelf that has the option of being pulled out always slides out when you open the door (and yes we made sure it is level!), and a freezer drawer handle always comes off when you pull the drawer open (and this is on the replaced refrigerator!!). Total waste of money and time.

We had GE appliances for 15 years and didn't have 1 service call. Only replaced because we updated our kitchen...apparently with crap. Lesson learned, stick with what you know and don't purchase for cosmetic reasons. I wish I would have read all these reviews before making a purchase. I can't believe how many people had the SAME problems as us. Get a clue Electrolux. GE only had good reviews.
     
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Electrolux frig
Posted by on
Rating: 1/51
AGOURA HILLS -- I bought an Electrolux french door style. The ice maker was not making ice. he repair man came and exchange it. He said it is a defected model and they are replacing all of them. After few month the ice maker stopped making enough ice and it was making noise all night. This month the water dispenser keep on dripping. the repair man came and fixed the rubber arount the ice maker to seal the driping. Two days later, same problem. Someting wrong whit this model. I am not happy at all with Electorlux frig and I don't advice any body to purchase. I paid too much money thinking I am buying the best abut I was wrong and the salesman did not tell there is a recall on this model. I am ready to sue the company. Because this is very wrong.
     
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trmn8r on 05/06/2012:
I've read a lot of complaints about ice makers. I know in some families water and an ice maker/dispenser in the fridge are probably very handy, but for my money I am sticking with models without water/ice in them. I'm sorry you had this experience. Good review.
CPolk on 05/07/2012:
I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America

kmannes on 05/14/2012:
I had my refrigerator repaired once under warranty and I have contacted Electrolux. They will not replace or fix my fridge. I have Model #EW23BC71IS3. I have contacted the Better Business Bureau and I am busy writing as many BAD reviews as I possibly can. I paid $3,500 for a fridge that doesn't work as advertised. This is a design flaw and Electrolux so far hasn't stood behind their product. Pretty terrible that they can't even get a years good use out of it before it craps out. I bought Electrolux because I believed that the quality of the product made it worth the extra money...I was WRONG.
ok4now on 06/25/2012:
I have this same Electrolux refrigerator and just had the exact same problem with the ice maker. After two years it just quit working. Because it was out of warranty I called a local appliance repair business. Fast forward. The parts and labor came to $645.00!!! I sat and watched the tech fix it. The unit is poorly designed and overly complex. I fully expect to have this problem again. The repair was only a band aide.

To repair it the following parts were needed.
1) Tray-Ice
2) Bimetal-Heater
3) Motor-Ice Maker
4) Shut-off Arm Assembly
5) Heater-Cartridge

Particularly disturbing was the corrosion in the Tray-Ice assembly. This is where the cubes are made and it was disintegrating with loose metal particles. I was drinking this crap. Before you blame it on the water supply I have an entire house water softener. The feed line to the ice maker comes from a reverse osmosis water filtration system that is then fed to the dual filter in the refrigerator.

I paid over $3K for this refrigerator expecting quality. All I got was eye candy and problems. Never again will I purchase any Electrolux product.
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Glide Racks
Posted by on
TERRE HAUTE, INDIANA -- Every few months we need to replace the glide racks in the oven. The racks pull out fine but will not retract leaving you with a hot oven and not being able to close your oven door. We have had this oven for approximately 2 years and we are on our 4th set of glide racks. Apparently, for some reason the ball bearings loose their ability to move and your stuck with an unusable rack. This was a royal pain this Thanksgiving when we were stuck with a 22 pound turkey on an oven rack that will not retract back into a hot oven. Their seems to be no solution to this matter.
     
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swimjim on 11/26/2011:
Sounds like you're out of warranty here and have few options. Consider a smaller turkey next time?
Venice09 on 11/26/2011:
Another poor design from Electrolux. What do they suggest you due to remedy this? Do they expect you to keep buying sets of glide racks? That would be great for them, but bad for you.
At Your Service on 11/26/2011:
If you're overweighting the glide racks, you may want to replace them with standard racks. The glide racks are not always better for all people in all circumstances.
Venice09 on 11/27/2011:
Shouldn't Frigidaire have informed the customer that they were putting too much weight on the racks instead of replacing them four times?
srheng42 on 11/27/2011:
This was an example. The racks will malfunction regardless of weight. It has to do with the amount of heat the racks are exposed to over a period of time.
At Your Service on 11/27/2011:
Frigidaire? They have nothing to do with any of this.
trmn8r on 11/27/2011:
Overweighting the racks? Are we to believe the OP is roasting dumbells?

It sounds like a poor design.
Venice09 on 11/27/2011:
Overweighing racks and shelves seems to be the catch-all when there's a poor design.

Frigidaire. Electrolux. Does it matter?
Barb on 01/26/2012:
I agree...the weight has nothing to do with the racks. It's the heat on the ball bearings for some reason. I love them, but we've just replace our first one and it was only about 8 months. Of course it happened when I was trying to push in two pumpkin pies...aughhhhh!
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Induction Cooktop
Posted by on
I purchased an Electrolux Induction cooktop because I thought it was the best electric cooktop, it was certainly the most expensive. I have had the cooktop for 2 years and now it stopped working completely. I called Electrolux and it's not under warranty. I asked if this is typical that it should stop working when it's only 2 years old, I was told it happens.

I called an appliance service company. The technician asked if I cooked a lot, at which I replied isn't that what a cooktop is for. Yes, I cook on it. Now the best part is why it's not working, because the way it's designed, the touch top control panel is level with the cooking surface so if liquid gets on the control panel it can short the panel, or if you press too hard on the touch pad it can short. Wow, who designed this. I am shocked, I thought Electrolux was a good company with excellent products and I was so wrong. I paid 1,900.0 for a cooktop that lasted 2 years, that's crazy.

I didn't realize this equipment was for show, you can't use it. The technician told me it would cost approximate. 700.00 plus labor to change the relay panel and it's under warranty for one and because of the design I can expect this to happen again.

Thanksiving has come and gone and I have no cooktop. Electrolux was no help and I'm stuck with a piece of junk that even if I repair will most likely go bad again.

I will never buy another Electrolux product, they are junk, don't be fooled that's it's a good company, they don't stand behind their products.
     
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trmn8r on 11/25/2011:
I found a couple of other complaints similar to this - pot boiled over, ruined the fancy control panel.

Great complaint. As an electrical engineer, I can appreciate the work that went into creating that control panel. However, delicate electronics must be protected from heat, moisture and liquids. Sounds like a poor design.
Venice09 on 11/25/2011:
"Electrolux was no help and I'm stuck with a piece of junk that even if I repair will most likely go bad again."

Good point. Even if you had an extended warranty, it wouldn't change the fact that it's a poor design which forces you to keep renewing the warranty or pay for the repairs yourself. When you add up the cost of all those warranties, that's one expensive cooktop!.. not to mention the inconvenience!

Warranties are not the answer. The only thing that will solve the problem is better quality appliances.
CPolk on 11/28/2011:
Good Afternoon,

I am reaching out to your in regards to your ElectroluxAppliances.com

product review and/or posting you recently submitted online.

I apologize for the inconvenience and concerns this appliance, and possible service, has been causing you to encounter. I would like to further assist you but in order to do
so, will you please email me directly at Chris.Polk@Electrolux.com with
your unit's model/serial information, personal name, address, phone
number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please
include any other pertinent information concerning this unit. I look
forward to further resolving this matter.

Chris Polk
Online Outreach Escalations Manager
Electrolux Major Appliances, North America
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Buyer Beware
Posted by on
KNIK, ALASKA -- We had a custom home built and moved in Oct 2008. Being a resident of AK for over 35 yrs, I've grown accustom to having to purchase what local retailers have in stock for household appliances. Unfortunately we had to go with the Frigidaire Professional Series Microwave and had it installed. This microwave gets very little use since our kids are grown and gone, and might see a total of 10 minutes of use a month. Two days ago while cooking popcorn it stopped cooking halfway through. The timer, lights and chime work. I placed a call to lack of customer support and was told I was on my own since the warranty was up.(I already knew this) So I'm now using an old microwave bought back in 1981 used that has countless hours and abuse on it and only cost $50. One would think that a microwave costing as much as it did would last longer then 3 yrs. I wish I had done some research prior to buying this brand with so many complaints.
     
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Venice09 on 10/24/2011:
I have a microwave from the 80's that still works, too! They just don't make them like that anymore.

Don't beat yourself up over this. Research might not have helped as much as it should. Buying appliances is a crap shoot. Go shopping on a day you feel lucky!
At Your Service on 10/25/2011:
There isn't a brand manufactured that doesn't have its share of complaints and compliments. Admittedly, I don't have a great deal of animosity towards any one manufacturer. Ultimately, I still feel the problem is that manufacturers have reduced their warranty coverage to a year -- if that, and many consumers will buy with accepting that.

IMHO, the frustration is not in the fact that the appliance has broken, but that it's incumbent on the consumer to cover the repair or replacement. In this case, if the microwave is a "built-in" it could be an over-the-range, but just as likely a wall unit with trim kit. Together, this is an expensive replacement as the trim kit can be as much if not more than the microwave. How nice would it be to have the manufacturer or retailer cover the cost? Especially when purchasing several appliances, extended service guarantees can be added for a relatively small amount. Even in Alaska, I would hope you could find a good service provider / retailer.
Venice09 on 10/25/2011:
I disagree. The frustration is in the fact that the appliance broke. The frustration is caused by shoddy merchandise. I believe consumers are reasonable people when it comes to appliances. They instinctively know how long an appliance should last, depending on cost, amount of use, etc. They are being let down in a big way by reputable brand names that used to be dependable. As you have admitted, all the brands are in the same boat, which makes it impossible for consumers to have confidence in any of them. That's where the frustration is coming from.
At Your Service on 10/25/2011:
If customers don't care about covering the costs, that's great. I'm sure the manufacturers and retailers appreciate it ;-)
Venice09 on 10/25/2011:
Consumers wouldn't have to cover unnecessary costs if the merchandise was made with better quality. The quality of the merchandise is the basis of the complaints.
At Your Service on 10/25/2011:
"'I don't blame you though for hoping someday you won't see anything break down'

Continuing to say that won't make it true. I never said that and am tired of repeating what I actually did say."

LOL.
Venice09 on 10/25/2011:
Why is that funny?
ok4now on 10/25/2011:
Venice: I don't see the humor and it's not funny. Your post was dead on and most articulate. You presented your argument well and I agree.
Venice09 on 10/25/2011:
Thanks, OK. I'm always up for a laugh but failed to see any humor in this.
Venice09 on 10/25/2011:
One final thought on this. Warranties used to be an afterthought. The brand name, its reputation and word of mouth were the selling points. According to you, At Your Service, warranties are now the selling point. What does that tell the consumer? It tells them they are buying cheaply made merchandise that will only last as long as the original warranty. Therein lies the problem.

The common thread in the appliance complaints is the inferior quality that causes premature breakdowns and the lack of service, with or without a warranty. I think everyone can agree on that.
CPolk on 10/26/2011:
Good Afternoon,

I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
CamiF on 12/05/2011:
We are in the same exact boat. Custom built home in '08 and our "Professional" series microwave is sparking and making horrendous noise. Can't get a straight answer from several local retailers on what will or won't fit with the trim kit we have. Everyone's answer-just buy a new kit, LOL! The really sad part is that this isn't our first problem with our "Professional" series appliances. It took 12 different replacement doors to finally get one that didn't have dents, but then neither our freezer or fridge was shutting properly. We had ice build up on the freezer door and only had them replaced after I pitched a fit. This was over a period of 11 months. Our "new" freezer still doesn't seal right and the repair man that was paid to replace the seal hasn't been back-that was last November. Every major appliance I have is this Frigidaire and when these appliances die I will never buy another Frigidare/Electrolux product.
CainW on 06/28/2013:
We had our house built 4 years ago. We (mistakenly) went with all Frigidaire applicances. Our dishwasher was the first to go down. At about 14 months old the control board malfunctioned so we had a service repairman fix it. About a year later it happened again, so we had it fixed again. Six months later, it happened again. This time we replaced it with a Whirlpool. Today our Frigidaire microwave caught on fire...luckily my wife was watching it and was able to shut it off before it caught the house on fire. When I called Electrolux I was greeted with a disrespectul smart a## who was willing to help as long as I paid for everything. Give me a break...I don't think so. This will also be replaced by another brand. I will never spend another dime on a Frigidaire appliance and would advise everyone to stay away from them. Their customer service is as bad as their equipment.
bRANDOL on 09/29/2013:
This model of our Frigidaire microwave just broke (stopped working) this weekend as well... our home was also a custom with all Frigidaire appliances - with washer/dryer and all kitchen appliances, our huge investment has NOT went well. We have had to service two of the six that broke, and now this microwave is #3! In less than 3 years. Never purchasing this brand again - sorely disappointed.
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