Just want to voice my displeasure with Electrolux's customer service and products. Bought a dual fuel stove in August of 2008. Installed in my house in November of 2008. One year after (Nov 2009) electric bake died. Sears after 5 or 6 visits was unable to fix the oven. Why you have them sell your products when they can't repair them is beyond me. Had an authorized repair technician come in to fix. They along with Electrolux support recommended full replacement. Electrolux refused! I have not been able to bake in my oven for 9 months now. Your product is horrible. $3,000 down the drain. It is unbelievable that you do not stand behind the lemon that you sold me.
AUGUSTA, GEORGIA -- Bought new washer & dryer at Lowe's. DRYER immediately ruined several items - burnt them. Called Electrolux - they sent out new part for this "known" problem. Had new part installed, still burning up clothes/towels/blankets. Called again, sent another part... same story. Still not working. Company is saying now out of warranty - never fixed... cannot use! They only offer to give me rebate on new appliance. WASHER worked fine for one month - then fabric softener tray stopped working - wouldn't feed softener into cycle. Called Electrolux, they sent out service - service could not fix. Called Electrolux, they sent out new tray. Replaced, still not working.
Now water flooding out of detergent tray every time opened. Called back for both items. They sent service. Same story... service can't fix. Called again, Electrolux going to try to send out two MORE new trays. Replaced, neither work. Called out service again. They claim they don't know how to fix (3rd company saying Electrolux too difficult to repair). After getting run around same story... they won't replace the washer or dryer. We are now out $5K+! Don't buy anything from Electrolux... customer service is terrible. Planning to hire an attorney.
I purchased this dishwasher about 10 months ago and cannot say how much I dislike it. First, the loading is not easy and the adjustable top rack is a joke. I can only leave it in the middle position because it will not allow the intake tube to line up with the piece attached to the wall of the dishwasher.
Now let me discuss cleaning. Well, plan to wash everything by hand before putting it in this so called dishwasher. Flatware is the worse… Unless it is completely clean going in, it will be as dirty coming out. I do like the fact that it is very quiet… Good thing since I have to set it to heavy wash (in hopes of anything coming out clean) and it takes a couple hours to complete.
In past homes, I had Kitchen Aid and Bosch. I would do anything to have my Kitchen Aid back and maybe will take the plunge and replace this expensive one year old dishwasher with a Kitchen Aid and make sure everyone knows just how bad it is and not to buy one! Please, if you are thinking of a new dishwasher, and you want clean dishes, don't purchase an Electrolux. It is like tossing $1100 out the window.
I purchased this vacuum in February, 2007 from Costco in Toronto, Canada. At the time I believed I was purchasing an Electrolux product. Instead, as it turns out, I have purchased a Eureka vacuum with an Electrolux name on it. If I had wanted a Eureka vacuum I would have purchased one - and it would have been less expensive. This vacuum is a piece of junk. I have had to have the hose attachment and part of the wand replaced (under warranty) and subsequently another part of the wand had to be replaced because one of the prongs broke off (not under warranty) - on a 2 1/2-year-old vacuum. Will I ever purchase another Electrolux product??? Not a chance!
I bought a Electrolux washer model EWF 551 18 months back. When the product was hardly out of warranty, it failed. The technician identified the problem as PCB failure and faulty door lock. There was no physical damage to the washer.
I have used other washer earlier and did not have any failure. The last one I used was from LG which I used for more than 5 years without any failure. It is currently being used by my relative and is still working fine even after 7 years from the date of purchase. The quality of electronics products has improved tremendously in the recent years that I have not come across a PCB failure in any products I use.
It proves clearly that the Electrolux model EWF 551 is of very poor quality. My friend had a similar problem with Electrolux washer. His washer failed after warranty and he got it repaired paying a huge sum. I paid close to 50% of the original price as the repair charge. I am wondering if this is part of the company's service revenue plan. Imagine if the company can get 50% of the product price as service charges immediately after warranty expiry at the cost of customers. In fact my friend discarded the Electrolux and bought another reliable brand.
Please share if there are similar experiences. Think twice before choosing an Electrolux washer. I am sure you will not like to pay 150% for a poor quality product. I paid half the price for my LG washer 7 years back and it is working perfectly even today.
HUNTSVILLE, ALABAMA -- I bought the top of the line appliances by Electrolux for my kitchen. The really pretty ones Kelly Rippa advertises. The designers did an excellent job. Love the design and functionality of the dishwasher, fridge and stove. Sadly, the designers were wonderful, but the engineers were terrible.
Dishwasher - leaves chalky residue on everything and gets error codes 11 and 1 all the time and has had several repairs that took FOREVER. Stove - needed a new board after only a few weeks. Fridge - has error code EF for evaporator fan. Ice Maker - lets just say that if they had tried to make a more terrible ice maker that it would not be possible. It can not keep up with a family of 4 without running out. You put it on cube and it crushes the ice. I hate it. These appliances are only 6 years old and I paid a fortune for them. What a shame that something designed so well is engineered so badly. I will NEVER buy anything Electrolux again!!!
CHARLOTTE, NORTH CAROLINA -- I called Electrolux head office last week and also their customer support to inquire about purchasing some replacement batteries for my rechargeable Electrolux EL800 hand vacuum cleaner. The vacuum cleaner parts and motor are all operational, nothing special is required - all I need is to replace the batteries which are no longer recharging properly.
The response that I received from both Electrolux's head office and their customer support office is that "Electrolux does not make available for purchase any replacement batteries for this unit". My only choice, as explained to me by the customer support representative, "is to throw out the whole vacuum cleaner and buy an entirely new one" - this because I simply need a change of batteries(!?!?).
Shame on you Electrolux. Is this your business model? I've only had the vacuum cleaner for a year and half and now you want to sell me another one rather than make this simple part available? We are all just supposed to create more landfill out of perfectly good mechanical and plastic parts so that you can earn the profit on a new sale?? Disgusting. I am instead going to be buying a competitor's model which makes replacement batteries available. Vive la competition!
PENNSYLVANIA -- Purchased an Electrolux IQ-Touch washer in Sept 2010. After about a year, water stopped running into the fabric softener cup, followed by no water in the bleach cup. Then about a year ago the washer would shut down completely during the rinse cycle saying it had no water. In July, 2013 the pump started making a horrible noise. I finally called hhgregg because I had purchased an extended warranty. Finally had the pump and control board replaced. Pump works, still no water in cups and still tells me no water during the rinse cycle. I emailed Electrolux, which apparently is now owned by Frigidaire. Here is their reply:
We have reviewed the information that you have provided, and do not show any coverage nor registration information through Frigidaire. Unfortunately we are unaware if there may be a different part that needs to be replaced or if it is defective. We certainly do not want the consumer without the use of their appliance and apologize for any inconvenience this may have caused. We would suggest having a different service provider come out to the home if the original servicer is unable to determine the cause of the problem. Thank you for allowing Electrolux to assist you.
Apparently Frigidaire knows nothing about the products it sells. And their customer service is laughable, except I'm not laughing. After spending $1200 for a washer I actually expect it to function for more than a year. And I don't expect to have to be without a washer for weeks on end or have to stand there while it washes to make sure it has water. I will never purchase another product from either company.
CHILLICOTHE, OHIO -- Purchased Electrolux front load, top of the line, washing machine and dryer. Paid just shy of $4000.00. Purchased on 5/05/2012. Since, the washer has had (8) service calls. (4) items have been repaired... feet, shock, bearings and a seal. It runs louder now than it did when we first complained.
During the process of fixing the washer, the dryer quit. This quit on 3/7/2013. Since we have been lied to by corporate plus given false hope on many occasions. Big Sandy where we purchased the items, does not respond to any calls. The repair shops lie and deceive at every opportunity. $4000.00 and we have to go to the laundromat for the last (5) weeks. And, we still don't have any idea when these items will be repaired. Electrolux corporate offices, Big Sandy or the repair shop seem to care if we ever get fixed.
NORFOLK, VIRGINIA -- A couple of years ago I remodeled my kitchen and purchased all electrolux ss appliances: french-door refrigerator, dishwasher, microwave, double oven, and icon cook-top.
Refrigerator: broken ice-maker (had it repaired numerous times to no avail), rubber seal around the freezer drawer has long cracks in many places (needs replacement), the metal frame of the freezer has rust stains where two pieces connect (electrosucks told me that's normal for their appliances).
dishwasher: leaks at the bottom-right-side (i keep a small container under it), the top rack does not clean (only use the bottom rack), the rubber seal around the door is frayed and soft.
microwave: the first one was dead-on-arrival (hired a tech to disconnect it and returned it). Replaced it with a different brand.
Double oven: does not cook evenly.
icon cook-top: hard to turn on/off.
electrosucks has the worst service department. Not only they refuse to take responsibility for inconveniencing you, but also verbally abuse you by claiming that there is something wrong with you. Do not expect a reasonable resolution to the defects of their products. Once you buy their inferior products, expect a litany of technicians coming to your house with replacements parts that do not permanently repair the problem. Their appliances are inherently faulty.