I purchased a Electrolux counter top flat top range, wall oven, wall microwave/convection oven, and fridge, all five years ago. The flat top has had service 5 times, the oven once, the microwave twice and the fridge once and all of them falling apart. I paid A LOT of money for this kitchen remodel and I am so frustrated and disappointed. DO NOT waste your money buying "top of the line," you will be highly disappointed!! The worst purchases I have EVER made in my life.
ALL CAPITALS BECAUSE I AM MAD!!! I am watching a commercial now that is making me vomit. Icemaker has not worked in 3 years. They knew it was bad and still sent it anyway. $3600 may not be much to nonexistent Chris but to me it is too much for a defective product. I will advise anyone not to buy Electrolux products.
I have a kitchen that I remodeled during the summer of 2012 with four Wave Series Electrolux appliances. Without hesitation, I can say they are the WORST appliances I have had in a kitchen. I have contacted the corporate offices after contacting my local seller. I have been told these appliances are up to manufacturing standards. After repeated calls to customer service and repeated service calls for two out of the four appliances, I am contacting Consumer Fraud. I will never purchase another Electrolux product.
LANCASTER, OHIO -- We purchased $12,000 worth of poorly engineered, poorly manufactured scrap and want to make sure others do not make the same mistake. Built a new home and bought Electrolux appliances, big mistake. The double oven immediately failed. Service was through a third party vender, and was four days away. When they showed, they would not remove the oven from the wall - too much liability they said. So I removed my new oven, and diagnosed a burnt element. Appeared to be a manufacturing defect as the insulation around it had been disturbed and the element burnt in half. They shipped the part (another 3 days) and I replaced it.
Four months later the control panel in the front burnt out. LED lights were not lit properly. By now we were wise to the "service" program, so I asked that they ship the control panel, and I installed that. 2 months later the control panel in the refrigerator died. They shipped, I installed.
Another 5 months passed and the dishwasher would not pump down. This time I tried to hold their feet to the fire. The "service" group pulled the dishwasher, diagnosed a faulty float switch, and left. 3 days later, they sent another "repair" man who disagreed with the first diagnosis, and tried to half-ass manufacture a piece to operate the switch, with no success. A few days later the first "repair" man returned, replaced the part, and so far things have continued to operate.
The wife managed to pull an extended warranty from the manufacture after hours of phone calls and complaints as to their products and service. They reluctantly agreed to extend the warranty in exchange for our misfortune and not having use of the products for several days while waiting on repairs.
Fast forward to this summer. The refrigerator control panel is on the fritz again, and this time the unit quit running. "Service" group number three (because the last group no longer works with Electrojunk) replaces a main board in the bottom which allows the unit to run, but cannot order the front control panel because the part is no longer available. The cooktop flashes "e" across all burner controls at times, and sometimes will not recover without a hard power reset.
Honestly, in all my years of working with manufactures, electronics, and equipment in general, I have never experienced problems like these. I have never dealt with a service entity that mishandles or has no knowledge of the product, and can't find or maintain repair groups to work with, and when questioned, customer service personnel are rude and snippy.
DO NOT PURCHASE ELECTROJUNK APPLIANCES, even if Kelly Ripa still makes you believe in the product - unless you are very handy at repairs, have hours of free time, enjoy re-designing, and are prepared to sacrifice your home life in order to keep this worthless junk operational.
OREGON -- We have had our Frigidaire fridge ( # FRS26H5ASB4)about 4 and a half years. Last month we found a fridge full of rotten food and a huge puddle one morning. We called a repair man who said it was the defrost timer. That set us back over a hundred dollars. The next week we replaced an entire fridge full of food. The same thing happened again! This time we were told it was the compressor. We found the warranty and found we were covered. The repair took place within a week. The repair man that worked for Frigidaire told us it was a factory defect and the company was at fault. It is a common problem that they saw all the time. We were told we should get compensation for the hundreds & hundreds of dollars worth of rotting food they cost us. When I contacted the company they said they no longer offer food loss compensation. I had said I would contact the BBB. They said "go ahead nothing you do will get you compensation". Funny thing is they have unresolved issues with the BBB. This tells me they mean it when they say they do not care. They have become so big they do not feel they need to answer to any consumer groups. From what I understand, it was policy to offer food refunds when I purchased the fridge so I am due compensation. They sold me the fridge with that policy intact. It is very deceptive to yank it away when convenient. It must have been too costly to refund the masses of consumers they ripped off. It must have cost them a fortune! Here is an idea. Create a product you can afford to back up! Care about customers a tiny bit. This is a really nasty company in that they do not hide the fact that they do not care. They are pretty matter of fact when they tell you tough luck!
They will even admit they sold you a crap product but they will not give a dime of compensation. Do not buy from this company. A Fridge should last so, so much longer.
ST. PAUL, MINNESOTA -- Stay away from the Electrolux Model EW30DS65GS5 Duel Fuel slide in range. This is an expensive piece of junk. Save your money. Was excited to have a double oven only to have my food burned and inedible. Called Electrolux customer service and received no help. People read off script. Had their service people out, no resolution. Had the service dept. out from local family-owned company I bought this lemon from Warners' Stellian and still the lower oven is less than adequate. It just doesn't work and empty words and several appliance repair people can't make the oven what it isn't!
Talked with manager of store. He was going to contact the Electrolux representative and get back to me. I never did hear back from him. I placed this purchase in dispute with my credit card company and they couldn't help. I should say this stove was purchased in March 2010. As summer came to Minnesota, I did not use the oven much because we cooked outside and I had resolved the fact that I was ripped off by Electrolux and Warners' Stellian, who highly recommended this stove and the sales representative said he owned one himself (He must not use it.).
Now fast forward to Thanksgiving. I want to use the perfect turkey mode on the oven. This requires the use of a probe and when turkey reads 180 degrees your turkey is done. Well the probe must not work, instructions say to use the broiler pan and grid, and the roasting rack. The broiler pan will catch grease spills and the grid will help prevent splatters. The roasting rack will hold the turkey (pg 32). This was against my better judgment having cooked a turkey many times in my 37 years of marriage. But wanted to follow instructions, I was living the Electrolux dream.
My oven was filled with spillovers, so when you opened the door to take out the turkey you were hit in the face with a cloud of smoke that burned your eyes and stunk up my house and the turkey had to be thrown out it was so dry. When we removed the turkey because I said enough is enough this probe must not be working I wanted to heat some rolls inside the oven while the turkey was resting because remember my lower oven doesn't work even though I had several service calls to correct the problem. So today I will begin again to try to get some satisfaction from the people who told me this was such a great product.
OKLAHOMA -- We did a kitchen addition/remodel and purchased an Electrolux single wall oven, Electrolux dishwasher, and Electrolux side by side refrigerator. All appliances are now less than 3 years old and have had major problems. The oven was finally replaced by the extended warranty company after having all of the major components replaced (some more than once). I was literally without an oven for months at a time. It was a runaway temperature issue and was unsafe to use.
When I contacted Electrolux they offered 50% toward a new oven ( what a joke!). Then the dishwasher quit draining. We had the part replaced that operates that and were recommended to also replace the pump (was making noise and would go out soon). This one we didn't have the extended warranty on and it was a $300 repair.
Next (currently) the refrigerator failed. Error code is communication error. They are replacing both control boards (again extended warranty). It has been 3 weeks and Electrolux finally shipped the parts yesterday!!! We have also had issues with the ice maker which is yet to be diagnosed since the whole unit doesn't work. Major appliances only come with a one year warranty! They know the life of their products! Do not buy Electolux!
This fridge has been nothing but a terrible disappointment. We had it for a month when the ice just stopped working, the tray was empty. We are waiting for a repairman. Now the fridge is making a constant banging/knocking noise. It makes about 10 bangs in a row then stops, and restarts in about 2 minutes. It is keeping me up at night. The water dispenser is continually leaking, so there is water sitting in the dispenser all the time. When my kids open the fridge door, water falls onto the floor and makes a puddle on my new tile/grout. Very disappointed with the entire range of products that we bought from Electrolux. I thought we are getting a great brand... We were VERY VERY wrong.
I rang our extended warranty for a fault with this refrigerator, by the time the technician from Electrolux called the loud noise had stopped. He was unable to find a fault and this was charged to us. The service center people at Electrolux have been most rude, and have left a shouted message on my answering machine. Our refrigerator is still making the loud noise (sounds like a worn rusty part knocking sound) when the motor turns on, however, I am told that because the fridge was not making the noise at the time of the call out, that we are liable for the bill.
Please be aware that it does not seem worth paying for an extended warranty, as you have no control over how long the repairer takes to call out. We have wasted the money paid for the extended warranty, and now have to pay for a call out. The fridge is still faulty, but I am told if I call them out again that the same thing could happen, as it is an intermittent fault. We will never buy any product manufactured by Electrolux, Westinghouse etc, as the service people are rude and uncaring, and will never waste our money on an extended warranty again.