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General Electric Company Monogram Series Consumer Reviews

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Don't but Monogram appliances by GE
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Rating: 1/51

BANGOR, MAINE -- Four months out of warranty, my Monogram double wall ovens by GE have stopped working and are showing an error code, F97. I have been told by my local GE service provider that this fault is a “Bulletin Issue” but the only way GE will cover the repairs is if I call GE and obtain a service authorization. I have been on hold for over 2 hours and 15 minutes. Twice people have picked up and placed me back on hold, seemingly confused. DON'T BUY THIS PRODUCT. GE customer service is beyond horrible.

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Piece of Junk X 2
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Rating: 1/51

LOUISVILLE, KENTUCKY -- We purchased our first GE Monogram 36" all refrigerator when we built our house in 2004. It worked well for a few years and then started having the black mold as talked about in other complaints along with excessive moisture in the refrigerator and packaging. There is a LARGE build up of ice on the coils. After 3 repairmen & $500.00 + we thought it was fixed, it wasn't. We decided to purchase a second GE Monogram 36" all refrigerator after talking to the company and feeling that this issue had been resolved.

We purchased the 2nd one in 2011, it was fine for a few years and then the temperature started creeping up. The refrigerator is set to just above freezing, 34 degrees. The internal thermometer says 40 degrees, I put in a portable thermometer, it really is 42-43 degrees in there. We had it worked on once, they replaced a part, Sensor Temp. FF, part # WR55X10025. It was "fixed" for about maybe 6 months. I am done with these, I do think the company knows that these are pieces of junk. I know they are entry-level built-ins, but they don't have to be throwaways!!! I purchased what I should have gotten from the beginning, a Subzero!!! Woohoo.

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Built-in All Refrigerator 36"
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Rating: 1/51

LOUISVILLE, KENTUCKY -- I bought this G.E. Monogram built-in refrigerator 7 years ago, in 2008. From the very beginning it began to grow mold in a way I have never seen in any refrigerator. Every bottle and jar was dotted with black spots of mold. I constantly wiped everything down with Clorox wipes. When repairmen were here for other reasons I mentioned it and asked if there was some kind of setting that needed to be changed. They didn't know of any. In a couple years the mold situation was still out of control. I constantly had to clean it and asked again if there was a filter somewhere that had become contaminated and needed to be replaced, but was told no.

I eventually purchased all new door shelves, at a very heft cost of many hundreds of dollars -- I think about $350 - 400 -- because they had cracked and the cracks filled with mold and I could not get it clean. I have removed all the shelves and drawers many, many times. I've never had to do this with any other refrigerator. In addition the white painted metal is peeling off and rusting everywhere. Wherever the paint is chipped it rusts. The lower edges of every shelf bracket have rusted. This had happened within 2-3 years of purchase.

Also the drawer tracks are loose. I have to tighten the screws all the time, but they re-loosen. I store water and drinks in the drawers, as I'm sure many people do and they obviously were not made to hold any weight. After about 3 years the refrigerator started not functioning well in the summer. It will get warm at the top and the compressor ices up. One repairman replaced a thermostat. I think one put freon in. I've defrosted the compressor many, many, many times. Three times this year alone (middle of June). Once I lost a full refrigerator full of food because of the refrigerator not staying cold.

Now they want to put in a new compressor, which fortunately is under extended warranty, but we will still be paying labor. I think we've paid about $2,000 on parts and service for this unit, probably more. I'm incredibly frustrated that the repairmen do not know what is wrong with my refrigerator and never listen to me when I tell them what my concerns are.

Now I've learned that many people have had the exact same problems. Why doesn't the dealer know about this? Why haven't they told me when I have asked specifically about mold? This is by far the most expensive appliance I have ever purchased and the cost certainly makes the poor performance that much more infuriating.

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUY A DIFFERENT WALL OVEN. I purchased this wall oven in April of 2018. Within a month, that nice interior light would not go off. It is October 2018 and the light is still on continuously. GE has sent a repairman out three times. The oven was installed about 30 days when the problem occurred. Practically brand new. It has been pulled out of my wall, totally taken apart TWICE to try and even get to the lights to replace them. The repairman wasn't really sure what to do, so he replaced the control board as well as the lights... still no change. It's a guessing game as to what the issue is.

It is now October 2018 the oven light is still on. Have been waiting on replacement parts for MONTHS. I had appliances that worked perfectly but talked my husband into UPGRADING to MONOGRAM... what a joke. Worst money we ever spent. Features are ok; hate the knobs because you have to turn to get to everything including the timer to set it for a only a few minutes. Looks pretty in the wall though except, for the light that stays on nonstop.

After the two complete disassemblies by the repairman I asked for a new oven and was told that GE has a policy that as long as the unit functions, it won't be replaced. I was told that since my oven heats up and cooks, it's functional. REALLY? Why put features in appliances if they are not expected to, work? Take my advice... I don't care what else you read... you do NOT want to buy this oven. Get a Kitchen Aid or spend the extra cash to get a WOLF. THIS IS A WASTE OF YOUR MONEY. I have owned GE appliances for 30 plus years and this is the first bad review I've ever written. At this price point, I would expect a better product. GE SHAME ON YOU!

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GE Monogram French Door Refrigerator Did Not Cool Upon Delivery
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Rating: 1/51

ST LOUIS, MISSOURI -- Bought a GE Monogram French Door counter depth refrigerator from Sears Outlet, with a warranty. In the store it was cooling. Upon deliver it was not cooling. The unit was only six months old. Sears presented the unit as not being refurbished and the minor dent on each side was the defect. I called GE and was told to call where I purchased the unit. The sales representative was extremely rude.

I called my warranty company and the representative sent said it is low on coolant and indicated I should call GE because they would have all the information and tools to fix it. He didn't even pull it out from the wall. He further indicated the warranty company doesn't see new refrigerators, therefore, not too familiar with how to fix. I called GE again and the greatest service representative was sent to my house to look at the refrigerator! He linked the refrigerator to his computer to take the vitals. He pulled out and unscrewed the back to find the seal had been tapped, which Sears claimed nothing was refurbished.

He phoned GE who pointed him to Monogram. Monogram customer service representative said they could not help and would not replace and indicated to send back to Sears. It was an awful experience as I was sold a warranty the didn't support the product, and the Monogram, which was a brand new unit with a minor indentation on each side, did not cool. It wouldn't have been so bad, but it was such a beautiful solid refrigerator, and I was so excited to have it, and it didn't work. Regardless, Monogram should have stood behind this six month old unit. The only reason I would buy a GE is because the service representative who came to my house was so great.

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GE Mono Refrigerator Mold
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Rating: 1/51

CINCINNATI, OHIO -- We too, like many others have had the same problems with our GE 36" Monogram refrigerator. The problem is definitely a manufacturing defect, that GE will not admit. The problem is widespread with this model. We had the paint chip and rust start within the first year, and then the black mold started on the interior. We too, had certified GE service tech. give us a line of BS, said the refrig. needed freon. After reading the posts of many other owners having the same problems, (thanks to all for posting) it has saved us from buying another GE mono refrig. to replace ours.

We have the dilemma of having our cabinetry reworked because the refrigerator is built in with custom panels. We found an Electrolux single door we are going to try to retrofit. GE can have our refrigerator! They should have their engineers fix the mfg. defect or stop selling this model. It is a health hazard! Do not buy a GE Monogram refrigerator.

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GE Monogram Refrigerator - Mold Issues
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Rating: 1/51

GLEN MILLS, PENNSYLVANIA -- My GE Monogram refrigerator has had a mold problem for the last 8 years and they won't admit there is a problem with the refrigerator. All parts were replaced since I have owned it, sometimes twice. I have to disassemble and clean the whole refrigerator every 2 months due to the mold. I have had many different brands of refrigerators, including a Sub Zero, Whirlpool, Roper and never had mold in any of them, even at a seashore home.

When you contact GE, they say that the refrigerator is operating the way it is designed to do.They even said that the apples and oranges in the fridge cause a lot of moisture. (You have got to be kidding!) I am disgusted. I have just cleaned it again, for the umpteenth time and am afraid to put any food in it. I am taking pictures daily to see how fast the mold develops while it is empty. I will never buy another GE product again.

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The Worst Appliances
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Rating: 1/51

SALT LAKE CITY, UTAH -- We built our house five years ago and had two GE Monogram dishwashers installed (along with other GE Monogram appliances that aren't great either), each have been serviced MULTIPLE times. Even after service, they still make horrible clicking noises and now one of them is broken and leaks. I can not even describe the amount of frustration we have felt in dealing with each of these dishwashers.

We paid $2000 each for these dishwashers and the Bosch we bought for our last house cost us $600. We never had a single problem with that one even after 12 years. After I had these serviced so many times the head guy in charge of fixing them referred me back to GE. I was told I could get new ones at a prorated cost. ARE YOU FREAKING ME? I would NEVER replace my appliances with GE MONOGRAM EVER!

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Horrible Quality Issues With GE Monogram Stoves
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Rating: 1/51

We are having a horrible experience with our 36" GE Monogram Propane Stove. In the past two years, the stove has had three major parts that have failed. Here are the failures:

  • Replaced oven ignitor - The oven would not heat up to the desired temperature.

  • Replaced top burner - One of the burner would not get to flame to the same level as the other three burners. Even after adjustment requires us to get a new burner.

  • Replaced oven burner - The oven smells of gas and we hear an explosion happening in our oven. The technician indicated the burner with the ignitor builds up gas and we get a small explosion in the oven.

Needless to say we are very disappointed over the lack of quality the GE Monogram Oven has provided.

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Refrigerator Dishwasher Range Hood
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Rating: 1/51

FAIRFIELD, CONNECTICUT -- Refrigerator, Dishwasher, Range Hood. I bought these and more a year and a half ago. Right off the bat I had dishwasher problems. It would not dry the dishes on a 5 hour full cycle. Not good! Put away wet dishes! I might as well do it myself by hand. Next came the Rangehood bulbs. One after the other over and over at $30 per bulb. I am on my 12th bulb. Suppose to last 2000 hours in the same time frame. I bought a box of latex gloves just for doing this job. Think about that for a moment! Then the refrigerator the freaking fans and compressor. Jeez just running and running loud too. Incessant it will bug you so much you will hear it in your sleep. For $15k definitely not worth it. Looks nice but lipstick on a pig is still a pig.

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General Electric Company Monogram Series Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 24 ratings and
46 reviews & complaints.
Contact Information:
General Electric Company
3135 Easton Tpke
Fairfield, CT 06432-1008
203-373-2211 (ph)
GE (fax)
www.ge.com
richard.wacker@corporate.ge.com
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