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General Electric Company Monogram Series

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Mildew growing in the refrigerator
Posted by Salerno on 01/01/2010
I have had a bad problem with mildew growing in my refrigerator. I have an all refrigerator GE Monogram. Paid a small fortune for it. I have never had a refrigerator get mold INSIDE it before. It appears on the shelves, on the walls, between the drawers. It's awful. I've call GE twice and they weren't any help at all. Has anyone else had a problem like this. It is so frustrating.

     
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Posted by Anonymous on 2010-01-01:
ummm...Is the refrigerator on??? Ive only heard mildew grow inside a refrigerator when it is off.....Ummm.....also, have you tried cleaning it? Maybe you better turn it off, take everything out of it, get a bleach cleaning agent, and just go ape-wall in there....scrub-a-dub-dub it from top to bottom......that's what I would do. I can't see GE liable for mold and mildew. They can't control the environment....Also, what setting is your fridge on? maybe you have it set too low. Tuen it down more, to make it colder in the fridge.
Posted by Anonymous on 2010-01-01:
Too much moisture and warmth. Turn your setting to a colder temperature and CLEAN it every month or so. Mine grows mold too if I neglect to clean spills and keep it too warm...
Posted by HollyNoel on 2010-04-07:
I have the same horrible problem with my GE Monogram. I have never had a problem like this before with any other refrigerator; and, quite frankly, the others cost less than a fraction of the cost of this monster! I am sorry I purchased this refrigerator; this is disgusting, and yes, we keep our fridge quite cold. Any colder, the electric company would permanently own our home! I have yet to contact the company, thinking that I needed to clean the fridge out more often. But it has gotten to the point of ridiculous, and I will contact them. I will keep everyone posted as to the outcome.
Posted by Buneez on 2010-04-30:
Have you considered purchasing a reliable thermometer and checking the internal temperature? I've had warm-up issues (on-going) for a year with my new fridge. Your unit should ideally be within 35-40*F for safety. Even units with built-in thermometers should be checked! These electronic gadgets fail, too!
Posted by Scudda on 2010-12-18:
My 36" Monogram refrigerator has been growing mold since we put it in. Don't waste your time with a repairman. He told me that it was growing because my refrigerator is dirty! Be that as it may, it is no dirtier than all the other refrigerators that I have owned and it is very much cleaner than my secondary refrigerator all of which never grew mold. Everything has been bleached and that doesn't stop it from coming back. It is very embarrassing to hand someone something out of the refrigerator and have black mold growing up the side. I think there is no help from GE on this.
Oh and as to the temperature, things are starting to freeze it is so low.
Posted by Cgreene on 2013-12-03:
Same thing. GE Monogram kept nice and cold. Seal cleaned and checked, could clean. Inside is cleaned with bleach, peroxide, you name it. Super clean inside the fridge. No leftovers more than a few days old and nothing expired or moldy. Cleaned every couple months top to bottom. Mold growing on the tops of bottles etc. Mold in glass shelf crevices, drawers, on walls Etc. SO frustrating. Nobody has heard of it or knows what to do. New brand for me next time.
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General Electric Frustration--Faulty Refrigerator and Worse Customer Service
Posted by Dbails on 01/09/2010
We have a new GE built-in refrigerator. It's barely more than a year old. Last week, rather suddenly, the refrigerator started getting warmer, while the freezer compartment got colder. The refrigerator ended up hovering around 52 degrees, while the freezer is around -30 (our ice has ice on it, if you get the idea....) We called GE customer service and, first, were disappointed to find they work 9-5 Mon-Friday. Secondly, the best they can do is give you a half-day window when a repair person might show up. Because of work schedules, it took us days to get something on the calendar. When the tech guy finally showed up, he spent an hour fiddling around, eventually replacing a "temeperature sensor" and telling me it should normalize within 12-24 hours. It didn't. Nothing changed at all, except for the refrigerator getting a few degrees warmer.

What makes this more frustrating was the subsequent calls back to GE customer service. The representative seemed pretty nonchalant about the $150 in food that was spoiled and all of the inconvenience this has caused, and had an attitude like it's our problem we'd need to re-arrange work again for another appointment. She did finally say she'd try to get an "emergency rep" out on Friday. My wife explicitly instructed them to call her cell. No one ever called.

When you spend $5K on a refrigerator, and purchase the extra warranty, you expect more. First, you expect the product to work, not break down after a year. Second, you expect GE to treat you like a customer who has spent $5,000 on a product. That includes working weekends if necessary so a family can store its fresh food. And on that point, they should be writing us a check for our groceries.

Miserable experience. Don't buy GE. They deserve--and no doubt eventually will--go the way of the America car company.
     
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Posted by Enrique on 2013-07-08:
I wish we saw this review before buying out GE refrigerator. We had it for 7 years. It broke down 6 times costing hundreds in repairs until it finally broke down completely recently. GE "helped" us buy another GE refrigerator at a miserable discount only to find out that its a cheaper quality from the one that we purchased originally.
The bottom line: don't buy GE products. I completely agree that, sadly, other countries are making better products for equal or less money. Its very sad.
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GE Monogram Gas Cooktop makes constant humming noise
Posted by Hartmandesign on 11/03/2009
The cooktop makes a continual humming sound which GE engineers advise us is NORMAL. This is the transformer that provides spark to the burners. When the house is quiet at night, I can hear this thing humming from across the room. I have $20 products with plug-in transformers that are silent...GE engineers can't do the same on a $2,000 gas cooktop? Pathetic engineering. I hope we don't experience similar letdowns with the other new GE Monogram appliances in our kitchen, but I'm not taking this as a hopeful sign...
     
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Posted by qualityappliance on 2009-11-04:
If the cooktop is still in warranty have GE send out a technician to replace the transformer. If not you can change it yourself or have an independent service company do it for you. Be sure that any service company you use is familiar with the Monogram line because they are a little different.
Posted by Anonymous on 2009-11-04:
Quality, the OPs first line says the GE engineers claim the noise is normal. Probably like the humming noise a refrigerator makes. If the noise is normal, exactly what is the problem? If it is too loud, then exchange it for another model. Surely the OP has not had it too long to exchange if the noise bothers her that much.

And no, I am not being a smart alek. Just being reasonable.
Posted by Anonymous on 2009-11-04:
A 'hum' comming from the spark module is not normal. I have never witnessed this...Clicking noises yeah,but humming noises no...Do what Quality says,have a technician (that can handle GE warranty claims) come out and repair...
Posted by qualityappliance on 2009-11-12:
Without acually looking at and listening to the unit all I can do is provide an educated guess. There is a transformer because the electronics in the monogram cooktop are 220 volt. If the transformer is making a constant humming noise I would complain too.

Lady, Does your truck rumble when not in use?
Posted by Anonymous on 2009-11-12:
Quality, no, but my refrigerator hums all the time.
Posted by edreview on 2009-12-09:
I Purchased a Monogram gas cook top. A hum sound comes from the transformer. The GE technician replace the transformer, the hum became worse. GE then replaced the cook top with a new cook top. The new cook top also hums. A new technician came out and said that replacing the transformer is all he can do, and if it did not work last time it probably will not solve the problem. I am now trying to resolve with GE, but have no resolution yet.
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Beware of GE Appliances
Posted by on 06/24/2011
We do not recommend purchasing GE Applicances - especially GE's top end Monogram line! It's not possible to fully describe our frustrating experience with GE. But we suggest they stop using the slogan “GE Cares” when clearly “GE Does Not Care”...as evidenced by our experience and others we have read about online. We'll make this as brief as possible 1) inaccurate information provided by their repair center schedulers 2) incompetent tech who can't diagnose a simple problem and order the right parts 3) "Consumer" Advocates who should be renamed "GE Advocates" 4) "Consumer" Advocate Supervisor Starla who made it clear that GE doesn't stand behind appliances after they are out of warranty and could only provide solutions that required the consumer to be inconvenienced 5) no one else to speak with - why is GE management afraid to speak with their customers?

We now have black mold forming in our refrigerator - which will probably continue to get worse over the next four plus days due to the previous incompetent tech. But our "Consumer" Advocate was right behind the consumer by recommending the consumer clean up the black mold. Did we mention we will be without a refrigerator for a minimum of 4 more days? Wait - once again our "Consumer" advocate suggested the consumer should go out and find a refrigerator rental - thanks again for making it convenient for the consumer by recommending something else we would need to do ourselves even though their tech "expert" was the one at fault. Oh and we'll need to figure out how to take another day off of work because "expert" tech #1 claims there aren't enough consumers who want to schedule Saturday appointments!

We did everything right, we scheduled our repair with one of their "expert" techs, we waited for our appt, and we were willing to fully pay for the parts and labor. The next right thing we will do is replace our 6 year old $3000 Monogram refrigerator with a company who truly CARES. We're sure the competition will gladly take our business. While we're at it, we'll also replace our GE oven, microwave and dishwasher just so we don't have to live thru another experience of “GE CARES”.

     
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Posted by trmn8r on 2011-06-24:
You're going to replace a bunch of perfectly good appliances because they say GE on them? That sounds like a waste of money.

If your appliance is out of warranty, and it is 6 years old, I wouldn't expect GE to stand behind it. Maybe next to it, 10 feet away. It sounds like your primary complaint is with the service. Appliance service can take weeks - it is a pretty tough situation.
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Who can help me with this mold issue?
Posted by Bellpartyof4 on 09/03/2013
I purchased the GE MONOGRAM 36" all fridge and all freezer. The refrigerator continuously grows mold. It is VERY frustrating to say the least! I take everything out, food, condiments, drawers, wipe EVERYTHING down with vinegar water, baking soda and I've used bleach, which they don't advise. Within a month the bottles in the doors and tops of pickle jars, etc have visible mold growing on them. Within a month in a half it grows on the walls. If I put a six pack of beer in the fridge within a day the paper carton feels damp. I had to have my evaporator coil replaced and I spoke to the repair man about it. He stated GE was having this issue on certain models, to call in. I did and they acted as if they had never heard of this before.

Could someone PLEASE advise me on what to do? It is very embarrassing!!
     
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Posted by John Nicholson on 2013-09-04:
You have been doing all the normal things to get ride of it, but by just cleaning the inside of the fridge you will not get rid of mold unless you destroy it at it's source---as you probably know. You have an infestation somewhere hidden from view and probably access. After all you have done with no permanent result, I would junk the thing and buy another, tho not a GE given their attitude. Sometimes you just have to face facts and take the hit. Unless you can find the source, you will never be happy with this fridge.
Posted by BigAl on 2013-09-04:
Sounds to me like your insulation got wet and that is your original source of the mold. Everything removable(shelving, bins,etc) should be soaked in a tub several hours with vinegar added.Shut your fridge off.A brush needs to be used on the inside so that all areas are taken care of. Use your previous solutions in a spray bottle to better cover corners. Everything that was in your fridge prior to cleaning is contaminated. Do not reintroduce mold by returning pickle jars etc back to the fridge. Keep in mind that any part that you miss will make the whole job worthless.
Posted by olie on 2013-09-05:
Also, let everything dry thoroughly before you restock the fridge. Use coolers to keep your unmoldy food cool.
Posted by Pbell on 2013-09-05:
Thanks for your advise! I guess I'll take everything out and throw it away, clean it and shut it off to dry out. Tossing it and buying a new one isn't really a possibility. I have custom cabinets around the units plus they cost me $11,000!
Posted by Waveland on 2013-09-24:
Had exact same problem. It's not what you are doing. GE knows about it and refuses to notify consumers of the problem. I did lots of complaining and finally got someone out and they knew exactly what it was. Got brand new frig in late 2007. Fought the problem for over year. Been a while but if I remember correctly it was the condenser that was not cooling down fast enough once door was shut after opening. Everything would eventually have mold on it - bottles, containers, everything. We would take it apart, clean everything just like all are recommending - about every six weeks. It took about 2 mos to get it fixed. After waiting for weeks for appt, then them ordering, then not ordering everything needed, then going out again cuz they didn't do something right - then had to wait to schedule some person that would move it out of hole cuz that wasn't in repair persons contract - no kidding. Lived out of ice chest for almost 2 mos. My question was: if GE knows about the problem, why are you not being proactive and calling, email owners and repairing before we go nuts on you. No answer. Especially when you consider what the thing cost. Bought Monogram frig because we wanted all frig - Profile for rest of kitchen. Dishwasher doesn't clean - have tried everything. Doing research found that they have problem with fires in my model - then a recall on them. I input model and serial number but even though mine is same dates and models, they claim mine serial # wasn't one of them. Got into this tonight because I was looking for answers about oven - just quit working - has power just won't turn on. Would take another GE appliance if they gave them to me. Extended warranty is bull. Shouldn't an appliance work beyond a couple yrs.? They have the nerve to send emails about their new appliances, sales, offers but can't email you when there is a problem with the ones you own.
Posted by concerned on 2013-09-27:
You have an evaporator fan that is running 24/7 when the door is closed and the door switches are activated. There is a fix that involves rewiring the fan wires so that the evap fan only comes on when the compressor comes on. Otherwise you will have consistent mildew.
Posted by maggie on 2014-04-20:
I have had this problem starting shortly after purchase in March 2010. took out 5-yr warranty, had 3 service calls (one guy said it didn't have a fan or whatever to pull out moisture) I called GE many times and Bankers warranty to no avail. GE kept putting me off or didn't return calls. then they said it was my fault because it was installed in the garage. I have 2 other fridges there, one an all-fridge subzero and have never had a problem in 15 years. Like you, anything with a paper label starts molding and I've cleaned, sprayed and dried it out 2 times and mold keeps coming back. When I close the door I hear a gurgeling sound coming from the bottom, so sounds like moisture is moving somewhere. now things are rusting. what a piece of crap! I paid $2,000 which was half of original price because it was in a clearance warehouse. I wish I knew what to do also! they just ignore us. I will never buy another GE appliance. I don't feel that the garage is the problem - it is insulated and we don't have high humidity (north and inland from San Diego. It's sad that a company as old as GE would sink this low. I'd like to hear if anyone has had any satisfaction re this.
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GE Appliances Are Terrible!!
Posted by Sara533 on 03/27/2013
I have purchased 6 brand new appliances from GE in the last two years, most of them Monogram. Of the 6 products, 3 have been defective and required multiple service visits to fix the problem. I have had problems with the refrigerator, dryer and also oven. Refrigerator Freezer door did not seal (4 service visits to replace). Dryer made horrible noise (4 service visits to replace motor). Oven broiler does not work (currently sitting at home for 4 hours waiting for service tech to arrive). THESE WERE ALL BRAND NEW APPLIANCES!!

I have already had to waste an entire week for service on these various appliances. A week out of my office with no income because of these defective products and yet GE is not held accountable in any fashion. Additionally their customer service is terrible to boot. Warning to all people considering purchasing GE appliances, they may look shiny and pretty on the outside BUT THEY ARE GUARANTEED TO COST YOU IN THE LONG RUN BECAUSE THEY DO NOT WORK!

After all why pay for appliances that do not do the job they were designed to do! Run, not walk away if you are ever tempted to buy a GE product.
Read Company Response
Company Response on 04/25/2013:
Hello, this is Donna from GE. I'm sorry to hear about your experience with your refrigerator, dryer and oven. Can you take a moment to email us at eResponse@ge.com please? We would like to take a look at this for you.
     
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Posted by Dakota1015 on 2013-03-28:
The GE Monogram appliances have some issues, but the standard GE appliances are actually pretty good.I have a GE refrigerator, range, over the range microwave, washer and dryer that are all going strong after 15 years.
If not GE, which brand of appliances do you think are better?
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GE Monogram Dishwasher ZBD7100G05SS
Posted by Kevinandkim99 on 08/26/2012
WINDERMERE, FLORIDA -- I bought this dishwasher along with $23,000 in GE Monogram appliances in my house. The lower rack rusted within a couple years and now is nearly fully rusted out. GE Parts lists the bottom rack alone for $350 (the top rack is $587). The combination of these two parts, that SHOULD BE nearly indestructible but are plainly incompetently manufactured, is about the price of a brand-new high end dishwasher. I would never buy another GE dishwasher again.
     
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Posted by GE_Appliances on 2012-10-23:
Hello Kevin and Kim. This is Julie and I work for GE. I just came across your review and am so sorry to hear about your experience. Please email us at eResponse@ge.com and we'll look into this further. Thanks.
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GE Monogram Has "Sweating" Problem
Posted by Dolaeckberg54 on 09/26/2011
My GE MONOGRAM refrigerator was sweating inside the wall for 10 years until the water finally saturated enough for the floor tiles to come loose. When the contractor removed this 600 lb refrigerator there was black mold growing on the drywall, cabinets and floor surrounding this built in fridge. The damaged cost 41,000. to renovate my high end kitchen which GE reimbursed me for. They were also kind enough to give me a replacement new model at no charge as they admitted liability for this defective fridge. I thought things were OK but recently I have discovered this new model is doing the same thing the older defective model did. I guess they don't learn from their mistakes. If GE knows about these problems then why don't they warn us??? I had to fight tooth and nail to get them to cover the damage last time and now I am heading back into hell for a 2nd round of the battle. Lets hope GE agrees to cover the damage this time. If you own GE appliances you better make sure you have good homeowners insurance. This very expensive high end fridge SUCKS!!!!

     
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Posted by Venice09 on 2011-09-27:
GE reimbursed you $41,000 to renovate your kitchen and then replaced the defective refrigerator with another defective one that will cause the same problem?

I wonder if other people had this problem and how much GE has paid out. That mold sounds like a lawsuit waiting to happen. It can be a major health hazard.
Posted by Arash on 2012-06-12:
My Ge Fridge is doing the same thing.
PlASE ANY ADVICE?
Posted by sad GE customer on 2013-03-20:
I know the family this happened to. YES GE paid 2 times to clean up the water damage to their home. First time 10 years of mold growth.VERY BAD!GE paid for $40,000. damage. 2nd time only 2 years went by before they found the new replacement model was also having a condensation problem from the back of the built in fridge. This time they paid $15,000 for clean up/damage. They should have got a lawyer but didn't. I think they found a family in California with the same model doing the same damage. Apparently GE paid out big bucks. We tell everyone we know, even stop people in the store and tell them of what my friends went thru. DO NOT BUY GE!!!!!
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GE and Assurant will not honor the GE Extended Service Contract the way it is written
Posted by Wee on 06/23/2011
GE nor their extended contractual fulfillment partner Assurant honor the verbage as written in their service contract schedule. They simple chose to ignore their obligation's to me as a customer by doing what is best for their own benefit.

Here is the situation, I have an extended service contract and requested service on a monogram downdraft fan which is protected under the plan. After having to repair this product over five times in the pass few months the contract administrator for GE deemed my product non-repairable. My contract states "Your remedy is to select a GE Product or a Monetary credit from schedules 1 or 2". I choose number one which is the GE product schedule. This schedule provides me with a GE Monogram replacement fan and I would pay the different based on the years I used the product minus what I paid for it. Both GE and Assurant informed me that they will not honor the product schedule because Assurant does not have GE products to offer as a replacement. It seem to me that if Assurant did not have the product and they are administering GE's contracts then get the replacement item from GE. The GE and Assurant customer relations department could not understand why I would think that GE would supply a replacement downdraft fan as stated in my contract. They apologized and said that they were sorry, but they could only offer the monetary buyout which is 10% less then the GE Product replacement. Note: with no GE product replacement and if I accept the monetary buy out I would have to pay labor to take out and install a new fan. A downdraft fan that was under extended warranty.

This was truly a lesson learned for me. I now understand that as a consumer I must stay as far away as possible from GE products. Also, I hope that those of you who are reading this note will not just listen to my note but ask around about the GE/Assurant service issues. I have found out through my friends and associates that the service relationship between these two companies has caused them more then a couple of headache.

Good luck with your GE products. I use to enjoy mine until GE brought it to my life how their extended service contracts are fulfilled.
     
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Posted by Venice09 on 2011-06-23:
Helpful review. This is why extended warranties are often not worth the paper they are written on. They only offer a false sense of security. There is always a loophole.
Posted by trmn8r on 2011-06-23:
This is interesting. I can't say I understand all the details, but I get the jyst of it.

I'm sorry you were blindsided by this. Looks like they reached into the fine print with a microscope.
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Worst ever refrigerator
Posted by Bad fridge on 02/22/2011
This fridge is by far the worst appliance I have ever purchased!!!!! It has destroyed numerous food items and has cost me untold funds to attempt repairs which have never worked. How about a class action law suit.
     
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Posted by Kurizumaru on 2011-02-22:
How about more details? What model is it? How has it destroyed food? What have you done to try to get it repaired?
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