LOUISVILLE, KENTUCKY -- We purchased our first GE Monogram 36" all refrigerator when we built our house in 2004. It worked well for a few years and then started having the black mold as talked about in other complaints along with excessive moisture in the refrigerator and packaging. There is a LARGE build up of ice on the coils. After 3 repairmen & $500.00 + we thought it was fixed, it wasn't. We decided to purchase a second GE Monogram 36" all refrigerator after talking to the company and feeling that this issue had been resolved.
We purchased the 2nd one in 2011, it was fine for a few years and then the temperature started creeping up. The refrigerator is set to just above freezing, 34 degrees. The internal thermometer says 40 degrees, I put in a portable thermometer, it really is 42-43 degrees in there. We had it worked on once, they replaced a part, Sensor Temp. FF, part # WR55X10025. It was "fixed" for about maybe 6 months. I am done with these, I do think the company knows that these are pieces of junk. I know they are entry-level built-ins, but they don't have to be throwaways!!! I purchased what I should have gotten from the beginning, a Subzero!!! Woohoo.
ST LOUIS, MISSOURI -- Bought a GE Monogram French Door counter depth refrigerator from Sears Outlet, with a warranty. In the store it was cooling. Upon deliver it was not cooling. The unit was only six months old. Sears presented the unit as not being refurbished and the minor dent on each side was the defect. I called GE and was told to call where I purchased the unit. The sales representative was extremely rude.
I called my warranty company and the representative sent said it is low on coolant and indicated I should call GE because they would have all the information and tools to fix it. He didn't even pull it out from the wall. He further indicated the warranty company doesn't see new refrigerators, therefore, not too familiar with how to fix. I called GE again and the greatest service representative was sent to my house to look at the refrigerator! He linked the refrigerator to his computer to take the vitals. He pulled out and unscrewed the back to find the seal had been tapped, which Sears claimed nothing was refurbished.
He phoned GE who pointed him to Monogram. Monogram customer service representative said they could not help and would not replace and indicated to send back to Sears. It was an awful experience as I was sold a warranty the didn't support the product, and the Monogram, which was a brand new unit with a minor indentation on each side, did not cool. It wouldn't have been so bad, but it was such a beautiful solid refrigerator, and I was so excited to have it, and it didn't work. Regardless, Monogram should have stood behind this six month old unit. The only reason I would buy a GE is because the service representative who came to my house was so great.
We purchased all GE Monogram appliances when we remodeled our kitchen a few years ago. All appliances have broken in a short period of time, but this is the worst. We discovered black mold growing inside our expensive refrigerator. Called GE and the representative at Monogram had the nerve to tell me there's nothing they can do about it!!!!
There was a class action lawsuit against them for this issue and GE never notified anyone who purchased this refrigerator. They had to replace it as there was no way for the servicemen to fix it! And this is what I spent a lot of money on??? I'm pissed beyond belief. NEVER BUY GE PRODUCTS!!! Have to get a lawyer to sue them now.
LOUISVILLE, KENTUCKY -- I bought this G.E. Monogram built-in refrigerator 7 years ago, in 2008. From the very beginning it began to grow mold in a way I have never seen in any refrigerator. Every bottle and jar was dotted with black spots of mold. I constantly wiped everything down with Clorox wipes. When repairmen were here for other reasons I mentioned it and asked if there was some kind of setting that needed to be changed. They didn't know of any. In a couple years the mold situation was still out of control. I constantly had to clean it and asked again if there was a filter somewhere that had become contaminated and needed to be replaced, but was told no.
I eventually purchased all new door shelves, at a very heft cost of many hundreds of dollars -- I think about $350 - 400 -- because they had cracked and the cracks filled with mold and I could not get it clean. I have removed all the shelves and drawers many, many times. I've never had to do this with any other refrigerator. In addition the white painted metal is peeling off and rusting everywhere. Wherever the paint is chipped it rusts. The lower edges of every shelf bracket have rusted. This had happened within 2-3 years of purchase.
Also the drawer tracks are loose. I have to tighten the screws all the time, but they re-loosen. I store water and drinks in the drawers, as I'm sure many people do and they obviously were not made to hold any weight. After about 3 years the refrigerator started not functioning well in the summer. It will get warm at the top and the compressor ices up. One repairman replaced a thermostat. I think one put freon in. I've defrosted the compressor many, many, many times. Three times this year alone (middle of June). Once I lost a full refrigerator full of food because of the refrigerator not staying cold.
Now they want to put in a new compressor, which fortunately is under extended warranty, but we will still be paying labor. I think we've paid about $2,000 on parts and service for this unit, probably more. I'm incredibly frustrated that the repairmen do not know what is wrong with my refrigerator and never listen to me when I tell them what my concerns are.
Now I've learned that many people have had the exact same problems. Why doesn't the dealer know about this? Why haven't they told me when I have asked specifically about mold? This is by far the most expensive appliance I have ever purchased and the cost certainly makes the poor performance that much more infuriating.
CINCINNATI, OHIO -- We too, like many others have had the same problems with our GE 36" Monogram refrigerator. The problem is definitely a manufacturing defect, that GE will not admit. The problem is widespread with this model. We had the paint chip and rust start within the first year, and then the black mold started on the interior. We too, had certified GE service tech. give us a line of BS, said the refrig. needed freon. After reading the posts of many other owners having the same problems, (thanks to all for posting) it has saved us from buying another GE mono refrig. to replace ours.
We have the dilemma of having our cabinetry reworked because the refrigerator is built in with custom panels. We found an Electrolux single door we are going to try to retrofit. GE can have our refrigerator! They should have their engineers fix the mfg. defect or stop selling this model. It is a health hazard! Do not buy a GE Monogram refrigerator.
LONG BEACH, CALIFORNIA -- GE Monogram is a $6000.00 refrigerator that is a total waste of money and time. It constantly grows mold, the seals broke, the fans broke, the motherboard goes out, the ice machine doesn't work. If you want to spend $6,000 on a refrigerator and then constantly pay for repairs then this is your machine. I had 3 repair technicians tell me if a piece of garbage and unrepairable. But the representative on the GE Monogram phone line swore to me that they are certified Representatives could fix it. Only to spend another 108 dollars to be told it's not fixable. Dishwasher is pretty much a piece of crap too period. I will never buy another GE product as long as I live.
We do not recommend purchasing GE Applicances - especially GE's top end Monogram line! It's not possible to fully describe our frustrating experience with GE. But we suggest they stop using the slogan "GE Cares" when clearly "GE Does Not Care..." as evidenced by our experience and others we have read about online. We'll make this as brief as possible.
1) Inaccurate information provided by their repair center schedulers.
2) Incompetent tech who can't diagnose a simple problem and order the right parts.
3) "Consumer" Advocates who should be renamed "GE Advocates".
4) "Consumer" Advocate Supervisor ** who made it clear that GE doesn't stand behind appliances after they are out of warranty and could only provide solutions that required the consumer to be inconvenienced.
5) No one else to speak with - why is GE management afraid to speak with their customers?
We now have black mold forming in our refrigerator - which will probably continue to get worse over the next four plus days due to the previous incompetent tech. But our "Consumer" Advocate was right behind the consumer by recommending the consumer clean up the black mold. Did we mention we will be without a refrigerator for a minimum of 4 more days?
Wait - once again our "Consumer" advocate suggested the consumer should go out and find a refrigerator rental - thanks again for making it convenient for the consumer by recommending something else we would need to do ourselves even though their tech "expert" was the one at fault. Oh and we'll need to figure out how to take another day off of work because "expert" tech #1 claims there aren't enough consumers who want to schedule Saturday appointments!
We did everything right, we scheduled our repair with one of their "expert" techs, we waited for our appt, and we were willing to fully pay for the parts and labor. The next right thing we will do is replace our 6 year old $3000 Monogram refrigerator with a company who truly CARES. We're sure the competition will gladly take our business. While we're at it, we'll also replace our GE oven, microwave and dishwasher just so we don't have to live through another experience of "GE CARES."
We have a new GE built-in refrigerator. It's barely more than a year old. Last week, rather suddenly, the refrigerator started getting warmer, while the freezer compartment got colder. The refrigerator ended up hovering around 52 degrees, while the freezer is around -30 (our ice has ice on it, if you get the idea....). We called GE customer service and, first, were disappointed to find they work 9-5 Mon-Friday.
Secondly, the best they can do is give you a half-day window when a repair person might show up. Because of work schedules, it took us days to get something on the calendar. When the tech guy finally showed up, he spent an hour fiddling around, eventually replacing a "temperature sensor" and telling me it should normalize within 12-24 hours. It didn't. Nothing changed at all, except for the refrigerator getting a few degrees warmer.
What makes this more frustrating was the subsequent calls back to GE customer service. The representative seemed pretty nonchalant about the $150 in food that was spoiled and all of the inconvenience this has caused, and had an attitude like it's our problem we'd need to re-arrange work again for another appointment. She did finally say she'd try to get an "emergency rep" out on Friday. My wife explicitly instructed them to call her cell. No one ever called.
When you spend $5K on a refrigerator, and purchase the extra warranty, you expect more. First, you expect the product to work, not break down after a year. Second, you expect GE to treat you like a customer who has spent $5,000 on a product. That includes working weekends if necessary so a family can store its fresh food. And on that point, they should be writing us a check for our groceries. Miserable experience. Don't buy GE. They deserve -- and no doubt eventually will -- go the way of the America car company.
GE nor their extended contractual fulfillment partner Assurant honor the verbiage as written in their service contract schedule. They simply chose to ignore their obligations to me as a customer by doing what is best for their own benefit.
Here is the situation, I have an extended service contract and requested service on a Monogram downdraft fan which is protected under the plan. After having to repair this product over five times in the past few months the contract administrator for GE deemed my product non-repairable. My contract states "Your remedy is to select a GE Product or a Monetary credit from schedules 1 or 2." I choose number one which is the GE product schedule. This schedule provides me with a GE Monogram replacement fan and I would pay the difference based on the years I used the product minus what I paid for it.
Both GE and Assurant informed me that they will not honor the product schedule because Assurant does not have GE products to offer as a replacement. It seem to me that if Assurant did not have the product and they are administering GE's contracts then get the replacement item from GE. The GE and Assurant customer relations department could not understand why I would think that GE would supply a replacement downdraft fan as stated in my contract.
They apologized and said that they were sorry, but they could only offer the monetary buyout which is 10% less than the GE Product replacement. Note: with no GE product replacement and if I accept the monetary buy out I would have to pay labor to take out and install a new fan. A downdraft fan that was under extended warranty.
This was truly a lesson learned for me. I now understand that as a consumer I must stay as far away as possible from GE products. Also, I hope that those of you who are reading this note will not just listen to my note but ask around about the GE/Assurant service issues. I have found out through my friends and associates that the service relationship between these two companies has caused them more than a couple of headache. Good luck with your GE products. I used to enjoy mine until GE brought it to my life how their extended service contracts are fulfilled.