General Electric Company Monogram Series

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1.5 out of 5, based on 4 ratings and
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Beware of GE Appliances
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We do not recommend purchasing GE Applicances - especially GE's top end Monogram line! It's not possible to fully describe our frustrating experience with GE. But we suggest they stop using the slogan “GE Cares” when clearly “GE Does Not Care”...as evidenced by our experience and others we have read about online. We'll make this as brief as possible 1) inaccurate information provided by their repair center schedulers 2) incompetent tech who can't diagnose a simple problem and order the right parts 3) "Consumer" Advocates who should be renamed "GE Advocates" 4) "Consumer" Advocate Supervisor Starla who made it clear that GE doesn't stand behind appliances after they are out of warranty and could only provide solutions that required the consumer to be inconvenienced 5) no one else to speak with - why is GE management afraid to speak with their customers?

We now have black mold forming in our refrigerator - which will probably continue to get worse over the next four plus days due to the previous incompetent tech. But our "Consumer" Advocate was right behind the consumer by recommending the consumer clean up the black mold. Did we mention we will be without a refrigerator for a minimum of 4 more days? Wait - once again our "Consumer" advocate suggested the consumer should go out and find a refrigerator rental - thanks again for making it convenient for the consumer by recommending something else we would need to do ourselves even though their tech "expert" was the one at fault. Oh and we'll need to figure out how to take another day off of work because "expert" tech #1 claims there aren't enough consumers who want to schedule Saturday appointments!

We did everything right, we scheduled our repair with one of their "expert" techs, we waited for our appt, and we were willing to fully pay for the parts and labor. The next right thing we will do is replace our 6 year old $3000 Monogram refrigerator with a company who truly CARES. We're sure the competition will gladly take our business. While we're at it, we'll also replace our GE oven, microwave and dishwasher just so we don't have to live through another experience of “GE CARES”.
     
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trmn8r on 2011-06-24:
You're going to replace a bunch of perfectly good appliances because they say GE on them? That sounds like a waste of money.

If your appliance is out of warranty, and it is 6 years old, I wouldn't expect GE to stand behind it. Maybe next to it, 10 feet away. It sounds like your primary complaint is with the service. Appliance service can take weeks - it is a pretty tough situation.
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GE and Assurant will not honor the GE Extended Service Contract the way it is written
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GE nor their extended contractual fulfillment partner Assurant honor the verbage as written in their service contract schedule. They simple chose to ignore their obligation's to me as a customer by doing what is best for their own benefit.

Here is the situation, I have an extended service contract and requested service on a monogram downdraft fan which is protected under the plan. After having to repair this product over five times in the pass few months the contract administrator for GE deemed my product non-repairable. My contract states "Your remedy is to select a GE Product or a Monetary credit from schedules 1 or 2". I choose number one which is the GE product schedule. This schedule provides me with a GE Monogram replacement fan and I would pay the different based on the years I used the product minus what I paid for it. Both GE and Assurant informed me that they will not honor the product schedule because Assurant does not have GE products to offer as a replacement. It seem to me that if Assurant did not have the product and they are administering GE's contracts then get the replacement item from GE. The GE and Assurant customer relations department could not understand why I would think that GE would supply a replacement downdraft fan as stated in my contract. They apologized and said that they were sorry, but they could only offer the monetary buyout which is 10% less than the GE Product replacement. Note: with no GE product replacement and if I accept the monetary buy out I would have to pay labor to take out and install a new fan. A downdraft fan that was under extended warranty.

This was truly a lesson learned for me. I now understand that as a consumer I must stay as far away as possible from GE products. Also, I hope that those of you who are reading this note will not just listen to my note but ask around about the GE/Assurant service issues. I have found out through my friends and associates that the service relationship between these two companies has caused them more than a couple of headache.

Good luck with your GE products. I used to enjoy mine until GE brought it to my life how their extended service contracts are fulfilled.
     
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Venice09 on 2011-06-23:
Helpful review. This is why extended warranties are often not worth the paper they are written on. They only offer a false sense of security. There is always a loophole.
trmn8r on 2011-06-23:
This is interesting. I can't say I understand all the details, but I get the jyst of it.

I'm sorry you were blindsided by this. Looks like they reached into the fine print with a microscope.
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Moisture, mildew and rust
Posted by on
NEBRASKA -- We noticed a moisture problem when we first purchased the Monogram refrigerator. We had a service call and they ordered and shipped a number of replacement parts. My wife became ill, and by the time we got back to the refrigerator repair, GE stated it was no longer under warranty.

I am posting photos of what our Monogram refrigerator interior looks like after a few years service.

     
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Anonymous on 2008-01-29:
We have the Monogram 42" side by side and were not aware of any problems. Do you have any more info about this?
Anonymous on 2008-01-29:
GE,we bring good things to life.
42 cubic Super?Built it I assume?Did it come with your house,or did you go out and buy it?

I like the Thermadore,and Viking line of built in's
Slimjim on 2008-01-29:
This looks like a cover over the evaporator coils, which seem to be visible through the slots. If I'm right, that's not part of the interior but on top of the box. If not, where is this part from? Nothing in my Monogram looks like that.
Anonymous on 2008-01-29:
Steve, (42" double wide) a few years ago we did a kitchen remodel right down to the wall studs. We looked at Sub Zero, way to much money just for a name. We found the Monogram worked, fit and looked best in the new kitchen. We had the cabinet maker make the door panels for it and it looks great. I read all the ratings and it looked like the Monogram was a better unit than even the Sub Zero as far as the mechanics, features and benefits.

We did go with Thermadore on all of the other appliances. We are happy with Thermadore and the Monogram. Slim and a couple other folks have made a couple of comments about some issues with the Monogram but knock on wood we have experienced none of those problems. This site is fortunate to have You, QualityAppliance and Slim around as you three really know your stuff.
Ob/Gyn on 2008-01-30:
It is a Monogram 36" refrigerator only, built in.
It was manufactured in Oct 2002, we purchased it.
The rusted part is the evaporator cover,at the bottom of the refrigerator interior (GE part #6577)The part on the top is the condenser (GE # 8944). The new monogram interiors do look different, which is why I suspect there was an enginering problem with ours.Now that GE has confirmed they will do nothing, I plan to check the fan which the service people did not do with warranty service
Monogram has excellent ratings in Consumer Reports.
GE Doesn't care on 2011-12-16:
Have you actually removed your built in appliance from the cabinet it is installed in? It is a pain in the rear BUT... You might be surprised what you might find behind there. My GE Monogram from 1999 was defective and made condensation drip off the back and soak into the drywall and cabinets surrounding this built in appliance. Guess what happens when you have condensation and you don't know it until it has been going on for many years. MOLD!!!!! It is not as if the water line breaks and you soon see the water. This condensation is a slow leak that hides very well. Please check behind your Monogram. GE sent us a replacement model in 2009 and we recently were told this model has the same problems with condensation as the models made in 1999. That's TEN years of bad products. I wonder how much GE has paid out to consumers for damage caused by their defective refrigerator. In 2010 GE totally redesigned and reconfigured the Monogram line for better product quality, according to a youtube post by GE. I guess GE got tired of paying out for these damages. Too bad it took ten years for them to do something. Why wasn't this Monogram line recalled years ago??? That is the million dollar question. I will tell everyone I know/meet about my horrible experiences with GE. DO NOT BUY GE!!!!!!
Helen on 2013-08-04:
We have the same refrigerator with the same problem. GE is sending us foil packs to put on back of refrigerator so water will evaporate. Is this safe? Is this the answer or just a bandaid?
Tammy on 2013-10-18:
I have the exact same problem with my refrigerator. The rust in my refrigerator looks exactly like the picture depicted above. I called GE and a monogram "customer advocate number" and told them I have been fighting the mold for several years. I have had numerous parts replaced in the unit (at my own expense) but no changes. The mold is still growing everyday. The customer advocate group acted like it was my problem and they didn't seem to care about the issue. They just kept repeating that my warranty had expired. The drawers in my unit are so rusted that they can no longer be opened. They have lost this customer for good. I would not recommend buying their products under any circumstances.
JC on 2013-11-04:
SAME PROBLEM. More people need to know about this! It is interesting I am finding this now. We also bought a GE Monogram 36 inch Stainless Built-In (Model ZIRS36NMCLH) in 2004 for our kitchen remodel. In addition to the problem you have shown here we also have severe rusting problem on the shelving supports throughout the unit and dark stains running down inside the unit. We have kept the inside in immaculate shape yet this problem is grown worse. Calls to GE service include a technician that inspected it ($99 service call), told us that replacement parts would cost over $5200 and we would be better buying a new unit (over $6700). I am pretty upset about it and expected this unit would last at least 20 years before I paid this much for a refrigerator. VERY DISAPPOINTING AND AGREE I WOULD NOT BUY ANOTHER GE PRODUCT AGAIN. I am looking for replacement units now though also do not trust SubZero since we have family who have had problems with these as well.
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General Electric Frustration--Faulty Refrigerator and Worse Customer Service
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We have a new GE built-in refrigerator. It's barely more than a year old. Last week, rather suddenly, the refrigerator started getting warmer, while the freezer compartment got colder. The refrigerator ended up hovering around 52 degrees, while the freezer is around -30 (our ice has ice on it, if you get the idea....) We called GE customer service and, first, were disappointed to find they work 9-5 Mon-Friday. Secondly, the best they can do is give you a half-day window when a repair person might show up. Because of work schedules, it took us days to get something on the calendar. When the tech guy finally showed up, he spent an hour fiddling around, eventually replacing a "temeperature sensor" and telling me it should normalize within 12-24 hours. It didn't. Nothing changed at all, except for the refrigerator getting a few degrees warmer.

What makes this more frustrating was the subsequent calls back to GE customer service. The representative seemed pretty nonchalant about the $150 in food that was spoiled and all of the inconvenience this has caused, and had an attitude like it's our problem we'd need to re-arrange work again for another appointment. She did finally say she'd try to get an "emergency rep" out on Friday. My wife explicitly instructed them to call her cell. No one ever called.

When you spend $5K on a refrigerator, and purchase the extra warranty, you expect more. First, you expect the product to work, not break down after a year. Second, you expect GE to treat you like a customer who has spent $5,000 on a product. That includes working weekends if necessary so a family can store its fresh food. And on that point, they should be writing us a check for our groceries.

Miserable experience. Don't buy GE. They deserve--and no doubt eventually will--go the way of the America car company.
     
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Enrique on 2013-07-08:
I wish we saw this review before buying out GE refrigerator. We had it for 7 years. It broke down 6 times costing hundreds in repairs until it finally broke down completely recently. GE "helped" us buy another GE refrigerator at a miserable discount only to find out that its a cheaper quality from the one that we purchased originally.
The bottom line: don't buy GE products. I completely agree that, sadly, other countries are making better products for equal or less money. Its very sad.
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GE Monogram Refrigerator- Mold Issues
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Rating: 1/51
GLEN MILLS, PENNSYLVANIA -- My GE Monogram refrigerator has had a mold problem for the last 8 years and they won't admit there is a problem with the refrigerator. All parts were replaced since I have owned it, sometimes twice. I have to disassemble and clean the whole refrigerator every 2 months due to the mold. I have had many different brands of refrigerators, including a Sub Zero, Whirlpool, Roper and never had mold in any of them, even at a seashore home. When you contact GE, they say that the refrigerator is operating the way it is designed to do.They even said that the apples and oranges in the fridge cause a lot of moisture. (You have got to be kidding!) I am disgusted. I have just cleaned it again, for the umpteenth time and am afraid to put any food in it. I am taking pictures daily to see how fast the mold develops while it is empty. I will never buy another GE product again.
     
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Who can help me with this mold issue?
Posted by on
Rating: 3/51
I purchased the GE MONOGRAM 36" all fridge and all freezer. The refrigerator continuously grows mold. It is VERY frustrating to say the least! I take everything out, food, condiments, drawers, wipe EVERYTHING down with vinegar water, baking soda and I've used bleach, which they don't advise. Within a month the bottles in the doors and tops of pickle jars, etc have visible mold growing on them. Within a month in a half it grows on the walls. If I put a six pack of beer in the fridge within a day the paper carton feels damp. I had to have my evaporator coil replaced and I spoke to the repair man about it. He stated GE was having this issue on certain models, to call in. I did and they acted as if they had never heard of this before.

Could someone PLEASE advise me on what to do? It is very embarrassing!!
     
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John Nicholson on 2013-09-04:
You have been doing all the normal things to get ride of it, but by just cleaning the inside of the fridge you will not get rid of mold unless you destroy it at its source---as you probably know. You have an infestation somewhere hidden from view and probably access. After all you have done with no permanent result, I would junk the thing and buy another, tho not a GE given their attitude. Sometimes you just have to face facts and take the hit. Unless you can find the source, you will never be happy with this fridge.
BigAl on 2013-09-04:
Sounds to me like your insulation got wet and that is your original source of the mold. Everything removable(shelving, bins,etc) should be soaked in a tub several hours with vinegar added.Shut your fridge off.A brush needs to be used on the inside so that all areas are taken care of. Use your previous solutions in a spray bottle to better cover corners. Everything that was in your fridge prior to cleaning is contaminated. Do not reintroduce mold by returning pickle jars etc back to the fridge. Keep in mind that any part that you miss will make the whole job worthless.
olie on 2013-09-05:
Also, let everything dry thoroughly before you restock the fridge. Use coolers to keep your unmoldy food cool.
Pbell on 2013-09-05:
Thanks for your advise! I guess I'll take everything out and throw it away, clean it and shut it off to dry out. Tossing it and buying a new one isn't really a possibility. I have custom cabinets around the units plus they cost me $11,000!
Waveland on 2013-09-24:
Had exact same problem. It's not what you are doing. GE knows about it and refuses to notify consumers of the problem. I did lots of complaining and finally got someone out and they knew exactly what it was. Got brand new frig in late 2007. Fought the problem for over year. Been awhile but if I remember correctly it was the condenser that was not cooling down fast enough once door was shut after opening. Everything would eventually have mold on it - bottles, containers, everything. We would take it apart, clean everything just like all are recommending - about every six weeks. It took about 2 mos to get it fixed. After waiting for weeks for appt, then them ordering, then not ordering everything needed, then going out again cuz they didn't do something right - then had to wait to schedule some person that would move it out of hole cuz that wasn't in repair persons contract - no kidding. Lived out of ice chest for almost 2 mos. My question was: if GE knows about the problem, why are you not being proactive and calling, email owners and repairing before we go nuts on you. No answer. Especially when you consider what the thing cost. Bought Monogram frig because we wanted all frig - Profile for rest of kitchen. Dishwasher doesn't clean - have tried everything. Doing research found that they have problem with fires in my model - then a recall on them. I input model and serial number but even though mine is same dates and models, they claim mine serial # wasn't one of them. Got into this tonight because I was looking for answers about oven - just quit working - has power just won't turn on. Would take another GE appliance if they gave them to me. Extended warranty is bull. Shouldn't an appliance work beyond a couple yrs.? They have the nerve to send emails about their new appliances, sales, offers but can't email you when there is a problem with the ones you own.
concerned on 2013-09-27:
You have an evaporator fan that is running 24/7 when the door is closed and the door switches are activated. There is a fix that involves rewiring the fan wires so that the evap fan only comes on when the compressor comes on. Otherwise you will have consistent mildew.
maggie on 2014-04-20:
I have had this problem starting shortly after purchase in March 2010. took out 5-yr warranty, had 3 service calls (one guy said it didn't have a fan or whatever to pull out moisture) I called GE many times and Bankers warranty to no avail. GE kept putting me off or didn't return calls. then they said it was my fault because it was installed in the garage. I have 2 other fridges there, one an all-fridge subzero and have never had a problem in 15 years. Like you, anything with a paper label starts molding and I've cleaned, sprayed and dried it out 2 times and mold keeps coming back. When I close the door I hear a gurgeling sound coming from the bottom, so sounds like moisture is moving somewhere. now things are rusting. what a piece of crap! I paid $2,000 which was half of original price because it was in a clearance warehouse. I wish I knew what to do also! they just ignore us. I will never buy another GE appliance. I don't feel that the garage is the problem - it is insulated and we don't have high humidity (north and inland from San Diego. It's sad that a company as old as GE would sink this low. I'd like to hear if anyone has had any satisfaction re this.
maggie on 2014-05-05:
since seeing your post I found someone interested in a class-action. If you are still having these mold problems as many of us are, something should be done, even after several years. Mine was purchased in March 2010, with a 5-yr warranty, which they will not honor (see my reply of a few days ago) this is a dangerous and unhealthy situation, which G.E. should stand behind.
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GE Appliances Are Terrible!!
Posted by on
Rating: 1/51
I have purchased 6 brand new appliances from GE in the last two years, most of them Monogram. Of the 6 products, 3 have been defective and required multiple service visits to fix the problem. I have had problems with the refrigerator, dryer and also oven. Refrigerator Freezer door did not seal (4 service visits to replace). Dryer made horrible noise (4 service visits to replace motor). Oven broiler does not work (currently sitting at home for 4 hours waiting for service tech to arrive). THESE WERE ALL BRAND NEW APPLIANCES!!

I have already had to waste an entire week for service on these various appliances. A week out of my office with no income because of these defective products and yet GE is not held accountable in any fashion. Additionally their customer service is terrible to boot. Warning to all people considering purchasing GE appliances, they may look shiny and pretty on the outside BUT THEY ARE GUARANTEED TO COST YOU IN THE LONG RUN BECAUSE THEY DO NOT WORK!

After all why pay for appliances that do not do the job they were designed to do! Run, not walk away if you are ever tempted to buy a GE product.
Company Response 04/25/2013:
Hello, this is Donna from GE. I'm sorry to hear about your experience with your refrigerator, dryer and oven. Can you take a moment to email us at eResponse@ge.com please? We would like to take a look at this for you.
     
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Dakota1015 on 2013-03-28:
The GE Monogram appliances have some issues, but the standard GE appliances are actually pretty good.I have a GE refrigerator, range, over the range microwave, washer and dryer that are all going strong after 15 years.
If not GE, which brand of appliances do you think are better?
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GE Monogram Has "Sweating" Problem
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My GE MONOGRAM refrigerator was sweating inside the wall for 10 years until the water finally saturated enough for the floor tiles to come loose. When the contractor removed this 600 lb refrigerator there was black mold growing on the drywall, cabinets and floor surrounding this built in fridge. The damaged cost 41,000. to renovate my high end kitchen which GE reimbursed me for. They were also kind enough to give me a replacement new model at no charge as they admitted liability for this defective fridge. I thought things were OK but recently I have discovered this new model is doing the same thing the older defective model did. I guess they don't learn from their mistakes. If GE knows about these problems then why don't they warn us??? I had to fight tooth and nail to get them to cover the damage last time and now I am heading back into hell for a 2nd round of the battle. Lets hope GE agrees to cover the damage this time. If you own GE appliances you better make sure you have good homeowners insurance. This very expensive high end fridge SUCKS!!!!
     
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Venice09 on 2011-09-27:
GE reimbursed you $41,000 to renovate your kitchen and then replaced the defective refrigerator with another defective one that will cause the same problem?

I wonder if other people had this problem and how much GE has paid out. That mold sounds like a lawsuit waiting to happen. It can be a major health hazard.
Arash on 2012-06-12:
My Ge Fridge is doing the same thing.
PlASE ANY ADVICE?
sad GE customer on 2013-03-20:
I know the family this happened to. YES GE paid 2 times to clean up the water damage to their home. First time 10 years of mold growth.VERY BAD!GE paid for $40,000. damage. 2nd time only 2 years went by before they found the new replacement model was also having a condensation problem from the back of the built in fridge. This time they paid $15,000 for clean up/damage. They should have got a lawyer but didn't. I think they found a family in California with the same model doing the same damage. Apparently GE paid out big bucks. We tell everyone we know, even stop people in the store and tell them of what my friends went through. DO NOT BUY GE!!!!!
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Worst ever refrigerator
Posted by on
This fridge is by far the worst appliance I have ever purchased!!!!! It has destroyed numerous food items and has cost me untold funds to attempt repairs which have never worked. How about a class action lawsuit.
     
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Kurizumaru on 2011-02-22:
How about more details? What model is it? How has it destroyed food? What have you done to try to get it repaired?
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GE Monogram Dishwasher ZBD7100G05SS
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Rating: 1/51
WINDERMERE, FLORIDA -- I bought this dishwasher along with $23,000 in GE Monogram appliances in my house. The lower rack rusted within a couple years and now is nearly fully rusted out. GE Parts lists the bottom rack alone for $350 (the top rack is $587). The combination of these two parts, that SHOULD BE nearly indestructible but are plainly incompetently manufactured, is about the price of a brand-new high end dishwasher. I would never buy another GE dishwasher again.
     
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GE_Appliances on 2012-10-23:
Hello Kevin and Kim. This is Julie and I work for GE. I just came across your review and am so sorry to hear about your experience. Please email us at eResponse@ge.com and we'll look into this further. Thanks.
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