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General Electric Company Monogram Series

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24 Reviews & Complaints

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Mildew growing in the refrigerator
Posted by Salerno on 01/01/2010
I have had a bad problem with mildew growing in my refrigerator. I have an all refrigerator GE Monogram. Paid a small fortune for it. I have never had a refrigerator get mold INSIDE it before. It appears on the shelves, on the walls, between the drawers. It's awful. I've call GE twice and they weren't any help at all. Has anyone else had a problem like this. It is so frustrating.
     
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Posted by Anonymous on 2010-01-01:
ummm...Is the refrigerator on??? Ive only heard mildew grow inside a refrigerator when it is off.....Ummm.....also, have you tried cleaning it? Maybe you better turn it off, take everything out of it, get a bleach cleaning agent, and just go ape-wall in there....scrub-a-dub-dub it from top to bottom......that's what I would do. I can't see GE liable for mold and mildew. They can't control the environment....Also, what setting is your fridge on? maybe you have it set too low. Tuen it down more, to make it colder in the fridge.
Posted by Anonymous on 2010-01-01:
Too much moisture and warmth. Turn your setting to a colder temperature and CLEAN it every month or so. Mine grows mold too if I neglect to clean spills and keep it too warm...
Posted by HollyNoel on 2010-04-07:
I have the same horrible problem with my GE Monogram. I have never had a problem like this before with any other refrigerator; and, quite frankly, the others cost less than a fraction of the cost of this monster! I am sorry I purchased this refrigerator; this is disgusting, and yes, we keep our fridge quite cold. Any colder, the electric company would permanently own our home! I have yet to contact the company, thinking that I needed to clean the fridge out more often. But it has gotten to the point of ridiculous, and I will contact them. I will keep everyone posted as to the outcome.
Posted by Buneez on 2010-04-30:
Have you considered purchasing a reliable thermometer and checking the internal temperature? I've had warm-up issues (on-going) for a year with my new fridge. Your unit should ideally be within 35-40*F for safety. Even units with built-in thermometers should be checked! These electronic gadgets fail, too!
Posted by Scudda on 2010-12-18:
My 36" Monogram refrigerator has been growing mold since we put it in. Don't waste your time with a repairman. He told me that it was growing because my refrigerator is dirty! Be that as it may, it is no dirtier than all the other refrigerators that I have owned and it is very much cleaner than my secondary refrigerator all of which never grew mold. Everything has been bleached and that doesn't stop it from coming back. It is very embarrassing to hand someone something out of the refrigerator and have black mold growing up the side. I think there is no help from GE on this.
Oh and as to the temperature, things are starting to freeze it is so low.
Posted by Cgreene on 2013-12-03:
Same thing. GE Monogram kept nice and cold. Seal cleaned and checked, could clean. Inside is cleaned with bleach, peroxide, you name it. Super clean inside the fridge. No leftovers more than a few days old and nothing expired or moldy. Cleaned every couple months top to bottom. Mold growing on the tops of bottles etc. Mold in glass shelf crevices, drawers, on walls Etc. SO frustrating. Nobody has heard of it or knows what to do. New brand for me next time.
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Who can help me with this mold issue?
Posted by Bellpartyof4 on 09/03/2013
I purchased the GE MONOGRAM 36" all fridge and all freezer. The refrigerator continuously grows mold. It is VERY frustrating to say the least! I take everything out, food, condiments, drawers, wipe EVERYTHING down with vinegar water, baking soda and I've used bleach, which they don't advise. Within a month the bottles in the doors and tops of pickle jars, etc have visible mold growing on them. Within a month in a half it grows on the walls. If I put a six pack of beer in the fridge within a day the paper carton feels damp. I had to have my evaporator coil replaced and I spoke to the repair man about it. He stated GE was having this issue on certain models, to call in. I did and they acted as if they had never heard of this before.

Could someone PLEASE advise me on what to do? It is very embarrassing!!
     
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Posted by John Nicholson on 2013-09-04:
You have been doing all the normal things to get ride of it, but by just cleaning the inside of the fridge you will not get rid of mold unless you destroy it at it's source---as you probably know. You have an infestation somewhere hidden from view and probably access. After all you have done with no permanent result, I would junk the thing and buy another, tho not a GE given their attitude. Sometimes you just have to face facts and take the hit. Unless you can find the source, you will never be happy with this fridge.
Posted by BigAl on 2013-09-04:
Sounds to me like your insulation got wet and that is your original source of the mold. Everything removable(shelving, bins,etc) should be soaked in a tub several hours with vinegar added.Shut your fridge off.A brush needs to be used on the inside so that all areas are taken care of. Use your previous solutions in a spray bottle to better cover corners. Everything that was in your fridge prior to cleaning is contaminated. Do not reintroduce mold by returning pickle jars etc back to the fridge. Keep in mind that any part that you miss will make the whole job worthless.
Posted by olie on 2013-09-05:
Also, let everything dry thoroughly before you restock the fridge. Use coolers to keep your unmoldy food cool.
Posted by Pbell on 2013-09-05:
Thanks for your advise! I guess I'll take everything out and throw it away, clean it and shut it off to dry out. Tossing it and buying a new one isn't really a possibility. I have custom cabinets around the units plus they cost me $11,000!
Posted by Waveland on 2013-09-24:
Had exact same problem. It's not what you are doing. GE knows about it and refuses to notify consumers of the problem. I did lots of complaining and finally got someone out and they knew exactly what it was. Got brand new frig in late 2007. Fought the problem for over year. Been a while but if I remember correctly it was the condenser that was not cooling down fast enough once door was shut after opening. Everything would eventually have mold on it - bottles, containers, everything. We would take it apart, clean everything just like all are recommending - about every six weeks. It took about 2 mos to get it fixed. After waiting for weeks for appt, then them ordering, then not ordering everything needed, then going out again cuz they didn't do something right - then had to wait to schedule some person that would move it out of hole cuz that wasn't in repair persons contract - no kidding. Lived out of ice chest for almost 2 mos. My question was: if GE knows about the problem, why are you not being proactive and calling, email owners and repairing before we go nuts on you. No answer. Especially when you consider what the thing cost. Bought Monogram frig because we wanted all frig - Profile for rest of kitchen. Dishwasher doesn't clean - have tried everything. Doing research found that they have problem with fires in my model - then a recall on them. I input model and serial number but even though mine is same dates and models, they claim mine serial # wasn't one of them. Got into this tonight because I was looking for answers about oven - just quit working - has power just won't turn on. Would take another GE appliance if they gave them to me. Extended warranty is bull. Shouldn't an appliance work beyond a couple yrs.? They have the nerve to send emails about their new appliances, sales, offers but can't email you when there is a problem with the ones you own.
Posted by concerned on 2013-09-27:
You have an evaporator fan that is running 24/7 when the door is closed and the door switches are activated. There is a fix that involves rewiring the fan wires so that the evap fan only comes on when the compressor comes on. Otherwise you will have consistent mildew.
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GE Appliances Are Terrible!!
Posted by Sara533 on 03/27/2013
I have purchased 6 brand new appliances from GE in the last two years, most of them Monogram. Of the 6 products, 3 have been defective and required multiple service visits to fix the problem. I have had problems with the refrigerator, dryer and also oven. Refrigerator Freezer door did not seal (4 service visits to replace). Dryer made horrible noise (4 service visits to replace motor). Oven broiler does not work (currently sitting at home for 4 hours waiting for service tech to arrive). THESE WERE ALL BRAND NEW APPLIANCES!!

I have already had to waste an entire week for service on these various appliances. A week out of my office with no income because of these defective products and yet GE is not held accountable in any fashion. Additionally their customer service is terrible to boot. Warning to all people considering purchasing GE appliances, they may look shiny and pretty on the outside BUT THEY ARE GUARANTEED TO COST YOU IN THE LONG RUN BECAUSE THEY DO NOT WORK!

After all why pay for appliances that do not do the job they were designed to do! Run, not walk away if you are ever tempted to buy a GE product.
Read Company Response
Company Response on 04/25/2013:
Hello, this is Donna from GE. I'm sorry to hear about your experience with your refrigerator, dryer and oven. Can you take a moment to email us at eResponse@ge.com please? We would like to take a look at this for you.
     
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Posted by Dakota1015 on 2013-03-28:
The GE Monogram appliances have some issues, but the standard GE appliances are actually pretty good.I have a GE refrigerator, range, over the range microwave, washer and dryer that are all going strong after 15 years.
If not GE, which brand of appliances do you think are better?
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GE Monogram Dishwasher ZBD7100G05SS
Posted by Kevinandkim99 on 08/26/2012
WINDERMERE, FLORIDA -- I bought this dishwasher along with $23,000 in GE Monogram appliances in my house. The lower rack rusted within a couple years and now is nearly fully rusted out. GE Parts lists the bottom rack alone for $350 (the top rack is $587). The combination of these two parts, that SHOULD BE nearly indestructible but are plainly incompetently manufactured, is about the price of a brand-new high end dishwasher. I would never buy another GE dishwasher again.
     
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Posted by GE_Appliances on 2012-10-23:
Hello Kevin and Kim. This is Julie and I work for GE. I just came across your review and am so sorry to hear about your experience. Please email us at eResponse@ge.com and we'll look into this further. Thanks.
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GE Monogram Has "Sweating" Problem
Posted by Dolaeckberg54 on 09/26/2011
My GE MONOGRAM refrigerator was sweating inside the wall for 10 years until the water finally saturated enough for the floor tiles to come loose. When the contractor removed this 600 lb refrigerator there was black mold growing on the drywall, cabinets and floor surrounding this built in fridge. The damaged cost 41,000. to renovate my high end kitchen which GE reimbursed me for. They were also kind enough to give me a replacement new model at no charge as they admitted liability for this defective fridge. I thought things were OK but recently I have discovered this new model is doing the same thing the older defective model did. I guess they don't learn from their mistakes. If GE knows about these problems then why don't they warn us??? I had to fight tooth and nail to get them to cover the damage last time and now I am heading back into hell for a 2nd round of the battle. Lets hope GE agrees to cover the damage this time. If you own GE appliances you better make sure you have good homeowners insurance. This very expensive high end fridge SUCKS!!!!
     
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Posted by Venice09 on 2011-09-27:
GE reimbursed you $41,000 to renovate your kitchen and then replaced the defective refrigerator with another defective one that will cause the same problem?

I wonder if other people had this problem and how much GE has paid out. That mold sounds like a lawsuit waiting to happen. It can be a major health hazard.
Posted by Arash on 2012-06-12:
My Ge Fridge is doing the same thing.
PlASE ANY ADVICE?
Posted by sad GE customer on 2013-03-20:
I know the family this happened to. YES GE paid 2 times to clean up the water damage to their home. First time 10 years of mold growth.VERY BAD!GE paid for $40,000. damage. 2nd time only 2 years went by before they found the new replacement model was also having a condensation problem from the back of the built in fridge. This time they paid $15,000 for clean up/damage. They should have got a lawyer but didn't. I think they found a family in California with the same model doing the same damage. Apparently GE paid out big bucks. We tell everyone we know, even stop people in the store and tell them of what my friends went thru. DO NOT BUY GE!!!!!
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Beware of GE Appliances
Posted by on 06/24/2011
We do not recommend purchasing GE Applicances - especially GE's top end Monogram line! It's not possible to fully describe our frustrating experience with GE. But we suggest they stop using the slogan “GE Cares” when clearly “GE Does Not Care”...as evidenced by our experience and others we have read about online. We'll make this as brief as possible 1) inaccurate information provided by their repair center schedulers 2) incompetent tech who can't diagnose a simple problem and order the right parts 3) "Consumer" Advocates who should be renamed "GE Advocates" 4) "Consumer" Advocate Supervisor Starla who made it clear that GE doesn't stand behind appliances after they are out of warranty and could only provide solutions that required the consumer to be inconvenienced 5) no one else to speak with - why is GE management afraid to speak with their customers?

We now have black mold forming in our refrigerator - which will probably continue to get worse over the next four plus days due to the previous incompetent tech. But our "Consumer" Advocate was right behind the consumer by recommending the consumer clean up the black mold. Did we mention we will be without a refrigerator for a minimum of 4 more days? Wait - once again our "Consumer" advocate suggested the consumer should go out and find a refrigerator rental - thanks again for making it convenient for the consumer by recommending something else we would need to do ourselves even though their tech "expert" was the one at fault. Oh and we'll need to figure out how to take another day off of work because "expert" tech #1 claims there aren't enough consumers who want to schedule Saturday appointments!

We did everything right, we scheduled our repair with one of their "expert" techs, we waited for our appt, and we were willing to fully pay for the parts and labor. The next right thing we will do is replace our 6 year old $3000 Monogram refrigerator with a company who truly CARES. We're sure the competition will gladly take our business. While we're at it, we'll also replace our GE oven, microwave and dishwasher just so we don't have to live thru another experience of “GE CARES”.
     
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Posted by trmn8r on 2011-06-24:
You're going to replace a bunch of perfectly good appliances because they say GE on them? That sounds like a waste of money.

If your appliance is out of warranty, and it is 6 years old, I wouldn't expect GE to stand behind it. Maybe next to it, 10 feet away. It sounds like your primary complaint is with the service. Appliance service can take weeks - it is a pretty tough situation.
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GE and Assurant will not honor the GE Extended Service Contract the way it is written
Posted by Wee on 06/23/2011
GE nor their extended contractual fulfillment partner Assurant honor the verbage as written in their service contract schedule. They simple chose to ignore their obligation's to me as a customer by doing what is best for their own benefit.

Here is the situation, I have an extended service contract and requested service on a monogram downdraft fan which is protected under the plan. After having to repair this product over five times in the pass few months the contract administrator for GE deemed my product non-repairable. My contract states "Your remedy is to select a GE Product or a Monetary credit from schedules 1 or 2". I choose number one which is the GE product schedule. This schedule provides me with a GE Monogram replacement fan and I would pay the different based on the years I used the product minus what I paid for it. Both GE and Assurant informed me that they will not honor the product schedule because Assurant does not have GE products to offer as a replacement. It seem to me that if Assurant did not have the product and they are administering GE's contracts then get the replacement item from GE. The GE and Assurant customer relations department could not understand why I would think that GE would supply a replacement downdraft fan as stated in my contract. They apologized and said that they were sorry, but they could only offer the monetary buyout which is 10% less then the GE Product replacement. Note: with no GE product replacement and if I accept the monetary buy out I would have to pay labor to take out and install a new fan. A downdraft fan that was under extended warranty.

This was truly a lesson learned for me. I now understand that as a consumer I must stay as far away as possible from GE products. Also, I hope that those of you who are reading this note will not just listen to my note but ask around about the GE/Assurant service issues. I have found out through my friends and associates that the service relationship between these two companies has caused them more then a couple of headache.

Good luck with your GE products. I use to enjoy mine until GE brought it to my life how their extended service contracts are fulfilled.
     
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Posted by Venice09 on 2011-06-23:
Helpful review. This is why extended warranties are often not worth the paper they are written on. They only offer a false sense of security. There is always a loophole.
Posted by trmn8r on 2011-06-23:
This is interesting. I can't say I understand all the details, but I get the jyst of it.

I'm sorry you were blindsided by this. Looks like they reached into the fine print with a microscope.
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Worst ever refrigerator
Posted by Bad fridge on 02/22/2011
This fridge is by far the worst appliance I have ever purchased!!!!! It has destroyed numerous food items and has cost me untold funds to attempt repairs which have never worked. How about a class action law suit.
     
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Posted by Kurizumaru on 2011-02-22:
How about more details? What model is it? How has it destroyed food? What have you done to try to get it repaired?
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GE Monogram
Posted by Jetess777 on 10/11/2010
There is mold growing in my GE 36 inch all refrigerator, it appears this is problem that is common. GE doesn't seem to be backing this up as I have to pay for the repairman to come out and diag. the problem, which they really already know what is wrong as many other people are having the same problem with the same refrigerator.

Tammy
     
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Posted by Skye on 2010-10-11:
Did the repair man, tell you what's causing this? Mold is bad news.
Posted by Venice09 on 2010-10-11:
Assuming the refrigerator is not under warranty, was there a mold problem before the warranty expired?
Posted by Scudda on 2010-12-18:
My 36" Monogram refrigerator has been growing mold since we put it in. Don't waste your time with a repairman. He told me that it was growing because my refrigerator is dirty! Be that as it may, it is no dirtier than all the other refrigerators that I have owned and it is very much cleaner than my secondary refrigerator all of which never grew mold. It is very embarrassing to hand someone something out of the refrigerator and have black mold growing up the side. I think there is no help from GE on this.
Posted by kyarjan on 2011-05-11:
I am having the same problem with mold growing in my GE Monogram. In all my life I have never seen mold growing in a refrigerator. Think it is time for Class Action lawsuit and a recall. I am going to do more research into this and the health issues this may cause.
Posted by NASTYMESS on 2012-06-18:
I TOO HAVE THE GE MONOGRAM AND HAVE HAD TO PAY 2 SERVICE CHARGES FOR MOLD GROWING IT GROWS MAINLY IN THE DOOR SECTION BUT ALSO AROUND THE DRAWERS ITS EMBARRASSING WHEN U OPEN IT I CLEAN IT ALL OUT ABOUT 4 TIMES A YEAR IM VERY DISSAPPOINTED WITH IT BEING IT WAS VERY COSTLY!!
Posted by sunflower on 2013-08-03:
We purchased Monogram 36" all refrigerator in 2005. First two years the steel bearing guides rusted so bad that the drawers would not open. They replaced the guides-I had to install-a major project. We also have mold issues and we are not messy people. The evaporator coil cover has paint peeling off and rusting and the cover is touching the evaporator coil-dissimilar metal material contact, a bad design. Now this week it stopped cooling and we had to trash just about everything in the frig. My wife would like to deliver it to GE manufacturing plant front lawn and blow it up.
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GE Monogram Cook Top Hum
Posted by Edreview2 on 09/22/2010
This is continuation of the review by edreview. GE after replacing the transformer again, spark module did not fix the hum. Then they tried placing some isolation tape under the transformer, did not work. Started isolating each electrical component one at a time by unhooking each item and plugging in the power. We able to find a second transformer for the LED lights. Place some isolation tape on the transformer and it worked. The transformer is located on the underside of the unit behind an access cover. To check you just have to remove the access cover and the hum went away. The access panel was touching the transformer. A simple fix with out GE would be to buy two rubber washers and place between the access cover and the base so the transformer so it does not hit the access cover. The technicians could not find this transformer because GE does not indicate that it exist in any of there diagrams.
     
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Posted by Venice09 on 2010-09-22:
Proof again that these companies do not know how to fix their own appliances. I hope your review helps other people who are having the same problem.

VH
Posted by Helpful on 2010-09-22:
Thanks so much for the update. I'm sure this will provide some valuable help for those owning the unit and running into the same issue. Ironically, they should just resolve the problem of why the transformer is humming. Seems simple to me -- someone should teach it the words! LOL!
Posted by Phen on 2012-05-25:
That's very helpful.. I got the same problem, and the tech who came the first time declared that there was no hum.. my wife pulled out the plug and plugged it back in, and there, he said.. there was a hum. Then he went ahead and ordered the transformer but for the ignition cores. We took apart the whole unit :( and found out it was not that one that needed to be replaced. He felt sheepish, and found out the transformer was located at the bottom (23 years of experience??). Then today he came with a new LED transformer, and replaced it. Hum is still there, and he put his hands up and said I could not come again (saying that he is losing money for the second trip), and he is going to talk to the GE techs.. and call me back (I don't think he will).

And then I went online and did a search and find this post, and then I tried to push the cover tight at the bottom and the noise went down, and then I pry my finger nails in between the cover and the base, and the noise completely went away. So that's an easy fix. But I am not sure if the base will get hot at all, so not sure if rubber washer/gasket will work there. I will try to see if the base will get hot next time we cook.. But there is the solution there.. STUPID GE!!!!!!!!!
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