GE OTR MICROWAVE PVM1870DMCC DEFECT--DO NOT BUY
PHOENIX (BUT GE HQ IN FAIRFIELD, CT), ARIZONA -- Our GE Profile Spacemaker OTR Microwave, Model PVM1870DMCC was purchased and installed February of 2008. Recently, it stopped heating and was making a buzzing sound while other functions (turntable, etc.) continued to operate--just no heat. Per our (my husband and myself)research, we knew it was clearly the magnetron tube. There are a ton of complaints about GE and a lot of its products all over the web, but the MW magnetron tube issue takes center stage.
Having dealt with GE before on other service issues, we really didn't want to go through it again, but felt we didn't have many good alternative choices. We were hoping the company had made some improvements in its customer service arena, but none was experienced. Magnetron tubes are usually warranted for 5 to 10 years (depending on model), so we knew ours was under warranty, but this only covers the cost of the part, not the labor to install a new one. Of course, as part of GE's deplorable customer service philosophy, it (GE) not only charges you an exorbitant rate for the actual service, it also charges you a separate $75 to "diagnose" the problem (and it doesn't subtract that fee IF you go ahead with the repair like most service companies either--it is simply an add-on fee), even though the signs of this malfunctioning part are consistent and GE gets calls on it all the time. This issue has been going on since 2005 or 2006, and GE is fully aware that the part and/or the entire microwave should have been re-engineered a long ago. Still they continue to put out the same piece of crap and advertise it using the same worn-out GE slogans claiming exemplary state-of-the-art quality appliances. I wish we would have done our homework before buying this lemon, but unfortunately we relied on the good old GE name (so, please---don't make that mistake yourself if your reading these reviews for purposes of researching what might be a reliable appliance).
GE has known for years that their magnetron units are defective and yet they do nothing to improve them. These parts are now, and have for sometime, made in Korea (Malaysia). The part number and other info on the box of the one just replaced in our unit, in case this is useful to anyway, is: WB27X10880 (ASM-MAGNETRON) Malaysia, www.GEAppliances.com.
So, bottom line, while we can now buy this same microwave for as little as $329 (including shipping and tax), it cost $200 to have a new (still defective most likely) magnetron tube installed in our microwave, and that's with the part being free (under warranty). From all we have now read, we can expect this magnetron tube to go out in anywhere from 3 months to 2 years (we were lucky, compared to most, our first one lasted two years), which of course will cost us another $200 or more. What a money maker for GE!!
The research also suggests that the next thing we can expect to go on the unit will be the circuit board, another GE product part known to have a very high premature fail rate, which repair, per reports on-line, will cost MORE than the magnetron tube, because the one-year unit warranty (which I understand this falls under) has already passed.
Many of the reviewers on line have simply tossed this microwave (and other GE microwaves) in the trash, and some of them only being a few month's old, because they can buy a new NON-GE unit for practically the same cost what GE charges for repairing your unit the first time.
So, consider yourself warned about GE. I have also written an article under "Policy" section here entitled "GE - A NAME YOU CAN'T TRUST" which elaborates even more on our feelings about this company. It all sounds very negative, I realize, but if you search the web, you will see it is a pretty universal sentiment, and it is so very unfortunate.