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Defect In Microwave Interior
Posted by on
Rating: 1/51
Interior of the microwave is paint is peeling which was confirmed by a GE technician and advised there is no repair except to replace the unit. The built-in unit includes a stove but that's the way GE built it. Contacted GE about this and offered to send pictures of the defect even though a GE technician confirmed the issue. I certainly consider this a health issue plus research indicates this could be a fire hazard (electrical arc occurring with the bare metal) getting the round around with GE consumer relations (gechsconsumerrelations@ge.com). The unit is less than 5 yrs old and has not been abused. Appreciate your help in solving this defect.
     
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ticia232 on 02/01/2012:
I had the same problem but with Kenmore. Kenmore was able to replace my microwave, without having to the replace the stove. All they did was turn off the circuit breaker to both and then turn them back on when they were done.

I think this is a contractor (yes, he is authorized to go to service calls) trying to get extra money for a replacing the stove. You should report him.
Venice09 on 02/01/2012:
You have a stove with a built-in microwave? I don't think I've ever seen that.

I don't think you are going to get anywhere with this. If exploding glass oven doors aren't considered a defect, I can't imagine peeling paint being one either, despite being hazardous.

Good luck though!
At Your Service on 02/01/2012:
This is a consideration of warranty more than anything. Is it still under any form of extended warranty?
Venice09 on 02/02/2012:
At Your Service, you have said in the past that warranties do not cover cosmetic issues even when they create a hazard.
2cent-er on 02/03/2012:
That's just a painted metal interior [it happens].all things being equal- there's no health or arcing issues to be concerned about..you can buy m/o spray paint and redo the area/interior.tape off any thing you don't want painted[vents, plastic,etc.. afterwards use a magnet [from refrig?]inside to make sure no metal filings.
Venice09 on 02/03/2012:
Good, practical advice, as usual, 2cent-er.
Kathy on 12/28/2012:
I have a counter top GE microwave less than 2 yrs old. The paint is coming off on the inside top and where the tray wheels turn the table.
I paid over $145 for the microwave. GE is giving me $50 if I send in the sticker in the oven.
I am filing a complaint. Has anyone hjad this problem ? What did GE do for you ?
Kathie braswell on 10/30/2013:
You and I must have purchased the same unit. $2400 for the unit and they offered me a new unit for $800 saying that this is very unusual and that I should stop using the microwave immediately due to danger of arcing. Interesting that their repair dept. told me it is cosmetic and to continue using the appliance. GE told me the $800 was best offer since I did not purchase extended warranty. Company they directed me to for extended warranty info said this is manufacturers defect and would have not been covered anyway. What a confusing mess. 7 days has passed and I still have my unit. Why spend $800 more for the same unit and a repeat of the problem? Less than 3 years old!
Jasvanti Bhatt on 01/28/2014:
I bought my GE stainless microwave Model No. 1540LP1CS. It was manufactured in 2010. I bought in 2010. In 2013 the paint started peeling from the top. I contacted GE consumer services. What they said is they can discount it at $305.95. That is like buying another microwave oven. This is clearly a manufacturers defect. The microwave runs fine. There is nothing wrong with it. Paint peeling and falling is unhealthy for health. They gave me 7 days to decide. GE should replace it as it is a faulty microwave.
jh on 04/01/2014:
I have the same issue. GE says cosmetic only and is encouraging me to purchase a new unit discounted from them. Consumer relations told me that the paint is non-toxic and would be "OK" if it fell into my food. The technician led me to believe this is a product defect.
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Defective fridge and stove
Posted by on
ISLIP TERRACE, NEW YORK -- The panel on the front of my GE stove door fell down and almost hit my toes. This panel is held on by double sided tape and is a dangerous design. The oven temperature is also off by 60 degrees. Model number jbp65mok2bs My GE refrigerator howls so loud I can hear it in the next room. I also had to replace the defrost heater which came with a single bulb to a double unit bulb. This I feel was a defect and should have been recalled. The ice maker is also broken. Model #gsl22jfrebs. I don't have any children living at home so it's not like these appliances are abused. I will try to resolve this and if I can't I will be going to small claims court.
     
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At Your Service on 01/13/2012:
There isn't really enough information here to make any judgments. To begin with, how old are these appliances? What exactly are you referring to as "the panel" on the stove? If it's the front door, I'd guarantee it wasn't originally held on by tape.

Is either appliance under any form of warranty coverage; either original or extended? Have you spoken to the retailer you purchased them through?

I'd love for you to post back when you file in small claims. I'd like to hear the outcome.
Venice09 on 01/13/2012:
If the OP says, "This panel is held on by double sided tape and is a dangerous design", how can you guarantee it isn't?

Thanks for posting the model numbers, tpmag0123. Sounds like you are stuck with some lemons.
Anonymous on 01/13/2012:
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Horrible Appliances and Even More Horrible Customer Service Reps
Posted by on
I think I may have the worst review yet. My $800 2007 Front Load Washing Machine was on recall in 2010 for causing shock and fires. No problem, I called GE and they came out and "supposedly fixed the problem". On April 15, 2011 I was washing clothes and smelled smoke. I went into the kitchen and the whole entire kitchen was filled with smoke! Naturally, I freaked out. I called GE and they sent two of the most incompetent, disrespectful techs to my house. They actually asked me what did I wash to cause the smoke?? WHAT?

I've been doing laundry before those two techs were even a twinkle in their mama's eyes. They poked and fiddled with my machine before they decided they had no idea what the problem was. But get this...they were certain it was not due to the recall. But wait it gets even better....I overheard them call their boss and tell him they had no idea what could be causing the smoke. Their boss told them it must be the boot. I find that really funny... if the "big man" can diagnose appliance problems over the phone...What is the point in sending techs to people's home??? Wait, I'm still not finished....the techs told me I could pay $378.00 to correct the problem. By this point I'm very confused. I thought they didn't know what the problem was. Now here's the kicker....they actually told me they we're GUESSING!!!

Hey, GE I have a question...Does somebody have to lose their life or home before you stand behind your products??? Protect yourself, your family and your home...DON'T BUY GENERAL ELECTRIC APPLIANCES!
     
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trmn8r on 04/20/2011:
If on a previous service call the parts in the recall were replaced, it makes sense that the techs would assume it wasn't a recall issue as a first place to look.

I have no idea what would cause smoke to come out of a washing machine either. If the motor isn't fried, and parts on the electronics board didn't fry, where to look next? I don't know how these front loaders are designed, to understand how a boot could be responsible for creating so much smoke it filled a kitchen.

If the washing machine is out of warranty, which I assume it is, and the parts involved in the recall aren't responsible, then you have to pay some technician (maybe not these guys) to start replacing parts. Good luck.
2cent-er on 05/19/2011:
Sounds like you had Pete and Repeat out. got these guys from GE?? burning,sparks,etc are touchy things. they have to be thoroughly investigated. what color was the smoke, black-white? a competent tech [alone-no buddies]would have checked the unit and easily determined if it was related to that particular recall. if not, it should be obvious which, if any, part burned up. if everything checked out-I'm assuming the 'Boss' thought it went out of balance and rubbed the boot-which caused -white- smoke to vent. in any event have it rechecked-have them pull the heater see if something caught on it [pete et al should have done that] by a competent local servicer-ask neigh/family who they use.
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Worst Customer Service Ever!
Posted by on
We purchased a new high end GE stove from Home Depot recently. The catch was that GE was going to deliver it and install it. No problem. A few days before delivery, we had a death in the immediate family and called GE to reschedule. We asked if they could deliver it a day early. Totally indifferent-the customer service representative said they could not change delivery and this situation was not their problem. So we called Home Depot and they arranged for it to be delivered to their store for us to pick up. The Home Depot is less than a mile from our house. You guessed it-GE delivered it a day early to Home Depot. We picked it up and brought it home-unpacking it in accordance with the carton instructions, only to find a huge scratch on top of the range caused by a staple placed in the top of the shipping carton. So we called and asked for some help from GE. They blew us off saying they did not deliver it so it wasn't their problem. They lady even went out of her way to say it was not GE's problem and they would do nothing to help. A totally wasted conservation with a run a round artist. Home Depot came out inspected it and offered to replace it or a $50 discount even though it was clearly not their fault.

HEY GE-not that you care but I have bought my last GE product and I will tell every one I know. I cannot believe customer service people would even work for a company that is so blatantly arrogant and uncaring. And we wonder why Asian companies have such a market share here.

I wished I had read the reviews here first and I would never have bought GE. Now I know.
     
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Anonymous on 02/07/2011:
Well, it's nice to know that Home Depot came through for you.

I agree that GE's response and firm delivery time was ridiculous. It's not like you called them the day of delivery. They had plenty of time to reschedule. Shame on them.
FlitteringFirefly on 02/08/2011:
GE's delivery process to homes and to stores is different. They may not have had a slot available for a home delivery, but did have space for a store delivery. The rest is ridiculous, though.
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My GE experience with products
Posted by on
TALLMADGE, OHIO -- This was my first experience with GE appliances and service. For a total kitchen remodel I bought a new Profile dishwasher, microwave and stove because they were attractive and a good price with the rebate.

They were delivered in good order, my contractor installed them and they looked terrific.

I have no problems with using the appliances themselves. The microwave and dishwasher are fabulous, simple and intuitive to use. The dishwasher cleans like a dream.

I only bought the ceramic top range for value added to the house. I still would rather be cooking with an old-fashioned burner system. The glass cook top needs wiped off all the time to look clean. It took me a while to get over my fear of scratching it. It is much less fragile than I thought.

The control panel cover is what scratches way too easily. I'm the only one using it and I still don't know how some of those scratches got on there. Bits of food also get under the top edge of that panel and it is even harder to keep un-smudged looking than the cook top.

I also don't like how easy it is to accidentally hit an oven control button while the oven is in use. I've shut the thing off several times when cooking on the cook top just by brushing against the touch panel.

My biggest complaint, however, is over the rebate offer. I've read that consumer rebates are often scams by manufacturers and stores - that they purposefully make them complicated or just never send the money.

That has been my experience with GE's famous appliance rebate. I'd love to know how many people actually get their money.

Due to the time deadline for the rebate I ordered my appliances before the start of my remodel. To fill out all the numbers required on the form I had to cut open each box and perform acrobatics to find them.

But I did it. I read the whole form and did exactly what they said. Unfortunately, I didn't think I should have to spend money on return receipt mail just to get the rebate. That was my big mistake.

The form said it would take many weeks for the rebate to arrive. Come the end of that period I went online as indicated to see the progress. I could find nothing about my rebate so I emailed them. This was well after the deadline for submitting the form.

The customer service person emailed me back asking for the registration number of my rebate request. There had been NO mention to expect a registration number on the form or online or anywhere.

No registration number - no proof I'd sent the form - No rebate. I'm out $300.

I also had a part go bad right away in the microwave - a problem I read online that was chronic with this unit. I have no complaint with the scheduling of the repair although my cable repair company manages to narrow down the arrival time much better.

The repair man was surly. He had to remove the entire machine from the wall to replace a tiny part. He was prepared to do this with the unit sitting right on my ceramic cook top. He acted unhappy when I brought out a towel to place over the glass.

He left a metal screw bit inside the door of the unit that fell out onto the glass when I opened the door. (Accident or revenge, I don't know). He also left bits of lint behind the touch panel cover. It was under warranty so that was free at least.

After a while it became apparent that one of the burners on the stove was not heating up enough at the medium heat setting. It is easy to schedule a repair online and the timing is only about a week to wait. However, once again I have to take leave from work to wait for the scheduled repair.

Also, the email acknowledgment and registration for the repair said they would call me the day before. They never did. I called them just to make sure I wasn't wasting half a day. The repair was scheduled.

I will also note here that after working my way through their touch phone v-mail choices that one choice didn't work correctly. Very frustrating. I mentioned it to the CS person I finally got but she seemed totally uninterested.

There was a place to specify online if I wanted him to show up earlier or later in the 8 to noon period and I'd said early as possible. They called at about 10AM to say I was the next stop. He showed up at about 11. I know that he has no way to know how long he'll spend on a problem, but an empty option is worse than none - something they have a chronic problem with, it appears.

This repair man was friendlier than the first, but he also treated me like a moron. To "test" the burners he simply had me give him a pan of water to heat up. So much for modern technology.

I said that I thought each setting on the dials had a range or maximum heat that should be testable but he said that was impossible, that it all depended upon the pan and what was in it! I may be wrong but those heat settings must have some kind of maximum even if they do cycle off and on. I don't think they "sense" what is in the pan. Duh. In addition, I'd think there must be some kind of thermometer to test burners, no?

He finally agreed that the triple burner was borderline but "might have a problem" and ordered the part. He said it would come to me Fed Ex and that he'd be back in a week to install it - no asking what was convenient for me!

That is my experience with GE and I don't think I will ever buy appliances from them again. They really need to work on their customer service as well as some product design features. Perhaps a test kitchen with real people using the machines who could offer suggestions.
     
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GE Capital Consumer Card Co Fraud Conspiracy
Posted by on
MASON, OHIO -- To Whom It May Concern:

The purpose of this letter is to file a formal notification of complaint alleging numerous violations of the Consumer Credit Protection Act (15 U.S.C. 1601) on the part of CareCredit, in that CareCredit, aka GE Capital Cons Cardco aka GE Capital Consumer Card Company.

GE Capital Consumer Card Co. is a "creditor" by definition of 15 U.S.C. 1601-§103-f (Consumer Credit Protection Act) and therefore falls under the federal jurisdiction of the Federal Deposit Insurance Corporation (FDIC).

GE Capital Consumer Card Co. has knowingly and illegally:

- made a promotional offer of "interest-free" or "deferred interest" which, by its actions as enumerated below, it had or has no intentions of fulfilling, said offer falling within the definition of Section 226.2 of CCPA.

- levied late fees and finance charges when payments were actually received - and deducted from my bank account - PRIOR to the due date,

- charged illegal and exorbitant "account security" fees without any form of legal disclosure or explanation as to what those charges may be, constituting a "surcharge" under sections 103 and section 167 of the Consumer Credit Protection Act (15 U.S.C. 1601), hereinafter referred to as CCPA.

- has instituted retroactive "terms and conditions" without proper notification, in violation of § 226.7 of the CCPA.

- has provided such "terms and conditions" in a format that appears to be a third- or fourth-generation unreadable photocopy consisting of print so small and faded as to be illegible, in violation of § 226.5.

- has made it virtually impossible for customers (clients) to contact them in a timely manner by failing and/or refusing to answer telephone calls for periods of up to 7.5 hours (by placing the customer on hold for such lengths of time) and by failing and/or refusing to provide any means on its web site of contacting CareCredit by email or any other means than an unanswered telephone line.

- has acted to quash any meaningful payment inquiries by refusing to provide requested information to the bank upon which payments were drawn, in addition to failing to provide telephone-answering staff as alleged above.

DETAILS:
Application for the above-referenced account was made under a "promotional offer" (Exhibit A - promotional offer), which provided for no interest if the account was paid in full within 48 months. This agreement was for the issuance of a "medical credit card" issued by GE Capital Consumer Card Co, 5300 Kings Island Drive, Mason, OH 45050, to cover dental (oral surgery) expenses in excess of that which were to be paid by the payee's dental insurance. The debt agreed upon was to be $1,500.00.

The first payment was due September 4, 2004 (Exhibit B - statement of payment due). Payment was received via electronic funds transfer on September 2, 3004 and was deducted from the payee's bank account prior to 2 pm the following business day, September 3, 2004 (Exhibit C - email from USBank, formerly and aka Firstar Bank). The minimum payment on the above account is $45 per month.

The defendant states that "payment is due by 5 pm on the due date" to "avoid additional finance charges." Payment was received and cleared well before that time.

Electronic funds transfer payments through USBank is guaranteed to arrive on the date specificied. This form of payment was chosen specifically to ensure timely receipt of payment, since US Postal Service delivery to and from payee's address is often very unreliable. In four years, I have had no problem with electronic funds transfers reaching their destination late.

The payee then received on Sept. 13, 2004 a "late notice" (which bore no postmark and was, in fact, bulk mailed - Exhibits D-1 and D-2 - envelope and late payment notice) claiming that no payment had been received, when in fact, it had. In addition, the payee was informed that a late fee of $35.00 and an "account security fee" of $23.25 had been charged additionally.

In a document received Sept. 13, 2004, after the contract was entered into, labelled "Account Security Debt Cancellation Agreement" (Exhibit E), there is no mention whatsoever of any "account security fee". Payee contends that this "account security fee" constitutes a hidden and therefore unlawful interest or finance charge, in violation of federal law.

On that date, Sept. 13, 2004, payee attempted to call the phone number provided (1-800-333-1071) and was informed by a voice recording that "due to a high volume of calls" there would be "a lengthy wait time". Payee kept the line open and was on hold for 3 hours 47 minutes before finally giving up, unable to speak to single human being during that time.

Additionally, the payee contacted the bank (Exhibit F - email) to notify them of the allegation by GE Capital Cons Cardo that no payment had been received, even though existing bank records clearly documented otherwise.

USBank aka Firstar Bank responded to the payee on Sept. 14. 2004 (Exhibit G - email) that it was investigating the matter, then followed up with another communication - also Sept. 14, 2004 (Exhibit H - email) that "GE Capital Cons Cardco will not discuss customer accounts with third parties" and suggested that the payee call 1-800-333-1071 - the same phone number which GE Capital Cons Cardo will not answer.

An additional payment of $55.00 was made by the payee and received September 17, 2004 and deducted from the payee's bank account on Sept. 18, 2004 for the payment of $45.00 due October 4, 2004.

No statement was received for a November payment, due Nov. 4, 2004; however electronic payment was made and received Sept. 29, 2004 in the amount of $100.00 (Exhibit I - details of USBank transaction printout), even though the payment due was $45.00.

For the December payment, due Dec. 4, 2004, an electronic funds transfer in the amount of $100.00 was scheduled to be received Nov. 18, 2004, though the amount due was $45.00.

On November 12, 2004, payee received a statement from GE Capital Cons Cardco (Exhibit G - statement) claiming no payment was received for October and that a late fee of $35.00 had been assessed, as well as a "finance charge" of $106.64 and an "account security fee" of $22.38. The payee was also informed that the "promotional offer" had expired on an unstated expiration date, in violation of the agreement made and the promotional offer (Exhibit A).

Also on November 12, 2004, the payee again attempted to call both toll-free numbers provided and was informed by a recorded message that "due to a large volume of calls" there would be aa "long wait time." After 2 hours and 17 minutes, the payee again gave up, and on November 13, 2004, sent this document with a certified letter to the defendant.

In summary, payee has so far paid $400 on a $1,500.00 debt and is informed the balance is $1,563.13. All payments have been made and received before the due date.

The payee asks for full restitution of the unlawful and exorbitant fees in the amount of $463.13 charged by GE Capital Cons Cardco, as well as all attorney fees and costs pursuant to this matter, and for full reinstatement of the "promotional offer" terms which were, and are, part and parcel of the agreement between the payee and GE Capital Cons Cardco.

The payee hereby notifies you, under the requirements of the Consumer Credit Protection Act. [15 U.S.C. 1601], that the aforesaid charges of $463.13 are contested for the reasons outlined above and that no such charges will be paid in the future. Payments will be made to repay the original amount of $1500, as contracted, in the time length necessary to avoid interest fees, per your "promotional offer."

It is my intent to file legal action - as a class action suit if possible - and to seek full restitution and double damages as provided for in the Consumer Credit Protection Act. [15 U.S.C. 1601].
     
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Slimjim on 12/08/2004:
Wow, now that's detail. I would seriously discuss with your council filing suit independently. I do not believe in class-actions. Why try to prove your wrong was the same as others. Lodge an FTC compalint so as they can have a record. They will take care of any legal action as far as business practices as a whole if they have enough consistent complaints. Then file for yourself for your damages and costs.
Melis on 05/23/2005:
GE Capital is doing almost every single of the before mentioned to me now, I literally found this review because I was trying to find the company's website online so I can make a payment, ONE IN WHICH I DO NOT THINK I OWE!!! What can I do in order to have GE Capital confronted for what they're doing and have my charges lifted?
dhbruns on 08/04/2005:
Thanks for the info. I have just opened a similar account for some minor dental work. Based on this I will definitely set up my bill-pay for at least 2 weeks before the due date. And look for some alternate financing to pay off this debt ASAP.

Thanks again for the heads-up!
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GE faulty product quality, warranty service, lack of customer service
Posted by on
Please note: Everything in this post is in regards to GE Canada, and the Canadian market. This is also a very brief summary of 10 pages of documents in my dispute with GE, and GE's authorized service contractors.

April 1,2007 purchased from Home Depot 3 Maytag appliances, (refrigerator, range and dishwasher) for delivery April 5, 2007. We donated our old appliances to Salvation Army and arranged for pickup on April 4, 2007. On evening of April 4, heard from Home Depot that Maytag had computer problems and the products could not be delivered until late the next week. This was not satisfactory so Home Depot offered us comparable products from their in store inventory. Home Depot substituted the following GE products, side by side refrigerator (model GSS25XGPABB), free standing glass cooktop range (JCPB83HK2BB) and a dishwasher (GHD6310L15BB).

3 years, 6 months, and 17 days the problems started. Refrigerator started freezing produce, milk and other items, lowered cooling setting to lowest level and there wasn't any change. Checked our owner's manual and warranty to see if the repair was covered by GE (sealed system was covered for 5 years). Called Camco (GE Canada's service department) to get a clear explanation of what this meant. Informed the service tech would have to diagnosis the problem and he would determine if was cover by warranty.

November 3 - Direct Energy Tech (Camco authorized GE service)determined the main control board was defective, and was not covered by warranty - cost $374.62. He also advised me he put in a revised Main Control Module. He stated he used to carry 12 of the original boards in his truck at all times, but the new board was better and he only carried 6 currently.

November 7, our glass cooktop exploded for no apparent reason, (sent glass slivers up to 15 feet and shards of glass 4 feet. This is an extremely hazardous product and GE is aware of the problem, but instead it is the consumers fault. Something must have fallen on the glass top and damaged it, or some other lame reason.

November 10 - Refrigerator freezing produce and other products again, purchased refrigerator thermometer and the temperature was 22 degrees F (-5 degrees C). Call for service tech, unavailable until Nov 16.

November 15 - Received phone message from Home Depot store manager and GE customer care. I returned their calls but have been unable to contact either one to date. GE customer care on their message, stated she was sorry about our problems and the products were out of warranty, but she wanted to have a service tech look at the range to determine the if the range had something drop on it or if it was a thermal issue. She advise us to have a authorized GE service tech look at it and file a report with her. We should initiate this. No discussion on who is paying for this. I called GE customer care person to clarify issues about charges and other things, as of yet she has not returned my call.


November 16 - GE authorized service replace the main control module in the refrigerator again, stating that he installed the wrong board. Checking other sites for this board to compare prices, I found the board he was installing and the one removed were no longer available in Canada. I showed him the exploded range, and told him GE Customer Care wanted a GE Tech to look at it and determine the cause of the problem and write a report. His response "Why did she say that, we can not determine the cause of the failure or what happened.

November 17 - Call GE Customer Care and left a message for the contact I have with them to call me to review where we are at regarding our issues. Went to Home Depot and spoke to store manager about problems and his response was I will email the contact again and advise her you are hear and want to talk to her. No responses while I was there, so he sent her another email to let her know I was leaving and would be home in twenty minutes, to please contact me.

November 18 - No contact from from GE. Just check produce drawer and again the produce is frozen. Call GE service again, and service manager advise me he would contact GE to see where we go from here.



     
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Jack on 06/08/2011:
Our fridge is also freezing produce in crisper and has frozen water holding tank which then split, my question has anyone had this problem solved???
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GE Junk peddlers
Posted by on
I agree about new GE crap. Not worth the risk unless you like having to replace it within a few years or less. Example: GE mini fluorescent under cabinet lighting bulb No. "GE F 21T5" in fixture "GE Order Code: UCF36/EBL", in which the bulb which is guaranteed on the packaging to last 9 years but only lasts 2-3 months. The fixture will no longer light a new bulb, only the bulb ends light slightly. GE's website "gelighting.com" does not recognize their own part number and will not allow email to be sent to them without a part number. The 800-435-4448 customer assistance number put me on hold for 20 minutes then after explaining the problem and symptoms (with the bulb and fixture part numbers) to the customer service guy was told "Are you saying you can't buy a new bulb." I had just explained that I had two new bulbs in front of me and neither would light except for the ends. He said "GE still manufactures the bulbs". I repeated that I had two new bulbs in front of me and that neither light up. He said "You need another department, I only do light bulbs". He said "I will transfer you to the right department". The person who answered at the next department (after I had explained the problem) said "You need a different department, we only do industrial and hazardous large commercial equipment and lighting". He then said "I might be able to find a number you can call". Home Depot where the fixture was purchased told be to call GE and that they will make it right, but don't bring it to us. That was when I was there to find a new bulb (which made two) to see if the previous one was bad. To sum it up GE puts out inferior products from outsourced suppliers and will not act on their advertised guarantees. GE employees speak poor English, are unhelpful and in general don't know their 'arse' from a hole in the ground. I'm done with GE products (think China), so I won't tell the very lengthy story about my GE Profile range, it's a blood pressure thing. Buy American made, that means actually manufactured in the US.
     
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Venice09 on 11/05/2010:
Most people can probably come pretty close to guessing your range story, so it's not necessary to compromise your blood pressure by reliving it.

If GE can't even supply quality fixtures and light bulbs, there is no reason to believe they can ever produce quality appliances again.

Good review.
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Exploding glass stove door
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I bought a GE glasstop stove a year ago. I loved this thing. It did everything I could ever want from a stove. I hate electric stoves as a rule, but this glasstop is the next best thing to a gas stove. Tonight, my family and I were watching a title fight on TV when we heard an explosion from the kitchen. It sounded like a bomb had gone off! Then we heard popping sounds, as if popcorn was popping. We went into the kitchen and saw that the outer glass door on the oven had exploded. There was glass all over the kitchen and the glass on the floor was jumping up and down and making popping noises for almost 20 minutes after the explosion. The stove top had been used for 20 minutes, 3 hours prior to the explosion. The oven had not been used for approx. 3 months before the explosion. What can I say? I don't do a lot of baking. Both were at room temperature. In other words, as cold as a stove can get. We weren't present in the room when the explosion happened, fortunately. If anyone had been in the kitchen, they would have been seriously injured. Still trying to get hold of GE to see what they are going to do or not do. Contacted the lemon law folks to see if they can help us. Our state has a lemon law for appliances, so that may help us some. well. As everyone knows, GE has extremely limited telephone hours. I see where this kind of thing happens a lot with GE stoves. If I had known that, I would have never purchased a GE. Unfortunately, it sounds like GE is going to sing the " It has never happened to anyone else before " song with us, as they have with all of the other people I have read about. I'll keep you posted on how we do with GE fixing or not fixing the stove.
     
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ontario_girl on 06/14/2010:
Wow, thankfully everyone was out of the room and is okay! Do keep us updated!
Anonymous on 06/14/2010:
That's not cool. I prefer gas stoves, myself. I am also very glad that nobody was hurt when this happened.
Pheesao on 06/20/2010:
To date, GE has refused to even talk with us. We got the run around from customer service about how they had never, ever heard of this happening to anyone before. We listed case, upon case, upon case of people on the various consumer web sites that had complained about this very same problem to GE and how the consumers all had been told the same thing as we were being told. We told them that we weren't buying what they were handing us. The customer service lady (who did not give me her name, by the way.) got very quiet for about 30 seconds and then told me that she would have a supervisor call me back. She hung up without getting my telephone number. I doubt if she heard my name at the beginning of the conversation. We called back and went through the same thing with another person from GE. Got the same silent treatment and when she said that a supervisor would call me back, I very sarcastically asked her if she would like my name and telephone number. She supposedly took it and noted it for the supervisor. We haven't heard a word at all, since. To be fair, we are going to wait until Monday to give them a full week to figure out how to answer to us, before we start calling them on a daily basis. I'll let you know what happens after Monday with them.
On a good note... Our home warranty company (First American Home Warranty Company... there, a nice commercial for them) IS replacing the glass on the oven door. At first, they weren't. They said that they don't cover glass. We explained that we had top of the line coverage for one, and secondly, how could they NOT cover it, when without glass, a glass top stove will not work?? It's not like we broke a burner that they could replace. They had to think about it for a minute and decided that perhaps they should cover it. After all, you can hadly say that you are not going to cover a glass top stove and then later on, when the glass breaks, through no one's fault, say, " Glass not included." If they don't want to cover glass, then the contract should say so. Or say that oven doors are excluded. Make it clear in the contract what is and what is not covered, as they do with other appliances. If we had broken the glass ourselves, I wouldn't expect them to cover it. I would have gone to our home owner's insurance then and gotten them to cover it. (It's fairly new and only 34 days out of warranty.) We now only have to pay the $50.00 co-pay for the service call. Not too shabby. First Anmerican Home Warranty Company rocks! GE sucks!!!
If you can't have a gas stove because the cost of running a gas line is prohibitive, then a glass top stove (or a ceramic top, as some call them.) is the next best thing. They heat up quickly and behave in almost every manner as a gas stove. The only drawback is that you must remove your pan from the burner when it is done or it will continue cooking and possibly burn. I have learned to either turn off the burner just before it is done and let the residual heat finish off the cooking, or just slide the pan off of the burner, depending upon what I am cooking. I then slide the kettle on, so that the water can heat up for a nice cup of tea or hot chocolate with the residual heat. After all, It does take awhile for the burner to cool down. Other than that, it's best thing since gas stoves!
Arlene on 11/17/2011:
GE has their heads up their butts. The oven door of our GE gas stove shattered into a zillion pieces last night for no apparent reason. My husband was in the kitchen using the stovetop but not the oven when the door just exploded. The pieces of glass were crackling and popping as I swept them up. After reading your story I don't expect any satisfaction from GE but wanted to let you and others know it happened to us. We won't be buying another GE product.
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Unacceptable Customer Service
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I had an appointment scheduled for both a GE washer and Dryer for Tuesday June 8. The technician did arrive within the scheduled appointment time. First, before even inspecting the units, the technician explained to me how GE management mistreated him and failed to trust him so he had to be extra careful to cover himself in case he was challenged on whether or not he actually made the service call. After a cursory inspection of both of the units, he proceeded to tell me that the dryer was cheap and that I should expect the noise it made. I found this response unacceptable and required to tech to keep looking. He then determined that the drum unit needed to be replaced – I am not sure if he made this diagnosis to shut me up or if he is correct because he did not have the dryer apart and simply made this call based on placing his hand flat against the rear of the dryer. Your tech then told me that he did not have the parts on his truck for either the washer or dryer and would have to order them When I pressed for more information he told me I was not in his area anyway and he was covering for someone else so it really was someone else’s problem. I immediately called the customer relations department and talked to a very knowledgeable and caring individual who was able to calm me down. She told me that she could see in the system that the tech had ordered the parts and had rescheduled the appointment – unfortunately he had scheduled the repairs for 2 separate days and no one had bothered to ask me if either day was convenient – they also have both repairs scheduled for a full day so I am unable to plan anything for either day and must plan on being off work to accommodate GE. Today, June 14th, I received an unexpected delivery from Fedex – it turns out to be the drum unit for the dryer. Since I had not been told that this would come to my house I was concerned that the service group would not keep their appointment as they would be looking for the parts. I again called customer relations and talked to an individual who made me believe that I was an inconvenience and wasting her time by calling in. She told me that parts were normally delivered to customers homes and did not understand my concerns. I then asked her to try to get both appointments scheduled for the same day and was informed that this had already happened – the appointments had been changed and no one bothered to notify me! The customer service representative claimed that GE had no way to contact me. I find this response also unacceptable.
The service team has failed in almost every aspect of their job – from presenting GE in a good light, showing support for the products GE sells, and failing to ensure that the customer is satisfied. At this point, I believe that I should become anti-GE and make every effort to tell friends, relatives, and casual acquaintances about my bad experiences and make every effort to convince them to purchase different brands when they have a choice.
     
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GE Appliances on 06/15/2010:
This is Megan from GE, sorry to hear about your frustrating experience. If there's anything I can do, please email me at eresponse@ge.com.
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