07442 -- My husband and I could not be less satisfied with the service we've received from General Electric over the past week. We are completely and utterly disgusted with the company. On 5/22, we called General Electric because our GE fridge was not cold enough, and food was actually starting to spoil. Our fridge was only about seven months old and still under warranty, so I felt sure we'd be able to get someone to our house to fix it by the next day. Unfortunately, we were told the next available appointment would be 5/26, the following Tuesday (since Monday was Memorial Day) which meant that we would be without a fridge for at least three and a half days.
I called GE again on Saturday morning, 5/23. I spoke to representatives and their supervisors, and was repeatedly told that there simply wasn't anyone working in our area until 5/26. At one point, I spoke to a representative who said she'd place us on a cancellation list so that we might be able to get a repairman over the weekend after all, if someone else cancelled an appointment. This turned out to be completely misleading, as this person's supervisor went on to inform me, a few minutes later, that there was no cancellation list (I'm not sure whether I was deliberately or unintentionally misled, but at this point neither would surprise me).
Desperate to have our fridge fixed, we called a local repairman who WAS working on Saturday. He told us that the defroster was broken, but he couldn't fix it that same day because he would need to order a new part. He advised us just to wait and have GE fix the fridge, and suggested calling GE right away so the repairman could bring the part on Tuesday when he came for our appointment. Of our limited options that seemed the best, so I called and spoke to yet another representative; she assured me she'd pass along the information, and told me that “90% of the time” the GE repairmen could fix a problem on the same day of the appointment.
On Tuesday, the repairman came WITHOUT the required parts. He diagnosed the problem (it was indeed the defroster) and informed us that the part we needed was on back order — which meant it would be at least a week before it even became available. To add insult to injury, the repairman then pushed the fridge back against the wall so hard that he broke the socket plate behind it. We discovered this the next day when we attempted to plug the fridge back into the wall (and took a few pictures for evidence).
So, to sum it all up, as of the evening of 5/27 — nearly six days after first calling GE, we are still without a working fridge, and I really have no idea when it will be fixed (the representative at GE could not even guarantee us an immediate appointment when the part does eventually come in). I am in the process of seeking reimbursement for the spoiled food, but GE has already refused to compensate us for the repairman we hired on Saturday (although I intend to pursue that further). I also called to see if the refrigerator parts could possibly be delivered sooner, but with no luck.
As of the time of this writing, I have not yet sought compensation for the broken socket plate (I discovered it after business hours on 5/27, so I was unable to contact the complaints department at GE that same day). Based on our experience over the past few days, I wouldn't be shocked if GE told us there's nothing they can do about that.
The most anyone at GE was able to offer us for our trouble was an extension on our refrigerator's warranty. I accepted it at the time, but it struck me later that having a warranty from GE doesn't amount to much, given the length of time we have had to wait to get our appliance fixed.
I do not feel that GE has treated us well; quite honestly, I can't remember a time when I've been more disappointed in a company. Our fridge is seven months old. It's ridiculous enough that it already needs repair — I don't understand why GE hasn't been proactive in fixing it for us.
GE may or may not be to blame for the broken defroster (that may have been damaged during delivery from Home Depot) but the service offered through GE has been remarkably poor. I don't know, at this point, that anything can be done to make up for the inconveniences GE has caused us, but I will state, unequivocally, that this is a company I will go out of my way not to do business with again.
MARLBOROUGH, NEW HAMPSHIRE -- My wife and I purchase a GE dishwasher less than a year ago. This last July it stopped working. My wife made a service call to the company. They had us call a service tech to come out and fix the machine. We were informed that this company is no longer in service. We called GE back to let them know, they gave us another company to call. We called left a message. 2 days went by no return call. We called again, an individual answered to tell us that they turned down the service call because they were too busy to come out. She went to say they called GE back immediately to tell them.
GE never called us to let us know the service call was turned down. We then called GE back again, to let them know that this company will not be able to help us. They gave us yet another company to come out and fix the machine. We called left a message with the receptionist. We were told that a tech would be in touch that day. No one called us that day. We called back again the next day. Spoke to Tech who came out that day, looked at the machine and told us it needed a part and he was going to order the part once he got back to the shop.
After two weeks of us constantly calling to find out where the part is and the tech telling us that GE has not been any help to him getting the part, or him wondering why it is taking so long for him to get a part; he suggested we call GE ourselves. My wife calls GE to find out why it is taking so long to get a part out to the tech. They tell her that they will be sending the part overnight to us. Now this is after my wife and I both tell them that this is ridiculous waiting this long for a part. This is now early August, we have filthy standing water in the machine.
The kitchen smells simply awful with all the hot weather we were having and us cancelling dinner dates with friends because it was embarrassing to have people come over with our kitchen smelling like it was. When the part arrives we call the tech. He comes out, installs the part, starts the machine, nothing happens. He checks all the connections, tries a few things, tries it again--nothing happens. It is decided they sent us a faulty part. He puts the old part in, it goes through a cycle, yet it will not restart. He tells us he will GE himself and ask a tech there if there was anything else he could've done. My wife also calls GE to tell them that the part was faulty.
At this point we are pretty much fed up with GE. After a long lengthy and somewhat heated discussion with their representative they gave us an extension of 6 months on our warranty. My wife went on to ask if this cannot be remedied she would like a refund of our money since we purchased a GE product and have a machine we simply cannot use. The response was a prompt, "we do not give refunds". My wife went on to ask what they are intending to do to rectify this problem and also she wanted to speak to someone above her. The response was "that can't be done, you will need to write a letter and wait for someone to respond".
Frustrated my wife went on to ask if this representative was at all willing to remedy this problem. The representative told her she would again overnight a part to us and also to our tech. This is now September we have been unable to use an appliance we purchased for almost 2 months and receiving no customer support through GE. My called a lawyer to get advice who suggested we call the store we bought the appliance at. We called the hardware store explained our problem. They got a hold of a manager who was very understanding, the manager told us that if this part does not work call him back and he will swap the machine out for a new one.
The part arrives, tech comes down, installs the part, machine goes through a cycle, then does not work. He also goes on to tell me that GE is trying to sell their appliance part of the business, yet no one has made a bid. This of course explains why they are not very helpful. I finally send an e-mail outlining my immense displeasure and overwhelming disappointment with how they handled this problem and how I can't believe how they do not stand behind their product. I receive a computer generated response. So no one in customer service even saw this complaint.
So I sent yet another e-mailing detailing my disbelief that my complaint was not important enough for them that they had a computer respond. I went to say that I wanted a personnel response by either e-mail or phone and that it must be by a manager. We got a phone call from a representative who basically was impersonal about the problem and it still is unresolved. My wife has in fact spoke with the same representative today whom has told us she would swap out our GE dishwasher with yet another GE dishwasher. My wife told her why would I want another GE dishwasher. She tried again to get our money back, and yet again we do not give refunds.
Needless to say we have decided that we will never buy another GE product again and I will make a point to investigate anything to see if GE is involved and avoid that item. I will also make it my objective to tell everyone how badly we were treated by GE.
TALLMADGE, OHIO -- This was my first experience with GE appliances and service. For a total kitchen remodel I bought a new Profile dishwasher, microwave and stove because they were attractive and a good price with the rebate. They were delivered in good order, my contractor installed them and they looked terrific. I have no problems with using the appliances themselves. The microwave and dishwasher are fabulous, simple and intuitive to use. The dishwasher cleans like a dream.
I only bought the ceramic top range for value added to the house. I still would rather be cooking with an old-fashioned burner system. The glass cooktop needs wiped off all the time to look clean. It took me a while to get over my fear of scratching it. It is much less fragile than I thought.
The control panel cover is what scratches way too easily. I'm the only one using it and I still don't know how some of those scratches got on there. Bits of food also get under the top edge of that panel and it is even harder to keep un-smudged looking than the cooktop. I also don't like how easy it is to accidentally hit an oven control button while the oven is in use. I've shut the thing off several times when cooking on the cooktop just by brushing against the touch panel.
My biggest complaint, however, is over the rebate offer. I've read that consumer rebates are often scams by manufacturers and stores - that they purposefully make them complicated or just never send the money. That has been my experience with GE's famous appliance rebate. I'd love to know how many people actually get their money.
Due to the time deadline for the rebate I ordered my appliances before the start of my remodel. To fill out all the numbers required on the form I had to cut open each box and perform acrobatics to find them. But I did it. I read the whole form and did exactly what they said. Unfortunately, I didn't think I should have to spend money on return receipt mail just to get the rebate. That was my big mistake.
The form said it would take many weeks for the rebate to arrive. Come the end of that period I went online as indicated to see the progress. I could find nothing about my rebate so I emailed them. This was well after the deadline for submitting the form.
The customer service person emailed me back asking for the registration number of my rebate request. There had been NO mention to expect a registration number on the form or online or anywhere. No registration number - no proof I'd sent the form - No rebate. I'm out $300.
I also had a part go bad right away in the microwave - a problem I read online that was chronic with this unit. I have no complaint with the scheduling of the repair although my cable repair company manages to narrow down the arrival time much better.
The repairman was surly. He had to remove the entire machine from the wall to replace a tiny part. He was prepared to do this with the unit sitting right on my ceramic cooktop. He acted unhappy when I brought out a towel to place over the glass. He left a metal screw bit inside the door of the unit that fell out onto the glass when I opened the door. (Accident or revenge, I don't know). He also left bits of lint behind the touch panel cover. It was under warranty so that was free at least.
After a while it became apparent that one of the burners on the stove was not heating up enough at the medium heat setting. It is easy to schedule a repair online and the timing is only about a week to wait. However, once again I have to take leave from work to wait for the scheduled repair.
Also, the email acknowledgment and registration for the repair said they would call me the day before. They never did. I called them just to make sure I wasn't wasting half a day. The repair was scheduled. I will also note here that after working my way through their touch phone v-mail choices that one choice didn't work correctly. Very frustrating. I mentioned it to the CS person I finally got but she seemed totally uninterested.
There was a place to specify online if I wanted him to show up earlier or later in the 8 to noon period and I'd said early as possible. They called at about 10AM to say I was the next stop. He showed up at about 11. I know that he has no way to know how long he'll spend on a problem, but an empty option is worse than none - something they have a chronic problem with, it appears. This repair man was friendlier than the first, but he also treated me like a moron. To "test" the burners he simply had me give him a pan of water to heat up. So much for modern technology.
I said that I thought each setting on the dials had a range or maximum heat that should be testable but he said that was impossible, that it all depended upon the pan and what was in it! I may be wrong but those heat settings must have some kind of maximum even if they do cycle off and on. I don't think they "sense" what is in the pan. Duh. In addition, I'd think there must be some kind of thermometer to test burners, no? He finally agreed that the triple burner was borderline but "might have a problem" and ordered the part. He said it would come to me FedEx and that he'd be back in a week to install it - no asking what was convenient for me!
That is my experience with GE and I don't think I will ever buy appliances from them again. They really need to work on their customer service as well as some product design features. Perhaps a test kitchen with real people using the machines who could offer suggestions.
This oven is junk! I see that besides mine, there are MANY reviews complaining about the faulty oven baking element that catches fire. I can't see where GE has done anything about it at all. I'm sure they'll try to claim that if your oven is out of warranty that they can't help you, but "out of warranty" doesn't excuse a part that is dangerous! GE, you can bet if your stupid oven had caused damage to my home I would be suing the pants off you right now! >:( I will NEVER own one of your products again!
CONNECTICUT -- This refrigerator was a problem since day one!! had the icemaker worked on 5 times and have black mold growing. I have to clean out the whole refrigerator every few weeks with bleach. Contacted GE and they said it's a problem with fan and temp setting. Wanted me to foot the $500 bill or offered to sell me new GE refrigerator at slight discount. Why don't they just recall these refrigerators? They are obviously defective and are health hazard!! Don't buy a GE refrigerator!! They don't stand by their products. I think this would be perfect class action suit.
DAYTON -- I could not agree more with all the posts regarding the GE Electric Infuser HE washing machine. From the very beginning, the machine spits white stains all over the dark clothes. They will not come out. I am very frustrated and also feel GE should offer a replacement to customer who purchased them.
NEW YORK -- DPSB620EC4CC - After 5 years and 8 service calls, the control board catches fire. We have replaced this board previously under GE Appliances service plan in 2008. In 2011, the same control board catches fire 5 weeks out of warranty. After sending pictures of the damage which clearly shows that the control board does not meet UL safety requirements and the fuse not blown, GE will not do anything but offer a replacement board at a discount or a $75 gift card. If you have this model PLEASE CONSIDER REPLACING BEFORE THIS CAUSES A FIRE IN YOUR HOME!!
I will never purchase another major appliance from GE. The pictures taken of this catastrophic burning of the control board is being sent to Underwriters Laboratory for their evaluation. GE does not take this seriously. There should be a recall of this model.