TALLMADGE, OHIO -- This was my first experience with GE appliances and service. For a total kitchen remodel I bought a new Profile dishwasher, microwave and stove because they were attractive and a good price with the rebate. They were delivered in good order, my contractor installed them and they looked terrific. I have no problems with using the appliances themselves. The microwave and dishwasher are fabulous, simple and intuitive to use. The dishwasher cleans like a dream.
I only bought the ceramic top range for value added to the house. I still would rather be cooking with an old-fashioned burner system. The glass cooktop needs wiped off all the time to look clean. It took me a while to get over my fear of scratching it. It is much less fragile than I thought.
The control panel cover is what scratches way too easily. I'm the only one using it and I still don't know how some of those scratches got on there. Bits of food also get under the top edge of that panel and it is even harder to keep un-smudged looking than the cooktop. I also don't like how easy it is to accidentally hit an oven control button while the oven is in use. I've shut the thing off several times when cooking on the cooktop just by brushing against the touch panel.
My biggest complaint, however, is over the rebate offer. I've read that consumer rebates are often scams by manufacturers and stores - that they purposefully make them complicated or just never send the money. That has been my experience with GE's famous appliance rebate. I'd love to know how many people actually get their money.
Due to the time deadline for the rebate I ordered my appliances before the start of my remodel. To fill out all the numbers required on the form I had to cut open each box and perform acrobatics to find them. But I did it. I read the whole form and did exactly what they said. Unfortunately, I didn't think I should have to spend money on return receipt mail just to get the rebate. That was my big mistake.
The form said it would take many weeks for the rebate to arrive. Come the end of that period I went online as indicated to see the progress. I could find nothing about my rebate so I emailed them. This was well after the deadline for submitting the form.
The customer service person emailed me back asking for the registration number of my rebate request. There had been NO mention to expect a registration number on the form or online or anywhere. No registration number - no proof I'd sent the form - No rebate. I'm out $300.
I also had a part go bad right away in the microwave - a problem I read online that was chronic with this unit. I have no complaint with the scheduling of the repair although my cable repair company manages to narrow down the arrival time much better.
The repairman was surly. He had to remove the entire machine from the wall to replace a tiny part. He was prepared to do this with the unit sitting right on my ceramic cooktop. He acted unhappy when I brought out a towel to place over the glass. He left a metal screw bit inside the door of the unit that fell out onto the glass when I opened the door. (Accident or revenge, I don't know). He also left bits of lint behind the touch panel cover. It was under warranty so that was free at least.
After a while it became apparent that one of the burners on the stove was not heating up enough at the medium heat setting. It is easy to schedule a repair online and the timing is only about a week to wait. However, once again I have to take leave from work to wait for the scheduled repair.
Also, the email acknowledgment and registration for the repair said they would call me the day before. They never did. I called them just to make sure I wasn't wasting half a day. The repair was scheduled. I will also note here that after working my way through their touch phone v-mail choices that one choice didn't work correctly. Very frustrating. I mentioned it to the CS person I finally got but she seemed totally uninterested.
There was a place to specify online if I wanted him to show up earlier or later in the 8 to noon period and I'd said early as possible. They called at about 10AM to say I was the next stop. He showed up at about 11. I know that he has no way to know how long he'll spend on a problem, but an empty option is worse than none - something they have a chronic problem with, it appears. This repair man was friendlier than the first, but he also treated me like a moron. To "test" the burners he simply had me give him a pan of water to heat up. So much for modern technology.
I said that I thought each setting on the dials had a range or maximum heat that should be testable but he said that was impossible, that it all depended upon the pan and what was in it! I may be wrong but those heat settings must have some kind of maximum even if they do cycle off and on. I don't think they "sense" what is in the pan. Duh. In addition, I'd think there must be some kind of thermometer to test burners, no? He finally agreed that the triple burner was borderline but "might have a problem" and ordered the part. He said it would come to me FedEx and that he'd be back in a week to install it - no asking what was convenient for me!
That is my experience with GE and I don't think I will ever buy appliances from them again. They really need to work on their customer service as well as some product design features. Perhaps a test kitchen with real people using the machines who could offer suggestions.
CHARLOTTE, NORTH CAROLINA -- My oven had a bright light with sparks coming off element. Immediately I turned off the oven. The fire did not go out after turning the control to off. I had to pull oven out and unplug before it would go out. I am disappointed. Glad I was near the oven when this took place. This oven should have a recall. I saw so many reviews for the same issue.
This oven is junk! I see that besides mine, there are MANY reviews complaining about the faulty oven baking element that catches fire. I can't see where GE has done anything about it at all. I'm sure they'll try to claim that if your oven is out of warranty that they can't help you, but "out of warranty" doesn't excuse a part that is dangerous! GE, you can bet if your stupid oven had caused damage to my home I would be suing the pants off you right now! >:( I will NEVER own one of your products again!
CONNECTICUT -- This refrigerator was a problem since day one!! had the icemaker worked on 5 times and have black mold growing. I have to clean out the whole refrigerator every few weeks with bleach. Contacted GE and they said it's a problem with fan and temp setting. Wanted me to foot the $500 bill or offered to sell me new GE refrigerator at slight discount. Why don't they just recall these refrigerators? They are obviously defective and are health hazard!! Don't buy a GE refrigerator!! They don't stand by their products. I think this would be perfect class action suit.
DAYTON -- I could not agree more with all the posts regarding the GE Electric Infuser HE washing machine. From the very beginning, the machine spits white stains all over the dark clothes. They will not come out. I am very frustrated and also feel GE should offer a replacement to customer who purchased them.
NEW YORK -- DPSB620EC4CC - After 5 years and 8 service calls, the control board catches fire. We have replaced this board previously under GE Appliances service plan in 2008. In 2011, the same control board catches fire 5 weeks out of warranty. After sending pictures of the damage which clearly shows that the control board does not meet UL safety requirements and the fuse not blown, GE will not do anything but offer a replacement board at a discount or a $75 gift card. If you have this model PLEASE CONSIDER REPLACING BEFORE THIS CAUSES A FIRE IN YOUR HOME!!
I will never purchase another major appliance from GE. The pictures taken of this catastrophic burning of the control board is being sent to Underwriters Laboratory for their evaluation. GE does not take this seriously. There should be a recall of this model.
Maybe it's something in the water, but we have had to replace our water heater more times than we can remember, all while under warranty and all from Home Depot. The last time the replacement brand was out of stock so Home Depot gave us a General Electric unit with an eight year warranty. Lo and behold, it started leaking yesterday, after only three years of use.
My husband contacted GE, and after providing some basic information and doing some simple troubleshooting, it was determined that the unit would be replaced. No excuses, no weaseling, no mind games. Just an authorization for replacement. So, off to Home Depot he went with the old tank and back he came with a new one. The overall process was fairly smooth, with only a few glitches that were quickly resolved.
This is the way customer service should work. General Electric and Home Depot together turned what could have been an expensive and inconvenient ordeal into a painless process. Now if we could just figure out why we go through so many water heaters!
NAPLES, FLORIDA -- I purchased a brand new washing machine by General Electric, however my understanding is that all brands are doing the same thing so the spotlight is not entirely on GE. Top loading washer - nice large tub, however the tall agitator had dwarfed. To that, I figured a revision was warranted after some testing had concluded that a tall agitator did not help to get the clothes clean. Wrong!!! You can't test these machines out in the store - once it's home and it's hooked up - you are saying to yourself, "where is the water?" I put 3 bath towels in the machine - had intentions of doing a large load. The agitator barely moved, but that's not the worst.
When I opened the top lid - - there was only about 2 inches of water in this large tub. That's it - that's all you get. The tub is huge - so it allows you to believe that it's designed to accommodate a large load - but there is no water. The items were literally sticking up in the air - out of the water - as the lid says, "this is normal." How can anything get clean, if it can't get into the soapy water??? How can the load be submerged into the soapy water - if there isn't any??? What's more - there is nothing you can do to override this machine's decision NOT to give you any more water. I spoke with GE about this, they said that the EPA is in control of this. Something has to be done.
I've now brought my old washer back into the house which I had sent to the garage - I'm now treating it with kid gloves - will not give it away - I'll get it repaired until I can no longer do so. It fills up to the brim - washes clothing with the tall agitator - it's "golden" to me now. I had no idea that the new washing machines (top loading) had been so severely redesigned and not for the better in terms of washing and getting items clean.
It doesn't even truly save water - because people will end up doing more loads of laundry (several small loads) which can be immersed into the water - which causes more electricity for certain and eventually more water. Who wants to have to wash one king fitted sheet in one load, then wash the king flat sheet in yet another load - this could take all day, ridiculous. We're going back in time to where I'll be forced to wash the sheets in the bath-tub by hand.
FT LAUDERALE, FLORIDA -- It has been only two months since I have begun using my new GE Refrigerator Model PFCS1RKZA SS (Bottom Freezer Style) for which I paid approximately $2500. There is an annoying noise which can be heard from everywhere inside the house – the refrigerator emits the noise constantly and it seems to be coming from the motor-fan. I called GE to get it serviced through the warranty; however upon arrival the technician told me that "the noise is normal". I disagreed with because my son has the same model which does not make this noise. He confessed that he has never replaced that type of motor; that it was very complicated and it would take a lot of time and effort.
Then I asked him: ‘Do you mean I have to live with this noise?' – The technician promptly shrugged and left, which honestly upsets me. I later requested another service appointment to resolve the problem, but instead I got a phone call from the # 1.800.491.2737, a person that identified himself as a GE Engineer who “was trained by the same people who designed that refrigerator”. He told me that there was no problem with my refrigerator, and that if I wanted to get it serviced, he would have to bill me $79 for the second visit. So I asked him: ‘Why would I be billed $79 if you guys have not fixed the noise coming from my refrigerator and you say you will not fix it?'
He responded that he would then cancel the service appointment: So he did. Then I set another appointment through GE's website and was visited by another technician from the same repairing department. When he came into my house I noticed that he had a bit of an attitude problem: He was discourteous and aggressive. He only opened the refrigerator for what seemed like 2 seconds and told me that there was nothing wrong with it and then left without further instruction or explanation. In my opinion he didn't try to listen for the noise and was most likely already told that there was "no issue" so he did not look for one.
The same GE “engineer” called me later that day to inform that I was billed $79 dollar for the second servicing. I honestly rather they honor my warranty and fix the annoying buzzing sound that is coming from my refrigerator than I have to sit here and write these sort of reviews for the GE Appliance Service Department in Fort Lauderdale. However since they refuse to help me I find that this is the most effective way of warning other people about their quality of service. I recommend to anyone that would be serviced by this department to buy from a different brand.