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Geico Corporation Consumer Reviews - Page 2

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Unable to Handle Claim Properly
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I was on the road with right of way when a Geico policy holder "floored it" out of Taco Bell parking lot, ramming her front end into the side of my vehicle causing a little over $2300 in damages to my vehicle and caused a whiplash injury. I immediately called 911 from my cell phone from in the middle of the road. When law enforcement arrived & did their investigation, he (the officer) determined the "other driver" (Geico policy holder) completely at fault, as I was legally on the road, having right-of-way, I had to provide the police report to Geico claims.

They "investigated", even going so far as to tell my mechanics they were trying to figure out how to put 35% liability on me, even though law enforcement already put liability on the other person. It took a month to get a rental car at their expense. I had to TELL them to contact my mechanics to authorize repairs 96 hours after their "date of liability determination."

I had to contact them a week later to TELL them to cut the check to pay for repairs to my vehicle. (This should have been done at the same time as authorization was given to the shop). When I FINALLY got my vehicle home and repaired 1 month 15 days after the accident, I again had to call and TELL them to contact the rental car company to OK through November 16, 2012 so the rental car company would return the $86.00 deposit money that I had to pay out-of-pocket.

(I am disabled and on SSI/SSD, so this is a lot of money for me to be out in "limbo") I am not happy at all with having to dictate every step of the way to the insurance company how to do their job when I am injured and my vehicle was damaged due to one of their policy holders showing incompetent driving on a clear, sunny day at 12:09 pm in California.

By -

MACON, HAWAII -- In July 09 my policy was up for a 6 month renewal. The first payment made for the renewal is actually 2 payments. I had recently lost my job & didn't have the entire $330.86. I spoke w/ a man at Geico who told me that they would allow me to pay what I could that day & pay the remaining balance two days later, when I got my last paycheck. I paid $80 on 7/13 using my checking account.

I called back on 7/15 to pay the remaining $250.86. I spoke to a lady who took my payment using my checking account. I got a letter in the mail on 8/11 informing me that my policy was canceled on 7/30 for non-payment. I called Geico to find out what was going on. I was told that I never made the payment of $250.86. They had nothing in their system. I then checked my bank statement & the money was never taken out. I didn't check w/ my bank b/f that b/c I had never had a problem w/ Geico b/f.

So someone messed up & didn't process my payment. I thought well let me pay what I owe & everything will be fine. Wrong. I was told that b/c of a lapse in coverage my 6 month premium was go from $900 to a little over $2000. What a bunch of BS. It didn't make sense, it wasn't my fault. I couldn't get any help from Geico, so I went w/ another insurance company. I checked my bank account the other day & found a charge from Geico for $44.05 on 8/12.

I called Geico, got no help from the representative I spoke with. Then I spoke w/ a supervisor who told me that I made that payment w/ my debit card & it was a payment for a new quote. WTF?! I told him that I never authorized that payment. I was told that I had to b/c they had my debit card #. They have my debit card & checking account info in there system.

I have always made my payments over the phone, so they have had that info for the past 5 yrs. I asked for proof that I authorized the payment, he couldn't give me any. I told him that he needed to refund that money back to me. I was then told that he couldn't do that & I would have to take it up w/ my bank. Do not get Geico insurance they are liars & thieves!!!

Received the 1st Offer in My Auto Accident Case Which My Lawyer Advised to Start the Lawsuit. What to Do Next?
By -

BUFFALO, NEW YORK -- My lawyer called me yesterday and said GEICO gave us an offer of $4,000. I was livid at the fact and after spending 6 months under Doctors care, physical therapy, & medication I had to take for pain. I was in an accident in Nov. of 2007 which a kid ran through a stop sign to try to get in front of me to get to the other side of the road in the opposite direction.

He ran right into me on the front passenger corner of bumper. My car spun around 3 times and stopped in front of on-coming traffic and I was hit again by another vehicle, my airbags deployed. I was so shook up I didn't know the extent of my injuries until after I was in the hospital. I couldn't turn my head and my arm was numb, which my jacket got burned and my neck from the airbag.

It happened at night on my way to work and maybe half a mile from my house. From that day on, I have experienced MRI's, couldn't turn my head for 3 months, headaches on a daily basis, muscle spasms that I never knew what they were until I felt them the first day soon after the accident. I have a 1 year son, and a 3 year old little girl whom I literally could not lift without problems. I am only 5ft. 2in. tall and weigh only 102 pounds.

This has put a lot of stress on my life, and my children. I haven't been able to work in the same kind of work due to lifting too frequently. GEICO's 1st offer was only $4,000 and I am beside myself as to why??? I was out of work 6 months, had soft tissue injuries, whiplash, moderate herniated disc., muscle spasms, and headaches.

My lawyer said we should file suit and take it to trial. What really happens next? Will they give another offer before he files, or before trial? Or not at all? Could I talk to the adjuster myself? If so, where would I find out who she is? I am so confused. I live in New York State. All help is greatly appreciated!

Emergency Roadside Assistance
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PETERSBURG, VIRGINIA -- On July 7, 2007, the temperature was in the upper 90; I was on a road in Buckingham County (Rt. 636) in Virginia. My 2006 BMW went into a ditch and I could not get out; there was no services on my T-mobile cell phone; therefore I couldn't uses my phone for help. The road was in a rural area with no homes or business around for miles. I start walking for help and finally a young couple stop to help me. They went back to my car to see if it was anything they could do to help me. The car was too deep in the ditch; therefore they let me used their cell phone to call for help.

A call was placed to Geico Emergency Roadside Services and according to them; there was no one to help me and no other options was giving at this terrible time of a crisis. I, as a policyholder; pay Geico for two full coverage vehicles each month and have had this company for a long time. This company did not provide the service to me that I paid for each month. Geico has caused me a lot of anger, disappointment, fear and stress due to this incident on July 7. I as a policyholder have no more truth in this company due to I have been mistreated once before.

A year ago my 1998 BMW was a hit and run in a parking lot and the whole front bumper was almost ripped off. The car was taken to Bruce's Body Shop in Virginia on Midlothian Turnpike and a very poor job of repair was done. The whole bumper fell off the car within 24 hours of repairing it. Geico was call to explain what had happen; they had the nerve to say to me "Oh you must hit your own car and we will not pay for the repair." Why will I destroyed my own personal property and knowing this is an out-of-pocket cost for me?

The car was taken to the BMW Dealer on Midlothian Turnpike after Bruce's did the work the next day and the service department stated the bumper was not put on properly; the sensor was missing from under the bumper and no screw to hold and mount the bumper in place. The cost for this was my $250 deductible for Bruce's and $1100 to the BWM Dealer for the incorrect replacement of the bumper. Geico needed to be held responsible for the abused treatment that their consumer received due to neglect on their part and BBB need to made aware of this as well.

Geico Will Not Pay Medical Bill
By -

I was rear ended by a van August 10, 2009 by a woman insured through Geico. She was cited and an accident report was filed with the police department. Geico seemed pretty nice until the medical bills then the adjuster told me that Geico would only pay $3,400 of the $7,800. The adjuster told me that they would not pay more than that because the doctor charged too much. I have dealt with insurance companies before but never have I heard such garbage in my entire life.

The adjuster seemed really angry and tried to downplay my injuries saying it was just a very minor accident according to her insured. I have filed a complaint with Division of Insurance in Alaska and am really upset with the shoddy treatment by the Geico representative. The thing is this is only the second time I have been in an auto accident the other time was in 1986 and as I recall the other insurance company had no problem with paying medical expenses. I hope to God that if there is a next time the person who hits me is not insured with Geico. I know I would never go through an insurance company like them.

Dropped My Coverage
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TAMPA, FLORIDA -- I was a loyal Geico customer for over 10 years. I never had a claim. In a one year period, my wife and I were hit twice while our cars were not moving. First I was hit at a stoplight when a driver passed out and plowed through an intersection and hit a turning car in front of me. Again, my car was at a dead stop. Later that same year, my wife's car was hit in her parking lot at work, when she wasn't even in the car.

Would you like to know what GEICO did? Cancelled my coverage. When I called up and talked to them, their reason was that there were two claims against my policy. What? Basically, after even talking to a supervisor, I was punished because both accidents were caused by other GEICO insured drivers. I will never ever do business with this company again. They took $15,000+ of premiums from me and then cancelled me because I had the misfortune to be hit twice by other Geico customers.

Examination Under Oath
By -

Simply because I was accidentally hit and knocked down by a car door in which my husband was driver and since pain was minimal I paid it no attention. Well 3 weeks later I had to go to dr. due to pain and contact insurance company that gave me a hard time as to why I didn't go to the dr. right away and call the insurance company when it happens. Well because didn't think at the time it was something to make a big deal out of. Have had an investigator come and take my statement and 3 weeks later get a letter stating that we both need to take this examination.

This insurance company that my husband and I have been with for 12 years has or is trying to make us feel like a criminal. Can anyone shed light on this exam and what I should do? Can I request a copy of 1st report? Can I have a recorder with me to protect myself? Please anything that you can share with me as to what this exam is all about and what happens if I don't go. I know what happened and I told them the honest truth, but this has really depressed me, because I have NOT DONE ANYTHING WRONG.

Won't Pay Medical Bills
By -

I was involved in a car accident of which a woman went through the red light and hit me head-on. There were no witnesses and because of no-fault they say the accident was 50-50. I was hit the hardest, I passed out and needed to be taken to the hospital by ambulance. The hospital took 2 Xrays and the ER Dr. said I had a broken arm that will need surgery to repair.

The Ins co only paid about $240 of that bill for Dr. and ER. I went to my ortho surgeon the next day and he only did knees not arms and referred me to the Dr who did my surgery, they wouldn't pay some costs, wouldn't pay pre-surgical exam that I needed due to my age. The total bills come to about $12,000. They then dropped me... I had plenty of medical coverage and additional personal injury coverage. This is an outrage!

Left hanging
By -

NEW YORK -- I have had GEICO auto insurance for many years & have been extremely satisfied with their customer service. Until last week, that is. I had a flat tire during a raging snowstorm, called for roadside assistance & got the dumbest representative EVER! I gave her my exact location, Rt #, crossroad, town. She put me on hold for an interminable time, came back & wanted to know if Zimmerman road was spelled with a "u". It got worse - after another long hold she came back & said it would be 45 min. for a truck to get there.

I asked where the truck was coming from, as I was in or near 4 towns with many towing services. After another long wait she said it was coming from a town about 30 miles away! I snapped & asked for her supervisor. She put me on hold for another long wait but was able to get someone there in 10 min. After I gave her a list of nearby towns & zip codes. I wonder what kind of map they used to locate you? I sent a complaint & they responded saying someone would reply in 7-10 days. Unacceptable, GEICO.

Fantastic Company With Great Ethics
By -

For the record, Geico has been the most impressive customer oriented insurance company my family has ever dealt with. We had three not at fault collisions in a one year period. They were very helpful and right on top of things as far as ensuring that our car was repaired and in a very reasonable amount of time. This last time we used one of the Geico certified repair places. Our adjuster was so friendly and made sure he stayed in contact throughout the changes along w/ pics of their repair progress. We were provided a rental and did not have to worry about anything other than a standard deposit and contract.

In our last mishap, the driver was uninsured. We only paid the 250.00 deductible for the uninsured motorist and they have a whole dept that takes care of that for you to get reimbursement. Everyone has their pros and cons. One of the biggest cons are those insurance companies that you are trying to save a buck with. You definitely get pay for when you cut corners and wind up paying more than what you bargain for, Geico is straight forward and if they didn't cover it then you skipped over something when you signed on, Geico has saved my family a lot of unnecessary costs and inconveniences.

And they have been a blessing in disguise for an average family just trying to get through some hard economic times, don't knock it until you try it. Most poor reviews derive from lack of knowledge and cutting corners. READ BEFORE YOU COMMIT!

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Geico Corporation Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 6 ratings and
54 reviews & complaints.
Contact Information:
Geico Corporation
One Geico Plaza
Washington, DC 20076-0001
301-986-3000 (ph)
301-986-2068 (fax)
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