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Geico Corporation Consumer Reviews - Page 2

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They Will Call You a Liar
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EVERYWHERE, TEXAS -- I saw the claim person today. I understand that insurance companies have to deal with a lot of fraudulent claims. And in my circumstance I understand I forgot to include a major detail that happened after the first accident. Because not only was there a lot of things going through my mind to keep me from thinking properly, but I just wanted to get my vehicle off the road before it got hit again.

But I found it absolutely offensive when I was told, that the claim person felt I made up a hit and run story to claim hit and run. Had he talked to my manager, my manager would have confirmed after the accident happened I told him I only had liability and was going to have to repair the damages myself, even if I had full coverage I don't trust you or any other insurance company to take care of any of your drivers.

I know you people have not received any messages from me about payout or vehicle repair, because after I was even called by Geico and informed that the other thing I had on my insurance covered hit and run, I knew since I forgot to inform the police about it I was going to have to pay for it own of my own pocket still, and I HAD NO PROBLEM WITH THAT until this ** basically said I was lying.

Is this what I should expect? Do the right thing, report the accident, get ** up in another accident and be told, you're a liar, the second accident was bull? I don't know what part about "I didn't file the claim right away, instead I got online to find out how much it was going to cost ME to repair this vehicle, since I thought I was only paying for liability" he did not understand. I have never been so utterly insulted in my life.

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Geico will abandon their customers in times of need
By -

FREDRICKSBURG, VIRGINIA -- My car was broken into, in which the items that were taken caused my car to be considered a total lost. At first my insurance company Geico, had set up a rental car for me, along with giving me an starting offer for the value of my car, and buy back value. The value that was offered to me was very low, $5000 less than NADA values; while the buy back option was high, 32% of amount they offered me.

This led me to research the method that Geico derived of the value for my car, where I've found that they based this information off CCC Information Service, formerly known as CCC Valuescope. CCC has had class action lawsuits in the past for providing abnormally low values so that insurance companies can under pay claims. In my case CCC provided comparatives, and when I contacted those people who were selling these units, most of them were sold, or the owners admitted to them having problems.

I then contacted CCC directly to alert them of the errors, and I was told alarming information regarding the vehicles that they used as comparatives; they said they didn't care about condition or history, they were only finding cars that had similar miles. They also used a weighted mean method to determine the value offered, where the cheaper cars were favored, which lowered their offering price. This led to a complaint against CCC. After I brought this to the attention of my claims adjuster, he had his manager call me. His manager became so angry that I challenge him, and his company on the methods they used, that they sent my claim to their Fraud unit, better known as SIU unit.

Here is where Geico's customer service took a serious turn for the worse. This manager who was very rude to me, and insulting; he even stopped returning my calls, and I have to practically chase him down to find out information about my claim. He had my rental car voucher revoked, and he told me that my claim was under investigation. I was placed under investigation because I challenged him on the value of my car.

I've cooperated with the fraud unit, and have provided them with everything that they ask for. It's been month now since the incident, and this manager is still advocating the fraud department to seek additional information. I tried calling the manager's boss, who won't return my calls either.

I am disabled person, still recovering from a brain injury, in which I ambulate with a walking assistance device. I take a lot of medication for the brain injury, and I have issues with depression as of a result of my injuries. I brought this car as a present to myself, more so to cheer me up for all I've been through. My car still sit unfix thanks to Geico. They do not stand behind their customer's and I'll tell all anyone considering them to go elsewhere.

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Misleading policy coverage
By -

When signing up for Geico Auto Insurance coverage, the policy information is misleading, which ultimately caused me to choose the wrong coverage and pay out-of-pocket when I was a victim of a hit and run. Uninsured Motorist coverage vs. Collision coverage. Geico will not allow both uninsured motorist coverage and collision coverage simultaneously - this is fine, because it prevents unscrupulous clients from trying to claim twice on the same incident. However, the big issue I have is that the uninsured description is misleading, to say the least.

The description on Geico's website for the uninsured coverage is: "Uninsured Motorist Property Damage pays for damage to your vehicle caused by an uninsured driver or in many cases, a hit-and-run driver. There are a number of common exclusions to this coverage that will be detailed in your policy"

On the other hand, the description hidden in the policy is: "Uninsured Motorist Property Damage Uninsured Motorist Property Damage pays damages you are legally entitled to recover because of damage to your insured vehicle caused by uninsured motorists. There is no coverage if the owner or operator of the uninsured motor vehicle cannot be identified or the vehicle cannot be identified by license number. This coverage will pay a maximum limit of $3,500 for any single accident."

Let me ask you this - how many hit-and-run drivers are found? I would confidently wager that it is not any kind of majority; therefore, how can Geico say that "many" or "most" (depending on which part of the site you are looking at the description) hit-and-runs are covered? Had I understood this in the beginning, I would easily have chosen the COLLISION coverage over the uninsured motorist / uninsured property coverage. I've been wasting my money assuming that my beloved BMW was covered for any damage, caused by myself or anyone else, and I am crushed today to find out that this was not the case. I feel as though I've been paying my dues for literally nothing.

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GEICO is not making things right
By -

WALDORF, MARYLAND -- My car was hit by a GEICO client on 9/28/2007. I have a lovely car. GEICO wants to total my car. There is no way I can get a car as nice as my car especially with all the money I have put into it. From what I understand from GEICO it would take an additional $1700 to fix my car over the totaling. Please why should I pay $1700 to have my car fixed when it was hit by another party and I was not at fault? This is wrong, and I feel violated and robbed.

I need my car to keep my job. I can not afford the maintenance of a car that I could buy with the little amount GEICO is giving me. Their adjuster ** wanted all the receipts for the maintenance I put in my car. I walked four miles to get them (because I had no car) and almost got hit crossing a four lane highway. I have left him messages I got the receipts he wanted. He has not called me back, even after I had to walk to get them and I almost got hit.

Maybe he wanted me to get hit and his behavior should be reviewed when he tells victims of their clients to walk to get paperwork. They claim I can get a rent-a-car for a week but I have no way to get to the rent a car place. This rent a car has done me no good since I can get there and so far they are not coming to me. I will all Enterprise Monday but it doesn't do that much good because in a week I will not have a car and not be able to go to work. I am supposed to be at work on 8:00 Monday, but will not be able to go due to GEICO not getting me a rent a car and they say they will not pay lost wages. All I want them to do is just FIX my car that is it.

I don't want anything more from them. I am getting a Kelly Blue book value above what they are telling me plus I have all the receipts I paid for car repairs. Can you please help? This car is a good car and should be fixed. Please help. Then they have the nerve to send me an advertisement in the mail soliciting my business, which I got in our mailbox after walking because I can't drive due to the unfair practices of GEICO since I have no car. Please help me.

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Failed to deliver on contract,
By -

MACON, GEORGIA -- On July 9, 2007, I discovered a flat tire before leaving work. I called the Emergency Roadside Service, and was told to wait by the car for 45 minutes for a tow truck. I was also told that I would not pay anything. It was 87 degrees and over 75 percent humidity. I was also dressed in a long sleeved work shirt and long pants.

1 hour, 20 minutes later, no one arrived. A call to Geico confirmed that they were on their way. 2 security guards offered to help me change the tire, and I went to Tire Kingdom. The tire was fixed, and Geico said that they would send the tow service to the new address, just one mile down the road. Geico tells me that the towing service is one mile from my work (2 miles from Tire Kingdom) and to sit tight.

2 hours, 20 minutes later, and one hour after being told to "sit tight, they are almost there," I find myself still outside of Tire Kingdom. It is now 9.10 at night in an undesirable location. I called Geico to find out why the towing service had not come. I was told that the towing truck broke down. They didn't dispatch another truck. I was told to sit tight, that a truck would be there 30 minutes later.

Another good Samaritan came by to switch out my tire. I called Geico to tell them that I would need the donut wheel put under my truck, but that it was too late to take care of it that night. The next day, I called Emergency Roadside Service back to organize getting the wheel put back on, which the towing service would have done had they ever shown up. This time around, they told me that I would have to go to an auto shop and pay for it myself. Since the car was no longer broken down, they would not send someone.

I spoke with the supervisor, **, to explain the situation. She was the MOST RUDE customer service representative I have spoken within my entire life. She reiterated that she would not send anyone, and that she would change my policy so that I would have to pay for any future breakdowns on my own and have to submit for reimbursement.

I paid $80 to get the wheel placed back under my vehicle. This would have been taken care by the towing service, had it ever arrived. The money isn't the main issue here. It is Geico failing to deliver on the terms of the agreement, and Geico service representatives offering up truly horrendous customer service.

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Lost Car Over Insurance
By -

GLEN FERRIS, WEST VIRGINIA -- We had Geico and never had an accident. My son had a wreck. They sent somebody out right away and cut a check for repairs. The same day, we went to the garage not far from us and he did an estimate. This was a low speed rear-ending by the way. One week later we got the car back and it quit before we got home. We checked the a vacuum cap had been knocked off. Replaced that ourselves.

Noticed where they replaced the bumper, they did not replace the steel, it actually looked like aluminum foil that had been wadded up and then straightened back out. We were moving out of state the day we got the car back, and one day prior to the wreck put the car in the garage and had it totally checked out and they said it was like new, no problems. We moved and immediately started having engine problems. The car would just quit. We had it in the garage 4 times and still wouldn't run. Called Geico in the state we were living in and told them about the foil-appearing steel and the engine not running since the wreck. They said they would send somebody out.

A month later, there we sat, no car, no insurance man. Called back again and they told us they only had ONE adjustor for our state. Another two weeks he finally showed up. He agreed the repair job was a joke and that the car should go back in for the engine to be checked since that was covered. He was to set up the rental car and get back to us. Four months later and another 800 in repairs, still hadn't heard from him. Called corporate AGAIN and they said it would be taken care of, that they do not do customers like that.

Meanwhile, no way to get to work or anywhere for that matter. Put the car back in the garage and they said the only thing they could think of might be the microchip, but it would cost 1000 just to GET the chip to see if that's it. Long story short, ended up losing the car because I couldn't get to work. Geico never did even call us back after months and months of calls. They ruined us. I went from having a pretty new car to driving one 15 years old, bought for 400. Lousy business practices.

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Unable to Handle Claim Properly
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I was on the road with right of way when a Geico policy holder "floored it" out of Taco Bell parking lot, ramming her front end into the side of my vehicle causing a little over $2300 in damages to my vehicle and caused a whiplash injury. I immediately called 911 from my cell phone from in the middle of the road. When law enforcement arrived & did their investigation, he (the officer) determined the "other driver" (Geico policy holder) completely at fault, as I was legally on the road, having right-of-way, I had to provide the police report to Geico claims.

They "investigated", even going so far as to tell my mechanics they were trying to figure out how to put 35% liability on me, even though law enforcement already put liability on the other person. It took a month to get a rental car at their expense. I had to TELL them to contact my mechanics to authorize repairs 96 hours after their "date of liability determination."

I had to contact them a week later to TELL them to cut the check to pay for repairs to my vehicle. (This should have been done at the same time as authorization was given to the shop). When I FINALLY got my vehicle home and repaired 1 month 15 days after the accident, I again had to call and TELL them to contact the rental car company to OK through November 16, 2012 so the rental car company would return the $86.00 deposit money that I had to pay out-of-pocket.

(I am disabled and on SSI/SSD, so this is a lot of money for me to be out in "limbo") I am not happy at all with having to dictate every step of the way to the insurance company how to do their job when I am injured and my vehicle was damaged due to one of their policy holders showing incompetent driving on a clear, sunny day at 12:09 pm in California.

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BS
By -

MACON, HAWAII -- In July 09 my policy was up for a 6 month renewal. The first payment made for the renewal is actually 2 payments. I had recently lost my job & didn't have the entire $330.86. I spoke w/ a man at Geico who told me that they would allow me to pay what I could that day & pay the remaining balance two days later, when I got my last paycheck. I paid $80 on 7/13 using my checking account.

I called back on 7/15 to pay the remaining $250.86. I spoke to a lady who took my payment using my checking account. I got a letter in the mail on 8/11 informing me that my policy was canceled on 7/30 for non-payment. I called Geico to find out what was going on. I was told that I never made the payment of $250.86. They had nothing in their system. I then checked my bank statement & the money was never taken out. I didn't check w/ my bank b/f that b/c I had never had a problem w/ Geico b/f.

So someone messed up & didn't process my payment. I thought well let me pay what I owe & everything will be fine. Wrong. I was told that b/c of a lapse in coverage my 6 month premium was go from $900 to a little over $2000. What a bunch of BS. It didn't make sense, it wasn't my fault. I couldn't get any help from Geico, so I went w/ another insurance company. I checked my bank account the other day & found a charge from Geico for $44.05 on 8/12.

I called Geico, got no help from the representative I spoke with. Then I spoke w/ a supervisor who told me that I made that payment w/ my debit card & it was a payment for a new quote. WTF?! I told him that I never authorized that payment. I was told that I had to b/c they had my debit card #. They have my debit card & checking account info in there system.

I have always made my payments over the phone, so they have had that info for the past 5 yrs. I asked for proof that I authorized the payment, he couldn't give me any. I told him that he needed to refund that money back to me. I was then told that he couldn't do that & I would have to take it up w/ my bank. Do not get Geico insurance they are liars & thieves!!!

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Received the 1st Offer in My Auto Accident Case Which My Lawyer Advised to Start the Lawsuit. What to Do Next?
By -

BUFFALO, NEW YORK -- My lawyer called me yesterday and said GEICO gave us an offer of $4,000. I was livid at the fact and after spending 6 months under Doctors care, physical therapy, & medication I had to take for pain. I was in an accident in Nov. of 2007 which a kid ran through a stop sign to try to get in front of me to get to the other side of the road in the opposite direction.

He ran right into me on the front passenger corner of bumper. My car spun around 3 times and stopped in front of on-coming traffic and I was hit again by another vehicle, my airbags deployed. I was so shook up I didn't know the extent of my injuries until after I was in the hospital. I couldn't turn my head and my arm was numb, which my jacket got burned and my neck from the airbag.

It happened at night on my way to work and maybe half a mile from my house. From that day on, I have experienced MRI's, couldn't turn my head for 3 months, headaches on a daily basis, muscle spasms that I never knew what they were until I felt them the first day soon after the accident. I have a 1 year son, and a 3 year old little girl whom I literally could not lift without problems. I am only 5ft. 2in. tall and weigh only 102 pounds.

This has put a lot of stress on my life, and my children. I haven't been able to work in the same kind of work due to lifting too frequently. GEICO's 1st offer was only $4,000 and I am beside myself as to why??? I was out of work 6 months, had soft tissue injuries, whiplash, moderate herniated disc., muscle spasms, and headaches.

My lawyer said we should file suit and take it to trial. What really happens next? Will they give another offer before he files, or before trial? Or not at all? Could I talk to the adjuster myself? If so, where would I find out who she is? I am so confused. I live in New York State. All help is greatly appreciated!

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Emergency Roadside Assistance
By -

PETERSBURG, VIRGINIA -- On July 7, 2007, the temperature was in the upper 90; I was on a road in Buckingham County (Rt. 636) in Virginia. My 2006 BMW went into a ditch and I could not get out; there was no services on my T-mobile cell phone; therefore I couldn't uses my phone for help. The road was in a rural area with no homes or business around for miles. I start walking for help and finally a young couple stop to help me. They went back to my car to see if it was anything they could do to help me. The car was too deep in the ditch; therefore they let me used their cell phone to call for help.

A call was placed to Geico Emergency Roadside Services and according to them; there was no one to help me and no other options was giving at this terrible time of a crisis. I, as a policyholder; pay Geico for two full coverage vehicles each month and have had this company for a long time. This company did not provide the service to me that I paid for each month. Geico has caused me a lot of anger, disappointment, fear and stress due to this incident on July 7. I as a policyholder have no more truth in this company due to I have been mistreated once before.

A year ago my 1998 BMW was a hit and run in a parking lot and the whole front bumper was almost ripped off. The car was taken to Bruce's Body Shop in Virginia on Midlothian Turnpike and a very poor job of repair was done. The whole bumper fell off the car within 24 hours of repairing it. Geico was call to explain what had happen; they had the nerve to say to me "Oh you must hit your own car and we will not pay for the repair." Why will I destroyed my own personal property and knowing this is an out-of-pocket cost for me?

The car was taken to the BMW Dealer on Midlothian Turnpike after Bruce's did the work the next day and the service department stated the bumper was not put on properly; the sensor was missing from under the bumper and no screw to hold and mount the bumper in place. The cost for this was my $250 deductible for Bruce's and $1100 to the BWM Dealer for the incorrect replacement of the bumper. Geico needed to be held responsible for the abused treatment that their consumer received due to neglect on their part and BBB need to made aware of this as well.

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Geico Corporation Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 12 ratings and
60 reviews & complaints.
Contact Information:
Geico Corporation
One Geico Plaza
Washington, DC 20076-0001
301-986-3000 (ph)
301-986-2068 (fax)
www.geico.com
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