PALM HARBOR, FLORIDA -- We cancelled Geico because Progressive offered us a better deal. Geico acknowledged that they owed us a refund. Then several days later they took over $90 an account we have specifically for bills. We only keep enough in this account to cover our bills in order to protect ourselves from fraud. This caused us overdraft fees. We called to complain and Geico said that they would refund us. We asked how long they said a week or more because it's up to our financial institution.
We asked them to cover our over draft fees. They said that's a whole different set of paperwork we have to fill out. I then called my financial institution and found that Geico lied. My credit union said they will refund me the moment that Geico returns our money. We called Geico to complain again and they told us in a very condescending manner, we have already explained to you this will take up to a week and a half. There is nothing that can speed this up.
NJ/NY, NEW JERSEY -- Recently I have involved in accident (both have Geico insurance). But myself and my son didn't hurt badly (by luckily) and also we didn't go to hospital as we don't want to act in front of doctor and waste of time (to be frank). But the fact was missed two days of works. When dealt with Geico they didn't pay for loss of two days work and they are not willing to discuss also as I suggested to change the policy. Lesson learned - even if you didn't heart badly also you need to go hospital and do acting in front of the doctor. Then only you get paid for missing work.
PENNSYLVANIA -- I was hit headon by a 17 year old with minimal insurance. I'm a single parent who worked 2 jobs. From being hit headon my foot was broken and had injured my left holder and back. I'm not asking for a major payout... what this is about is the insurance company owes me my lost wages since I cannot work but it has been now almost 4 mo and still nothing. I have spent my savings on trying to keep my house running but the funds have now run out... My insurance is paying my medical and Geico is just sitting back with no regards to what happens to me or my daughter...
THIS IS WRONG. I didn't cause the accident but the 17 year old who did just walk away after the accident with no consequences. I have bills to pay... a child to raise and now no income. We the injured should not have to wait more and sometimes years to get our lives back. GEICO YOU SHOULD BE ASHAMED OF THE WAY YOU TREAT THE INJURED... I'm telling my story so ppl see this and think twice about having GEICO as their insurance co...
Simply because I was accidentally hit and knocked down by a car door in which my husband was driver and since pain was minimal I paid it no attention. Well 3 weeks later I had to go to dr. due to pain and contact insurance company that gave me a hard time as to why I didn't go to the dr. right away and call the insurance company when it happens. Well because didn't think at the time it was something to make a big deal out of. Have had an investigator come and take my statement and 3 weeks later get a letter stating that we both need to take this examination.
This insurance company that my husband and I have been with for 12 years has or is trying to make us feel like a criminal. Can anyone shed light on this exam and what I should do? Can I request a copy of 1st report? Can I have a recorder with me to protect myself? Please anything that you can share with me as to what this exam is all about and what happens if I don't go. I know what happened and I told them the honest truth, but this has really depressed me, because I have NOT DONE ANYTHING WRONG.
I have been with Geico about 17 yrs. have had 2 speeding tickets back in the early '90s, have never been in an accident that I caused, never any DUIs. Last November my car wasn't running well so I decided to park it and called Geico, the representative told me that I could put my status as "inactive" as I did not want to cancel but intended to re-activate my coverage later. As I told the representative I did not want to lose my longevity with Geico...she assured me that as long as I re-activated my insurance within 6 mos. that I would not be considered cancelled, merely, in-active.
In April, thankfully, my car was OK mechanically enough to drive it again so I called Geico. This time I was told that my car insurance had been cancelled and a new policy (the same type of policy as before) was going to cost me quite a bit more per year. I really had to press the issue that I had not cancelled, to no avail, and it took some questioning about why the increase with my good driving record and my vehicle being parked in a well lit area with surveillance cameras. How could it go up in just a matter of a few months?
Finally the representative said that it was because I lived in a tornado area. I live in the mid-west...she said that since they had had to pay out for so many damages to others it raised the rates for everyone. I needed my insurance so I reluctantly 'opened' a new policy with Geico over the phone, with a one-time auto-pay from my checking acct. My coverage is paid to October 6th, but they sent me a payment due in August...if I initially, paid the total amount due I would still have to pay a $5.00 installment charge. I decided to not pay until the amount is due in Oct., pay the full 6 mos. amount minus the $5.00 installment charge as it will be the full amount due not an installment.
I fully intend to change my car insurance company from Geico...I don't know what happened to the customer friendly, great company Geico used to be and the once great experience I had (for 17 years). That is obviously gone and I need to accept it and hopefully, find a new company to have better car insurance coverage/experience than the shaft that Geico has given a long time customer of good standing...
I was rear ended by a van August 10, 2009 by a woman insured through Geico. She was cited and an accident report was filed with the police department. Geico seemed pretty nice until the medical bills then the adjuster told me that Geico would only pay $3,400 of the $7,800. The adjuster told me that they would not pay more than that because the doctor charged too much. I have dealt with insurance companies before but never have I heard such garbage in my entire life.
The adjuster seemed really angry and tried to downplay my injuries saying it was just a very minor accident according to her insured. I have filed a complaint with Division of Insurance in Alaska and am really upset with the shoddy treatment by the Geico representative. The thing is this is only the second time I have been in an auto accident the other time was in 1986 and as I recall the other insurance company had no problem with paying medical expenses. I hope to God that if there is a next time the person who hits me is not insured with Geico. I know I would never go through an insurance company like them.
MACON, HAWAII -- In July 09 my policy was up for a 6 month renewal. The first payment made for the renewal is actually 2 payments. I had recently lost my job & didn't have the entire $330.86. I spoke w/ a man at Geico who told me that they would allow me to pay what I could that day & pay the remaining balance two days later, when I got my last paycheck. I paid $80 on 7/13 using my checking account.
I called back on 7/15 to pay the remaining $250.86. I spoke to a lady who took my payment using my checking account. I got a letter in the mail on 8/11 informing me that my policy was canceled on 7/30 for non-payment. I called Geico to find out what was going on. I was told that I never made the payment of $250.86. They had nothing in their system. I then checked my bank statement & the money was never taken out. I didn't check w/ my bank b/f that b/c I had never had a problem w/ Geico b/f.
So someone messed up & didn't process my payment. I thought well let me pay what I owe & everything will be fine. Wrong. I was told that b/c of a lapse in coverage my 6 month premium was go from $900 to a little over $2000. What a bunch of BS. It didn't make sense, it wasn't my fault. I couldn't get any help from Geico, so I went w/ another insurance company. I checked my bank account the other day & found a charge from Geico for $44.05 on 8/12.
I called Geico, got no help from the representative I spoke with. Then I spoke w/ a supervisor who told me that I made that payment w/ my debit card & it was a payment for a new quote. WTF?! I told him that I never authorized that payment. I was told that I had to b/c they had my debit card #. They have my debit card & checking account info in there system.
I have always made my payments over the phone, so they have had that info for the past 5 yrs. I asked for proof that I authorized the payment, he couldn't give me any. I told him that he needed to refund that money back to me. I was then told that he couldn't do that & I would have to take it up w/ my bank. Do not get Geico insurance they are liars & thieves!!!
WALDORF, MARYLAND -- My car was hit by a GEICO client on 9/28/2007. I have a lovely car. GEICO wants to total my car. There is no way I can get a car as nice as my car especially with all the money I have put into it. From what I understand from GEICO it would take an additional $1700 to fix my car over the totaling. Please why should I pay $1700 to have my car fixed when it was hit by another party and I was not at fault? This is wrong, and I feel violated and robbed.
I need my car to keep my job. I can not afford the maintenance of a car that I could buy with the little amount GEICO is giving me. Their adjuster ** wanted all the receipts for the maintenance I put in my car. I walked four miles to get them (because I had no car) and almost got hit crossing a four lane highway. I have left him messages I got the receipts he wanted. He has not called me back, even after I had to walk to get them and I almost got hit.
Maybe he wanted me to get hit and his behavior should be reviewed when he tells victims of their clients to walk to get paperwork. They claim I can get a rent-a-car for a week but I have no way to get to the rent a car place. This rent a car has done me no good since I can get there and so far they are not coming to me. I will all Enterprise Monday but it doesn't do that much good because in a week I will not have a car and not be able to go to work. I am supposed to be at work on 8:00 Monday, but will not be able to go due to GEICO not getting me a rent a car and they say they will not pay lost wages. All I want them to do is just FIX my car that is it.
I don't want anything more from them. I am getting a Kelly Blue book value above what they are telling me plus I have all the receipts I paid for car repairs. Can you please help? This car is a good car and should be fixed. Please help. Then they have the nerve to send me an advertisement in the mail soliciting my business, which I got in our mailbox after walking because I can't drive due to the unfair practices of GEICO since I have no car. Please help me.
MACON, GEORGIA -- On July 9, 2007, I discovered a flat tire before leaving work. I called the Emergency Roadside Service, and was told to wait by the car for 45 minutes for a tow truck. I was also told that I would not pay anything. It was 87 degrees and over 75 percent humidity. I was also dressed in a long sleeved work shirt and long pants.
1 hour, 20 minutes later, no one arrived. A call to Geico confirmed that they were on their way. 2 security guards offered to help me change the tire, and I went to Tire Kingdom. The tire was fixed, and Geico said that they would send the tow service to the new address, just one mile down the road. Geico tells me that the towing service is one mile from my work (2 miles from Tire Kingdom) and to sit tight.
2 hours, 20 minutes later, and one hour after being told to "sit tight, they are almost there," I find myself still outside of Tire Kingdom. It is now 9.10 at night in an undesirable location. I called Geico to find out why the towing service had not come. I was told that the towing truck broke down. They didn't dispatch another truck. I was told to sit tight, that a truck would be there 30 minutes later.
Another good Samaritan came by to switch out my tire. I called Geico to tell them that I would need the donut wheel put under my truck, but that it was too late to take care of it that night. The next day, I called Emergency Roadside Service back to organize getting the wheel put back on, which the towing service would have done had they ever shown up. This time around, they told me that I would have to go to an auto shop and pay for it myself. Since the car was no longer broken down, they would not send someone.
I spoke with the supervisor, **, to explain the situation. She was the MOST RUDE customer service representative I have spoken within my entire life. She reiterated that she would not send anyone, and that she would change my policy so that I would have to pay for any future breakdowns on my own and have to submit for reimbursement.
I paid $80 to get the wheel placed back under my vehicle. This would have been taken care by the towing service, had it ever arrived. The money isn't the main issue here. It is Geico failing to deliver on the terms of the agreement, and Geico service representatives offering up truly horrendous customer service.