Jennifer Leather scam
We purchased leather couch and chair from one of the Manhattan stores in 2007 and added the protection plan to it as well. All-in for about $1700. It is now about 2.5 years later, and all of our couch ... read full review13 Replies - Latest reply on 09/06/2013
Don't Waste Your Money
We were pitched the warranty plan, heavily. It actually sounded like a good deal. From what was explained, all damages were covered for life. Yes, we were told multiple times by the sales representative ... read full review3 Replies - Latest reply on 09/05/2013
Customer Service Nightmare
PASADENA, CALIFORNIA -- I received my leather Jennifer recliner sofa that I purchased from the Pasadena, CA Lake Avenue store on Oct. 15, after waiting eight weeks. I paid half the purchase price when I ordered it, and also ... read full review1 Replies - Latest reply on 01/07/2011
I purchased this leather sofa bed at fair to great price several years ago but I am disappointed to find the finish is bubbling up, and separating from the leather hide at this point in the product's life. Leather is supposed to have a longer life than traditional furniture. I expect normal wear at the corners but this is happening on corners and on all of the visible seating surfaces. When the bubbled finish breaks the finish flakes off leaving 1-2 inch areas of raw hide that is much lighter than the finish. I initially called Jennifer (800-371-6111) to get a warranty repair and they said they could not do anything for us.
I called again today and I was pleasantly surprised to find that they will send a repair person out to fix it (but I am not sure if there will be a charge). It could be that the excessive bad reviews they have been getting has caused them to change their policy. Great policy change Jennifer I appreciate your companies' integrity.
Bad customer service and Delivery
GLENDALE, CALIFORNIA -- My delivery window was between 1 and 5 pm. It was rainy so I can appreciate that they might be running a bit late. I called the store at 4:45 pm on Nov. 20 to make sure they were still coming. Sandy ... read full review3 Replies - Latest reply on 11/21/2011
Utter trash spent 2k on a 4 piece set a few years later same as other peoples complaint, they are all peeling and are a complete eye sore, worst company will never do business with them and will tell all my friends to saty away, spread the word before you have the same experience! 2 Replies - Latest reply on 12/04/2011Add reply
WEST PALM BEACH, FLORIDA -- We were in the market to purchase a new leather couch. We shopped all of the local chain stores for our purchase. When we came to Jennifer Convertibles the salesman informed us that not only did they ... read full review2 Replies - Latest reply on 08/13/2010
NY -- I purchased a 3-piece leather sofa set from Jennifer Convertibles (5) years ago. It is the same model as the previous illustrations noted by other individuals in this comment section. I also purchased the protection plan at the time of initial purchase.
1 Replies - Latest reply on 11/13/2011Add reply
I was instructed to contact the service dept. which handles the maintenance of my furniture bet. 6 months - 1 year after the initial purchase to re-condition the leather. I called for service a total of (4) times due to the fact that they cancelled (at the last minute or never showed up to my home) scheduled dates on the fist 3 occasions.
My furniture is peeling so so badly on all (3) pieces and one of the seat cushion seams unraveled. I recently called the store location where I purchased the furniture and they referred me to customer service. So far, no response from them on several attempts. Furniture is terrible. NEVER again will I ever spend my $$$ there.
Excellent value and delivery
BOSTON, MASSACHUSETTS -- I was extremely taken back the day after I purchased my sectional and THEN decided to google JC for some reason. I almost tried to call and cancel my order, but I'm glad I didn't. The set delivery date ... read full review1 Replies - Latest reply on 01/15/2008
Letter Written to Main company
VIENNA, VIRGINIA -- I'm actually taking Jennifer Leather to court and filing them through the BBB (well if they don't respond to me by March 31st, but, since this has been going on since Nov 23rd, I've already started pushing ... read full review4 Replies - Latest reply on 08/08/2007
ROHNERT PARK, CALIFORNIA -- BOUGHT COUCH SEPT8,01. DELIVERED OCT 07, 01. IT SMELLED OF MOLD AND WAS BROKEN ON ONE SIDE OF THE COUCH. WE CALLED TUESDAY AND REPORTED THIS AND THEY SENT SOMEONE OUT TO FIX IT AND CLEAN IT. YEAH! A WEEK ... read full review2 Replies - Latest reply on 02/06/2002
CULVER CITY, CALIFORNIA -- After reading all the negative reviews regarding purchases from Jennifer Convertibles, my husband and I are going to shop some where else for our sofa bed. All the negative reviews really helped us in making our decision. The one good review from New Jersey didn't help sway our decision any since it seems like they just purchased their furniture. Yep, I think we'll look else where and pay the extra cash for a good quality sofa bed and avoid any unforeseen circumstances with Jennifer.
5 Replies - Latest reply on 11/19/2011Add reply
Thanks and good luck to all of you in getting your sofas repaired/exchanged.
After only having my leather furniture for two years the leather started to peel. There is now little black pieces all over the floor and it sticks to your clothes. This company does not stand behind their product and refuse to do anything about this catastrophe. I will never buy anything from this company again. I'm telling all potential buyers to beware. 2 Replies - Latest reply on 11/16/2011Add reply
PORTSMOUTH, NEW HAMPSHIRE -- Less than 2 years ago, I purchased 2 leather loveseats fro Jennifer Convertibles in Portsmouth, NH. Upon delivery, the leather on one of them was bubbly and peeling. It took 6 weeks to get their repair technician out to look at them. He said they would replace the leather
covers. One of the loveseats was a twin sleeper, this was the one that was peeling. The cusions on this piece are removeable. The other one had attached cushions. It took 8 weeks to get the replacements and they sent the ones that were on the non removable piece. It then took another 8 weeks for the right ones to come in. In the meantime the sleeper sofa started to sag in the middle. This issue required a separate service call and the tech put a board in the front to reinforce the frame that could not support the sleeper. This furniture is very poorly constructed and I question if the leather is even real. I have never seen real leather bubble like this. The same cushions are bubbling again approximately 1 year later and the frame is sagging again. Do not waste your money on this furniture.