Jennifer Convertibles Inc Sofa Bed

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Ordering/Delivery Process Couldn't Have Gone More Smoothly
Posted by Let Me Talk to Your Manager on 12/24/2006
VIRGINIA -- I've read nothing but very poor reviews of Jennifer Convertibles which frightened me so much (the reviews), that I almost considered canceling my order. The reviews did prepare me in the event of accidentally-canceled orders, missed deliveries, and difficulty in getting a refund, but I am pleased to report that the entire process from paying to delivery went very smoothly.

We bought the couch on December 3. It was on sale and for $200 they added a pull-out bed. We were given several delivery options despite the holiday crunch, and we picked December 23. The deliverymen called the day before to establish a 5 hour window (8 AM to 1 PM). They came at 8:45 AM and were finished with its installation by 9:15. They reviewed the features of the couch while I checked its condition and signed off.

Overall, there were no delays, no cancellations, no extra charges, and no quality issues. It may have come as a result of me having low expectations, but I felt it was important to report at least one positive review of Jennifer Convertibles. They have great deals; go for it!
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Posted by Anonymous on 2006-12-24:
Hey! It is good to here good things and maybe it was your Christmas present! I am glad it went that smooth for you. Marry Christmas to you and yours!
Posted by Ponie on 2006-12-25:
I can add a good review for Jennifer Convertibles. I, too, read some of the horror stories but decided to visit my nearest store on 11/15 to purchase a sofa bed. All went well until we started discussing delivery date. Soonest would be 11/30. Wow! I had guests coming into DTW about 6:30 the same day who would be using the bed that night. Figured: what the heck, go for it! Couple of days later, a local charity picked up the old sofa bed. I definitely needed that bed. Day before scheudled delivery, I went to the JC website and typed in my telephone number for confirmation of delivery. Got the message 'We are sorry, we show no delivery scheduled for today or tomorrow.' Instant panic! Called the local store. Spoke to person who handled my transaction. He told me the site wasn't completed and at present only covered three or four states on the east coast. He checked and said my delivery was scheduled between noon and 4PM. At about 12:15pm, the truck was there with my new sofa bed. Guess I was living right those couple of weeks.
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Same Story, Different Zip Code - It's Jennifer Convertibles
Posted by SSC on 09/24/2007
NOVI, MICHIGAN -- My story is the same. 07/20/07 Purchased furniture. Delivery truck came late. Furniture was missing 4 of the 8 legs, marks on fabric-ex. Tried to refuse delivery. 30%Re-stock, $199.Del fee, $269 warranty. I was assured my warranty would cover it. The legs would be over nighted. That took about a week. Now that all the legs are on the sofa we discovered it to be broken, tech comes out, furniture is un-repairable. 09/05 Sent "replacement furniture" my replacement furniture sounds like another readers rejected furniture. It had what appeared to be mold on it. This time I refused the furniture.Took pictures & grabbed a witness. I contacted the company. Customer service said she put in for a refund and pick up of the first set of junk I have been storing in my family home.(I saved it in an e-mail) today is 9/24/ and that never happened.They refuse to e-mail me back or take my call. The local TV station here in Detroit went to the store to interview them.They contacted jc to worn them about the news report about to air and they did not even bother to call to make it right. I just want my money back like promised. I gave them 2 chances to send new furniture. Please contact the attorney generals office in new york if you too have had a problem. Call your local TV station. I wish someone would have warned me. I did not search the web before I purchased my furniture, only when I had the problem now it is too late-or is it?

There was a 2004 the court ordered judgment against this company, maybe it will happen again.
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Posted by squeekie on 2007-09-24:
Stick with the family run places. I find these big furniture companies don't really care much about the customer.
Posted by SSC on 2007-09-25:
Posted by SSC on 2007-09-25:
In fairness to this company, tomorrow morning 9/26/07 they will be picking up my furniture (which has been here since 7/28/07 and bringing me a full refund in the form of a check. I would like to thank our local TV station here in Detroit for their involvement. Also Mark, (not sure of the last name spelling)the Vice President of JC. I still will never refer them, and in the future will search a company before purchasing a big ticket item. Go to the top when dealing with this company you will save yourself alot of time.
Posted by Palbert on 2007-11-13:
this company is unfair to its employees and customers alike. i cant wait until they go out of business.
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Do Not Buy From Them
Posted by Woodruffbug on 08/23/2010
CULVER CITY CA -- I purchased a sofa bed for my daughter from their Culver City, CA store.
The sofa was delivered and as soon as the delivery people walked out the door, my daughter noticed a few rips in the fabric. She ran after them, but they pulled away from the curb before she could catch them. She called the store immediately. It took them one month to get someone out to look at it, and the best they could offer was to repair it. My daughter told them she paid for a brand new couch and wanted a brand new couch. I had stopped payment on it until this could be resolved. It's now been over a month and she still hasn't heard what they are going to do.

Fortunately, I still haven't paid, but I will NEVER buy from them again. Also -the low prices are a come-on - they then charge a fortune for delivery.
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Posted by Helpful on 2010-08-24:
When you state "stop payment", do you mean stop payment on a check? Have they contacted you about this yet?
Posted by missek14 on 2011-11-20:
Yes - they get you in with the supposed sale price but I was floored with the delivery charge of $100! I posted an angry comment about their horrible customer service and bad delivery service in the Glendale, California store. I will tell everyone I meet to NOT buy anything from that place!
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Horrible!!! Do Not Buy From Them!!!
Posted by LzTish7 on 09/28/2007
PHOENIX, ARIZONA -- It would take me quite some time to write the entire story, but suffice to say, I am still battling with Jennifer Convertibles to fix the sofa bed they sent me. It was delivered on July 5th and today is September 28th.

The sofa bed was broken, the cushions are mis-shapen and it looks nothing like the sofa from the showroom floor. This has been the most awful purchase I have EVER made!!! I will NEVER go back to them. The customer service is horrible! They do not pick up their phones, I cannot get in touch with a CEO or President of the company, and their customer service complaint person has still not returned my call.

To say I am disappointed is an understatement!!! I'm not certain what I am going to do next, but contacting my attorney is a thought.
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Posted by Simbabe54 on 2007-09-28:
Contact an attorney.This much time to wait for a repair or replacement is really excessive.Good luck to you...I hope this works out for you.
Posted by geather-c on 2007-09-29:
the advertisements they air on t.v are unbelivable and when they post or advertise unbelivable ads they usually are.supprised you did not know this,what were you expecting?
Posted by LzTish7 on 2007-09-29:
Thank you for the feedback on contacting an attorney. As a profession, I am in PR. I am going to use some of these contacts to notify the media. As far as being swayed by any ads, I did not see any ads for the company. Their store is located in a popular shopping center in Scottsdale and I just walked in. So in other words, I was not swayed by any enticing advertisements.
Posted by DigitalCommando on 2007-09-29:
Usually when a new sofa looks this bad on the outside, you can only wonder if the cushions are stuffed with roadkill.
Posted by SSC on 2007-10-01:
I too, like many others had a bad experience with Jennifer Convertibles. I decided not to let them get away with it anymore. I contacted the attorney generals office in my state, the BBB in New York (that is were the headquarters are) and the local TV station in my state. Just today my story aired on the local TV news station. After getting NO WHERE on my own, within 7 days I had a full refund in my hand and a phone call from the Vice President of JC. A bunch of fake apologies,absolutely. They did not return my money to make it right with me, the consumer. They returned the money to make them look good on TV. Neverless, tomorrow I will be going to look for new furniture and never have to deal with them again. Total time 60 days. The store will not and can not do anything for you. You must go to the top when dealing with this company. Do you believe after all this, they sent my check made out to the wrong last name, second check arrived 1 1/2 hours late and they knew the news media was here. They do not care. Get your money back!
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Jennifer Convertibles Nightmare Customer Service
Posted by Ray H on 05/20/2010
TUSTIN, CALIFORNIA -- I attempted to buy a Sofa/Sleeper from jennifer Convertibles but over 12 weeks later have given up and had to go to my credit card company to get my money back. When I originally purchased the piece of furniture they told me it wold be 4 weeks from purchase (2/13/2010). I tried to pre-schedule a delivery but they told me I would have to wait for their call, once the furniture had arrived at the local wharehouse. They called to schedule delivery at 4 weeks but told me that they were booked up and the soonest weekend date available was Easter Sunday (4/4/1020). I asked them if they were sure they would be delivering on a holiday and they confirmed that they would be working that day. On 4/2 they called to let me know that they could not deliver because it was a holiday but that they could re-schedule my delivery at the next available appointment (3 weeks later). At this point I asked for a call from Herman (Tustin GM). I heard nothing from the manager for weeks and began trying to escalate to corp. There are no phone numbers with live people So I filled out a web form (3 times) with no response. Finally, near the end of April Herman calls and offers me a delivery date of May 7th. I ask about a weekend delivery and mention the fact that they were the ones who rescheduled causing this problem in the first place and he stated that 'I can take the 7th or wait two more weeks for a weekend delivery'. I asked for a morning appointment and he told me that I could make a request for either a morning or afternoon appointment when they called to confirm. When they called me, two days before the delivery date, they told me that the delivery slot was between 10AM and 2PM at which point I informed them that I could not take a whole day off of work to wait for a couch and could only take delivery on that day if they called me 30 minutes beforehand. Needless to say they called when they arrived and left within 5 minutes (before I could race back to the house from work). I called the store immediately and was informed that they could re-schedule delivery, but that I would need to come back to the store and pay the delivery fee again in full prior to them making an appointment. I have since tried to reach corporate, the regional manager, the store manager but nobody will answer the phone or call back. Thank goodness for the folks at Visa, who credited me back! You'd think a furniture purchase would be simple... I will NEVER buy anything from this company again! Since my debacle, I checked with Better Business bureau (31 Unresolved complaints - Grade "F") and read up on the web about a vast array of company service issues and lawsuits against Jennifer Convertibles/Jennifer Sofa.
BTW - Here's a link to an interesting article on them below
http://www.realestateabc.com/insights/jenniferfurniture. htm
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Posted by Alain on 2010-05-20:
Glad you got your money back. You can drop a snail mail to Jennifer Convertibles, Inc. 419 Crossways Park Dr., Woodbury, NY 11797 or give them a call at 516-496-1900 (general phone #) if you'd like to let them know what you think about their service, too.
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When Do You Pay for the Sofa Bed and Love Seat? in the Showroom or at Delivery.
Posted by Maggies on 02/03/2012
I am interested in purchasing merchandise from Jennifer convertible and am interested in knowing what the payment policy is. I want to pay in full. I would like to purchase their promotional sofa bed and love seat for $599.99.
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Posted by Anonymous on 2012-02-04:
Your best bet would be to go to the showroom and ask. Most store have a policy that you pay up front and schedule the delivery.
Posted by Phil on 2013-02-13:
Do not pay in full, give 1/2 down and pay the other half at time of delivery. When the furniture is delivered inspect it and then give them the balance, or you will never get your furniture delivered on time and to your satisfaction.
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Bad customer service and Delivery
Posted by Missek14 on 11/20/2011
GLENDALE, CALIFORNIA -- My delivery window was between 1 and 5 pm. It was rainy so I can appreciate that they might be running a bit late. I called the store at 4:45 pm on Nov. 20 to make sure they were still coming. Sandy told me in a very non-caring way not to worry and that they were coming. She did not apologize or anything about the late schedule and the call ended. At 5:30 pm I was feeling bothered by Sandy's attitude and worried that she just blew me off so I called again. Once again, her attitude was such that I was the problem - must have lots of customers in that showroom on a rainy Sundy evening at 4:45 pm so you can't take a minute to attend to my concerns! ... and she quickly said that due to the rain they were probably running late. I asked if there was a number to call the delivery folks with and she said there wasn't. She said they use an east coast company that does the scheduling and that they were closed. Then silence again (I think she took a class where they taught the student to just go silent and not say anything else when confronted by a difficult retail issue) .... I commented that her attitude was uncaring and she insisted that she did not have an attitude. She also added that deliveries go until 9 pm. Well, I was not told this when I scheduled my delivery (they had over one week to schedule this delivery for me!). I was told 1 to 5 pm and I had plans for the evening. Also, I have worked with other vendors and I have always found that they call you on the day of the delivery OR I have even received calls when they were running late. That's just courtesy and customer service, folks! I wish I would have read these reviews before I went there to support a business in my city. Never again. I would rather go to Ikea or Living Spaces (which means driving outside of Glendale). I have heard satisfactory comments from my friends who have shopped at Living Spaces. The Glendale, Ca Jennifer Convertibles store has uncaring employees and they either have too much business so they think they can blow people off or they are barely hanging on and can't handle what business they do have and use fly by night seedy delivery companies. I paid $100 for delivery (and have read of other reviews where they sock it to you with these delivery charges at Jennifer Convertibles). And I am still waiting ... 6 pm. Let's see if they come at 9 pm tonight. Not a single phone call from them - makes me mad! If I don't get my delivery tonight, I will be posting again. Final word: I would not be feeling this way if the customer service was a bit more attentive. Thanks, Sandy! You are a gem .... I know you will go far in the sales and retail world!
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Posted by trmn8r on 2011-11-20:
Furniture delivery can run late. There isn't anything Sandy can do for you to get that furniture to you sooner if it is on the truck. I hope you got it this evening, and you don't find out that they ran out of time or didn't have it on the truck.
Posted by Skye on 2011-11-21:
Jennifer Convertibles is starting to pass Ashley Furniture in complaints.

Thanks op for sharing your experience.
Posted by trmn8r on 2011-11-21:
I'm wondering if the OP received the furniture - they said that they would be writing again if they did not.
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Thanks for the Reviews . . . We Changed our Minds
Posted by Butlersnla13 on 11/18/2011
CULVER CITY, CALIFORNIA -- After reading all the negative reviews regarding purchases from Jennifer Convertibles, my husband and I are going to shop some where else for our sofa bed. All the negative reviews really helped us in making our decision. The one good review from New Jersey didn't help sway our decision any since it seems like they just purchased their furniture. Yep, I think we'll look else where and pay the extra cash for a good quality sofa bed and avoid any unforeseen circumstances with Jennifer.
Thanks and good luck to all of you in getting your sofas repaired/exchanged.
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Posted by Anonymous on 2011-11-18:
Stay away from Ashley Furniture too
Posted by trmn8r on 2011-11-18:
Yes, I only know one person (by many names) who is satisfied with their Ashley purchase. I'd suggest that a savvy consumer avoid them as well.
Posted by momsey on 2011-11-19:
I only have one name and I'm satisfied with my Ashley purchase.
Posted by trmn8r on 2011-11-19:
Ah, well you aren't the person I was thinking of!

It's good to see you momsey - up until a week or so ago I hadn't seen you in awhile.
Posted by momsey on 2011-11-19:
You too, trm. I've got my hands full around here and no longer have a boring desk job in front of a computer.
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Poor quality product, worse customer service
Posted by DWImages65 on 09/19/2011
We purchased a sofa bed that was 'supposed' to be much more comfortable with the upgraded mattress, and no metal bar in the person's back when sleeping. The problem was that the 'upgraded' mattress smelled so bad when it was unwrapped that it had to be put outside to air out. The bed was so uncomfortable when someone tried to sleep on it that we could not use it. Even though it was never slept on, we could not take it back for a refund. We paid about $1,000, and ended up selling it for $300. Unbelievable back and forth with N. Y. - for nothing. I would not recommend this company to anyone. No wonder they went bankrupt before.


DW - Mission Viejo, CA
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Terrible customer service, Nightmare to deal with
Posted by Waderck on 07/13/2010
PORSTMOUTH, NEW HAMPSHIRE -- We went to Jennifer looking at sofabeds. We ended up liking a couch, and asked about the sleeper version. What we were told was that the sleeper was 98% the same. After delivery and $2000 later, we realized it wasn't the same as the sofa in store. It squeaks, sags, and the slipcover is way too large. We asked about a return and showed our unhappiness at the showroom the first few days after delivery. They made an appointment for the technician. He came out, told us we probably saw an older model that isn't made, called our sofa "defective," also offered to come back and add to the pillows, or do work on the sofa. My wife and I both didn't spend our hard earned money on a new sofa that needs work put into it. Well a month later, a 2 page letter to customer service, a dispute with my credit card, and a note into the BBB, I'm still being told we can't return due to the technician finding nothing wrong with the sofa. The same technician that agreed with everythign we found.

GRRR.. never will I go near or buy from them again.
Btw, the store we bought the sofa at closed down 2 weeks later.
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Posted by Alain on 2010-07-14:
I'm not sure if Jennifer Convertibles is a franchise, but if it is and the store closed it'll be difficult recovering your money. Did you try their 516-496-1900 corporate ph# to see if they'd at least talk to you?
Posted by Richard Lewis on 2013-07-31:
I bought a sofa....they rescheduled my delivery 3 times and did NOT SHOW UP AT ALL on the third time, when they had asked me to wait for them during a 5 hour window. I took off a whole day of work, lost pay and still do not have my sofa!!! THEY ARE TOTALLY DISHONEST and disorganized and I am utterly shocked they are still in business.

DO NOT NOT NOT EVERY BUY ANYTHING FROM THEM!!!!!! They have not been able to give me any sort of resolution to my problem. I purchased from the Milford, CT store but see that almost every franchise has a HUGE problem
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