Terrible customer service, Nightmare to deal with
PORSTMOUTH, NEW HAMPSHIRE -- We went to Jennifer looking at sofabeds. We ended up liking a couch, and asked about the sleeper version. What we were told was that the sleeper was 98% the same. After delivery and $2000 later, we realized it wasn't the same as the sofa in store. It squeaks, sags, and the slipcover is way too large. We asked about a return and showed our unhappiness at the showroom the first few days after delivery. They made an appointment for the technician. He came out, told us we probably saw an older model that isn't made, called our sofa "defective," also offered to come back and add to the pillows, or do work on the sofa. My wife and I both didn't spend our hard earned money on a new sofa that needs work put into it. Well a month later, a 2 page letter to customer service, a dispute with my credit card, and a note into the BBB, I'm still being told we can't return due to the technician finding nothing wrong with the sofa. The same technician that agreed with everythign we found.
GRRR.. never will I go near or buy from them again.
Btw, the store we bought the sofa at closed down 2 weeks later.