DUBLIN, CALIFORNIA -- This store is a ripoff! Was told the Guardian Shield would protect against any damages to the furniture and we paid the store to deliver the furniture. We noticed damage to the sofa and ottoman a couple of weeks after delivery because the pillows were covering the damage. They refused to repair the damage or replace the damaged sections because they said it happened during delivery (they delivered it!) and we were supposed to report it within 2 days. Huh??!! We have reported it to Better Business Bureau and our 20,000 Twitter Followers will be hearing about it too! Go somewhere else for furniture. 4 Replies - Latest reply on 07/11/2010Add reply
PORTSMOUTH, NEW HAMPSHIRE -- Less than 2 years ago, I purchased 2 leather loveseats fro Jennifer Convertibles in Portsmouth, NH. Upon delivery, the leather on one of them was bubbly and peeling. It took 6 weeks to get their repair technician out to look at them. He said they would replace the leather
covers. One of the loveseats was a twin sleeper, this was the one that was peeling. The cusions on this piece are removeable. The other one had attached cushions. It took 8 weeks to get the replacements and they sent the ones that were on the non removable piece. It then took another 8 weeks for the right ones to come in. In the meantime the sleeper sofa started to sag in the middle. This issue required a separate service call and the tech put a board in the front to reinforce the frame that could not support the sleeper. This furniture is very poorly constructed and I question if the leather is even real. I have never seen real leather bubble like this. The same cushions are bubbling again approximately 1 year later and the frame is sagging again. Do not waste your money on this furniture.
I paid for my furniture on Feb 10, 2010. I had to wait a month to pick it up because the delivery charge was an additional $200.00. When me and my husband went to pick up our furniture at the warehouse they brought it out the men would not help me & my husband load it! They laugh when I dropped the box, they were horrible. Thankful other customers helped us load it. My coffee table & end tables were missing, Now they tell me it will be in N. Carolina April 22 WTF! Refund, there horrible go some where else- Were in Florida.
The sales person were not even calling me about when I'd get my furniture. Also my couch is not even all that
Nightmare customer service!
ROHNERT PARK, CALIFORNIA -- I've just had one of the most unpleasant experiences of my life at Jennifer Convertibles! I went in to look at sofa beds. The sales person was talking about "sofas" and "beds" and "upgrades" and I simply ... read full review
HUNTINGTON BEACH, CALIFORNIA -- Words cannot describe how bad the experience I am having with Jennifer Convertibles is. I ordered a couch two weeks ago to be delivered on March 6th (four weeks for delivery is already bad enough). Yesterday I received a call saying that a boat got lost at sea or something and they don't have my couch and don't know when they will, but it will be at least another 4-6 weeks. After talking with managers and customer service specialists, all of which had an attitude, I asked to cancel. They told me I would be refunded within 7-10 days and I went out and bought another couch. Now today they call and say they are keeping 30% of my money even though they are the ones that cancelled the contract with me! I can't get any help and am now out several hundreds of dollars for nothing but an empty living room and a horrible experience. I will be suing for my money back.Add reply
MIAMI, FLORIDA -- When my sofas were delivered, the one of the delivery guys just let go of the sofa, I told him that wood at bottom got chipped, and thank goodness my tile did not broke. He said just to paint it and left! I had service done once because the material was ripping from the back, he said I have to keep sofas away from the wall and luckily fixed it. Now they are ripping from the middle cushions and sagging. I called the store and no answer.
I regret buying from them. I thought I was buying quality sofas. I feel ripped off, I paid $1800 plus extended warranty.
My son bought a sofa and loveseat at Jennifer for his first apartment. We were all so excited! We opted to pick it up for him in order to save $150 and to have the furniture sooner. No problem at the ... read full review
We purchased a queen sofa bed from Jennifer Convertibles at the Eatontown NJ location less than a year ago. It was used on two occasions and as we have no children living at home, it does not get much use. I was vacuuming last week and noticed under the sofa the complete bedding was on the floor. I called the 800371-6111 and was told they couldn't fix it. They only repaired spills or stains on the leather.
I am appalled as our son is in the Marines and coming home from Japan in the summer and expecting to stay with us for two weeks... HAVEN'T SEEN THEM IN 4 YEARS.
We paid 2011.78 for the set are senior citizens and can't afford a new one. Help please!
After reading several bad reviews from Jennifer Convertibles, Inc., I have decided not to even consider walking through their doors or buying anything with their label on it. Why should I spend my money on crappy merchandise from a company who treats honest customers like dirt, during one of the worst economies we've ever had. I'd be better off buying used furniture for less on Craigslist. I will be checking out Living Spaces, IKEA, and Big Lots. Thanks everyone, for all your reviews and saving me the hassle of dealing with a company that we all know will be out of business very soon.Add reply
PHILADELPHIA, PENNSYLVANIA -- I went to Jennifer Convertibles on City Line Ave on Friday the 22nd of January, the doors were locked and there wasn't a sign in the window saying they will be back, (I was there at 7pm) although the sigh in the window said hours of operation were 10am-9pm, so I left. I went back on the 23rd(the next day)and at 10:45am the doors were still locked, although there were two people in the back of the store talking. After trying to get their attention for about 5 minutes, a lady finally opened the door. I asked her what time they closed the previous night, she said 9pm. I told her that I was there at 7pm, and the doors were locked and there wasn't a note, her and the guy that was in there just looked at each other and smiled, and she said she didn't know what happened. I left, obviously they didn't need my business. I went to Moorestown NJ Tracey helped me out a lot.
Not only did I buy furniture, but my sister went there and brought furniture, and now my mom is going there. Thanks Tracey. I will not go back to City Line Ave, since they obviously made their quota for the year.
We purchased a reclining sofa with a chaise.
Summary of Issues:
1) They scheduled a delivery. I took off from work only to receive a phone call an hour before and finding out that the couch did not fit on the truck and will get delivered another time.
2) When the couch was finally delivered, the recliner came BROKEN. They sent a technician who came without any tools! He asked me if he could use my wire hanger to fix the sofa. Unbelievable!
3) One of the toss pillows was never delivered.
I will never shop at this store again. I regret ever stepping my foot in there.
STATEN ISLAND, NEW YORK -- Do NOT shop at the Jennifer Convertibles on Staten Island NY. The salesman there lies about almost everything. He says the delivery is $200 for a single sofa, when in fact the company charges $100 for delivery, then $100 for an optional 5-year protection plan. The salesman SAYS that the plan is required, and if you don't want it, he says delivery is $200, then it increases his commission, you don't get the protection plan that he charges you for WITHOUT TELLING YOU that he's doing it! He screw the customer for the $10 that he makes off the protection plan sale, and you're out an extra $100 and have no protection on your sofa. He's a piece of $h17.1 Replies - Latest reply on 11/09/2009Add reply
We purchased a living room set, the delivery charge was very high. When the set was delivered the chair had a tear and one end table was damaged. The delivery team were rude and it is my opinion that they caused the damages when unpacking the furniture. It took 3 weeks to have the end table replaced and 6 weeks for the "components" to repair the chair were received. Dealing with their customer service was a nightmare. Finally the name of the District Manager and a phone number were given. Calling the number was fruitless as his voice mail was full. His message gave his e-mail address, which came back as undeliverable. There is also in fine print that they are not responsible to remove the packaging from your premise. I strongly advise that anyone contemplating purchasing furniture from Jennifer Convertibles not to do it. Add reply