[X]
Feedburner count

Kia Motors Rio

Star Empty star Empty star Empty star Empty star
19 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Timing Belt
Posted by Tjputvin on 11/10/2007
OLYMPIA, WASHINGTON -- Hello All,

I think I'm ready to give up before I get started. I have a two year old Kia that last Tuesday blew the engine. Had it towed to the nearest Kia dealership (30 minutes away) Only to be told that the timing belt broke and blew the engine it has 65,000 miles on it. I have diligently taken care of this car, oil changes every 3000 miles etc. Replaced all the tires, almost from the minute we drove it off the lot the tires would randomly go flat. Any hoot, the local dealership told me the timing belt was broke and not under warranty. BS. Instead of paying another 6 grand for a piece of crap, I bought a Toyota on Friday. So today we rent a car trailer head the the dealer to pick up the car. They left our car in pieces, we opened the hood and low and behold the timing belt is not broken it's missing some teeth.

Now I'm scratching my head but my hubby is thinking we've been screwed by Kia yet again. The tech tells us the teeth rubbed off when the belt froze. Well in order for the belt to freeze doesn't something have to break first. We are getting an attorney and fighting Kia. For the techs out there that work for Kia and your response to people having issues with them is it's neglect and abuse, I say BS To you too, Kia is a horrible company that makes a killing off of people that can't afford to purchase a higher end vehicle way to Screw the little guy.

We get to make payments on cars that are useless.. Apparently so is the company Kia..
     
Read 14 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-11-10:
IF the belt wore down enough or got slack, it could jump a bit throwing your timing out of wack thus causing your engine to get out of timing and blow.
Posted by jktshff1 on 2007-11-10:
kia....killed in action...nuff said
Posted by Anonymous on 2007-11-10:
jktshff1, I can add no more.
Posted by moneybags on 2007-11-10:
Today, so many cars have engine parts and belts made of aluminum. The manufacturer and mechanics may not tell you (afterall, they want to make money on repairs and replacements) but ALL cars should have timing belts REPLACED between 50,000 and 60,000 miles. Your instruction book may even tell you that. A $250 repair (preventive maintainance) can save you thousands.
Posted by tjputvin on 2007-11-11:
Ahhhh but hindsight is 20/20. I took the car to the dealer and do you think they told me to have the timing belt changed??? nope.. I've decided that Kia is a disposable car. It would just be nice if they made them so people could at least get them paid off before they blew. I think they would make more money this way, people would be more willing to upgrade every few years instead of getting upset and bad mouthing them, enough complaints and Kia will not be selling anymore cars. I'm not sure about Kia's but I've heard for a bit more you can have the timing belt switched out for a chain. I've also learned my lesson on extended warranties also, not that it would have made a difference with Kia but I have one with my Toyota now. When purchasing a new car on Friday our Bank told us, we'll finance anything you want, just not a Kia. That says alot. They told us that they are no longer financing Kia without extended warranties. Which, leads me to another thought, ask your bank about extended warranties, we learned that dealers pay 400.00 for them and charge anywhere from 1600 to 2500 but the bank has a better deal and with Kia's you might actually get your work covered, Not real sure how that works though, talk to your loan officer, that is if you use your bank instead of your dealer as we do.

Posted by tjputvin on 2007-11-11:
JD How too cheap to get it done, Had I knowns it needed done I would have done it. I'm so cheap that instead of fixing the pc of crap Kia I bought a new Toyota. CUSTOMER SERVICE is not Kia's thing, screwing the little guy is.. You get part of the story, and then you only read part of that. And throw this at me. READ READ READ, I maintained my Kia, They just make crap.
Posted by jktshff1 on 2007-11-11:
tip, did ya read the book that came with the car? It has a suggested maintenance schedule. More is required than oil changes and tires. It's that way with any car you buy.
Posted by tjputvin on 2007-11-11:
Read the manual, memorized it. Not, I did read through the manual, I also just assumed, and you know what that does, that Customer service would come with the car. I work and live and love the customer service business and if I did to my customers what Kia does, I would be out of business. It seems more productive to work on a solution. Moneybags and Piratewithparrot thanks for the non judgemental advice.
Posted by WhineX on 2007-11-11:
I've heard that Kia has made improvements in quality lately, but early Kia's are poorly engineered cars. As for the belt, there is a maintenance schedule with the owner's manual, and it's the owner's responsility to follow it. If the belt broke, it would cause the intake/exhaust valves to go out of sync and collide with the pistons. If the engine seized, that could shear teeth off the belt w/o breaking it. Either way, if the car is out of warranty, you're kinda outta luck.
Posted by Bellyupinmi on 2008-07-24:
I bought my Sedona new, It has received all scheduled oil and maint service all done at KIA dealerships. When I took it in for its 60,000 mile check up at 56,000 miles I was told the timing belt needed changed, KIA refused to cover the 120/100,000 mile warranty as they said the belt was worn because of normal wear and tear much like tires and brakes and they are not covered either
Posted by Catastrophic Damages on 2008-11-14:
Im having the same problem. 2005 KIA RIO new off the lot three years ago. KIA quote "From the moment you get behind the wheel of your new KIA vehicle, you'll notice how satisfying it feels; a feeling you'll appreciate as long as you own your vehicle. Your complete satisfaction is our primary concern!"

KIA mechanics and non KIA mechanics alike as well as the KIA Motors Corporation are aware of this problem, this engine is the highest in demand right now because of the failure rate due to the belt problems.

Posted by Catastrophic Damages on 2008-11-14:
Forgot to add to my post...Oct 30th our belt jumped time, because of the "interference engine" design when the timing is off the crankshaft and camshaft are out of time which allows the pistons to strike the valves. My engine has bent or broken valves in all cylinders and we still dont know the full extent of the damage becuase the engine has to be disassembled and we havn't gotten there yet! Brilliant design flaw, costing consumers millions. Why rely so heavily on a disposable part?
Posted by Jim on 2011-06-04:
Boy that sounds familiar. We had the same exact thing happen at 62000 miles and guess what. OH WELL. That was from ROYAL KIA. Never have another Kia!!!!!!
Posted by Ann on 2011-06-14:
I was told by the Kia dealership in my town that I needed a new timing belt for my 2007 Kia Rio and they told me they would charge me $540 for this repair. Well, I looked in the owner's mnaual and there was no mention of a timing belt, only a drive belt. I looked online and found a kit with the belt and the tensioner pieces for about $76.00. The $500 must be for the rental car the dealer said they would give me while the work was being done! What a rip-off!
Close commentsAdd reply


Catastrophic Engine Damage Due To Timing Belt Defect
Posted by Catastrophic Damages on 11/14/2008
KELSO, WASHINGTON -- We purchased our 2005 KIA Rio Sedan new after a friend told us about KIA.

We have had our Kia serviced according to Kia's requirements and have also kept all the receipts.

October 30th 2008 our Kia lost power and the engine stalled on the freeway and would not restart. It was towed to the mechanic, who within minutes had found the problem.

The teeth on the timing belt had separated from the belt 6 inches in length and therefore the engine had become out of time. The Kia Rio has an "Interference designed Engine" meaning when the crank shaft and camshaft become out of time with each other, because of the belt jumping a tooth or the belt breaking it allows the pistons to strike the valves. Not good news! My Kia's engine has bent or broken valves in all cylinders, the crankshaft and camshaft will not turn to allow for realignment. The mechanic told me there had been catastrophic damage done to the engine because of the faulty KIA belt and started searching the data base for a new engine to replace the three year old engine we have always taken great care of. The mechanic was not as surprised as I was to learn the engine is expensive compared to others in the same class. Due to the failure rate of this engine, because of its design (interference engine)it has become the hottest engine and hardest to find because it is in such high demand.

The person who gave us the word of mouth to purchase our vehicle experienced this same thing with her 2003 Rio and was forced to replace most of the components of the engine.

I immediately called a good friend who also owned a Kia, because of our word of mouth and told her to get hers inspected. She had purchased the vehicle used and the first owner never replaced the belt and the current mileage is over 80,000. She called me after the appointment to tell me thanks because the belt on her car had started to crack. The Kia Service center had three Kia's waiting for engines at the time my fiend had her belt replaced.

The timing belt is due to be replaced before 60,000 to maintain the warranty, which we did. Our vehicle has just passed the 100,000-mile coverage point and is currently at 116,963 miles, almost all freeway miles too. We were still following Kia's recommendations for maintaining the vehicle and getting ready to replace the timing belt for the second time, that would have been due before 120,000 miles.

Our car is three years old, we are the only owners, and we have all the receipts for work and maintenance that were performed on our Kia.

I contacted Kia to let them know what had happened to bring to their attention this flaw in the engines design; after all these huge companies rely on us consumers to let them know if their products are great or if things need attention. A Kia representative said "Well you did purchase the least expensive vehicle Kia makes!" like this is an expected thing to happen because the vehicle is less expensive than others.

The Kia representative I spoke with yesterday told me Kia suggests having the belt inspected every 15,000 miles, which ironically is not suggested in the "Kia Motors Warranty And Consumer Information Manual" nor is this suggestion located in the Kia Rio Owner's Manual! While checking for this information "KIA suggests"a lot of what I did find was "Your selection of a Kia was a great investment, it will give you years of driving pleasure." "Kia is dedicated to your complete satisfaction." From the moment you get behind the wheel of your new Kia vehicle, you'll notice how satisfying it feels; a feeling you'll appreciate for as long as you own your Kia vehicle. “Your complete satisfaction is our primary concern."

After all of this I can honestly say I love my Kia, it is a great economic vehicle, and very cost effective. I have not had many complaints until now. Unfortunately the KIA Motor Corporation is not willing to listen to their consumers when valid concerns arise. After the 100,000 mile warranty there seems to be no cooperation or support from KIA Motor Corporation.
The very sad thing is KIA is aware of this issue as are all of the KIA dealers I have spoken with. "KIA is aware but is not planning to change the engine design!"

Just like the power that word of mouth had, helped me to make the decision to purchase this Kia, as well as helped my friend to purchase hers; word of mouth will also help the future consumers avoid these issues that will always be present with Kia until Kia is willing to make changes to make a better product. Because the Kia Motors Corporation is unwilling to listen to consumers concerns, consumers have an obligation to let other's know this information so they can make an informed decision. I would not have purchased this vehicle three years ago if the word of mouth at the time was...My engine had to be replaced when the car was three years old, and the company knew I would be in this situation when I was purchasing the vehicle three years ago and never said a thing about it. How is it all the Kia representative I spoke with are aware but they will not say a word when unsuspecting consumers hand over the cash?

Please continue to let Kia know if you are a happy consumer or not. Your voice is still being heard, and helping others make a more informed decision to buy or not. Like I said before, this KIA has been a great vehicle as I expected it to be when I purchased it three years ago and as KIA says It will be for years to come. Unfortunately years to come amounted to only three.
     
Read 13 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-11-14:
There are a number of technical service bulletins on the 2005 Rio. None of them refer to the timing belt. Sounds to me like the belt was defective. Here's your problem, you need to find out what the warranty coverage, if any, there is on the belt. Then take it from there.
Posted by BobJohn on 2008-11-14:
Since you are out of warranty I think you are out of luck. The age of the car is immaterial, it is the mileage. Check with your mechanic about a used (salvage) engine, it may be cheaper than getting yours replaced. A new engine will be astronomically high compared to these options.
Posted by jktshff1 on 2008-11-14:
Very cost effective indeed until something goes wrong.
Posted by BobJohn on 2008-11-14:
Many rebuilty engines come with a warranty but not like a new engine for sure. Put in the rebuilt engine and sell the car before the next timing belt breaks.
Posted by Catastrophic Damages on 2008-11-14:
PassingBy>This is the first thing I did when it happened was to locate the receipt because this would show the belt was under warranty. If the belt was under warranty when this happened it would at least given KIA less wiggle room!
Unfortunately the belt is warrantied for a year, again we were just over this coverage!

BobJonh>The mechanic was able to find an engine with 30,000 miles, becuase it is so sought after the thing cost's more than my KIA bluebooked at before this happened to it, imagine that!

We still dont know if we will be able to replace key componants of the engine or the whole engine. This will be determined shortly but whatever is more cost effective is the way we will go.

Thank you for responding, great idea's. If anything else comes to mind please let me know. I will be working on this thing for a while, and any help and knowledge is always appreciated!

Yes, we absolutely will sell this vehicle only because the problem causing all these damages will not be fixed.

I really dont have a problem with my car, I am not unrealistic about these things happening. Having said that I do think as KIA states in all the written material we, consumers are given when we purchased our new KIA how much KIA stands behind their vehicles and wants our complete satisfaction! This is true as I have experienced until the warranty period is over, they do wash their hands of their product.

Again it goes back to these huge companies relying on the consumers to let them know how their products are doing out in the market. Realistically, they don't have the time to wait ten years to put a product into production and becuase of that they do not have the data over a long period to know how their products will hold up! They rely on...the consumer!
Posted by saj80 on 2008-11-14:
Did your friend recommend a Kia before or after they had the same problems?
Posted by bill on 2008-11-14:
I hate timing belts. Timing chains are far more relaible. I don't understand why some car companies still use belts.
Posted by Catastrophic Damages on 2008-11-14:
saj80>I wouldn't call them a friend if this happened before I purchased my car!

bill> I cant agree more, to rely soley on a part that has a very short life span to prevent this kind of engine damage is not an intellegent design, yet they have been using this design a long time.

The reason they probably dont use a chain vs the belt is of course it is cheeper to use a belt. Metal to metal (timing chain) would require the system to keep the chain lubricated, completely changing the design. If it would work to just slap a chain on my KIA after it is fixed I definately would!
Posted by not happy on 2013-01-13:
I also have a 2005 kia rio. On my way home from work 2 days ago, it just stopped running. Had to have it towed. Same thing the timing belt broke and ruined the engine.
Posted by chayes on 2013-06-11:
Same experience. Even took car in and was told it was the air filter/ no check engine light nothing. I was driving and then car just stop going and then wouldn't turn over. Have been looking for a engine for 3 weeks now and cant even find a used one for under 2200. with out labor. and that engine has 60000 on it. hmmm sounds like I would just be doing this again. Now no car and not enough money to pay for a engine which will go out again in a few miles. Wish kia would step up. We will never buy kia again.
Posted by tj hopper on 2013-06-29:
my 2003 kia had a timing belt failure at 49,600 miles while under the 10 year/100,000 mile powertrain warranty. kia says timing belt must be replaced at 60,000, and i scheduled my 50,000 mile maintenance just before my belt failed, which would not have been replaced anyway. after six months of lawyers and lawsuits, the judge found in my favor and kia was forced to pay the replacement costs for my engine. it took another several months to locate a suitable motor, and i just got it back. replace the timing belt every 40,000 miles, and not at a dealership
Posted by mike on 2013-08-17:
sure sell it and pass on the problem
Posted by John on 2013-11-06:
On November 5, 2013 the timing belt on my '05 Kia Rio failed. Engine destroyed. Not worth replacing.
I had no idea that this was a problem with this model and engine. Shame on Kia.
They have known of this problem for quite some time and did not notify owners.
Now I have to acquire a replacement car for $$$. I had fully expected this car to last into the 200K range as all my Mazdas have done. I will notify Calif Dept of Consumer Affairs and Atty Gen just to make myself feel better about this.
Close commentsAdd reply

I had no problems until....the warranty expired.
Posted by Chic971 on 11/22/2004
MONTANTA -- Kia Rio RS 2001 4 door:
First car, was going for a used car but walked in and bought a new Rio. (tip: don't ever let a salesman in sweet alligator looking boots sell you a car) No problems for the first 3 years.

41 months down the road, i was driving, went to dads, stopped the card, took they keys out of the engine. After visiting, come back, put the keys in, expecting it to start. It didn't. IT chugged. Then no noise. I took it out, did it again and again there was noise then nothing. I waited. Couldn't start the car again. Called the boyfriend to come pick me up - he told me to call roadside assistance since it is 5-5-5 kia protection right?

WRONG!

Roadside assistance is only for 36 months or 60 000km whichever is first. THAT WAS 5 MONTHS AGO! So my car starts to have problems 5 months after warranty expires. I have to pay for my own towing. Call the boyfriend again. He comes and gets me. By now it's 40 minutes. Car starts up so it's not the battery. He drives the rio to the dealership 5 minutes down the road. Boyfriend says its not the engine. IT's the alternator.

Leave it at the dealership. Called them the next day: did you have a chance to look at my car? the rio rs 2001 white? Uhh....no, when did you leave it here was the response. I told them to go and find it cause i left it there. They look at it, call me back. IT's not your battery! phew! thank goodness. ITS YOUR ALTERNATOR! okay, how much is it going to cost? Is it not covered by the warranty? No, comprehensive warranty ran out at 36 months. You are joking me? no. Okay, now what to I have on warranty? Iternal stuff to the engine. so how much? $661.70 CDN.

So you are telling me I bought a new car to drive for 3 years then spend $661.70 to get a new alternator? IT's a new car for crying out loud, like hello? Alternators do not need to get replaced in 3 and a half years.

Okay, dealership will knock off price by $100.00. It can be done today. Uh, no. It can't. I have a problem with this and unfortunately I don't know how I'm going to deal with this, one thing is for sure, I am selling my Kia for whatever I can get and never ever buying one again.

I had absolutely no problems with kia until now, and boy, i used to love it, i came to hate it really fast.
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by tander on 2004-11-22:
The only thing I've ever heard about with Kias is there junk and don't buy one.
I bought a Dodge Intrepid and Love it!!
Posted by sweetkristen on 2004-11-23:
So you're upset cause you had a problem with your car after the warranty ended? Are you 8 years old or something? Welcome to life as an adult. Actually 3 yrs/60000 miles on a warranty is pretty good. Most manufacturers only have 3 yrs/36000 miles.
That's life
Posted by bill on 2004-11-24:
How many miles are on the car? It doesn't matter whether the car is 1,3, or 10 years old, if you have 70,000+ miles you probably need a new alternator. However, $661.00 seems very high for an alternator. It should probably cost between $300 and $400.
Posted by bro_mansu on 2004-12-24:
After three years of Canadian weather, I think your car has done fine. Think of the wear and tear of starting that car everyday for over three years, some in double digit weather. If you were replacing an engine or a transmission, I could see your anger, but be thankful it's only an alternator.
Posted by navynova on 2006-03-22:
thats what you get for buying a cheap POS of a car
Close commentsAdd reply

Timing Belt Class Action Lawsuit
Posted by Frank in Nevada on 02/10/2010
After reading so many complaints about the timing belt issue with Kia Motors, I am hoping there is an attorney out there that would be willing to handle a Class Action Lawsuit against Kia Motors.

I have a 2004 Kia with 63,00 miles and the Timing Belt has broken. The dealer says it will cost $4000 to replace the engine. It is within 3000 miles of the recommended replacement date. The car was just paid off and now it is a piece of junk.

Kia refuses to stand behind it. Lets all form a group and sue the pants off these guys. They sell a inferrior product and know it.

fhaberman@bluebottle. com
     
Read 12 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2010-02-10:
What does the owner's manual say about replacing the belt? I am willing to bet it's less than 63,000 miles. If you didn't do the maintenance, you haven't got a prayer. Even if you won the legal lottery, some lawyer would get a million dollars, and your share would be a coupon for an oil change.
Posted by Starlord on 2010-02-10:
Every car that I have seen that uses a timing belt suffers timing belt failure at about 60K miles. In addition, every one that has failed has had the ability to be repaired for a lot less than $4000 and without replacing the engine. What did you do to tear the engine up? Our sheriff's department had a half dozen Ford Escorts, and each and every one had the timing belt fail. Not a one of them had to have the engine replaced, and it was a fairly simple job to repair them. Your yelling about a class action suit is silly, all they do is make the lawyers richer, and you MIGHT get an LOF apiece for your trouble
Posted by Starlord on 2010-02-10:
GMTA, Ken.
Posted by Critical_level2 on 2010-02-10:
Star, Kia uses interference engines, like Honda, Toyota, and a few others. When the belt breaks, the pistons are still moving, but the valves stop moving. This can cause the piston to collide with an open valve. This causes bent valves, broken pistons, etc. That is why it is so important to have the belt changed around 60K before it breaks, or the motor can get toasted.
Posted by Anonymous on 2010-02-10:
I've had two break on me. I lucked out, huh?
Posted by Anonymous on 2010-02-10:
Four thousand dollars for a new belt? That's at least 2500 too much.
Posted by Critical_level2 on 2010-02-10:
Its $4K to replace the motor that got wiped when the belt broke.
Posted by YunkaG on 2010-02-11:
I bought a Kia and the salesman went over several times to make sure I changed the timing belt at 60k miles. I will when it gets there, not wait until it is over. But hey Kia, 3000 miles over - give the poster a break.
Posted by KiaDrvr03 on 2010-04-11:
3000 miles over?... are you kidding? I don't know what your service schedule looks like, but mine had Timing belt replacement at 40K.

I did not have mine done @ 40K, in fact, didn't have it done until it caused the check engine sensor to come on. It cost me about $500 to have replaced. If you're being told $4000, you must have really done some major damage to your engine that a bad timing belt can't even begin to take the blame for. What the hell were you doing in your car that caused that much trouble?
Posted by kiadrv on 2012-01-06:
just driving a kia when the timing belt breaks ruines the engine. This happens so frequently and often that Kia engines are hard to find and in high demand. I used kia engine runs around $3000. In comparision my friends neon needed a new engine and it was $1000 for engine and to have it put in.
Posted by NoMoKiasForMe on 2013-08-02:
Poor engine design causes the destruction of the engine, when timing belt breaks! Failure not caused by the driver..Almost 40 yrs owning various cars, never had a failed engine with a belt or chain break, til this 2004 Kia Optima. And yes, there is a class action lawsuit against Kia for this issue.
Posted by Jody on 2013-09-01:
My timing belt broke at 51,853 miles and toasted my 2008 Kia sportage motor.
Close commentsAdd reply


2002 Kia Rio
Posted by Extreme09 on 09/08/2009
We purchased this new car from Weston Kia in Gresham Oregon for the gas mileage, we had the 30,000 mile service completed at about 33,000 and planned on having the 60,000 miles service completed by 65,000 however the timing belt broke and took out the motor, (this is a very common problem with Kia motors) Weston worked with Kia and agreed to order a new motor and provided us with a free rental car, if we agree to pay for the 60,000 mile service which of course we did, this ordeal took 11 weeks. They provided us with no extended warranty on the new motor beyond the 100,000 on the original car. We had the 90,000 service completed by Weston and also had a new timing belt put on before the 60,000 miles service on the new engine. 40,000 miles later the timing belt broke again and took out the whole engine, of course we have 170,000 miles on the car not but only 105,000 on the new motor and only 40,000 on the new timing belt that should have at least lasted 60,000 miles. We took it to Weston and they told us we needed a new engine $3,000.00 or they could get us a used one with a 6 month warranty, so we filed a complaint with Kia consumer and worked with them for 2 weeks only for them to come back and say that they will not do anything and that they really only warranty the timing belts for 12 months. BEWARE do not buy a Kia unless you plan on putting a timing belt on it every 12, 000 miles. We are so disappointed with this company we could and would not recommend them to anyone, if only one person does not buy a Kia because of this review I will be happy.

     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by goduke on 2009-09-08:
You have 170K miles on a 7 year old car and your upset that the timing belt went out?
Posted by sean on 2011-06-22:
ALSO>>>> the belt is due at the 5 year old period too! not just the mileage! So it was over due by roughly 4 years by my calculations!
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst in Services
Posted by Joyceebrand11 on 11/04/2012
CALIFORNIA -- I bought a Kia five year ago, I miss payment but I catch up some I put toward the end of my loans. To my surprise they call me to let me know that my loan is up, this was a month ago I told the representative I was unable to pay the whole amount. She give me a plan to pay it after paying a 1000 dollars my car was out for repo. When she told me once I pay the 1000 I would have until Dec 2012 to pay off the loan. Now my loan balance is 2000 and I have to pay it by Nov 2012 or it charge off and repo. After making ever effort to pay them.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by sabletaz on 2012-11-04:
What????
Posted by ok4now on 2012-11-05:
I don't have a clue what the OP is talking about.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
2012 KIA RIO LX
Posted by Baaburn on 05/04/2012
HOUSTON, TEXAS -- I purchased a 2012 Kia Rio Lx in October 2011. I left the dealership and went to an alarm system facility because the car didn't have even a basic anti-theft alarm system. I drove this car with absolutely no problems for over 3 months, even on a long distance trip. However, about two weeks after I went to the dealership for the first oil change ( only because it was free ) , a problem occurred as I was making a right turn onto a street. The car hesitated, seemed to stall, and the engine malfunction came on. I pulled over to the curb, turned the engine off, then on, and the car drove again but the engine malfunction light was still on. I went to the dealership, they said it was the throttle body control, ordered a replacement, and I had to go back for them to install it. However, the car continued to have the problem, so I went back to the dealership. They kept the car five days, then said the aftermarket
alarm was the problem, charged me to remove the alarm and rewire the car.
I didn't even make it home from the dealership and the problem occurred again. I went back, the cause of the problem then became the wiring harness which they said was damaged by the alarm system installer and would cost me $1877.00 to repair. If it was the alarm system causing the problem, why did it take over three months before the stalling problem occurred ? I contacted Kia Headquarters by sending them all the invoices from the dealership, the alarm system company, and the AutoZone diagnostic I got in one visit that dealership couldn't seem to do in several. No response whatsoever so far !!! The dealership is full of bull and apparently so is the headquarters way of handling customer concerns. I will take this car to a competent certified mechanic (not KIA ) and hope the car can be repaired properly since I'm stuck with it for now.




What I don't understand is, if the alarm system caused the problem of the car stalling/hesitating every now and then when I try to make a right turn, why did it take over three months after installation for the problem to occur ? And since they removed the alarm and supposedly rewired the car, why is the problem still occurring ? And, the funny thing is, an AutoZone employee was able to diagnose the possible causes
in one visit ; 1. ETS Relay 2. poor electrical or loose wiring 3.

     
Read 8 RepliesAdd reply

User Replies:Close comments

Posted by Yeshandle on 2012-05-04:
Did you go back to the alarm system installer with these problems ?
Posted by baaburn on 2012-05-10:
Yes , I did . They have been in business for 17 years and claim to not have had any problems with their alarms or installations . As , I said , I'm stuck with the car for now , but , I do find it annoying that KIA Headquarters hasn't had the decency to at least try to contact me. I'm prepared to pay for repairs so I can drive the car without being afraid it might stall and I end up in an accident . I just don't have any confidence in KIA service techs to do the job properly or correctly.
Posted by Skye on 2012-05-10:
Just because they claim they've never had a problem with their alarm systems or installations, does not mean this is true.

I'd reconsider and go back to the alarm company, after all the problems you are having, because as you said, all was fine, until they installed this after market alarm.

Good luck.
Posted by baaburn on 2012-05-14:
I decided to just to do without an alarm ( which the dealership has already charged me to remove. Hopefully , the rewiring they did will agree with the computer eventually . Thank you for your input. But , the alarm system was installed the same day I bought the car and it drove fine for over 3 months. It would seem the alarm would have affected the car within a day or at least within a week or so. But , 3 months before the problem occurred ???
Posted by trmn8r on 2012-05-14:
The Autozone "diagnosis" appears consistent with the dealer reporting a harness issue. Not surprising, since hooking up an OBD device (Autozone) will read out generic problem codes and the dealer's will be more specific.

It's hard to say why it ran fine for 3 months, but to me this could be related to the alarm install.
Posted by baaburn on 2012-05-24:
That could be true and since Kia doesn't seem to offer an alarm system for the car ( I asked the last time I was there ) , I am doing without an alarm . At least it is covered by insurance if someone decides to take it !
Posted by Marcos on 2012-11-16:
I think this issue has nothing to do with the alarm. My 2007 Kia Rio has the exact same issue you described and the car has no alarm. I have been struggling with Kia for quite a while on this issue and frankly I gave up. I really believe this is an engineering flaw on this model
Posted by MHD on 2013-02-26:
I bought a RIO 2012 and I had the engin check 4 times. Anyone knows how to contact KIA Korea?
Close commentsAdd reply

Kia Rio Stopped After 60.000 Miles , 6 Years And 2 Weeks/Now I Am Without A Job, Soon To Be Homeless .....
Posted by Lilabenoir51 on 11/21/2011
CERRITOS, CALIFORNIA -- KIA is the worst after all I have read on your pages. I am so sick, I thought I bought a car with a good warranty when I purchased it brand new. The car stopped for no reason, engine is frozen does not turn, dealer declared Kia has denied my claim. 6 weeks later and I'm out of a job/savings/soon to be homeless/child took off/no transportation, how can I drive my child to very important sport events/competitions, my life came to a hold when this darn car stopped...

What shall I do help!!!!!!!!!!!!!!!
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by JayByJay on 2011-11-22:
Take it to a mechanic and find out why it stopped.
Maybe then Kia will give back your job, savings, house, and children.
Posted by Starlord on 2011-11-22:
One question. You stated 60K miles. Did you replace the timing belt, as is so often required maintenance on many cars these days? JBJ is right. Take it to a mechanic, and find out WHY it quit working. Properly maintained engines don't just suddenly seize.
Posted by clutzycook on 2011-11-22:
Just a question, but did you lose your job because your car died or was it just one in a series of unlucky breaks?
Posted by CowboyFan on 2011-11-23:
When the timing belt breaks, the valves stop moving, but the pistons continue to work. On some vehicle this makes no difference because the distance between the top of the piston on the upstroke and the stopped valves is sufficient for there is be no contact (non-interference engine). On other vehicles, including some Kia's, there is less distance so that the rising piston strikes the stopped valves, bending them and freezing the engine (interference engines). This is a major problem requiring significant expense.

The recommended timing belt change on most vehicles is 60,000 miles. This is not a warranty issue, but a maintenance issue the same as changing the oil. As others have said, take it to a mechanic and find out what the problem is, or check on-line and with the dealer to find out what kind of engine you have. This should give you a clue as to the kind of problems you face.
Close commentsAdd reply


Kia Rio 2006
Posted by Barbettewall31 on 10/26/2011
GREENSBORO, NORTH CAROLINA -- I'm having a problem with Kia warranty on my car. I have change my oil on a regular base, but between oil changes my oil would be low so I would added more to it. I called Kia on more than one occasion about this problem but nothing was ever done. There was no sign of a leak and now they telling me that there's a lot of soot on the engine. So my engine is shoot and they don't want to replace it. I have no control over where the oil goes and this situation lays in the hands of the manufacture and not the consumer. As for now I'm waiting and researching for help.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Old Timer on 2011-10-26:
It might make sense to pay a few dollars and get an opinion from an independent repair shop. But not just the local repair shop, a AAA rated and approved repair place or something similar. Once you have the proof of what the problem is then you have the tools to fight Kia. Kia is not going to hand over a new engine without putting up a battle first. People have gotten paint jobs on 10 year old cars and trucks because they were able to prove the original product was faulty. I know a person that got a new engine on a 6 year old Jaguar because they got an analysis from an independent licensed Jaguar repair shop proving the engine came from the factory with defects.

Best of luck to you. They will fight back, they always do.
Close commentsAdd reply

Glass Crack
Posted by Hotblades on 03/24/2011
DARTMOUTH NS CANADA -- Hi! I recently just bought a Kia rio5 and I must say the car is wonderful! I would recommend it to anyone that is looking for a comfortable ride and a major gas saver! The only major complaint I have is that 4 days after I bought the car a small crack in the front window appeared. This crack did not happen while I was driving and nothing hit the window! I called Kia motors and told them about it. They said they would look at it when I was going to get my under coating done! They looked at it and said that the crack was not due to pressure and that they could do nothing about it. The sales man who sold me the car asked me if I had any claims on my insurance! I have never made a claim so he told me that one claim wouldn't matter! They left me at that, and now the small crack has grown and is now just about across the whole top of the window! So I have a brand new car and I know this crack will not pass mvi.

In my opinion with the car not even over 1000km they should have replaced the window with no questions asked, and plus you can tell that nothing had even hit the window to create the crack!
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by dan gordon on 2011-03-24:
on what theory of law would you claim a glass crack?

first of all you should understand your insurance. Comprehensive claims can't raise your premiums and second almost all insurers would have covered 100% a
glass repair before the crack spread. I've never heard of glass being covered as part of a mfctg claim.
Posted by Skye on 2011-03-24:
You need to file a claim. It's just a simple windshield replacement, and we've all gone through it.

Heck, I've bought brand new vehicles, driven them out of the showroom, only to have a rock from the constant road contruction cause a small crack, that I immediately replaced. I once replaced my windshield 3 times in 6 months, because of all the road construction going on in NY.

Glass is never covered under a manufacturers claim. Unless you can prove it's a defect, it's up to you to make sure you get it repaired, not Kia. Yes, I know it's not fair, but that's how it works.

We just drove up to Aurora, Colorado, and I can't believe our windshield survived the treacherous journey with all the rocks that hit our windshield. Unfortunately, that's part of what you deal with when you drive.
Posted by momsey on 2011-03-24:
Most likely, your deductible is higher than the cost to replace the windshield so I wouldn't even bother with insurance. Just get it fixed.
Posted by dan gordon on 2011-03-24:
windshield repairs often have a lower deductible than other claims
Posted by momsey on 2011-03-24:
It depends on your state if there is a lower (or no) deductible for windshields. Here's a listing state by state:

http://www.carwindshields.info/states.htm
Posted by Anonymous on 2011-03-24:
momsey, good info--and not just for windshields.
Close commentsAdd reply

Top of Page | Next Page >