AUSTIN, TEXAS -- The Kia Sorrento engine with 67,000 miles, bought new by me, overheated causing damage that has been repaired. The total of the bill is over $3,600.00. Kia personnel first diagnosed the originating problem as failure of the plastic engine coolant reservoir cracking and losing coolant. After having it pointed out that the reservoir does not actually cool the engine, Kia has since changed their reason for the incident to a faulty thermostat.
They refuse to allow warranty on the repair work, saying that since the thermostat warranty expired at 60,000 miles, the 100,000 mile warranty is not valid. Their written warranty information at time of sale said nothing about the warranty after 60,000 miles being dependent on items expiring at 60,000 miles.
After the overheated engine incident, I went to a Kia new car sales department and asked a Kia sales representative, with the hood of a new Kia Sorrento raised, while pointing to the coolant hose, and asked the question "if that hose breaks or any part of the system containing the coolant fails, is the 100,000 mile warranty valid?" He stated, with two witnesses present, that "the 120 month, 100,000 mile warranty would be valid for any failure, including burn out of the engine from failure of the hose or any part of the system." That same salesman also offered me $1,000.00 for the 2003 Kia on trade, prior to the engine repairs.
I purchased a 2005 Sorento and it spent 9 months at the dealership in 2007 and 6 months so far in 2008. Efforts to contact principals in Korea via e-mail, letter has been futile. Local dealership in Jamaica (West Indies) have been unresponsive, hence the effort to contact Principals (or anyone who can assist with this untenable problem).