HUBER HEIGHTS, OHIO -- Sat. 8-24-13, around 3:20 pm, I went out to my 2012 Kia Soul parked on the street, in part-shade, in a residential area of Centerville, OH. The windows were cracked, and the temp outside was in the mid-80s. I opened my front door & put in my beach bag. I then opened the back door, and closed the front door, when I heard a 'boom'. The back glass on the hatch back exploded from the middle & laced everywhere else, leaving a hole in the middle about 2 feet wide. Everyone at the scene stated that they had never seen a window break in that way, from heat or whatever, and it was their feeling that it had to be a 'defect' in the glass.
I wasn't quite sure what to do, so I called 411 & asked for the Kia Dealership in Centerville. They gave me the number to the Dealership in Huber Heights. I spoke to the GM, who answered the phone & explained the situation. Kia has a 60,000 mile, bumper to bumper warranty, that is boasted about as one of the best in the industry. I figured with it being a fluke, and not like brakes or tires that had normal wear & tear, that it would of course be covered.
The GM proceeded to tell me that it wasn't, and that they couldn't help me but that I could bring it in on Monday, as the service center was closed at this time. I asked if he could give me the number to the Centerville dealership, as they gave me the wrong number. He stated that he didn't have their number & that it wasn't convenient for him to get it either.
I stated that it was less convenient for me, as I was on the side of the road. He still refused to help me in any way get the number to the other dealership where I purchased my car. If they are that unhelpful in time of a crises, then I would never step foot in their dealership to purchase a car from them on a good day!! Shame on them!! The back window will cost anywhere from $265 - $440 to replace. WOW!!
EAST BRUNSWICK, NEW JERSEY -- On October 12, 09 I had my 2002 Kia Sportage towed to a local Kia dealer because I had a dangerous leak coming from a fuel line. The diagnosis from the Kia Mechanic - the PCV hose was leaking and should be replaced with the valve. I was informed that everything was okay after I picked up my vehicle and this was
also noted on the invoice. Notation on the invoice states that I may need a fuel injector rail in the future (keyword: future).
Four days later, on October 16, 09, I'm still smelling gas fumes inside the car. I open the hood while the engine is still running and my car is still leaking gas from the same PCV hose. I'm 50 miles away from the Kia dealer that did the work, so I had no choice but to have the car towed to another local Kia dealer which cost me $175.00 for towing.
Now this dealer informs me that the return fuel line is leaking at the clamps plus additional components
that the first dealer did not inform me about which included the following: failure with fuel regulator, leak at valve cover, emission 3 stage cleaning system (this was extra work to inflate the invoice, work that wasn't needed). First dealer never mentioned this extra work.
I was seeking a Realistic Restitution for $199.00 extra labor from the first dealer. This is all extra labor that the second dealer had to dismantle the components to make the repair that the first dealer didn't do right the first time. This first negligent dealer has the nerve to say that I refused service for the repair. Let me repeat myself and maybe the ** in KIA will hear me. Notations on invoice from first DEALER:
Customer states fuel line hose is leaking and advise. Dealer called to inform me what the problem was and how much it would cost to repair. Gave the okay to forward with replacing the hose and valve. There was no other communication about any other problems. I couldn't deny any other additional work, because no additional work was discussed with me. There was a notation on the invoice when I picked up the car that the fuel injector rail
may need to be replaced in the future. AGAIN, NO WORK WAS EVER DENIED.
As a loyal consumer, I put my trust in the Kia dealers to be honest and correct vehicle maintenance problems to my satisfaction which they didn't do in this case. Have communicated with Kia Corp to resolve this for a fair realistic restitution of $199.00 which they have denied.
These KIA Vehicles are cheaply built and have many problems that require expensive repairs. These dealers will go out of their way to refuse warranty service on your car. The dealer will blame you, the owner, for the problem and will not do the warranty service. A simple repair to replace a leaking fuel line hose turned into a nightmare for me and will never buy another Kia. All you ** at Kia Corp, Wake up. I AM A VERY UNHAPPY KIA
SPORTAGE OWNER and will not buy your brand again.
In 2005, I had traded my SUV in for a 2005 Kia Optima. The car seemed nice and thought a new car would be a nice change, and the savings per month compared to the SUV. The first red flag that did not quite register at the time - I signed the contract with no finance company name on the contract. Just a PO box address in California and no account number. Then a week later, I was required to sign three separate contracts. Again no finance company information filled in and now no address. I was told they would fill that in later and this was normal. They were just waiting for information to fill it in.
Then I get a call from my old finance company to tell me that they have not paid off my trade-in. If the payment was not received in five days. They would repo it from the dealer and come after both of us for payment. The vehicle was paid off in a month and a half after trade-in. The next red flag was that I never received a letter or call from the finance company to go over the details of my new auto loan for the Kia and no payment coupon book ever arrived. Yet, the payment amount on the various blank contracts were all different.
Then there was the issue of never receiving a tag or registration for the vehicle. After five months of having the vehicle, the vehicle was repossessed. I called around and finally got a hold of someone claiming to have the loan. The response was that I had to reapply to get the car back. The biggest red flag of all.
What this means is that they gave me a car with no financing, took my trade in and got rid of of it quick (2 days sold to a buy here pay here for $500), and never filed the paperwork to have a tag or registration sent to me. If this is not bad enough, you will love this. If at any time I was stopped by law enforcement and they checked the paperwork, the first two charges would be no valid registration and no valid tag.
Here is the big felony coming up. I would have been charged with Unlawful Possession of a Motor Vehicle. Plain English, I would have charged with possession of a stolen vehicle. When I did nothing wrong. I never once received a phone call or letter stating there was a problem and should bring the car back. They got rid of my SUV quick so no one went to jail.
I have tried to work this out with the company, and, guess what, no response. I am going to the GA Attorney General's Office to see if they can do something and searching for a good attorney. One more bit of advice for all previous Kia owners, current owners, and future owners. Hyundai owns Kia and per legal agreement, Kia Motor Finance Company is a business name of Hyundai. Kia Motor Finance Company is a name that cannot be used in all US states to legally conduct business. The actual finance company that conducts the business is Hyundai Capital Finance. Deceptive finance tactics used that possibly fall under federal predatory lending practices act.
I also just found out that Kia Motor Finance Company is now Kia Motor Finance. The same legal agreement stands. So please check your local state to see if the legal agreement pertains to your state. One other thing, all Kia dealerships in the state of Georgia have an F rating with the BBB. The majority of complaints are sales/contracts issues. I wonder why!!! It seems that Kia profits from breaking the law.
ILLINOIS -- I recently purchased a 2007 Kia Optima from a local dealer. The first week I had the car, what I noticed was that when my wife sat in the front passenger seat, the warning light on the dash would remain illuminated, indicating that the passenger airbags were "off". Mind you, she weighs 150 lbs., so certainly the sensors in her seat should be able to detect that a full-sized adult is sitting in the seat, and therefore the airbag system should be fully activated.
I phoned the dealer, and got a guy on the phone from the service dept. After telling him the problem, his answer was it was probably due to the way my wife was sitting in the seat. In other words, she has to sit exactly a certain way, and be very conscious of how she first sits in the car. Otherwise the sensors in the seat will not pick up the proper signal, and the airbag light will not turn off. This of course means, in the event of a crash, her airbags would not deploy!!
Yesterday, I brought my Optima in to the dealer to have this problem addressed by a mechanic to see if in fact there was anything defective with the seat. After nearly two hours of waiting, I was approached by the service manager, who showed me a bulletin he had recently received from the Kia corporation relating to the very issue that I was concerned about. This bulletin went on to say that the passenger body must be positioned in a very exacting way when they first sit in the passenger seat.
The proper positioning on the seat, especially the way they extend their legs, is vital in those first few moments. If the said passenger does not sit properly in the first few moments, the sensors in the seat will not recognize the individual as a full-sized person, therefore the air bags would not deploy in the event of a crash!! I then walked out into the service area, and personally spoke with the mechanic who had been checking my car. He was quite clear with his explanation, and he concurred with the bulletin about how an individual sits in the passenger depends on the way the sensors read the person, and how they then react.
In summation, this design of the sensors is clearly a flaw. Why should I, as the driver, or my front passenger, have to worry about how to sit their body in the front seat??? The airbag system in my wife's Honda, as a comparison, is always "on". The only time it is deactivated is if it recognizes something light on her passenger front seat, such as her handbag when she sets it on the seat. It is only then that the "passenger air bag off" light is illuminated. I love my Kia Optima otherwise, it is a well-built vehicle. But this airbag issue apparently has become an issue with other consumers besides me. It hopefully will be rectified in future models.
GILBERT, ARIZONA -- I have a 2005 Kia Spectra with 32,000 miles on it that I bought brand new. The car just stopped running with no prior symptoms while driving down the freeway 6/11/2007 and the car was towed to the nearest Kia dealership, Desert Kia in Gilbert, AZ. They told me the car needed a new battery. I told them I had put a new one in after the car died and it still wouldn't start. Then they said I needed to use a Kia battery because aftermarket batteries won't work in some of their cars. My ex-husband just happens to be a battery expert, and he called and told them that was a load of crap. They changed their story while talking to him and said there was an electrical problem, but they were having difficulties diagnosing exactly what the problem was.
On 6/21/2007, they finally told me the car needed a brand new motor and they would not honor the warranty because I live in Arizona and did not have the severe weather maintenance done at 15,000 and 30,000 miles. They hadn't even asked me for those records (which I don't have because the owner's manual says they are "recommended"). All they asked me for was oil change receipts, which I provided to them.
After 10 days with no car and no word on what was wrong with it, now they're telling me I need to pay them $7,000 for a new motor. They're saying the flex plate cracked and went up into the motor and damaged the motor. But they're refusing to honor the warranty due to lack of maintenance records which they have never requested from me and don't even know if I have or not?!? And $7,000 seems like a lot for a car that was $11,000 brand new...?
I called Tempe Kia to see if I could have the car towed over there to have the warranty work done. Someone named ** told me not to bother because if the warranty was denied at one Kia dealership, another one cannot then do the work. He also said that if Kia is able to find a loophole in order to not have to honor the warranty, they will find it - whether it is related to the repairs needed or not. Oil changes and severe weather service would not have prevented my flex plate from cracking, but they are using that as an excuse not to honor the warranty and there's nothing I can do about it.
I have asked them repeatedly to provide me with something in writing showing exactly what is wrong with the car, what caused it, what it would take to fix it and if the warranty doesn't cover it then why not. They will not provide me with the info in writing. They will tell me over the phone what is wrong, and their story changes every time I talk to them and is completely different when my ex-husband calls. But they will give us nothing in writing.
Now I'm faced with filing bankruptcy because I am neither willing nor able to pay for a car that doesn't run while I find alternate forms of transportation and I can't afford an attorney to try to sue them. I am a single mother working 2 jobs and I bought the car because it was inexpensive and had a good warranty. And Tempe Kia told me if it broke down they would provide me with a loaner car until it was fixed.
It seemed like the perfect car for someone who can't afford to have unreliable transportation. Desert Kia wouldn't give me a loaner car for those 10 days because they say Kia dealerships each have their own loaner car programs and they don't honor each others' programs even though they are all Kia dealerships.
Please don't ever buy a Kia, and if you already have one, make sure you get all the maintenance work done at the Kia dealership at the proper times - otherwise your warranty will be worthless, regardless of the work that needs to be done.
7777 KIA PARKWAY, WEST POINT, GEORGIA -- I fell for the beautiful reminders of the Mercedes and Jaguar. I really wanted and was sold by the price and the 10 year or 100,000 miles "Bumper to Bumper" warranty... As it turns out the warranty is a farce! I have spent so much money on this car. It's not funny at all. I kept bringing in the car for the same reason... over and over again there was always something wrong with the catalytic converter. I looked all over online and did not find any recalls. Does anyone out there know of any recalls for the 2004 Kia Amanti?
When I googled Kia complaints I couldn't find anything... Not until I began searching 20 pages into it. Clearly Kia Motors has a team of people burying complaints so they don't surface immediately, but once you are in 15 to 20 pages deep, all the Kia complaints begin to show up! Just on this site alone there are thousands of complaints! Here is mine:
Kia does not honor a bumper to bumper warranty. That the catch to get you to buy, but then they tell you that it's actually a 30K 3 year warranty for some stuff and a 5-year or 60K warranty for the rest. Their dealerships' service departments won't let you even get as little as an oil change elsewhere before they accuse you of not been able to honor the warranty. I was supposed to get loaners during auto repair as well as roadside assistance... Well that's just before 30K miles. After 30K miles, you are screwed. At least that's what happened to me.
Kia should recall many of their vehicles... They are worse than Toyota. They are just really good at covering up all their vehicles flaws. I have had the same problem with my Kia since I bought it brand new...12 miles. Catalytic converter.
My Kia has well over 80K miles now. I just got finished spending 2K fixing the lack of acceleration and smoke coming out of the muffler problems in January 2010. The service guy told me I should junk my car and trade it in. The car is beautiful. I've never been in an accident and the body is intact. I can finally begin enjoying the car without a car payment, so I gracefully declined... particularly because he said they would only give me 4K for the trade.
I got my car towed back to the dealership for the same exact problem again on March 25, 2010... same symptoms. The service guy told me I needed to replace the timing belt before it broke and that replacing the water pump made sense because of where the work had to be done. He also fixed some other stuff... The cost for the repairs was $1500 plus. Since they did not have a belt in stock, I had to wait a week. They won't give me a loaner or pay for the rental because as they said... "that expired at 30K miles"
So last week the service guy calls me and says that the car was ready but when they took it for a test drive, the car was smoking and the acceleration was weak (note the reason I brought it in in the first place). He said "the catalytic converter needed to be replaced" and that would be another $800.00. My complaint is this: If I bring them the car with a problem and they misdiagnose and fix the wrong thing... how am I stuck with the bill? I feel I should pay for the replacement of the catalytic converter and not for the other stuff.
I am sure that the catalytic converter needed replacement since I purchase the car, but they just kept patching it until the warranty expired. I wrote to Kia and they have been extremely non responsive telling me I must work it out with the dealership... Why didn't I get the Honda in the first place? Screw Kia! They have fake warranties to lure you in with their poor quality product and crappy repair service! DON'T BUY KIA!
LOUISVILLE, KENTUCKY -- Went to Kia because ad on TV states up to $5000.00 over your current Kelley Blue Book value of your trade in. I am currently stuck with a vehicle I owe about $2500.00 more than Blue Book but Kia sales department wanted me to put $3000.00 down (to make up difference) in order to make a sale. I don't feel like what they advertise is what I got.
Our son was in an accident this afternoon. The entire front-end was demolished. The airbags did not deploy. The engine was twisted sideways and the car is a total loss and the AIRBAGS DID NOT DEPLOY! We bought this car for the safety features and price. We now understand that to get the price we were shorted on quality and safety. My sister-in-law's friend also has a KIA and the AIRBAGS DID NOT DEPLOY! I am very concerned and thank God no one was seriously injured. However, this safety problem needs corrected before someone dies.
NORTH BRUNSWICK, NEW JERSEY -- Watch out for this Kia dealer Gateway Kia 720 US 1 North North Brunswick NJ 08902 732-325-6100. I was looking for an orange Sportage with the orange and black inter. Called them Thursday, "Oh yea we have 3 on the lot. Call back Friday evening, "Oh ya still have 3 on lot." Got there Saturday before they opened - drove over 100 miles to get this truck. They open - "We don'T HAVE THEM" so we agreed on an slate gray as long as it had all the options I want. Upgraded sound system with the amp and sub woofer and navigation system. They said the truck was on their other lot in PA and would not release it from there until we signed all the paper work.
I keep telling them it better have all the options I want. They keep saying, "Don't worry we'll take good care of you." Did all the paper work. 4 1/2 hours later truck comes in they go, "Here you go. You been here long enough." Did not show us anything on the truck. Go home. Sent them a fast email thanking them. Then I was rushed to the hospital due to my health. Get home next day. Go out to the truck to set everything. Find out it don't have the navigation and the stereo with the amp and sub woofer. Now they are saying they showed use the invoice. THEY DID NOT. Only a picture of the car on one of their cell phones plus the one guy ** said to me call my lawyer. I was taken.
I call the BBB to make sure other people don't get screwed like I did by trusting this dealer. If they want to they can buy the radio I was promised that would be in the truck and navigation. WATCH OUT FOR THIS DEALER!!! If they can get over they will.
ORLANDO, FLORIDA -- After much excitement of leasing my first vehicle as a college graduation present to myself, I quickly had buyers remorse. Two days after signing my lease for a '06 Kia Sportage, I received a faxed copy of the paperwork, which was incorrect and didn't match the hard copies I had walked away with. Kia Finance had inputted the wrong monthly payment amount. It may not seem like a lot but at $3.17+ more a month ($135.00+ over the total lease time frame) adds up. Thank goodness my dad caught their error. Moral: CHECK EVERYTHING and then DOUBLE CHECK AGAIN!
Things were OK for the first few months with the new car, but I learned that the paint on my car scratches off very easily. Something as small as a twig could chip the paint. Cost me $100.00 to fix. Also, beware of the stock tires on Kia compact SUVs. The tread wears very quickly. I am about 7,000 miles under the agreed 3 year mileage amount and my tires are barely keeping 1/8 inch tread, and I'm not a car mechanic, but that doesn't sit right with me. I'm sure Kia will make me pay for that too at turn in time...joy.
But here's the kicker. I'm 6 weeks away from freedom (my lease expires soon!) and looking at other vehicles. After 3 years of leasing, my credit report shows no record of me leasing from Kia. I call Kia Financing to question about this, and the customer service people are rude and unhelpful. Took 3 separate transfers to speak with someone who knew what they were talking about. (I was an account major, and it's really not this hard people!) Turns out, City Kia (Orlando Dealership) faxed a typed copy of my paperwork (not the originals) to Kia Financing with the incorrect SS#. So, joy to the world, now my credit report is screwed up.
Again, it took 3 separate days of phone calls, trips to the Social Security office, the dealership, and my personal bank, multiple faxes and a half dozen rude customer service reps before Kia recognized THEIR error. Correction of this issue is still pending, and my patience is just about up.
Final Thoughts: Buyers/Leasers beware. Perhaps I have just managed to have the worst luck ever with this company, but I will never recommend anyone to buy a Kia. Their cars don't hold up well and their customer service is terrible. I personally had to lease because of my financial status at the time, but I would strongly advise against buying for sure. My 2 cents... Thanks for listening. Good Luck! Never again Kia, never again.