Kia Motors - Page 2

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78 reviews & complaints.
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Customer Service Is Only For The Credit Worthy
Posted on
Rating: 1/51
SHEFFIELD, ALABAMA -- After having my credit reviewed and my mother's credit reviewed, the salesman wanted us to drive a 2015 Kia Soul. I had called the Sheffield, Alabama dealership prior to my going to Kia to inquire about an advertisement I heard over the radio for Labor Day. The advertisement reported that with an $88 down payment, employment, and a certain income per month, one could be approved to drive a new vehicle off the lot. If the dealership was unable to live up to it's word, the customer would be paid $1000.

I shared with the Manager, Daniel during our phone conversation that I had a very negative experience with the Sheffield dealership in the past. He assured me that there would not be a problem, and told me to come on down to the dealership and ask for him. Prior to my driving the Kia Soul, I reminded salesman that I did not want to even drive a car if the down payment was going to be higher than the $88. He assured me that mine and my mother's credit had been checked. He proceeded to tell me that after speaking with the manager, Daniel that there would be no problem with financing.

After numerous phones calls the next day, with no response, I continued to seek the status of my application. During one attempt, I was transferred to the finance department to be told that my application had not even been reviewed, and assured that Daniel would return my phone call. This afternoon, I called the dealership to learn that Daniel is off today! I was transferred to the finance department to be told that they would have to call me back. Believe it or not, the finance manager called me back to tell me that I needed $2500 to $3000 down. I even inquired about their advertised program "$5000 above blue book value on any trade" to be told that a car payment would probably be over $800. I asked to speak with the owner of the dealership or be provided a number for the corporation. The finance manager informed me that the owner was very busy and he would hate to take a message from me and the owner not be able to return my call. I requested a return call from the owner and the Manager, Daniel.

I will be documenting the days, and seeking the guidance of an attorney. Sometimes in life, one has to stand up for what is right. I don't want this dealership to harm other individuals. Shame on their practices!!
     
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Peter on 09/04/2014:
The automotive ads are all misleading, you have to read the fine print. Get your financing at your bank or credit union, they won't jerk you around. You get qualified at bank/credit union THEN go to the dealer - now you are a cash buyer and you don't have to play their stupid finance games that you can never win.
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Bad Service - Felt They Tried to Intimidate Me- Gender /Age
Posted by on
Rating: 1/51
CARBONDALE, ILLINOIS -- Kia 2009 Sorento had new tires installed and back brakes 1-27-2014 & at that time the oil pan gasket and value gasket was replaced. Had been notified of the oil seepage in Dec. 2013 and since they said not urgent I had work done in Jan. 2014. In Feb. 2014, noticed what I thought was oil leaking on my carport; took car in to dealership and was told they had failed to reconnect a coolant hose. April 8 2014, took car in for regular maintenance, oil change and lube; check list and computerized invoice was folded in half and handed to me with no comment made about any problems. The next day (4-9-14) I reviewed the inspection check list and saw the notation that there was an oil leak from the oil pan gasket and the value cover gasket; these had been replaced 1-27-14. On the computerized invoice it stated that work was recommended but not performed that I would have work performed later. This statement was untrue, I had not been notified of the problem. I talked with Ser. Dept. Mgr. 4-9-14 made arrangement to get loaner car when work could be scheduled; the gaskets had to be ordered. I told him of the false statement on the invoice; he questioned the Tech and was told "he thought he had mentioned it to me". Finally got car in for repairs 4-14-14; drove loaner home, got call car was ready at 245p. When I got home, I compared the inspection sheet from 4-8-14 and 4-14-14...tire tread depth and remaining brakes front and back were Grossly Off...from 4-8-14 to 4-14-14 I had only driven 154 miles (mileage is noted on the inspection sheets). I called again 4-15-14 excuses were made but Tech finally said the inspection 4-8-14 was correct; they had hurried to get my car finished and had not done measurements correctly. Things went down hill from there; was contacted by a Manager later that day and told him the entire problem. On 4-16-14 was contacted by Public Relations who tried intimidation by asking several times "what would it take to make you happy" the third time I said "pay off my car and give me a three year lease on a new Kia Sorento ( no, I did not want or expect that at all but was really tired of this conversation) I was told let me see what I can do.
Long and short is, as of this date have heard no more from that Kia dealership.
     
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Don't ever finance through KIA!!
Posted by on
Rating: 1/51
SIOUX FALLS, SOUTH DAKOTA -- I have two 2011 leased Kia Sorentos, neither of which, by the way, has lived up to the low mileage promises. But the worst of my experience has been dealing with Kia Motors Finance. They have a process center that receives check payments. It's the only company I deal with that repeatedly fails to credit my account even though checks are mailed 10 or more days prior to due date.
I've had to stop payment on two checks to avoid being double billed because Kia Finance's process center fails to credit my account. Adding insult to injury, their phone in "customer service" center has never once recognized my account number or the famous "last four of my SSN", requiring that I remain on hold for long periods before being transferred to at least 3 departments. Unbelievable!!
Thank the good Lord for on-line banking through my trustworthy and competent credit union. I would never trust KIA Finance to pay on-line either. The good from all this? I'll pay cash for my next vehicle and I can pretty much guarantee it won't be a Kia.
     
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Kia is a great car!
Posted by on
Rating: 5/51
ATLANTA, GEORGIA -- Well owning 2 Kia's now and never having a problem with either one I can honestly say that they're a great car. We have to remember anything made by man will fail at some point. Kia's are like any other car you must follow the service schedule. If Kia's were a piece of junk why are they up double digits and the American cars are down. OH! let's not forget the bail out and that is why some of the American cars dealers are up because they can afford to cut the price of their cars. KIa didn't take a bail! So all you out there that haven't seen or looked at the Kia product in the last 5 years wake up and take a look..
     
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Alain on 02/14/2012:
Overall, Kia looks fairly good in the ratings I've seen. Your point about following the maintenance schedule is a good one. Any vehicle will last longer and perform better if you take the time to care for it.
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Kia has dropped the ball
Posted by on
FT. PIERCE, FLORIDA -- Just wanted to let the world know what a ripoff Kia's powertrain 100,000 mile warranty is. They make that promise but then they find any technicality to be sure they don't have to honor it. Just a warning if you buy one...You better read the warranty cover to cover with a magnifying glass, tie your salesman to a chair and torture the info out of him because Kia will NEVER tell you what you have to do to avoid voiding your warranty. They were such a good company when I bought my Sephia and then my Spectra but after what they did with the Rio,...NEVER again.
     
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saj80 on 05/21/2011:
What technicality is Kia claiming to avoid warranty coverage?
momsey on 05/21/2011:
What happened that voided your warranty?
trmn8r on 05/21/2011:
This complaint isn't really effective without details. There are numerous reasons they may have declined the coverage - it is impossible to evaluate if it was legitimate or not.
redmx3racer on 05/21/2011:
Yes-more details please. If, for example, you did not change your timing belt at 60K (I think that is the recommendation), and it broke and ruined your engine, then yes, your powertrain would be (and should be) voided.

But it's hard to say not knowing.
Anonymous on 05/21/2011:
I didn't know Kia had a ball to drop. I've always thought of them as cheap piles of plastic on wheels.
redmx3racer on 05/21/2011:
throwback-while I am not a Kia fan, they have come a long way in the last few years. The new Sorrento and Sportage SUV's are sharp looking and winning praise from all the car mags. And I just read an article on yahoo a few days ago-the new Kia Optima rated higher than the Honda Accord in Consumer Reports testing. Would I buy one? Probably not yet, if ever, but you have to admire their efforts.
Skye on 05/22/2011:
What's the issue, that Kia will not cover?

Yes, you must ALWAYS read eveything, and not hope for the best if something happens, and it's not covered. Just about every warranty for anything does have its limitations as to what it will and will not cover.
SEAN on 06/22/2011:
Actually...I have been a Kia service advisor for 6 years. You don't have to read anything. Just need common sense, and crack open an owners manual to see when certain fluids need to be changed. Its commical how many people abuse their vehicle and expect things to be covered.
Lamc on 11/15/2011:
It not commical. The warranty is useless as they do find something to void the warranty. I'm going head to head with them now regarding my engine to which I supplied all the service and oil change records. This is going to be interesting and I'm not going away.
garykelemen on 04/04/2012:
My wife's 2004 Sorento, with only 34000 miles, needs an engine overhaul because the "intake butterfly runner fell into the engine" and of course that isn't covered by the warranty.
trmn8r on 04/04/2012:
Wow, that's a sad story Gary, and not a cheap repair. Good luck.
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24 Hour Roadside Service a big Disappointment
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I am a hospice nurse who lives in Northeast Ohio. I own a 2010 Kia Soul purchased five months ago. Today for the first time I was in need of use of 24 hour road assistance that comes with each new vehicle. I want all present and future buyers to be aware of what I was informed of today. I got stuck slightly in snow today and called the 24 hr road assistance number. I was disappointed and disheartened by what I was told. Due to weather conditions that was not a service that Kia would cover. What good is this service if Kia is going to be selective about what assistances they will cover? I guess to say they offer 24 hour roadside assistance looks good on paper in the buyer's contract. Until now have been extremely satisfied and promoted Kia to everyone. My niece and son in law have since purchase Kia vehicles, but now my opinion has drastically changed. If you offer something what good is it to have it if the rules of the game are changed and it's not there when you need it most! Thankfully I had to rely on the goodness of strangers who got me rolling again
     
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karleebarlee on 01/12/2011:
Did you read exactly what the roadside assistance included? It might include assistance if you have a flat tire or your car breaks down which I think would still make it a pretty good service.
dan gordon on 01/12/2011:
you most likely could add towing onto you car insurance for a few dollars per month. I would thing that the 'roadside assistance' from Kia would cover more like a mechanical breakdown.
unhappy999 on 01/12/2011:
The roadside assistance covers "To give you an overview of the Kia Roadside Assistance Program, it generally includes the following scenarios: out of gas assistance, flat tire assistance, lockout assistance, jump start assistance, and trip interruption expense benefits. In addition to these services, the Kia Roadside Assistance Program includes towing to the nearest authorized Kia dealer or an alternative service location in the event of a warranty-related problem."

It does not cover accident related towing or towing stuck vehicles out of the snow. I really doubt any new car roadside assistance would cover this. I am glad that someone was able to help you.
Sandy on 02/06/2014:
Kia roadside assistance is a farce!! They will tow you but not winch you out. Ridiculousness! They will send a tow truck to bring you gas (which is your fault that you ran out) or to unlock your car that you locked your keys in but won't send the same tow truck to pull you out of the ditch. So ridiculous!! Have owned 3 kias and will not buy another!!
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2004 KIA AMANTI... a Beautiful Fraud & The Perfect Scam!
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7777 KIA PARKWAY, WEST POINT, GEORGIA -- I fell for the beautiful reminders of the Mercedes and Jaguar I really wanted and was sold by the price and the 10 year or 100,000 miles "Bumper to Bumper" Warranty...

As it turns out the warranty is a farce! I have spent so much money on this car it's not funny at all. I kept bringing in the car for the same reason...over an over again there was always something wrong with the catalytic converter. I looked all over on line and did not find any recalls. Does anyone out there know of any recalls for the 2004 Kia Amanti? When I googled Kia Complaints I couldn't find anything... not until I began searching 20 pages into it. Clearly Kia Motors has a team of people burying complaints so they don't surface immediately, but once you are in 15 to 20 pages deep, all the Kia complaints begin to show up! Just on this site alone there are thousands of complaints! Here is mine:

1. Kia does not honor a bumper to bumper warranty. That the catch to get you to buy, but then they tell you that its actually a 30K 3 year warranty for some stuff and a 5 year or 60K warranty for the rest. Their dealerships service departments won't let you even get as little as an oil change elsewhere before they accuse you of not been able to honor the warranty. I was supposed to get loaners during auto repair as well as roadside assistance... well that's just before 30K miles. After 30K miles, you are screwed. At least that's what happened to me.

2. Kia should recall many of their vehicles... they are worse than Toyota.. they are just really good at covering up all their vehicles flaws... I have had the same problem with my Kia since I bought it brand new...12 miles. Catalytic Converter

My Kia has well over 80K miles now. I just got finished spending 2K fixing the lack of acceleration and smoke coming out of the muffler problems in January 2010. The service guy told me I should junk my car and trade it in. The car is beautiful. I've never been in an accident and the body is intact. I can finally begin enjoying the car without a car payment, so I gracefully declined...particularly because he said they would only give me 4K for the trade.

I got my car towed back to the dealership for the same exact problem again on March 25 2010... same symptoms. The service guy told me I needed to replace the timing belt before it broke and that replacing the water pump made sense because of where the work had to be done. He also fixed some other stuff... The cost for the repairs was $1500 plus. Since they did not have a belt in stock, I had to wait a week. They won't give me a loaner or pay for the rental because as they said...that expired at 30K miles.
So last week the service guy calls me and says that the car was ready but when they took it for a test drive, the car was smoking and the acceleration was weak (note the reason I brought it in in the first place)
He said the catalytic converter needed to be replaced and that would be another $800.00. My complaint is this: If I bring them the car with a problem and they miss diagnose and fix the wrong thing...how am I stuck with the bill? I feel I should pay for the replacement of the catalytic converter and not for the other stuff.

I am sure that the catalytic converter needed replacement since I purchase the car, but they just kept patching it until the warranty expired. I wrote to Kia and they have been extremely non responsive telling me I must work it out with the dealership... Why didn't I get the Honda in the first place?

Screw Kia! They have fake warranties to lure you in with their poor quality product and crappy repair service!


DON'T BUY KIA!









     
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dan gordon on 04/10/2010:
Kia and no car has ever had a 100K bumper to bumper warranty. That would be insane. Catalytic Coverters are covered by a longer period due to federal law. If you've had consistent problems with the exhaust system you should research that. Your other issues are dealer related not Kia relate.d
raven2010 on 04/10/2010:
I think the Op is confused. The only 100k warranty Kia offers on that model is the drive train and rust

http://www.automotive.com/2009/12/kia/amanti/warranty/index.html
Pist Off at Kia on 04/11/2010:
I am aware that they sold me a fake warranty. When they sold me the car, they said 100K miles bumper to bumper. They said what they had to to sell me the car. They lied. That's not the point. The point is I took my car to get it fixed and they gave me an incorrect diagnosis and now want me to pay more money. If the catalytic converter was the problem why did they have me replace the water pump and the timing belt?
Anonymous on 04/11/2010:
Good point, pist. They gouged you, plain and simple. Have you contacted the DMV? I know in some states you can file a complaint against automotive repair places through the DMV. Some states have a whole separate agency. Might be worth checking out.
Pist Off at Kia on 04/13/2010:
Thank you, I will look into that
Rick on 07/08/2013:
You cannot trust the dealerships. I had shaking and lurching on mine. Took my 05 Amanti to a New Port Richey, FL dealership and before they were done the estimate was $7000. What? I might as well get a new car! The guy on the phone then wanted to know if I wanted to be transferred to sells. HAA!!!!! Unreal, give me my car back. Took it to a regular mechanic in town - it was a spark plug wire. Ran fine. 2 years later I too have loss of power, which I suspect is the converter, but I will be taking it to the regular mechanic, not the dealership.
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Kia Timing Chain
Posted by on
Rating: 1/51
KNOXVILLE, TENNESSEE -- I have a 2008 Kia Spectra setting in the drive at my house with what looks to be timing chain issue. After reading all the reviews here I'm very concerned if it will be covered under the warranty. It just now has 60,000 miles on it. I'm curious as to why a recall has not been done on this issue, from everything I have been reading it appears that Kia's have a track record of timing chain problems. I also researched what is considered the powertrain: It states anything that comes in contact with the motor oil. Well the timing chain most certainly comes in contact with the motor oil.

So I'm very concerned as to what is going to happen when I have this car towed to the Kia dealership I bought if from. Are they going to stand behind there product. ????
     
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Warranty Is A Joke Unless You Keep Ever Receipt
Posted by on
Rating: 1/51
ROCK HILL, SOUTH CAROLINA -- The warranty 10 years and 100,000 miles is a joke. My rear end is roaring so loud you can't hear inside it. Called Kia and made appt. , no one said if you don't have maintenance receipts and your warranty is no good. Drove over and the first thing they say if you don't have receipts the warranty will not cover. 1500.00 to repair. rear end that is bad. I was told I should have read my warranty book, because without the receipts your warranty is no good. Needless to say I will never by from Kia again. Women do not read car manuals. I guess it will be OK with Kia if my rear end locks up and my family is hurt.
     
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Kia's 10-Year Warranty Isn't Worth It
Posted by on
Rating: 1/51
NEW JERSEY -- We bought a brand new Kia Sorento 2014, which ended up giving us a huge problem within the first 30 days of purchase. We got the vehicle towed to the dealership, they sent photos of the vehicle to the corporate office in California, and then proceeded to tell us the deficiency in the vehicle wasn't covered under the 10 year warranty we had paid for, and that we would need to spend $3500 out of our own pockets to fix the car. An absolutely horrific experience with the Kia corporate offices. For one thing, the customer service representatives were unprofessional and totally adamant in not being helpful. Purchasing the warranty is so not worth it. We bought a brand new car so we wouldn't have to worry about any major issues with the car. But we were proved wrong within the first 30 days. I will never buy a Kia every again, and will recommend anyone looking at buying a Kia to reconsider their decision. Go with a auto manufacturer that actually values its customers and stands up to their word.
     
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FoDaddy19 on 01/15/2014:
I'm kind of curious. What broke on the car and what was the reason for the claim being denied?
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