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73 Reviews & Complaints
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Airbag Failure To Deploy And Seatbelt Failure To Lock
Posted by Furious mom on 12/11/2008
A few days ago my child was involved in a frontal collision while driving her 2005 Kia Rio, while she was braking her seatbelt locked but then released on impact; in addition to this, the front driver side airbag also did not deploy on impact. As a result of these malfunctions, my child was injured when the face hit the steering wheel. Considering the severity of the crash my child is lucky to have survived. If the seat belt had worked properly and the airbag deployed as it was supposed to do, my child could have been spared the injuries and the pain. I am afraid that if the same thing happens to someone else while driving a Rio, they might not be as lucky.

Kia needs to correct the seat belt defects and most importantly the airbag defects before they kill somebody.

     
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Posted by Anonymous on 2008-12-11:
You should also file a complaint with the National Highway Traffic Safety Administration. They can then add it to their database of safety issues. If enough of the same issue is reported or if they deem it severe enough, they will be able to initiate some formal action against KIA.

http://www-odi.nhtsa.dot.gov/ivoq/
Posted by DumdHead on 2008-12-11:
Having worked for the campuss police for 4 years: 1. was your daughter wearing the seat bealt. 2. How fast was she driving, air bag do not deploy for every accident and they themselve cause more injuries when they deploy at a slow speed accident. The most common occurance is a broken nose and or wrists depending on how the wheel is being held. It is not always the car to blame. Take it to a mech. to have it chechked out before you hire the lawyer.
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Headlight Bulb Replacement
Posted by MYAD9446 on 06/23/2008
BALTIMORE, MARYLAND -- I can only hope that some highly placed executive at KIA reads this complaint and gives it reasoned consideration.

Headlight bulbs burned out on my 2005 KIA Amanti. Such an assumedly simple procedure as changing a bulb turned out to be the equivalent of brain surgery at Johns Hopkins. Consider this: (1) the owner's manual is useless depicting a procedure not applicable to the car; (2) a superfluous engine shroud needs to be removed; (3) the front bumper!!! has to be removed for adequate access to the headlights.

Only two possible reasons for this engineering absurdity: (1) incompetence in design; (2) a conscious corporate decision to force the consumer back to the dealer for trivial yet costly maintenance.

Either reason is unconscionable.

This incident may seem like a triviality but it isn't. It's emblematic of corporate disdain for the consumer who it is assumed will sheepishly concede to insane requirements to keep his car in good driving condition.

A true and valid picture of an enterprise can usually be seen in microcosm and, therefore, the microcosmic matter of the headlight bulb replacement reflects very badly on KIA.

Is my dissatisfaction sufficient to reject KIA in future plans for car buying or to badmouth KIA to my considerable circle of family, colleagues and friends? That'll depend on any answer I might get from KIA re this complaint.
     
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Posted by Anonymous on 2008-06-23:
I looked in a couple of forums and found that you don't have to go though the procedure. Apparently the bulbs can be replaced from the engine compartment. But people are reporting it's a real pain in the a** to do.
Posted by tnchuck100 on 2008-06-23:
I have always contended that if these design engineers actually had to work on their stuff they would do a better job.

The fact is it is probably based on making the assembly process as efficient as possible.
Posted by Starlord on 2008-06-23:
When I was a mechanic, I often voiced the opinion that before an automotive engineer got his degree, he should have to work as a mechanic for three years. If they had to fix the cr@p they put out, they would do a better job of making the stuff mechanic-friendly.
Posted by Brad V on 2008-12-18:
Easy. 5 minutes. just follow instructions in the manual.
Posted by Conchita. on 2009-08-19:
Sell the piece of crap
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Kia Timing Chain
Posted by Mcdb55 on 03/09/2014
KNOXVILLE, TENNESSEE -- I have a 2008 Kia Spectra setting in the drive at my house with what looks to be timing chain issue. After reading all the reviews here I'm very concerned if it will be covered under the warranty. It just now has 60,000 miles on it. I'm curious as to why a recall has not been done on this issue, from everything I have been reading it appears that Kia's have a track record of timing chain problems. I also researched what is considered the powertrain: It states anything that comes in contact with the motor oil. Well the timing chain most certainly comes in contact with the motor oil.

So I'm very concerned as to what is going to happen when I have this car towed to the Kia dealership I bought if from. Are they going to stand behind there product. ????
     
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Warranty Is A Joke Unless You Keep Ever Receipt
Posted by Backatnight93 on 02/18/2014
ROCK HILL, SOUTH CAROLINA -- The warranty 10 years and 100,000 miles is a joke. My rear end is roaring so loud you can't hear inside it. Called Kia and made appt. , no one said if you don't have maintenance receipts and your warranty is no good. Drove over and the first thing they say if you don't have receipts the warranty will not cover. 1500.00 to repair. rear end that is bad. I was told I should have read my warranty book, because without the receipts your warranty is no good. Needless to say I will never by from Kia again. Women do not read car manuals. I guess it will be ok with Kia if my rear end locks up and my family is hurt.

     
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Kia's 10-Year Warranty Isn't Worth It
Posted by Maninderr on 01/13/2014
NEW JERSEY -- We bought a brand new Kia Sorento 2014, which ended up giving us a huge problem within the first 30 days of purchase. We got the vehicle towed to the dealership, they sent photos of the vehicle to the corporate office in California, and then proceeded to tell us the deficiency in the vehicle wasn't covered under the 10 year warranty we had paid for, and that we would need to spend $3500 out of our own pockets to fix the car. An absolutely horrific experience with the Kia corporate offices. For one thing, the customer service representatives were unprofessional and totally adamant in not being helpful. Purchasing the warranty is so not worth it. We bought a brand new car so we wouldn't have to worry about any major issues with the car. But we were proved wrong within the first 30 days. I will never buy a Kia every again, and will recommend anyone looking at buying a Kia to reconsider their decision. Go with a auto manufacturer that actually values its customers and stands up to their word.
     
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Posted by FoDaddy19 on 2014-01-15:
I'm kind of curious. What broke on the car and what was the reason for the claim being denied?
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2 Accidents in Same Vehicle Both Times Airbags Not Deployed
Posted by Marnieyoung92 on 01/11/2014
On 12-01-2014 my partner hit a parked car head on my 2011 Kia Rio is a complete write off but the airbags DID NOT deploy also in March 2012 I rear ended a car hard enough for my car to be un-drivable in the same Vehicle and the airbags DID NOT deploy then either.
As it has now been two accidents in the same vehicle and both times the airbags have NOT deployed I am concerned as this is a serious safety issue on Kia's behalf.
     
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Posted by FoDaddy19 on 2014-01-11:
It's a common misconception that airbags will automatically deploy when you hit something hard enough to cause significant damage to the car. That's not the case at all, in order for the airbags to deploy certain criteria has to be met, the g-force load, the angle of the impact, the speed involve, the acceleration/deceleration, the weight of the occupants or load on the seat belts all factor into whether or not the airbags deploy. It's more complicated than most people think.

I worked in a body shop for a few years and this was a common compliant. However the one constant in the people who complained, was that they weren't hurt or suffered on minor injuries in the crashes. In their crashes, the airbag wouldn't have helped.
Posted by ticia232 on 2014-01-13:
Fo Daddy, it is because the insurance companies try to use the airbags not deploying to not pay claims. My husband went through that. He was rear ended at a stop sign and the other driver's insurance company refused to pay stating the lack of airbag deployment in their clients car. Luckily for us our insurance paid for everything and didn't raise our rates.
Posted by FoDaddy19 on 2014-01-15:
Ticia232, it’s not that at all. The engineers, who design the airbag systems, have no concerns about what insurance companies think. They design the airbag systems so that they only deploy when absolutely necessary. And airbag, particularly first gen airbags can hurt people by themselves when they deploy, in a minor collision it's possible than airbag deploying would cause more harm to the driver/passengers than the collision itself. Trust me there's no insurance company conspiracy.
Posted by ticia232 on 2014-01-22:
FoDaddy, I know that. I was pointing out the fact that most people think that they should deploy in every accident due to to fact that insurance companies try to use that as an excuse to say that the accident wasn't bad enough so that they do not have to pay. Hence me saying what my husband went through with the INSURANCE company of the person who hit him and they tried to say that because no airbags went off he was trying to pass off old damages on the claim.
They keep telling people that if it was an accident with any significant damage that the airbags would have been deployed and use that to deny the claim. That is why people do not understand how airbags work.
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GM No Help to Frantic Owner
Posted by Jhay631 on 08/26/2013
back hatch window - 2012 Kia Soul
back hatch window - 2012 Kia Soul
HUBER HEIGHTS, OHIO -- Sat. 8-24-13, around 3:20 pm, I went out to my 2012 Kia Soul parked on the street, in part-shade, in a residential area of Centerville, OH. The windows were cracked, and the temp outside was in the mid-80's. I opened my front door & put in my beach bag. I then opened the back door, and closed the front door, when I heard a 'boom'. The back glass on the hatch back exploded from the middle & laced everywhere else, leaving a hole in the middle about 2 feet wide. Everyone at the scene stated that they had never seen a window break in that way, from heat or whatever, and it was their feeling that it had to be a 'defect' in the glass.

I wasn't quite sure what to do, so I called 411 & asked for the Kia Dealership in Centerville. They gave me the number to the Dealership in Huber Heights. I spoke to the GM, who answered the phone & explained the situation. Kia has a 60,000 mile, bumper to bumper warranty, that is boasted about as one of the best in the industry. I figured with it being a fluke, and not like brakes or tires that had normal wear & tear, that it would of course be covered.

The GM proceeded to tell me that it wasn't, and that they couldn't help me but that I could bring it in on Monday, as the service center was closed at this time. I asked if he could give me the number to the Centerville dealership, as they gave me the wrong number. He stated that he didn't have their number & that it wasn't convenient for him to get it either. I stated that it was less convenient for me, as I was on the side of the road. He still refused to help me in any way get the number to the other dealership where I purchased my car.

If they are that unhelpful in time of a crises, then I would never step foot in their dealership to purchase a car from them on a good day !!

Shame on them !!

The back window will cost anywhere from $265 - $440 to replace. WOW !!
     
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Posted by Nohandle on 2013-08-26:
We at M3C's have been hearing a lot of these types of complaints. No particular vehicle just glass virtually exploding. It reminds me of all of the complaints from individuals purchasing Pyrex cookware. A respected company and bakeware passed down to another generation, sometimes a third. The new ones were exploding in the oven. Then a rash of oven doors exploding.

What do all of these have in common? You tell me.
Posted by PassingBy on 2013-08-26:
I did a little research and this is not a manufacturing defect. Changes in temperature and air pressure causes the glass to flex. No manufacturer covers this under warranty.
Suggest you contact your insurance company.
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Ignorant Moron Making Warranty Decisions
Posted by Jbm.1949 on 06/05/2013
PRESCOTT, ARIZONA -- In my 09 rondo, I hit a curb and blew out a front tire. Kia roadside assistance genius made a long distance telephone decision that it was an "accident", so I had to pay $78 for the tow to have my flat replaced. I appealed by mail per Kia requirements, have never heard back. In addition to other problems with Kia dealer's sloppy service, I will never recommend Kia to anyone, and I try to warn others what they might be getting into.

     
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Posted by FoDaddy19 on 2013-06-06:
I can see where hitting a curb with enough force to blow out a tire could be considered an accident. It would hardly call such a judgment "ignorant". You might want to check to make sure that the wheel or front suspension wasn't damaged. Also $78 for a tow is quite reasonable. Last time I had a tow I had to pay $127 for a 6 mile tow.
Posted by CU on 2013-06-06:
If not an accident, then what?
Posted by ok4now on 2013-06-06:
Accident or not Kia should have had the decency to respond to you.
Posted by OldNavy on 2013-07-07:
I have blown a tire byhitting the curb. It was my fault, but at the time I didnt want to here that either. Ok4now is correct, it was an accident and your responsibility....still, Kia if Kia wants to move up in the US they need to respond to your concerns. A happy customer tells 2 people, the angry customer tells 15.
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On the Phone You Are Being Lied to by the Salesmen Only
Posted by Rolfpotsch on 06/26/2012
Prices do not agree, the cars are not as promised. For this you drive 100 miles. the promised price for your trade-in is suddenly on the contract $ 3,000 worth less.
So now I know not whether I ever go to a Kia dealer.
     
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Posted by trmn8r on 2012-06-27:
A few more details would be helpful. Had you visited previously to make the deal (contract)? If so, what reason was given for changes to the agreed terms? How was the car you were buying not "as promised"?
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VERY UNHAPPY
Posted by Sidkik2 on 03/15/2012
I bought a Kia Sportage 2008 last year and I can't count how many time I have taken it to the dealer for the Esc light coming on, I would say more then 15 times. I am VERY UNHAPPY the Kia would let this happen, The response I get from the dealership every time I take it in is "THIS ALWAYS HAPPENS WITH THIS TYPE OF CAR" WELL FIX THE DAM PROBLEM IF THIS IS A REACUURENT SITUATION. I would not recommend anyone to buy this type of vehicle. I bought it cause Kia's are affordable and I thought they were dependable, at least once a month, I have to take a day off of work to bring the car in for this problem cause the dealership will not do these types of repair on the weekends.
     
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Posted by tnchuck100 on 2012-03-15:
Where is this dealer? The "Esc" light? Do you mean the "Eng" light? What is the problem that is occurring? "THE DAM PROBLEM" doesn't tell us much.
Posted by Slimjim on 2012-03-15:
His engine light has come on 15 times in the last year, Chuck. That's his problem and it's with the Kia, not the dealer.
Posted by trmn8r on 2012-03-15:
ESC = Electronic Stability Control. Safety Institute predicts 1/3 of fatal accidents could be prevented by it. Incorporates yaw rate control (rotation right and left about the center of the car) into the ABS system.

First used widely in 1995 on cars, it's pretty common today.
Posted by CowboyFan on 2012-03-15:
Does it affect the handling of the car in daily life? If not, skip it. What is the point of having it fixed, under the remote possibility one might be in an accident of a particular kind.
Posted by madconsumer on 2012-03-15:
very helpful review!
Posted by Nohandle on 2012-03-15:
I have a friend who purchased his son a Ford vehicle to drive to college. A year or so later a light came on and stayed on. They were told the entire dash would have to be taken out to repair the problem at the owner's expense for labor. There was no danger whatsoever in driving the vehicle so my friend's solution was to put a piece of masking tape over the light. Pitiful, but I guess we do what we have to do.
Posted by Fordfan on 2012-03-15:
My engine light has been on for 4 years straight. Still running strong.
Posted by CowboyFan on 2012-03-15:
It's like the old check engine light, which was really just a way to check emission controls. I drove one with that light on for a 100,000 miles with no problem - same old tape over it deal.
Posted by GenuineNerd on 2012-03-15:
Problem is, if you live in an area where there is emission testing, a car will automatically fail if the check engine light is on. In Ohio counties where there is E-Check, the testing facility plugs a device into the underdash plug (on 1996 and newer vehicles) to check emissions. Usually, when check engine lights go on on my cars, it's because of either a loose or worn gas cap or a misfiring spark plug (both inexpensive repairs.)
Posted by Anonymous on 2012-03-15:
In AZ, the laws for emissions are the same. If your check engine light is on, your car will fail. For some reason, really cold weather turns my check engine light on. A mechanic explained it to me once using technical terms. I still don't understand it
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