I am a hospice nurse who lives in Northeast Ohio. I own a 2010 Kia Soul purchased five months ago. Today for the first time I was in need of use of 24 hour road assistance that comes with each new vehicle. I want all present and future buyers to be aware of what I was informed of today. I got stuck slightly in snow today and called the 24 hr road assistance number. I was disappointed and disheartened by what I was told. Due to weather conditions, that was not a service that Kia would cover. What good is this service if Kia is going to be selective about what assistance they will cover?
I guess to say they offer 24 hour roadside assistance looks good on paper in the buyer's contract. Until now have been extremely satisfied and promoted Kia to everyone. My niece and son-in-law have since purchase Kia vehicles, but now my opinion has drastically changed. If you offer something, what good is it to have it if the rules of the game are changed and it's not there when you need it most! Thankfully I had to rely on the goodness of strangers who got me rolling again.
My family owns plenty of Kia vehicles. I have 5 family members who all own Kia, so when I went to buy a car I chose Kia. I love my car, it's nice, but the warranty is horrible! My car is broken (under warranty) it broke a few months earlier, and a Kia dealer in Indiana "fixed" my car. Well yesterday the piece they "fixed" fell off of my car while I was driving. And I have to say their road side assistance is pretty good. But now I am car-less for a week, until they get the replacement part in. Because their warranty does not cover car rental even if it is a part that is covered under warranty. So read your warranty carefully. Because there are better deals out there.
A few days ago my child was involved in a frontal collision while driving her 2005 Kia Rio. While she was braking her seatbelt locked but then released on impact. In addition to this, the front driver side airbag also did not deploy on impact. As a result of these malfunctions, my child was injured when the face hit the steering wheel.
Considering the severity of the crash my child is lucky to have survived. If the seat belt had worked properly and the airbag deployed as it was supposed to do, my child could have been spared the injuries and the pain. I am afraid that if the same thing happens to someone else while driving a Rio, they might not be as lucky. Kia needs to correct the seat belt defects and most importantly the airbag defects before they kill somebody.
ROCHESTER HILLS, MICHIGAN -- I took my 2002 Sedona in for its 60,000 mile check up as required and was told that the timing belt needs replaced. I checked in the warranty book and this is considered a part of the power train and is covered under the 120 month/100,000 mile warranty that they advertise so proudly. Well guess what, they would not cover it with the excuse of "We won't cover that because it falls under normal wear and tear."
The almost uneducated call center person then said, "That is the same as tires or brakes, they are not covered because of normal wear and tear." I asked her, "Why this part is in the warranty manual" and she said, "Well, if it would have broke, we would have covered it, but since it was only worn, that falls under normal wear and tear." The KIA tech told us "You need to replace it as it is worn and will probably break before too long." I asked the service rep then if it would have been better for me to just not have it replaced until it broke? She then said, "We would not cover any damage at that point because you were advised that it was bad and needed replaced."
Talk about double talk, I had it replaced as per the KIA tech suggestion, and then am told it was not covered because of wear and tear, but then told that if it broke it would be covered, but not really because I was told it was bad. Can you say what a bunch of double talking crap to avoid paying a warranty. NEVER will buy a KIA again, they will not honor a warranty regardless of the circumstances.
BALTIMORE, MARYLAND -- I can only hope that some highly placed executive at KIA reads this complaint and gives it reasoned consideration. Headlight bulbs burned out on my 2005 KIA Amanti. Such an assumedly simple procedure as changing a bulb turned out to be the equivalent of brain surgery at Johns Hopkins. Consider this: (1) the owner's manual is useless depicting a procedure not applicable to the car; (2) a superfluous engine shroud needs to be removed; (3) the front bumper has to be removed for adequate access to the headlights.
Only two possible reasons for this engineering absurdity: (1) incompetence in design; (2) a conscious corporate decision to force the consumer back to the dealer for trivial yet costly maintenance. Either reason is unconscionable.
This incident may seem like a triviality but it isn't. It's emblematic of corporate disdain for the consumer who it is assumed will sheepishly concede to insane requirements to keep his car in good driving condition. A true and valid picture of an enterprise can usually be seen in microcosm and, therefore, the microcosmic matter of the headlight bulb replacement reflects very badly on KIA. Is my dissatisfaction sufficient to reject KIA in future plans for car buying or to badmouth KIA to my considerable circle of family, colleagues and friends? That'll depend on any answer I might get from KIA re this complaint.
CANADA -- My elderly grandparent's KIA Rondo just threw the connecting rods at 123,000 kms. Garage said its the 7th KIA they have had in within a year with similar low kilometer shot engines. Contacted KIA customer relations to see if this is a known flaw and all they had to say (paraphrased) was "you had a warranty for 100,000 kms, so we fulfilled our obligations." Has anyone else had a car that was essentially useless after only 120,000 kms? Looks like I am headed back to the domestics. I can't fathom wasting money on a new car that will be useless that fast. At least now I can understand why KIA received an F from the Better Business Bureau.
KNOXVILLE, TENNESSEE -- I have a 2008 Kia Spectra setting in the drive at my house with what looks to be timing chain issue. After reading all the reviews here, I'm very concerned if it will be covered under the warranty. It just now has 60,000 miles on it. I'm curious as to why a recall has not been done on this issue. From everything I have been reading it appears that Kia's have a track record of timing chain problems.
I also researched what is considered the power train: it states anything that comes in contact with the motor oil. Well the timing chain most certainly comes in contact with the motor oil. So I'm very concerned as to what is going to happen when I have this car towed to the Kia dealership I bought if from. Are they going to stand behind their product????
ROCK HILL, SOUTH CAROLINA -- The warranty 10 years and 100,000 miles is a joke. My rear end is roaring so loud you can't hear inside it. Called Kia and made appt. No one said if you don't have maintenance receipts and your warranty is no good. Drove over and the first thing they say, "if you don't have receipts the warranty will not cover." 1500.00 to repair rear end that is bad. I was told I should have read my warranty book because without the receipts your warranty is no good. Needless to say, I will never buy from Kia again. Women do not read car manuals. I guess it will be OK with Kia if my rear end locks up and my family is hurt.
I bought a Kia Sportage 2008 last year and I can't count how many time I have taken it to the dealer for the Esc light coming on; I would say more than 15 times. I am VERY UNHAPPY the Kia would let this happen. The response I get from the dealership every time I take it in is "THIS ALWAYS HAPPENS WITH THIS TYPE OF CAR". WELL FIX THE DAMN PROBLEM IF THIS IS A RECURRING SITUATION.
I would not recommend anyone to buy this type of vehicle. I bought it cause Kias are affordable and I thought they were dependable. At least once a month I have to take a day off of work to bring the car in for this problem cause the dealership will not do these types of repair on the weekends.
I have a 2008 Kia Optima. Oil has been changed, some from those fast track places and some I have done myself. So anyway had check engine, light go on, took it in and the dealership told me the oil pressure blew the filter paper apart and plugged something up. I can't see oil pressure being more than 50psi so they drained the oil, flushed everything out and good to go, right? Wrong.
2 months later 2/23/12, I get a pop and a knocking sound from the top end. I don't have all my records now. Kia won't cover it till I have 2 years worth of papers. What a joke. What if my house burnt down and lost. How do they know what's wrong just by listening to it. What if it's something else. They say from lack of maintenance. Being our only car, yes it would be up to date on maintenance. Now waiting for the district manager to call. Let's hope.