PRESCOTT, ARIZONA -- In my 09 Rondo, I hit a curb and blew out a front tire. Kia roadside assistance genius made a long distance telephone decision that it was an "accident", so I had to pay $78 for the tow to have my flat replaced. I appealed by mail per Kia requirements, have never heard back. In addition to other problems with Kia dealer's sloppy service, I will never recommend Kia to anyone, and I try to warn others what they might be getting into.
Our son was in an accident this afternoon. The entire front-end was demolished. The airbags did not deploy. The engine was twisted sideways and the car is a total loss and the AIRBAGS DID NOT DEPLOY! We bought this car for the safety features and price. We now understand that to get the price we were shorted on quality and safety. My sister-in-law's friend also has a KIA and the AIRBAGS DID NOT DEPLOY! I am very concerned and thank God no one was seriously injured. However, this safety problem needs corrected before someone dies.
NORTH BRUNSWICK, NEW JERSEY -- Watch out for this Kia dealer Gateway Kia 720 US 1 North North Brunswick NJ 08902 732-325-6100. I was looking for an orange Sportage with the orange and black inter. Called them Thursday, "Oh yea we have 3 on the lot. Call back Friday evening, "Oh ya still have 3 on lot." Got there Saturday before they opened - drove over 100 miles to get this truck. They open - "We don'T HAVE THEM" so we agreed on an slate gray as long as it had all the options I want. Upgraded sound system with the amp and sub woofer and navigation system. They said the truck was on their other lot in PA and would not release it from there until we signed all the paper work.
I keep telling them it better have all the options I want. They keep saying, "Don't worry we'll take good care of you." Did all the paper work. 4 1/2 hours later truck comes in they go, "Here you go. You been here long enough." Did not show us anything on the truck. Go home. Sent them a fast email thanking them. Then I was rushed to the hospital due to my health. Get home next day. Go out to the truck to set everything. Find out it don't have the navigation and the stereo with the amp and sub woofer. Now they are saying they showed use the invoice. THEY DID NOT. Only a picture of the car on one of their cell phones plus the one guy ** said to me call my lawyer. I was taken.
I call the BBB to make sure other people don't get screwed like I did by trusting this dealer. If they want to they can buy the radio I was promised that would be in the truck and navigation. WATCH OUT FOR THIS DEALER!!! If they can get over they will.
ORLANDO, FLORIDA -- After much excitement of leasing my first vehicle as a college graduation present to myself, I quickly had buyers remorse. Two days after signing my lease for a '06 Kia Sportage, I received a faxed copy of the paperwork, which was incorrect and didn't match the hard copies I had walked away with. Kia Finance had inputted the wrong monthly payment amount. It may not seem like a lot but at $3.17+ more a month ($135.00+ over the total lease time frame) adds up. Thank goodness my dad caught their error. Moral: CHECK EVERYTHING and then DOUBLE CHECK AGAIN!
Things were OK for the first few months with the new car, but I learned that the paint on my car scratches off very easily. Something as small as a twig could chip the paint. Cost me $100.00 to fix. Also, beware of the stock tires on Kia compact SUVs. The tread wears very quickly. I am about 7,000 miles under the agreed 3 year mileage amount and my tires are barely keeping 1/8 inch tread, and I'm not a car mechanic, but that doesn't sit right with me. I'm sure Kia will make me pay for that too at turn in time...joy.
But here's the kicker. I'm 6 weeks away from freedom (my lease expires soon!) and looking at other vehicles. After 3 years of leasing, my credit report shows no record of me leasing from Kia. I call Kia Financing to question about this, and the customer service people are rude and unhelpful. Took 3 separate transfers to speak with someone who knew what they were talking about. (I was an account major, and it's really not this hard people!) Turns out, City Kia (Orlando Dealership) faxed a typed copy of my paperwork (not the originals) to Kia Financing with the incorrect SS#. So, joy to the world, now my credit report is screwed up.
Again, it took 3 separate days of phone calls, trips to the Social Security office, the dealership, and my personal bank, multiple faxes and a half dozen rude customer service reps before Kia recognized THEIR error. Correction of this issue is still pending, and my patience is just about up.
Final Thoughts: Buyers/Leasers beware. Perhaps I have just managed to have the worst luck ever with this company, but I will never recommend anyone to buy a Kia. Their cars don't hold up well and their customer service is terrible. I personally had to lease because of my financial status at the time, but I would strongly advise against buying for sure. My 2 cents... Thanks for listening. Good Luck! Never again Kia, never again.
27320, NORTH CAROLINA -- I bought a 2005 Kia van with 6 miles on it in April 06. So needless to say it was new. It has just turned 32k in just under two years. When I first bought the van it had a shake in it. The Greensboro dealership could not find anything wrong. I also had to send it back to the shop for the door locks not working with the remote. There was also a chatter with the fan when you cut the van on or off. The final time I had it in the Greensboro location it had around 26k and they turn the break rotors to see if that would take care of the problem. They said they fixed the doors and the chatter with the fan.
As soon as I got in the van, cut the switch on it chattered. By the time I got on the highway I could tell the shaking had not been fixed also. Somewhat disappointed I took it home. I wanted to wait until I thought of what I should do . 7k later I took it to be inspected by an local company. Thinking there would not be any problem. They found the problem. The steel belts in the tire were not only broken but by this time showing through the tire. So I had to buy two tires that day and take it back.
Finally I took the van to another dealer ship in Eden NC (Tri City). The service manager looked at the tires I saved and could not believe it. The van did stay at their place for two weeks but I have to admit everything but the chatter with the fan was fixed. He did hear it but could never get it to chatter while the van was there. They did however put new struts on the front, line the front tires, order a new transmitter and receiver for the van. The only thing I paid for was the oil change. I will not buy another Kia due to the bugs that really need to be worked out with their product but I will be heading back to Tri City for my Dodge product.
SIOUX FALLS, SOUTH DAKOTA -- I have two 2011 leased Kia Sorentos, neither of which, by the way, has lived up to the low mileage promises. But the worst of my experience has been dealing with Kia Motors Finance. They have a process center that receives check payments. It's the only company I deal with that repeatedly fails to credit my account even though checks are mailed 10 or more days prior to due date.
I've had to stop payment on two checks to avoid being double-billed because Kia Finance's process center fails to credit my account. Adding insult to injury, their phone in "customer service" center has never once recognized my account number or the famous "last four of my SSN", requiring that I remain on hold for long periods before being transferred to at least 3 departments. Unbelievable!!
Thank the good Lord for online banking through my trustworthy and competent credit union. I would never trust KIA Finance to pay online either. The good from all this? I'll pay cash for my next vehicle and I can pretty much guarantee it won't be a Kia.
ATLANTA, GEORGIA -- Well owning 2 Kias now and never having a problem with either one, I can honestly say that they're a great car. We have to remember anything made by man will fail at some point. Kias are like any other car. You must follow the service schedule. If Kias were a piece of junk why are they up double digits and the American cars are down. OH! let's not forget the bail out and that is why some of the American cars dealers are up because they can afford to cut the price of their cars. Kia didn't take a bail! So all you out there that haven't seen or looked at the Kia product in the last 5 years, wake up and take a look...
FT. PIERCE, FLORIDA -- Just wanted to let the world know what a rip off Kia's Powertrain 100,000 mile warranty is. They make that promise but then they find any technicality to be sure they don't have to honor it. Just a warning if you buy one... You better read the warranty cover to cover with a magnifying glass, tie your salesman to a chair and torture the info out of him because Kia will NEVER tell you what you have to do to avoid voiding your warranty. They were such a good company when I bought my Sephia and then my Spectra, but after what they did with the Rio... NEVER again.
I am a hospice nurse who lives in Northeast Ohio. I own a 2010 Kia Soul purchased five months ago. Today for the first time I was in need of use of 24 hour road assistance that comes with each new vehicle. I want all present and future buyers to be aware of what I was informed of today. I got stuck slightly in snow today and called the 24 hr road assistance number. I was disappointed and disheartened by what I was told. Due to weather conditions, that was not a service that Kia would cover. What good is this service if Kia is going to be selective about what assistance they will cover?
I guess to say they offer 24 hour roadside assistance looks good on paper in the buyer's contract. Until now have been extremely satisfied and promoted Kia to everyone. My niece and son-in-law have since purchase Kia vehicles, but now my opinion has drastically changed. If you offer something, what good is it to have it if the rules of the game are changed and it's not there when you need it most! Thankfully I had to rely on the goodness of strangers who got me rolling again.
My family owns plenty of Kia vehicles. I have 5 family members who all own Kia, so when I went to buy a car I chose Kia. I love my car, it's nice, but the warranty is horrible! My car is broken (under warranty) it broke a few months earlier, and a Kia dealer in Indiana "fixed" my car. Well yesterday the piece they "fixed" fell off of my car while I was driving. And I have to say their road side assistance is pretty good. But now I am car-less for a week, until they get the replacement part in. Because their warranty does not cover car rental even if it is a part that is covered under warranty. So read your warranty carefully. Because there are better deals out there.