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Maytag Corporation

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1.0 out of 5, based on 24 ratings and
99 reviews & complaints.
www.maytag.com


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I like many others was going to purchase an extended service contract with DEPENDABILITY PLUS; I won’t even place the Maytag name in front being Maytag has nothing to do with them They’re a 3rd party company using the Maytag name for business (which Maytag/Whirlpool should put a stop to). First off the company is a complete rip off! I wouldn't trust them to throw dirt on a casket if we were grave diggers.

I was on the Maytag website and noticed the extended contract was cheaper than what was offered when my husband and I purchased our new washer/dryer set. So we decided to go ahead and extend online. After submitting all of my information including payment I received an error message stating there was an error in getting my conformation code but it will be emailed to me within 24-48 hrs. Something seemed a bit odd so I called and spoke with the 1st representative who also seemed a bit odd and off when she quickly looked me up and was so eager and happy to say "Oh no payment's gone through I can take that now for you!". Was she serious, I mean did she really think that I was going to pay again twice? May I add that upon calling them the 1st time I was placed on hold too many times to remember because they had incorrect information in "their system" on me such as address, purchase date names and numbers! I couldn't figure out how the even had my address listed as a PO Box when I've never contacted them before. So after getting all of that straight (so I thought), I hang up with the off the wall money hungry rep., I wait a few minutes them I call back because something didn't seem right. Now the 2nd representative tries to verify my mailing address for security reasons...uh this is very interesting. So after he looks up the account in "their system” I’m on hold again!

Here we go ROUND 2! Once again they have incorrect information, so I'm on hold again and all of a sudden we're disconnected. I call back for ROUND 3! Rep. Number 3 seems to be legit. I explain to her the issue (3rd time doing so in 1 hr). She then tells me the company has been experiencing web issues. After this blah-blah-blah she quotes me an over the top price which is obviously way more than what I thought I was paying for online. I then tell her that's way more than online and asked why. So after some more blah-blah she and a supervisor agree to honor the online price if the payment didn't go through online. I was then instructed to give it a couple of days and call back if I don't get the confirmation email. I take the reps name just in case someone all of a sudden develops a case of amnesia. OK so I wait and wait and wait, a week later still no confirmation email. I go back to the site which doesn't even let you get further than entering what type of appliance you want a quote on before giving a website error message. Here we go again ROUND 4! I call and immediately tell the representative that unfortunately gets my call that I would like to leave a message for representative 1. being she took my call and was familiar with the situation.

Rep 2 then goes on trying to sell me an extended contract costing more than the online site and more than what all 3 reps quoted to me last week! WHAT ARE YOU SERIOUS! Here we go again, after going through the entire story again he tells me they can't honor the price, I say yes a representative and supervisor told me on XX date that it will be honored they would have to handwrite in the price. Once I say that he all of a sudden remembers...oh yeah thank you for saying that, yes they can. He puts me on hold then comes back telling me oh my supervisor says we can't. I tell him put your supervisor on the line! ROUND 5! She gets on and once again I explain the situation she says the same blah-blah, I tell her put her supervisor on because she's not making any sense to me!

Here we go ROUND 6! This lady gets on the phone trying to say whatever while cutting me off whenever I try to speak! Now by this time I have an outer body experience and let her have it while still being the professional that I am. I tell her it's time out for her to be talking to me she needs to listen because I'm the paying customer! She gives me the same old blah-blah then says a reps. word doesn't hold up...uhh OK! I let her know that I will add to the 200 something complaints already placed on their company within the past 4 months to the BBB. I also let her know that I hate handling business over the phone especially when the person on the other end isn't in the same state or location because you always get the run around and that I like to say what I have to say in your face so nothing gets twisted. She apologizes for me feeling that way and says she will discuss this at the morning meeting to see what can be done but doesn't guarantee anything...well go freaking figure! By the way they never put me through to Rep.3's line saying at first they couldn't when I was told they could, then after I pointed that out to them they tried to say they didn't know who she was then covering that up by saying well she's not in today.

ROUND 7! So the supervisor calls me back the next morning with more blah-blah, when she finishes I then try to tell her that It's OK because my we've decided not to go with their rip off company and will contact BBB she tries once again to cut me off so I say what I have to then as politely let her discuss anything further with my dial tone!! TKO I'm so done with those idiots and will write a complaint on every complaint board that I can find! My advice read the complaints and DON'T PAY THEM ANYTHING, THEY ARE RIP OFFS!
     
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Maytag Is A Fraud: Terrible Product Quality, Egregious Warranty Service
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SAN DIEGO, CA 92129, CALIFORNIA -- Maytag is an Total Fraud

I bought a Maytag M1010 whole-house A/C system from an authorized Maytag dealer. The AC failed to work with multiple defects. Maytag could not produce any local dealer who is willing to perform warranty service without me paying. After incurring $878 out-of-pocket expense for the diagnosis and repair (at the insistence of Maytag’s insurance company), Maytag sent me a $35 refund check and claimed the rest is deductible. I filed a BBB complaint on Whirlpool because Maytag does not have an independent office after the 2006 acquisition. After an 80 day wait, Whirlpool just notified me that my AC is NOT Maytag because the production had been outsourced to Nordyne. As a result, neither the product quality nor the warranty service is their responsibility. Can you believe this could happen to a major name brand?!

Do not buy Maytag products and don’t let the “lonely repairman” advertisement fool you. Maytag has horrific product quality and ridiculous customer service. After a six month warranty repair ordeal on my Maytag A/C system, I have just come to the shocking realization that Maytag might not actually exist as a physical entity. Its management/administration is handled by Whirlpool, its manufacturing is decentralized and handled by the third parties (in this case Nordyne), its warranty service is handled by insurance companies (in this case Equiguard). So as a Maytag customer, I was actually dealing with a phantom operation. When I called Maytag Customer Service, I did not know I was actually talking to the insurance company who can’t care less.

So unless you want to repeat my experience, do not buy Maytag. Whirlpool is now the legal entity that superseded Maytag after its acquisition in 2006. Don’t buy Whirlpool either, because Whirlpool will not stand behind the brands it carries. I was told Maytag is just a brand they carry. Because its manufacturing is franchised to Nordyne, Whirlpool has nothing to do with either the product quality or service, nor can they compel Nordyne to respond to customer inquiries. If you do not trust me, please go to www.my3cents.com or www.ripoffreport.com and type in either Whirlpool or Maytag to read the horror stories from hundreds of customers. BBB complaint has tripled to 1400 per year since Whirlpool acquired Maytag, from less than 500 cases per year.

Haibo


Here is my long story if you want to experience Maytag’s “Worry-Free Warranty”.

I bought a Maytag M1010 whole-house A/C & furnace system in Jan 2007. In a moment of weakness in my heart, I was persuaded by Maytag’s sales presentation which promised:

(1) “Worry-free warranty, 10 years parts and labor”: “The precision teamwork required to design, engineer and deliver superior products is a key component of Maytag’s appeal. Because of quality controls, such as computer-automated testing on each unit, Maytag home comfort equipment is produced right the first time to ensure worry-free performance.”
(2) “Worry-free warranty, 10 years parts and labor”: “To put you even more at ease, each Maytag system comes with an exclusive Maytag Worry-Free Warranty! Each M1010 Series product comes with a 10-year Worry-Free Warranty on both parts and labor, as well as Maytag’s Dependability Promise. These impressive warranties set a new standard of assurance for comfort.”
(3) “Maytag Dependability Promise”: “The Dependability Promise states that your entire unit will be replaced if the compressor or heat exchanger fails within the first five years of purchase (if originally installed with a matched Maytag indoor coil or air handler). The 5-year Dependability Promise is standard on the M1010 Series only.”
(4) “Additional Maytag Promise (All capitalized in the original document)”: “COMPLETE CUSTOMER SATISFACTION IS OUR GOAL. IF YOUR MAYTAG HEATING PRODUCT SHOULD EVER REQUIRE SERVICE, YOU CAN COUNT ON OUR NATIONAL NETWORK OF MAYTAG HVAC DEALERS. THESE HVAC-TRAINED EXPERTS KNOW YOU HEATHING SYSTEM AND ARE READY TO SERVE YOU. TOLL-FREE: 1-866-2MAYTAG.”

Looking at the “lonely repairman” picture on the sales literature, I thought I would be enjoying my worry-free A/C for the next 10 years. Little do I know Maytag is a total fraud who will break both the letters and the spirit of every promise, both verbal and written.

The A/C never worked. The first summer I turn it on, nothing happened. I call the Maytag dealer who installed the system. A guy came and refilled the Freon. In early April 2008, I turned on A/C, nothing happened. I called the same company and they had declared bankruptcy (even though they are still doing the same business with the same phone number and the same registered principal under a different company name). I thought I am just glad I purchase a brand-name product and Maytag would not be a fraud like its dealer. So started my 4 (now 6)-month saga with Maytag.

After spend half an hour waiting on Maytag help line, I was told my A/C is not Maytag but Nordyne who manufactured the product under Maytag name. So Maytag is not responsible for my unit. I called Nordyne, who told me to get help from Maytag Customer Service, without explaining the 1-866-2MAYTAG number is for the insurance company Equiguard. Apparently, Maytag does not have any customer service organization and let the insurance company masquerade as Maytag. This “Maytag” representative, Drew, reassured me I can use any authorized dealer with 25 miles of my home to get the thing repaired and get reimbursement. I found the only authorized dealer Anderson PHA and spent $68 to find out the coolant pressure was low and there was a leak. Drew now refused to admit the leak was caused by the product and asked me to prove it was not the installer’s fault. Anderson quoted for $735 for a full leak test but demand up-front payment because Equiguard had a track record of not reimburse them. I talked to Drew again about the cost, this time I felt like talking to a lawyer: I would have to pay up-front for the diagnosis and then only if the problem is with Maytag product would I get reimbursement from Maytag. I said that’s fine. When I asked Anderson to perform the test, I was told they will not do it even if I pay. Their ongoing negotiation with Equiguard had broken down. Anderson was concerned that, if they did the leak test, they would feel obligated to perform warranty repair for which Equiguard will not adequately reimburse. (How insightful! I wish I knew before I put in my money.) I asked Drew how can I find a dealer in “Maytag’s National Network” to check my unit so that I can enjoy this “Worry-Free Warranty”? Drew led me to a month long saga to find a dealer and can’t come up with any. After running out of all options, I begged Anderson and asked if I can have my problem diagnosed if I join their annual maintenance plan as a preferred customer with a $175 annual premium. Anderson finally agreed to take on my case and I negotiated a preferred customer discount to reduce the leak test cost from $735 to $635. The May 9th leak test determined there were two leaks, one in the cooling coil and another in the condenser unit. Both are due to Maytag equipment defects and not related to the initial installation. I was relieved that Maytag warranty would finally get me covered.

The repair was performed by two Anderson employees on June 6, 2008. Anderson also helped me to fax all the receipts involved in this repair/diagnosis to Maytag. On June 23, 2008, I received a $35 refund check from EquiGuard for the diagnosis. I called Drew why do I only got $35 out of the $878 back? EquiGuard basically said the rest is “deductible”. I asked where did it say “deductible” on my warranty? Drew said “why don’t you talk to Larry?” Larry picked up the phone and said there is nothing he can do now or in the future.

I filed a BBB complaint on June 25 to bring Maytag’s attention. Because Maytag does not really exist, the complaint had to be filed under Whirlpool. Mrs. Pat Vanderbosch at the Whirlpool Executive Office tried to compel a response from Nordyne and Equiguard. After 40 days, I got a private response (no recorded by BBB) that Maytag cannot provide anything. The decision was made by Tarik of Equiguard and Mr. Joe Brandt of Nordyne, who is VP Sales/West Coast.

Specific to my complaint:
1) Maytag will not refund my $878 out-of-pocket expense caused by multiple Maytag product failures.
2) Maytag could not found a local dealer who will not demand upfront payment for any future repair.
3) Maytag will not explain which part of my 4 (now 6) month nightmare is “Worry-free”.

Maytag says they can not be responsible for poor product quality of another company (Nordyne) who lease its name. Maytag also takes the position that my now-out-of-the-business Maytag authorized dealer is to blame. I beg to differ: (1) If Maytag advertise its product under Maytag name, it is responsible to deliver the promises in its sales literature regardless of who is the manufacturer and the insurance company. (2) If Maytag’s product quality is good, I would not have this problem. This is not an installation problem. (3) If Maytag can identify any authorized dealer to repair my unit without demanding up-front payment from the customer, I would not be in this dilemma either. (4) If Maytag opted for repair when the dead A/C had been diagnosed to leak, I do not need to incur the cost of the full leak test. You just can not have it both ways. The responsibility is squarely with Maytag.

With regard to the fabulous 4 paragraphs of “Worry-Free Warranty” quoted earlier, here is my point-to-point rebuttal:

(1) Two out of the three components in my system failed, which is a good testimony of Maytag’s product quality. The A/C failed for two consecutive years since the installation in Jan 2007. My 4-year old son was unknowingly inhaling Freon the whole time next door to a leak. A check on Consumer Report found Maytag ranked among the most repaired brands across a broad category of products. A quick check on the website turns out hundreds of Maytag horror stories. Yet Maytag had the audacity to call this “Worry-Free Performance”.
(2) For all the capital letters and acclamation mark for the “Worry-Free Warranty!”, my unit fit every description, yet Maytag’s customer service line does not even admit it is a Maytag product. They insist it is a Nordyne product. Nordyne insist it is not their problem either and give me another phone number. Unknowingly, I was talking to an insurance company Equiguard who misrepresent themselves as Maytag. Equiguard refused to acknowledge it is a product quality issue, led me to an adventure to find an authorized dealer, duped me into paying up-front, and then renegade in reimbursement. Did I read “10-year both parts and labor”? Where does it say diagnosis is not covered? If not covered, why the $35 refund? Where does it say “deductable” that Equiguard now claims? When the product was diagnosed by an authorized dealer to be not working, why insisting on a full leak test that they now refuse to reimburse?
(3) Yes, my unit is less than 5-years old, and both the compressor AND the heat exchanger leaks. It fits every description for whole-unit replacement, yet Maytag gives the repairmen only the coils. The two service men worked 10.5 hours straight to dissemble the entire compressor using my home as the assembling factory. They kept cursing Maytag who made it “much worse than a new install”.
(4) What a joke! The (866) 262-9824 number is for Equiguard, the insurance company who refused to help. Maytag substitute customer service with insurance company lawyers, and claim to have “set a new standard” in customer assurance. Yes, a new standard beneath LOW and almost obscene! After 4 months, Maytag still have not found ONE dealer who will service my unit without demanding up-front payment from me. Where is that NATIONAL NETWORK OF MAYTAG HVAC DEALERS?

I can only conclude Maytag does not have any intention to keep any of the wonderful promises. Maytag is a fraud because:
(1) It used sales practice/literature with fraudulent claims to misled customers into purchase.
(2) It manufactures poor quality products with multiple defects, yet advertised as “most reliable”.
(3) It cannot produce any dealer to do repair without up-front payment yet advertise as “dependability promise”.
(4) It made and then reengaged verbal promise in diagnostic reimbursement if the problem is related to the product. It forced me into full leak test then asked why it was so expensive.
(5) It failed to honor written commitment for “entire unit replacement” when the product failure met all descriptions.
(6) It cultivated a disorganized corporate culture that is at once incompetent and indifferent.

Please tell me why, as a customer, should I be led to run in circles between Maytag, Whirlpool, Nordyne, Equiguard and Maytag dealer, with nobody responsible for anything? I conclude Maytag does not have the decency to delivery on any of their promises, nor do they care what you think. The “lonely repairman” is indeed long dead.
     
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moneybags on 2008-09-16:
The BBB is in no position to take any legal action. It is a voluntary organization. Contact your Attorney General at once. Also write to the Federal Trade Commission. Wake up the idiot manufacturers
SilverWngs71 on 2008-09-16:
The Maytag product you bought is a Licensed Product. Nordyne paid Maytag for the right to use the Maytag name on a product that they designed and manufactured. Most often that company, NOT MAYTAG handles all calls after the sale. Maytag is not responsible for the service, the warranty or finding service for the unit.

Maytag nor Whirlpool will take responsibility as it is not one of their products. Your beef is with Nordyne and the dealer. Good luck.
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All The Same Product
Posted by on
LYONS, NEW YORK -- If you buy a Maytag, Kenmore, Amanna, Jenn-air or Whirlpool because you think one is better than the other you are only deceiving yourself. They are all the made by the very same company!! I and my wife argued about which dish washer, washer/dryer and refrigerator was the best so I did some research on all of them. It's not that hard to find out who owns what. I found that all are made by the same company!! boy was I fooled. Sears gives Maytag the specs. for what they want and the company builds it for them. The TV/print ads even fight each other over which is better. It's funny how they will even fight themselves for the market share. At any rate we went with Maytag because we felt that was a better product. boy where we WRONG!!!!! we also bought the extremely expensive Jenn-Air dish washer because she, my wife wanted the best. We had it less than 1 yr. when the timer control caught fire. after fighting with "customer service" (hahaha) for an hr. I was no closer to a fix than I was to getting a brand new mach. we paid $1200.00 (or close to it) for the mach. and the fix was $696.43 to fix it. I said no so we bought a GE and it's worked fine for 6 yrs. now. anyway, we got the run around for a month (with no dish washer other than me or my wife. mostly me) when we had enough and bought the new one. the part came in a box 6"x6" and weighed less than a LG. candy bar. plus installation mind you. (and the gov. got on bill gates for owning too much with Microsoft???) that was another $155.00. This co. is way too big for their own good, let alone ours.

Bottom line, no matter what you buy it's the same company making it these days. It's a shame that a company that once made a VERY good product has gone the way it has. My mom has an Maytag stove that has been in the house and used every day for the past 40 yrs. and is still going strong. What happened to that kind of product?
     
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madconsumer on 2010-03-07:
where did you find this info? very interesting.
Anonymous on 2010-03-07:
yes,Whirlpool owns the Maytag brands....this isn't new
Venice09 on 2010-03-07:
And yes, Whirlpool makes some Kenmore products. That's not new either. However, the group of companies mentioned by the OP was created after the Kenmore/Whirlpool/Maytag thing, I believe. I too was surprised when I found out that all those companies are now under the same roof.
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Maytag Epic Z a Lemon!
Posted by on
Rating: 1/51
VICTORIA -- I have had my Epic Z washer for about 2 years. I will try to refrain from the profusion of profanity that I would like to spew regarding it and try, instead, to stick with the issue which at present is the most annoying and perplexing.

I have had the washer repaired so many times for so many different problems that the insurance company eventually refused to pay for for any more repairs- offering me a small 'lemon buy-out' as they termed it as the cost of repairs had exceeded the price of the washing machine. This was after two of the hoses- one interior and one exterior had each simultaneously sprung leaks that resulted in my having to do a major clean-up and having to replace the living room ceiling below the washer. According to the repairman, the interior hose looked as if it had been crushed prior to installation. He replaced it and suggested that I keep the old one (which I did) just in case. It also cost me the price of two visits from the plumber as it was he, not the repairman, who eventually found that it was the machine and not the plumbing causing the leaks.

Well, so I have a lemon. I hate, despise and detest the damn thing. My biggest problem now is that I cannot get rid of the soap suds in the laundry- and I am allergic to soap. This rinsing deficiency has been a problem in the machine since day one. I use only drops of detergent- nowhere near the recommended amount. I've tried several HE detergents. I've tried washing soda. I've tried vinegar in the rinse-all to no avail. I use 'Afresh' at least once but often twice a month on the 'clean washer' cycle. I now have to wash every single load up to eight times to get rid of all the suds. I've pestered the repairman about this issue each of the 8-9 times he's been here and he has no idea what is causing it.

Have you any ideas?
     
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appl guy sg on 2013-09-24:
Try diluting the soap by 50% or more before using it. Use an empty bottle to dilute it in. Also dilute the fabric softener by the same amount.
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Freezer Fails to Defrost, Fridge Fails to Stay Cold, No Parts
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Rating: 1/51
Since we purchased our refrigerator, we have had one problem after the other. First, the water dispenser went then the ice dispenser. We had repairmen come out while the warranty was applicable and as well as later. Each time, in hopes that the dispenser would work, instead, would short out, usually within days. The ice maker then failed to make ice properly. Instead, we found a large leak from the ceiling on the floor below that of the kitchen.

To remedy this problem, we turned off the water supply to the fridg, only turning it on for brief periods of time....just long enough to make some ice. Then, there were times that it failed to make ice altogether. Then, we had to go to the nearest convenience store to purchase several pounds of bagged ice. The inside of the door has failed to keep its shape and could no longer support any shelving. This has necessitated the need to solicit the use of duct tape as extra support, otherwise, there were times I would open the door only to have all the contents of the door to spill out on the floor.

Over the past two years, we have found it failing to keep the food cold and the frozen foods melting as frequently as monthly. This required emptying the entire freezer into picnic coolers with ice and manually defrosting the freezer. This problem has now been occurring about every three days during the last two or three weeks along with major puddles of water on our hard wood floors which has caused discoloration, warping and stained ceilings on the floor below that of the kitchen. We had located a repair shop and parts "again" but we are now told it will take until September for the parts to be available.

We have lost our patience and faith in Maytag. Both my husband and I grew up with Maytag as a reliable product. This is why we had invested such a considerable amount of monies for such in such a product in the first place. I'm sorry, but I would no longer recommend a Maytag product again. We have refrained from going away over night in fear of the fridg failing and more damage occurring.

Because the parts that are necessary, in hopes of being able to repair it, will take into September to secure, we found no other alternative but to purchase another appliance today.....$4,000 for a 32 cu foot Sansung.....Something I had no intentions on doing, but food, floor and ceiling repair can get costly, as well as the aggravation of emptying out the freezer on too frequent an occasion. "Just where has that bored Maytag appliance repair man gone to ?
     
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Worst Customer Services I Have Ever Dealt With
Posted by on
Rating: 1/51
NEWARK, NEW JERSEY -- On Feb 13, 2013 purchased a refrigerator form Home Depot. On June 24 the piece of crap stoped working. I made a phone call to the warranty company about a problem I was having with my Maytag refrigerator that was not cooling. Home Depot transferred me to Maytag and Maytag transferred me to a local warranty company to come out and look at our refrigerator.

Dan Mark Appliance representative came to inpect the refrigerator and found the compresor was no good. I asked him how does a compressor fail in such a sort time let me guess made in China jokingly. He said this is common with this manufactor. I said really I wish I knew this before I bought this $850 pile of junk. After waiting for a week I decided that the service company was not coming back to resovle the problem.

On July 9th I called back and they told me it would be another week before the part comes in. July 18th I have to call again to find out where the part is. Oh no one called you? It should be there around the hours of 2-5pm. Thanks for nothing. The Fridge got repaired at 3:30pm that day. At this point my food is spoiled and I asked for reimbursement. Maytag says they are not responsible for the food. It's not covered in the warranty.

I called the warranty company again and reminded them that I had been without my refrigerator for more than 15 days. I was told that they were still looking into the matter but this is my thought DON'T BUY ANY OF THEIR PRODUCTS LOOKS LIKE THEY ALL SUCK.....

This has convinced me that I will never purchase an appliance or a warranty from Home Depot again. I will not hesitate to let anyone know of the experience I have had with the warranty company contracted by your company.

Mrs. Ramos
     
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Valerie T on 2013-09-17:
All our Maytag appliances one by one are breaking and they are only 3 years old, Washer just broke last week, Fridge broke last year repair man came out fixed the problem it broke again same problem last night. DO NOT BUY MAYTAG
mistersteve on 2013-10-08:
Sorry to say but this was the worst service call I've ever experienced. I was an appliance Service Manager for close to seven years and serviced Maytag. I have to tell you that this was BAD. My first scheduled appointmet was between 8 and 5. What! My second appointment , I was told, that they would call to tell me it would be AM or PM. Low and behold the A and E repairman calls me to tell me he would be here in 15 minutes! WOW! Some customer service there!. Once he is here he immediately checks the model number and serial number sticker on my 5 month old Maytag refrigerator, purchased 4/11/2013. Great, good job, so far. He then proceeds to ask me what the problem is. I said the Ice maker in the door doesn't work. OHH! OK, he looks up the chute of the door and said that the thing is frozen over, apparently the door is wedge open.
Oh OK! Fix it! He proceeds to tell me that they normally charge $170 to do this type of repair! OH REALLY. Hey buddy what about the warranty! No it's not under warranty this refrigerator was made in 2008. IS THAT RIGHT! OK, I'll play this game, I said can you check the model and serial number again, inside the unit, RIGHT ABOVE THE MANUFACTURING DATE. YEP no warranty!
Model #MSF22C2EXB00
Serial #HR1111856
Mfg Date 03-12
He proceeds to tell me that he can pour hot water down the ice bucket if I want to get him a towel, but would have to charge me for a service call. OH yes , he did ask me if I had a receipt. WAIT A MINUTE! I put a service call in through MAYTAG, and have my warranty on file. Now I'm no dummy, but this guy ain't working. I finally said "Listen I'll have to fix this myself, you're ought of here." Apparently he can't or won't check with Maytag to check if this is under warranty, with his sophisticated, laptop computer.
SORRY MAYTAG BUT THIS IS A REAL BUMMER! OH BY THE WAY A HAIR DRYER AND 20 MINUTES LATER FIXED THE PROBLEM. WHAT NO COURTESY CALL FROM MAYTAG, EVEN WHEN IT'S UNDER WARRANTY!
WELL, WHAT'S THE OLD ADAGE, "ONE BAD CUSTOMER TAKES TEN WITH HIM"!
EXTREMELY DISAPPOINTING!
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Customer Service / Warranty
Posted by on
Rating: 1/51
WASHINGTON, DISTRICT OF COLUMBIA -- DON'T BUY THE MAYTAG SERVICE PLAN!! I don't typically write reviews, but my experience has been so appalling that I had to do it.

I have a Maytag washing machine with a broken face plate (meaning it will no longer turn on). I called Maytag for a repair and was told to purchase their service plan in order to have my washing machine fixed. I paid $400 for the plan and was then, after inspection, told that the part I needed was back ordered for 3 months!!! I found another service provider who had the part in their warehouse and could fix the washer within the week, however Maytag would not cover them. This meant if I wanted my machine fixed I would have to pay an additional $500.

I tried to cancel my Maytag service plan since it would take 3 months to fix my machine, but they said I couldn't cancel it until 60 days had passed. Or I could try and cancel now and sacrifice $100 of my service plan and a portion of the plan (Which equaled $200 total). This cancellation and refund would also take over one month and would not be guaranteed. So that means that I would have to wait 2 MONTHS without a guarantee!!!

In the mean time I have been spending a lot of money at laundromats and inconveniencing friends.

All I want is to have my washing machine fixed. I am willing to pay for it, but I think that 3 months is a crazy amount of time to wait for a repair, and all the hoops I have had to jump through have been especially painful.

Maytag overall has a terrible service plan. DO NOT BUY IT!!! It is outsourced to a third party and Maytag will not help you if anything goes awry. They send you through a chain of about 5 connections until you are told that you are basically out of luck and have to wait 3 months plus to have your machine fixed.

I will never recommend this to anyone, nor will I ever buy a Maytag product again.
     
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John Nicholson on 2013-06-20:
You must have purchased a rather expensive machine. We recently bought a Maytag washer for something like $350. A basic, no frills machine that, if it breaks and I cannot fix it, we throw away and buy another. All the bells and whistles only tend to break sooner and cost more to fix. Next time, buy a cheap machine. Any brand other than a Samsung.
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Poor Quality Products
Posted by on
Rating: 1/51
I have a Maytag Refrigerator, Stove, Washer and Dryer. I used to believe Maytag meant QUALITY which is why I bought my appliances from Maytag. Not only is Maytag no longer a Quality product, they don't care about their customers. It would appear they manufacturer appliances to last 12 months and after that watch out for the repair bills.

I bought my washer and dryer when I retired two years ago and the washer already requires over 480.00 in repairs! I also have spent over $400.00 on my refrigerator in the same time period. It does not get used that much and has worn out already. I bought Maytag so I wouldn't have to worry about appliances anytime soon. Boy was I wrong. I wouldn't buy another Maytag or Whirlpool product ever again.

Yes, Maytag has been bought out by Whirlpool. Whirlpool manufactures for other brands as well. Beware before you buy! Don't bother calling customer service either, they couldn't care less about your problems with their appliances. They tell you that you should have bought an extended warranty. I guess they know there isn't much chance of the appliances lasting beyond the original 12 month warranty! I told them they had lost a customer and they didn't seem to be too concerned.

Hope this will deter others from having to go through what I have faced.
     
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WP2008 on 2013-04-17:
Hello robert.burke. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer and refrigerator. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial numbers of both appliances. Please also include the name of the site you were contacted on (My3Cents) along with your user name (robert.burke), and your ticket number (40348). We would be more than happy to review your concerns further. Best regards, Amber.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Nice Light!
Posted by on
Rating: 1/51
BENTON HARBOR, PENNSYLVANIA -- I purchased this unit in December 2012 as part of our kitchen remodeling project. I read reviews on the Maytag site and on the Lowe's site and it sounded like a decent product. I wish I read Amazon!

We installed the unit in January and it seemed that it would go into Demo mode for no reason. We used it for a week or so and called service. They came out to diagnose the problem (trip 1) and decided it was the mother board and they would need to order it. They were out 2-3 days later to install the mother board (trip 2). A few days later after having a bag of frozen vegetables in for 15 minutes to get warm, I called again. I asked if they could replace the unit and I was told, "after three of the same issues during the warranty period, the unit will be replaced." They came out and diagnosed the problem as the magnetron (trip 3). Of course, they had to order that. They were back two days later to replace it (trip 4). Two days go by and we have the same problem. I called again and told them I wanted a new unit. I was told, "I'm sorry, we can't do that." (I was not a very pleasant person the rest of this conversation). They were back out and decided it was a faulty thermistor (trip 5). They were back 2-3 days later to install that (trip 6). They stuck around to see how it would work and it had the same problem. They decided it was a contact in a switch. We are now waiting for them to replace it which will make 7 visits from the Maytag Man.

Service was here for the SEVENTH time in the past six weeks. The unit still does not work. The technician said he didn't think he could do anything else and left. I called Maytag and told them I want the unit replaced. The CSR could not authorize it. I spoke with the customer service manager who told me that they could not replace the unit until Maytag determine that it was not repairable. She is turning it over to Technical Service who will decide if I am worthy of a replacement. I have filed a BBB complaint and, if I do not hear back from Maytag within 24 hours, will be filing small claims action against them.

I wrote similar reviews on Lowe's and Maytag sites and they were rejected! I guess they don't like negative reviews. Lesson learned: Always check unbiased review sites!!

Avoid Maytag appliances! I know I will

(oh, it is nice to have a light over the stove. I just wish it doubled as a microwave.)
     
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WP2008 on 2013-03-19:
Hello halfwitt1. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your microwave. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (halfwitt1), and your ticket number (37933). We would be happy to review your concerns further. Best regards, Amber.
wjk898 on 2013-03-20:
She's "discussed" this matter until she's blue in the face. Enough already! Give the woman a new one and cut the crap.
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Bad Refrigerator
Posted by on
I purchased a Maytag refrigerator through the Home Depot, within three days I realized it wasn't working properly. I came home from work one day and found water all over my kitchen floor. I called the 800 number that was given on the receipt for any problems with products. Well they told me they could not replace it until their technician inspected the Frig and determined if it was repairable or needed to be replaced and they did not have an appointment available until one week later. I had to wait 7 days before someone came out. Within the next three days I called again because the frig had stopped working all together, wasn't cooling at all, to find they were closed, they were not available on weekends. So I went directly to the Home Depot. Home Depot Rep. told me there was nothing they could do for me to wait for my appointment date. Well On my appointment date the technicians (2) came out and inspected the frig. and told me they could not fix it that it was a manufacturer defect and I should get a replacement. Well they made their phone call and reported their finding. Well Maytag wasn't satisfied with that they wanted me to stay home another day from work so they could send someone else to look at it. I said no way am I staying home another day from work. They were persistent and would not give. I told them I wanted the refrig out of my house it wasn't working and I wanted to return it and get my money refunded. Well of course they weren't going to do that either they told me I had to let someone come to the house again. I said I thought this was the purpose of the technician that were in my house to make the inspection and determine the outcome. They said Oh no those guys are just delivery men they are not qualified to make that decision I asked why are they in my house. I was told the Home Depot sent them. I said I was told a service Tech was being sent to my house that is why I told the day off from work. I don't need delivery men. Well the point is they would not take the refrig back. they down and out refused and they told me they had no record of me calling within the 48 hrs their policy stated for replacement of appliances. Which is a lie I called them within 3 days of the delivery. Their policy did not state 48 hrs I read the return policy. It states 30 days. Anyway after arguing with them I went to the Home Depot. They said If I returned it, it would be at my own expense for me to bring it in myself. Eventually Home Depot took it back and refunded my money. But I will never purchase a Maytag product again. I made sure all my friends and relatives are aware of how Maytag treats their customers.
     
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Anonymous on 2010-02-08:
1. Don't buy appliances from a hardware store

2. Buy from a 'full service' appliance shop.one that sells,installs and services what they sell.
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