I like many others was going to purchase an extended service contract with DEPENDABILITY PLUS; I won't even place the Maytag name in front being Maytag has nothing to do with them. They're a 3rd party company using the Maytag name for business (which Maytag/Whirlpool should put a stop to). First off the company is a complete rip off! I wouldn't trust them to throw dirt on a casket if we were grave diggers.
I was on the Maytag website and noticed the extended contract was cheaper than what was offered when my husband and I purchased our new washer/dryer set. So we decided to go ahead and extend online. After submitting all of my information including payment I received an error message stating there was an error in getting my conformation code but it will be emailed to me within 24-48 hrs.
Something seemed a bit odd so I called and spoke with the 1st representative who also seemed a bit odd and off when she quickly looked me up and was so eager and happy to say "Oh no payment's gone through I can take that now for you!" Was she serious, I mean did she really think that I was going to pay again twice? May I add that upon calling them the 1st time I was placed on hold too many times to remember because they had incorrect information in "their system" on me such as address, purchase date names and numbers!
I couldn't figure out how they even had my address listed as a PO Box when I've never contacted them before. So after getting all of that straight (so I thought), I hang up with the off the wall money hungry rep., I wait a few minutes then I call back because something didn't seem right. Now the 2nd representative tries to verify my mailing address for security reasons...uh this is very interesting. So after he looks up the account in "their system" I'm on hold again!
Here we go ROUND 2! Once again they have incorrect information, so I'm on hold again and all of a sudden we're disconnected. I call back for ROUND 3! Rep. Number 3 seems to be legit. I explain to her the issue (3rd time doing so in 1 hr). She then tells me the company has been experiencing web issues. After this blah-blah-blah she quotes me an over the top price which is obviously way more than what I thought I was paying for online. I then tell her that's way more than online and asked why. So after some more blah-blah she and a supervisor agree to honor the online price if the payment didn't go through online.
I was then instructed to give it a couple of days and call back if I don't get the confirmation email. I take the rep's name just in case someone all of a sudden develops a case of amnesia. OK so I wait and wait and wait, a week later still no confirmation email. I go back to the site which doesn't even let you get further than entering what type of appliance you want a quote on before giving a website error message. Here we go again ROUND 4! I call and immediately tell the representative that unfortunately gets my call that I would like to leave a message for representative 1. being she took my call and was familiar with the situation.
Rep 2 then goes on trying to sell me an extended contract costing more than the online site and more than what all 3 reps quoted to me last week! WHAT ARE YOU SERIOUS! Here we go again, after going through the entire story again he tells me they can't honor the price, I say "yes a representative and supervisor told me on XX date that it will be honored they would have to handwrite in the price." Once I say that he all of a sudden remembers... "oh yeah thank you for saying that, yes they can."
He puts me on hold then comes back telling me "oh my supervisor says we can't." I tell him "put your supervisor on the line!" ROUND 5! She gets on and once again I explain the situation she says the same blah-blah, I tell her put her supervisor on because she's not making any sense to me!
Here we go ROUND 6! This lady gets on the phone trying to say whatever while cutting me off whenever I try to speak! Now by this time I have an outer body experience and let her have it while still being the professional that I am. I tell her it's time out for her to be talking to me she needs to listen because I'm the paying customer! She gives me the same old blah-blah then says a reps. word doesn't hold up...uhh OK! I let her know that I will add to the 200 something complaints already placed on their company within the past 4 months to the BBB.
I also let her know that I hate handling business over the phone especially when the person on the other end isn't in the same state or location because you always get the runaround and that I like to say what I have to say in your face so nothing gets twisted. She apologizes for me feeling that way and says she will discuss this at the morning meeting to see what can be done but doesn't guarantee anything... well go freaking figure! By the way they never put me through to Rep.3's line saying at first they couldn't when I was told they could, then after I pointed that out to them they tried to say they didn't know who she was then covering that up by saying "well she's not in today."
ROUND 7! So the supervisor calls me back the next morning with more blah-blah, when she finishes I then try to tell her that "It's OK because my we've decided not to go with their rip off company and will contact BBB." She tries once again to cut me off so I say what I have to then as politely let her discuss anything further with my dial tone!! TKO I'm so done with those idiots and will write a complaint on every complaint board that I can find! My advice read the complaints and DON'T PAY THEM ANYTHING, THEY ARE RIP OFFS!
Purchased a Maytag 5000 Series dryer with steam. Nearly $800 at Home Depot. Less than four years later, the dryer needs a new heating element. $99 for the "first" service call. Have to wait one week for the part. $340 - $350 for the part. And of course, another $99 for the "second" service call. That's at least $540 to repair an $800 dryer. Like everyone else I'm reading about, I did not purchase an extended warranty. I thought I was spending the extra money on the initial purchase to buy a higher quality product from a more reputable company. Wrong!
There are two adults who live in this house. We work 60 to 100 hours per week. We don't have time to do laundry. Half of our clothing goes to the dry-cleaners! So this isn't a household with 19 kids. I'm not talking about a dryer that never got turned off. This is ridiculous. I foolishly spent $800 on one of Maytag's products thinking I would get ten years of good service. That's $80 per year to own the thing. I want my $480 back for the six years of service your product failed to provide.
What is the environmental impact of your corporation pumping such disposable trash out into our environment? Who is looking into that? How irresponsible is it for a corporation to manufacture such trash with the full expectation that it's going into a landfill in "less than" four years? What was Maytag's solution to the problem? "We'll essentially give you an employee discount on a new product." Well, that would be wonderful, but you need to give me a discount on another company's product.
I will "never" again have a Maytag appliance in my home. I have already began and will continue informing every person who will listen about my experience with your products. I told the Maytag person on the phone that I would never even accept a free dryer from their company. Maytag, you should be ashamed. If you cannot manufacture a better product, if you cannot provide better customer service and stand behind the products you make, and if you cannot be more environmentally responsible, you should be out of business.
Your corporation and this product has reaffirmed a belief in me: This country is incapable of producing anything that isn't disposable garbage. I do not purchase American vehicles because they're disposable garbage. And from today forward, I will do my best to purchase as few products as possible that are manufactured by American corporations.
VA BCH, VIRGINIA -- I am an independent home appliance service provider and have been for over 30 years when I began in this business there was nothing better than Maytag washers and Dryers but when Maytag stopped building the original product they built their reputation on in the earl 1990's, they began their financial decline until ultimately Whirlpool Corp. bought the NAME. And the NAME is all that's left!!!!!!!
Let me tell you Whirlpool products are worse today than they ever were as far as quality is concerned. And believe me quality is no longer the guideline. The engineers may as well be Etch a Sketch artist if you shake it it will fall apart. Greed is a terrible thing and before you know it another Big American Co. Will be owned by a foreign country. At this point Whirlpool / Maytag is just as bad as LG and Samsung appliances and it's damn shame.
VICTORIA -- I have had my Epic Z washer for about 2 years. I will try to refrain from the profusion of profanity that I would like to spew regarding it and try, instead, to stick with the issue which at present is the most annoying and perplexing.
I have had the washer repaired so many times for so many different problems that the insurance company eventually refused to pay for for any more repairs- offering me a small 'lemon buy-out' as they termed it as the cost of repairs had exceeded the price of the washing machine. This was after two of the hoses- one interior and one exterior had each simultaneously sprung leaks that resulted in my having to do a major clean-up and having to replace the living room ceiling below the washer.
According to the repairman, the interior hose looked as if it had been crushed prior to installation. He replaced it and suggested that I keep the old one (which I did) just in case. It also cost me the price of two visits from the plumber as it was he, not the repairman, who eventually found that it was the machine and not the plumbing causing the leaks.
Well, so I have a lemon. I hate, despise and detest the damn thing. My biggest problem now is that I cannot get rid of the soap suds in the laundry- and I am allergic to soap. This rinsing deficiency has been a problem in the machine since day one. I use only drops of detergent- nowhere near the recommended amount.
I've tried several HE detergents. I've tried washing soda. I've tried vinegar in the rinse-all to no avail. I use 'Afresh' at least once but often twice a month on the 'clean washer' cycle. I now have to wash every single load up to eight times to get rid of all the suds. I've pestered the repairman about this issue each of the 8-9 times he's been here and he has no idea what is causing it. Have you any ideas?
Since we purchased our refrigerator, we have had one problem after the other. First, the water dispenser went then the ice dispenser. We had repairmen come out while the warranty was applicable and as well as later. Each time, in hopes that the dispenser would work, instead, would short out, usually within days. The ice maker then failed to make ice properly. Instead, we found a large leak from the ceiling on the floor below that of the kitchen.
To remedy this problem, we turned off the water supply to the fridge, only turning it on for brief periods of time....just long enough to make some ice. Then, there were times that it failed to make ice altogether. Then, we had to go to the nearest convenience store to purchase several pounds of bagged ice. The inside of the door has failed to keep its shape and could no longer support any shelving. This has necessitated the need to solicit the use of duct tape as extra support, otherwise, there were times I would open the door only to have all the contents of the door to spill out on the floor.
Over the past two years, we have found it failing to keep the food cold and the frozen foods melting as frequently as monthly. This required emptying the entire freezer into picnic coolers with ice and manually defrosting the freezer. This problem has now been occurring about every three days during the last two or three weeks along with major puddles of water on our hard wood floors which has caused discoloration, warping and stained ceilings on the floor below that of the kitchen. We had located a repair shop and parts "again" but we are now told it will take until September for the parts to be available.
We have lost our patience and faith in Maytag. Both my husband and I grew up with Maytag as a reliable product. This is why we had invested such a considerable amount of monies for such in such a product in the first place. I'm sorry, but I would no longer recommend a Maytag product again. We have refrained from going away over night in fear of the fridge failing and more damage occurring.
Because the parts that are necessary, in hopes of being able to repair it, will take into September to secure, we found no other alternative but to purchase another appliance today.....$4,000 for a 32 cu foot Samsung..... Something I had no intentions on doing, but food, floor and ceiling repair can get costly, as well as the aggravation of emptying out the freezer on too frequent an occasion. "Just where has that bored Maytag appliance repair man gone to?"
NEWARK, NEW JERSEY -- On Feb 13, 2013 purchased a refrigerator form Home Depot. On June 24 the piece of crap stopped working. I made a phone call to the warranty company about a problem I was having with my Maytag refrigerator that was not cooling. Home Depot transferred me to Maytag and Maytag transferred me to a local warranty company to come out and look at our refrigerator.
Dan Mark Appliance representative came to inspect the refrigerator and found the compressor was no good. I asked him "how does a compressor fail in such a sort time let me guess made in China?" jokingly. He said "this is common with this manufacturer." I said "really I wish I knew this before I bought this $850 pile of junk." After waiting for a week I decided that the service company was not coming back to resolve the problem.
On July 9th I called back and they told me it would be another week before the part comes in. July 18th I have to call again to find out where the part is. "Oh no one called you? It should be there around the hours of 2-5 pm." Thanks for nothing. The Fridge got repaired at 3:30 pm that day. At this point my food is spoiled and I asked for reimbursement. Maytag says they are not responsible for the food. It's not covered in the warranty.
I called the warranty company again and reminded them that I had been without my refrigerator for more than 15 days. I was told that they were still looking into the matter but this is my thought DON'T BUY ANY OF THEIR PRODUCTS LOOKS LIKE THEY ALL SUCK..... This has convinced me that I will never purchase an appliance or a warranty from Home Depot again. I will not hesitate to let anyone know of the experience I have had with the warranty company contracted by your company.
WASHINGTON, DISTRICT OF COLUMBIA -- DON'T BUY THE MAYTAG SERVICE PLAN!! I don't typically write reviews, but my experience has been so appalling that I had to do it.
I have a Maytag washing machine with a broken face plate (meaning it will no longer turn on). I called Maytag for a repair and was told to purchase their service plan in order to have my washing machine fixed. I paid $400 for the plan and was then, after inspection, told that the part I needed was back ordered for 3 months!!! I found another service provider who had the part in their warehouse and could fix the washer within the week, however Maytag would not cover them. This meant if I wanted my machine fixed I would have to pay an additional $500.
I tried to cancel my Maytag service plan since it would take 3 months to fix my machine, but they said I couldn't cancel it until 60 days had passed. Or I could try and cancel now and sacrifice $100 of my service plan and a portion of the plan (Which equaled $200 total). This cancellation and refund would also take over one month and would not be guaranteed. So that means that I would have to wait 2 MONTHS without a guarantee!!!
In the meantime I have been spending a lot of money at laundromats and inconveniencing friends. All I want is to have my washing machine fixed. I am willing to pay for it, but I think that 3 months is a crazy amount of time to wait for a repair, and all the hoops I have had to jump through have been especially painful.
Maytag overall has a terrible service plan. DO NOT BUY IT!!! It is outsourced to a third party and Maytag will not help you if anything goes awry. They send you through a chain of about 5 connections until you are told that you are basically out of luck and have to wait 3 months plus to have your machine fixed. I will never recommend this to anyone, nor will I ever buy a Maytag product again.
I have a Maytag Refrigerator, Stove, Washer and Dryer. I used to believe Maytag meant QUALITY which is why I bought my appliances from Maytag. Not only is Maytag no longer a Quality product, they don't care about their customers. It would appear they manufacture appliances to last 12 months and after that watch out for the repair bills.
I bought my washer and dryer when I retired two years ago and the washer already requires over 480.00 in repairs! I also have spent over $400.00 on my refrigerator in the same time period. It does not get used that much and has worn out already. I bought Maytag so I wouldn't have to worry about appliances anytime soon. Boy was I wrong. I wouldn't buy another Maytag or Whirlpool product ever again.
Yes, Maytag has been bought out by Whirlpool. Whirlpool manufactures for other brands as well. Beware before you buy! Don't bother calling customer service either, they couldn't care less about your problems with their appliances. They tell you that you should have bought an extended warranty. I guess they know there isn't much chance of the appliances lasting beyond the original 12 month warranty! I told them they had lost a customer and they didn't seem to be too concerned. Hope this will deter others from having to go through what I have faced.
Hello robert.burke. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer and refrigerator. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial numbers of both appliances. Please also include the name of the site you were contacted on (My3Cents) along with your user name (robert.burke), and your ticket number (40348). We would be more than happy to review your concerns further. Best regards, Amber.
BENTON HARBOR, PENNSYLVANIA -- I purchased this unit in December 2012 as part of our kitchen remodeling project. I read reviews on the Maytag site and on the Lowe's site and it sounded like a decent product. I wish I read Amazon!
We installed the unit in January and it seemed that it would go into Demo mode for no reason. We used it for a week or so and called service. They came out to diagnose the problem (trip 1) and decided it was the motherboard and they would need to order it. They were out 2-3 days later to install the motherboard (trip 2). A few days later after having a bag of frozen vegetables in for 15 minutes to get warm, I called again. I asked if they could replace the unit and I was told, "after three of the same issues during the warranty period, the unit will be replaced." They came out and diagnosed the problem as the magnetron (trip 3). Of course, they had to order that.
They were back two days later to replace it (trip 4). Two days go by and we have the same problem. I called again and told them I wanted a new unit. I was told, "I'm sorry, we can't do that." (I was not a very pleasant person the rest of this conversation). They were back out and decided it was a faulty thermistor (trip 5). They were back 2-3 days later to install that (trip 6). They stuck around to see how it would work and it had the same problem. They decided it was a contact in a switch. We are now waiting for them to replace it which will make 7 visits from the Maytag Man.
Service was here for the SEVENTH time in the past six weeks. The unit still does not work. The technician said he didn't think he could do anything else and left. I called Maytag and told them I want the unit replaced. The CSR could not authorize it. I spoke with the customer service manager who told me that they could not replace the unit until Maytag determine that it was not repairable. She is turning it over to Technical Service who will decide if I am worthy of a replacement. I have filed a BBB complaint and, if I do not hear back from Maytag within 24 hours, will be filing small claims action against them.
I wrote similar reviews on Lowe's and Maytag sites and they were rejected! I guess they don't like negative reviews. Lesson learned: Always check unbiased review sites!! Avoid Maytag appliances! I know I will. (Oh, it is nice to have a light over the stove. I just wish it doubled as a microwave.)
SAN DIEGO, CA 92129, CALIFORNIA -- Maytag is an Total Fraud. I bought a Maytag M1010 whole-house A/C system from an authorized Maytag dealer. The AC failed to work with multiple defects. Maytag could not produce any local dealer who is willing to perform warranty service without me paying. After incurring $878 out-of-pocket expense for the diagnosis and repair (at the insistence of Maytag's insurance company), Maytag sent me a $35 refund check and claimed the rest is deductible. I filed a BBB complaint on Whirlpool because Maytag does not have an independent office after the 2006 acquisition.
After an 80 day wait, Whirlpool just notified me that my AC is NOT Maytag because the production had been outsourced to Nordyne. As a result, neither the product quality nor the warranty service is their responsibility. Can you believe this could happen to a major name brand?!
Do not buy Maytag products and don't let the "lonely repairman" advertisement fool you. Maytag has horrific product quality and ridiculous customer service. After a six month warranty repair ordeal on my Maytag A/C system, I have just come to the shocking realization that Maytag might not actually exist as a physical entity. Its management/administration is handled by Whirlpool. Its manufacturing is decentralized and handled by the third parties (in this case Nordyne). Its warranty service is handled by insurance companies (in this case Equiguard).
So as a Maytag customer, I was actually dealing with a phantom operation. When I called Maytag Customer Service, I did not know I was actually talking to the insurance company who can't care less.
So unless you want to repeat my experience, do not buy Maytag. Whirlpool is now the legal entity that superseded Maytag after its acquisition in 2006. Don't buy Whirlpool either, because Whirlpool will not stand behind the brands it carries. I was told Maytag is just a brand they carry. Because its manufacturing is franchised to Nordyne, Whirlpool has nothing to do with either the product quality or service, nor can they compel Nordyne to respond to customer inquiries.
If you do not trust me, please go to www.my3cents.com or www.ripoffreport.com and type in either Whirlpool or Maytag to read the horror stories from hundreds of customers. BBB complaint has tripled to 1400 per year since Whirlpool acquired Maytag, from less than 500 cases per year.
Here is my long story if you want to experience Maytag's "Worry-Free Warranty".
I bought a Maytag M1010 whole-house A/C & furnace system in Jan 2007. In a moment of weakness in my heart, I was persuaded by Maytag's sales presentation which promised:
(1) "Worry-free warranty, 10 years parts and labor": "The precision teamwork required to design, engineer and deliver superior products is a key component of Maytag's appeal. Because of quality controls, such as computer-automated testing on each unit, Maytag home comfort equipment is produced right the first time to ensure worry-free performance."
(2) "Worry-free warranty, 10 years parts and labor": "To put you even more at ease, each Maytag system comes with an exclusive Maytag Worry-Free Warranty! Each M1010 Series product comes with a 10-year Worry-Free Warranty on both parts and labor, as well as Maytag's Dependability Promise. These impressive warranties set a new standard of assurance for comfort."
(3) "Maytag Dependability Promise": "The Dependability Promise states that your entire unit will be replaced if the compressor or heat exchanger fails within the first five years of purchase (if originally installed with a matched Maytag indoor coil or air handler). The 5-year Dependability Promise is standard on the M1010 Series only."
(4) "Additional Maytag Promise (All capitalized in the original document)": "Complete customer satisfaction is our goal. If your Maytag heating product should ever require service, you can count on our NATIONAL NETWORK OF MAYTAG HVAC DEALERS. THESE HVAC-TRAINED EXPERTS KNOW YOU HEATHING SYSTEM AND ARE READY TO SERVE YOU. Toll-Free: 1-866-2MAYTAG."
Looking at the "lonely repairman" picture on the sales literature, I thought I would be enjoying my worry-free A/C for the next 10 years. Little do I know Maytag is a total fraud who will break both the letters and the spirit of every promise, both verbal and written.
The A/C never worked. The first summer I turn it on, nothing happened. I call the Maytag dealer who installed the system. A guy came and refilled the Freon. In early April 2008, I turned on A/C, nothing happened. I called the same company and they had declared bankruptcy (even though they are still doing the same business with the same phone number and the same registered principal under a different company name). I thought I am just glad I purchase a brand-name product and Maytag would not be a fraud like its dealer. So started my 4 (now 6)-month saga with Maytag.
After spend half an hour waiting on Maytag help line, I was told my A/C is not Maytag but Nordyne who manufactured the product under Maytag name. So Maytag is not responsible for my unit. I called Nordyne, who told me to get help from Maytag Customer Service, without explaining the 1-866-2MAYTAG number is for the insurance company Equiguard. Apparently, Maytag does not have any customer service organization and let the insurance company masquerade as Maytag. This "Maytag" representative, **, reassured me I can use any authorized dealer with 25 miles of my home to get the thing repaired and get reimbursement.
I found the only authorized dealer Anderson PHA and spent $68 to find out the coolant pressure was low and there was a leak. ** now refused to admit the leak was caused by the product and asked me to prove it was not the installer's fault. Anderson quoted for $735 for a full leak test but demand up-front payment because Equiguard had a track record of not reimburse them. I talked to ** again about the cost, this time I felt like talking to a lawyer: I would have to pay up-front for the diagnosis and then only if the problem is with Maytag product would I get reimbursement from Maytag. I said "that's fine."
When I asked Anderson to perform the test, I was told they will not do it even if I pay. Their ongoing negotiation with Equiguard had broken down. Anderson was concerned that, if they did the leak test, they would feel obligated to perform warranty repair for which Equiguard will not adequately reimburse. (How insightful! I wish I knew before I put in my money.) I asked ** how can I find a dealer in "Maytag's National Network" to check my unit so that I can enjoy this "Worry-Free Warranty"? ** led me to a month long saga to find a dealer and can't come up with any.
After running out of all options, I begged Anderson and asked if I can have my problem diagnosed if I join their annual maintenance plan as a preferred customer with a $175 annual premium. Anderson finally agreed to take on my case and I negotiated a preferred customer discount to reduce the leak test cost from $735 to $635. The May 9th leak test determined there were two leaks, one in the cooling coil and another in the condenser unit. Both are due to Maytag equipment defects and not related to the initial installation. I was relieved that Maytag warranty would finally get me covered.
The repair was performed by two Anderson employees on June 6, 2008. Anderson also helped me to fax all the receipts involved in this repair/diagnosis to Maytag. On June 23, 2008, I received a $35 refund check from EquiGuard for the diagnosis. I called ** "why do I only got $35 out of the $878 back?" EquiGuard basically said the rest is "deductible". I asked "where did it say "deductible" on my warranty?" ** said "why don't you talk to **?" ** picked up the phone and said there is nothing he can do now or in the future.
I filed a BBB complaint on June 25 to bring Maytag's attention. Because Maytag does not really exist, the complaint had to be filed under Whirlpool. Mrs.** at the Whirlpool Executive Office tried to compel a response from Nordyne and Equiguard. After 40 days, I got a private response (no recorded by BBB) that Maytag cannot provide anything. The decision was made by ** of Equiguard and Mr. ** of Nordyne, who is VP Sales/West Coast.
Specific to my complaint: 1) Maytag will not refund my $878 out-of-pocket expense caused by multiple Maytag product failures. 2) Maytag could not found a local dealer who will not demand upfront payment for any future repair. 3) Maytag will not explain which part of my 4 (now 6) month nightmare is "Worry-free".
Maytag says they can not be responsible for poor product quality of another company (Nordyne) who lease its name. Maytag also takes the position that my now-out-of-the-business Maytag authorized dealer is to blame. I beg to differ: (1) If Maytag advertise its product under Maytag name, it is responsible to deliver the promises in its sales literature regardless of who is the manufacturer and the insurance company. (2) If Maytag's product quality is good, I would not have this problem. This is not an installation problem.
(3) If Maytag can identify any authorized dealer to repair my unit without demanding up-front payment from the customer, I would not be in this dilemma either. (4) If Maytag opted for repair when the dead A/C had been diagnosed to leak, I do not need to incur the cost of the full leak test. You just cannot have it both ways. The responsibility is squarely with Maytag.
With regard to the fabulous 4 paragraphs of "Worry-Free Warranty" quoted earlier, here is my point-to-point rebuttal:
(1) Two out of the three components in my system failed, which is a good testimony of Maytag's product quality. The A/C failed for two consecutive years since the installation in Jan 2007. My 4-year old son was unknowingly inhaling Freon the whole time next door to a leak. A check on Consumer Report found Maytag ranked among the most repaired brands across a broad category of products. A quick check on the website turns out hundreds of Maytag horror stories. Yet Maytag had the audacity to call this "Worry-Free Performance".
(2) For all the capital letters and acclamation mark for the "Worry-Free Warranty!", my unit fit every description, yet Maytag's customer service line does not even admit it is a Maytag product. They insist it is a Nordyne product. Nordyne insist it is not their problem either and give me another phone number. Unknowingly, I was talking to an insurance company Equiguard who misrepresent themselves as Maytag.
Equiguard refused to acknowledge it is a product quality issue, led me to an adventure to find an authorized dealer, duped me into paying up-front, and then renegade in reimbursement. Did I read "10-year both parts and labor"? Where does it say diagnosis is not covered? If not covered, why the $35 refund? Where does it say "deductable" that Equiguard now claims? When the product was diagnosed by an authorized dealer to be not working, why insisting on a full leak test that they now refuse to reimburse?
(3) Yes, my unit is less than 5-years old, and both the compressor AND the heat exchanger leaks. It fits every description for whole-unit replacement, yet Maytag gives the repairmen only the coils. The two service men worked 10.5 hours straight to dissemble the entire compressor using my home as the assembling factory. They kept cursing Maytag who made it "much worse than a new install".
(4) What a joke! The (866) 262-9824 number is for Equiguard, the insurance company who refused to help. Maytag substitute customer service with insurance company lawyers, and claim to have "set a new standard" in customer assurance. Yes, a new standard beneath LOW and almost obscene! After 4 months, Maytag still have not found ONE dealer who will service my unit without demanding up-front payment from me. Where is that NATIONAL NETWORK OF MAYTAG HVAC DEALERS?
I can only conclude Maytag does not have any intention to keep any of the wonderful promises. Maytag is a fraud because: (1) It used sales practice/literature with fraudulent claims to misled customers into purchase. (2) It manufactures poor quality products with multiple defects, yet advertised as "most reliable". (3) It cannot produce any dealer to do repair without up-front payment yet advertise as "dependability promise".
(4) It made and then reengaged verbal promise in diagnostic reimbursement if the problem is related to the product. It forced me into full leak test then asked why it was so expensive. (5) It failed to honor written commitment for "entire unit replacement" when the product failure met all descriptions. (6) It cultivated a disorganized corporate culture that is at once incompetent and indifferent.
Please tell me why, as a customer, should I be led to run in circles between Maytag, Whirlpool, Nordyne, Equiguard and Maytag dealer, with nobody responsible for anything? I conclude Maytag does not have the decency to delivery on any of their promises, nor do they care what you think. The "lonely repairman" is indeed long dead.