GEORGIA -- I own a Maytag Maxima 6000 washer. It was supposed to last a good 10 years - at least, according to the fact that is has a 10-year drum/motor warranty. I took that into account when I purchased my machine. My washer suffered a minor injury in a move, such that the front control panel and electrical board were broken. Easy fix (not too terribly pricey, when compared with buying a brand new machine of equal caliber)... unless they no longer make that part.
Apparently, there is nothing that can be done because that particular part is not actually under warranty. So, even though I am perfectly willing to pay for that part because my machine should theoretically last me another 5+ years, Maytag customer service representative "Blake **" believes there is nothing anyone can do for me there at the Maytag corporation.
So, I am here to let the public know NOT to believe Maytag's lengthy warranty claims.... if the part you need is not actually under warranty, they might decide they will not make it anymore - and then you are just out of luck - your appliance doesn't actually get to live its full life, and apparently Maytag really just doesn't care at all that you wasted your money.
NEWARK, NEW JERSEY -- On Feb 13, 2013 purchased a refrigerator from Home Depot. On June 24 the piece of crap stopped working. I made a phone call to the warranty company about a problem I was having with my Maytag refrigerator that was not cooling. Home Depot transferred me to Maytag and Maytag transferred me to a local warranty company to come out and look at our refrigerator.
Dan Mark Appliance representative came to inspect the refrigerator and found the compressor was no good. I asked him "how does a compressor fail in such a sort time? Let me guess, made in China?" jokingly. He said "this is common with this manufacturer." I said, "Really I wish I knew this before I bought this $850 pile of junk." After waiting for a week I decided that the service company was not coming back to resolve the problem.
On July 9th I called back and they told me it would be another week before the part comes in. July 18th I have to call again to find out where the part is. "Oh, no one called you? It should be there around the hours of 2-5 pm." Thanks for nothing. The Fridge got repaired at 3:30 pm that day. At this point my food is spoiled and I asked for reimbursement. Maytag says they are not responsible for the food. It's not covered in the warranty.
I called the warranty company again and reminded them that I had been without my refrigerator for more than 15 days. I was told that they were still looking into the matter but this is my thought: DON'T BUY ANY OF THEIR PRODUCTS, LOOKS LIKE THEY ALL SUCK..... This has convinced me that I will never purchase an appliance or a warranty from Home Depot again. I will not hesitate to let anyone know of the experience I have had with the warranty company contracted by your company.
WASHINGTON, DISTRICT OF COLUMBIA -- DON'T BUY THE MAYTAG SERVICE PLAN!! I don't typically write reviews, but my experience has been so appalling that I had to do it.
I have a Maytag washing machine with a broken face plate (meaning it will no longer turn on). I called Maytag for a repair and was told to purchase their service plan in order to have my washing machine fixed. I paid $400 for the plan and was then, after inspection, told that the part I needed was back ordered for 3 months!!! I found another service provider who had the part in their warehouse and could fix the washer within the week, however Maytag would not cover them. This meant if I wanted my machine fixed I would have to pay an additional $500.
I tried to cancel my Maytag service plan since it would take 3 months to fix my machine, but they said I couldn't cancel it until 60 days had passed. Or I could try and cancel now and sacrifice $100 of my service plan and a portion of the plan (Which equaled $200 total). This cancellation and refund would also take over one month and would not be guaranteed. So that means that I would have to wait 2 MONTHS without a guarantee!!!
In the meantime I have been spending a lot of money at laundromats and inconveniencing friends. All I want is to have my washing machine fixed. I am willing to pay for it, but I think that 3 months is a crazy amount of time to wait for a repair, and all the hoops I have had to jump through have been especially painful.
Maytag overall has a terrible service plan. DO NOT BUY IT!!! It is outsourced to a third party and Maytag will not help you if anything goes awry. They send you through a chain of about 5 connections until you are told that you are basically out of luck and have to wait 3 months plus to have your machine fixed. I will never recommend this to anyone, nor will I ever buy a Maytag product again.
BENTON HARBOR, PENNSYLVANIA -- I purchased this MMV5208WB1 unit in December 2012 as part of our kitchen remodeling project. I read reviews on the Maytag site and on the Lowe's site and it sounded like a decent product. I wish I read Amazon!
We installed the unit in January and it seemed that it would go into Demo mode for no reason. We used it for a week or so and called service. They came out to diagnose the problem (trip 1) and decided it was the motherboard and they would need to order it. They were out 2-3 days later to install the motherboard (trip 2). A few days later after having a bag of frozen vegetables in for 15 minutes to get warm, I called again. I asked if they could replace the unit and I was told, "after three of the same issues during the warranty period, the unit will be replaced." They came out and diagnosed the problem as the magnetron (trip 3). Of course, they had to order that.
They were back two days later to replace it (trip 4). Two days go by and we have the same problem. I called again and told them I wanted a new unit. I was told, "I'm sorry, we can't do that." (I was not a very pleasant person the rest of this conversation). They were back out and decided it was a faulty thermistor (trip 5). They were back 2-3 days later to install that (trip 6). They stuck around to see how it would work and it had the same problem. They decided it was a contact in a switch. We are now waiting for them to replace it which will make 7 visits from the Maytag Man.
Service was here for the SEVENTH time in the past six weeks. The unit still does not work. The technician said he didn't think he could do anything else and left. I called Maytag and told them I want the unit replaced. The CSR could not authorize it. I spoke with the customer service manager who told me that they could not replace the unit until Maytag determine that it was not repairable. She is turning it over to Technical Service who will decide if I am worthy of a replacement. I have filed a BBB complaint and, if I do not hear back from Maytag within 24 hours, will be filing small claims action against them.
I wrote similar reviews on Lowe's and Maytag sites and they were rejected! I guess they don't like negative reviews. Lesson learned: Always check unbiased review sites!! Avoid Maytag appliances! I know I will. (Oh, it is nice to have a light over the stove. I just wish it doubled as a microwave.)
VA BCH, VIRGINIA -- I am an independent home appliance service provider and have been for over 30 years when I began in this business there was nothing better than Maytag washers and Dryers but when Maytag stopped building the original product they built their reputation on in the earl 1990's, they began their financial decline until ultimately Whirlpool Corp. bought the NAME. And the NAME is all that's left!!!
Let me tell you Whirlpool products are worse today than they ever were as far as quality is concerned. And believe me quality is no longer the guideline. The engineers may as well be Etch a Sketch artist if you shake it will fall apart. Greed is a terrible thing and before you know it another Big American Co. Will be owned by a foreign country. At this point Whirlpool / Maytag is just as bad as LG and Samsung appliances and it's damn shame.
I have a Maytag Refrigerator, Stove, Washer and Dryer. I used to believe Maytag meant QUALITY which is why I bought my appliances from Maytag. Not only is Maytag no longer a Quality product, they don't care about their customers. It would appear they manufacture appliances to last 12 months and after that watch out for the repair bills.
I bought my washer and dryer when I retired two years ago and the washer already requires over 480.00 in repairs! I also have spent over $400.00 on my refrigerator in the same time period. It does not get used that much and has worn out already. I bought Maytag so I wouldn't have to worry about appliances anytime soon. Boy was I wrong. I wouldn't buy another Maytag or Whirlpool product ever again.
Yes, Maytag has been bought out by Whirlpool. Whirlpool manufactures for other brands as well. Beware before you buy! Don't bother calling customer service either, they couldn't care less about your problems with their appliances. They tell you that you should have bought an extended warranty. I guess they know there isn't much chance of the appliances lasting beyond the original 12 month warranty! I told them they had lost a customer and they didn't seem to be too concerned. Hope this will deter others from having to go through what I have faced.
Hello robert.burke. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer and refrigerator. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial numbers of both appliances. Please also include the name of the site you were contacted on (My3Cents) along with your user name (robert.burke), and your ticket number (40348). We would be more than happy to review your concerns further. Best regards, Amber.
After years of bliss with my old Maytag washer, it was finally time for a new one. I broke the bank and bought the bravos XL. What a mistake. Hate it hate it. Not enough water in wash cycle, rinse and spin turns clothes into knots and stretches them completely out of shape. Hand wash isn't gentle enough and every cycle takes forever.
I was sucked in by the clear lid and "energy efficiency" and missed that I couldn't control the cycles, speed, or rinse temperatures. Our clothes aren't clean, but are misshapen and wrinkled. If I could afford it, I'd set it on the curb and buy another one. Oh yeah, and you have to run an expensive " washer cleaner" through it after every 30 loads. With a house full of kids, 30 loads comes along about twice a month. I am so disappointed in the product and disgusted that I bought the darned thing. I may be off Maytag from this point on!
I purchased a Maytag refrigerator through the Home Depot, within three days I realized it wasn't working properly. I came home from work one day and found water all over my kitchen floor. I called the 800 number that was given on the receipt for any problems with products. Well they told me they could not replace it until their technician inspected the Fridge and determined if it was repairable or needed to be replaced and they did not have an appointment available until one week later.
I had to wait 7 days before someone came out. Within the next three days I called again because the fridge had stopped working altogether, wasn't cooling at all, to find they were closed, they were not available on weekends. So I went directly to the Home Depot. Home Depot Rep. told me there was nothing they could do for me to wait for my appointment date. Well on my appointment date the technicians (2) came out and inspected the fridge and told me they could not fix it, that it was a manufacturer defect and I should get a replacement. Well they made their phone call and reported their finding.
Well Maytag wasn't satisfied with that. They wanted me to stay home another day from work so they could send someone else to look at it. I said "no way am I staying home another day from work." They were persistent and would not give. I told them "I wanted the refrig out of my house. It wasn't working and I wanted to return it and get my money refunded." Well of course they weren't going to do that. Either they told me I had to let someone come to the house again.
I said "I thought this was the purpose of the technician that were in my house to make the inspection and determine the outcome." They said "Oh no those guys are just delivery men. They are not qualified to make that decision." I asked "why are they in my house?" I was told "the Home Depot sent them." I said "I was told a service Tech was being sent to my house that is why I told the day off from work. I don't need delivery men." Well the point is they would not take the refrig back.
They down and out refused and they told me they had no record of me calling within the 48 hrs their policy stated for replacement of appliances. Which is a lie. I called them within 3 days of the delivery. Their policy did not state 48 hrs. I read the return policy. It states 30 days. Anyway after arguing with them I went to the Home Depot. They said If I returned it, it would be at my own expense for me to bring it in myself. Eventually Home Depot took it back and refunded my money. But I will never purchase a Maytag product again. I made sure all my friends and relatives are aware of how Maytag treats their customers.
I like many others was going to purchase an extended service contract with DEPENDABILITY PLUS; I won't even place the Maytag name in front being Maytag has nothing to do with them. They're a 3rd party company using the Maytag name for business (which Maytag/Whirlpool should put a stop to). First off the company is a complete rip off! I wouldn't trust them to throw dirt on a casket if we were grave diggers.
I was on the Maytag website and noticed the extended contract was cheaper than what was offered when my husband and I purchased our new washer/dryer set. So we decided to go ahead and extend online. After submitting all of my information including payment I received an error message stating there was an error in getting my conformation code but it will be emailed to me within 24-48 hrs.
Something seemed a bit odd so I called and spoke with the 1st representative who also seemed a bit odd and off when she quickly looked me up and was so eager and happy to say "Oh no payment's gone through I can take that now for you!" Was she serious, I mean did she really think that I was going to pay again twice? May I add that upon calling them the 1st time I was placed on hold too many times to remember because they had incorrect information in "their system" on me such as address, purchase date names and numbers!
I couldn't figure out how they even had my address listed as a PO Box when I've never contacted them before. So after getting all of that straight (so I thought), I hang up with the off the wall money hungry rep., I wait a few minutes then I call back because something didn't seem right. Now the 2nd representative tries to verify my mailing address for security reasons...uh this is very interesting. So after he looks up the account in "their system" I'm on hold again!
Here we go ROUND 2! Once again they have incorrect information, so I'm on hold again and all of a sudden we're disconnected. I call back for ROUND 3! Rep. Number 3 seems to be legit. I explain to her the issue (3rd time doing so in 1 hr). She then tells me the company has been experiencing web issues. After this blah-blah-blah she quotes me an over the top price which is obviously way more than what I thought I was paying for online. I then tell her that's way more than online and asked why. So after some more blah-blah she and a supervisor agree to honor the online price if the payment didn't go through online.
I was then instructed to give it a couple of days and call back if I don't get the confirmation email. I take the rep's name just in case someone all of a sudden develops a case of amnesia. OK so I wait and wait and wait, a week later still no confirmation email. I go back to the site which doesn't even let you get further than entering what type of appliance you want a quote on before giving a website error message. Here we go again ROUND 4! I call and immediately tell the representative that unfortunately gets my call that I would like to leave a message for representative 1. being she took my call and was familiar with the situation.
Rep 2 then goes on trying to sell me an extended contract costing more than the online site and more than what all 3 reps quoted to me last week! WHAT ARE YOU SERIOUS! Here we go again, after going through the entire story again he tells me they can't honor the price, I say "yes a representative and supervisor told me on XX date that it will be honored they would have to handwrite in the price." Once I say that he all of a sudden remembers... "oh yeah thank you for saying that, yes they can."
He puts me on hold then comes back telling me "oh my supervisor says we can't." I tell him "put your supervisor on the line!" ROUND 5! She gets on and once again I explain the situation she says the same blah-blah, I tell her put her supervisor on because she's not making any sense to me!
Here we go ROUND 6! This lady gets on the phone trying to say whatever while cutting me off whenever I try to speak! Now by this time I have an outer body experience and let her have it while still being the professional that I am. I tell her it's time out for her to be talking to me she needs to listen because I'm the paying customer! She gives me the same old blah-blah then says a reps. word doesn't hold up...uhh OK! I let her know that I will add to the 200 something complaints already placed on their company within the past 4 months to the BBB.
I also let her know that I hate handling business over the phone especially when the person on the other end isn't in the same state or location because you always get the runaround and that I like to say what I have to say in your face so nothing gets twisted. She apologizes for me feeling that way and says she will discuss this at the morning meeting to see what can be done but doesn't guarantee anything... well go freaking figure! By the way they never put me through to Rep.3's line saying at first they couldn't when I was told they could, then after I pointed that out to them they tried to say they didn't know who she was then covering that up by saying "well she's not in today."
ROUND 7! So the supervisor calls me back the next morning with more blah-blah, when she finishes I then try to tell her that "It's OK because my we've decided not to go with their rip off company and will contact BBB." She tries once again to cut me off so I say what I have to then as politely let her discuss anything further with my dial tone!! TKO I'm so done with those idiots and will write a complaint on every complaint board that I can find! My advice read the complaints and DON'T PAY THEM ANYTHING, THEY ARE RIP OFFS!
I purcahsed a Maytag dishwasher from Home Depot that was delivered to my rental property located at Bloomfield, NJ 07003 on 01-Aug-09. The Tenants/** and her husband ** moved in the weekend of 8/9.Aug and discovered that the dishwasher was not working. I called Home Depot on 10 Aug who stated that they could not do anything for me until we contacted Maytag and give me Maytag's number. I called Maytag who scheduled service on 14. Aug.09. We advised them that we would appreciate them to come earlier. Maytag scheduled an appointment for American Home Appliance Service to come out of the property - they sent an individual named **.
When he arrived, he asked my tentant' mother who answered the door "where is the good" - a derogatory name for a Chinese. At the time he did not know that the lady was my Tenant's mother who stated that "I'm the gook's mother". Prior to leaving the property on 12. Aug. ** stated that the item was defective and needed to be replaced. I called Maytag and advised them. They stated that they cannot do anything for us because ** had not submitted his report. I also called Home Depot who stated that they could not do anything for us because they had to wait on Maytag.
I called American Home Appliance Service today and spoke with a ** was was nasty-rude-ignorant among other things. She stated that ** brought the paper work into the office today. I asked her "why it took so long?" and she stated that "that is the way it is." I told her that that was unacceptable and that I would like to speak to her manager - she hung up on me - I tried calling again - she kept hanging up on me then left the phone off the hook. ** then called my Tenant, ** and told her that we have no choice but to have it repaired. I called Maytag and advised them of such.
I told Maytag that I do not want that kind of business in my property again and that I wanted the dishwasher replaced - Maytag - ** at 866-640-7146 XT 3561 stated that their contract w/Home Depot is to repair the dishwasher and that the retailer, Home Depot has the authority to replace the dishwasher. I called **/manager at Home Depot 609-585-0411 who stated that they cannot do that. I told her that my perception of this situation is that it is okay for them to deliver a defective product w/out the option of them replacing it.
According to them, it is okay for my tenants to be inconvenience by taking time off from work for a couple of days already and for me to spend countless hours on the phone trying to deal w/the situation. I purchased a new product from the retailer but a defective product was past on to the customer who must now deal with repair issues with no recourse offered but the unacceptable issue of having to have it repaired.
I am still getting the run-around from Home Depot and Maytag. Neither is willing to replace the defective item but wants to repair it but parts have to be ordered first. This situation can cause me to lose the lease with my tenants who have already been insulted by Maytag's Authorized representative, ** from American Home Appliance Service and **, the rude and ignorant "customer-care" individual. A customer should not have to settle when they purchase a new product - we are concern as to what other issues we will have with this defective product. Please help us.