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Maytag Corporation Atlantis Series

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Maytag Washing Machine
Posted by Wmertz on 10/23/2003
WILLCOX, ARIZONA -- In December of 2000 I purchased a new Maytag Atlantis washer and dryer. I have six children and plenty of laundry. I grew up with Maytag products. My mother would only buy Maytag brand washers and dryers and had given me a washer/dryer set that was 20 years old and still working when I gave it away to purchase a new set. I needed a dependable machine and felt certain that I would receive years of satisfying, dependable service from Maytag. Unfortunately, this is far from what has happened. The dryer has been fine, but my washer began having problems within 1 year of my purchase. It began with an unusual noise during the spin cycle. It was still under manufacturer's warranty so they replaced the motor. I purchased an extended warranty (through Maytag Dependability Plus)which has at least saved me the hundreds of dollars on repair bills. Since May of this year (2003) this washer has had the pump replaced twice, the transmission rebuilt, then replaced, and a bearing replaced. It has been in various stages of working condition for the past year. At times I have had to go without a washer for up to a week and a half. The sound that I originally heard has never gone away. It is a loud, shrill, whirring sound during the spin cycle. Then it develops into a clanking sound and eventually occurs during the entire wash cycle. Eventually it does not spin at all. The repair technician is as frustrated as we are. He has even held the phone up to the machine for the Maytag technicians to hear. They say things like "we don't really know what is causing that, try replacing ......." or "let's just leave it alone and see what develops." Bottom line is that it has never been fixed and doesn't seem to be "fixable." I have contacted the Maytag company multiple times - they refuse to replace the machine. I have contacted Maytag Dependability Plus (the extended warranty holder) who refuse to replace it unless four separate instances occur. However, they do not consider it separate unless it happens more than 30 days apart. In other words, I could go on forever having repairs done all as ONE Incident!! I feel cheated and thouroughly disappointed in the Maytag company - I'm having second thoughts about their products' quality, but even more so, I have TOTALLY lost faith in their customer service. Obviously customer loyalty is not one of their priorities. Overall, I still hear from the industry that Maytags are usually very good machines that require few if any repairs. Every manufacturer produces a "lemon" now and then and I feel I got one. Maytag and the warranty have already spent more money on this machine than its worth! I just want them to replace it.

Remember the Maytag repairman who was so bored because he never got called out to a service call. After all, Maytag is so dependable that they hardly ever need repair. Well, send him to my house - he won't be bored anymore!!!!
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Posted by Anonymous on 2003-11-10:
and their warranties and service are even worse. Dont expect to get it fixed properly it most likely wont happen.
Posted by Anonymous on 2003-12-01:
I have a friend who has a Maytag washing machine which she spent about $1000 dollars on. The thing is always having problems and when she calls Maytag on it they come out and tell her that its the soap shes using and they wont do anything about it. So my advice is to never buy Maytag appliances.
Posted by Anonymous on 2003-12-04:
I just read the lady's complaint in AZ about her washer. I have the same problem with my spin cycle making a loud wirring noise and sometimes loud clanking and I had the repair man out before the year was up to repair it and he told me I was loading my clothes wrong and it made it uneven. I have been doing laundry in cheap washers for many years and that has never been a problem. Now in our senior years we finally could afford a good washer to last us for the rest of our lives, it burns up on us in the second year. It has been a week and we are still waiting for the repair man and now his truck is broken and maybe can get here friday or monday. This is supposed to be a good product, what happened? Also, when the repair man was out he told me that these are not really Maytag products, they are made by another company and have a Maytage name. If we wanted a Maytag product we would have to pay in the $1,000 range not the $500.00 range that we paid. If the repair man ever gets here I'm sure it will not be covered by Maytag because it is almost 2 years old now. My advise to anyone with this problem is insist that it is repaired before the year is up because it won't go away. I'm glad I was home when this started to smoke it could have caught on fire and maybe burnt up our home.
Posted by Anonymous on 2004-01-06:
We, too, spent extra money to purchase a "reliable" appliance - a Maytag - and have had a very bad experience. The washer is very noisy, it is destroying my clothes (the edges of all my towels are frayed), and the LOUD "screetch" at the end of each spin cycle scares the daylights out of anyone in the house when it happens. It is tremendously loud. We also purchased the matching dryer and I am not entirely pleased with it either. It is supposed to sense dryness but doesn't: it just runs for a shorter period of time when you set it at "less dry" than it does if you set it at "more dry." It operates strictly on time, not on dryness. We feel we have been defrauded.
Posted by mslily on 2004-05-18:
I, too am having major problems with my Maytag Neptune. Granted, it's 5 years old but I've had machines that have lasted 14 years thru 2 kid and a Harley husband!! I live alone now so you know how much laundry I do. First the bearings on the drum gave out and now the service man tells me that the control board has gone bad. After talking with a Maytag rep, they did agree to pay half of the repair to the drum since the warranty is outdated...big deal!! If one more thing goes wrong, it's Maytag to the dump and back to Whirlpool (or Sears) for me!!
Posted by AnnaTP8 on 2005-04-25:
I have a Maytag Atlantis. Did not buy extended warranty. May or may not be mistake. I have had it for 2 1/2 year and it makes this awful clanking sound through the whole cycle, started only part of the time, just like your review said. No one knows what to do and Maytag Corp is unhelpful. Going to replace it.
Posted by cubbiebear1060 on 2005-10-12:
I purchased the Atlantis in Sept,2001. I totally loved this machine. Luckily I did not cancel the extended warranty from Best Buy. On 9/22/05 Best buy sent Maytag out to repair my washer. The washer started out making a squealing noice during the spin cycle, then a clunk,until it would not spin at all. Repairman replaced the transmission. After he left I noticed in the box with the old trans is a brand new hub bearing kit. Within 48 hrs, the washer was back to squealing. Best buy sends Maytag out again. This repairman replaces the pump, still squeals. So he oils the motor, replaces the brakes and puts on a new belt, then proceeds to tale off the new pump and put the old one on.The machine still squeals. While he has the machine tipped to the back you can see the trans spining and it appears to me to hesitate at one spot. (Of course I mentioned that to him and had also showed him the new part which was left in the box.) The machine still squeals ao he tells me it will work itself out. How long? about a week. (While he was here he recieved a call to go back to someone's house because the machine was still doing that) He leaves so I do 1 load of laundry with the squeal. Next morning while washing another load, the squealing turns to grinding and will not spin. I called Best Buy and am asking them to please send out one of their guys because obviously Maytag isn't doing it right. Unfortuntally, since it wasn't repaired properly the have to send Maytag. So here I am waiting again for them to come out for their 3rd visit in 2 weeks. I have been looking for a new stove (10 yrs old)and dryer(11 yrs) Maytag was the stove I wanted ($1900.00)but given their poor repair record I will find another brand.
Posted by handle this on 2007-03-15:
I am having the exact same problem. It's a really loud screeching and/or whirling sound during the apn cycle which eventually stops the machine from spinning. I think that it may be in the brake mechanism. Going in for a look later this week.
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Washing Machine is JUNK & Service SUCKS
Posted by Michaleksj on 08/04/2004
DO NOT purchase a Maytag product. I have had nothing but problems with my supposed top of the line $700.00 washing machine from day one. 6 months after purchasing it trouble began and has been endless since. 3 months into my second year. Warranty only covers parts. And after never fixing the problem that was first noticed at 6 months I get to now pay the labor for repairs. The statement All Parts under warranty for 2nd year did NOT include the belt that was needed during the transmission replacement. No response from Maytag after complaining multiple times. Allow me to pass along to you the insight and wisdom I received from each and every Maytag Authorized repairman that I have had to my home fixing this worthless washing machine "Best thing to do is buy a different washing machine" Someone get a class action started and count me in.!
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Posted by PeskyKittyButt on 2004-08-05:
OK, you had a copy of the warranty so you knew what was covered. Also, do you really think saying something "sucks" will get you taken seriously? I realize you're frustrated, but using foul language will get your letter chucked out the window or into the garbage.
Posted by dude on 2004-11-16:
Maytag does suck! I do not own a Maytag machine but I just returned from a new laundromat that had all new Maytag machines. Maytag has had a reputation for years for their products being very reliable. But in the past few years they have really slipped. If you read Consumer Reports, a non-profit product testing organization, Maytag products now have a high frequency of repair. I lost a lot of money tonight in Maytag machines and it is hard to believe how these newer machines could malfunction this badly. A couple of the top loading washers, the water would not drain out, so I had to pull my clothes out soaking wet. Be smart and subscribe to Consumer Reports or go to your local library and read them before you make a major purchase. I'd like to make a generalized statement that is not necessarily aimed at Maytag. There seems to be no limit to corporate irresponsibility and greed in the year 2004. Be very careful, don't get screwed.
Posted by mama99 on 2007-06-01:
I happen to own this washer (MAV9501EWW) and it is by far the best washer I have ever owned. I have three kids so I have been running it almost constantly for two years now and never had a single problem. It also gets stains out like nothing else. I started searching for it online because I wanted to recommend it to my Mom, who needs a new washer, and I ran into this bad review. I think it is only the few unhappy people who ever post reviews, while the many happy people don't bother!
Posted by Kiki1 on 2007-08-24:
I also HATE my 3.5 year old Maytag washer, it has started making all kinds of noises and now is in need of repair. I was extremely disappointed with this machine, I mean what happened to the days when washers would last for over 10 years. I will NEVER again buy a MAYTAG Product. I'm with you Uncle Boo.
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Atlantis Lemon Washer/Dryer
Posted by buckaroo on 07/11/2005
DAVIE, FLORIDA -- I owned an Atlantis Washer & Dryer, in the year
and a half the washer has eaten at least $1000.00 worth of clothes. It also left lint on everything we washed. It did not ring the clothes out at all, even after recycling the washer to ring out again, however the clothes stayed wet. Best Buy came out 5 times to repair it, they said nothing was wrong, but replaced the agitator, then became worse. Maytag wouldn't replace anything, washer or clothes. Dryer is now smelling like it is burning. We will never, ever consider a maytag again.
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Posted by Slimjim on 2005-07-11:
Maytag should never have offered the Atlantis design. It’s nothing more than a Magic Chef/ Norge with a higher price tag. It exists so Maytag has a lower line price point, but the design is nothing like the standard line built in Newton. With this line’s quality questions together with the early Neptune model troubles, Maytag must have taken a serious hit in public confidence with the brand name.
Posted by Slimjim on 2005-07-12:
Sigh,..1. Maytag’s acquisition of Chef in relation to my post has no relevancy on whether the MC nameplate still exists. 2. Magic Chef Appliances are still made under Magic Chef branding as always. That’s the topic, not some rogue “heatpump” (ROFLMAO) brand.
Posted by Slimjim on 2005-07-13:
Hmm Admin PLEASE Read. Seems some of my clarification to poster has been removed. Why should we bother offering our advice if certain entity(s) can just cr@p on it without our ability to offer defense or CORRECT information to the complaintant? To Poster, your Maytag washer is built using the old Norge/Magic Chef design. No debate-fact. Maytag owns the Magic Chef name and production. Same stock, same company- fact. The Magic Chef line of appliances are produced and sold as we speak. No debate-fact. Whether the brand name is still marketed or not is irrelevant to my point that you have a Norge/Chef with the Maytag name slapped on it-again fact. Very simple point was all I was stating. Too bad someone with a "heatpump" problem decided he was informed about something.
Posted by jumbalaya on 2005-07-14:
SlumJim, the Admin obviously has read your posts and deleted them. You act as if your ridiculous posts were deleted by error. We can stomach just so much of your ridicule and incessant ramblings. Thank you Admin.
Posted by Dr. Jeecheroo on 2005-07-14:
Yeah, I think it's completely and utterly pointless to be arguing over washers and dryers.
Posted by Slimjim on 2005-07-15:
How would you know what happened Jumboliar?
Posted by Slimjim on 2005-07-15:
http://www.a-1maytag.com/magic-chef-home.htm. Instead of continuing to argue when you are proven wrong, why not search this site and see if you can get that new heatpump afterall.
Posted by Slimjim on 2005-07-15:
So I put a link that SHOULD shut you up. You follow with a link that confirms 1.Maytag owns chef, 2. chef still exsists as now a Maytag owned brand (see question, what has that to do with Maytag), and as a bonus,3. now you know Lennox can help you with that heatpump. Are you done flaming this review with your "uninformed" statements?
Posted by Slimjim on 2005-07-15:
A heat pump is used to have compressors work as heaters. Maybe you should research that before you come back yet again wrong. I thought you said you were in Milwaukee? Is there a Milwaukee in Florida? Biz seriously, you need to stop. You have no idea what you are talking about even when proven. It's clear you are here just to argue, and that's fine by me. I’m not letting a poster have to weigh-in the content of your petty interference which is nothing but the opposite of whatever I say before you butted in.
Posted by Slimjim on 2005-07-16:
"Heat pumps are" or "a compressor". Does that help your feeble mind follow?
Posted by Slimjim on 2005-07-16:
Why don't you lend me one of Vasoreback's spelling tools? Your posts clearly indicate you're not using them. Lol
Posted by Slimjim on 2005-07-16:
Well fork it over then nicboy.
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Maytag Atlantis transmission # 3
Posted by Sanlee on 10/07/2009
My story is not unlike the rest of you that purchased that high dollar piece of junk. Within the first year I had to have one transmission put in the clunker. Then within the next 1 1/2 yrs another..........now here we are again and time for another one. Lowes sent me back to Maytag and Maytag helped with the repairs but then the last time it was well, we will give you a 10% discount on a new one. I said what do you mean a new one this one is not 3 yrs old. Why would I buy a new one when this one has a better warranty than Lowes offers on the new ones. I have a 5 yr warranty through Maytag on the Transmission and 10 on the drum and the new ones have a one year warranty on them. What makes Maytag think I want to buy another one from them. There should be some recourse for us that spend that kind of money on an appliance. 600. dollars a lot of money in my book. and for them to offer you basically 60 dollars off a on new one when the one you have is less than 3 yrs old. This is disgusting to say the least.
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Posted by Anonymous on 2009-10-07:
yeah they pretty much screwed the pooch by lowering their warranty.

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Maytag Atlantis Washer & Dryer Love Them
Posted by BECKALECKA on 08/04/2009
Been wonderful. Never have broke down. Great!!
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Maytag Atlantis Washer and Dryer
Posted by Shelleyr on 06/13/2009
We purchased a Maytag Atlantis Washer and Dryer in 2004, and it was NOT cheap. The dyer was an absolute piece of junk! (The washer not much better, will get there in a minute.) Within the first 12 months the dryer started squeaking as the drum turned. Shortly after the squeaking started the igniter had to be replaced; our model is gas. That igniter bit the dust in less than a year and a second igniter had to be installed (at $170.00 a pop!). Shortly after that, one of the paddles in the drum came loose and fell out while drying a load of clothes. I called the repairman—again—he told me it would be a $50.00 service call and 2 hours in labor just to tear the drum apart to screw that paddle back in. I chose not to have it replaced since we had already spent a fortune having two igniters installed. Where the screws came lose there were rough spots in the drum; thus, I could no longer dry my dedicates in the dryer. Ok…if that is not bad enough, last week I was drying a load of clothes and the dryer started making this very loud grinding noise as the drum turned; I went in and immediately turned it off. When I opened the dryer door half the felt gasket that goes around the front of the drum was in the dryer! Uuuuggg……. I am fit to be tied and dealing the “Maytag people,” is a waste of time. After the felt gasket came out of the dryer, we took it out to the curb and I bought a Kenmore.

The Atlantis washer has not broken down like the dryer has. However, it does a crap job of washing the clothes and is now starting to make squealing noises when it spins the clothes out. I am sure it is just a matter of time before it too bites the dust...

I will NEVER, NEVER, NEVER, own another Maytag product and they will never see another dime of my money! I would rather go down to the river and beat my clothes on the rocks by hand than purchase another one of their crap products!
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Maytag Atlantis
Posted by Humingbird on 03/25/2009
I have a Maytag Atlantis that is less than 5 years old. The gears are shot and it sounds like a jet taking off when it spins. I was given a $300.00 repair cost. Obviously I wouldn't spend that much to repair this piece of junk. Plus I will never have another Maytag appliance of any kind in my home.

The Maytag man must be keeping busy now that they are proving to be junk.
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Posted by Anonymous on 2009-03-26:
By gears,do you mean transmission? You might want to check the warranty,some of those models had a 10 year on the tranny.I think my all time favorite Atlantis model is the one that had the soap dispenser in the lid...
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Maytag Atlantis
Posted by Frustrated with Maytag Atlantis Washer on 03/06/2009
NEW YORK -- My mom's Maytag washer had finally seen better days and she being a loyal Maytag buyer researcher around and purchased a new Maytag Atlantis. From the very beginning the washer was junk leaving lint and soap powder on all the items washed. Call me crazy but isn't the purpose of washing an item for the end result to be the item to be clean and in good order to wear?

She had the repairman come and he told her that Maytag doesn't make the washers like the old ones, and suggested she switch to liquid detergent and try running a cycle with white vinegar in order to clear any remaining lint.

Needless to say this did nothing and the clothes have dried detergent and lint all over them and are an embarrassment to wear.

Does anyone have the address to the Maytag corporate office (not the customer service office)???

Thanks in advance!
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Maytag Atlantis Is Junk
Posted by Kennorling on 02/26/2009
MONROE, CONNECTICUT -- Bought Maytag because my mothers is 35 years old and still works good, my set about 8 years old has been repaired at least 4 times on each unit, I have become a expert at rebuilding their crap, have paid double and triple of unit cost in repairs....Contacted Maytag and the response was that they are sorry to lose me as a customer, don't know what I will buy in future but I will never spend money on any Maytag products every again, and will spend all of my days telling my story to anyone looking at Maytag products in stores.

Your customer service is the worst I have ever dealt with, you have ruin the reputation the Maytag founders work so hard to achieve.
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Posted by Slimjim on 2009-02-26:
The Atlantis junk should never have been allowed to carry the Maytag name.One of the many recent blunders Maytag has done to their decades old top reputation. These are the same machines available for years as Norge and Magic Chef. Maytag should have just left the MC name on them and sold them as a separate branding only.
Posted by qualityappliance on 2009-02-27:
Slim is correct, they sold these units for years through Montgomery Ward stores and after the BK had to find another outlet.
Posted by Anonymous on 2009-02-27:
Quality,remember the model with the detergent dispenser in the lid?
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Maytag Atlantis Motor Failed After 3 Years
Posted by Joani on 01/23/2009
After 3-years of good service the washer began making very disturbingly loud noise. The Maytag repairman determined the sealed motor bearings were shot. Replacement cost $400 for a $700 machine. Our previous Maytag worked well for over 19 years.
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Posted by Slimjim on 2009-01-23:
The Atlantis model is junk in comparison. Not your mums Maytag by any stretch.
Posted by qualityappliance on 2009-01-24:
The Alantis and Performa linse are the saame as the machines that previously were marketed with the Montgomery Ward, Norge and Magic Chef names, and as Slim aluded to, they are the bottom of the barrel.
Posted by Slimjim on 2009-01-24:
It always surprised me Maytag even put their name on these things.
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