I bought a matching Maytag Atlantis top load washer and dryer around 2005. We had problems with the washer from the first day. But I was a very very busy mother and thought the problem was me not knowing how to properly run the machine; sometimes, the spin cycle would just stop. Over the next year I would experiment with changing the buttons and dial combinations or redistribute the clothes, etc. In all instances, the spin cycle would eventually start working again. Over time I did start to notice a pattern. The spin cycle would work for a number of loads and then it would stop working.
But just after about one year of use, I noticed that the problem was worse when I washed with hot or warm water, when the spin cycle would stop after only one or two loads. I discovered that if I waited at least an hour, the spin cycle would start working again. It was a terrible inconvenience and added many hours to the task of doing laundry! By that time the one year warranty had run out. I made some calls and learned we would have to pay over $100 just for a service call -- not including parts and labor.
I decided to live with the problem and hoped that by some miracle it would either fix itself or not get any worse. I have lived with this unbelievably irritating and inconveniencing problem for all these years. At times, the spin cycle would start screeching. At times, it would stop working altogether and I would have to wring out the clothes by hand and dry them for a couple of hours in the dryer!! But then, the next day it would work again!
One time last year when it stopped and I couldn't get it working again, I gave up and called Maytag who referred me to a local Maytag repairman who did finally come to look at the machine. But I was so disgusted with his attitude and became so suspicious that he was not telling me the truth and was lying about what was wrong and how much it would cost, that I basically threw him out of my house and told him he would be lucky if I didn't file charges against both him and Maytag for criminal fraud!
Anyway, lo and behold the machine did start running again, but with the same spin cycle problems I had for 8 years. Today as I waited the hour for the spin cycle to start working again, I decided to look online for complaints and found thousands just like mine. So here is my three cents worth. DON'T TRUST MAYTAG ANYMORE!
We purchased a Maytag Atlantis Washer and Dryer in 2004, and it was NOT cheap. The dyer was an absolute piece of junk! (The washer not much better, will get there in a minute.) Within the first 12 months the dryer started squeaking as the drum turned. Shortly after the squeaking started, the igniter had to be replaced; our model is gas. That igniter bit the dust in less than a year and a second igniter had to be installed (at $170.00 a pop!). Shortly after that, one of the paddles in the drum came loose and fell out while drying a load of clothes.
I called the repairman—again—he told me it would be a $50.00 service call and 2 hours in labor just to tear the drum apart to screw that paddle back in. I chose not to have it replaced since we had already spent a fortune having two igniters installed where the screws came lose there were rough spots in the drum. Thus, I could no longer dry my delicates in the dryer. Ok…if that is not bad enough, last week I was drying a load of clothes and the dryer started making this very loud grinding noise as the drum turned.
I went in and immediately turned it off. When I opened the dryer door, half the felt gasket that goes around the front of the drum was in the dryer! Uuuuggg……. I am fit to be tied and dealing the “Maytag people” is a waste of time. After the felt gasket came out of the dryer, we took it out to the curb and I bought a Kenmore.
The Atlantis washer has not broken down like the dryer has. However, it does a crap job of washing the clothes and is now starting to make squealing noises when it spins the clothes out. I am sure it is just a matter of time before it too bites the dust. I will NEVER, NEVER, NEVER, own another Maytag product and they will never see another dime of my money! I would rather go down to the river and beat my clothes on the rocks by hand than purchase another one of their crap products!
My story is not unlike the rest of you that purchased that high dollar piece of junk. Within the first year I had to have one transmission put in the clunker. Then within the next 1 1/2 yrs, another...now here we are again in time for another one. Lowe's sent me back to Maytag and Maytag helped with the repairs but then the last time it was 'well, we will give you a 10% discount on a new one'. I said, "what do you mean a new one - this one is not 3 yrs old". Why would I buy a new one when this one has a better warranty than Lowe's offers on the new ones?
I have a 5-yr warranty through Maytag on the transmission and 10 on the drum and the new ones have a one year warranty on them. What makes Maytag think I want to buy another one from them? There should be some recourse for us that spend that kind of money on an appliance. 600 dollars - a lot of money in my book. And for them to offer you basically 60 dollars off a on new one when the one you have is less than 3 yrs old - this is disgusting to say the least.
My husband purchased a brand new washing machine for me. We shopped around and purchased the Atlantis, the middle of the road in pricing, but we thought Maytag was a name we could trust since our parents swore by them; also the Maytag repairman commercial that everyone refers to, how bored he is.
Well, everything went well for the first 2 years and then all of a sudden, the machine stopped spinning. It was the belt and the transmission. A sixty nine dollar service call and then a week and a half without a machine, and then $140 for Labor to remove the transmission and then put the new one in along with the belt, which took him no longer than 30 minutes total. With tax, that was $220.00. Luckily the transmission was covered under warranty.
The repair has lasted; however, another problem occurred two months later. Some pump went. So another $69 for a service call. This time, it was going to be in the area of $200 for the part because it wasn't under warranty and $50 for the labor.
Well, I paid the service call fee and told him to have a nice day. I went to the appliance store and ordered the part myself. My husband put it on. The part was $72 with tax. It took my husband ten minutes to put it on. These people are CROOKS!!! And now my machine is making a squealing noise on the spin cycle. I'm afraid to do laundry. I wished someone would get a class action suit against these idiots!!! I was told by a Maytag salesman that Maytag was cheapened because another company purchased them. How true this is, I haven't a clue.
In the meantime, I see hundreds of people with similar complaints as mine on this garbage machine we all bought and have sunk a ton of money into and/or have been inconvenienced by in one way or another. I really liked my Amana. :) Wished I would have stuck with that brand!
WILLCOX, ARIZONA -- In December of 2000 I purchased a new Maytag Atlantis washer and dryer. I have six children and plenty of laundry. I grew up with Maytag products. My mother would only buy Maytag brand washers and dryers and had given me a washer/dryer set that was 20 years old and still working when I gave it away to purchase a new set. I needed a dependable machine and felt certain that I would receive years of satisfying, dependable service from Maytag.
Unfortunately, this is far from what has happened. The dryer has been fine, but my washer began having problems within 1 year of my purchase. It began with an unusual noise during the spin cycle. It was still under manufacturer's warranty so they replaced the motor. I purchased an extended warranty (through Maytag Dependability Plus) which has at least saved me the hundreds of dollars on repair bills.
Since May of this year (2003) this washer has had the pump replaced twice, the transmission rebuilt, then replaced, and a bearing replaced. It has been in various stages of working condition for the past year. At times I have had to go without a washer for up to a week and a half. The sound that I originally heard has never gone away. It is a loud, shrill, whirring sound during the spin cycle then it develops into a clanking sound and eventually occurs during the entire wash cycle. Eventually it does not spin at all.
The repair technician is as frustrated as we are. He has even held the phone up to the machine for the Maytag technicians to hear. They say things like "we don't really know what is causing that, try replacing ......." or "let's just leave it alone and see what develops." Bottom line is that it has never been fixed and doesn't seem to be "fixable." I have contacted the Maytag company multiple times - they refuse to replace the machine. I have contacted Maytag Dependability Plus (the extended warranty holder) who refuse to replace it unless four separate instances occur. However, they do not consider it separate unless it happens more than 30 days apart.
In other words, I could go on forever having repairs done all as ONE Incident!! I feel cheated and thouroughly disappointed in the Maytag company - I'm having second thoughts about their products' quality, but even more so, I have TOTALLY lost faith in their customer service. Obviously customer loyalty is not one of their priorities. Overall, I still hear from the industry that Maytags are usually very good machines that require few if any repairs. Every manufacturer produces a "lemon" now and then and I feel I got one. Maytag and the warranty have already spent more money on this machine than it's worth! I just want them to replace it.
Remember the Maytag repairman who was so bored because he never got called out to a service call. After all, Maytag is so dependable that they hardly ever need repair. Well, send him to my house - he won't be bored anymore!!!!
SUNNYVALE, CALIFORNIA -- OMG I can't believe all the negative things I have read here. I purchased my machines in 2002 and as of today June 2015 I have never had a problem... can I be so lucky that I got the cream of the lot? Maybe I should go play the lotto.
NEW YORK -- My mom's Maytag washer had finally seen better days and she being a loyal Maytag buyer, researched around and purchased a new Maytag Atlantis. From the very beginning the washer was junk, leaving lint and soap powder on all the items washed. Call me crazy but isn't the purpose of washing an item for the end result to be the item to be clean and in good order to wear?
She had the repairman come and he told her that Maytag doesn't make the washers like the old ones, and suggested she switch to liquid detergent and try running a cycle with white vinegar in order to clear any remaining lint. Needless to say, this did nothing and the clothes have dried detergent and lint all over them and are an embarrassment to wear. Does anyone have the address to the Maytag corporate office (not the customer service office)??? Thanks in advance!
MONROE, CONNECTICUT -- Bought Maytag because my mother's is 35 years old and still works good; my set - about 8 years old - has been repaired at least 4 times on each unit. I have become an expert at rebuilding their crap, have paid double and triple of unit cost in repairs. Contacted Maytag and the response was that they are sorry to lose me as a customer. Don't know what I will buy in future but I will never spend money on any Maytag products ever again, and will spend all of my days telling my story to anyone looking at Maytag products in stores. Your customer service is the worst I have ever dealt with, you have ruin the reputation the Maytag founders work so hard to achieve.
DO NOT purchase a Maytag product. I have had nothing but problems with my supposed top of the line $700.00 washing machine from day one. 6 months after purchasing it, trouble began and has been endless since. 3 months into my second year. Warranty only covers parts. And after never fixing the problem that was first noticed at 6 months, I get to now pay the labor for repairs. The statement 'All parts under warranty for 2nd year' did NOT include the belt that was needed during the transmission replacement.
No response from Maytag after complaining multiple times. Allow me to pass along to you the insight and wisdom I received from each and every Maytag-authorized repairman that I have had to my home fixing this worthless washing machine: "Best thing to do is buy a different washing machine". Someone get a class action started and count me in!