FOUR Jennair appliances are GARBAGE and the "Maytag Dependability Plus" service is a joke!
FLORIDA -- We bought so-called "top-of-the-line" Jennair appliances only three years ago.
The dishwasher: Has had TWO brand new motors replaced, the entire "electronic panel" (the concealed controls) BRAIN replaced because "the moisture ruins the contacts in the computer brain."
Over the last several months (and we're TWO who don't use it as a bigger family would!) the racks have just completely fallen apart AND rusted which puts rust spots on all our dishes and flatware! It's been TWO MONTHS and THREE DIFFERENT people at Maytag Dependability Plus keep telling me "I'm ordering the racks for you today and you'll have them within ten days." I spoke to the FOURTH person today who, just as the previous three, said, "It looks like they entered the request, but no one actually ordered them yet." When I ask, "HOW do we GET someone to order them?" I get, "I wouldn't know what to tell you mam!" It's RIDICULOUS!!!!
Our Jennair, bottom freezer refrigerator has had THREE service calls. One, just five months after we got it was to completely replace the generator and the dryer! A technician broke the pull out drawers while trying to "confirm" they didn't work properly from Day One. I waited over two months to get those replacement parts. $500+ in groceries lost while waiting for the correct parts to be ordered and installed! One trip is just to see if you're lying about the repair and THEN they order parts! It takes THREE trips to complete ONE repair! HORRIBLE!
Our Jennair Stove and oven have had ALL the switches replaced THREE TIMES now. They "arc" from the wires and posts melting? Then they start to pop really loud while you're cooking. It's not the subtle clicking from the element turning on and off. It's more of a pop like you'd get from an electrical outlet! Dangerous! The racks in the oven never did fit correctly or slide in and out. Those were replaced thankfully.
The microwave has had to be uninstalled and reinstalled three different times now. Apparently it leaks!
One of the "technician supervisors" actually told us, "Yeah, most of these appliances they sell as high-end are basically crap because when the employees of Maytag heard they were being bought out by Whirlpool, you can imagine what happened at the factory." I said, "No, why would that affect them, it could be a good thing no?" He said, "Honey, I've repaired washers with BRICKS in them. They're all going to lose their jobs and they're screwing up all the assembly and you'd be shocked at some of the s _ _ t I see in these appliances!"
I recently found out that none of the employees were laid off. At least that's what Maytag Dependability said...