Maytag Corporation Dryers

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2.3 out of 5, based on 6 ratings and
61 reviews & complaints.
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Very Happy Customer
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Rating: 5/51
ALBUQUERQUE, NEW MEXICO -- We depend heavily on our washer and dryer in our household...laundry is a daily necessity (I have an embarrassing medical condition that causes many heavily soiled loads of laundry) we don't have the time to worry about our washer or dryer not running let alone sitting around waiting for repair men while the dirty laundry piles up...That's why 12 years ago, when our Whirlpool appliances both started acting up at the same time, we decided to try something new. A close friend had only ever bought Maytag appliances and swore by them, so we decided to try things her way. We purchased our Maytag Atlantis washer and dryer and have never looked back. They have never given us any problems, they're ready to go each time we have a load to run and they even happily work overtime! My kids have grown and had kids of their own since we purchasing our Maytag Atlantis series and our Maytag is always here for their families laundry when their non-Maytag brand washer or dryer fail them in their time of need! Our family is happy with the switch from Whirlpool to Maytag and Maytag has proved accurate to their "board repair man commercials", at least in our experience!
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Neptune Washer & Dryer - Vibration Problems
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Rating: 1/51
LITTLE ROCK, ARKANSAS -- We purchased this washer and dryer when our Kenmore (which lasted 16 years) finally went out. The washer would dance across the room and vibrate the walls during the spin cycle. We purchased a pedestal thinking that would help and of course it did not. That had to pay for a vibration kit on the washer and the it still vibrates like crazy. The dryer takes forever to dry a load of clothes. We recently have had the dryer worked on 4 times and it continues to blow the thermostat.

I think it's ridiculous for the cost of these appliances to have these kind of problems. This is my first Maytag product and it will be my last!!!
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Washer & Dryer Terrible Just Bought Them
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Rating: 4/51
QUEEN CREEK, ARIZONA -- Bought new Maytag washer & dryer, the washer is the water saver, my clothes do not come clean they smell when dried, not enough water being used to rinse them out properly, once the machine starts it is locked and it takes one hour to wash a load of clothes, the dryer basket is so big that all the clothes wrap around each other in a ball will not dry a load of clothes in 30 min. A week after I bought it they said I could have returned it for a 30% stocking fee ( 200.00) Who can afford to loose that much money in one week do unhappy with these products I am 72 yrs old and on oxygen and have always used Maytag never again and will tell anyone that will listen. I am not mad at the company I bought it from just the product
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Paint Chipping Off Inside Dryer
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Rating: 1/51
SUGAR LAND, TEXAS -- I called customer service my Centennial dryer was less than a year old. On previous calls to Maytag found they were anxious to help and send out a repair person. When I described my problem I was told it was not a functional problem so was not covered under the warranty. I said the paint chipped off and will get rust on my clothes, this isn't a function of the dryer. No the supervisor said she would send a repair man but if it is not a matter of the function of the dryer, then she threatened me that I would be paying the $140-150 service call. Boy I was never threatened over a service call.

I had a Whirlpool washer/dryer set that I was very unhappy with which was why I bought Maytag. While looking to purchase I went to Conns, Home Depot and Lowe's. I made it very clear I was not interested in a Whirlpool and why. Not a single sales person volunteered the information they were owned by the same company or I never would have purchased a Maytag.

I have currently 5 appliance with the Maytag logo and was looking at refrigerators already. I can say that they have the right to refuse to repair their defect. I can also say that in doing so they lost a loyal customer and I can tell everyone I know to never buy from them. So who is paying the cost on this repair?
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Slimjim on 08/16/2013:
I disagree with them as much as you and do not even know why they would posture themselves with that position. You can't use a dryer that has a chip off the finish, allowing rust to get on clothes. It clearly is a problem with the "function" of the dryer, just not the mechanical functions. Nonetheless, I assume they are trying to say that chip wasn't a defect and you put an anvil or something in there recklessly that caused it. Unless they can offer some proof, I don't see how they can be so rigid that wasn't a flaw in the finish and replace that drum.
I also too find it amazing that 3 stores worth of salespeople and not one would offer the industry common knowledge that Maytags are all Whirlpool's now. Abet some Maytag models use different designs (none of them better anymore) than their Whirlpool step cousins, but considering your relayed conviction to stay from Whirlpool as a brand, not one of these store reps showed a hint of knowing what they are talking about.
Mary on 09/19/2013:
Same thing has happened to me(paint chipping off dryer drum)I made the call,got much of the same line.never got to speak to the supervisor,just the poor rep. Putting me on hold,then coming back..they finely agreed to fix it, I think.not really sure after reading this review.its really a paint problem,defect probably thousands out there...
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Replacement Parts
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Rating: 2/51
PEARL, MISSISSIPPI -- I have had this going on 5 years now and no problems until it quit heating up .I am thinking of the heating element so go to Maytag to check it out. The gentleman check it out for me. He called back said it was fine. Did the same thing with the thermostat and fuse.

All were fine he said .The repairman came for about 20 minutes said it was the thermostat .So who's lying now?
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heartland on 06/25/2013:
Had the same issue with my old Kenmore just blowing cold air - for me it's the heating element.
Able to look up part online, order for less than thirty dollars, took my brother an hour or two to replace.

He's also replaced the cable that turns the drum. Don't know about newer machines w. circuit boards, but was shocked to see how little a dryer actually is - a motor that turns a drum and blows air. You can keep replacing the parts and looks like it'll last 100 years. Suggest you look up issue online, all kinds of good info (and parts you can buy yourself).
Bill on 06/25/2013:
You can keep replacing the parts but the heating element is the most expensive part to replace.
They get so expensive there comes a time when it's just a little more expensive to buy a new dryer.

Had this happen with a Kenmore a few years ago.
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2 Pieces Of Crap
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Rating: 1/51
WOODBRIDGE, NEW JERSEY -- Two all just to let pepole know I brought 2 Maytag front end loaders 19 months ago. My washer already broke down, main bearing to the drum which also is broke. Maytag answer to the fix is not replacing the machine what other company's would do. No not Maytag. Repair the machine so the amount $$$$ it cost me to buy the pair I got the shaft. That's what all us consumers always get. State, government do nothing. I'm p***d off.
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BigAl on 05/20/2012:
No company is going to give you new machine after 19 months. Some companies would also charge to repair machine because it would be past warranty.
WP2008 on 06/06/2012:
Hello rdenton33. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washers. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (rdenton33), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Maytag Neptune Dryer MD68
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HAMILTON, ON CANADA -- Purchased a Maytag Neptune MD68 Dryer On March 15, 2004.
The Maytag Neptune MD68 Dryer was purchased for $749.00 plus tax.
I always believed the Maytag commercials that states that 'Maytag will last forever and the Maytag Repair Man never makes a service call'.
I have learned that you should never believe in fairy tails.
The Maytag Repair Man just left me an $80.00 bill and told me that my Maytag Neptune MD68 Dryer MIGHT be repaired for maybe $450.00, but there is no guarantee. He told me to go and buy a new dryer.

I have learned that you should: NEVER BUY MAYTAG! MAYTAG WILL RIP YOU OFF!!
I am so disappointed in Maytag!!! Maytag has taken unfair advantage of their customers!!!! DON'T WASTE YOUR MONEY ON MAYTAG!!!!
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Venice09 on 10/15/2011:
Same review, different author. That's okay, I'll just post my response again.

I've had three Maytag appliances and was disappointed in all of them. I can't imagine ever buying a Maytag product again.

I have a basic dryer. It was inexpensive and does a great job. I don't even remember how old it is. Other than occasionally turning on by itself, it is showing no sign of breaking. I'll be more than happy to replace it when the time comes because it has served me well.
At Your Service on 10/15/2011:
I love my Maytag appliances. But it's like any brand of any kind of merchandise out there, you can find people that both like and dislike any of them.

I would agree with one thing and that is believing that something will never break really is a "fairy tail". That said, I can appreciate the frustration when something breaks when you don't expect it; but that's the way most breakdowns are.
Venice09 on 10/15/2011:
I don't hear too many people singing the praises of Maytag these days. The company and its advertising lead consumers to believe they are buying a dependable product. If anyone created the fairy tale, it was Maytag. Now people are finding out what that Maytag repairman is really doing.
Anonymous on 10/15/2011:
IMO it sounds like the technician didn't know what was wrong, and or was too lazy to diagnose the unit properly..
Venice09 on 10/15/2011:
Technicians don't seem to be very competent or knowledgeable anymore, based on what I read here. I think that's a large part of the problem with appliance repair and the reason for many of the complaints.
At Your Service on 10/16/2011:
It's true that you can get great techs that know their stuff or someone that's fresh out. If you find someone you like within the area, it's not a bad idea to stick with them and request them for any service calls. The O.P. could arrange for an additional service call to be made, but on a nearly eight year old appliance I'd refrain from it. One would be better to just replace the unit to begin with.
Venice09 on 10/17/2011:
It benefits the company if customers just replace appliances, but it's a disservice to the consumer and the environment.
WP2008 on 10/21/2011:
Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your dryer. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your user name, the site we contacted you on and your complete contact information.
Venice09 on 10/21/2011:
Jordan, WP2008 has been a member here for three years and has responded a mere 51 times to the countless complaints. Have any of the complaints ever been resolved? What is the success rate?
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Pretty but poorly constructed
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Bought this dryer 7 months ago. The face of the dryer (area surrounding the door) has now separated from the unit. Why? Because the front of the dryer is attached to the unit with DOUBLE-SIDED TAPE ... just a one-inch strip of double-sided tape. I called Maytag and was told that it's my problem because the warranty for 'cosmetic' problems only applies for 30 days after purchase -- just long enough to get it in your home before the tape stops adhering, I guess. Previous Maytag dryer lasted 15 years. Silly me for thinking it was still a company that has a quality product. Last Maytag appliance for me.
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Venice09 on 07/20/2011:
If it wasn't that my opinion of Maytag is so low, I wouldn't believe this.

If it is preventing the dryer from working properly then it is no longer cosmetic. Are you sure it's not interfering with the performance of the dryer?
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Maytag Neptune
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We purchased a Neptune washer and dryer back in 2006. Right away we noticed a smell coming from the drum of the washer and also the clothes we washed in it. I called and emailed the company several times and they offered "cleaning solutions"...putting bleach in the washer, etc etc.

Eventually a year or two later I learned there had been a recall on that washer. After quite several rounds they finally agreed to send me the gasket that was causing the problem but they would not send anyone out to fix it. The one repair company I found wanted $150 just for the service call so its still sitting in my closet.

Now the thing is leaking. When I called they told me its too late to do anything about it. I asked for the name of a supervisor to talk to and after two weeks I'm still waiting.
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Venice09 on 07/13/2011:
I'm surprised you were able to get by all these years without it being fixed. Were you notified of the recall? That's when they should have taken care of it at no charge. At this point, you can either pay to have the washer fixed or just buy a new one. I guess it depends on the overall condition of the machine.
biomajor on 07/14/2011:
I'd just buy a new one, and not a Maytag. My set was purchased in 2005 and the Control Board on my washer went out this week. The control Board on my dryer went out about 3 years ago. I replaced it with a GE then and will probably replace the washer with a GE too, but just an old fashioned kind with KNOBS!!!
trmn8r on 07/14/2011:
Good advice Venice. Pretty much everything I was thinking. + a gazillion.
averylevergirl on 02/18/2012:
There was a recall? Wow, nice of them to let us know....the Neptune was a horrid machine and I have even worse things to say about Maytag...We replaced ours finally and we could have replaced all of our kitchen applicances for what we spent in repairs thinking "this is the last time"
dani0530 on 09/05/2012:
Wow I bought my Maytag Neptune in 2006 and I have a wonderful experience. I have had no mold or control board issues. I did have to replace the drain pump once due to the underwire of my bra getting lodged in the pump mechanism. Maytag was very helpful and informedf me on where to find instructions on how to replace this part myself and save $100 on repair bill. I guess its all in the luck of the draw.
S. Williams on 07/05/2013:
We bought a house in Florida with a 2005 Maytag Neptune washer included. We have had mold problems ever since. I thought it was a Florida issue and just keep fighting it. Now I hear there was a problem with this washer and there was class action suit. Is it too late to get anything done?
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Maytag Bravos 300 Series Dryer
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I bought this Maytag Bravos 300 series clothes and dryer set on July 2009, I paid $ 1830.47 for the set, not cheap. Today Jan. 30, 2011 it is broken, I am 61 yrs. old I am the only person to use it so it is not abused.

Do not waste your money on this product, I had always heard they were the best, but my Kenmore didn't quit I even sold it when I bought this new one. I am very dissaappointed in this product.
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Isla on 03/17/2011:
I wish I had read your review before we purchased the Bravos washer and dryer. I agree with you l00%. What a piece of junk. I am ready to toss them out. I've only had them for 3 months and have tons of problems with them. Sorry you went through this too.
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