Maytag Corporation Dryers

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2.3 out of 5, based on 6 ratings and
61 reviews & complaints.
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Maytag Corporation
403 W 4th St N
Newton, IA 50208-3026
1-800-688-9900 (ph)
515-787-8376 (fax)
www.maytag.com
www.maytag.com
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Very Happy Customer
Posted by on
Rating: 5/51
ALBUQUERQUE, NEW MEXICO -- We depend heavily on our washer and dryer in our household...laundry is a daily necessity (I have an embarrassing medical condition that causes many heavily soiled loads of laundry) we don't have the time to worry about our washer or dryer not running let alone sitting around waiting for repair men while the dirty laundry piles up...That's why 12 years ago, when our Whirlpool appliances both started acting up at the same time, we decided to try something new. A close friend had only ever bought Maytag appliances and swore by them, so we decided to try things her way. We purchased our Maytag Atlantis washer and dryer and have never looked back. They have never given us any problems, they're ready to go each time we have a load to run and they even happily work overtime! My kids have grown and had kids of their own since we purchasing our Maytag Atlantis series and our Maytag is always here for their families laundry when their non-Maytag brand washer or dryer fail them in their time of need! Our family is happy with the switch from Whirlpool to Maytag and Maytag has proved accurate to their "board repair man commercials", at least in our experience!
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Hate My Washer
Posted by on
I bought my new Maytag Epic front load washer and dryer in July 2009. I have had nothing but problems; with both but mainly the washer. The washer was delivered right away but we had to order the gas dryer. After delivery, excited to try out my new washer, I did laundry. Very disappointed!! It was loud and vibrated/shook terribly! I called the company that I bought it from and they came out right away. They looked at it and told me something was wrong with it and that they'll replace it when the dryer comes in. It took 3 weeks, but the dryer finally came in. They brought out a new washer and the new dryer. After installation come to find out the dryer wouldn't even turn on; bad motor and they'll have to order another one. Again I did laundry and the new washer was no better. I again called the company and they said they would make sure it was level and look at it when they deliver the dryer.

2 weeks later they finally received and delivered the new dryer. The dryer worked and they releveled the washer. Didn't make a difference. The washer shakes and vibrates just awful! I complained that I was not happy and wanted my money back. The company said they would have to talk to Maytag to do that since I used them and they would get back to me. Its been over a month and I have not heard back from them. I have called Maytag several times and they have sent two other service companies out, and still no fix for the vibrating. They now are resending out one of the companies with some repair kit. Then to top it all off Maytag offered a $100 rebate with the purchase of a set. I sent everything in but surprisingly they said they never received it and to resubmit the rebate.

Now I received this letter that I needed to call them with the serial numbers to process; which were on the form that I submitted. To their advantage, I received this letter a day after a dated deadline so when I called I was told because it was after that deadline they're not able to take my information. Its been 3 months and still the washer vibrates and shakes; seems to be getting worse the more I use it, and now I'm out the $100 rebate. Never again will I buy a Maytag nor any brand affiliated with them such as Whirlpool!!
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Anonymous on 10/14/2009:
Should have kept the firs tone. Have you never had a dryer before? You have to level them just like a washer. They come with 4 little adjustable legs on them.
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Bravos? I think not
Posted by on
After owning a cheap GE washer and dryer for 17 years, I bought a new laundry system -- the Maytag Bravos -- in December 2008 for a newly constructed laundry room. I liked that the Bravos washer was a top load machine with front loader technology. (I have back issues so a front loader was out of the question.) I have to say that I am pleased with this machine.

My problem is with the dryer. After 14 months of regular household use, the machine stopped working. My husband and I checked and cleaned every inch of vent pipe; the dryer still didn't work and was making a grinding noise. We took off the back of the machine and watched its inner workings. To us, it seemed that the blower motor wasn't working. Since this repair looked to be too much for us, we decided to call in the pros. Maytag service, right?

The Maytag 1-800 customer service line couldn't get the model number right. The Maytag website gave the me the first available appointment as 4 days away. I called the local Maytag store and was told that a technician could come out the next day. I guess the third try really was the charm.

The tech was not rude, but not very pleasant. He kept insisting that the dryer vent was clogged even though I told him otherwise. He then wanted to know who had disconnected the belt that went around the blower motor. When I told him that neither my husband nor I touched it, he repeated twice that someone did. After rooting around my machine for a little while longer he told me that the blower pulley was broken (that's why the belt was no longer attached). After going to his truck, the tech returned to the house to inform me that the pulley was a special order item and that none of the local parts dealers carried them. Turns out this is a part that normally doesn't "go out." If I am very lucky, the part will be shipped in 7-10 days. In the meantime we have laundry hanging around the house and plan a trip to a laundromat tomorrow to do sheets, towels, sweatshirts, etc.

As stated earlier, I had a GE washer and dryer for 17 years that didn't not give me any problems until the end. And guess what? We were able to order the parts and repair them ourselves at tremendous savings. I'm not sure that my Maytag machines will last that long or give me that many years of faithful service. Let's hope I'm proved wrong.
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I will never purchase another Maytag/Whirlpool Product
Posted by on
DAYTON, NEVADA -- After my fourth service call, on my dryer and having spent more than $400 dollars so far to fix this sorry excuse for a dryer, I"m done. The complete inability of their customer service folks to even see keeping someone as a customer as the single most important decision they make saddens me for them.

We bought a Neptune washer (unknowing of the pending class action lawsuit at the time of purchase) and dryer with the drying cabinet because Maytag has made a name for itself as a brand of quality that lasts. Apparently they don't live up to that anymore. We never expected them to fail in less than 5 years. The dryer has had every computer board in it switched out until we finally found the broken one. And now, it doesn't dry. I spent more than $400 to get the dryer repaired last time in the 3 service visits it took to fix it.

I called Maytag's 1-800 number and explained the extent of my frustration and that now was their chance to keep me as a customer and not have me tell everyone I know to never purchase a Maytag product. The first line call guy gave me the number of 3 repair centers and a reimbursement of 15% on a new Maytag product. Yes, so they can recoup that money in future service calls. I told him I wanted to talk to a manager. He transferred me to the guy where apparently the buck stops. I asked to talk to his manager, but apparently he doesn't take calls from customers. I told him in order for me to remain a customer, I wanted a free service call (cost of about $25 to Maytag) and the part replaced (maybe $40-$50) as I've already sunk $1200 into the purchase of the dryer, and another $400 into the last service call.

He proceeded to thank me for my time and my call. They are unable to do anything like that as it is outside the warranty period. Ya, I know, 3 years, but for a dryer to fail in less than 5.. completely unacceptable. So here I am, about to purchase another dryer, that won't be a Maytag or a Whirlpool. Of course, neither will any of my other appliances from here forward either. Add to that, I'm going to tell everyone I know who I meet in a store looking at Maytag Products, at work, friends, family, etc considering the purchase of a Maytag/Whirlpool product my story and how sorry the service is. Given that it is a Sears thing, I also won't purchase an appliance from Sears ever as well. I'm sure the $75-$100 this fix would have cost them will now cost that company thousands.

Good luck to the employees there who were simply enforcing horrid corporate policy. I'd start looking for another job if I were them. This company's days are numbered.


P.S.

Taken right from their website... what a farce

n 1907, Frederick Louis Maytag entered the washer business with one goal in mind: to build quality appliances from durable and long-lasting materials. That ideal holds true today for Maytag's full line of household and commercial appliances, from washers to refrigerators to ranges and cooktops.

For over a century, Maytag's suite of quality and dependable appliances has grown to include new and innovative products. But the company has never wavered from its founder's steadfast commitment to quality. That's why today, Maytag washers last longer than any other brand on the market.*

F.L. Maytag once said "never let the company forget its responsibility to deliver quality machines to the public." As always, Maytag continues its relentless pursuit to build the highest-quality and most dependable machines for you, our customer.
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Neptune Washer & Dryer - Vibration Problems
Posted by on
Rating: 1/51
LITTLE ROCK, ARKANSAS -- We purchased this washer and dryer when our Kenmore (which lasted 16 years) finally went out. The washer would dance across the room and vibrate the walls during the spin cycle. We purchased a pedestal thinking that would help and of course it did not. That had to pay for a vibration kit on the washer and the it still vibrates like crazy. The dryer takes forever to dry a load of clothes. We recently have had the dryer worked on 4 times and it continues to blow the thermostat.

I think it's ridiculous for the cost of these appliances to have these kind of problems. This is my first Maytag product and it will be my last!!!
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Washer & Dryer Terrible Just Bought Them
Posted by on
Rating: 4/51
QUEEN CREEK, ARIZONA -- Bought new Maytag washer & dryer, the washer is the water saver, my clothes do not come clean they smell when dried, not enough water being used to rinse them out properly, once the machine starts it is locked and it takes one hour to wash a load of clothes, the dryer basket is so big that all the clothes wrap around each other in a ball will not dry a load of clothes in 30 min. A week after I bought it they said I could have returned it for a 30% stocking fee ( 200.00) Who can afford to loose that much money in one week do unhappy with these products I am 72 yrs old and on oxygen and have always used Maytag never again and will tell anyone that will listen. I am not mad at the company I bought it from just the product
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Paint Chipping Off Inside Dryer
Posted by on
Rating: 1/51
SUGAR LAND, TEXAS -- I called customer service my Centennial dryer was less than a year old. On previous calls to Maytag found they were anxious to help and send out a repair person. When I described my problem I was told it was not a functional problem so was not covered under the warranty. I said the paint chipped off and will get rust on my clothes, this isn't a function of the dryer. No the supervisor said she would send a repair man but if it is not a matter of the function of the dryer, then she threatened me that I would be paying the $140-150 service call. Boy I was never threatened over a service call.

I had a Whirlpool washer/dryer set that I was very unhappy with which was why I bought Maytag. While looking to purchase I went to Conns, Home Depot and Lowe's. I made it very clear I was not interested in a Whirlpool and why. Not a single sales person volunteered the information they were owned by the same company or I never would have purchased a Maytag.

I have currently 5 appliance with the Maytag logo and was looking at refrigerators already. I can say that they have the right to refuse to repair their defect. I can also say that in doing so they lost a loyal customer and I can tell everyone I know to never buy from them. So who is paying the cost on this repair?
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Slimjim on 08/16/2013:
I disagree with them as much as you and do not even know why they would posture themselves with that position. You can't use a dryer that has a chip off the finish, allowing rust to get on clothes. It clearly is a problem with the "function" of the dryer, just not the mechanical functions. Nonetheless, I assume they are trying to say that chip wasn't a defect and you put an anvil or something in there recklessly that caused it. Unless they can offer some proof, I don't see how they can be so rigid that wasn't a flaw in the finish and replace that drum.
I also too find it amazing that 3 stores worth of salespeople and not one would offer the industry common knowledge that Maytags are all Whirlpool's now. Abet some Maytag models use different designs (none of them better anymore) than their Whirlpool step cousins, but considering your relayed conviction to stay from Whirlpool as a brand, not one of these store reps showed a hint of knowing what they are talking about.
Mary on 09/19/2013:
Same thing has happened to me(paint chipping off dryer drum)I made the call,got much of the same line.never got to speak to the supervisor,just the poor rep. Putting me on hold,then coming back..they finely agreed to fix it, I think.not really sure after reading this review.its really a paint problem,defect probably thousands out there...
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Maytag Neptune Dryer MD68
Posted by on
HAMILTON, ON CANADA -- Purchased a Maytag Neptune MD68 Dryer On March 15, 2004.
The Maytag Neptune MD68 Dryer was purchased for $749.00 plus tax.
I always believed the Maytag commercials that states that 'Maytag will last forever and the Maytag Repair Man never makes a service call'.
I have learned that you should never believe in fairy tails.
The Maytag Repair Man just left me an $80.00 bill and told me that my Maytag Neptune MD68 Dryer MIGHT be repaired for maybe $450.00, but there is no guarantee. He told me to go and buy a new dryer.

I have learned that you should: NEVER BUY MAYTAG! MAYTAG WILL RIP YOU OFF!!
I am so disappointed in Maytag!!! Maytag has taken unfair advantage of their customers!!!! DON'T WASTE YOUR MONEY ON MAYTAG!!!!
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Venice09 on 10/15/2011:
Same review, different author. That's okay, I'll just post my response again.

I've had three Maytag appliances and was disappointed in all of them. I can't imagine ever buying a Maytag product again.

I have a basic dryer. It was inexpensive and does a great job. I don't even remember how old it is. Other than occasionally turning on by itself, it is showing no sign of breaking. I'll be more than happy to replace it when the time comes because it has served me well.
At Your Service on 10/15/2011:
I love my Maytag appliances. But it's like any brand of any kind of merchandise out there, you can find people that both like and dislike any of them.

I would agree with one thing and that is believing that something will never break really is a "fairy tail". That said, I can appreciate the frustration when something breaks when you don't expect it; but that's the way most breakdowns are.
Venice09 on 10/15/2011:
I don't hear too many people singing the praises of Maytag these days. The company and its advertising lead consumers to believe they are buying a dependable product. If anyone created the fairy tale, it was Maytag. Now people are finding out what that Maytag repairman is really doing.
Anonymous on 10/15/2011:
IMO it sounds like the technician didn't know what was wrong, and or was too lazy to diagnose the unit properly..
Venice09 on 10/15/2011:
Technicians don't seem to be very competent or knowledgeable anymore, based on what I read here. I think that's a large part of the problem with appliance repair and the reason for many of the complaints.
At Your Service on 10/16/2011:
It's true that you can get great techs that know their stuff or someone that's fresh out. If you find someone you like within the area, it's not a bad idea to stick with them and request them for any service calls. The O.P. could arrange for an additional service call to be made, but on a nearly eight year old appliance I'd refrain from it. One would be better to just replace the unit to begin with.
Venice09 on 10/17/2011:
It benefits the company if customers just replace appliances, but it's a disservice to the consumer and the environment.
WP2008 on 10/21/2011:
Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your dryer. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your user name, the site we contacted you on and your complete contact information.
Venice09 on 10/21/2011:
Jordan, WP2008 has been a member here for three years and has responded a mere 51 times to the countless complaints. Have any of the complaints ever been resolved? What is the success rate?
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Pretty but poorly constructed
Posted by on
Bought this dryer 7 months ago. The face of the dryer (area surrounding the door) has now separated from the unit. Why? Because the front of the dryer is attached to the unit with DOUBLE-SIDED TAPE ... just a one-inch strip of double-sided tape. I called Maytag and was told that it's my problem because the warranty for 'cosmetic' problems only applies for 30 days after purchase -- just long enough to get it in your home before the tape stops adhering, I guess. Previous Maytag dryer lasted 15 years. Silly me for thinking it was still a company that has a quality product. Last Maytag appliance for me.
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Venice09 on 07/20/2011:
If it wasn't that my opinion of Maytag is so low, I wouldn't believe this.

If it is preventing the dryer from working properly then it is no longer cosmetic. Are you sure it's not interfering with the performance of the dryer?
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Maytag Neptune
Posted by on
We purchased a Neptune washer and dryer back in 2006. Right away we noticed a smell coming from the drum of the washer and also the clothes we washed in it. I called and emailed the company several times and they offered "cleaning solutions"...putting bleach in the washer, etc etc.

Eventually a year or two later I learned there had been a recall on that washer. After quite several rounds they finally agreed to send me the gasket that was causing the problem but they would not send anyone out to fix it. The one repair company I found wanted $150 just for the service call so its still sitting in my closet.

Now the thing is leaking. When I called they told me its too late to do anything about it. I asked for the name of a supervisor to talk to and after two weeks I'm still waiting.
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Venice09 on 07/13/2011:
I'm surprised you were able to get by all these years without it being fixed. Were you notified of the recall? That's when they should have taken care of it at no charge. At this point, you can either pay to have the washer fixed or just buy a new one. I guess it depends on the overall condition of the machine.
biomajor on 07/14/2011:
I'd just buy a new one, and not a Maytag. My set was purchased in 2005 and the Control Board on my washer went out this week. The control Board on my dryer went out about 3 years ago. I replaced it with a GE then and will probably replace the washer with a GE too, but just an old fashioned kind with KNOBS!!!
trmn8r on 07/14/2011:
Good advice Venice. Pretty much everything I was thinking. + a gazillion.
averylevergirl on 02/18/2012:
There was a recall? Wow, nice of them to let us know....the Neptune was a horrid machine and I have even worse things to say about Maytag...We replaced ours finally and we could have replaced all of our kitchen applicances for what we spent in repairs thinking "this is the last time"
dani0530 on 09/05/2012:
Wow I bought my Maytag Neptune in 2006 and I have a wonderful experience. I have had no mold or control board issues. I did have to replace the drain pump once due to the underwire of my bra getting lodged in the pump mechanism. Maytag was very helpful and informedf me on where to find instructions on how to replace this part myself and save $100 on repair bill. I guess its all in the luck of the draw.
S. Williams on 07/05/2013:
We bought a house in Florida with a 2005 Maytag Neptune washer included. We have had mold problems ever since. I thought it was a Florida issue and just keep fighting it. Now I hear there was a problem with this washer and there was class action suit. Is it too late to get anything done?
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