ALBUQUERQUE, NEW MEXICO -- We depend heavily on our washer and dryer in our household... laundry is a daily necessity. (I have an embarrassing medical condition that causes many heavily soiled loads of laundry.) We don't have the time to worry about our washer or dryer not running let alone sitting around waiting for repairmen while the dirty laundry piles up...That's why 12 years ago, when our Whirlpool appliances both started acting up at the same time, we decided to try something new. A close friend had only ever bought Maytag appliances and swore by them, so we decided to try things her way.
We purchased our Maytag Atlantis washer and dryer and have never looked back. They have never given us any problems, they're ready to go each time we have a load to run and they even happily work overtime! My kids have grown and had kids of their own since we purchasing our Maytag Atlantis series and our Maytag is always here for their families' laundry when their non-Maytag brand washer or dryer fail them in their time of need! Our family is happy with the switch from Whirlpool to Maytag and Maytag has proved accurate to their "board repairman commercials", at least in our experience!
After owning a cheap GE washer and dryer for 17 years, I bought a new laundry system -- the Maytag Bravos -- in December 2008 for a newly constructed laundry room. I liked that the Bravos washer was a top load machine with front loader technology. (I have back issues so a front loader was out of the question.) I have to say that I am pleased with this machine.
My problem is with the dryer. After 14 months of regular household use, the machine stopped working. My husband and I checked and cleaned every inch of vent pipe; the dryer still didn't work and was making a grinding noise. We took off the back of the machine and watched its inner workings. To us, it seemed that the blower motor wasn't working. Since this repair looked to be too much for us, we decided to call in the pros. Maytag service, right?
The Maytag 1-800 customer service line couldn't get the model number right. The Maytag website gave me the first available appointment as 4 days away. I called the local Maytag store and was told that a technician could come out the next day. I guess the third try really was the charm.
The tech was not rude, but not very pleasant. He kept insisting that the dryer vent was clogged even though I told him otherwise. He then wanted to know who had disconnected the belt that went around the blower motor. When I told him that neither my husband nor I touched it, he repeated twice that someone did. After rooting around my machine for a little while longer he told me that the blower pulley was broken (that's why the belt was no longer attached).
After going to his truck, the tech returned to the house to inform me that the pulley was a special order item and that none of the local parts dealers carried them. Turns out this is a part that normally doesn't "go out." If I am very lucky, the part will be shipped in 7-10 days. In the meantime we have laundry hanging around the house and plan a trip to a laundromat tomorrow to do sheets, towels, sweatshirts, etc.
As stated earlier, I had a GE washer and dryer for 17 years that didn't not give me any problems until the end. And guess what? We were able to order the parts and repair them ourselves at tremendous savings. I'm not sure that my Maytag machines will last that long or give me that many years of faithful service. Let's hope I'm proved wrong.
I bought my new Maytag Epic front load washer and dryer in July 2009. I have had nothing but problems; with both but mainly the washer. The washer was delivered right away but we had to order the gas dryer. After delivery, excited to try out my new washer, I did laundry. Very disappointed!! It was loud and vibrated/shook terribly! I called the company that I bought it from and they came out right away.
They looked at it and told me something was wrong with it and that they'll replace it when the dryer comes in. It took 3 weeks, but the dryer finally came in. They brought out a new washer and the new dryer. After installation come to find out the dryer wouldn't even turn on; bad motor and they'll have to order another one. Again I did laundry and the new washer was no better. I again called the company and they said they would make sure it was level and look at it when they deliver the dryer.
2 weeks later they finally received and delivered the new dryer. The dryer worked and they releveled the washer. Didn't make a difference. The washer shakes and vibrates just awful! I complained that I was not happy and wanted my money back. The company said they would have to talk to Maytag to do that since I used them and they would get back to me.
It's been over a month and I have not heard back from them. I have called Maytag several times and they have sent two other service companies out, and still no fix for the vibrating. They now are resending out one of the companies with some repair kit. Then to top it all off Maytag offered a $100 rebate with the purchase of a set. I sent everything in but surprisingly they said they never received it and to resubmit the rebate.
Now I received this letter that I needed to call them with the serial numbers to process; which were on the form that I submitted. To their advantage, I received this letter a day after a dated deadline so when I called I was told because it was after that deadline they're not able to take my information. It's been 3 months and still the washer vibrates and shakes; seems to be getting worse the more I use it, and now I'm out the $100 rebate. Never again will I buy a Maytag nor any brand affiliated with them such as Whirlpool!!
DAYTON, NEVADA -- After my fourth service call, on my dryer and having spent more than $400 dollars so far to fix this sorry excuse for a dryer, I"m done. The complete inability of their customer service folks to even see keeping someone as a customer as the single most important decision they make saddens me for them.
We bought a Neptune washer (unknowing of the pending class action lawsuit at the time of purchase) and dryer with the drying cabinet because Maytag has made a name for itself as a brand of quality that lasts. Apparently they don't live up to that anymore. We never expected them to fail in less than 5 years. The dryer has had every computer board in it switched out until we finally found the broken one. And now, it doesn't dry. I spent more than $400 to get the dryer repaired last time in the 3 service visits it took to fix it.
I called Maytag's 1-800 number and explained the extent of my frustration and that now was their chance to keep me as a customer and not have me tell everyone I know to never purchase a Maytag product. The first line call guy gave me the number of 3 repair centers and a reimbursement of 15% on a new Maytag product. Yes, so they can recoup that money in future service calls.
I told him I wanted to talk to a manager. He transferred me to the guy where apparently the buck stops. I asked to talk to his manager, but apparently he doesn't take calls from customers. I told him in order for me to remain a customer, I wanted a free service call (cost of about $25 to Maytag) and the part replaced (maybe $40-$50) as I've already sunk $1200 into the purchase of the dryer, and another $400 into the last service call.
He proceeded to thank me for my time and my call. They are unable to do anything like that as it is outside the warranty period. Ya, I know, 3 years, but for a dryer to fail in less than 5.. completely unacceptable. So here I am, about to purchase another dryer, that won't be a Maytag or a Whirlpool. Of course, neither will any of my other appliances from here forward either.
Add to that, I'm going to tell everyone I know who I meet in a store looking at Maytag Products, at work, friends, family, etc considering the purchase of a Maytag/Whirlpool product my story and how sorry the service is. Given that it is a Sears thing, I also won't purchase an appliance from Sears ever as well. I'm sure the $75-$100 this fix would have cost them will now cost that company thousands.
Good luck to the employees there who were simply enforcing horrid corporate policy. I'd start looking for another job if I were them. This company's days are numbered.
P.S. Taken right from their website... what a farce.
In 1907, Frederick Louis Maytag entered the washer business with one goal in mind: to build quality appliances from durable and long-lasting materials. That ideal holds true today for Maytag's full line of household and commercial appliances, from washers to refrigerators to ranges and cooktops.
For over a century, Maytag's suite of quality and dependable appliances has grown to include new and innovative products. But the company has never wavered from its founder's steadfast commitment to quality. That's why today, Maytag washers last longer than any other brand on the market.*
F.L. Maytag once said "never let the company forget its responsibility to deliver quality machines to the public." As always, Maytag continues its relentless pursuit to build the highest-quality and most dependable machines for you, our customer.
LITTLE ROCK, ARKANSAS -- We purchased this washer and dryer when our Kenmore (which lasted 16 years) finally went out. The washer would dance across the room and vibrate the walls during the spin cycle. We purchased a pedestal thinking that would help and of course it did not. That had to pay for a vibration kit on the washer and the it still vibrates like crazy. The dryer takes forever to dry a load of clothes. We recently have had the dryer worked on 4 times and it continues to blow the thermostat.
I think it's ridiculous for the cost of these appliances to have these kind of problems. This is my first Maytag product and it will be my last!!!
QUEEN CREEK, ARIZONA -- Bought new Maytag washer & dryer, the washer is the water saver, my clothes do not come clean they smell when dried, not enough water being used to rinse them out properly. Once the machine starts it is locked and it takes one hour to wash a load of clothes. The dryer basket is so big that all the clothes wrap around each other in a ball. Will not dry a load of clothes in 30 min.
A week after I bought it they said I could have returned it for a 30% stocking fee (200.00). Who can afford to lose that much money in one week. So unhappy with these products. I am 72 yrs old and on oxygen and have always used Maytag. Never again and will tell anyone that will listen. I am not mad at the company I bought it from just the product.
SUGAR LAND, TEXAS -- I called customer service my Centennial dryer was less than a year old. On previous calls to Maytag found they were anxious to help and send out a repair person. When I described my problem I was told it was not a functional problem so was not covered under the warranty. I said, "The paint chipped off and will get rust on my clothes, this isn't a function of the dryer." No the supervisor said she would send a repairman but if it is not a matter of the function of the dryer, then she threatened me that I would be paying the $140-150 service call. Boy I was never threatened over a service call.
I had a Whirlpool washer/dryer set that I was very unhappy with which was why I bought Maytag. While looking to purchase I went to Conn's, Home Depot and Lowe's. I made it very clear I was not interested in a Whirlpool and why. Not a single salesperson volunteered the information they were owned by the same company or I never would have purchased a Maytag.
I have currently 5 appliance with the Maytag logo and was looking at refrigerators already. I can say that they have the right to refuse to repair their defect. I can also say that in doing so they lost a loyal customer and I can tell everyone I know to never buy from them. So who is paying the cost on this repair?
I purchased a Maytag Bravos series washer and dryer in 2009. For the first 13 months, it worked fine. Then it started running rough. The dryer went back to normal after a day or so, but no longer got my clothes dry -- the inside of the drum was like a sauna after running it for 2 or 3 cycles. We checked every inch of our vent for clogs, cleaned the lint screen within an inch of its life and ran very small loads. Nothing helped.
We had a repairman come out, and he said the dryer belt had "come loose." He reconnected it and the dryer ran fine... for a week. Then the same problem (running rough then clothes not drying) occurred. He came back out and said the belt assembly--in particular the parts that keep the belt attached to the drum--was broken, and it would take a week to get the part.
Fast forward two months. The dryer worked great for a while. Then it started running rough. One day later? You guessed it...the clothes aren't getting dry again. The repairman is due out next week, so we'll see. This makes three repair calls in less than 4 months. My old GE set (which I had for 19 years) gave us very little trouble. I'm disappointed a more modern, efficient set is so inconsistent.
I have had my Epic front load washer and dryer for 15 months. From the first week I had problems with the washer. When on regular spin cycle, the machine is very loud, vibrates horribly and walks across the floor. I now use only the delicate cycle to avoid some of the noise issues and some of the vibration but at least it doesn't walk across the floor as much! The repairman replaced the "shocks" and advised taking the machine off the risers. (Now what am I going to do with two risers that cost approximately $300 each?)
The dryer motor has recently gone out and will need to be replaced at an approximate price of $450 or more according to the repairman (That's half the cost of the dryer!!) I will replace the dryer with a no-name simple machine similar to the Citation I had for 25 years. And as soon as the Washer shakes itself apart, I'll replace it with a similar no-name brand. In addition my Whirlpool refrigerator has been worked on twice in the two years I've had it :(Whirlpool owns Maytag). Both these brands used to mean quality but not anymore.
As soon as I can, these appliances are going to the trash dump and I'll get a cheap model like the Citation I had for 25 years. Never, never will I purchase an expensive appliance or any appliance for that matter from this company.
We are currently taking the two top of the line Maytag dryer and washer to the landfill. Maytag is why Americans are losing faith in their own industries. The neptune series are just junk we both wish we would have bought a lower priced more reliable product. Both machines have been a pain to own. Both have broken down and the last straw was when we were told the combined price for a tub and the tripod mounting bracket was approx. 750.00 without the labor to put it in. Customer service was a typical corporate joke and offered no help in getting us affordable parts. We will purchase off brand cheaper products since Maytag in our opinion should just go away.