ALBUQUERQUE, NEW MEXICO -- We depend heavily on our washer and dryer in our household...laundry is a daily necessity (I have an embarrassing medical condition that causes many heavily soiled loads of laundry) we don't have the time to worry about our washer or dryer not running let alone sitting around waiting for repair men while the dirty laundry piles up...That's why 12 years ago, when our Whirlpool appliances both started acting up at the same time, we decided to try something new. A close friend had only ever bought Maytag appliances and swore by them, so we decided to try things her way. We purchased our Maytag Atlantis washer and dryer and have never looked back. They have never given us any problems, they're ready to go each time we have a load to run and they even happily work overtime! My kids have grown and had kids of their own since we purchasing our Maytag Atlantis series and our Maytag is always here for their families laundry when their non-Maytag brand washer or dryer fail them in their time of need! Our family is happy with the switch from Whirlpool to Maytag and Maytag has proved accurate to their "board repair man commercials", at least in our experience!
LITTLE ROCK, ARKANSAS -- We purchased this washer and dryer when our Kenmore (which lasted 16 years) finally went out. The washer would dance across the room and vibrate the walls during the spin cycle. We purchased a pedestal thinking that would help and of course it did not. That had to pay for a vibration kit on the washer and the it still vibrates like crazy. The dryer takes forever to dry a load of clothes. We recently have had the dryer worked on 4 times and it continues to blow the thermostat.
I think it's ridiculous for the cost of these appliances to have these kind of problems. This is my first Maytag product and it will be my last!!!
QUEEN CREEK, ARIZONA -- Bought new Maytag washer & dryer, the washer is the water saver, my clothes do not come clean they smell when dried, not enough water being used to rinse them out properly, once the machine starts it is locked and it takes one hour to wash a load of clothes, the dryer basket is so big that all the clothes wrap around each other in a ball will not dry a load of clothes in 30 min. A week after I bought it they said I could have returned it for a 30% stocking fee ( 200.00) Who can afford to loose that much money in one week do unhappy with these products I am 72 yrs old and on oxygen and have always used Maytag never again and will tell anyone that will listen. I am not mad at the company I bought it from just the product
SUGAR LAND, TEXAS -- I called customer service my Centennial dryer was less than a year old. On previous calls to Maytag found they were anxious to help and send out a repair person. When I described my problem I was told it was not a functional problem so was not covered under the warranty. I said the paint chipped off and will get rust on my clothes, this isn't a function of the dryer. No the supervisor said she would send a repair man but if it is not a matter of the function of the dryer, then she threatened me that I would be paying the $140-150 service call. Boy I was never threatened over a service call.
I had a Whirlpool washer/dryer set that I was very unhappy with which was why I bought Maytag. While looking to purchase I went to Conns, Home Depot and Lowe's. I made it very clear I was not interested in a Whirlpool and why. Not a single sales person volunteered the information they were owned by the same company or I never would have purchased a Maytag.
I have currently 5 appliance with the Maytag logo and was looking at refrigerators already. I can say that they have the right to refuse to repair their defect. I can also say that in doing so they lost a loyal customer and I can tell everyone I know to never buy from them. So who is paying the cost on this repair?
PEARL, MISSISSIPPI -- I have had this going on 5 years now and no problems until it quit heating up .I am thinking of the heating element so go to Maytag to check it out. The gentleman check it out for me. He called back said it was fine. Did the same thing with the thermostat and fuse.
All were fine he said .The repairman came for about 20 minutes said it was the thermostat .So who's lying now?
WOODBRIDGE, NEW JERSEY -- Two all just to let pepole know I brought 2 Maytag front end loaders 19 months ago. My washer already broke down, main bearing to the drum which also is broke. Maytag answer to the fix is not replacing the machine what other company's would do. No not Maytag. Repair the machine so the amount $$$$ it cost me to buy the pair I got the shaft. That's what all us consumers always get. State, government do nothing. I'm p***d off.
HAMILTON, ON CANADA -- Purchased a Maytag Neptune MD68 Dryer On March 15, 2004.
The Maytag Neptune MD68 Dryer was purchased for $749.00 plus tax.
I always believed the Maytag commercials that states that 'Maytag will last forever and the Maytag Repair Man never makes a service call'.
I have learned that you should never believe in fairy tails.
The Maytag Repair Man just left me an $80.00 bill and told me that my Maytag Neptune MD68 Dryer MIGHT be repaired for maybe $450.00, but there is no guarantee. He told me to go and buy a new dryer.
I have learned that you should: NEVER BUY MAYTAG! MAYTAG WILL RIP YOU OFF!!
I am so disappointed in Maytag!!! Maytag has taken unfair advantage of their customers!!!! DON'T WASTE YOUR MONEY ON MAYTAG!!!!
Bought this dryer 7 months ago. The face of the dryer (area surrounding the door) has now separated from the unit. Why? Because the front of the dryer is attached to the unit with DOUBLE-SIDED TAPE ... just a one-inch strip of double-sided tape. I called Maytag and was told that it's my problem because the warranty for 'cosmetic' problems only applies for 30 days after purchase -- just long enough to get it in your home before the tape stops adhering, I guess. Previous Maytag dryer lasted 15 years. Silly me for thinking it was still a company that has a quality product. Last Maytag appliance for me.
We purchased a Neptune washer and dryer back in 2006. Right away we noticed a smell coming from the drum of the washer and also the clothes we washed in it. I called and emailed the company several times and they offered "cleaning solutions"...putting bleach in the washer, etc etc.
Eventually a year or two later I learned there had been a recall on that washer. After quite several rounds they finally agreed to send me the gasket that was causing the problem but they would not send anyone out to fix it. The one repair company I found wanted $150 just for the service call so its still sitting in my closet.
Now the thing is leaking. When I called they told me its too late to do anything about it. I asked for the name of a supervisor to talk to and after two weeks I'm still waiting.
I bought this Maytag Bravos 300 series clothes and dryer set on July 2009, I paid $ 1830.47 for the set, not cheap. Today Jan. 30, 2011 it is broken, I am 61 yrs. old I am the only person to use it so it is not abused.
Do not waste your money on this product, I had always heard they were the best, but my Kenmore didn't quit I even sold it when I bought this new one. I am very dissaappointed in this product.