Maytag Corporation Refrigerators

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1.0 out of 5, based on 8 ratings and
66 reviews & complaints.
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Maytag Refrigerator
Posted on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- 1 yr old Maytag fridge compressor failed Sears said they would honor the Warranty and could send repair man in 3-5 biz days to look at it, he could then order the compressor, then the part should arrive at my house in another 3-5 biz days. Once received I need to let em know when it arrived so I could wait another 3-5 biz days for the installation. That is their warranty policy for refrig repair and there was nothing I could do to speed it up so my families food would not spoil. Rotten food was not an option with a family of 5 so I called a local repair man who knew of crappy compressors in this model and fixed it the next morning. So much for fridge warranties. The whole time I have had this fridge there's been a freezing problem. At least once a month the fridge freezes up! . None of this should happen with a quality appliance. Shame on you Maytag. I will never buy anything with the Maytag name on it again. Total piece of junk......!!!!!!!!!!!!!!!
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Refrigerator Cannot Be Fixed After 7 Years
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Rating: 1/51
NEW YORK -- We had our kitchen completely redone by home Depot. The kitchen was gutted and all was replaced. The Maytag refrigerator stopped working after 7 years and could not be repaired. The old one was still working after 20 years.
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Cracking in and around the door
Posted by on
Rating: 1/51
STARTFORD, CONNECTICUT -- Cracking inside and all around the door. I called a repair person he told me it would cost me over a 1,000 dollars to fix. It's only two an a half years old. Maytag said they can't do anything because I didn't buy the insurance, but it should have lasted longer than two and a half years and I told my son and sister to buy one. I'm going to tell them to take it back so they don't have this problem.
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At Your Service on 12/05/2012:
Cracking around a door is absolutely not something that is common. I would guess that for the price estimated, we're not talking about the gasket, but the frame itself. If the cracking is very bad and harboring the use of the fridge, you may still consider investing the extra money in repair it. Some of these french door models are expensive enough that you'd still come out ahead. If the cracking is slight but still allowing moisture to enter the insulated area, I would suggest caulking it yourself; hopefully remedying the situation. One of the best forms of caulking you can use for such a cold climate is a product called 'Shoe Goo'. It isn't intended as caulking per se, and is normally found in the shoe department of any particular store. It dispenses as an extremely soft material, just slightly denser than that of glue. It will fill in the cracks and harden enough to protect the interior.

For what it's worth, this is why I harp on the consideration of warranty when making a larger purchase, especially one like a refrigerator. Too often consumers make these purchases with only an assumption that the product will last; unfortunately, they lack any actual guarantee of the same. When the product fails within a time period and in a way that the consumer doesn't expect, they are left with nothing more than complaints.

I've got quite a bit of back ground in appliances and I will easily state that the majority of the Whirlpool family of products are quite well built. There are those exceptions and, unfortunately, anything can potentially have problems down the road.

I currently own a Whirlpool family refrigerator and can't speak more highly of it.

Let us know what you end up doing. I'd love to hear back from you.
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2yr Old Fridge and Nothing but Problems
Posted by on
Rating: 1/51
MICHIGAN -- We moved into our first house just over two years ago and decided we needed to get a new refrigerator and did a ton of research online reading reviews etc. We found a few not so great complaints regarding Maytag, however, we took our chances (*Note - we live in a house built in the 40's, so the fridge space is small and we needed a fridge size that is smaller than normal, we didn’t have many options).

Well...a little less than 12 months later (yes, luckily right before the warranty expired) our ice dispenser stopped working properly; the mini-ice door would not closer properly, resulting in a lot frost in where the ice door was located (there was so much we couldn’t open the freezer door, it would get stuck). So we called out the repair guy and it he said he had never seen this issue before and basically had to replace the whole flap and parts. Sweet, it was fixed and cost was covered!

Well, then about 5 months later, it happened again!!!!!!!!! Ahh...got fixed yet again...well another 6 months later and after the warranty expired (lucky us) the fridge completely STOP cooling (and just happened to be Halloween, not a great day for a house issue) So we had to remove all our perishable food and place it in a cooler (which works 100xs better than Maytag products), and move all frozen food to a family members house 15mins away (luckily!). We were also super lucky we found a repair company that could come out at 5pm the next day, which happened to be a Friday!

Awesome company (Conner's Repair in Metro-Detroit). He concluded the defrost board was broken, meaning it was freezing and creating frost and then not defrosting; clogs the vents and not allowing and circulation to occur. He was SHOCKED, when he found out we only had this fridge for 2 years and said this is something that normally happens in 20yr old fridges.

I than decided to call Maytag and nicely request a refund for the issue, and was told no due to the warranty expiring and we also didn’t use a Maytag repair company; I didn’t want to wait a week as I thought this was something that needed immediate attention. I also am not sure why it matters who you get to fixed your fridge. I have an invoice for proof of the issue and the repair man even said he'd call to verify the issue. I don’t understand why I have to pay for something that was not properly produced, and not to mention the time out of my schedule to deal with Maytag's issues. I now know not to buy any Maytag products due to the lack quality. I guess I learned the hard way.
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At Your Service on 11/22/2012:
I think I can give you a little insight that may be helpful Kristin.

To begin with, there isn't a brand in the world that doesn't have complaints on-line. To expect otherwise is suggesting something of an impossibility. I would think that you understand this and is why the purchase was still made.

I'd continue that for any service tech to suggest that a refrigerator would commonly last twenty years, at this point, is misleading. It's more likely that a fridge, like most appliances, is good to see it's tenth year, much less fifteen or twenty. Government regulations now require the compressors to be much more highly energy efficient. In turn this makes the compressor considerably smaller, giving it a shorter lifespan. This is why mom and dad's refrigerator/freezer lasted considerably longer than our own. The drawback to this is that, as consumers, mom & dad paid for that in energy costs many times over.

You also want to understand something in your particular case. You haven't highlighted the issue, but I'm sure you're aware of it. Homes built within the time period you suggest typically left a great deal less space for the refrigerator than current homes of today. Most cabinetry was given 29 1/2 inches for the width of a fridge and 66 inches in height. Cabinetry can be remodeled around newer spaces, but because the homes will typically built smaller, the kitchen's were likewise smaller. Cabinetry is commonly a premium so, more times than not, spaces are left to their common defaults.

Understanding all of this is important as, it would be typical that you don't have a great deal of choices when selecting the unit required. The model you've listed is one I'm familiar with. It does crest just within the 66 inch height but the cabinet is actually 32 1/2 inches. Again, understanding that I'm using the standards of the day, it would mean you've basically "squeezed" a larger size of refrigerator in a space not intended for it. Now, here's the important point I would be getting at. MANY PEOPLE THINK THAT, JUST BECAUSE A REFRIGERATOR CAN BE MADE TO FIT WITHIN A GIVEN SPACE, THAT IT WILL WORK FINE -- IN FACT, IT DOES NOT. Remember that the compressors have been reduced over several years. They no longer are as large and powerful as units made decades ago. The compressor simply doesn't have the strength. YOU NEED TO PROVIDE ADEQUATE BREATHING SPACE AROUND THE FRIDGE -- THIS IS BOTH THE SIDES, TOP AND ESPECIALLY THE BACK. If the circulation of air is diminished around the unit, it is the equivalent of suffocating the compressor. It will seem to work find for a year or two, exactly as yours has, but it will die an early death.

In addition, with all respect, there is not some mystical circuit board that handles the defrosting. There is a set of coils along the backside that freeze and will build up frost. In order to make the unit frost-free, the freezer and refrigerator will cool down, then slightly heat up. The heating cycle is to defrost that portion of water that has built up from the condensation. That "frost" is then melted through a series of tubes, funneling into a small pan on the bottom back of the fridge. There is a fan directly positioned around this pan and is used to evaporate this excess amount of moisture as it drips down; thus eliminating the need to manually defrost. The funnel tubing that runs into the pan, if too long, can become more easily blocked. Therefore I prefer to always trim this down to the shortest length necessary. Then, again, if the area is not provided with enough airflow, the fan running to produce evaporation can stop working and create a frozen tube and a buildup of frost. In such cases, assuming not parts have become permanently damaged, the proper solution is defrosting the unit, making sure to give it enough room to operate correctly.

I know the explanation is long, but it's detailed. The reason is to educate people in trying to not "barely" make the unit to fit. Give the fridge ample room to do the work it's intended.

Finally, there are some points you bring up concerning warranty coverage. Be aware that the warranty coverage is not an arbitrary time frame or set of conditions. The length of warranty and what may, or may not be covered, is a very accurately set of controlled statistics. All manufacturers know, statistically, the amount of units that will have problems and, they know the cost of it. It's how they are able to tabulate the fair market price for the merchandise. It is also why many manufacturers only offer a one year, limited warranty any longer. Many consumers have been taught that focusing on warranty coverage, during a purchase, is something bad. That if a product is made to last, why would warranty coverage be a consideration - right? Wrong. Warranty coverage is important. Many people don't focus on it enough and leaves the door open for these exact situations. Preferably, warranty is something one should consider long before its needed. I use it as a shopping point and buy from someplace that offers both reasonably price and well backed extended warranty programs. By doing so, I force the retailer to accept the results of such a frustrating circumstance.

It's very important to understand too, why a manufacturer or retailer may require you use a certain set of service personnel. One is a per-established way of performing the service, making a little more secure that the problem doesn't represent itself. It is also a pre-approved set of cost for both the labor and parts. It's why, when any form of warranty coverage is performed, it is done so in a way that is in congruence to the manufacturer's guidelines.

Again, I know it's long, but you hopefully have a much better understanding of a much bigger picture. Give yourself enough room, or you'll be at this again in a relatively short amount of time. If you're unable to do so, I'd suggest selling the unit for a fair price and purchasing something smaller. It will hopefully give you better longevity -- not because of quality, just because it is better designed for a house of your's age.
WP2008 on 11/26/2012:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag_Digital@Maytag.com please include your full name, user name, physical address, complete contact information, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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Quality Issues, Refrigerator and Wall Oven
Posted by on
Rating: 1/51
PEORIA, ILLINOIS -- We purchased a new Double Wall Oven and a new Maytag refrigerator, double door with freezer at bottom approx. two years ago. We installed the new oven and it would not operate. A service call (remove oven from cabinet again) revealed that a elctrical wire behind the back cover had not been connected to the terminal. The refrigerator operated for approx. 2 years and we discovered that the unit was not cooling. Lost quite a bit of food and condiments, and a service call($138.00) revealed a faulty electrical relay. The warranty period today is only one year on appliances verses the old days of 5 years on a compressor. The quality of today's modern annd technical highly educated personnel does not even come close to the reliabilty and security of the older appliances. It was not at all unusual to have the old appliances still functioning well after many many years of service. It would appear that based on today's warranties and service problems that we experience, the corporations are designing appliances for a much shorter life expectancy/failure. POOR QUALITY AT THE EXPENSE OF CONSUMERS!(we also purchased a new washing machine that required a new motor with approx. 2 years of service and only 2 people in household??
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trmn8r on 08/20/2012:
In my opinion, you are correct. Most if not all appliance companies are producing appliances that have a much shorter lifespan and are less reliable than they used to be.

It will be very sad if this becomes the new normal, and after a period of time nobody gives a second thought to repairing appliances after 8 months, 1-1/2 years, etc.
Bill on 08/20/2012:
Geez, does nobody make a decent appliance anymore.
My hotpoint side by side refrig is 24 yrs old and still going strong. I think I will run it into the ground. If it dies I have a 40 yo Kenmore in the garage that can take up the slack.
maryland_tide on 08/20/2012:
My next door neighbor like so many of us is on washer #3 - had washer that lasted years, got new washer lasted about a year, had to get new one. Her very good repair man said all the companies are building appliances to last no more than six years, as they were not making any money with well-built products. It is already the new normal. I live in terror that my older fridge will go and will have to replace w. expensive junk and worthless maintenance contracts. Better off to fix old stuff if you can.
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Rip Off On Repair Parts And Just Very Poor Reliability Of Anything They Make
Posted by on
Rating: 1/51
I bought a Maytag side by side Model (MZD2766GEW) in 2002. This refrigerator has had the ice maker repaired 4 times and replaced completely replaced once. Of course all the problems started right around 2 weeks post warranty. It was recalled for fire hazard, with the compressor. Now the little round piece that open to all dispensing of ice broke. This very small round piece of plastic around at the most $1.50 piece only is available in a kit that cost 72.00. Beware of all products that Whirlpool produces. Look up Whirlpool and be amazed at all the different product they produce, under all the other brand names I am deeply concerned. Beware of all Maytag PRODUCTS. I have a stove, washer & dryer and dishwasher all bought at the same time. They all have had numerous problems.
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WP2008 on 06/28/2012:
Hello sam. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your refrigerator. If you still need assistance, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (sam4469093), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Fridge #MSF25C2EXW With Ice in the Door
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- Purchased this fridge October of 2011 and had three service calls for the same problem. The ice reservoir in the door freezes and no more ice. Can't even remove the ice reservoir because it is frozen to the door. It freezes up just hours after the service call. We were told by the repair man that this model thaws the ice reservoir whenever you get anything out of the freezer and the flap on the outer side sticks open so humidity gets in and contributes to the freezing of the dispenser. Maytag is aware of the problem and apparently has been working on a solution for a year and a half but so far they are not able to fix them. They still keep selling this model knowing it has a problem. Now I want it replaced and they are giving me the runaround. If you want to keep your sanity, DON'T BY MAYTAG!
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Alain on 06/01/2012:
The complaints about Whirlpool/Maytag concerning poor products, unsatisfactory customer service, etc., have beem seemingly increasing logarithmically. You may want to file an official complaint at http://www.azag.gov/consumer/complaintformintro.html and http://www.ftc.gov/bcp/index.shtml It will at least add to the growing number of reports about this company and, hopefully, someone may actually encourage Whirlpool/Maytag to do something about it. In the meantime, your review, along with other similar posts about them, is very helpful in warning other consumers to avoid this product/company.
WP2008 on 06/06/2012:
Hello susanmoon28. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your ice maker. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (susanmoon28), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
Lori W on 07/11/2013:
My refrigerator has the EXACT same problem I have called Maytag. I have no idea how they will fix it since it seems to be a structural problem. Don't buy this refrigerator. You will be disappointed.
Scott on 10/12/2013:
avoid "store n door ice" bought this less than 1 year ago, has jammed 4 times, the ice chute is curved and when the ice dispenser fails an ice lock is formed preventing removal of the dispenser without extraordinary effort, (I am nearly 6' and 195lbs),1st time I was able to remove dispenser with huge effort by "depressing button release" and lifting up, for my effort got bad facial laceration but was then able to clear jam, next 3 time called for warranty service, each time it jammed again in as little as 8 days after service, have pictures of problems if any one wants
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Quality?
Posted on
Rating: 1/51
IPSWICH, MASSACHUSETTS -- Bought a Maytag fridge 1 year and 4 months ago Compressor failed today

I realize these appliances don't live forever but.......DOA four months out of Warranty?

Poor quality and after reading further this is a common problem.
Will never buy Maytag brand again
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trmn8r on 05/14/2012:
I don't blame you. Thanks for posting.
ok4now on 05/15/2012:
Sorry to hear about your Maytag problem. No way should a compressor fail in a little over a year. Here's the ugly truth about appliances... they are poorly made and have high failure rates. It's really a crap shoot what to buy. Sears and Maytag were once the gold standard in quality and customer service. Sadly this is not the case today. They are living off of their once trusted brand name and sell problematic appliances with poor customer support. Sears recently closed 135 stores (now you know why) and needs the cash flow to stay afloat. Maytag has a similar problem. Customer service & warranty claims cost them money. Do not do business with these people.
Razzel on 05/16/2012:
Compressors carry a longer warranty usually 5 years but you pay labor. Sadly Maytag was bought about 15 years ago and there went quality for profit as has happened to many companies.
WP2008 on 06/28/2012:
Hello Mr. Churchill. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (jeffrey.churchill), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Maytag Refrigerator AWFUL; 6 months and broken
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WHEATON, ILLINOIS -- Purchased a side by side refrigerator; from the first moment we tried using it with food in the drawers, we knew the drawers would not last. Six months later and the cheap plastic drawers have cracked and broken. The drawers needed to be open and closed with two hands and jimmied a little bit to keep them on the track. They would not glide easily and unless both hands were used, they would not open or close properly. Save yourself some frustration and buy anything but Maytag.
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Venice09 on 01/18/2012:
There is nothing worse than cheap plastic. The plastic in my Maytag refrigerator has held up extremely well, but I don't think I'll find that quality again. I dread having to buy a new refrigerator. I'm sure the overall quality of all brands has gone downhill. I'm holding on to what I have until it takes it's last breath.
Slimjim on 01/18/2012:
I remember when Maytag first came out with friges, the company rep would come in and stand on the crispers just to show how strong they were as a selling tool. I guess they don't use those crispers anymore.
Venice09 on 01/18/2012:
Slim, I abuse the shelves in my ten-year old Maytag refrigerator to death, and they show no sign of wear or cracking whatsoever. The crispers don't slide easily, but the plastic is as good as new. When I finally get rid of this refrigerator, I'm going to hold on to the shelves just in case they fit in the new one. That would be great!
lexophiliac on 01/18/2012:
Try rubbing candle wax on the tracks Venice. Any household candle will do.
Venice09 on 01/18/2012:
I said that wrong. It's not that they don't slide easily. They pull out fine, but unless you put them back perfectly straight, they get jammed. They're not really on tracks. They just seem to sit in the opening. But candle wax is a great idea for tracks.
At Your Service on 01/18/2012:
I've got a Maytag family refrigerator and absolutely love it!
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Home Depot Online Purchase Maytag French Door Refrigerator
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PIQUA, OHIO -- On November 23, 2011 I went on Home Depot online site and purchased MFI2569yeb French Door refrigerator Special buy at $998. Delivery was set for Dec 3. I sold my old refrigerator and had to have it gone for room for new delivery. The delivery was made on time but when he unwrapped the refrigerator the Door was damaged so he took it back with him. It was Monday when I received the call from Maytag that model was no longer available and they would upgrade to MFI 2665 XEB and would deliver on 12/7. Once again the delivery is on time but when they unwrapped it on the truck the compressor and fan was smashed in. Once again they take it back. Talked to Maytag this morning and they will not be able to deliver another until Dec 15. I now have lost a lot of food from the freezer and refrigerator that was kept in coolers. Home depot is giving me a $50 dollar gift card and Maytag will give me $47 for my troubles.

This is such a joke!! I chose Maytag because they claim to be American Made. Guess I should have chosen LG or Samsung.
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madconsumer on 12/08/2011:
great comment AYS!!
sallysullenberger83 on 12/08/2011:
I purchased online through Home Depot. When you contact them they put you in touch with Maytag. I was told the store does not handle online sales. I should have explained the reason this keeps getting damage is because Maytag ships with foam and shrink wrap and no box. With the upgrade I would be a fool to cancel but I don't have to be happy about 2 delivery's and still no refrigerator.
At Your Service on 12/08/2011:
With all respect Sally, that's exactly what I mean. They upgrade the product, discount it another $47 and have the retailer throw in another gift card and you're getting a great deal -- "You'd be a fool to cancel."
FlitteringFirefly on 12/09/2011:
HomeDepot.com does not have stock. The appliances come straight from the manufacturer's warehouse to your home. Maytag damaged the units therefore it is up to Maytag to provide replacements.
trmn8r on 12/09/2011:
With all respect, Sally has a perfectly valid complaint. Questioning why she dealt with Maytag directly is strange - obviously Maytag is dealing with HER, so why question how she was put in touch with them?

I have been in Sally's place, and it stinks. The manufacturer skimps on the packing materials, and whatever method of shipping that is used damages the item time after time. This must be cheaper to the manufacturer than making the packaging 20% thicker, 30% thicker, etc, because it is what it is. And there you are, the customer, just waiting to receive ONE in new condition. And fighting to keep food in the house. It stinks. All because the manufactuer is stingy with the packaging, a sucky shipper is used, or both.
momsey on 12/09/2011:
Seems to be some comments have been removed, but I don't understand how this review has no helpful votes (before mine) and some are criticizing the OP's complaint?

How is she getting a great deal? She lost all the food in her fridge and freezer and has been inconvenienced more than once, and STILL has no fridge.

Good review!
At Your Service on 12/09/2011:
You're right. It doesn't diminish the importance of the review in any way. It was simply stating that it didn't make sense as to why the O.P. wasn't dealing with the retailer directly, as it was them that sold it. Furthermore, I had stated that if he/she felt that they should have chosen LG or Samsung, to cancel the order and buy such from a different retailer. As anyone can plainly read, the O.P. replied, "With the upgrade I would be a fool to cancel."

It doesn't make any sense to complain in one breath but make a statement like that immediately after.

Complain...complain...complain...oh but I'm getting such a great deal I'd never want to cancel.

Thanks madconsumer!
Venice09 on 12/10/2011:
Momsey, I just gave this review a Helpful vote. Of course, the OP has a valid complaint. The upgrade is the LEAST Maytag can due to make up for the inconvenience and loss of food. It by no means invalidates this complaint. There has been a lot of criticism, interrogation and second guessing of OPs lately, all diminishing the importance of their reviews.

As far as Maytag is concerned, their quality control is horrendous. My refrigerator was delivered in a perfect, undamaged box. However, the refrigerator door had a huge dent in it. It was obviously put in the box that way. There was a large gouge on the top of my stove that was covered up by a sticker obviously put there to hide the flaw! My washing machine wasn't damaged, but it didn't work either. I won't even go there.
sallysullenberger83 on 12/14/2011:
NEWSFLASH !!!!! MAYTAG just called and changed delivery date to Dec 22
sallysullenberger83 on 12/15/2011:
After more begging and being without a refrigerator for almost 2 weeks they now say I can have it delivered on Friday 12/16/2011. Lets see what really happens.
Venice09 on 12/15/2011:
Good luck, Sally. Let us know what happens.
sallysullenberger83 on 12/17/2011:
It was delivered yesterday and this time in good condition. My only concern that I will be checking out this week end is when we run water from our filtered drinking water (refrigerator line also comes from this filtering system) it makes some load strange noises. We are going to adjust the water flow and see what happens. Before anyone starts telling me this refrigerator has a filter, I already know that and we are using both. The only con I see right now is I have always had a meat drawer not just the long deli drawer.
sallysullenberger83 on 12/17/2011:
oops loud not load
sallysullenberger83 on 12/21/2011:
The refrigerator is fine just louder than my old one. Still waiting for the card.
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