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Maytag Corporation Refrigerators

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Maytag Built With Defective Components And No Repair Parts Available
Posted by on
BENTON HARBOR, MICHIGAN -- LETTER TO MAYTAG-VIA-website--------------

Purchased as a group of 6 MAYTAG appliances from Home Depot delivered 13 December 2004.
NOVEMBER 30 2009 the Sol/Start RELAY shorted out--replace at a cost to me of $206.25. Maytag repair man said I was lucky a fire didn't start he also said that there could be other problems requiring a compressor system replacement.

February 2010--while I was NOT at home the DEFROST BOARD shorted out and so did the NEW RELAY causing the DEFROST to HEAT UP the inside of the FREEZER to the point that there was a PARTIAL COOKING of some of the meat I had. THE KITCHEN was full of smoke and smelled like burning wiring. WHEN I checked the Refrig. THE inside of the freezer--side walls were SO HOT I could NOT hold my hand on them for a long time. I unplugged the unit and called the same repair man who came out and found that the entire system was junk.

AT first ONLY a parts replacement was authorized BUT that was later changed to a PARTS AND LABOR--100% what ever it took to FIX the unit--this came from YOUR PRODUCT SAFETY people in Washington State.

WHEN the repairman came to fix this pile of junk --he spent 10.5 hours in my home---WE had a working unit --ONLY for about a half hour then IT stopped working. His idea is that the HEAT EXCHANGE/CAP TUBE needs to be replaced along with the EVAP unit---THIS CAN NOT BE DONE as MAYTAG NEVER MADE these KEY REPAIR COMPONENTS--in other words MAYTAG built--FOR 6months only and SOLD IT for only ONE YEAR--- a REFRIGERATOR knowing that IT WAS DEFECTIVE---THAT'S right THE SAME components that are INVOLVED with the OTHER RECALLS were USED in this MODEL TO.

AS has been suggested by YOUR PRODUCT SAFETY DEPARTMENT---"WE will PRO-RATE and REPLACE your REFRIG." this means an ADDITIONAL COST to me----TOTALLY UN-ACCEPTABLE---NO consideration has been taken for the OUT OF POCKET DOLLARS at my end---Cost of prior repair, FOOD LOST --TWICE---AND the fact that IT TOOK almost a month and a half to get to the point that I WILL HAVE TO REPLACE this REFRIGERATOR at my expense.

DOLLARS I have invested as of NOW---$1500.00 WITHOUT BUYING another REFRIGERATOR at a cost of about $1500.00--for a total OUT OF POCKET of over $3000.00. UN-ACCEPTABLE!!!

AS I have informed your "PRODUCT SAFETY PERSON" I intend to POST all of MY INFORMATION on EVERY BLOG on the internet STARTING with FACEBOOK, MYSPACE, SODAHEAD and MSNBC. I intend to CONTACT the LOCAL news stations--CBS and FOX both have a CONSUMER HOT LINE and WILL amend MY COMPLAINT to the CONSUMER SAFETY COMMISSION AND supply them with the components I HAVE.

AND CONTACT a PRODUCT LAWYER for possible lawsuits---in addition to joining ANY CLASS ACTION SUITS I can find---CAN MAYTAG-WHIRLPOOL SURVIVE ANY MORE BAD PRESS---WE WILL SEE!!!

I may EVEN PLACE this JUNK MAYTAG REFRIGERATOR on MY LAWN with a 4x8 foot sign stating--BUY MAYTAG-WHIRLPOOL AT YOUR OWN RISK--YOU COULD have your HOUSE BURN DOWN and FAMILY HURT--DEFECTIVE AND THE NAME WENT ON.

THE ONLY way MAYTAG can make this GO AWAY is to REPLACE FREE TO ME THIS JUNK.
MAYTAG went OUT of BUSINESS due to its LAUNDRY PRODUCTS--THESE DEFECTIVE REFRIGERATORS MIGHT just put WHIRLPOOL OUT OF BUSINESS!

I'm on Social Security disability and am a DISABLED VETERAN--Vietnam--I can NOT afford this type of LOSS.

AND another point I should make---I'm not a stupid person I hold an EPA FREON LIC. as I used to own AUTO REPAIR shops--I am VERY familiar with REFRIGERATION systems--as YOUR repair man found out---I also am VERY well versed in ELECTRONICS.

I also in FEBRUARY filed a complaint with the CONSUMER PROTECTION AGENCY about this.
     
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Slimjim on 2010-03-15:
I don't understand. How can you have $1500 in additional expenses? You said they fixed it (tried) for nothing.
"AT first ONLY a parts replacement was authorized BUT that was later changed to a PARTS AND LABOR--100% what ever it took to FIX the unit--this came from YOUR PRODUCT SAFETY people in Washington State. "
So since they couldn't fix it, they offered a pro-rate on a new one. Why do you feel that is unfair? You had the box 5 years before it kaput. Is the $1500 based on food spoilage that you want reimbursed? Two failures would mean an average of $700 would have to have been lost per incident. I'm having issue seeing that much in food loss.
A little confused. FYI, Maytag didn't go out of business, they were purchased by Whirlpool, and yes because of their laundry. More specifically, the quality that the name is associated with.
jscusmc69 on 2010-03-16:
$2o6.00+$685.00================891.00---FIRST LOSS
Freezer $785.00+Refrig $238.00=1025.00--SECOND LOSS
$1916.oo--TOTAL LOSSES
Pro Rate credit--$200.00
COST of NEW unit$1985.00
$1785.00----TOTAL out of MY pocket to replace

TOTAL loss $1916.00--FROM RECEIPTS-ya I keep the BILLS each mo.to track
spending on everything.
+ $1785.00--COST out of pocket to replace Refrigerator
$3701.00--MY TOTAL LOSSES----
SO I was off and MY total losses REALLY is over 3K. NOW address the FACT that "THEY COULD NOT fix it because THEY failed to make the NEEDED PARTS. AND only built it for 6 MO then discontinued it.THE Certified MAYTAG repair man TOLD them--GIVE me the parts I need and I CAN FIX IT---NO PARTS AVAILABLE and he has as of yesterday 9 more of these units.
As I said--I'm no fool--owned several business which were profitable to the tune of NET per year in the mid 6 figures. I and the repairman think we have a way to fix these HOWEVER MAYTAG refuses to give him access to the parts form another type of unit---IT'S easier to write me off than try to keep a customer--I built my business on SATIFIED customers--WORD of mouth--and a business can go upside down the same way.
I also am fully aware of the WHYS that MAYTAG went out of business--BOUGHT by WHIRLPOOL--Laundry was the start AND they knew that they were facing THIS REFRIGERATON problem.
Slimjim on 2010-03-16:
Maytag is not out of business. You bought Maytag products. Maytag has had problems with refrigeration since they introduced refrigerators by buying Magic Chef back in the early 90s and slapping the Maytag name on crappy MC/Admiral/Montgomery Ward boxes. The Whirlpool acquisition has nothing to do with that.
I can see I was off on my estimated losses of $700 per incident, whereas you actually had an average of around $900 in losses each time the unit went out.
That is some serious food storage.
jscusmc69 on 2010-03-17:
This was one of the largest combos at the time as to freezer storage which was nice to have that way we didn't have to go into the chest freezer that much. I followed the laundry thing and as I said am aware of the MAYTAG brand problems---now--at the time there were not that many.
There also is another thing that I have NOT addressed and that is the PROBLEMS with the other items. THE ONLY thing that has NOT had a problem is the Micro-wave.
WHIRLPOOL has had many problems in the past and when they bought MAYTAG they knew that there were OTHER MAYTAG problems----MY info is coming from several repair companies and the PROBLEMS they have had in the past with WHIRLPOOL'S people when they have had repairs or tried to fix customers items. THE delay that the company I called--- and this really frustrated the repairman--FROM WHIRLPOOL was just crazy.

IMAGINE this-PUT yourself in MY POSITION----I owned several profitable auto shops,a Computer design and repair company--can write code and have designed software---worked for FORD as a DISTRICT SERVICE DIR--out of Chicago Zone,hold every ASE Master Tech and other certs--including an EPA lic to acquire and work with all types of freon, WAS instrumental in FORD switching to and using on board computers,helped design several power train items that are STILL being used in FORD products today,and have extensive training in the repair of electronics.
A 4 year degree in Business,ASSO in computer science Asso Mech engineering and design -------AND then HAVE SEVERAL MAYTAG reps infer that I don't know what the heck I'm talking about. NOW TELL me HOW would YOU have felt and handled this problem---and yes I can prove all I have said here!
DUMB I may be STUPID I'm not--I won't even go into my Marine Corp years or the Government work I did after the Corp--but you don't move up the ladder to the rank of COL. by being stupid----.
TELL me what else YOU would do at this point!
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2yr Old Fridge and Nothing but Problems
Posted by on
Rating: 1/51
MICHIGAN -- We moved into our first house just over two years ago and decided we needed to get a new refrigerator and did a ton of research online reading reviews etc. We found a few not so great complaints regarding Maytag, however, we took our chances (*Note - we live in a house built in the 40's, so the fridge space is small and we needed a fridge size that is smaller than normal, we didn’t have many options).

Well...a little less than 12 months later (yes, luckily right before the warranty expired) our ice dispenser stopped working properly; the mini-ice door would not closer properly, resulting in a lot frost in where the ice door was located (there was so much we couldn’t open the freezer door, it would get stuck). So we called out the repair guy and it he said he had never seen this issue before and basically had to replace the whole flap and parts. Sweet, it was fixed and cost was covered!

Well, then about 5 months later, it happened again!!!!!!!!! Ahh...got fixed yet again...well another 6 months later and after the warranty expired (lucky us) the fridge completely STOP cooling (and just happened to be Halloween, not a great day for a house issue) So we had to remove all our perishable food and place it in a cooler (which works 100xs better than Maytag products), and move all frozen food to a family members house 15mins away (luckily!). We were also super lucky we found a repair company that could come out at 5pm the next day, which happened to be a Friday!

Awesome company (Conner's Repair in Metro-Detroit). He concluded the defrost board was broken, meaning it was freezing and creating frost and then not defrosting; clogs the vents and not allowing and circulation to occur. He was SHOCKED, when he found out we only had this fridge for 2 years and said this is something that normally happens in 20yr old fridges.

I than decided to call Maytag and nicely request a refund for the issue, and was told no due to the warranty expiring and we also didn’t use a Maytag repair company; I didn’t want to wait a week as I thought this was something that needed immediate attention. I also am not sure why it matters who you get to fixed your fridge. I have an invoice for proof of the issue and the repair man even said he'd call to verify the issue. I don’t understand why I have to pay for something that was not properly produced, and not to mention the time out of my schedule to deal with Maytag's issues. I now know not to buy any Maytag products due to the lack quality. I guess I learned the hard way.
     
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At Your Service on 2012-11-22:
I think I can give you a little insight that may be helpful Kristin.

To begin with, there isn't a brand in the world that doesn't have complaints on-line. To expect otherwise is suggesting something of an impossibility. I would think that you understand this and is why the purchase was still made.

I'd continue that for any service tech to suggest that a refrigerator would commonly last twenty years, at this point, is misleading. It's more likely that a fridge, like most appliances, is good to see it's tenth year, much less fifteen or twenty. Government regulations now require the compressors to be much more highly energy efficient. In turn this makes the compressor considerably smaller, giving it a shorter lifespan. This is why mom and dad's refrigerator/freezer lasted considerably longer than our own. The drawback to this is that, as consumers, mom & dad paid for that in energy costs many times over.

You also want to understand something in your particular case. You haven't highlighted the issue, but I'm sure you're aware of it. Homes built within the time period you suggest typically left a great deal less space for the refrigerator than current homes of today. Most cabinetry was given 29 1/2 inches for the width of a fridge and 66 inches in height. Cabinetry can be remodeled around newer spaces, but because the homes will typically built smaller, the kitchen's were likewise smaller. Cabinetry is commonly a premium so, more times than not, spaces are left to their common defaults.

Understanding all of this is important as, it would be typical that you don't have a great deal of choices when selecting the unit required. The model you've listed is one I'm familiar with. It does crest just within the 66 inch height but the cabinet is actually 32 1/2 inches. Again, understanding that I'm using the standards of the day, it would mean you've basically "squeezed" a larger size of refrigerator in a space not intended for it. Now, here's the important point I would be getting at. MANY PEOPLE THINK THAT, JUST BECAUSE A REFRIGERATOR CAN BE MADE TO FIT WITHIN A GIVEN SPACE, THAT IT WILL WORK FINE -- IN FACT, IT DOES NOT. Remember that the compressors have been reduced over several years. They no longer are as large and powerful as units made decades ago. The compressor simply doesn't have the strength. YOU NEED TO PROVIDE ADEQUATE BREATHING SPACE AROUND THE FRIDGE -- THIS IS BOTH THE SIDES, TOP AND ESPECIALLY THE BACK. If the circulation of air is diminished around the unit, it is the equivalent of suffocating the compressor. It will seem to work find for a year or two, exactly as yours has, but it will die an early death.

In addition, with all respect, there is not some mystical circuit board that handles the defrosting. There is a set of coils along the backside that freeze and will build up frost. In order to make the unit frost-free, the freezer and refrigerator will cool down, then slightly heat up. The heating cycle is to defrost that portion of water that has built up from the condensation. That "frost" is then melted through a series of tubes, funneling into a small pan on the bottom back of the fridge. There is a fan directly positioned around this pan and is used to evaporate this excess amount of moisture as it drips down; thus eliminating the need to manually defrost. The funnel tubing that runs into the pan, if too long, can become more easily blocked. Therefore I prefer to always trim this down to the shortest length necessary. Then, again, if the area is not provided with enough airflow, the fan running to produce evaporation can stop working and create a frozen tube and a buildup of frost. In such cases, assuming not parts have become permanently damaged, the proper solution is defrosting the unit, making sure to give it enough room to operate correctly.

I know the explanation is long, but it's detailed. The reason is to educate people in trying to not "barely" make the unit to fit. Give the fridge ample room to do the work it's intended.

Finally, there are some points you bring up concerning warranty coverage. Be aware that the warranty coverage is not an arbitrary time frame or set of conditions. The length of warranty and what may, or may not be covered, is a very accurately set of controlled statistics. All manufacturers know, statistically, the amount of units that will have problems and, they know the cost of it. It's how they are able to tabulate the fair market price for the merchandise. It is also why many manufacturers only offer a one year, limited warranty any longer. Many consumers have been taught that focusing on warranty coverage, during a purchase, is something bad. That if a product is made to last, why would warranty coverage be a consideration - right? Wrong. Warranty coverage is important. Many people don't focus on it enough and leaves the door open for these exact situations. Preferably, warranty is something one should consider long before its needed. I use it as a shopping point and buy from someplace that offers both reasonably price and well backed extended warranty programs. By doing so, I force the retailer to accept the results of such a frustrating circumstance.

It's very important to understand too, why a manufacturer or retailer may require you use a certain set of service personnel. One is a per-established way of performing the service, making a little more secure that the problem doesn't represent itself. It is also a pre-approved set of cost for both the labor and parts. It's why, when any form of warranty coverage is performed, it is done so in a way that is in congruence to the manufacturer's guidelines.

Again, I know it's long, but you hopefully have a much better understanding of a much bigger picture. Give yourself enough room, or you'll be at this again in a relatively short amount of time. If you're unable to do so, I'd suggest selling the unit for a fair price and purchasing something smaller. It will hopefully give you better longevity -- not because of quality, just because it is better designed for a house of your's age.
WP2008 on 2012-11-26:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag_Digital@Maytag.com please include your full name, user name, physical address, complete contact information, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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Side By Side Refrigerator Freezer
Posted by on
We purchased a Maytag side-by side refrigerator freezer in November 2004. It lasted 5 years, with some maintenance in those years required. I recall two episodes of water line leakage that required repair. The second time, the repair was defective so I found parts and did it myself. The latest episide that was the death knell started by stepping in a puddle of water in front of the thing. Thinking water line - I looked. Nope. Seemed to be coming from ice dispenser. I emptied the ice tray, mopped up water, and checked the next morning. The freezer was defrosting. Total failure. A&E repairman came out, diagnosed compressor failure, and ordered the part. He went through the paperwork we had and told my wife that we were covered parts and labor as failure occurred within the 5 year period. The compressor showed up a week later and a second A&E repiarman a few days after that to install it. In the process of removing the old compressor, the repairman mumbled, went out to his truck, and came back several minutes later and said "I have bad news for you." He said the unit was not repairable as the refrigerant system was contaminated. Said I'd get a call from Maytag and gave me a 1-800 number to call them. Eight days later I called Maytag (not hearing anything from them), and was told the system was NOT under warranty and they'd offer a 20% discount off the purchase price of a new system. So, what do you think a prudent man should do after reading the testimonials in my3cents? Run like the dickens from Maytag! Oh, by the way, we kept our previous refriegerator (not Maytag) in our garage. It looks horrible but runs great! It's 16 years old. Maytag dependability? Forget it!
     
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Anonymous on 2009-12-22:
Good review. Whenever you buy any appliance, you are taking a risk. I mean sometimes you luck out and get a great appliance that lasts forever, and other times, you get a lemon....just like a car....I don't really have any particular brand that I think is better than the next....People tall me Maytag is a GREAT brand, others say they suck. Same thing with Kenmore. I know people who would refuse to buy any other appliance but a Kenmore, and I know others who said they are the worst....I think its all a gamble no matter what you buy.
qualityappliance on 2009-12-22:
November, 2004 till 2009 is borderline on the 5 year sealed system warranty.

If we assume that Sears idiot #1 was correct that the compressor was bad and that Sears idot #2 was correct that the system is contaminated then it still would be covered by the warranty and with enough pressure Maytag will replace the unit.

Too much assumption for me. My bet, idiot #1 50/50, Probably a start relay, idiot #2 doesn't know how to change a compressor.

ps. I just exchanged a unit last week that Sears replaced the compressor twice and recharged the system 4 times and could not detect the massive leak at the evaporator connection, so bad that the oil was visible on the evaporator.
David on 2014-02-15:
We have the Maytag unit French door H20 unit which was the first French door unit with external water and ice. We purchased in 2006 at a cost of about 2300. Year three motherboard went out at a cost of 250.00. This past year compressor died and once parts were ordered and ready to be installed repairman told use the unit can't be fixed due to contamination in the lines which I think was oil. We have had this thing less than 10 years and it is DOA. No more maytag for me.
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Customer Service, Product Quality, Etc
Posted by on
MICHIGAN -- After reading many of the complaints concerning Maytag I had to join the discussion. I don't usually join sites but we have had nothing but trouble with our Maytag refrigerator for the 6 1/2 years we have had it and I want one more voice warning people about Maytag's lack of reliability. We have had multiple problems with our refrigerator starting from just a few months after purchasing it. In the first year alone we had 3 service calls just on the ice maker. The problem was finally resolved when a repairman bent the wire that stops the ice from being made when the bin is full. He said it was a faulty design. After his "fix" we had no more problems with ice overflowing and messing up the maker.

Over the 2 3-year extended warranty periods with Maytag Dependability Plus (we have been informed that they are not a subsidiary of Maytag) we have had an average of 3 -4 calls per year, generally concerning the defrost mechanism which caused 3 or 4 food loss claims and repairs that could only be made after the refrigerator failed to keep food cold, not when we first noticed the ice build up occurring each time. Finally, we discovered that the defrost problem was the direct cause of water damage to our bathroom downstairs, below the refrigerator and dishwasher. It also ruined the wall beside the refrigerator, the floor in front and beneath the refrigerator (it now has the only squeak in our 12 year old home which we built), the ceiling and walls in the downstairs bathroom, caused carpenter ants because of wet wood which incurred drilling of holes in our entire house and multiple other problems.

The run around we experienced between Maytag and Maytag Dependability Plus telling us to let the other company know of our dissatisfaction has been long and tedious. The repairmen have generally been very helpful, even telling us how to get Maytag to respond, ie, tell them you are contacting the Attorney General (that caused the company to discontinue the conversation). One repairman told us that they lose money servicing Maytag products as they are one of the worst companies to have to service products for. An employee for the dealer we purchased our refrigerator just told us that we should not buy Maytag if we want good service. Our G.E. and Fisher & Paykel appliances have given us very few problems and we have had excellent service. A lawyer friend told us to write to the companies with a detailed list of our grievances.

Maytag called and left a number for my husband to call back (with our son) even though I was home and could have spoken with them. It took my husband (who was at work) almost 15 minutes to find out that no one knew who he should talk to. I then called them and spent 45 minutes talking to a rep who finally offered to give us a 10% discount on our next purchase of a Maytag refrigerator if we bought it before the end of Jan. 2008. I asked her if she felt $200.00 would be just compensation for the problems our refrigerator had caused. She said it wasn't compensation but a goodwill offer. I told her we would continue to let everyone we know what a lousy company Maytag was and what lousy products and services they provided. Our next step is contacting our representatives, attorney general, and newspapers with our story. Hopefully, we will get some compensation for the multiple problems this Maytag refrigerator has caused.
     
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Anonymous on 2007-12-27:
Our resident local appliance expert StevefromSoCal may have some suggestions for you about replacing or repairing, he should be along later. Steve's advice and suggestions are always helpful.
Anonymous on 2007-12-27:
Maytag did have a couple of "lemmons" on the market,the early wide by side being one of them.Ice maker issues were discovered right away.We have had good luck with the Adaptive defrost controls,so I'm not sure why you had all these problems with the same part.

Did you have A&E service out,or someone that knows what they are doing?
qualityappliance on 2007-12-27:
I have one of the first generation stainless wide by sides and have yet to have a defrost problem. I did have ice problems from day one , but in the other direction, mine would shut off too soon. I rectified this by replacing the shut off arm with a arm meant for a Whirlpool so now the ice overflows a little in the back of the bin but it never runs out of ice.
I have not seen any problems yet with the newer style of adaptive defrost board,(the one in the inclosure), my guess is that there is an intermitent open circuit in the bi-metal or the plug.
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Quality Issues, Refrigerator and Wall Oven
Posted by on
Rating: 1/51
PEORIA, ILLINOIS -- We purchased a new Double Wall Oven and a new Maytag refrigerator, double door with freezer at bottom approx. two years ago. We installed the new oven and it would not operate. A service call (remove oven from cabinet again) revealed that a elctrical wire behind the back cover had not been connected to the terminal. The refrigerator operated for approx. 2 years and we discovered that the unit was not cooling. Lost quite a bit of food and condiments, and a service call($138.00) revealed a faulty electrical relay. The warranty period today is only one year on appliances verses the old days of 5 years on a compressor. The quality of today's modern annd technical highly educated personnel does not even come close to the reliabilty and security of the older appliances. It was not at all unusual to have the old appliances still functioning well after many many years of service. It would appear that based on today's warranties and service problems that we experience, the corporations are designing appliances for a much shorter life expectancy/failure. POOR QUALITY AT THE EXPENSE OF CONSUMERS!(we also purchased a new washing machine that required a new motor with approx. 2 years of service and only 2 people in household??
     
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trmn8r on 2012-08-20:
In my opinion, you are correct. Most if not all appliance companies are producing appliances that have a much shorter lifespan and are less reliable than they used to be.

It will be very sad if this becomes the new normal, and after a period of time nobody gives a second thought to repairing appliances after 8 months, 1-1/2 years, etc.
Bill on 2012-08-20:
Geez, does nobody make a decent appliance anymore.
My hotpoint side by side refrig is 24 yrs old and still going strong. I think I will run it into the ground. If it dies I have a 40 yo Kenmore in the garage that can take up the slack.
maryland_tide on 2012-08-20:
My next door neighbor like so many of us is on washer #3 - had washer that lasted years, got new washer lasted about a year, had to get new one. Her very good repair man said all the companies are building appliances to last no more than six years, as they were not making any money with well-built products. It is already the new normal. I live in terror that my older fridge will go and will have to replace w. expensive junk and worthless maintenance contracts. Better off to fix old stuff if you can.
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Rip Off On Repair Parts And Just Very Poor Reliability Of Anything They Make
Posted by on
Rating: 1/51
I bought a Maytag side by side Model (MZD2766GEW) in 2002. This refrigerator has had the ice maker repaired 4 times and replaced completely replaced once. Of course all the problems started right around 2 weeks post warranty. It was recalled for fire hazard, with the compressor. Now the little round piece that open to all dispensing of ice broke. This very small round piece of plastic around at the most $1.50 piece only is available in a kit that cost 72.00. Beware of all products that Whirlpool produces. Look up Whirlpool and be amazed at all the different product they produce, under all the other brand names I am deeply concerned. Beware of all Maytag PRODUCTS. I have a stove, washer & dryer and dishwasher all bought at the same time. They all have had numerous problems.
     
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WP2008 on 2012-06-28:
Hello sam. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your refrigerator. If you still need assistance, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (sam4469093), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Fridge #MSF25C2EXW With Ice in the Door
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- Purchased this fridge October of 2011 and had three service calls for the same problem. The ice reservoir in the door freezes and no more ice. Can't even remove the ice reservoir because it is frozen to the door. It freezes up just hours after the service call. We were told by the repair man that this model thaws the ice reservoir whenever you get anything out of the freezer and the flap on the outer side sticks open so humidity gets in and contributes to the freezing of the dispenser. Maytag is aware of the problem and apparently has been working on a solution for a year and a half but so far they are not able to fix them. They still keep selling this model knowing it has a problem. Now I want it replaced and they are giving me the runaround. If you want to keep your sanity, DON'T BY MAYTAG!
     
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Alain on 2012-06-01:
The complaints about Whirlpool/Maytag concerning poor products, unsatisfactory customer service, etc., have beem seemingly increasing logarithmically. You may want to file an official complaint at http://www.azag.gov/consumer/complaintformintro.html and http://www.ftc.gov/bcp/index.shtml It will at least add to the growing number of reports about this company and, hopefully, someone may actually encourage Whirlpool/Maytag to do something about it. In the meantime, your review, along with other similar posts about them, is very helpful in warning other consumers to avoid this product/company.
WP2008 on 2012-06-06:
Hello susanmoon28. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your ice maker. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (susanmoon28), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
Lori W on 2013-07-11:
My refrigerator has the EXACT same problem I have called Maytag. I have no idea how they will fix it since it seems to be a structural problem. Don't buy this refrigerator. You will be disappointed.
Scott on 2013-10-12:
avoid "store n door ice" bought this less than 1 year ago, has jammed 4 times, the ice chute is curved and when the ice dispenser fails an ice lock is formed preventing removal of the dispenser without extraordinary effort, (I am nearly 6' and 195lbs),1st time I was able to remove dispenser with huge effort by "depressing button release" and lifting up, for my effort got bad facial laceration but was then able to clear jam, next 3 time called for warranty service, each time it jammed again in as little as 8 days after service, have pictures of problems if any one wants
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Home Depot Online Purchase Maytag French Door Refrigerator
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PIQUA, OHIO -- On November 23, 2011 I went on Home Depot online site and purchased MFI2569yeb French Door refrigerator Special buy at $998. Delivery was set for Dec 3. I sold my old refrigerator and had to have it gone for room for new delivery. The delivery was made on time but when he unwrapped the refrigerator the Door was damaged so he took it back with him. It was Monday when I received the call from Maytag that model was no longer available and they would upgrade to MFI 2665 XEB and would deliver on 12/7. Once again the delivery is on time but when they unwrapped it on the truck the compressor and fan was smashed in. Once again they take it back. Talked to Maytag this morning and they will not be able to deliver another until Dec 15. I now have lost a lot of food from the freezer and refrigerator that was kept in coolers. Home depot is giving me a $50 dollar gift card and Maytag will give me $47 for my troubles.

This is such a joke!! I chose Maytag because they claim to be American Made. Guess I should have chosen LG or Samsung.
     
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madconsumer on 2011-12-08:
great comment AYS!!
sallysullenberger83 on 2011-12-08:
I purchased online through Home Depot. When you contact them they put you in touch with Maytag. I was told the store does not handle online sales. I should have explained the reason this keeps getting damage is because Maytag ships with foam and shrink wrap and no box. With the upgrade I would be a fool to cancel but I don't have to be happy about 2 delivery's and still no refrigerator.
Venice09 on 2011-12-15:
Good luck, Sally. Let us know what happens.
sallysullenberger83 on 2011-12-17:
It was delivered yesterday and this time in good condition. My only concern that I will be checking out this week end is when we run water from our filtered drinking water (refrigerator line also comes from this filtering system) it makes some load strange noises. We are going to adjust the water flow and see what happens. Before anyone starts telling me this refrigerator has a filter, I already know that and we are using both. The only con I see right now is I have always had a meat drawer not just the long deli drawer.
sallysullenberger83 on 2011-12-17:
oops loud not load
sallysullenberger83 on 2011-12-21:
The refrigerator is fine just louder than my old one. Still waiting for the card.
At Your Service on 2011-12-08:
With all respect Sally, that's exactly what I mean. They upgrade the product, discount it another $47 and have the retailer throw in another gift card and you're getting a great deal -- "You'd be a fool to cancel."
FlitteringFirefly on 2011-12-09:
HomeDepot.com does not have stock. The appliances come straight from the manufacturer's warehouse to your home. Maytag damaged the units therefore it is up to Maytag to provide replacements.
trmn8r on 2011-12-09:
With all respect, Sally has a perfectly valid complaint. Questioning why she dealt with Maytag directly is strange - obviously Maytag is dealing with HER, so why question how she was put in touch with them?

I have been in Sally's place, and it stinks. The manufacturer skimps on the packing materials, and whatever method of shipping that is used damages the item time after time. This must be cheaper to the manufacturer than making the packaging 20% thicker, 30% thicker, etc, because it is what it is. And there you are, the customer, just waiting to receive ONE in new condition. And fighting to keep food in the house. It stinks. All because the manufactuer is stingy with the packaging, a sucky shipper is used, or both.
momsey on 2011-12-09:
Seems to be some comments have been removed, but I don't understand how this review has no helpful votes (before mine) and some are criticizing the OP's complaint?

How is she getting a great deal? She lost all the food in her fridge and freezer and has been inconvenienced more than once, and STILL has no fridge.

Good review!
At Your Service on 2011-12-09:
You're right. It doesn't diminish the importance of the review in any way. It was simply stating that it didn't make sense as to why the O.P. wasn't dealing with the retailer directly, as it was them that sold it. Furthermore, I had stated that if he/she felt that they should have chosen LG or Samsung, to cancel the order and buy such from a different retailer. As anyone can plainly read, the O.P. replied, "With the upgrade I would be a fool to cancel."

It doesn't make any sense to complain in one breath but make a statement like that immediately after.

Complain...complain...complain...oh but I'm getting such a great deal I'd never want to cancel.

Thanks madconsumer!
Venice09 on 2011-12-10:
Momsey, I just gave this review a Helpful vote. Of course, the OP has a valid complaint. The upgrade is the LEAST Maytag can due to make up for the inconvenience and loss of food. It by no means invalidates this complaint. There has been a lot of criticism, interrogation and second guessing of OPs lately, all diminishing the importance of their reviews.

As far as Maytag is concerned, their quality control is horrendous. My refrigerator was delivered in a perfect, undamaged box. However, the refrigerator door had a huge dent in it. It was obviously put in the box that way. There was a large gouge on the top of my stove that was covered up by a sticker obviously put there to hide the flaw! My washing machine wasn't damaged, but it didn't work either. I won't even go there.
sallysullenberger83 on 2011-12-14:
NEWSFLASH !!!!! MAYTAG just called and changed delivery date to Dec 22
sallysullenberger83 on 2011-12-15:
After more begging and being without a refrigerator for almost 2 weeks they now say I can have it delivered on Friday 12/16/2011. Lets see what really happens.
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Maytag Refrigerators - Do Not Buy One
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I purchased the French Door Maytag Refrigerator in June 2008. We spent 3 mos. in Florida & upon returning found the icemaker didn't work, bottle of water & some items frozen in refrigerator. Repairman tried to say it was because the refrigerator was on an outside wall. This was certainly not the case as there is 6" of insulation in the wall, an outside enclosed porch and the heat in the house left at 55 degrees. He finally removed the inside back panel to see that the water coils were frozen and could not explain why. Asked to borrow my hairdryer to thaw them out!! There was nothing in the "User Instruction" book to address the problem. Letter to Maytag was futile and the store where it was bought no help. Technician told me not to leave the icemaker on when we went to FL. Just returned from FL (with the icemaker off) and the same problem. Waiting for a tech (which takes days) to hear what the diagnosis is this time. I will NEVER buy another product. Product support is nil.
     
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Venice09 on 2010-04-10:
Outside wall?.. now there's a new one.
T. Brinker on 2013-05-24:
We have the same problem. (Things freezing in the refrigerator when left closed for extended times.)
Also, the freezer drawer handle is VERY loose with no way to tighten it.
I suppose when it falls off I'll have to put a suction cup on the drawer to get it opened.
Don't you just love "Quality"!
FedUpWithMaytag on 2013-07-05:
Never buy Maytag. We spent over $12,000 in 2008 on Maytag appliances and have never been unhappier. Our fridge died completely last weekend (it was 31 degrees Celsius). We are waiting for repairman today and if the cost to repair is over $500.00 we are replacing it which means I also have to replace stove and micro to match (I bought black because I like it better, but I can no longer replace it in black). So, I'm going SAMSUNG!!! Read it and weep Maytag!
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Disgusted
Posted by on
My bottom-freezer refrigerator (model PBF2255HEW) will be four years old next week and we have had to have a repairman here three times, the first time when it was just weeks old.
Another repairman was here last October and "fixed" it. This week, I found all my food thawed and called for service (I had purchased a four-year extended warranty for $99, thank God).
I was told a repairman would be here "sometime" between 8 A.M. and 5 p. m., which meant sitting here the entire day, missing a day's work.
He arrived at 7:45 P.M. and found it needs a compressor. He said that's what it needed in October when it broke but for some reason the repairman didn't do it.
I bought Maytag after my General Electric frig broke down at TWO YEARS OLD, thinking I was buying a good brand my parents swore by.
I was wrong, and I am disgusted. I will never buy another Maytag product.
     
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qualityappliance on 2009-08-15:
Maybe your complaint should be with the repair company that can't seem to repair the refrigerator correctly. Just a guess, but it sounds like Sears/A&E.
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