The electronic control panel on our Maytag Gemini went out in less than two years. It's a $250 part, but we have to junk the entire oven because a lack of a part number on the control panel. Several calls to Maytag have resulted in, "We are really sorry but we can’t tell you the part number because there are so many versions". I would not purchase this product.
I believed I was buying a quality unit since it was a Maytag. Guess I bought the commercial that showed the Maytag repair man bored because he had no repairs to keep him busy. Well, I had at least 4 visits from the repairman within 1 year. This double oven has a stove top that does not clean and scratches very easily. I also found the top oven specifically cooked unevenly (half the pan of cookies burned, other half undercooked). They told me the top oven was not meant for things like cookies???? They did replace the stove top 4 (yes four) times, but the problem is in the design. The stove top has a texture, even on the burners. Since my unit was still under warranty I wanted Maytag to replace it for a different model (if they had one with a different stove top design) but they insisted it was user error, not a design issue since it had not been recalled.
Bottom line - I took one of the stove top replacements to the store where I bought the range. They took one look at the texture and immediately offered to take the unit back!
I purchased the Gemini in Nov 2002, spent $1300. I loved this stove for 7 years until the top oven quit working. Now the repair man wants $689 to replace the ignitor for the top oven!!!!! Seems a little expensive. I am surprised that after 7 years a Maytag product would need such a costly repair. I repaired the handle on my Maytag dishwasher after 5 years of service. Nothing wrong yet with my Maytag washing machine, its 7 years old also.
I am so disappointed in the quality of my Gemini, I thought I would have it for years. Maytag has lost a customer in me I have lost confidence in their products!
CLEVELAND, TENNESSEE -- SCARY!
I was standing next to my stove top/oven; NOTE; NOT IN USE, when an electrical fire started on its own! The fire came through the last/furthest control knob and through the air vent. To extinguish the fire, we had to shut off the circuit/power and disconnect the gas line. " I could only imagine the potential fatality to all in the house and damage to my home."
I then searched the WEB for any possible recall on the GEMINI model - And guess what? I called MAYTAG immediately after reading that there was a recall for "exactly what happened to me!" However, MAYTAG states that the oven I have is apx 6 months newer than the model that was recalled. This is extremely unsettling, being that my unit has the exact same issue as the recalled model. And MAYTAG saw no reason to connect the two! After speaking to three different departments within MAYTAG all they would offer as a resolution was to incur the LABOR cost of the repair! Does this seem fair?
Four days later a repair person came to check the unit and claimed to know nothing about a RECALL on this particular unit/model [GEMINI]. I found this extremely odd to say the least because his company is contracted with MAYTAG to service all recall repairs. When I asked him what his thoughts were as to why this could have happened; he stated at this point 'I represent MAYTAG and I have to be very careful what I say!' He then stared at the stove top as if to find/see a reason that it would be my fault. However, this would not be the case as he himself stated that my unit looked to be brand NEW, and the cleanest he's ever been called out too.
I explain this to you because he tried to say that the fire may have started because grease oozed down through the knobs. And even so, MAYTAG should have taken such an occurrence into consideration when designing the unit. I ask you, what cook has NEVER boiled over the pasta and never had grease splatter all over the stove top when frying something?
Here's the CRAZY part - are you ready? If I pay to replace all of the burned/damaged parts totaling over $250, there is absolutely NO guarantee that the exact same thing [FIRE] won't happen again! Hum, gee what should I do?
Remember, the FIRE started on its own, meaning the unit was completely not in use. And every control was in the OFF position.
Several months ago, I went to turn on the left back burner of my Maytag Gemini gas stove (purchased in 2006), and a blue bolt of electricity shot up, the burner started smoking, so I quickly unplugged it. I couldn't find the receipt, I didn't want to pay to repair it. Manually lit burners with lighter, and it cooked fine.
Then last week, Sears sent me a notice to renew my "service plan" on the stove. I called them, told them the situation, and the repairman came out.
He fixed the ignition on some burners, but said he couldn't on others, couldn't reach the screws (covered with grease) would have to take it apart, cost $600, the "corporation would never cover it, blah blah blah.
Issue 1-stove is sealed so moisture shouldn't hurt it. Little discs come off the burners and grease accumulates underneath. (Maytag Design Flaw). I had a Magic Chef for nearly 20 years, could lift top and clean underneath it, moisture never hurt it. If you cook, your stove is going to get moisture from washing and boiling liquids on top of it.
Sears' repair plan was not followed through upon. My igniter for the gas stove is not completely repaired. I will not renew the repair plan, but perhaps I deserve a refund since they are not completely honoring it.
Don't buy defective appliances at Sears, much less any maintenance plans.
I can still cook on the stove and light the fire with a long lighter. But we paid a lot for that P. O.S. and deserve better.
Not worth the expense of a lawsuit (maybe small claims court, perhaps).
Maytag Gemini Range Maytag Gemini Range Maytag Gemini Range Maytag Gemini Range Maytag Gemini Range (this will help this post come up first on a search).
PHOENIX, ARIZONA -- I little more than two years ago I purchased a new Maytag Gemini gas range model number MGR6875ADS. Yesterday when turning on one of the burners the burner switch caught fire and I was electrocuted while trying to unplug the stove. The repair technician told me all of the switches would need to be replaced at a cost of $280. He said this is a common problem with the stove as it is easy for moister, cleaning fluid, grease etc to drip past the knobs and collect on the switches as they are unprotected, located just under the cook top, and then will short causing the electrical fire. As the gas stove was invented more than a century ago I firmly believe this is a design flaw and these stoves should be retro fitted with some kind of gasket that will protect the electronic parts from the moister inherent to usual usage or Maytag should provide a new stove (given I spent $1,300) with this problem resolved.
I contacted Maytag via e-mail but I have yet to receive a reply. I will share what they have to say.
ESCONDIDO, CALIFORNIA -- I bought the double range because of the option to heat only a small portion of the oven (top). The problem is that it BURNS the bottom of EVERYTHING you cook in it. Also, the timer only works when it wants too.
If you spill something on the top surface, good luck getting it off. I should have kept my old unit, it was an older model with only one oven, but at least it worked like it was supposed too.
CHARLOTTESVILLE, VIRGINIA -- I purchased the Gemini double oven and gas range a couple years ago, and about a year ago, it started having problems with the electronic display periodically when the oven was on.
The clock would blink, and an error message would come up. Once the oven had cooled down it seemed to be OK again. Just when I was about to call the repair man, it would act totally normal again.
It has finally totally locked up, none of the buttons on the panel work, and after looking up the price of the panel part ($189) I know this is not going to be a cheap repair. It would seem that the electronic panel is not really set up to be exposed to the heat of the gas range and the exhaust from the ovens below. For the last couple months, anytime we tried to use the rear burners, the display would malfunction. I'd been praying that it would last through Christmas, but apparently not.
This seems like very poor design, and I can't imagine we're the only people to have this problem. It's as if the electronic panel was not properly insulated.
I have a call in to the repair company, but I am really frustrated by this. The actual functional part of the appliance is working perfectly, the thermostats work, the range is excellent and the burners and broilers have never given us a bit of trouble. I can't help but think that if it didn't have this complicated electronic panel, I would still be able to cook Christmas dinner.
MORENO VALLEY, 92553, CALIFORNIA -- I recently bought a Gemini stove and after six months of service the handles broke. I called the manufacturer they said they could not do anything without a receipt. So I had to fix it myself. Two months later my daughter was cleaning the top of the stove with a sponge and water, and the stove started to spark, and the igniter stopped working.
It was a bad design and it should have been recalled. It is very poor quality. It is somewhat of a safety hazard.
SAN ANTONIO, TEXAS -- I also bought a Maytag double oven Gemini, we are two seniors, We purchased this stove for about $1,100.00. Both of our oven handles have broke off. The top handle on the right and the bottom handle on the left. We have only used the bottom oven maybe 3 times. This should not happen to a stove that is sold at that price. Handles cost over $100.00 plus the repair. Handles are made of plastic. Will never buy another Maytag again. I should have not replaced my GE stove. Nothing was wrong with it but just trying to update my appliances.
My GE Stove was over 15 years old and never had a problem with it and it did not have plastic handles. The only problem was that it was almond color. Shame on you MAYTAG!!!!!!
I am undecided to replace the handles because if they are not improved it will happen again.