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Maytag Corporation Gemini Series


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Bad Stove
Posted by Mnajor on 12/31/2008
PHOENIX, ARIZONA -- I little more than two years ago I purchased a new Maytag Gemini gas range model number MGR6875ADS. Yesterday when turning on one of the burners the burner switch caught fire and I was electrocuted while trying to unplug the stove. The repair technician told me all of the switches would need to be replaced at a cost of $280. He said this is a common problem with the stove as it is easy for moister, cleaning fluid, grease etc to drip past the knobs and collect on the switches as they are unprotected, located just under the cook top, and then will short causing the electrical fire. As the gas stove was invented more than a century ago I firmly believe this is a design flaw and these stoves should be retro fitted with some kind of gasket that will protect the electronic parts from the moister inherent to usual usage or Maytag should provide a new stove (given I spent $1,300) with this problem resolved.

I contacted Maytag via e-mail but I have yet to receive a reply. I will share what they have to say.
     
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Posted by qualityappliance on 2008-12-31:
There is a rubber grommet and switch cover to keep all but a very large spill from reaching the switch.

You may want to try a different service company that may not try to gouge you for the part, Sugesated retail price for the switch kit is $35.18
Posted by Ponie on 2008-12-31:
Wow! I knew My3C was very efficient, but now they can communicate with the dead. If you were 'electrocuted,' who's doing this post? :)
Posted by Anonymous on 2008-12-31:
Obviously the OP like many other people do used 'electrocuted' to indicate receiving an electric shock. And yes technically electrocuted means death by electricity but most reasonable people understand what somebody means when they say they got 'electrocuted'.

Good review (VH).
Posted by qualityappliance on 2008-12-31:
Ponie, I caught that also but just figured that I would let it slide.
Posted by SilverWngs71 on 2008-12-31:
Do not email them!! Call 1-800-688-9900 follow the prompts to customer service. Once you have spoken to a Customer Service Rep, let them know the appliance caught fire and they will get you to the Safety dept. Let them know what happened, there will be a few questions asked, answer as best you can. Best of luck.
Posted by Neil_Phoenixville on 2010-01-26:
My range (model MGR6772BDS) had the same problem.
The switch located under the knob shorted and caught on fire.
My repair cost $50.80 for the part, including a 90 day warranty.

I looked in the store at the new ranges of the same style. They have a clear plastic protector shield above the switch, below the knob, which prevents water from dripping onto the electric switch. Since my model does not have this shield, water drips into the switch and shorts it, causing a fire. In my opinion this is a design flaw and it should be recalled due to safety issue.
Posted by Neil_Phoenixville on 2010-01-26:
Please help me find the part number for the clear plastic shield that is located under the knob and above the switch on the new Maytag Gemini gas ranges. I can't find it anywhere. I want to retrofit my older range with this protective piece to keep water from running into the switches. The part does not seem to appear in the service manual for the new ranges. I need this part or else I'm concerned that my range will catch on fire again when the switch gets wet.

I've ordered the switches themselves, part # 12002790

Is there any other suggestion you have to keep the switches dry?
Posted by Neil_Phoenixville on 2010-07-15:
After receiving the replacement switch part in the mail, I realized that the "washer" or clear plastic shield parts are actually included with the new switches. So, now with these new switches installed there is better protection from dripping water into the switch. Also, note the short circuit is between the inside of the switch itself and the center post its mounted over. That is, the switch does not have an INTERNAL short; but actually an internal to EXTERNAL short. Remember that inside the switch is "hot" and "neutral" (no ground inside)and outside the switch (on the post) is "ground". The short that caused the electrical fire was between "hot" and "ground" not the "neutral". If the short had been hot to neutral instead of hot to ground, then the spark ingnitor would just light-- that is normal operation. Its now July 2010 and the new switch has been working just fine for several months.
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Stove Starts On Fire From Steam When Cooking 4 Times In 11 Months
Posted by Kuntzwiler25 on 02/22/2006
GLENDALE, ARIZONA -- Bought this range in March of 2005. Worst mistake I ever made. Paid $1,500.00 For range. Just cooking as I do every day. Steam from the pasta boiling causes the fire. May 2005 electrical fire flames everywhere very scary. Took one week for them to come to my home. Took 10 days to get part. Three weeks no stove small children in family hard to cook. June 2005 same electrical fire from steam from my pots boiling. Technician came out said I could use until part would arrive. Next day large fire. I was not even cooking. Not even in the house fire alarm went off. Burn the bottom of my microwave. They said do not use until new parts arrive. August of 2005 same electrical fire same three weeks to fix stove.

February 2006 just cleaning stove same not even cooking same electrical fire. Each time the people at Maytag say they do not know why this is happening. I have found over 10 people on the internet that this same thing is happening also. Just by putting in the search engine Maytag Gemini fire. I am afraid for my family hate this stove and ready to through away and will never buy from Maytag again.

I tell anyone that will hear how bad this is. It is sad a they do not care about their customers or concerned for there families. Do not buy a Gemini gas range from Maytag.

Natalie Burke


     
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Posted by Slimjim on 2006-02-22:
I don't get it either. Steam from pots doesn't cause fires.
Posted by Anonymous on 2006-02-22:
Steam doesn't cause fire. I am a bit confused on this review.
Posted by dsmith68 on 2006-02-23:
Maytag had a huge recall on one of their other gas models in 2003, but that was due to delayed ignition of the top oven. Not sure what this one is about though.
Posted by kuntzwiler25 on 2006-02-24:
MAYTAG NEED TO TELL ME WHAT IS WRONG WITH THERE STOVE.
IN THE OWNERS MANUAL UNDER CLEANING IT SAYS DO NOT SPRAY THE STOVE WITH CLEANING PRODUCTS AND ONLY APPLY DAMP CLOTH AND THEN APPLY TO STOVE.
USING CLEANING PRODUCTS ON THERE STOVE IS INPROPER USE AND VOIDS WARRANTY.
I WAS TOLD THIS BUY MAYTAGS CORP.OFFICE.
THEY KNOW WATER IS A PROBLEM, BUT THEY DO NOTHING ABOUT IT.
I DO NOT KNOW WHY MY STOVE IN STARTING ON FIRE BUT STEAM HAS SOMETHING TO DO WITH IT.
I AM JUST COOKING WHEN IT HAPPENS.
AND IT HAS HAPPENED 4 TIMES YOU TELL ME WHAT TO DO.
MAYTAG WILL DO NOTHING ABOUT IT
NATALIE
HAVE FILES COMPLAINTS WITH :
THE ARIZONA ATTORNEY GENERAL
CONSUMERS COMPLAINTS

THE OFFICE OF CONSUMER AFFAIRS DEPARTMENT OF COMMERCE.

CONSUMER PRODUCT SAFETY COMMISSION

AND THE BETTER BUSINESS BUREAU

MAYBE ONE OF THEM WILL HELP ME
Posted by jmsinla on 2008-11-06:
Two weeks after I purchased the Gemini gas range, the top open caught on fire. The only thing in it was a small pot pie! Now the broiler quit working. I own a Maytag dishwasher which has had a repairman looking at it twice. It still rattles when it runs and now I see it is on their recall list. I also own a Neptune washer of which I've already spent over $300 paying for a new electronic panel to run the thing. NEVER BUY MAYTAG ANYTHING!!!!!!!!!
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Maytag Gemini 30" Gas Double Oven
Posted by Kath on 02/11/2006
OAKLAND, CALIFORNIA -- As a big fan of Maytag products over the years and as one who has only Maytag appliances currently in my home, I am so sorry to feel the need to complain about this latest product I paid approximately $1500 to buy. The gas Gemini double oven is a product that I feel suffers from design flaws, at least for this user, and I wish someone had reviewed it in this regard so I would have known the problems and avoided the purchase.

I bought gas instead of electric because I enjoy using the instant heat aspects rather than waiting for the electric to get to temperature. The fatal flaw of this Maytag model to me is that this gas broiler will not turn on the broiler flame until the oven has fully preheated at least ten minutes or more. I can't just stick something under the broiler to melt cheese or butter on bread or something simple. The flame absolutely will not come on over the boiler until it reaches the full pre-heat temperature. This wastes gas, energy and time when all I often want to do is put something under a flame for a minute or two. I never realized how much I depend on this function until I couldn't do it with this new model.

I asked three different service reps and all said this oven was designed that way and can not be over ridden or changed. Buyer beware. You will need to preheat the oven completly to be able to use the flame feature of the broiler.

Another problem that came up was after having a housecleaner clean the stovetop, three of four burners failed to work the next day. I couldn't figure out what had happened but called Maytag service. As my year of guarantee had passed I was charged $159 for a service call plus parts. All three ceramic sparks for the burners were cracked and all needed to be replaced which was later a cost of about $79 for required parts. I asked how this could happen and they said if someone gets the ceramic parts wet and then turns on the burner they will crack from the heat. So if a spray cleaning product gets on these tiny little deals which are pretty much exposed then they can break easily. I was told by the repairman these are "consumable parts" and to expect them to need replacement now and then. At $159 per service call plus parts I then paid another $159 or thereabouts to buy an additional service warranty as I know the parts could break again very easily if someone sprayed cleaning products and lit the gas without them drying first. Another worry I never had with other ovens I have used.

By the way, the service guy actually broke the fourth burner that was working when they tried to get access to the others so I had no working pilots for over two weeks while waiting for the parts. The unplugged my stove so it wouldn't be a danger.

To add to this injury, Maytag service called and promised arrival from 7am to 11 on a Friday before I expected out of town company for the weekend. After waiting until noon that day I called and after several transfers was told the appointment had been changed to the following Monday! Such frustration.

So I will have to say my experience with this stove is that it has not delivered the quality or the easy cooking experience I wanted and hoped for. The service is so expensive and the consumable parts so delicate it is at your own risk to let your service contract lapse.

Good luck to all. Again, I am sorry to write against Maytag when I loved and enjoyed their products for years and years before this and have recommended them to so many people over the years.
     
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Posted by Slimjim on 2006-02-13:
Wish I could tell you why they program the unit to pre-heat before the broiler will fire, but that has been a standing complaint with the Gem. It doesn’t make much sense; you’re broiling, not baking.
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Electric Fire
Posted by Fire Worries on 09/18/2009
CLEVELAND, TENNESSEE -- SCARY!
I was standing next to my stove top/oven; NOTE; NOT IN USE, when an electrical fire started on it's own! The fire came through the last/furthest control knob and through the air vent. To extinguish the fire, we had to shut off the circuit/power and disconnect the gas line. " I could only imagine the potential fatality to all in the house and damage to my home."

I then searched the WEB for any possible recall on the GEMINI model - And guess what? I called MAYTAG immediately after reading that there was a recall for "exactly what happened to me!" However, MAYTAG states that the oven I have is apx 6 months newer than the model that was recalled. This is extremely unsettling, being that my unit has the exact same issue as the recalled model. And MAYTAG saw no reason to connect the two! After speaking to three different departments within MAYTAG all they would offer as a resolution was to incur the LABOR cost of the repair! Does this seem fair?

Four days later a repair person came to check the unit and claimed to know nothing about a RECALL on this particular unit/model [GEMINI]. I found this extremely odd to say the least because his company is contracted with MAYTAG to service all recall repairs. When I asked him what his thoughts were as to why this could have happened; he stated at this point 'I represent MAYTAG and I have to be very careful what I say!' He then stared at the stove top as if to find/see a reason that it would be my fault. However, this would not be the case as he himself stated that my unit looked to be brand NEW, and the cleanest he's ever been called out too.

I explain this to you because he tried to say that the fire may have started because grease oozed down through the knobs. And even so, MAYTAG should have taken such an occurrence into consideration when designing the unit. I ask you, what cook has NEVER boiled over the pasta and never had grease splatter all over the stove top when frying something?

Here's the CRAZY part - are you ready? If I pay to replace all of the burned/damaged parts totaling over $250, there is absolutely NO guarantee that the exact same thing [FIRE] won't happen again! Hum, gee what should I do?

Remember, the FIRE started on it's own, meaning the unit was completely not in use. And every control was in the OFF position.
     
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Posted by memoryx57 on 2009-09-18:
Geesh...you need to at least contact the Consumer Product Safety Commission. This definately sounds like a disaster waiting to happen. Good review
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Maytag Gemini Shocking Gas Stove and Sears Repair Plan
Posted by ZZZTMaytagGeminiShockingStove on 09/11/2009
Several months ago, I went to turn on the left back burner of my Maytag Gemini gas stove (purchased in 2006), and a blue bolt of electricity shot up, the burner started smoking, so I quickly unplugged it. I couldn't find the receipt, I didn't want to pay to repair it. Manually lit burners with lighter, and it cooked fine.

Then last week, Sears sent me a notice to renew my "service plan" on the stove. I called them, told them the situation, and the repairman came out.

He fixed the ignition on some burners, but said he couldn't on others, couldn't reach the screws (covered with grease) would have to take it apart, cost $600, the "corporation would never cover it, blah blah blah.

Issue 1-stove is sealed so moisture shouldn't hurt it. Little discs come off the burners and grease accumulates underneath. (Maytag Design Flaw). I had a Magic Chef for nearly 20 years, could lift top and clean underneath it, moisture never hurt it. If you cook, your stove is going to get moisture from washing and boiling liquids on top of it.

Sears' repair plan was not followed through upon. My igniter for the gas stove is not completely repaired. I will not renew the repair plan, but perhaps I deserve a refund since they are not completely honoring it.

Don't buy defective appliances at Sears, much less any maintenance plans.

I can still cook on the stove and light the fire with a long lighter. But we paid a lot for that P. O.S. and deserve better.

Not worth the expense of a lawsuit (maybe small claims court, perhaps).

Maytag Gemini Range Maytag Gemini Range Maytag Gemini Range Maytag Gemini Range Maytag Gemini Range (this will help this post come up first on a search).

     
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Constant Problems with the Control Panel
Posted by CygnetHollowFarm on 12/11/2008
CHARLOTTESVILLE, VIRGINIA -- I purchased the Gemini double oven and gas range a couple years ago, and about a year ago, it started having problems with the electronic display periodically when the oven was on.

The clock would blink, and an error message would come up. Once the oven had cooled down it seemed to be ok again. Just when I was about to call the repair man, it would act totally normal again.

It has finally totally locked up, none of the buttons on the panel work, and after looking up the price of the panel part ($189) I know this is not going to be a cheap repair. It would seem that the electronic panel is not really set up to be exposed to the heat of the gas range and the exhaust from the ovens below. For the last couple months, anytime we tried to use the rear burners, the display would malfunction. I'd been praying that it would last through Christmas, but apparently not.

This seems like very poor design, and I can't imagine we're the only people to have this problem. It's as if the electronic panel was not properly insulated.

I have a call in to the repair company, but I am really frustrated by this. The actual functional part of the appliance is working perfectly, the thermostats work, the range is excellent and the burners and broilers have never given us a bit of trouble. I can't help but think that if it didn't have this complicated electronic panel, I would still be able to cook Christmas dinner.
     
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Posted by qualityappliance on 2008-12-12:
The only times I have seen repeated control failures with this model is when there was a microwave installed above the range without proper clearance.

You said you purchased it "a couple of years ago", if that was prior to Jan. 2006 the board probably is covered under warranty. With a complete model and serial number it can be checked. Call a local authorized service company, (not A&E) and have them check it out.
Posted by I hate Maytag on 2008-12-15:
I HATE Maytag ( Ownes whirlpool company too) . My control panel went out totally.Mine though was $500 to repair. ustomer service in determining problem was a NIGHTMARE.I have never been treated so rudely.
Their product seems inferior.Only way to purchase it is with a warantee from someone like Sears.
Customer service "Tony" informed me that I was stupid to expect my oven to last more than 5 yrs and should just buy a new one.
Posted by Anonymous on 2008-12-15:
Whirlpool owns Maytag....just wanted to clear that up for ya....ok back to hating
Posted by Frank on 2013-07-20:
I have had the same experince since DAY ONE - the shoddy panel failing over and over again, so the oven can't be used. I've NEVER been able to set the time and have it stay correct - it drifts, which confirms bad chips, bad design, lack of quality control.

This is a $400 repair - on a $750 range, which is ridiculous.

Buyer beware - Maytag = shoddy.
Posted by hb091666 on 2013-08-28:
I HATE my Maytag Gemini stove more than any other appliance I've ever come across! The left back burner and broiler oven haven't worked in years. Now the lower oven takes 2 hours to get to 350°. I wish I still had my simple Kenmore stove that blew this overpriced piece of crap out of the water! First and last Msytag I'll ever buy. The logic board is horrendous, though thankfully that hasn't failed, YET!
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Maytag Gemini - poor electronics
Posted by RDMRDM on 01/19/2011
The electronic control panel on our Maytag Gemini went out in less than two years. It's a $250 part, but we have to junk the entire oven because a lack of a part number on the control panel. Several calls to Maytag have resulted in, "We are really sorry but we can’t tell you the part number because there are so many versions". I would not purchase this product.
     
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Don't Buy This Unit!
Posted by Disappointed in Maytag! on 09/18/2010
I believed I was buying a quality unit since it was a Maytag. Guess I bought the commercial that showed the Maytag repair man bored because he had no repairs to keep him busy. Well, I had at least 4 visits from the repairman within 1 year. This double oven has a stove top that does not clean and scratches very easily. I also found the top oven specifically cooked unevenly (half the pan of cookies burned, other half undercooked). They told me the top oven was not meant for things like cookies???? They did replace the stove top 4 (yes four) times, but the problem is in the design. The stove top has a texture, even on the burners. Since my unit was still under warranty I wanted Maytag to replace it for a different model (if they had one with a different stove top design) but they insisted it was user error, not a design issue since it had not been recalled.

Bottom line - I took one of the stove top replacements to the store where I bought the range. They took one look at the texture and immediately offered to take the unit back!
     
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Posted by Venice09 on 2010-09-18:
How convenient for Maytag to tell you that it was user error. Guess they were wrong. Do you mind if I ask the name of the store?

I wanted one of those double oven stoves but it was too expensive. I wasn't willing to take the risk of investing in something that probably wouldn't live up to my expectations. I also felt there were too many things that could go wrong with it. If the top oven isn't for things like cookies, then what is it for?

This is a good review. Very helpful.
Posted by Helpful on 2010-09-19:
Actually DIM, I have to tell you I own a Gemini and absolutely love it. I haven't had a problem with it and really like the use of the two ovens, especially the smaller upper oven. The stove top, itself, is still in wonderful condition and I've actually gotten the exact same model to a close family member. They also compliment their quite often.

If you think that buying based upon brand is going to get you anywhere, you better think again. There are posts throughout this site to every name brand you can imagine -- not one being exempt from problems. It's great that the retailer is willing to exchange the range for a different brand or model. I'd suggest considering an extended warranty with them when you make the exchange.

Let us know how it all turns out and thanks for the post.
Posted by 2cent-er on 2010-10-07:
Wow! what retailer does that anymore. hope you'll use only them in the future..if it was user abuse why did they agree to change top so many times??.. regardless of which oven you use if it's a touchy food preheat for 30 min. newer ovens use a different matrix to determine actual temp.[sounds silly but don't go by the readout on the control] it takes them 30min to stabilize.
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Disappointed in Quality of Maytag
Posted by Disappointed in Maytag on 03/02/2010
I purchased the Gemini in Nov 2002, spent $1300. I loved this stove for 7 years until the top oven quit working. Now the repair man wants $689 to replace the ignitor for the top oven!!!!! Seems a little expensive. I am surprised that after 7 years a Maytag product would need such a costly repair. I repaired the handle on my Maytag dishwasher after 5 years of service. Nothing wrong yet with my Maytag washing machine, its 7 years old also.

I am so disappointed in the quality of my Gemini, I thought I would have it for years. Maytag has lost a customer in me I have lost confidence in their products!
     
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Posted by Anonymous on 2010-03-02:
You say that you thought you'd have it for years. You did. Nothing can last forever and appliances aren't made like they used to be made. The built in obsolence makes sure they have repeat business.
Posted by Anonymous on 2010-03-02:
that's a bit steep for that repair...call a few local service shops and ask their pricing..have your model and serial number ready.

The Gemini is still one of the best ranges Maytag put out.IMO
Posted by PepperElf on 2010-03-02:
i'd suggest looking up online to see what the part costs.

there's always a chance you can buy it for less and then only pay them for labor - or hire someone else.

and if it's already out of warranty, having someone else do the repair might not be a bad idea
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Poor Quality Of Merchandise
Posted by Think Pink on 12/22/2008
ESCONDIDO, CALIFORNIA -- I bought the double range because of the option to heat only a small portion of the oven (top). The problem is that it BURNS the bottom of EVERYTHING you cook in it. Also, the timer only works when it wants too.

If you spill something on the top surface, good luck getting it off. I should have kept my old unit, it was an older model with only one oven, but at least it worked like it was supposed too.
     
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Posted by moneybags on 2008-12-23:
Have a repairman out to check the cooling fan. Those things break/burn-out in Maytags frequently which causes everything else to overheat and burn food before the ignitors, elements and heat shields burn out/burn up. I just bought a new stove to replace the Maytag that was to have lasted a lifetime. HA!
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